Fat Hippo Durham in County Durham

Visited this place for lunch deal in December. Lovely ambiance and staff are helpful . Chicken burger was very hard and dry could have been better . Wife is vegan and tried vegan burger was alright . Used to love FatHipoo since their first restaurant in Jesmond . Not a favourite anymore sorry .

Food was very nice and the atmosphere was nice, and the prices were very reasonable. Our waitress, Courtney, was very friendly, attentive and working very hard especially considering how understaffed it seemed on a Saturday night.

Visited on a Saturday in early January - Excellent burgers, one of the best in Durham imo. Hand cut chips were unfortunately not the best (tasted quite plain - the ketchup and mayo aren't good either) and the fries were better from my experience. The food took some time to arrive but I think it was worth the wait. Have to admit the staff looked a bit grumpy the day we went but I understand it could be because it's busy and the environment isn't the best (quite dark, can be cramped) so it's understandable.

Unfortunately unable to review the food due to issues with Uber Eats - taking 80 minutes to deliver my food to an address just a 10 minute drive away. This meant my milkshake was melted and my burger and fries cold and inedible. From past experiences the food is generally really good but I've sadly not gotten to try a milkshake yet.

Please don’t delete this as you have asked any negative reviews to be sent to yourselves privately! Attended last night for New Year’s Eve dinner. Our table was booked for 7.30 and due back at 9pm. We ordered our food and it took 50 minutes to arrive. In this time there was no updates given to us. Not a single member of staff asked if we would like any further drinks. Staff were openly ignoring customers, other customers included. When our food eventually arrived, it was lukewarm. It had quite clearly been sat under the pass for a long period of time. Just before our food came out, they informed us that some of the food we wanted was not available, 45 minutes after we had originally ordered. This service is not up to standard. Another table attempted to complain and speak to the manager however were told the ‘manager is too busy to see you’. This is not what I expect from a well respected establishment. I will not be returning.

Nice food, we were seated by the door so had a constant flow of delivery drivers popping in which was a bit of a distraction tbh

Love Fat Hippo Durham. Ruth served us she was super helpful, friendly and polite. Perfect service.

Me and my Girlfriend came here and it was amazing best burgers we’ve had we both enjoyed the food and the staff here is so nice highly recommend!

Great food and very friendly staff.

Lovely food and great service from Ruth - thank you! Festive fries were excellent!

Great service by Ruth :-) excellent customer service skills. Thank you for all your help today it was very appreciated.

Really good christmas themed burger and fries! Amazing service from Ruth, she really made the experience! We will be back!

Cracking burgers, absolutely stuffed! Booked via the website, recommended as its only small venue. Camden Hells is the only draught but was a nice pint

Quick food, fab veggie options, friendly service ✌️

Excellent service - burger was fab.

Great burgers with loads of interesting choices. Felt like it was a little slow to arrive post ordering especially early evening when restaurant not full. Great service from waitress however

Really good service, slight wobble on the orders but it was quickly rectified and at a busy time too! Taylor looked after us and was spot on!

Had an amazing experience at fat hippo staff were fantastic - Emma the host/manager in the evening was absolutely fantastic. Nothing was an issue and she was great at helping with everyone’s allergies / enquiries

First time at fat hippo tonight with my family and we really enjoyed the food and service was super as I am G.F as I am celiac and the lady came over to our table and went though what was available for me which made it easy for me to enjoy my food and we will be going back to the durham fat hippo thank you

I recently visited Fat Hippo in Durham, and while the food was undeniably delicious—definitely worth the hype—the experience left me with mixed feelings. The wait for the food was longer than expected, which was a bit frustrating, but the staff really made up for it. Our waitress was absolutely lovely, friendly, and helpful, making the delay more bearable. That said, the biggest issue was the temperature inside the restaurant. It was freezing, and by the time I finished my meal, I was literally shivering. After chatting with the waitress, I learned that because the building is listed, they can’t install proper heating. While that’s understandable, it makes the place incredibly uncomfortable during the colder months. In summary, the food and service were great, but I wouldn’t recommend visiting in the winter unless you’re prepared to keep your coat on the entire time. I’ll definitely come back—but only when it’s warmer!

Food was really nice but it was super slow, took almost an hour to arrive. The service wasn't great- i don't usually complain as i know what it's like to work in hospitality, but my sister and I felt quite ignored and like an inconvenience as staff came across as quite rude (apart from the one girl who eventually brought us our food- thank you!:) We understand that it my have been busy and staff were tired, but we didn't feel welcome and we would've appreciated being told about how long the wait would have been when booking as it really was very long and we would've looked elsewhere.

Unreal vegan food. This is a seasonal dish but it was fantastic. They have 3 other options on their main menu. The service was quick and polite. The atmosphere was good. It was busy but not too noisy. The venue has plenty of space and tables. It's a shame I live 300 miles away.

Great Xmas night out! Had a big table and service was exceptional, Ruth especially!

Had a great meal with my office for our Christmas night out. Ruth was particularly helpful!

Ordered online said 5.30 then changed it until 8 o'clock 21/2 hours really guys you need to do better.

Ruth was amazing excellent service

Food was super tasty as always! Jas was brilliant, looked after us really well, especially the kids! My little girl was over the moon with her extra pickles :-)

order was due to arrive at 4:45 ended up getting here at 6:20. food was cold

Ruth was a great host. Highly recommend!

Tasty food, lovely atmosphere and really friendly staff.

Very cold on arrival. Last time we ordered it was fine, but this time freezing and the chips were rock hard

Jas looked after us really well all with a great smile

Jas was great and the food was too

Lovely dinner here. The food was good, especially the baby spice - and I loved the atmosphere. Our server Jas was great too, very nice and always on hand when we needed anything - a credit to the restaurant!

Food was spot on, semi parmed life was great. Jas was a brilliant server, very attentive and smiley

Food on point, atmosphere the usual chill and Jas rocking the service.

Sarah was a lovely waitress !!!! :)

Over 2 hours late and food was freezing cold

We have had a great meal tonight. The food was fantastic and we have had great service from Jas such a bubbly professional young lady Thanks Jas your are amazing

Had such a lovely meal tonight. Jas was great!!

The burgers were really good but the frickles were mid. The service was great though (Jas served us!).

Great food as always. Our waitress was Poppy, she was very friendly and was always around when we needed anything.

Jas was very friendly and did a great job of serving us! A lovely meal.

Jas was amazing and friendly, and food was great highly recommend

Lovely dinner! Was served by Jas and she was class

Sarah gave a brilliant service.

Sarah was so quick and speedy with everything! Very friendly face

Fun place not good if you have vertigo ha.......amazing menu with vegan options, star service and a good price. Quaint experience to satisfy the palate if you're in Durham. Jas on front of house is so smiley and very good at her job with excellent banter 👌🏻

Yummers food and my server Jas was a delight

Food here was delicious and Jas was very helpful & friendly. We both got a hard shake and they were gorgeous, thank you!

Poppy was a great host, lovely food will definitely be back

Jas was very lovely and polite!

Excellent place with great food and service! Sarah was a great waiter for us :)

Steph was such a delight, amazing service. Will definitely be coming back!

It was a really good atmosphere and if i was to pick out one server it would pick steph she was top tier she was nice and kind and i would defintely recommend coming here

Really enjoyed the food. Great service. Steph was great.

Great food great staff. Steph was great

Had a lovely experience. And Steph was incredibly nice and welcoming!

Steph was really friendly and helpful

Steph was perfect hostess. Not intrusive but so helpful and smiley. Great food too.

Food was amazing and Steph was such a lovely server!

Abby was a lovely host, very attentive and friendly. Food was amazing and quick, would definitely go again.

Good food, great service. Thanks

always enjoy a visit to fat hippo, food lovely as always and staff were very attentive. abby went the extra mile

best food in durham so far. had the swiss tony and while the meat might have been a tad dry the other components of the burger compensated especially the truffle mayo sauce 🤌🏼🤤 tried all 3 sides (2 different chips, coleslaw), all complemented burger nicely. warning that the burgers are high blood pressure inducing so had to chug water after consuming. will definitely be back to try the other burgers.

food was amazing would ddefinitely recommend

The burger bun was not good - accidentally gluten free maybe?

Really professional delivery driver. The most polite man I’ve met and definitely deserves 5 star reviews and a raise. There should be an option to tip after delivery as I would be definitely leaving this man a tip. Thankyou so much. Alex.

Nice burgers. Great shakes (try: Meet Joe Crack"

Fab food as always. Well catered for gluten free. Steph was bubbly and attentive.

Steph was a brilliant waitress - very attentive!

Food was absolutely delicious definitely will be going back, wanted to thank Steph for brilliant customer service made us feel welcomed

Burgers delicious. Great vegan options. Steph looked after us well.

Food was fab and waitress Steph was amazing!!!!

Food was lovely and Steph was really great!

Served by Steph very helpful and accommodating

Nice meal but despite an insanely loud restaurant we were asked to be quiet. It seemed a very odd request because the larger table next to us smashed 3 glasses during their sitting, including associated chanting and yelling, and no one said a word to them. Otherwise great meal and service, thanks

Steph was very friendly and knowledgeable about the menu

Steph was excellent and friendly, thank you!

Food was good, but I paid £5 for bacon and an extra piece of chicken on the Swiss burger and it came with neither. I would not recommend using additives.

Tried to call fat hippos to talk about my delivery but no answer so here goes. they sent wrong items and chicken burger was tough as old boots waste of money as went in bin last time I order from here

Steph was amazing, best waitress out there

Good food but even better service from our waitress steph

We had Steph who was amazing !!

Great service, not too long a wait even when busy. Jas was outstanding.

really good food and value. service was great from Jaz too.

The food was incredible. Our server Jas was excellent.

Jas was amazing and the food was also decent icl guys

Great dinner! Quick and attentive service from Jaz!

Jaz was a great server, very attentive and friendly!

Thanks Jas for the great service!

Decided to give this branch another go after the last time was disappointing due to huge delays because of a backlog of delivery orders. Sadly it hasn't improved. Reception area full of delivery drivers and their huge bags all over the floor. Difficult for staff to know if people are waiting. Door opening and closing letting in cold air every 5 seconds. We ordered Five Lies burgers which arrived cold. Knowing we had only 20 minutes until our cinema booking and given how long we'd already waited we decided to mention it but still eat it. The bun wasn't toasted, the df cheese slice was cold and unmelted as it hadn't been placed on the burger and grilled. Topped with ice cold pickles, cold sauces and cold bun there is no way we were ever getting hot food. Really poor value for money. The sides we ordered, slaw and lettuce wedge, were really tasty and fresh, although £4.50 for what is essentially 15p of an iceberg is clearly where profit is being made! As mentioned, we were going to mention the cold burger but nobody did a single check back and even when she took the plates the waitress just said 'I'll clear these away for you, do you want the bill?' and since the film was starting we paid and left. We booked a table for an hour before the film which should have been plenty of time but the kitchen seemed snowed under with online delivery orders. Since starting to accept online orders the quality has really deteriorated so sadly we won't come back to this branch again.

great food and service for a good price, come in for their meal deal before 4

Great burgers and our waitress Jas was amazing !!

Good food, lovely service from my waiter jazz

2 hours 10 minutes late disgraceful

Although usually a nice experience, my food arrived cold and was pretty bland compared to usual overall slightly disappointing.

Vinimos a almorzar un viernes con nuestro perro a cuestas, y el personal nos hizo sentir increíblemente bienvenidos desde el momento en que entramos. Nada era demasiado problema para ellos, y la comida era excelente! Nuestra perra no quería irse, ella recibió tanto alboroto de ellos ❤️ No vivimos en la localidad, o estaríamos regresando aquí lo antes posible!

Amazing burgers. We will be back.

Excellent service, excellent food.