Based on 2.059 opinions finded in 2 websites
Based on 2.059 opinions finded in 2 websites
Opinions
It's not often that a burger makes a 5 star standard but the Shake Shack certainly makes food of the highest quality !! My only disappointment was the sticky toffee ice cream 🍦 .... sorry it was a fail 😔
Rob Pannell . 2025-05-31
MORE AT Google
Really lovely experience, Gracelyn was really sweet and was very friendly.
Maryam Karshe . 2025-05-29
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Gracelyn was such a warm welcome. Fantastic service at the Cardiff syore
Emma Morgan . 2025-05-08
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Great experience at shake shack Cardiff lovely food fast service. Would like to give a special mention to grace who is always very warming and helpful during my visitors. Thankyou
Georgia Pritchard . 2025-05-07
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"The food was absolutely delicious, with flavorful dishes that were cooked to perfection. Amber's service was outstanding, with friendly and attentive staff who made our experience truly memorable. The ambiance was cozy and inviting, making it a perfect place to unwind. Highly recommend!"
Aamir Khan . 2025-05-06
MORE AT Google
Food was amazing and Ambreen is a diva very good customer service
Fajar Sheikh . 2025-05-06
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Grace was so nice and quick and I appreciate her always smile she is the best :)
sumaya Aldosari . 2025-05-06
MORE AT Google
Nice place, great food, and Ambreen was super friendly. A perfect dining experience!
Khalid Salim . 2025-05-06
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Really impressed by both the food and the service. The restaurant was clean, the atmosphere was nice, and everything came out on time. Ambreen was so kind and helpful — she made us feel welcome from the moment we walked in. Highly recommended!
Ali Sahir . 2025-05-06
MORE AT Google
Gracelyn was very nice✨✨ thanks for the food!!!❤️❤️
trin wilson . 2025-05-06
MORE AT Google
Delicious meals and a cozy place. Ambreen took great care of us — thank you!
Murtaza Arif . 2025-05-06
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I One of the best dining experiences I’ve had! The food was fresh, flavorful, and served quickly. The restaurant was clean and had a relaxing vibe. Special thanks to Ambree, who took care of our table — she was polite, helpful, and made us feel very welcome. Her service truly made the experience even better. Highly recommend this place!
MAMOON 12 . 2025-05-06
MORE AT Google
Delicious food, clean environment, and quick service. But what really made our visit special was ambreen. She went above and beyond to make sure we were happy with everything. Her warm attitude and attention to detail made a big difference. Highly recommended!
Zeba Jutt . 2025-05-06
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Burgers was delicious 😋staff mrudu is kind and humble ....excellent customer service💯
Praveen Kumar P . 2025-05-05
MORE AT Google
Best burgers in town, hands down. Even though the place was packed,mrudu took excellent care of us. Great food, even better service
Naveen reddy maram . 2025-05-05
MORE AT Google
The new pesto burguer and fries and delicious! Also a thank you to Grace for being friendly and professional
Bety Palhas . 2025-05-05
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This was my first time visiting shake shack and I must say the burgers and shakes were extraordinary. I was served by Mrudu and I am very impressed with her service. I’d give 5 star for their atmosphere
Shana . 2025-05-05
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Had an amazing experience at Shake Shack Cardiff! The food was fresh and full of flavor, and the service was exceptional. A special mention to Mrudu, who went above and beyond to make sure everything was perfect—her warm and attentive service really stood out. I’ll definitely be coming back and recommending this place to friends. Well done, team!
Devika Nair . 2025-05-05
MORE AT Google
Burger was on point, and the staff especially Mrudu was fantastic.
Sarvesh Krishna . 2025-05-05
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Laid-back spot with seriously good burgers. Mine was cooked just right with a perfect char and tons of flavor. You can tell they care about quality. Shoutout to Mrudu. she was super chill and funny.
HARI HARA SUDHAN S . 2025-05-05
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Milkshake and fries over there was good and mrudu’s customer service was excellent 👌
Prasanna S.S. . 2025-05-05
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" Shack Burger, Milkshake(Strawberry) & Fries " is my new Fav. meal now. It's my first visit thou, but the taste, hygiene and specially the service is unmatched. I was served by Mrudu, pardon me if i spelled wrongly, she was friendly, and so dedicated to work. Thank you team for making it my exceptional experience.
Nes Gupta . 2025-05-04
MORE AT Google
Chicken shack burger was delicious and yummy😁 staff mrudu was very humble towards me
Nikil Nikil s . 2025-05-04
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Burger was very good. There was a waitress Mrudu. Had a good talk with her. She was very helpful
R. Abhinaya_ English . 2025-05-04
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The food was totally worth the price. A got the chicken burger suggested by Mreudu that was just amazing
R AISHVARYA . 2025-05-04
MORE AT Google
Ambreen's service is outstanding and food is too delicious 😋
Eman Jutt . 2025-05-04
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Good food and great service from ambreen 👍
Maheen Ehsan . 2025-05-04
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Ambreen is so kind and service is so good highly good staff I appreciate 👍
Noor Ch . 2025-05-04
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The food was great, and their behavior was also very good, especially Ambreen's
Ahsan rajpoot Sabir . 2025-05-04
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Ambreen’s service is really outstanding and the food was really good in taste than our expectations🤤 Thank you..
Hamza Rajput . 2025-05-04
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Food was amazing ,“Absolutely loved the food – 5/5! and ambren was too kind😊
Mälaika arshad . 2025-05-04
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Amazing burgers! I wish there was one of these in Bristol
Adam Boyes . 2025-05-03
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Dined in earlier, bit pricey but well the worth. I really like the shackmeister. Excellent service by your lovely staff name Grace. Will definitely come back.
Marinelle Palomares . 2025-05-02
MORE AT Google
Really tasty fresh burgers, lovely staff too, thank you Grace for your amazing hospitality!
Faisal Aljaaidi . 2025-04-22
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Food: I got cheeseburger which was good, but the chicken bites were soggy and greasy. My Dad got a double shack burger which he enjoyed, but he also thought our chicken bites were soggy and greasy. He enjoyed his strawberry milkshake, but my chocolate one was too chocolatey. Service: The lady that served us was polite but our food wasn’t delivered to the table. Atmosphere: The table was greasy and dirty, and there was also chewing under the table.
Immy Ramus . 2025-04-11
MORE AT Google
Fantastic food, just what I needed. Lovely service, thank you so much Grace!
Ffion Thomas . 2025-04-04
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Excellent customer service from Reuben & Curtis was very friendly
LISA MULENGA . 2025-03-31
MORE AT Google
I have always been a big fan of Shake Shack, and my first was in Cardiff St David’s. The food was amazing (as always), staff was extremely friendly and attentive (especially to lovely Ambrieen). Highly recommend this one 💕
Ha Phuong . 2025-03-28
MORE AT Google
Always used to order from Here but the well done option doesn’t seem to work anymore and sometimes you won’t even receive a refund from the app not worth it unless you’re going inside
K . 2025-03-28
MORE AT Google
Food was pretty good, but it seemed to me a bit too pricey for this amount. I did ask for apricot and mint lemonade, but I received normal lemonade 😅 that tasted like watered lemon squash. The vanilla milkshake that my partner ordered was really good. I doubt i would eat there again, but if you are curious , go and try it yourself 🙂
Izzy . 2025-03-26
MORE AT Google
Incredible food quality. A bit pricey but well worth the extra taste and freshness. All disabled access is fine except the self-service screens may be too high for some wheelchair users, in that case you can order at the counter directly. As far as a fast food burger place goes this is up there in my opinion I'm going to give it a solid 10 for taste and quality.
David N . 2025-03-19
MORE AT Google
Por alguna razón pensé que esto era más de alta gama de lo que realmente es. Apenas es mejor que Mcdonalds. En primer lugar llegó mi comida y la recogí en el mostrador a los 5 segundos de ser llamado y ya estaba fría. Sospecho que había estado listo por un tiempo, pero no se llamó. Quería queso en las papas fritas y sin queso, había trozos negros extraños en mi bebida, que por lo demás era de buen sabor para ser justo, (algún tipo de cosa de albaricoque y menta). La hamburguesa es muy caro y se parece a la foto si hubiera pisado la hamburguesa primero. Dado el precio lo máximo que deberían estar cobrando es £ 6 no más cerca de 10. Además de asientos incómodos. Sinceramente, estoy decepcionado. No otra vez.
matthow . 2025-03-17
MORE AT TripAdvisor
Served by Grace, excellent service my order was very quick despite it being busy. It was the best cold coffee drink I've had, very very tasty! It was quite pricey at £6 but a perfect treat!
Naomi Broome . 2025-03-16
MORE AT Google
Good food!!! Good service with Hanim.
Adriano Mota . 2025-03-07
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Hanim was a fantastic waitress and I gave incredible service
Joseph Hopkin . 2025-03-05
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It was great. Good burgers 🍔 at exceptional prices for their quality. Fried potatoes different from all of them and some delicious sauces
Marisa Espinilla Gallardo . 2025-03-05
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Food is delicious. We had chicken burgers Served by Grace. Very friendly and amazing customer service.
Muharrem Ipekli . 2025-03-03
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ambieen provide me good service and food are delcilous.
xinrui wang . 2025-02-28
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Had a great time, with exceptional service from Gracelyn!
I D-J . 2025-02-25
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Ambreen is the best hospitality and beautiful ❤️
Yazeed Asiri . 2025-02-24
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ambreen's service is soo good and friendly and the food is also too good
Moazama Shahzad Moazama . 2025-02-24
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i love the food of shake shack and service of ambree was also really good
Saira Shahzad . 2025-02-24
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this is my first visit i really like the food and ambreen's service
Naina Naina khan . 2025-02-24
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Mostly empty, no queue, quiet kitchen. Took 12 minutes to prepare a milkshake. Staff can see you waiting, you can see piles of food waiting for other orders, but the inefficiency means that the connection between food prepared to order and the waiting customers simply doesn't happen well.
Hayley Pells (AviaHayley) . 2025-02-23
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Food was delicious. Staffs were friendly, especially Mrudu. Highly recommended, excellent customer service
Nikil Nikil . 2025-02-22
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Grace was really helpful and approachable.
navpreet khaira . 2025-02-22
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Food was lovely and filling, would come here again very fast service, grace was lovely and very accommodating
Ashleigh Boswell . 2025-02-22
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Happened to have lunch at Shake Shack but i have to admit i am completely amazed and taken away by the service provided by Mrudu
Praveen Raj . 2025-02-22
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Great food and Beau was very helpful
Elin Davies . 2025-02-22
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Ambreen was amazing and food was soo good
Omar Farooq . 2025-02-16
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Great food, excellent service from Ambreen!
Neha Rehman . 2025-02-16
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Really goood food, amazing service by Ambreen! Definitely coming back again
Areej Fatima . 2025-02-16
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Had a great experience at Shake Shack, thanks to Abreen! She provided exceptional service—friendly, attentive, and made sure everything was perfect. It’s always nice to be greeted with a warm smile and such great customer care. Definitely made my visit even better. Thank you, Abreen!
Xin Yi Rebecca . 2025-02-16
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Concrete and burgers are amazing. Ambreen gave great service
Emily Bollington . 2025-02-15
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Ambreen was very helpful and polite 🙂👍
nadya siddique . 2025-02-15
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Amazing service as usual, the staff are great. Hanim and ambrin, very welcoming and accommodating. Love it always.
Maysoon Yakh . 2025-02-15
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I love the food here and very friendly staff Ambreen
Rakshitharachu Rakshitharachu . 2025-02-15
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The food was delicious and so was their service here today. Gracelyn had a big smile on her face and served us well! 😍
Mary James . 2025-02-14
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Gracelyn was a really friendly server :)
Simone Luis . 2025-02-14
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Good food, very kind and attentive staff. Excellent customer service from staff member Ambreen. She ensured that the area was clean and tidy. Would visit again.
Anne Thomas . 2025-02-12
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the food is amazing and the service of ambreen was really good
Ayesha Saddiqa . 2025-02-11
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Food is very good Ambreen service is excellent
Moiz jutt . 2025-02-11
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Milkshakes are delicious and the atmosphere is open and cozy. Nice place to relax after shopping or to catch a quick break with a refreshing drink.
Jodie King . 2025-02-11
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Great service from Gracelyn. Lovely place to eat with fast service
Martina Pritchard . 2025-02-10
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I recently checked out shake shack and it was amazing . The place had a cool vibe and staff was super friendly and quick . Will surely recommend it to my others
Amna Jutt . 2025-02-10
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The chicken burgers here are amazing! Gracelyn was a very good server.
Brooke Pothecary . 2025-02-10
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The food was really lovely, it's very filling however. The burgers in particular were delicious and the shakes were yummy however the prices were so not worth it, to eat for two people it cost me £40 as they don't do meals so we had to order each item separately, they should do meals because it would cut the price down. Honestly don't think it was worth the money as we did not even finish our food, however if I came back here again I might just get a burger and shake.
Ashley Miller . 2025-02-10
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Good food as always. Great service from Ambreen
m7md 3582 . 2025-02-10
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ambreen serve me food its really good i really like the service 😊❤️
Icyyy Fatima . 2025-02-09
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Over their everything was perfect and one girl her name is Ambreen her way of serving and her politeness was superb I love that place .
Savita Prjapati . 2025-02-08
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I like the food and everything was good milkshakes are so yummy the best thing is staff Ambreen is so nice to the customers and her service is too good
Kanza Nadeem . 2025-02-08
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Food is too good and service of ambreen is soo good
Ubaid Ub . 2025-02-08
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This is my 3rd time visit because i love their food and the theres a girl by the name ambreen her customer service is too good
Baber Tariq . 2025-02-08
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whenever i came i served by ambreen she is very good always asks if we need anything and the food is jut wow
Sana Younas . 2025-02-08
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Ambreen serve me food its really good and her service outstanding :)
M azhar Khan . 2025-02-08
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Food is so good ambreen's service is superb
Kiran Jutt . 2025-02-08
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I went there with my friends and there's a girl with name ambrin she took our order she was very friendly she suggest us shack burger and its really good i will definitely come again
Sara Ali . 2025-02-08
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The food was delicious, fresh and flavorful. The service was impressive as the food. The staff were friendly, welcoming, and efficient. Special thanks to Ms. Gracelyn for nice and quality service.
LesterJoseph . 2025-02-07
MORE AT Google
Nice quality but not overly generous portions. Overall, it's expensive for what it is, had a burger, fries and a coke £16 (£3.90 for a cup of cola 😬 roughly a can sized drink). Wouldn't rush back tbh
Jason Mountfield . 2025-02-07
MORE AT Google
The food was very delicious. Gracelyn was very friendly and helped us order. 😁
Yahan . 2025-02-07
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Nice burger and brilliant service by ambreen
محمد الزهراني . 2025-02-07
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The service was amazing i got served by a server named ambreen she did her job perfectly
Azan hussain . 2025-02-07
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Ambrern is very friendly she is perfect good services I really like food and her service
هنادي الجسار . 2025-02-07
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I recently visited Shake Shack in Cardiff, and I have to say, the burger I had was absolutely delicious. A big shout-out to the staff, especially Gracelyn, who made my experience even better with her friendly and attentive service. If you're in Cardiff and craving a satisfying, high-quality burger, Shake Shack is definitely the place to go!
Ralph Angelo Sarmiento . 2025-02-07
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my favorite shake shack burger and had a quality service of Gracelyn
Rommel Berdin . 2025-02-07
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Very good food, excellent and very friendly service by Ambreen.
Hamza Islam . 2025-02-07
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Tasty food and convenient location. Overall, a nice experience and was provided a great service by Gracelyn.
Sean Mac . 2025-02-07
MORE AT Google
Good food, great time with lovely company. 💪🏻🍔🤯 Great service, thanks Rueben.🎉🎉🎉💁🏼♀️🕺🏼 #livelaughlove #sicktime 👌🏻
Kelly Foster . 2025-02-05
MORE AT Google
pretty good pretty swag. #reubenforpresident
Morgan Scammell . 2025-02-05
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Just been and it was lush the chips aren’t to dry or to oily really good I really recommend
Gracie Jones . 2025-02-05
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Pulse Cardiff is one of the most poorly run, toxic venues in the city. It hides behind a reputation of being inclusive, but in reality, it’s inconsistent, discriminatory, and filled with power-tripping staff who create more problems than they solve. There is no real dress code policy, yet security regularly turns people away based on personal bias or how someone “looks” — while letting others in wearing costumes, casual clothes, or barely anything. It’s selective enforcement at best, outright discrimination at worst. The bar staff are rude and unprofessional, often overcharging people for basic mixers and getting defensive or aggressive when questioned about it. Reports of drinks being tampered with, watered down, or deliberately altered are not uncommon — and that is completely unacceptable. Management and security clearly lack training in both customer service and safety. There are multiple reports of victims being ignored, mocked, or accused of lying when trying to report harassment or unsafe situations. This is a venue that puts people at risk by refusing to take complaints seriously. Their inflated egos are clearly doing overtime to make up for whatever they’re lacking elsewhere — because there is zero professionalism, maturity, or respect shown to the people keeping the place open. For a place that claims to be a safe space, Pulse fails on every level — respect, accountability, consistency, and basic decency. It’s an embarrassment to Cardiff’s nightlife and to the LGBTQ+ community it pretends to support. I genuinely hope this place gets investigated, reported, and shut down. It doesn’t deserve the licence it holds.
1497 Opinions
huge disappointment with the Venue that was attended on Saturday. I have attended the venue many times before, where we were greeted at the door, taken to a dedicated VIP area and looked after. Drinks were on the table and all in all we had a great time. This was not the case this time around! When attending I told the door man that we had a table booked. He told me to go and see someone at the bar. After waiting for 15minutes, the bar tender told me to find a table and then come back for my drinks order. We found a table, but it was messy and other party goers were dancing on tables around us. We then waited another 15 minutes to get served. I asked for drinks to be bought to our table, but they said they didn’t do that. We then ordered 8 lagers, 2 ciders, gin & tonic and a whiskey. We asked for draught stout, but this was off. The selection was very, very poor. After starting to drink the lager (pilsner) we all thought that it tasted awful so went back the bar to complain. Again, we queued up and were told that we could have CANS instead, which were better. At this point I had enough and spoke to a manager and asked for our money back, but he said that he couldn’t do that, and we would have to request this via head office. He said that he would put me in a VIP area and reluctantly we agreed. It was so far removed from a VIP area, No heating, no entertainment and no atmosphere. We were then given 8 cans in an ice bucket, which tasted the same as the draft (Awful). We had a bottle of Rum, which was fine but to be honest by this time we just wanted to get out of there. So drank up as quickly as possible and left. Another group then entered the VIP area and left after about 10 minutes and even gave us their beers, which we didn’t drink as they were horrible. If I was to mark down my experience out of 10 it would be -10. Absolutely awful, I was very embarrassed that I took my guests there and will never attend again.
440 Opinions
The staff was very rude. I ordered caramel latte and the girl made me espresso which I never drink. I calmly said that I ordered latte, she was still insisting that I ordered espresso.I said no, I really ordered caramel latte and another staff member joined in and said in a rude way that I shouldn’t talk like that when I just was trying to persuade them that I didn’t order espresso.Nobody said sorry for misunderstanding, and continued to be rude to me. I was very annoyed and it was the worst experience with the staff Cardiff.