Fam's Food in St Edmundsbury

Really nice large coffee latté. Bacon baguette. Good prices. Friendly waitress. Bright and clean. I don't live in haverhill but if I did I'd go there regularly. I recommend them. It's in the old site of the wimpy I think. Go there. Eat burgers.

We arrived as a family of 7. (4 adults and 3 children ). We were warmly welcomed and seated and looked forward to a nice family meal. However when we asked about gluten free options the response from staff was very hazy and gave no comfort to the 2 family members with intolerance to gluten. Not sure where a menu may be offering the gluten free options. Then an iPad was produced but not sure it would work as wasn’t often 🤷‍♀️. We asked lots of important questions of what would be safe for gluten intolerant people and how things were cooked. What fryers were used for what. Answers were so vague and could have resulted in a very serious outcome if we hadn’t been so adamant of wanting to know how things were cooked. We finally agreed on gammon with jacket potatoes. These then arrived as gammon with chips (which were not safe)! Sent this meal back to the kitchen and the comment was “they didn’t see my note about intolerance”. How can a restaurant kitchen operate on such flimsy communication 🤬. Meals came back with a jacket potato in place of the chips. However this had simply been the same meal now with a potato as there was a chip stuck underneath one of the gammon steaks! Again cross contamination was likely and in a severe allergy this could be very serious. Although the staff were very apologetic this is a very worrying situation and I would highly recommend that anyone with severe allergies should avoid eating at this restaurant.

delivery driver was rubbish. a bag was already opened with items missing

Waiting for absolutely ages for our food, filthy restaurant, our food order was wrong and the staff looked like they couldn't care less. They definitely weren't in a rush to get the orders out.