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3.5

Based on 2.059 opinions finded in 2 websites

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Nº 1247 in 1625 in Cardiff

Nº 38 of 54 American in Cardiff

CUSTOMERS TALK ABOUT DISHES WITH..oldcreambaconfriedstrawberrybuttercheesebunmustcookedchocolatecheesypayyorkmeatchickencoke

comment_iconOpinions

It's not often that a burger makes a 5 star standard but the Shake Shack certainly makes food of the highest quality !! My only disappointment was the sticky toffee ice cream 🍦 .... sorry it was a fail 😔

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Rob Pannell . 2025-05-31

MORE AT Google

Really lovely experience, Gracelyn was really sweet and was very friendly.

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Maryam Karshe . 2025-05-29

MORE AT Google

Gracelyn was such a warm welcome. Fantastic service at the Cardiff syore

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Emma Morgan . 2025-05-08

MORE AT Google

Great experience at shake shack Cardiff lovely food fast service. Would like to give a special mention to grace who is always very warming and helpful during my visitors. Thankyou

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Georgia Pritchard . 2025-05-07

MORE AT Google

"The food was absolutely delicious, with flavorful dishes that were cooked to perfection. Amber's service was outstanding, with friendly and attentive staff who made our experience truly memorable. The ambiance was cozy and inviting, making it a perfect place to unwind. Highly recommend!"

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Aamir Khan . 2025-05-06

MORE AT Google

Food was amazing and Ambreen is a diva very good customer service

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Fajar Sheikh . 2025-05-06

MORE AT Google

Grace was so nice and quick and I appreciate her always smile she is the best :)

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sumaya Aldosari . 2025-05-06

MORE AT Google

Nice place, great food, and Ambreen was super friendly. A perfect dining experience!

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Khalid Salim . 2025-05-06

MORE AT Google

Really impressed by both the food and the service. The restaurant was clean, the atmosphere was nice, and everything came out on time. Ambreen was so kind and helpful — she made us feel welcome from the moment we walked in. Highly recommended!

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Ali Sahir . 2025-05-06

MORE AT Google

Gracelyn was very nice✨✨ thanks for the food!!!❤️❤️

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trin wilson . 2025-05-06

MORE AT Google

Delicious meals and a cozy place. Ambreen took great care of us — thank you!

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Murtaza Arif . 2025-05-06

MORE AT Google

I One of the best dining experiences I’ve had! The food was fresh, flavorful, and served quickly. The restaurant was clean and had a relaxing vibe. Special thanks to Ambree, who took care of our table — she was polite, helpful, and made us feel very welcome. Her service truly made the experience even better. Highly recommend this place!

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MAMOON 12 . 2025-05-06

MORE AT Google

Delicious food, clean environment, and quick service. But what really made our visit special was ambreen. She went above and beyond to make sure we were happy with everything. Her warm attitude and attention to detail made a big difference. Highly recommended!

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Zeba Jutt . 2025-05-06

MORE AT Google

Burgers was delicious 😋staff mrudu is kind and humble ....excellent customer service💯

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Praveen Kumar P . 2025-05-05

MORE AT Google

Best burgers in town, hands down. Even though the place was packed,mrudu took excellent care of us. Great food, even better service

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Naveen reddy maram . 2025-05-05

MORE AT Google

The new pesto burguer and fries and delicious! Also a thank you to Grace for being friendly and professional

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Bety Palhas . 2025-05-05

MORE AT Google

This was my first time visiting shake shack and I must say the burgers and shakes were extraordinary. I was served by Mrudu and I am very impressed with her service. I’d give 5 star for their atmosphere

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Shana . 2025-05-05

MORE AT Google

Had an amazing experience at Shake Shack Cardiff! The food was fresh and full of flavor, and the service was exceptional. A special mention to Mrudu, who went above and beyond to make sure everything was perfect—her warm and attentive service really stood out. I’ll definitely be coming back and recommending this place to friends. Well done, team!

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Devika Nair . 2025-05-05

MORE AT Google

Burger was on point, and the staff especially Mrudu was fantastic.

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Sarvesh Krishna . 2025-05-05

MORE AT Google

Laid-back spot with seriously good burgers. Mine was cooked just right with a perfect char and tons of flavor. You can tell they care about quality. Shoutout to Mrudu. she was super chill and funny.

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HARI HARA SUDHAN S . 2025-05-05

MORE AT Google

Milkshake and fries over there was good and mrudu’s customer service was excellent 👌

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Prasanna S.S. . 2025-05-05

MORE AT Google

" Shack Burger, Milkshake(Strawberry) & Fries " is my new Fav. meal now. It's my first visit thou, but the taste, hygiene and specially the service is unmatched. I was served by Mrudu, pardon me if i spelled wrongly, she was friendly, and so dedicated to work. Thank you team for making it my exceptional experience.

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Nes Gupta . 2025-05-04

MORE AT Google

Chicken shack burger was delicious and yummy😁 staff mrudu was very humble towards me

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Nikil Nikil s . 2025-05-04

MORE AT Google

Burger was very good. There was a waitress Mrudu. Had a good talk with her. She was very helpful

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R. Abhinaya_ English . 2025-05-04

MORE AT Google

The food was totally worth the price. A got the chicken burger suggested by Mreudu that was just amazing

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R AISHVARYA . 2025-05-04

MORE AT Google

Ambreen's service is outstanding and food is too delicious 😋

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Eman Jutt . 2025-05-04

MORE AT Google

Good food and great service from ambreen 👍

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Maheen Ehsan . 2025-05-04

MORE AT Google

Ambreen is so kind and service is so good highly good staff I appreciate 👍

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Noor Ch . 2025-05-04

MORE AT Google

The food was great, and their behavior was also very good, especially Ambreen's

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Ahsan rajpoot Sabir . 2025-05-04

MORE AT Google

Ambreen’s service is really outstanding and the food was really good in taste than our expectations🤤 Thank you..

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Hamza Rajput . 2025-05-04

MORE AT Google

Food was amazing ,“Absolutely loved the food – 5/5! and ambren was too kind😊

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Mälaika arshad . 2025-05-04

MORE AT Google

Amazing burgers! I wish there was one of these in Bristol

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Adam Boyes . 2025-05-03

MORE AT Google

Dined in earlier, bit pricey but well the worth. I really like the shackmeister. Excellent service by your lovely staff name Grace. Will definitely come back.

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Marinelle Palomares . 2025-05-02

MORE AT Google

Really tasty fresh burgers, lovely staff too, thank you Grace for your amazing hospitality!

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Faisal Aljaaidi . 2025-04-22

MORE AT Google

Food: I got cheeseburger which was good, but the chicken bites were soggy and greasy. My Dad got a double shack burger which he enjoyed, but he also thought our chicken bites were soggy and greasy. He enjoyed his strawberry milkshake, but my chocolate one was too chocolatey. Service: The lady that served us was polite but our food wasn’t delivered to the table. Atmosphere: The table was greasy and dirty, and there was also chewing under the table.

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Immy Ramus . 2025-04-11

MORE AT Google

Fantastic food, just what I needed. Lovely service, thank you so much Grace!

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Ffion Thomas . 2025-04-04

MORE AT Google

Excellent customer service from Reuben & Curtis was very friendly

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LISA MULENGA . 2025-03-31

MORE AT Google

I have always been a big fan of Shake Shack, and my first was in Cardiff St David’s. The food was amazing (as always), staff was extremely friendly and attentive (especially to lovely Ambrieen). Highly recommend this one 💕

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Ha Phuong . 2025-03-28

MORE AT Google

Always used to order from Here but the well done option doesn’t seem to work anymore and sometimes you won’t even receive a refund from the app not worth it unless you’re going inside

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K . 2025-03-28

MORE AT Google

Food was pretty good, but it seemed to me a bit too pricey for this amount. I did ask for apricot and mint lemonade, but I received normal lemonade 😅 that tasted like watered lemon squash. The vanilla milkshake that my partner ordered was really good. I doubt i would eat there again, but if you are curious , go and try it yourself 🙂

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Izzy . 2025-03-26

MORE AT Google

Incredible food quality. A bit pricey but well worth the extra taste and freshness. All disabled access is fine except the self-service screens may be too high for some wheelchair users, in that case you can order at the counter directly. As far as a fast food burger place goes this is up there in my opinion I'm going to give it a solid 10 for taste and quality.

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David N . 2025-03-19

MORE AT Google

Por alguna razón pensé que esto era más de alta gama de lo que realmente es. Apenas es mejor que Mcdonalds. En primer lugar llegó mi comida y la recogí en el mostrador a los 5 segundos de ser llamado y ya estaba fría. Sospecho que había estado listo por un tiempo, pero no se llamó. Quería queso en las papas fritas y sin queso, había trozos negros extraños en mi bebida, que por lo demás era de buen sabor para ser justo, (algún tipo de cosa de albaricoque y menta). La hamburguesa es muy caro y se parece a la foto si hubiera pisado la hamburguesa primero. Dado el precio lo máximo que deberían estar cobrando es £ 6 no más cerca de 10. Además de asientos incómodos. Sinceramente, estoy decepcionado. No otra vez.

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matthow . 2025-03-17

MORE AT TripAdvisor

Served by Grace, excellent service my order was very quick despite it being busy. It was the best cold coffee drink I've had, very very tasty! It was quite pricey at £6 but a perfect treat!

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Naomi Broome . 2025-03-16

MORE AT Google

Good food!!! Good service with Hanim.

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Adriano Mota . 2025-03-07

MORE AT Google

Hanim was a fantastic waitress and I gave incredible service

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Joseph Hopkin . 2025-03-05

MORE AT Google

It was great. Good burgers 🍔 at exceptional prices for their quality. Fried potatoes different from all of them and some delicious sauces

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Marisa Espinilla Gallardo . 2025-03-05

MORE AT Google

Food is delicious. We had chicken burgers Served by Grace. Very friendly and amazing customer service.

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Muharrem Ipekli . 2025-03-03

MORE AT Google

ambieen provide me good service and food are delcilous.

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xinrui wang . 2025-02-28

MORE AT Google

Had a great time, with exceptional service from Gracelyn!

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I D-J . 2025-02-25

MORE AT Google

Ambreen is the best hospitality and beautiful ❤️

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Yazeed Asiri . 2025-02-24

MORE AT Google

ambreen's service is soo good and friendly and the food is also too good

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Moazama Shahzad Moazama . 2025-02-24

MORE AT Google

i love the food of shake shack and service of ambree was also really good

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Saira Shahzad . 2025-02-24

MORE AT Google

this is my first visit i really like the food and ambreen's service

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Naina Naina khan . 2025-02-24

MORE AT Google

Mostly empty, no queue, quiet kitchen. Took 12 minutes to prepare a milkshake. Staff can see you waiting, you can see piles of food waiting for other orders, but the inefficiency means that the connection between food prepared to order and the waiting customers simply doesn't happen well.

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Hayley Pells (AviaHayley) . 2025-02-23

MORE AT Google

Food was delicious. Staffs were friendly, especially Mrudu. Highly recommended, excellent customer service

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Nikil Nikil . 2025-02-22

MORE AT Google

Grace was really helpful and approachable.

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navpreet khaira . 2025-02-22

MORE AT Google

Food was lovely and filling, would come here again very fast service, grace was lovely and very accommodating

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Ashleigh Boswell . 2025-02-22

MORE AT Google

Happened to have lunch at Shake Shack but i have to admit i am completely amazed and taken away by the service provided by Mrudu

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Praveen Raj . 2025-02-22

MORE AT Google

Great food and Beau was very helpful

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Elin Davies . 2025-02-22

MORE AT Google

Ambreen was amazing and food was soo good

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Omar Farooq . 2025-02-16

MORE AT Google

Great food, excellent service from Ambreen!

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Neha Rehman . 2025-02-16

MORE AT Google

Really goood food, amazing service by Ambreen! Definitely coming back again

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Areej Fatima . 2025-02-16

MORE AT Google

Had a great experience at Shake Shack, thanks to Abreen! She provided exceptional service—friendly, attentive, and made sure everything was perfect. It’s always nice to be greeted with a warm smile and such great customer care. Definitely made my visit even better. Thank you, Abreen!

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Xin Yi Rebecca . 2025-02-16

MORE AT Google

Concrete and burgers are amazing. Ambreen gave great service

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Emily Bollington . 2025-02-15

MORE AT Google

Ambreen was very helpful and polite 🙂👍

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nadya siddique . 2025-02-15

MORE AT Google

Amazing service as usual, the staff are great. Hanim and ambrin, very welcoming and accommodating. Love it always.

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Maysoon Yakh . 2025-02-15

MORE AT Google

I love the food here and very friendly staff Ambreen

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Rakshitharachu Rakshitharachu . 2025-02-15

MORE AT Google

The food was delicious and so was their service here today. Gracelyn had a big smile on her face and served us well! 😍

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Mary James . 2025-02-14

MORE AT Google

Gracelyn was a really friendly server :)

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Simone Luis . 2025-02-14

MORE AT Google

Good food, very kind and attentive staff. Excellent customer service from staff member Ambreen. She ensured that the area was clean and tidy. Would visit again.

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Anne Thomas . 2025-02-12

MORE AT Google

the food is amazing and the service of ambreen was really good

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Ayesha Saddiqa . 2025-02-11

MORE AT Google

Food is very good Ambreen service is excellent

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Moiz jutt . 2025-02-11

MORE AT Google

Milkshakes are delicious and the atmosphere is open and cozy. Nice place to relax after shopping or to catch a quick break with a refreshing drink.

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Jodie King . 2025-02-11

MORE AT Google

Great service from Gracelyn. Lovely place to eat with fast service

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Martina Pritchard . 2025-02-10

MORE AT Google

I recently checked out shake shack and it was amazing . The place had a cool vibe and staff was super friendly and quick . Will surely recommend it to my others

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Amna Jutt . 2025-02-10

MORE AT Google

The chicken burgers here are amazing! Gracelyn was a very good server.

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Brooke Pothecary . 2025-02-10

MORE AT Google

The food was really lovely, it's very filling however. The burgers in particular were delicious and the shakes were yummy however the prices were so not worth it, to eat for two people it cost me £40 as they don't do meals so we had to order each item separately, they should do meals because it would cut the price down. Honestly don't think it was worth the money as we did not even finish our food, however if I came back here again I might just get a burger and shake.

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Ashley Miller . 2025-02-10

MORE AT Google

Good food as always. Great service from Ambreen

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m7md 3582 . 2025-02-10

MORE AT Google

ambreen serve me food its really good i really like the service 😊❤️

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Icyyy Fatima . 2025-02-09

MORE AT Google

Over their everything was perfect and one girl her name is Ambreen her way of serving and her politeness was superb I love that place .

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Savita Prjapati . 2025-02-08

MORE AT Google

I like the food and everything was good milkshakes are so yummy the best thing is staff Ambreen is so nice to the customers and her service is too good

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Kanza Nadeem . 2025-02-08

MORE AT Google

Food is too good and service of ambreen is soo good

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Ubaid Ub . 2025-02-08

MORE AT Google

This is my 3rd time visit because i love their food and the theres a girl by the name ambreen her customer service is too good

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Baber Tariq . 2025-02-08

MORE AT Google

whenever i came i served by ambreen she is very good always asks if we need anything and the food is jut wow

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Sana Younas . 2025-02-08

MORE AT Google

Ambreen serve me food its really good and her service outstanding :)

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M azhar Khan . 2025-02-08

MORE AT Google

Food is so good ambreen's service is superb

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Kiran Jutt . 2025-02-08

MORE AT Google

I went there with my friends and there's a girl with name ambrin she took our order she was very friendly she suggest us shack burger and its really good i will definitely come again

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Sara Ali . 2025-02-08

MORE AT Google

The food was delicious, fresh and flavorful. The service was impressive as the food. The staff were friendly, welcoming, and efficient. Special thanks to Ms. Gracelyn for nice and quality service.

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LesterJoseph . 2025-02-07

MORE AT Google

Nice quality but not overly generous portions. Overall, it's expensive for what it is, had a burger, fries and a coke £16 (£3.90 for a cup of cola 😬 roughly a can sized drink). Wouldn't rush back tbh

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Jason Mountfield . 2025-02-07

MORE AT Google

The food was very delicious. Gracelyn was very friendly and helped us order. 😁

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Yahan . 2025-02-07

MORE AT Google

Nice burger and brilliant service by ambreen

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محمد الزهراني . 2025-02-07

MORE AT Google

The service was amazing i got served by a server named ambreen she did her job perfectly

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Azan hussain . 2025-02-07

MORE AT Google

Ambrern is very friendly she is perfect good services I really like food and her service

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هنادي الجسار . 2025-02-07

MORE AT Google

I recently visited Shake Shack in Cardiff, and I have to say, the burger I had was absolutely delicious. A big shout-out to the staff, especially Gracelyn, who made my experience even better with her friendly and attentive service. If you're in Cardiff and craving a satisfying, high-quality burger, Shake Shack is definitely the place to go!

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Ralph Angelo Sarmiento . 2025-02-07

MORE AT Google

my favorite shake shack burger and had a quality service of Gracelyn

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Rommel Berdin . 2025-02-07

MORE AT Google

Very good food, excellent and very friendly service by Ambreen.

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Hamza Islam . 2025-02-07

MORE AT Google

Tasty food and convenient location. Overall, a nice experience and was provided a great service by Gracelyn.

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Sean Mac . 2025-02-07

MORE AT Google

Good food, great time with lovely company. 💪🏻🍔🤯 Great service, thanks Rueben.🎉🎉🎉💁🏼‍♀️🕺🏼 #livelaughlove #sicktime 👌🏻

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Kelly Foster . 2025-02-05

MORE AT Google

pretty good pretty swag. #reubenforpresident

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Morgan Scammell . 2025-02-05

MORE AT Google

Just been and it was lush the chips aren’t to dry or to oily really good I really recommend

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Gracie Jones . 2025-02-05

MORE AT Google

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