Favourite Chicken And Ribs in Rochford

To say something is very wrong would be an understatement. My friends and I have eaten at this particular Prezzo for years, and never usually had problems...however, recently things have gone rather wrong. The order sizes have shrunk, especially the pasta dishes. We usually order the spaghetti carbonara with added chicken....it used to come in a lovely large dish and now it's a tiny portion with 4 or 5 tiny bits of chicken (which for an extra £3 is ridiculous). But more worrying was the serious lack of communication between staff. I understand it's a busy time of year, but the restaurant can only get so busy as there are only a set number of tables. So surely the staff should be able to handle it at it's busiest, if not then management need to restructure their staffing needs. On our last visit for example, we waited 45 minutes for our food, and when it came the waitress bought our desserts before our mains....took them back....then we waited a further hour for our mains to finally arrive (que the disappointment in the tiny carbonara) then a further hour past whilst we waited for our desserts which they had tried to serve us previously....in the end we told them to cancel the desserts and asked for the bill so we could just leave. The table next to us were having the same problem and also decided to leave half fed. £50+ it cost me for the privilege of two tiny dishes and a couple of fruit juices over the time span of 3 hours of waiting.....and it then took 4 staff members just to sort out our total and give me the bill. But sure, take my £50 I guess. I sincerely hope things improve.

Ordered online - £42 for a cold pizza and wrong pasta order. I've always been loyal to Prezzo but this was really poor. The pasta dish arrived cold and wrong, so it went in the bin as it couldn't be reheated again. The pizza and garlic bread was stone cold, again it had meat on the top so it couldn't be reheated again so we shared it, cold. Really really disappointed and will not make the mistake of ordering here again.

Reasonable food. Pint of Lager £7:20(ish). Draw your own conclusions

If I was you don’t order it because it was supposed to get here 1 hour and 45minutes it’s bad why take orders if you can’t deliver them in the time it’s ridiculous but the food is amazing but don’t order it.

NEVER eating their food again! Came here for the first time and took a very long time to get a drink or order food. Was served mouldy raspberries that were placed so that you couldn’t see the fur underneath. Ordered a takeaway to see if it would be better, was served bacon in a veggie burger! Useless chefs!

Used to visit once /twice a month when it 1st opened, was always a busy,good food and atmosphere . We've been back occassionly In the last year, but Rayleigh has some very good independent Italian restaurants and Prezzo sadly is NO competition! Wife and I booked with short notice Sunday and I wished we never bothered! 2.30pm and the restaurant was empty apart from us and 2 other couples ( odd) long story short - NO atmosphere, service slow ( although staff friendly ) both mine and wives meal arrived stone cold - had to flag this with the waitress after trying to find some warm pasta underneath- waitress asked if I would like mine "warmed up a bit " ? I asked for a a fresh one please, which was agreed and in less than 10 mins it arrived . My dish was OK, a little bland but hot and edible , I ate my lunch , but we then waited and waited for the bill , another waitress appeared and took payment , as we left at 3.30 prime time, the restaurant was deserted , no staff apart from the young waitress ! Soo a big disappointment and a shame for an , nothing special , no atmosphere- shell of a place it used to be ! No wonder big chains are struggling , they no longer care and Given up trying ! I have complained to Prezzo and they do not reply or care ! Another chain gonna go bust ! and deservedly so !

we always loved the food but today with an hour wait and hardly warm food it really wasn't great .

Was so greasy, tasted like it had been reheated, not the best meal

3 piece strips were over cooked and hard. Chicken burger was dry. We was promised a part refund but never got it. Never buy again

Food was nice service is great but I will never support card only businesses so I won't return

Visited 27/7/24 at 1915 The older brunette woman with the black and white top. When we first arrived I noticed she was slurring and talking to a male member of staff like rubbish. The male member of staff then told me and my son to wait for a table to be cleaned so we did. This woman cleaned the table about 15 minutes later so we sat down. She then said loudly ‘ERRRR I DIDNT CLEAN THIS FOR YOU’ again slurring like she was drunk and looking me up and down like I was a problem. Absolutely disgusted at her behaviour. She even asked one of the young blonde waitresses what I was doing. Never have I been so embarrassed by a jumped up jobs worth who seems to be on the booze while on the job. I walked out and I will let EVERYONE I know to never EVER bother with that place. The woman needs sacking and a lesson in customer services before ever being allowed to work with the public again?! ABSOLUTELY VILE!!!!

fantastic thanks very much. Recommended

Our meal was hot and very nice. Thank you. Will definitely order again.

Stale buns and brown lettuce on all 3 chicken burgers. Very unusual and disappointing.

The best chicken in the land. Always hot and tasty. Wouldn't go anywhere else.

Never had a bad meal, be it delivered or ordered in store

Not happy with the order missing my meal want a refund asap

As usual, food was so yummy. So much tastier than KFC. Delivery always early. We must order at least once a month, if not more

Amazing melt in your mouth burgers.

Wrong burger was delivered in my meal so not a good review from me this time.

Excellent food hot and on time

Food was missing from the order and some of the food was cold. I tried contacting and have had no response.

What a disappointing meal! As customers of Prezzo for over 15 years, it was the worst meal I’ve had. After waiting an hour, the pizza was chewy and luke warm. The goats cheese and red peppers on top were raw and the base was hard to cut causing me a bad bout of indigestion. The tables were sticky and grubby and the place looked run down. The staff were friendly but waiting time was far too long. I would not recommend this for a good meal any more. 🙁

you forgot our beans and coleslaw! otherwise all 👍🏻

Saw a car pull up at around the right time went to the front door but no person got out so, as still within timescale, assumed not delivery. 10-15 mins later order delivered from the car I’d seen - when I said you’ve been sat there a while apparently the address was wrong so had to make phone calls. What a load of tosh - correct address on order so no reason why a computer would change. Food might have been tasty if warm but tepid at best. Sack the delivery driver for a) not attempting delivery

The chicken was succulent and very good, food was hot too. Thank you for everything.👏👏

Accepted my request on changing gravy for beans , delivery driver polite and fast. Quality.

Fabulous meal but you forgot mt portion of fry’s

Some of the best chicken I have had in long tom

fast delivery and food was great and hot !

Food was border warm (not hot) & missing gravy that I ordered - disappointed

late delivery and the chips were stone cold. Not up to their usual standard. Disappointed.

Be nice to track the delivery, you’d though by now 2024 all deliveries would be trackable. Saves the doorbell going waking the kids!

Be nice to track the delivery, you’d though by now 2024 all deliveries would be trackable. Saves the doorbell going waking the kids!

Worse restaurants as flies everywhere, staff are very slow, not busy but takkng a long time , not good place to eat.

Delivery driver was great, meal was enjoyed

Haven't been to Prezzo for many years but visited with friends on a special offer. Really quite disappointing, and glad we did not pay full price for everything. Even with the special offer it seemed not great value. Can't quite put my finger on it, nothing was horrible or inedible, it was just all quite underwhelming and a bit 'meh'. Lacking any real flavour or identity. Would be fine if it was run of the mill pub food but when the price is a premium it doesn't quite work. The service and staff were really nice so the star rating is not a reflection on them really. Can't really fault them at all. But due to the food, would Def not rush back . You can't pay in cash ( but we were able to tip in cash which I prefer) and should have been told when we arrived but this was missed. Not a huge deal and not contributed to this rating, just mentioned for information

Awesome food & service. Fresh, Hot and the delivery was so quick. Highly recommended!!

Hot, tasty and freshly cooked food. The delivery was super fast too. Without a doubt, the best takeaway in town. Thanks

Took an hour for our food to be delivered once the order was placed. Really disappointed as the shop is less than 10 minutes away from my house. When our food arrived, it wasn’t hot and our chips were soggy. Assuming the driver had several drop offs and didnt come straight to us which would explain the luke warm soggy food and the delay in delivering. When we told the delivery driver how long it took, he just shrugged, dropped the food off and walked back to his car.

Food was lovely and the young girls serving us was lovely. And really welcoming to our kids. However was a bit horrified at how the manager was speaking to these girls who were working really hard and rushed off their feet! Not nice hearing her shouting at them! Shocking!

Went for my wonderful mums birthday the staff where amazing polite helpful, the food lovley made my mums evening when everyone sang happy birthday .

I'm happy it was delivered early. Who wouldn't be? Always great service from these guys!

I've given 3 star because of their prices. Prezzo is so dear now even with your discounts. £18.50 for a Calzoni pizza and £6.95 for a pint of lager there's no need for restaurants to charge so much. You need repeat customers ok I'll be back next year

Late so I couldn’t have my food then cancelled by the driver and haven’t got my money back

I normally love this place but ribs were very cold and the milkshake smelt like yogurt so milk was off. Very disappointed

My boyfriend and I love this place and food. The food is always so good and tasty ♡

boneless family box, chicken was very dry, bit disappointed as previous orders have been good

Food was dry forgot the gravy and drink, for £18 definitely not worth the price chips cold

We have had to complain before about the quality of the chicken being left over from lunch time and warmed for the evening, (we were told they never do this and each order is cooked fresh) this did improve and we have had no problem for some while. we ordered for delivery various chicken meals on the 24th February, and was found yet again the chicken had been reheated the skin was like cardboard and the meat was not as you would give to a pet, I will now think again before ordering again.

Despite the delivery being early, I was missing the can of Pepsi.

We booked via a call, for 9:30pm as the restaurant says it closes at 11pm. Upon arrival we were informed the kitchen is closed so we cannot be served. This is of course ok however believe this should be stated online/not let us book. We informed the gentlemen at the door that it let us book on the phone, and he was rather defensive in stating the kitchen is closed however we only meant it in an informative way so this information was updated. Is a shame as would like to were keen to try this restaurant but the defensive response has put us off a bit. Understandably, it’s a Saturday night so he probably has had a long shift but we believe there could have been a kinder approach.

Lovely food and fast service even though it was quite busy and our server Lexi was incredibly attentive, polite and extremely helpful and was highly knowledgeable about the menu items. 10/10 service from Lexi!!

I went with family who all enjoyed the birthday celebration, 11 of us. I have allergies there was no real alternative menu. Just one item that didn't contain garlic. Sea Bass and oven chips was only just acceptable.

Situated along the Rayleigh shopping precinct. This venue offers good options for breakfast, lunch, brunch and dinner. Also has a well stocked bar and also serves hot beverages.

Food was lovely as usual but forgot my coleslaw!

Items missing from our order, to be fair it was then delivered after I called them

Food very good nice place staff good

Food was cold and the ribs were just bone not much meat on them at all

Unlimited Pizza and Prosecco,Beer and Cocktails

Food was excellent but heard how management treated staff and was disgusted...was embarrassed to eat there and will never go back..don't waste your money on an abusive company

Good food, friendly service. UPDATE JAN 2024 Had a shocking experience. Wait times were horrendous and when we did eventually get the food my starter was overcooked (calamari like bullets) and my main was ropey (Salmon rigatoni ) not much evidence of salmon. The staff were incredibly good given the circumstances. My guess is they were understaffed for what was a busy Saturday evening. Won't go again.

Delicious. Generous portions. Good all rounder!!!

Such a disappointing visit last night. Waited a good few minutes to be seen when we arrived, only to be greeted by a very surly front of house staff member. It seemed like we were a real inconvenience, despite us having prebooked. She disappeared to find our table and then did not return to us for at least 5 minutes. Once all of our party had arrived, noone came to see us for about 30 minutes, and even then I had to ask the waitress if we could order drinks. Eventually, someone took our food order, which when it arrived was average at best. Noone came to see us during our meal to see if we wanted more drinks or if everything was OK. Once again we had to ask to order more. . After we had finished our mains, we waited for over 30 minutes before having to go and ask if we could see the dessert menu. By this time it was 10.45 - we arrived at 8pm. When it came to payment, I went to pay with cash but was told that it was card only. At no point before or during the meal were we told that cash would not be accepted. We were not told at booking, nor did I see any signs in the restaurant. Fortunately I did have my card with me, but what if I hadn't? Overall, a hugely disappointing evening which spoiled a friend's birthday..

Perfect. Hot, Tasty and much better than KFC. Thanks

Top chief amazing fantastic food 100% service 100% I would definitely go there again.

The last two times we have ordered the food has been stale and Luke warm at best. We are loyal customers to them so I think we deserve freshly cooked and hot food.

Really nice chicken burgers much better then kfc and always hot when comes

Main course food was ok but should have been better given the price. Garlic bread was very good.

Why can’t we follow the order? Bizarre when we can do every where else. Let me track my own order be so much easier cheers

Food always hot. Great quality food.

Our food was very good, chicken was moist and very good. Food was hot. Would order again. Thanks

Food was delivered piping hot, everything was well packed and well made and it was delicious. Delivery was super fast too. Much better than KFC.

Food was good however waited over an hour for the main to arrive. 1 waiter and 1 chef only.

Food arrived early, well packaged and hot. All fresh but this time chicken was very greasy

Food was great, but forgot the doughnuts!

Always good food, service & atmosphere

tasty food and at good temperature

Great service, food was okish....starter was cold should have been hot or even warm, bland nothing to hold it altogether when eating , main again much the same , table sticky and napkin marked could well have been reused.....needs attention in the areas noted above, Card service only.... But service was GOOD

Excellent staff and food quality.

Service none existent until I told manager. Drinks took ages to arrive while tables around us got there’s even though they arrived after us. Got the starter, main course, no one asked if all OK. Not going back

First visit to this Prezzo in Rayleigh 5pm for Granddaughter's 13th Birthday meal great meal, pleasant friendly service but disappointed there are no Christmas decorations yet as the town looked amazing

Celebrating a birthday with an afternoon lunch with 4 friends. Service was good but to be fair, there were very few other diners in the restaurant. I had the chicken based main and it could have been hotter and it was rather dry. Deserts choices were good but portion size was a bit lacking. With a discount voucher the total bill was OK but would have been very expensive for what it was.

Ok chicken was taisty but chips were cold

Quick delivery . Wings I had were really nice and the fries were piping hot . 5 out of 5 stars

Lovely food, pleasant staff, clean restaurant.

Food was disgustingly cold and was missing items from my order

Had a pepperoni pizza here the other day and it was delicious! Will deffo be back, and Lauren e was amazing

Food was amazing and the service by Lauren E was next level deffo reccomend

Love this place. Food has always been good. It’s become my families favourite takeaway place

Always the best favourite chicken shop in Rayleigh hight street. The other is always correct and hot. Can't fault this company have been using favourite chicken for 10+ years. Thank you for saving Rayleigh high street from more corporate companies like mcd and subway

Food was so cold, chips not even cooked, beans had spilled all over everything

Terrible food wet and damaged waste of money

Chips and wings were great but both burgers tasted old and were totally cold. Disappointed. But wings and chips were great .

Thank you so much. The food was great and the staff were really friendly.

Had a meal to take out for the 3 of us.The chips was ok and the chicken was average at best,but the thing that ruined it for us was my wife had the chicken wrap and it had bones in it,totaly put her off from eating anymore

Always friendly. Thank you foe the service.

Always delivered on time or early. Always hot. Always fresh. Always tasty. They always accept our special request. Thank you for the service.

Shocking delivery driver accused me off leaving him waiting outside for 15 mins no phone call at all

Polite delivery guy. Nice & early. Food great & hot