Esquires Coffee in Crawley

The service was awful, ladies couldn't get the lunch and hot drinks order right, after paying at the counter and sitting down, I was approached by staff as they hadnt put the right dribks orders in so i was told i had to go back and queue again as they messed up the lunch order, we then i ate mine my husband s didnt arrive till i had eaten mine the BLT bagel was really nice except the lettuce was all brown, wilting and had its day! No apologise and the 3 staff were not apologetic, freindly or welcoming. We won't be back!

Third visit today! Delicious breakfast with quality ingredients all freshly cooked. By far the best breakfast in town. Staff very helpful and good location. Highly recommended!

Mudaser is one of the most caring working he ensured i felt at home as i was served. Trust me with employees like him the eating space is welcoming

Muddasser is an outstanding employee who ensured I felt at home while having my breakfast, he is the perfect example of good hospitality. With him business is safe

Sunday morning stroll with the family and dog. Ordered hot drinks, toasties and cakes. Dog friendly and quick service. Will definitely come back

Visited for lunch and I mentioned that I had coeliac disease (gluten allergy). I chose a sandwich which I was told could be made with gluten-free bread. When the sandwich arrived, it came with crisps and a small salad with salad dressing which I wasn't aware of (it didn't say on the menu). So, I asked if the rest of the food on the plate was gluten-free. The staff weren't sure and I was surprised after stating I had an allergy that they wouldn't have checked before serving the food. Instead of being helpful I was told I should have known that's what came with the food and was asked by one of the staff that the crisps are vegan "is that ok?". The salad dressing (when they looked it up) wasn't gluten-free and so serving this had cross-contaminated the rest of the food on the plate. They weren't apologetic or phased by the fact they served a person with an allergy something which they couldn't eat. Following this experience, I won't be visiting this coffee shop again as I don't trust what I'm being served is safe for me to eat. Overall, I think the staff need to be fully trained to understand the different allergies - gluten, nut, dairy etc and what is in the food they provide so they can safely serve any paying customers. The food does look good, portions appear value for money and the venue looks nice but they need to work on customer service and most importantly be mindful of allergies. Anyone who eats here with an allergy, make sure to ask questions about everything you're served.

Ordered two carrot and coriander soups with white bloomer. 20 minutes later it turned up after asking twice how much longer to wait. One soup too hot the other luke warm. No white bloomer just a slice of white toast cut up into soldiers. Waste of money and time.

The staff is very nice and the coffees are amazing... The place has a very cozy and relaxing atmosphere. Definitely recommend

In what world does it take 18 minutes to serve a queue of 5 people, with 6 behind the bar, and charge £4.45 for a laege oat latte?

So a few weeks have passed since my first visit which was very disappointing but this time a totally different experience. It’s like a different establishment, great coffee, more organised, sandwiches now well separated and wrapped to protect them from cross contamination, cakes all separated well. Really pleased it’s found its feet and I hope it continues to grow and do well