KFC in Cardiff

my order was delivered somewhere else

i ordered mash potatoes came literally empty hardly anything in there !!!

Thank u G for best service. Good time I had in kfc with good meal deal

10 pc variety was wonderful meal. Thank u for fast service. Thanx G

order 1 variety bucket on the app which say it comes with a 1.5 liter bottle which I didn't have with my order this is the second time now if the drink doesn't come with it please could you update your app has this is not right

Good place for having meals and nice place to having fun with friends G

Wonderful place to having dinner. Zinger n hot wings I love it. Thank u G

There is good service for the customer

Good food n place lovely staff thanx G

Food was cold, no serviettes or hand wipes

Good food n place thank u G for lovely experience

Wonderful meal deal. Amazing place neat n clean. Thank u G

It was such a great time to have dinner lovely amazing place good service thank u G

Amazing food n place . Thanx G

Good place to have meal with friends clean n serene place. Thank G for service

Food tasted like it had been sat in the bag all day. I would give 0 stars if I could. Missing items too and cold.

I have requested to deliver by 17:55 so we can break our fast with hot food, but they delivered at 17:40, this is no sense of doing scheduled delivery.

Good service and quality of food.G

Good service and quality food.G

my meal was not good, chicken was dry and burned and small pieces

We ordered food through just eat, when it arrived the chicken was small pieces dry and burnt plus missing bag of chips

Excellent staff, always fast in collecting order G

thank for lovely amazing experience with food n meal thanx G

Gulshans customer service was great .thank u G

Sent white chocolate cookies instead of milk 😭😭 everything else amazing

Unfortunately my chicken was somewhat cold and the drink I received was warm. Slightly disappointing but the delivery time was decent.

Amazing service!! Very happy with the good!! G

KFC queen street is too good. staff speed n food is amazing. thank u gulshan for service. amazing smile keep it up dear

Good service n place thank u G

It is good place to have dinner with friends. Thank u for best food n services. G

quality was poor and quantity as well

missing items, wrong items and the rest was cold

Lovely staffs and a great place with delicious food.....G

Lovely experience having food n neat clean place staff is so lovely

very good place to have quality food!

Very Good place and polite staff!

Lovely amazing food n place thank u for service

Great staff , good service too .

Quickest delivery I’ve received so far and nice chicken.

Spended place innit. Great food and everything fr fr

Food was delivered 35 mins later than the original stated time

Goos zinger deal and place n staff ia so kind who help em to place an order

I ordered 2x Texas BBQ burgers. I ordered a kids hamburger meal . The burgers were Cold . The burgers were not cooked. My Family got food poisoning. Avoid this KFC

Mash portion was a little small

Never given kfc a 5 star review as never visited one that deserves it. But this one was great, very clean, amazing service and very friendly staff. The meal was very hot, but regular fries smaller than expected. Plenty of seating. Lots of kiosks to order at. Pleased. Used an offer from the app. Highchairs available. Wheelchair lift to first floor.

Amazing service n kfc is best

Nice food , quick service don't expect much as for atmosphere but could be cleaner upstairs

Amazing experience having good meal n clean place Staff so soo nice n speed is like a rocket thank u so much for zinger zinger deal

good place for eat n food i like the taste staff is so kind

Soooo tasty hot wings n speed is sooo good overall good service

nice food thank u staff for deal n service

I love the place m food n taste of the zinger

Inloce the way the do service n food is soo amzing

Good meal n food . I love place n staff is so nice

Prolly r so nice n very very good I love food n services

Good staff n service food is amazing

It took forever for the food to arrive. Food was cold by the time it arrived

Driver arrived to wrong building and wouldn’t meet at designated address causing food to go cold as he had multiple orders for neighbouring buildings.

Although the time changes, first time was 4.10, then 4.15, 4.25, 4.20, jumped to 4.40. When it arrived at 4.38 it was cold and we had to heat it up in the microwave.

The service was brilliant and food was tasty. Really happy about the customer service and supportive staff. Keep serving good food. Will come again with friends. Cheers

They constantly messes up our take out order, always forget to check while in the restaurant, but when come home there's always something is missing. Yesterday I ordered zinger zinger deal, two burgers and two chicken wings and a drink, and you can upgrade the deal by adding to fries for 2.99. So I upgrade the both deals. When I came home there was no fries,at all the only fries we had was in the two snack box I got. I called kfc and them know what had happened, he wanted me to go back l was like I'm home now kids are hungry I'm not coming back. He said he would give me the fries when ever I go back ,I said no I just want refund! He gave me a reference number,went in following g day,this team leader named Carl was so useless .didn't want to give me a refund ,calling me a liar literally! He couldn't understand how all the fries would be missing! He needs to have a word with his kitchen staff. I said2 fries was missing actually 4 was missing from the order! I upgraded for 2 fries for each deal for 2.99, then after his pathetic ways to resolve this matter, he only gives me back like £4.38 or something when I'm owed 5.98! The situation was so pathetic. They continously make mistake, other time I asked for a flaming wrap ,i got a bbq wrap and again I went half way past the shop and already took a bite,I didn't bother going back ! I should have! And another time, we was all lining up by the kiosk to order our food, the guy that was on the till told the girl in front of me he was coming back, and he didn't, they can see the line was getting bigger and bigger and they don't look our way or tell us the kiosk is closed or not taking orders there. I approached a staff and she was so rude tell in the note says the kiosk is closed. She had no answer to give when I said u have eyes and a mouth,you can see the que is getting longer why couldn't you tell us that. They act as they are so flipping busy but they are not they are so lazy and don't do their job probably! Also while I was there waiting for my food some other customer came up to the till with his burger to show them that something was in side. Hair or something . So they had to replaced it. Pure carelessness in the kfc queens street kitchen! The supervisors to supervise then.and see that they are doing their job properly!

food was great, delivery was quick and the delivery driver was a true gentleman

¿Quién puede resistirse al sabor irresistible del pollo? El servicio es rápido, y el personal es siempre amable, por lo que es una opción superior para una comida satisfactoria. Sin duda vale la pena la visita!

The food was terrible. The things should be hot is not hot, the things should be cold is not cold. 29 Dec around 9 something at night ordered a burger meal box with 1pc chicken, the burger was totally not hot and the Pepsi drink( with some weird taste)was not cold either. There are multiple drinks prepared and left on the counter to “ease” their job. I was served by one foreigner man with beard. Very unsatisfied with the product served, no quality at all

never received food! went to hotel reception, no food! but eays delivered on the app! not happy

The problem is burger is cold i don’t know what happened with them.

had to whistel for the just eat guy, as he had no cluee where i lived, food turned was freezing cold... and package was damaged..

no delivery was made and you refuse to refund money its digusting i have now sent this information to the food ombudsman who will be investigating

it took more than 1 hour to deliver

I placed the order using uber eats a 10 piece wicked variety bucket. Soon after my order I call the restaurant and gave specific instructions that I don’t want too many wings and drumsticks and the staff confirmed that they will mix all pieces so you won’t have too many wings and drumsticks. When I received the delivery, I had 4 drumsticks and 3 wings out of 10 pieces of chicken, didn’t add any ketchup or mayonnaise. I called the restaurant and the staff responded “I suppose to give you 10 pieces and I gave you 10 pieces and if you want to complain, you can go ahead” and hung up the phone. This was the response I received from the member of staff. For anyone who has options, please avoid Queen street brunch if you don’t want poor customer service.

I ordered chicken meal . Wow I had the worst chicken in my life the oil was dripping from the chicken and was so dirty and this not the first time always like this . I have to pint I lost my money again in kfc never again I will send email to the Head office to complain.

Great service 5🌟fast rider very polite super hot food

the driver dropped the food on the floor and couldn't find my address nor wouldn't communicate. I want a full refund it was absolutely terrible services

had items missing - gravy and 2 pieces of chicken the food quality was really poor tiny pieces more like wings than breast/thigh

Have occasionally found hair in the food. But the staff is very friendly and welcoming, some of the best service I've received

Always great, tasty and lots of space to hang around

ordered wings and a bottle of pepsi. wings hot and no issues with food, they forgot my pepsi which considering it's 1 of 2 items I'm missing 50% of my order, for some reason it also says CCTV checked on my receipt. which I don't really understand.

all good food hot for a change also eas very nice

Delivery was on time but food wasn't warm.

I ordered at 12 o'clock and the food arrived at half past 1 almost quarter to 2 I had to phone up the KFC restaurant to complain which then prompted them to fast track my order as I had been waiting for so long and when the food came it was just warm.

The chicken was okay but the chicken wings looked like it had been cooked a long time ago which made it taste very dry . I'm not that far away from them only about 5-10 minutes. I would upload a picture to tell you how horrible it looks and is but unfortunately they don't have a option to do that.

Food was cold and the original chicken was hard

The delivery rider was very good and quick.

Lovely KFC shame about the atmosphere with drunk people giving the staff hard time throwing chicken at them AM

missing things in my order and food was burnt ..... not happy.

Extremely horrible oily soggy chicken. So bad that had to bin it

Food was cold and the gravy was watery.

disappointed - because they were an hour away from closing and didn’t want to start cooking more they told me I can only buy the left over chicken pieces and nothing else off the menu

Food took well over an hour, despite an estimated 20 minutes. Food turned up cold and I was missing u dip from my order.

It was all done well. The chicken bites were a bit dry, but all in all good job

Taking 20+ minutes to cook 10 mini fillets isn't fast food, most restaurants are faster then this.

chicken not crispy at all and not very hot

Busy but order ready quicker than expected.

where is my order not recieved but shows delivered

🐔served burning hot 🔥&🍟 recooked!Disappointing experience;-not a patch on McDonald's or Burger 🍔 King im afraid to say

Really small portions for the price and the food was cold not happy.

😂😂 I ordered a bucket meal for one with the two REGULAR size pieces ( as stated on the menu ), two wings and two strips. When the order came there was a tiny piece of chicken supposedly being one of the regular pieces. I took it back to the counter and asked the girl if she could change it as it was tiny. She said, and I quote " It's a small wing piece". And I said "Exactly, I didn't order a small wing piece of chicken, I ordered the bucket with the two regular sized pieces". She couldn't answer but did change my piece of chicken.... Honestly, KFC is getting worse. We only went here because Jollibees had technical issues and was closed. KFC has gone down the pan in the last 5 years.

Horrible lugar, fue en familia de 4 , (2 niños pequeños) Era personal sucio y grosero y se sentía inseguro, no podía esperar para salir de ese lugar. EVITA A TODA COSTA. ¡QUÉ ASCO!

The quality of the fried chicken was poor. Excess grease meant a loss of crispness, and it was certainly not freshly cooked.

This is a very nice place. The chickens served here are of great taste with nice fried chips and any choice of drinks. Nice ambience for children and adults. Also, it's great for families.