TGI Friday in Cardiff

Having worked in hospitality and running a business in the creative arts, it’s important to have a strong workforce with good communication skills and manners. Jacob holds himself with grace when it comes to these qualities and also made it crystal clear when certain items were off the menu due to delivery issues, much appreciation goes out to amending the shake by taking the cream off and wish the young chap the very best. Connor - Origins Of CJM

Jacob was a great servicer and was very attentive

Jacob in Cardiff is absolutely amazing ! Perfect server

Jacob has been great, great service!

The lad who served us, I think his name was Jacob, was a fantastic host. Every time our drink was empty, another was placed on the table. He was very helpful and everything thing we needed he helped with was no trouble at all. The food was amazing although a tad cold when served it still tasted amazing. This was my 1st ever TGI meal, I would definitely return to this branch and highly recommend. This would be a treat coming to TGI as it is very pricey and I couldn't afford to come regularly.

went here for lunch and had a great meal, had jacob as a server and he was lovely

Quite possibly one of the best mixed Grills a chain restaurant has ever produced. Immense flavour and everything was cooked to perfection.

Jacob was our server today, he was very good and got my dog a booster chair. Splendid day out with the dogs !

Came to tgi friday for my birthday to have a bottomless brunch and Jacob was an amazing waiter very attentive and friendly big shoutout to him

Great food and great service - Jacob S

Jacob was absolutely outstanding today. Perfect service. Very well mannered. And catered for all my allergies without question. This boy seriously needs a pay rise.

Came in for a bottomless and had Jacob as a waiter who was very friendly and helpful defo recommend

We had an excellent dining experience with Jacob. I Would 100% recommend this branch of tgi.

Jacob was fantastic and served the food well :p

Awesome service and such sweet waiters , Dylan and tia were so nice and patient always willing to help.

Amazing service from Jacob during our time at TGI Fridays in Cardiff.. thank you so much x

Slow service and quite expensive but the food was nice.

Now observe the recent news closed i know why

Popped in yesterday evening at the end of a shop. Great food and fantastic service by all. Great attitude and super friendly. Special mention to Ebony H too.

The food was amazing and our sever Jacob was very respectful and he was very kind

Great food great service from Jacob will be back !

My friend and me went on the off and we’re so glad we did! Jacob our server was fabulous! He is great with the customers and very hard working. Food was outstanding. Would definitely recommend.

Excellent service from Jacob on a busy Saturday afternoon. Starters arrived quickly and mains were delicious and filling. Great atmosphere and music - thanks!

Me and my friend dined here and it has been amazing. Food and cocktails are delicious and our server Jacob was fantastic he is a very friendly and attentive young man. Brilliant service thank you Jacob.

Great food! Our server Jacob was lovely!

Lovely meal & service was great from Jacob. My wife’s food was wrong but it was sorted without issue. Thanks again.

Amazing service and amazing food, love the sesame chicken and chips Very quick service and friendly staff our server was Jacob and very helpful

Lovely meal and service from Jacob

Cardiff St David's was good regarding the quality of food but felt slightly rushed towards the end (Sunday 8.20pm & lights dimmed & asked randomly if we wanted the bill). Didn't find the staff hugely friendly or at all upbeat given it was a dad & daughter visit (11 years). The restaurant was very, very quiet. We were the last to leave and it had barely gone 8.30pm...... Beginning of the end (TGIs not this restaurant, necessarily) ?? Certainly felt like that.

TGI Fridays in Cardiff City Centre offers a fun yet relaxed dining experience. The restaurant was clean, with a welcoming and kid-friendly atmosphere. Our son enjoyed his meal of fish fingers, sweet potato fries, and beans, finishing it all! There’s a great selection of kids’ meals, sides, and desserts. For adults, the extensive menu includes appetisers, burgers, and fajitas, alongside a solid drinks menu with cocktails, shakes, and soft drinks. The space was accessible, with plenty of room for mobility aids and level seating, plus a clean disabled toilet accessible via radar key. We visited during a quiet Saturday lunchtime; while the service was pleasant, it was quite slow, and it was difficult to get staff attention despite several staff groups chatting. We used the rewards app for a free kids' meal, though this wasn’t mentioned by staff and we had to correct the bill afterward. Clean toilets, clear menus, and a good variety of seating made the visit comfortable. Overall, we’d recommend it and would go back for the kid friendliness.

In the warm glow of friendship, we gathered at TGI Fridays, Where the air buzzed with laughter and endless wings awaited. Amongst us was Ebony, our gracious guide through this feast, Her service swift as a summer breeze, and kindness woven deep. With each plate she brought, the flavors sang in harmony, Her smile, a beacon of care, lighting the way to joy. She moved like a dancer in perfect rhythm, never faltering, Attentive to our every need, with grace and poise untold. Our cups never empty, our hearts full from the feast, For Ebony's presence was more than a mere service. She wove together moments—of comfort, of laughter, of ease, Making this meal more than a meal, but a memory to treasure. To Ebony, and the wings that knew no bounds, we raise a toast, For in her hands, this gathering became truly blessed. A night of friendship, joy, and the finest of care— All thanks to her, whose excellence we hold dear.

Ebony was fantastic, brought out wings so quick. Got through 60 wings in 1.5 hours 😎

Great service, very attentive and the woman serving us is stupendous (Ebony)

Went for the endless wings, had endless fun. Good service from the staff especially our waiter ebony. I’d go as far as saying this place is totally underrated, perfect for big groups 🔥

Had a good time food was great and drinks were perfect. Our server Jacob was very friendly and made the experience worth going again WOULD RECOMMEND!!

Natasha was amazing and enhanced our experience on the stag do. She was always asking if we needed anything and she was a good laugh with the group. The service really made this experience! Would recommend!

i had the bottomless brunch! our server was extremely enthusiastic and very friendly. Shout out to Jacob for making our trip to tgifridays more enjoyable!! we love you Jacob ❤️

It was skibidi I loved the food it was bussin and the service was sigma I always come here because its such a cool place aswell with really nice decorations would defo recommend to all the alphas out there

Jacob (our server) was amazing and made such a fuss of our daughter for her birthday. We had incredible food and the service was so good. We’ll definitely be coming back. Thank you Jacob!!

Jacob was very accomadating, nothing too much trouble and service with a smile.

Tgi Fridays cardiff is absolutely fantastic! The food is great the drinks are prepared fast and the atmosphere and vibe of the place is perfect. The table service was also excellent and couldn’t have been better! For our bottomless brunch our waiter Jacob was utterly amazing and was very helpful with the orders and made the experience a whole lot better!

It was so bussin. The caramelised biscof milkshake was so SKIBIDI 5 star. The cheese donuts 5 star amazing so good so alpha RIZZLER skibidi all the food amazing 5 star the service was skibidi it was so good 5 star.

the food was amazing! like amazing. and the atmosphere was great, the music was a vibe and the service was great, thank you for the good experience, will definitely come back soon!

Jacob was so helpful and had exceptional customer service

Jacob and Ebony served us and were excellent. Great craic

Lovely atmosphere, quick service and our waiter, Jacob, was very polite and helpful!

Great night. Great Service and food. Served by Jacob

Jacob was very helpful as I specified I was gluten intolerant and was very helpful food was lovely service is great

Jacob has been amazing catering to my partners gluten allergy can't fault him!! Also the food is lovely

Yum! (Cheers to Jacob our server)

Very good customer service from Jacob! Super polite and happy 😊 food was also amazing, will always recommend the ribs!

I had a very delicious ,juicy burger ,with crispy fries ,would highly reccomend ,our server jacob was very friendly and helpful too.

Jacob served us in the st David’s branch and he was fantastic. Extremely friendly and made us feel very comfortable. Made our experience here 10/10.

Jacob was so helpful and had exceptional customer service

Jacob served us in the st David’s branch and he was fantastic. Extremely friendly and made us feel very comfortable. Made our experience here 10/10.

Lovely cocktails. 2 for £10 is pretty good for what you get in Cardiff nowadays!

Only had drinks but was charged too much for my cocktails as it should have been 2 for £10 . Took payment for £16 didn't notice until I got home . Always check the card machine.

I came on Tuesday at 2 pm the staff wasn’t attentive at all and she was getting mad once we asked her about anything even the bill. The food was good but she made me disappointed. hopefully my massage will be taken into account just to make the survice much better in contrast to what we have had today. Regards,

Food wasn't great, wasn't awful but don't think I'd personally eat there again, the staff were great and friendly. The music at the restaurant was so load that I couldn't really talk to the group I was with.

Honestly, I wouldn't recommend TGI Fridays anymore. The staff member who served us was really lovely and helpful when I couldn't choose what cocktail to get. The cocktails that we ordered were delicious (and huge) but the value for money in general was not there. I spent £83 on 4 cocktails, 2 starters and 2 mains. To put it into context, I found out today that you can buy a burger and fries from Gordon Ramsay's burger chain for the same price as a burger from TGI Fridays and you'd be getting better quality ingredients and a superior taste. The starters that we had (garlic and chilli prawns and the calamari) were nice but they were excessively spicy. I spent almost £10 on 5 king prawns... We both had the smash burgers. They were fine. Personally, the charred flavour was too strong for me but my fiance loved it. All our food came out of the kitchen promptly and the customer service was great. I used to love coming to TGI Fridays when I was a teenager but I was disappointed this time around. The restaurant was empty and to be honest, I can see why.

Had a great visit here on what was clearly a busy shift, food was 10/10 and staff were so lovely and accommodating - will definitely return!

Very disappointed with the visit today 8th Sep - mid day. The food is okay but with high prices. I wouldn’t say the food is worth £80 for two starters, two mains and two drinks. Sadly the service was appalling. We watched the moderately busy restaurant lack in atmosphere and a lot of staff on the shop floor but doing nothing. A young female at the till with a cast on did nothing but seat people, no check backs or engagement. We watch a tall man remain by the bar for the entire time we were there doing nothing - oh no, he once went to a table to restock cutlery. We witnessed the same 3 male waiters rushed off their feet back and forth to customers and felt sorry for them. We’ve been back and forth to this venue many times and this is by far the worst experience. We wouldn’t rush back because it was the staff that let it down, and there were enough of them!

Great atmosphere our server Kacey really polite and culdnt do enough for us so thank you. Just a shame your prices are not so great (really expencive) We wasnt expecting our bill to be so high for the food and drinks we had.

Great experience. Would highly recommend. Food was stunning. Jacob was very helpful server and very attentive to all his customers. Toilets could be cleaner. Apart from that very good experience.

Fab food, lovely cocktails and a super friendly waiter called Jacob! 😊

Great food, the American Grill was very tasty and definitely value for money. Jacob was very attentive and nothing was too much trouble. Highly recommend and will definitely return!

Didn't even stay for for we were "greeted" by a sullen teenager who sat 2 adults 2 kids nxt to the disabled toilet gave a menu and walked away, Windows were filthy so left asap

The only good thing I can put on this review is that the atmosphere of the establishment matched up to everywhere else. Since arriving at the restaurant, things were busy so we were expecting high expectations. Unfortunately everything went downhill from the start. It took nearly 30 minutes for our table to be acknowledged for even a drinks order at which had it been the full 30 we agreed to walk out. As for the food, a friend and myself went for the smash and maple smash burgers which understandably are charcoal grilled, however, working in kitchens myself for the past 7 years I know when something isn't right. The burgers themselves were very much dry and flavourless with not even salt to season, to top it off the entirety of the burger tasted of nothing but charcoal, due to the burnt outer edges of the patty. I asked the waitress if they had cleaned the grill at all in the past hour to which her reply was they clean them every night! Although busy at the time we arrived it slowly got quieter as we came to the end of our service so there was no excuse as to why the grills weren't being cleaned regularly as they should to remove any acylamides from the cooking surface. This was my first and last time I will ever be having a TGI Fridays due to the rudeness and uncaring nature of the establishment and staff. To wait so long for an order to be taken, hearing snarky comments about customers from behind the kitchen screen, seeing staff all just standing around not attending to tables or clearing those that had left 30 minutes prior is sickening. Upon paying and having a terrible experience for the price of the food for quality, service and dining experience. We unfortunately wasn't offered any sort of apology from management. The only positives I have about this place is that not all the staff were the same. The good ones know who they are and are proud of what they do. Will not be returning.

Jacob was a fantastic waiter, very attentive and made our meal great!

We will not be returning here ! Booked a table for 4 and from the moment we arrived the service was shocking. A big wait on the drinks and forgot one of them ! when the food arrived the portion size of the same dish was totally different. when we complained to the waiter he said it is what it is and his attitude was disgusting. The burgers that our girls had were burnt and rock hard he did say he will ask the manager to give us discount but as we had eaten the food he refused to do this!

Very shabby interior - in need of a refurb and deep clean . Sticky menus and dirty toilets which have seen better days Very small portion of food for price and long wait time for food to be served Will not return

Awesome service by Jacob! Happy friendly and polite… nothing was to much trouble… asset to the business ! Will defo be back thanks to Jacob 💪

Family treat out at TGI Fridays did not disappoint. Fantastic food and fab service. Our waiter Jacob was really friendly and always had our drinks refilled. Thanks for the great service.

Served by Jacob who was professional, friendly, polite and helpful. Quick service, lovely cocktails, food nice and tasty.

Dinner was fair standard, service was a little slow.

Stunning food with stunning service from a lovely blonde lady it was my daughters 1st birthday and will definitely come back for more birthdays

Jacob great service very helpful and friendly really welcoming best server ever

Jacob was so helpful and friendly, really welcoming. He was so funny, definitely worth a bonus.🥂

Jacob was so friendly and helpful. An asset to your company. First time here and will definitely return. Such amazing service. Thank you

Wow! Jacob made us feel so special he really looked after us! This is how it should be done. Wonderful food and atmosphere Thank you for a lovely meal . Amazing!

Had a table booked, it was filthy when we arrived and had to ask for it to be cleaned. Food all over the floor. Surrounding tables were filthy and no one cane to clear them. Server was a young lad who had no clue. Waited over an hour for our food and when I asked how long it'd be, I was informed the order had failed to go through. We just left. Absolutely filthy there. Went to frankie and bennies opposite and the food was lovely. Clean tables, served, ate and left withing 45 minutes. Almost half the price too.

Had a really great time! Jacob was super kind and attentive. Would recommend!

Food was good and our server Jacob was very nice!

We had a lovely lunch. Excellent service, Jacob our waiter was fantastic with my children who asked him many questions!!! Nothing too much trouble. Thank you, will definitely be back x

Had a lovely time! Great service from Jacob and the food was delicious!

new menu is lovely! cheese donuts are great

We haven't been to TGI Fridays for a good number of years when we took our son's there many times . We thought we would treat our grandaughter as we were in Cardiff and was disappointed in the level of service we received . I was called "love", and so was my grandaughter . I can't stand being called "love" ,my grandaughter just burst out laughing when she was called "love ". Our drinks were just plonked in front of my husband and I mean plonked , with no care given .Our food was good in all fairness to your chefs .I just felt that we were an inconvenience and were being processed through the corporate machinery and not given the warm welcome or service that we have had many times in the past .

Emily is a banging waitress, sorted us right out for bottomless brunch. 😘

1. Emily is an absolute star!! 2. I am so drunk

Really excellent bottomless brunch. Emily made sure we always had drinks and was so attentive.

Really great service, Emily the server was amazing, really kind and helpful, massive bargain for money on the bottomless brunch, would definitely recommend!

The kids love coming to Fridays but I wasn't it's usual buzzing place. They're normally made a huge fuss of but not today didn't even get offered the usual colouring stuff. The staff were no where to be seen whenever we wanted something. That said our waitress was pleasant enough

5 star service from Aliyah, thanks girl 😘🌟

Can’t fault Jacob’s service, he was attentive and super friendly! Drinks refills were efficient too!

Aaliyah is an amazing waitress, highly recommend being on her section.

Food was semi decent, however most of the things are of the drinks and food menu, so settled for replacements. 4/6 members of staff stood in a circle with one person on the bar. Finished my bottomless drink 25 minutes before being asked for another. Our mains were given to us with no cutlery which was shocking, seconds upon taking our first bites we were met with; everything okay. Mediocure at best.

Lovely service by Jacob very welcoming and Food/atmosphere lovely

Very good service thanks to Jacob our waiter, food was very nice, thoroughly enjoyed

Jacob was really friendly, efficient and helpful. Brilliant service. Will definitely recommend and come back.

Jacob our server was great, really quick. Happy to help, smart and friendly. Lovely place