Favorite Chicken & Ribs Tollgate Services in Gravesham

originally when I placed my order I was informed it would arrive at 14.15. Then I kept getting updates which made later, eventually it arrived at 15.40

Ridiculously late. And how is it possible that the app is showing that the order is being prepared and the courier is in the restaurant yet when I call the restaurant I'm told that Just Eat has not made any courier available? Would that be because if you were honest about it, I could cancel the order? Something very fishy going on.

You seriously expect me to believe that it takes 2 hours to cook fried chicken and the courier is there the whole time? Clowns.

The food is good but today the delivery time was awful long. Waited over an hour.

Driver drove around for 15 minutes so my food was cold, don’t understand why didn’t receive phone call , had to go outside and find driver

food looked really good, loads of chips and a huge piece of chicken on the 2 piece!

Please refund the double charge for this order

wrong order instead Pepsi regular Pepsi max

food was beautiful and was delivered fresh & hot upset with the length of time it took to arrive though. over 90 mins for a 11 minute drive chicken cooked fresh takes 20 mins say the place was busy add another 20 still took well over an hour to allocate a driver.

food was great and the delivery driver was great 👍

Lovely tasty food, always order too much! 😁 The downside is that on a couple of occasions, something has been missing from my order such as a coleslaw side dish

There are a couple of issues I have and those are 1 there was 1 bag of chips missing, and when I called Favourite chicken someone answered the phone and put it straight back down again, which I thought was very rude.

Delivery times kept changing and it took over an hour to deliver even though I live around 7 minutes away

The chicken was very tasty and chips very crunchy and warm. I’ll order some more from them very soon.

This restaurant seems to have a tendency of forgetting to put parts of your order in the bag. I would advise anyone who uses this place to double-check your order has been placed in the bag before leaving. Otherwise you'll end up like me getting home and then finding they haven't put the chips in there! I went back to the store they didn't apologise, I asked for a refund as they had wasted 20 minutes of my time. They said they would replace with fresh food. I watched them replace the burger but leave the piece of chicken in there with the halloumi sticks and the gravy. So basically they only replace the burger. Just go Gregg's its on the left side of favourite chicken or go Subway

Took 45 minutes to deliver to half a mile away. Had the Ribs meal (almost £15!!) And they were dry and overcooked or stale and tasted disgusting. The rest ended up in the bin. Submitted refund request through just eat and was refused without even asking for evidence.

Did not get all of my order again phoned them and tryed to talking put on hold then phone went down and im not happy with this

Staff behaviour is very good All meals is very tasty

Absolutely minging my chicken burger was all pink the wings was cold the chicken on the wings was bone dry

Food was luke warm, dried out as if it left on the hot plate for too long. Over spiced. Chicken burger was a fillet of fire.., not what I had ordered and the ribs and chicken was so dried out and rubbery it rendered them inedible. Biting into a rib gave little more than tough, gristle and bone splinters. I expected better for the money I paid for the meal. The only part of it which consider to be as ordered was the chips. Twice fried? At least I could eat those. I won’t order from here again.

The food was good quality and hot however it was delivered extremely late.

Ordered via just eat, absolutely appalled food! Ribs were dried up and inedible.a complete waste of money!!

Dreadful food, ribs were massively overcooked and very dry to the point of inedible! What a waste of of money!!

Items missing from orders when I called to speak to the shop I was left on hold whilst the cashier served petrol customers very disappointed

Upset stomach after food everytime I eat there. Other favourite chickens are ok. This one in particular is not good

missing ice cream tub at 6.49. rang said would supply still waiting.

Lovely hot chicken and ribs and not too spicy today

Me and my partner stopped off for some food we got favourite chicken eating there food has made my stomach really upset having to keep going toilet my stomach hurts this is the only thing I ate all day then the next day makes me really ill like this I don't think I will be returning here as my partner has also got the same issue as me but she has come out alot worse than me as she has ibs not good if food has made you ill like this

Went to get chicken, wanted to use the toilet first and one of the employees walked out of the disabled toilet, bearing in mind the mens toilet was open, without washing his hands and peed all over the seat so I was unable to use it. Absolutely disgusting. Didn't want to eat here after seeing that.

Great services but you gave me food poisining mate.

didn't get my food !! had to buy it twice ! utter disgusting

The burger was good as usual but customer service was terrible with the workers laughing at me towards me as I don’t speak very good English and they were speaking about me and laughing I felt very offended so I won’t come here again

l Raghu provided excellent service when I requested to swap the ribs for another item. He promptly changed them to wings without hesitation. Great experience at Favorite Chicken!

The food was freezing cold and my Dr Pepper didn’t come which I was very disappointed about

Honestly better than most fast food chicken while being cheaper and just as fast, if not faster, delivery-wise.

Great food and came hot, nice polite driver which makes a nice change

My food has not arrived but says delivered.

Always friendly and polite, good is excellent

products missing from my order AGAIN says on the receipt but nothing in bag even the driver looked and confirmed stuff missing AGAIN

Its always a joy to eat freshly cooked food. They also do great chips and gravy.

Love this place. Stop off quite often on the way home from football in Luton. Food is always very good and piping hot because we collect. Only ever wait a few minutes and the added bonus of using the garage for a pit stop before the rest of our journey home

I have never been so upset with my food before. Everything was in poor condition like it bad just been warmed up. My chicken was browny/pinky

Great value for money, good quality and fresh food

absolutely disappointed food was cold and missing a whole meal

Perfect hot chicken & ribs delivered earlier than expected.

Always stop here when we work late and need food, open til 2am i think so if your driving down the M2 and need a food stop then this is the one

Food here hasn't ever disappointed. It's reasonably priced for what you get. Bonessless meal is my go to favourite..

The only issue is that it got delivered next door to our album

every meal apart from the kids meal was missing. I called the restaurant and they really wasn't very helpful 😒

Better than last time, food was still warm and I seem to have got a larger portion of food than usual so can’t really complain. My chicken fillet burger was lovely :)

My food was missing an order, but I didn’t want to call them back just for one item. The food was cold, but it is still a good restaurant

Great tasty naughty late night chicken MUCH better than KFC

Delivery was late and I stood outside in icy weather waving at the driver who was just sitting in the car not paying attention. My order was cold with dried out ribs and stone cold chips. The burger was much spicier than other branches and also darker, so may have been the spicy burger. To add insult to injury I was not compensated adequately for the cold order or offered a replacement meal despite reporting the issue quickly.

Just eat driver delivered my food to my OLD address! When my order had my new address. Restaurant couldn’t assist as it was Just eat’s driver! Money taken with no food! Can’t speak to anyone at just eat.

could be more polite and receptive! frequently order and would like to be greeted with a response when greeting my deliverer.....

Very tasty naughty late night meal!

Poppa chicken was burnt and inedible leaving my son hungry still.

Excellent food, expertly delivered

Wrong food order - ordered ribs and chicken was delivered - ordered a drink and no drink was ordered - it was very late - poor all round

I ordered a chicken & ribs combo & a plain fillet burger. The order was later than expected, two tiny ribs, 1 dry piece of chicken, cold chips & the burger was the spicy burger, not a plain fillet burger. I reported this to just eat, but still awaiting a refund.

The consistent quality you expect from a chain backed by very good service. I do like their ribs personally too.

Food was delivered late, cold, and inedible. Compensation request raised, but only partially refunded. No response to follow up mail and request for copy of compensation policy. Utterly ridiculous customer service.

Every time we order from them they mess the order up.

Food arrived all squashed like it had been sat on

The only place I’d go to for chicken and chips. Their chicken burger is the best. Great service from the team and the fries are always hot and fresh ☺️

Time kept being extended. Would not let me cancel without being charged full price. Arrived cold. Chips pack upside down so as soon as I picked the packet out of the bag all the chips came out and half ended up on the floor. A complete rip off and waste of £15

Food was cold had to heat up in microwave

Food time kept being put back the driver was on his way then just eat lost the drivers signal the 20 minutes later it turns up cold I’m gutted

Missing items, useless, avoid ordering from here

Food was great, but I’m somewhat disgusted why it’s so much more than if you order through the website? You get 10 wings through JustEat and if you order directly you get 20 for the same price. Boneless Sampler is £12 more through JustEat. Somewhat disgusting that it’s so much more pricey. Won’t be ordering again until your prices are adjusted to match your website.

Would not recommend ordering from here, I waited over an hour & a half with my order being stuck on ‘Waiting for an update, driver assigned’. Finally we made our own way to the restaurant only to initially be practically told to go away because there was nothing they could do. Having knowledge of the JustEat app myself I know this is 100% not the case so we insisted at which point they found my order stacked amongst a huge pile of other undealt with orders & made it up for us then & there. Not quite the easy, stress free takeaway evening we had planned!

Hard to find address and food arrived really quick and really hot tyvm

They forgot my salsa sauce, didn’t have anything to eat with my mozzarella sticks

The fried chicken was very good, but the service was terrible they were more concerned with getting the delivery orders out while people queued up. When one actually got to get served the staff were very polite.

Best southern fried chicken out there and despite my KFC being 5 minutes away, Favorite over 20 minutes away, the second is always piping hot, the Kfc has been hit and miss, bye KFC

Atmosphere is not applicable in a garage and may be lowering the overall score. We have chicken and chips most weekends and it's always delicious with plenty of chips. Sometimes, they put extra pieces in.

Cracking down lace for reductions. Busy at all times

Food well cooked and piping hot. Not greasy, chips were crispy, tasty and perfectly cooked, first time of trying will definitely use again. Much preferred to the huge chain rival. Not as greasy and better value for money

Missing a coleslaw, a gravy and ordered capri sun and got fruit shoots

Very very nice the best one around and the people are very nice and friendly a1

everything was hot and good quality very nice driver so allround great.

Always enjoy Favourite . Arrived hot and plentiful. They've forgotten either Beans or Coleslaw 3 times however.

Disappointed… Wrong drink and no gravy with my meal

£15 for a meal that’s arrived with no chips, great.

Rubbish dont try this place used to be good, but not anymore

I wasn't impressed at all as the driver left my food outside and didn't even ring the door bell,I don't know what time he delivered,when I looked outside my dinner was on the floor and that was at 19.15,it was cold,not happy!!!!

Well it was the 1st time having from here and it will be the last time what a waste of £60 strips and ribs so over cook was unable to eat them chicken was ok had no flavour sorry but will not be ordering it again

Lovely food, chicken was nicely done and hot when delivered..

electric went off and no food turned up now left hungry with no food and can’t leave house as in a permanent career for my mum

ribs were stone cold,fries were not the ones advertised and were sub-standard chicken was great as usual.if you are sending alternative fries you should inform the customer and there is no reason for the ribs to be cold.with delivery it came to nearly 33 pounds and we could not eat over half of it.

The food was hot tasty and delicious, well worth waiting for,

Excellent food, as always. 😊

I didn’t receive any chips on my order

Sadly the food quality, wasn't as good as it usually is and the coleslaw was just runny slop.

When you spend over £60 and they forget a main, side and drink!!! It’s unacceptable

This is the 2nd time I've ordered, , the food is gorgeous...so tasty , well hot n packaged. I'd choose this over McDonald's everytime now

was given the wrong order last time I checked my name wasn't mark

Soggy fries, items missing. Wings were burnt. For the prices they charge I expect better

Some of my food was missing my chips were not there and my chilli cheese bites

Wrong order and waited 25 mins for collection order