Emporium Coffee Shop in Shropshire

Unfortunately we were very disappointed with our stay. First we headed to the spa my husband went in mens changing rooms and found a group of teenage girls in there so he had to go and get changed in the disabled toilet instead. On to the pool it was freezing cold! The temperature definitely wasn’t right at all we did use the sauna and the jacuzzi they were fine. We then went on to the restaurant for an evening meal while the decor is nice the service left alot to be desired. We booked a table i had to ask a member of staff to be seated after waiting quite a while her response was sit anywhere you like. I then had to go and ask again for a menu as we were not given one, and asked again to order. We ordered the pizza and a couple of sides and were absolutely horrified with what we received. The pizza was that salty we could not eat it the fries were barely warm and the onion rings we very over done, we did ask about the pizza and she just said its because of the ham on it. Unfortunately the prices were very expensive for what the food is and based on our meal not worth the money. Our room was comfortable but with an over complicated coffee machine, the shower was also very tired the tiles need replacing. Our breakfast was ok buffet style plenty of choice but again barely warm, we were very disappointed with our overall stay.

Staff charming nothing is to much trouble

Extremely dissapointed service poor food luke warm. Complaint not taken seriously service non existing. If the waiter had bothered to ask I would have told them food was luke warm, presentation poor. Extremely salty.

Poor staff coping admirably, cream tea sounded goof. Crockery very badly chipped, teapot spout, cup, teapot, this always makes u hope china bits aren't inside! Little organisation, long queue, one till, no instruction for a first time visitor, not even written on the menu. And the dreaded give customers as little milk as possible in a very leaky minute jug. I don't often write a bad review but this was not good. Management seemed missing.

A very old English style cafe/ dining spot. Me and my mother highly regard the genuineness and traditional expertise of the food and impression given by the place. We spoke to both the chef and waiter of whom gave a friendly and professional manners. We had a talk about how tasty the homemade chips were. I will be going back there again. That is a definite. Thank you for awesome food and a quiet and homely experience.