Based on 2.153 opinions finded in 4 websites
Based on 2.153 opinions finded in 4 websites
Opinions
Have eaten here before and really enjoyed the burgers. However this time, it was a completely different experience. Firstly, we had to wait 15 mins for a walk-in table and then an hour later were told that our order had gone ‘missing’. I suggest anyone looking for a quick bite to eat on a Friday night should try the far superior Honest Burgers across the street.
Leo . 2025-05-21
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Great food and great service by Marley thank you.
Karl Culverhouse . 2025-05-17
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Awesome place and George was super friendly and speedy! <3
Emma Williams . 2025-05-17
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Burgers we're awesome and staff were very friendly and helpful
Ross Willing . 2025-05-10
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Hood food seemes to get ignored to start with but after that was good
Shaun Griffin . 2025-05-10
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Best waffle fries, good and crispy. And Fliss was a lovely server. Toilet could do with some work, strange smell and one missing loo roll.
alice andrews . 2025-05-05
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Our service was excellent thankyou fliss 😊
Rhys Wyatt . 2025-05-05
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Came in on Monday, Nell was 10/10 Absolutely fantastic service!
Liv Ashley . 2025-05-03
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Food was good 😊 the semi-parmed burger was nice Jess was lovely
Luisa Andrade . 2025-05-03
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That's a decent burger! Service was swift, nice vibe sat in the window, worth a visit. Battered mars bar an interesting pudding if you can manage it!
The duke of westminster* . 2025-05-01
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Eat outside as weather was amazing!! Service was fast & friendly..... burgers all great.... really nice evening & I'm sure we'll return
Ceri Williams . 2025-05-01
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The food was great. The entertainment was outstanding . I throughly enjoyed the evening. The atmosphere was fun and energetic.
Carolyn Kennedy . 2025-05-01
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Great night out for a work party amazing burgers 🥳
sarah morley . 2025-04-30
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Thankyou to Lydia our server. The food was amazing. BOSH
Samuel Measey . 2025-04-30
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Definitely up there in the top 3 of the best burgers I have tried this side of the Severn bridge. Hat off to the chef/chef’s amazing job 👏
Dan Roberts . 2025-04-29
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Great food, Amelie was super lovely! Onions rings were fantastic 😍
Robyn Coucher . 2025-04-27
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Good, speedy service and yummy food!
Aira G . 2025-04-27
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Food was good but not amazing. It was noisy so I had to talk very loudly to the person sat in front of me.
Spock Flibble (-) . 2025-04-26
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Lovely food and service was really fast. We had Hannah and she was really lovely, will be coming again!
Jessica Bulmer . 2025-04-26
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Food was excellent, beautiful setting and We had a lovely, helpful and polite server named Lydia who was fantastic. Thank you.
Chloe Thomas . 2025-04-25
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Wow! What an amazing experience. I love happy hippo’s but hungry one’s are better.
Ioan Fletcher . 2025-04-25
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Lydia was attentive and friendly, thanks. Loved the vegan options !
Joe . 2025-04-24
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A lovely meal for two here and Jack was extremely helpful with all of his information on allergens etc. He was patient and explained all options. The food tasted absolutely beautiful also!
Ciaran Haren . 2025-04-24
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Really good food great service checked up on us regularly which was nice
Shaynufc07 . 2025-04-22
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Great service and even better food. Thanks Amelie! Will be back
Euan Bryant . 2025-04-22
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Nice burger, good value and friendly service..
mark Bagnulo . 2025-04-22
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Food was really nice definitely recommend fat hippo . Lydia was our server and was amazing!
Madi Jones . 2025-04-20
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Absolutely tremendous meal. Staff are super friendly and accommodating (shout out to Lydia and Marcy!). Haven't had chicken tenders as good as these in a while! HIGHLY recommended!
Nicholas Powell . 2025-04-20
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Came here on a work do for Easter Sunday. Place was quiet but the service was lovely despite there being 12 of us! We were served by Lydia and Marcie who were delightful, Lydia said she was quite new but you wouldn’t have known, she did a stellar job. Food was delicious, all plates cleaned by all of us. Absolutely will be coming back!
Alex Jones . 2025-04-20
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Excellent service and food, served by Lydia :)
Lloyd bennett . 2025-04-20
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Fantastic food at Fat Hippo. Defo will be going again. Lydia was a brilliant waitress with a nice smile
Paul Thomas . 2025-04-19
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Good quality good. Quick service and Lydia was a very friendly and helpful through food.
Rhys Watkins . 2025-04-19
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Great meal 🙂 Thanks to Lydia for fab service
Owain Handley . 2025-04-19
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Our server Lydia was brilliant!
Abbie Vincent . 2025-04-19
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Lydia was very kind and helped us get sorted with our food. Food was lovely too
Rob Glibbery . 2025-04-19
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Our sever Lydia was great! Good burgers and sides.
Andy . 2025-04-19
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Great experience! Dog friendly. Very attentive waiter Ali
Kathleen Mejia . 2025-04-19
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Lovely meal - fantastic dessert! Ali was lovely - thank you!
Nadine Hussien . 2025-04-19
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Lydia was an amazing waitress, very knowledgeable and lovely! She’s fab!!
enya Maylor . 2025-04-19
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Mars was a great waitress. Thank you very much for the consideration. Would recommend
Damien Grew . 2025-04-19
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Good food didn’t take long at all. Lydia our server was very polite and came to our table quick
J WJ . 2025-04-19
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Burgers were fabulous all 4 of us enjoyed every last bit. We will definitely be back
Laura Lewis . 2025-04-18
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Lovely food everything was delicious, we were served by Ali and the service was quick and friendly. Would 100% recommend!
Marnie G . 2025-04-18
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Ali served us today. He was very attentive and always came to check that we were okay! The food was amazing!! Would definitely come back!
Lucy Griffiths . 2025-04-18
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Got the American burger- quite good! Very filling, and the chips were great too. Definitely try the fat hippo dip, it was my favorite part. Hannah was a great server, got me things quickly and was very kind! Great spot!
Elsa Cole . 2025-04-17
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Great place for burgers in Cardiff chicken or beef patties. Really flavoursome and great choices. Friendly staff especially Hannah.
Janie Tyler . 2025-04-17
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We went for the deal meal, it consisted of any burger of our choice, any side, two tenders and a drink. We also ordered onion rings. We went for the Swiss Tony burger, unfortunately the sauce is so over powering you can’t taste the mushrooms, cheese, bacon or Cajun onions. Burger was actually cooked well tho. We went for the fries which has a good heat to the chip spice. We had a garlic butter mayo, which had to garlic flavour. Tenders were nothing special. Onion rings looked amazing, the taste of them was fantastic, they could have done with the oil draining from them more first before serving as they left loads of grease in the bowl.
Simon N1001 . 2025-04-16
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Second visit so there must be something good. Burgers are excellent. Chippy chips side was also top. Drinks are a little expensive but not too bad for Cardiff. Service was a little slow to start but once our order was taken things moved well.
Roy Smock . 2025-04-13
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Great food. Fab gluten free options and didn't feel like I was missing out on any options. Friendly service. Will definitely be back.
Nicola Lowther . 2025-04-12
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Great meal, Fliss was a fantastic server! Loved the Watchos 🤤🤤
morgan kane-roberts . 2025-04-12
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A great birthday meal - many thanks to Fliss for taking good care of us!
Jonathan Macho . 2025-04-12
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Wicked burger- George was great!
Alexander Lea . 2025-04-12
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Service and food was amazing. Our server Nell was great
jess james . 2025-04-12
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jack and marley are very hospitable and kind
ruby jones . 2025-04-10
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Lovely friendly staff and food was fantastic
Dawn Lloyd-Griffiths . 2025-04-10
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Food was lovely can't fault it , great portion size Staff member who took our order ( dyed red hair ) was polite welcoming and helpful But once we are enjoying our meal about 5 mins after it's arrived another staff member comes out wanting to take payment , even though asking if it's ok I felt pressured to comply I understand this may be standard for the particular business but this felt intrusive For a very messy advised meal of burgers and fries using our hands ,no napkins offered or supplied
Chris Smith . 2025-04-10
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Jessica was really lovely and the food was great! 💕
Lian Burrows . 2025-04-08
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Jack was our server. Very quick service & helpfull. Food was amaze! Deffo reccomend ! X
seren cooper . 2025-04-08
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Amazing! Our server talisha was fabulous and super attentive. Food was tasty and drinks very good.
Tracey Lew . 2025-04-07
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Food was a bit meh however service made up for it. Good drinks and very friendly staff. Food wasn’t great, dry and overcooked beef and greasy and oily chicken. Staff made my visit pleasant despite the disappointing food. Both George and Talisha did amazing.
Tomos Buchanan . 2025-04-07
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Fantastic vegan burgers and great service. We went there a couple of times during our four day stay in Cardiff. Well worth it.
Gibfamily . 2025-04-07
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Great service and the food was absolutely stunning. Staff were very friendly and very accommodating with allergies.
Matthew Evans . 2025-04-07
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Fantastic Food, Service and atmosphere perfect for a birthday party. The team especially Lydia and Sarah dealt with every request from the party present and even helped when it came to a diabetic having a low blood sugar. Looking forward to our next visit.
alexander plaister . 2025-04-07
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Lush food and lush service from Talisha. Really made our day
Ryan Sczhucknik . 2025-04-07
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Best place for burgers in Cardiff with amazing cocktails. Talisha our server was super helpful and friendly in what was a busy restaurant, deserves a pay rise! Excellent food, cannot recommend enough
Ellie Jay . 2025-04-07
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Amazing burgers, good selection on drinks. Quick and efficient staff. Talisha was brilliant
William Oliver . 2025-04-07
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Once again amazing food and service! Loving the new deals and options on the menu. Talisha our waitress was great! Made sure everything was perfect and very attentive and helpful. Cannot recommended enough
Hayley . 2025-04-07
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Great food, drinks were a bit meh. Service was very quick and friendly. The atmosphere wasn't amazing as it seemed quite busy and loud.
Rebecca carr . 2025-04-06
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Brilliant service by Lydia, very pleased, thoroughly enjoyed
Esmerelda bon quelle . 2025-04-05
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Place is lovely. Very welcoming. Lydia was super helpful. Food was delish
Sarah Gillard . 2025-04-05
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Food and drinks were very nice. Lydia was super helpful and made some nice recommendations!
Kirsty . 2025-04-05
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Lydia gave exceptional customer service with the food being an easy 10/10 quality. Reasonably priced too!
Elliott Webb . 2025-04-05
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The food and service was great! (Lydia)
Oscar Dun . 2025-04-05
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Amazing food, friendly staff, great music
Big Chungus . 2025-04-05
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The burger and dirty fries were lovely, there was a good range of drinks and fab service. Lydia was our waitress and she was lovely. We’d definitely come here again.
Sue Price . 2025-04-05
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Food and service was excellent, thanks to Lydia :)
Rhys Jones . 2025-04-05
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Lovely waitress and food was delicious
Holly Compton . 2025-04-05
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Had a great afternoon meal with a friend. Excellent food and excellent service. Lydia was especially attentive and friendly. Would come again.
Becky Lawrence . 2025-04-05
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Ordered GREAT WHITE BUFFALO , it’s written Halal, when it I got the food, there was bacon which not halal! Not sure how it’s written halal and has Bacon on the meal!! Service is ok, they changed the meal straightaway! The chicken is very greasy/oily. Never back again!
Bader . 2025-04-05
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Tasty burgers and milk shakes, prompt service despite being busy, thank you
Thomas WG . 2025-03-30
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Great 3rd experience at fat hippo cardiff! It’s a great place to eat, great food, friendly staff. Also, the service was extremely quick!
Oli R . 2025-03-30
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Smashing burgers, nice ambience and Good service.
Joe Sam Rodrigues . 2025-03-30
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Didn’t read the reviews before coming but the overall review scores are accurate. I’ve eaten at most burger joints that there is as I love a good burger. This place is unfortunately average and that’s being generous. Staff were friendly it has to be said but like mentioned in previous reviews not very attentive, it wasn’t busy and there were several waiting staff just chatting etc. Maybe I just the chef on an off day but there’s no reason to return with several far better joints around.
JW . 2025-03-29
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Great food. Our waiter Ali was fab!
Robert Bowen . 2025-03-28
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Best burgers i’ve had in a while. Easy for me being gluten intolerant and all the same burgers so very easy choice. Great service
bethan paull . 2025-03-28
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Very welcoming atmosphere. Ali, our waiter was very helpful as it was our first time here. Food was outstanding and plenty of it. Excellent value for money and the friendliest staff.
Kelsey Hibbert . 2025-03-28
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Service was so bad. Food was decent but not good enough to make up for the lack of service.
Dave Vaughan . 2025-03-28
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Great food and affordable, Ali was a great server
philip kelly . 2025-03-28
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Food was late, very cold and tasteless. Burgers were also stodgy and mostly tasted of beige. Burgers were also overpriced, definitely ‘quantity over quality’ in terms of portions.
Tomos J . 2025-03-28
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Brilliant burgers!! Definitely worth it, the choices of different burgers is unreal. Service was a little slow to begin with considering there were only us and two other tables in. Other than that we both enjoyed our meals. Will definitely be going again.
Phil Bourne . 2025-03-27
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Our server Robbie was very friendly, polite and super attentive to allergy requirements. It was a refreshing experience, lovely atmosphere and great food.
Stephanie Agnew . 2025-03-25
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En realidad no puedo comentar sobre la comida ya que no llegamos tan lejos como para recibirla. Llegamos para una reserva a las 6 pm pensando que tendríamos mucho tiempo antes de un espectáculo en la arena a las 7 . 30 . a las 7 . 05 comida aún no había llegado fueron informados, su pedido es el próximo ticket. Basado en la velocidad del servicio a nuestro alrededor, tuvimos que salir antes de que la comida incluso llegó una hora después de ordenar. Después de haber ahorrado el apetito por las hamburguesas, se agravó la decepción al tener hambre durante el espectáculo. Se podía decir que otras personas se enfrentaban a tiempos de espera similares, pero habrían apreciado los avisos. No se necesita mucho para un “lo siento, aprecio que haya reservado una mesa, pero estamos frente a una hora de espera en este momento”... parecía que estaban batiendo las opciones para llevar, aunque tal vez solo pedir comida para llevar y probablemente será más rápido.
Grahame C . 2025-03-24
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After an 1 1/4 hour waiting with no service and no food we and 3 others tables began leaving.
Adam Geere . 2025-03-24
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Amazing! Best place to eat in Cardiff, could not recommend more. Food was cooked perfectly and drinks were fabulous! My go to burger restaurant
Hayley Price . 2025-03-24
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Lydia our server did amazing on her first day!!
shaun crowley . 2025-03-21
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The food was delicious and patty melt burger was on notch! 🫧
Bharath Anand . 2025-03-20
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Burgers were all great, including the vegan option. Service was friendly and fast. Great option after the rugby match
Catrin Price . 2025-03-16
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Very disgusting behaviour from the people who works there and they also request people on telegram to ask for the fake reviews to get their restaurant and they also tell you to send the screenshot but when u ask them about the money they will block you which I think is very cheap and disgusting behaviour from them.
Zain Ahmed . 2025-03-16
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Fat Hippo Cardiff is an absolute gem for burger lovers! The burgers are juicy, flavorful, and cooked to perfection. The variety of toppings and sides, especially the loaded fries, are amazing. The atmosphere is casual and inviting, and the staff is friendly and attentive. If you’re in Cardiff and craving a great burger, this place is a must-visit. Highly recommended!
Nikhil Sunar . 2025-03-16
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It was an amazing experience. I had a lot of fun and the food was amazing
Zev . 2025-03-16
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1497 Opinions
huge disappointment with the Venue that was attended on Saturday. I have attended the venue many times before, where we were greeted at the door, taken to a dedicated VIP area and looked after. Drinks were on the table and all in all we had a great time. This was not the case this time around! When attending I told the door man that we had a table booked. He told me to go and see someone at the bar. After waiting for 15minutes, the bar tender told me to find a table and then come back for my drinks order. We found a table, but it was messy and other party goers were dancing on tables around us. We then waited another 15 minutes to get served. I asked for drinks to be bought to our table, but they said they didn’t do that. We then ordered 8 lagers, 2 ciders, gin & tonic and a whiskey. We asked for draught stout, but this was off. The selection was very, very poor. After starting to drink the lager (pilsner) we all thought that it tasted awful so went back the bar to complain. Again, we queued up and were told that we could have CANS instead, which were better. At this point I had enough and spoke to a manager and asked for our money back, but he said that he couldn’t do that, and we would have to request this via head office. He said that he would put me in a VIP area and reluctantly we agreed. It was so far removed from a VIP area, No heating, no entertainment and no atmosphere. We were then given 8 cans in an ice bucket, which tasted the same as the draft (Awful). We had a bottle of Rum, which was fine but to be honest by this time we just wanted to get out of there. So drank up as quickly as possible and left. Another group then entered the VIP area and left after about 10 minutes and even gave us their beers, which we didn’t drink as they were horrible. If I was to mark down my experience out of 10 it would be -10. Absolutely awful, I was very embarrassed that I took my guests there and will never attend again.
2053 Opinions
440 Opinions
The staff was very rude. I ordered caramel latte and the girl made me espresso which I never drink. I calmly said that I ordered latte, she was still insisting that I ordered espresso.I said no, I really ordered caramel latte and another staff member joined in and said in a rude way that I shouldn’t talk like that when I just was trying to persuade them that I didn’t order espresso.Nobody said sorry for misunderstanding, and continued to be rude to me. I was very annoyed and it was the worst experience with the staff Cardiff.