Shake Shack in Cardiff

It's not often that a burger makes a 5 star standard but the Shake Shack certainly makes food of the highest quality !! My only disappointment was the sticky toffee ice cream 🍦 .... sorry it was a fail 😔

Really lovely experience, Gracelyn was really sweet and was very friendly.

Gracelyn was such a warm welcome. Fantastic service at the Cardiff syore

Great experience at shake shack Cardiff lovely food fast service. Would like to give a special mention to grace who is always very warming and helpful during my visitors. Thankyou

"The food was absolutely delicious, with flavorful dishes that were cooked to perfection. Amber's service was outstanding, with friendly and attentive staff who made our experience truly memorable. The ambiance was cozy and inviting, making it a perfect place to unwind. Highly recommend!"

Food was amazing and Ambreen is a diva very good customer service

Grace was so nice and quick and I appreciate her always smile she is the best :)

Nice place, great food, and Ambreen was super friendly. A perfect dining experience!

Really impressed by both the food and the service. The restaurant was clean, the atmosphere was nice, and everything came out on time. Ambreen was so kind and helpful — she made us feel welcome from the moment we walked in. Highly recommended!

Gracelyn was very nice✨✨ thanks for the food!!!❤️❤️

Delicious meals and a cozy place. Ambreen took great care of us — thank you!

I One of the best dining experiences I’ve had! The food was fresh, flavorful, and served quickly. The restaurant was clean and had a relaxing vibe. Special thanks to Ambree, who took care of our table — she was polite, helpful, and made us feel very welcome. Her service truly made the experience even better. Highly recommend this place!

Delicious food, clean environment, and quick service. But what really made our visit special was ambreen. She went above and beyond to make sure we were happy with everything. Her warm attitude and attention to detail made a big difference. Highly recommended!

Burgers was delicious 😋staff mrudu is kind and humble ....excellent customer service💯

Best burgers in town, hands down. Even though the place was packed,mrudu took excellent care of us. Great food, even better service

The new pesto burguer and fries and delicious! Also a thank you to Grace for being friendly and professional

This was my first time visiting shake shack and I must say the burgers and shakes were extraordinary. I was served by Mrudu and I am very impressed with her service. I’d give 5 star for their atmosphere

Had an amazing experience at Shake Shack Cardiff! The food was fresh and full of flavor, and the service was exceptional. A special mention to Mrudu, who went above and beyond to make sure everything was perfect—her warm and attentive service really stood out. I’ll definitely be coming back and recommending this place to friends. Well done, team!

Burger was on point, and the staff especially Mrudu was fantastic.

Laid-back spot with seriously good burgers. Mine was cooked just right with a perfect char and tons of flavor. You can tell they care about quality. Shoutout to Mrudu. she was super chill and funny.

Milkshake and fries over there was good and mrudu’s customer service was excellent 👌

" Shack Burger, Milkshake(Strawberry) & Fries " is my new Fav. meal now. It's my first visit thou, but the taste, hygiene and specially the service is unmatched. I was served by Mrudu, pardon me if i spelled wrongly, she was friendly, and so dedicated to work. Thank you team for making it my exceptional experience.

Chicken shack burger was delicious and yummy😁 staff mrudu was very humble towards me

Burger was very good. There was a waitress Mrudu. Had a good talk with her. She was very helpful

The food was totally worth the price. A got the chicken burger suggested by Mreudu that was just amazing

Ambreen's service is outstanding and food is too delicious 😋

Good food and great service from ambreen 👍

Ambreen is so kind and service is so good highly good staff I appreciate 👍

The food was great, and their behavior was also very good, especially Ambreen's

Ambreen’s service is really outstanding and the food was really good in taste than our expectations🤤 Thank you..

Food was amazing ,“Absolutely loved the food – 5/5! and ambren was too kind😊

Amazing burgers! I wish there was one of these in Bristol

Dined in earlier, bit pricey but well the worth. I really like the shackmeister. Excellent service by your lovely staff name Grace. Will definitely come back.

Really tasty fresh burgers, lovely staff too, thank you Grace for your amazing hospitality!

Food: I got cheeseburger which was good, but the chicken bites were soggy and greasy. My Dad got a double shack burger which he enjoyed, but he also thought our chicken bites were soggy and greasy. He enjoyed his strawberry milkshake, but my chocolate one was too chocolatey. Service: The lady that served us was polite but our food wasn’t delivered to the table. Atmosphere: The table was greasy and dirty, and there was also chewing under the table.

Fantastic food, just what I needed. Lovely service, thank you so much Grace!

Excellent customer service from Reuben & Curtis was very friendly

I have always been a big fan of Shake Shack, and my first was in Cardiff St David’s. The food was amazing (as always), staff was extremely friendly and attentive (especially to lovely Ambrieen). Highly recommend this one 💕

Always used to order from Here but the well done option doesn’t seem to work anymore and sometimes you won’t even receive a refund from the app not worth it unless you’re going inside

Food was pretty good, but it seemed to me a bit too pricey for this amount. I did ask for apricot and mint lemonade, but I received normal lemonade 😅 that tasted like watered lemon squash. The vanilla milkshake that my partner ordered was really good. I doubt i would eat there again, but if you are curious , go and try it yourself 🙂

Incredible food quality. A bit pricey but well worth the extra taste and freshness. All disabled access is fine except the self-service screens may be too high for some wheelchair users, in that case you can order at the counter directly. As far as a fast food burger place goes this is up there in my opinion I'm going to give it a solid 10 for taste and quality.

Por alguna razón pensé que esto era más de alta gama de lo que realmente es. Apenas es mejor que Mcdonalds. En primer lugar llegó mi comida y la recogí en el mostrador a los 5 segundos de ser llamado y ya estaba fría. Sospecho que había estado listo por un tiempo, pero no se llamó. Quería queso en las papas fritas y sin queso, había trozos negros extraños en mi bebida, que por lo demás era de buen sabor para ser justo, (algún tipo de cosa de albaricoque y menta). La hamburguesa es muy caro y se parece a la foto si hubiera pisado la hamburguesa primero. Dado el precio lo máximo que deberían estar cobrando es £ 6 no más cerca de 10. Además de asientos incómodos. Sinceramente, estoy decepcionado. No otra vez.

Served by Grace, excellent service my order was very quick despite it being busy. It was the best cold coffee drink I've had, very very tasty! It was quite pricey at £6 but a perfect treat!

Good food!!! Good service with Hanim.

Hanim was a fantastic waitress and I gave incredible service

It was great. Good burgers 🍔 at exceptional prices for their quality. Fried potatoes different from all of them and some delicious sauces

Food is delicious. We had chicken burgers Served by Grace. Very friendly and amazing customer service.

ambieen provide me good service and food are delcilous.

Had a great time, with exceptional service from Gracelyn!

Ambreen is the best hospitality and beautiful ❤️

ambreen's service is soo good and friendly and the food is also too good

i love the food of shake shack and service of ambree was also really good

this is my first visit i really like the food and ambreen's service

Mostly empty, no queue, quiet kitchen. Took 12 minutes to prepare a milkshake. Staff can see you waiting, you can see piles of food waiting for other orders, but the inefficiency means that the connection between food prepared to order and the waiting customers simply doesn't happen well.

Food was delicious. Staffs were friendly, especially Mrudu. Highly recommended, excellent customer service

Grace was really helpful and approachable.

Food was lovely and filling, would come here again very fast service, grace was lovely and very accommodating

Happened to have lunch at Shake Shack but i have to admit i am completely amazed and taken away by the service provided by Mrudu

Great food and Beau was very helpful

Ambreen was amazing and food was soo good

Great food, excellent service from Ambreen!

Really goood food, amazing service by Ambreen! Definitely coming back again

Had a great experience at Shake Shack, thanks to Abreen! She provided exceptional service—friendly, attentive, and made sure everything was perfect. It’s always nice to be greeted with a warm smile and such great customer care. Definitely made my visit even better. Thank you, Abreen!

Concrete and burgers are amazing. Ambreen gave great service

Ambreen was very helpful and polite 🙂👍

Amazing service as usual, the staff are great. Hanim and ambrin, very welcoming and accommodating. Love it always.

I love the food here and very friendly staff Ambreen

The food was delicious and so was their service here today. Gracelyn had a big smile on her face and served us well! 😍

Gracelyn was a really friendly server :)

Good food, very kind and attentive staff. Excellent customer service from staff member Ambreen. She ensured that the area was clean and tidy. Would visit again.

the food is amazing and the service of ambreen was really good

Food is very good Ambreen service is excellent

Milkshakes are delicious and the atmosphere is open and cozy. Nice place to relax after shopping or to catch a quick break with a refreshing drink.

Great service from Gracelyn. Lovely place to eat with fast service

I recently checked out shake shack and it was amazing . The place had a cool vibe and staff was super friendly and quick . Will surely recommend it to my others

The chicken burgers here are amazing! Gracelyn was a very good server.

The food was really lovely, it's very filling however. The burgers in particular were delicious and the shakes were yummy however the prices were so not worth it, to eat for two people it cost me £40 as they don't do meals so we had to order each item separately, they should do meals because it would cut the price down. Honestly don't think it was worth the money as we did not even finish our food, however if I came back here again I might just get a burger and shake.

Good food as always. Great service from Ambreen

ambreen serve me food its really good i really like the service 😊❤️

Over their everything was perfect and one girl her name is Ambreen her way of serving and her politeness was superb I love that place .

I like the food and everything was good milkshakes are so yummy the best thing is staff Ambreen is so nice to the customers and her service is too good

Food is too good and service of ambreen is soo good

This is my 3rd time visit because i love their food and the theres a girl by the name ambreen her customer service is too good

whenever i came i served by ambreen she is very good always asks if we need anything and the food is jut wow

Ambreen serve me food its really good and her service outstanding :)

Food is so good ambreen's service is superb

I went there with my friends and there's a girl with name ambrin she took our order she was very friendly she suggest us shack burger and its really good i will definitely come again

The food was delicious, fresh and flavorful. The service was impressive as the food. The staff were friendly, welcoming, and efficient. Special thanks to Ms. Gracelyn for nice and quality service.

Nice quality but not overly generous portions. Overall, it's expensive for what it is, had a burger, fries and a coke £16 (£3.90 for a cup of cola 😬 roughly a can sized drink). Wouldn't rush back tbh

The food was very delicious. Gracelyn was very friendly and helped us order. 😁

Nice burger and brilliant service by ambreen

The service was amazing i got served by a server named ambreen she did her job perfectly

Ambrern is very friendly she is perfect good services I really like food and her service

I recently visited Shake Shack in Cardiff, and I have to say, the burger I had was absolutely delicious. A big shout-out to the staff, especially Gracelyn, who made my experience even better with her friendly and attentive service. If you're in Cardiff and craving a satisfying, high-quality burger, Shake Shack is definitely the place to go!

my favorite shake shack burger and had a quality service of Gracelyn

Very good food, excellent and very friendly service by Ambreen.

Tasty food and convenient location. Overall, a nice experience and was provided a great service by Gracelyn.

Good food, great time with lovely company. 💪🏻🍔🤯 Great service, thanks Rueben.🎉🎉🎉💁🏼‍♀️🕺🏼 #livelaughlove #sicktime 👌🏻

pretty good pretty swag. #reubenforpresident

Just been and it was lush the chips aren’t to dry or to oily really good I really recommend