EL&N London in Kensington and Chelsea

Very bad service. Even though it was not very busy I was kept waiting to be served, and when I was finally served, they were very slow to wrap my order. I paid £26 for 3 small pieces of cake only to find 2 pieces when I got home. One salesgirl took the payment whilst another got the order ready. How is it possible to get such a simple order wrong and why does it take 2 people to see to one customer? Tried calling but went straight through to answerphone all evening. Couldn’t go back the same night to claim my third piece and hope they don’t give me any issues when I go back tomorrow as I chose not to take the receipt. I’m prepared to pay extortionate prices for a nice piece of cake - but in Heaven’s name give me what I paid for. Appalling.

Tappa obbligatoria. Posto davvero aesthetic e personale gentilissimo, amiamo Piero🫶🏻. I frappè e le torte erano deliziosi, torneremo.

Afternoon tea was great. We were taken down stairs to a great booth surrounded by picturesque decor. The food and coffee were great. It was a little shame that my partner couldn't have a lot because she's gluten free (we had that in our booking, which we made well in advance) The price is excellent as well. Afternoon tea for 2, including the service charge was around £50.00

Ms Locardia gave us a 10/10 service. We were first time customers and she made our first time experience very memorable with her charming personality.

Awful service mediocre food and drinks it’s just aesthetically appealing. Very over priced and not worth it for the quality of food and lack of service

Locarda was friendly and very welcoming,I really enjoyed my visit at El and N restaurant at mall of Africa,will definitely visit again

terrible service, I never thought I would write a negative review but I was very disappointed. we arrived and were seated, we spent 10 minutes thinking we had to order at the bar but apparently it's table service, it's true that the food and drink was served quickly but the quality was very disappointing. after I received the food, I didn't see the staff again, they weren't asked if we wanted anything else, if everything was okay (salt, pepper, sauces). in the hour we spent there after our food was served, the staff did not appear at all. I had to go and ask for the bill . the table was cleaned when I paid the bill. very disappointed, the coffee shop is nice except for the unprofessional staff (I want to mention that it was not crowded at all) and the quality of the food was very poor , I’m pretty sure it’s just for photo. The manager need to make some serious changes. Start with the personal.

To be honest I just came here for the interior design and the pink theme. It really is instafrienly if you’re doing any content. Staff and coffee/cake wasn’t anything special, barely remember it in fact. I guess this place doesn’t look for return customers as they can survive on tourists and influencers.

Great place and stuff, prices are very good for all we ate, will definitely come back soon Many thanks for the great stuff.

If I could I would give this cafe 0 stars. There are serious reasons why which I will delve into within this review. I had visited this cafe expecting a decent standard of bakery selection. I had ordered 1 Oreo cube croissant. The croissant’s initial look was good but when I took my first bite I was struck with not only bitter disappointment but pain to my taste buds. The inside Oreo paste was expired and left a tangy flavour in my mouth. Paying £8 and receiving expired bakery does not suit my idea of visiting a well renowned cafe. If you don’t have money that you would like to burn in such a miserable way. Please, please don’t go to this disgrace of a cafe. Thank you.

Parfait rapide et exquis les repas sont vraiment très bon surtout l’avocado toast il est incroyable et les boissons sont très bonnes et le service est rapide Merci à Kahina

Very disappointed. Coffee was poor and cold. Manager showed no interest in putting right and was rude. I shall not go back.

This little cafe is perfect if you want to find a good dessert in London! The tarts are so sweet and everything they have to offer is simply beautiful. The setting alone is gorgeous. Everything is so cute and very pink. A very instagrammable restaurant. Not only was the food fantastic, but the staff was so nice. They did everything they could to make sure we were satisfied customers. I'd say I was an extremely satisfied customer!

Worst service ever! Ask as to pay after bring food. We asked him at 5pm are you closing he told us yes at 11pm. I was eating and he told me I need to clean your table. Horrible avid this place

Ouf server is muhibur.he really such a amazing guy he really look after us.he doing very good service.food was really too tasty

Today make order in "El&N" at Dorchester Hotel,and 15minutes wait for my order(delay)Please fix this problem in your workers

posto orrendo...qualità cibo pessima...abbiamo ordinato una cioccolata che era fatta con le bustine...fi to latte e finto cacao a 9 pound e una fetta di torta millefoglie stravecchia e immangiabile...arrivata dopo quasi un'ora dalla finta cioccolata...in ultimo i bagni...dire sporchi è poco....nemmeno le stazioni ferroviarie di venti anni fa erano così luride

They are extremely expensive for nothing. I have taken coffee there before and hto chocolate as there are not many coffee shops around,..but they have Increased the price to £6 for a hot chocolate. Just because its located near hotels..I don't think they should be so over priced.

The spot is beautiful for brunch but the chicken burger I ordered was not fresh and was off. The lady who was serving us was a bit stressed and impatient.

Allein beim Vorbeigehen, kann man dieses Schaufenster nicht übersehen. Was da an Köstlichkeiten angeboten wird, ist eine Wucht. Am liebsten würde man vermutlich von jedem eines probieren und am Schluss gäbe es für ein nächstes Mal wiederum mehrere Favoriten. Einfach hineingehen und sich verwöhnen lassen und es geniessen.

Nice ambiance. Good service. Thanks to @ sherly. Highly recommended. I will come again next time with more friends.

Local llamativo. El café rico. El personal se olvidó de traerme el pastel y a los 15 minutos tuve que...

The service was great and the people were very nice! Amazing food with great quality and the setup is very aesthetic.

When we saw the amounts of people sitting and waiting to be seated in this cafe, we thought that we would wait because this definitely is a kind of treat for us. Well it wasn’t. Disappointingly “flat” menu we had to settle for a Cesar...

Booked afternoon tea for 4 at the Lowndes branch and was so disappointed. The service was non existent and the place was not clean . I had to ask so many times for drinks , cutlery and even a menu when we were told it...

Disgusting experience Ive been waiting for 45min for someone to take my order, the place was almost empty, they tables was not clean. I asked the bartender if I can order she said I need to wait, after I asked an another worker he said...

It was pouring heavy with rain and we were in Belgravia and needed somewhere to go and found EL&N, and I had a voucher so I’d thought I’d use it there. Nobody else was downstairs, so we managed to get the flower booth, and it...

Thank you Donna for being a lovely member of staff and helping me out at St Pancras! What a lovely experience xx

verry good cakes and drinks i recommendo it to anyone good atmosphere is very good service food thanks

Awful prices. They take cheap bottles and sell it for over double. Atleast have the decency to pour out of the bottle so that we dont see that youre stealing money from us. Awful and MY FRIENDS AND ME WILL NOT BE COMING BACK This...

I am a Fan of El&N, I visited the harrods branch, but I didn’t want to miss the afternoon tea at the Lowndes street branch. The team is lovely, very helpful. Will definitely visit all the branches slowly slowly.

I went a week ago with my family and i appreciated the service and the brunch menu. Bit expensive but nice. I and my husband will literally come back.

Very bad service, very long time until the food arrived (we were 6) and one didnt get it by the time we all finished. The food was average, not more. Expensive compared to the small portions on the plates. This place is not more than...

I haven’t come across such appalling service in a long time. Don’t bother visiting, not worth the time or money.

Loved the place and the staff was really attentive with the entire service. The hostess Kahina was lovely and I was able to be seated swiftly. Definitely recommend a stop by that place :)

it was the worst shakshooka i had ever, it was like a sause , full of tomato paste, this is definitly not shakshhoka

My friend was hyping over this place because it looked so pretty on Instagram and after having a look myself I also thought the food must be good. However, after ordering our fairytale afternoon tea that costs 70 pounds for two you expect more than...

I have been for my first time at EL&N, following the hype of a great experience to try We paid £78 for a Brunch (afternoon tea) that to be honest is not worth that price Couple of little sandwiches each To many cake mignon -...

The Xmas Festive tea is not worth the £ for two. Tiny sandwiches, tiny mince pies and generally a very small quantity food for £69.95 for two people. We ordered two afternoon teas (advertised as enough for 4) it wasn't enough food for four 13...

I had been trying to book a private event at el&n Lowndes street for several months, emailing all of the email addresses on their website, and after finally getting put through to the Lowndes street branch staff themselves, I was hopeful. That hope died when...

The lovely young lady waitress was very efficient and very smiley. I think it was because of her that we ordered two pieces of chocolate cake which were superb! The crockery is beautiful and unique. The general ambience of the place was lovely and very...

Go to pret instead. Overpriced luke warm hot chocolate. One drink arrived 10 minutes after the rest and they said no to giving us tap water! Please avoid

Absolutely beautiful cafe. We did not like our drinks at first and Gabrielle changed them for us free of charge . Thank you so much for lovely experience and delicious cake and drinks . We will definitely be back :)

To whom it concerns, the employees in this branch is careless, I have ordered food to go on 08/14/22,at 4 pm they sai it will take 15 minutes to be ready , I waited 25 minutes at least, when i was to to the employee...

I have wanted to go here for a while, but wow I was so disappointed when I went today! As we walked in we were met with a dirty table with a McDonald’s cup on, numerous members of staff around and none greeted us. I...

My friends and I were really excited to visit EL&N. Unfortunately the service was horrendous. When served our drinks, cutlery and food none of the waiters spoke a word to us. They didn’t even serve us our drinks to the individuals who ordered them. They...

Looks nice and enticing, however the quality of good is the lowest quality. We ordered a pistachio/ chocolate croissant, which was old and heavy and a moccha which had not seen much coffee. We ate served without napkins and cutlery At the price that are...

We went here for desserts. The internal design of the shop is amazing to say the least. Never seen a shop in London so beautiful decorated in pink. The desserts are very tasty...this is so true of the pistachio cake. But the best of all...

Five people ordered 3 hot chocolates with hazelnut shot and 2 hot chocolates with cherry shot, and two pieces of cake. Not busy and we opted to sit downstairs due to cold weather outside. First delivery was of 3 hot chocolates. Next delivery some minutes...

We enjoyed tea and a fabulous desert! The ambiance was awesome and the staff was super friendly. Over all 5+ rating. You will not be disappointed with the food here. Stay out of the back room! It’s way to bright but the front is cozy!

I enjoyed a gorgeous Turkish delight hot chocolate beautifully presented and included two delicious pieces of Turkish delight, on a Wednesday afternoon. Perfect drink stop after shopping in harrods. The decor is pretty, pink and instagrammable - just as expected. It was around £7 in...

Pour se réveiller après un vol ou rester vigilant pour ne pas sombrer, on apprécie le café proposé ici.

Waiters are very slow. There is no communication, no organisation. You wait at the front till to be told another ten mins to be seated after waiting 15mins. Staff crowded around till area nobody is serving Not a good experience Food was 10/10 - maybe...

The best place to go with friends, family or your partner for desserts 🍨 everything is so tasty and amazing. The people who work there are kind and really good at what they doing

Small space Not full menu So kind staff Too bad bathroom ( problem with the door ) Fresh food ( almond croissant ) Good black coffeenot burned

I’ve read so many reviews before coming here so obviously I was a bit worried. We went to El & N in Selfridges, London l. Opened at 11am and there was already a huge queue so thank God we’ve been one of the first people...

Had no gluten free food options apart from a smoothie bowl and no gluten free drinks except coffee, the service was so slow and rubbish. The food was nice when it eventually came but when the drinks came they were cold as they had probably...

so peed off by this place. payed £5 for a frappe which wasn’t even that good, then went to pay and i was charged 10 crudding pounds. we were then told we each had to pay an extra £5 for service when we were sitting...

Went there to catch up with my close friends, everything went well. Until we were about to leave the area and noticed they have more customers coming in, all of a sudden the staff called in a very loud voice: “did you pay already?” Like...

Had nice food and coffee here but the service was shocking!! Our waiter suggested a cheese sandwich when I told him I was vegan!!!!! Our tap waters didn't arrive and when I chased for these later on, the waiter told me he was too busy!!!...

1) The food and drink was terrible. We ordered a variety of drinks (cocktails, soft drinks etc) however they all tasted like water. We also ordered a slice of cake which was undercooked. 2) The interior was worn out. Whilst the design is pretty from...

Booked afternoon tea as a Christmas treat for our two children. The Environment : On entry the outside area was scattered with dirty cups and plates and cigarette buts allover the floor. We walked in and the staff were stood staring at us until we...

Walking past the window display of exquisite looking cakes is like seeing all your confectionary fantasies made real. A glossy, colourful, irresistible range of sizes, exciting shapes and textures, enticing you in and overwhelming you with choice. A mouthwatering display. What a disappointment once they...

Went here with friends to have lunch and was appalled. The staff did not really acknowledge us and were rude and difficult to communicate with. One latte cost £15, which whatever was in it is ludicrous . A rose lemonade which cost £6.50 was really...

Waited quite some time for a table downstairs.When we did get served it was really good,not a huge savoury menu but what we had was excellent.The highlight of our visit though was the excellent service from the young lady who waited on our table.Dhe was...