El Mexicana in Elmbridge

Wait time over 45 minutes and then told our chicken wouldn’t be ready for even more time. Only one staff member working. Food was great however really disappointed with the wait time and lack of staff. The employee looked worked off his feet.

Food was fast and pretty good. Kinda expensive but it's okay. Staff were friendly enough.

Lack of professionalism, hygiene, training and organization define this horrible place. I say this as a customer and as a Deliveroo delivery person. Isn't there a manager checking the quality of this place? Horrible service, dirty environment full of spreadable grease. Churros taste like old grease, packaging full of grease due to lack of changing gloves. I make deliveries for Deliveroo and arrive at the establishment where I wait for 20 minutes because it is on the M25. I arrive at the location where the customer's order has not even started to be prepared. The employees simply do not pack the customer's food, only handing over the bag and loose food, for me to pack myself. Another time the employee did not know how to pack, when all he had to do was place the food packaging horizontally and ask me not to turn it over. I had to pick up the bag myself and show him how to pack it so I could hear later (wow, you are so smart). This was not just once, as it happens frequently when I come to collect an order from this establishment. Where is the good training for these employees? Horrible quality, I do not recommend it and I never will!!!!

The BIGGEST DISGRACE OF Churros I have ever seen in my life. They will soon have a claim against this company with the level of care they have and hygiene. They do NOT change their oil ever and the churros have made my son feel very sick. Please DO not order from this restaurant — a truly horrific experience and not the FIRST! There staff have no training on how to change oil when cooking food and quality control of providing me as the customer a good product. Again, please do not order from this so called Mexican restaurant.

Amazing Mexican Find! We love good Mexican food and this just blew our socks off! Fresh and yummy! Loaded fries and filled churros to die for! 5 stars! Top team of guys serving here, working super hard!

Clean table. Waiter was more interested in texting than preparing our order. My beef rice box was like vinegar. When I took it back the waiter was very rude. 4 of us ate here, the other options were ok, but not up to their usual standard. I won’t be coming back in a hurry.

We are in a rush. So i chose this Mexican fastfood. The sweet potato fries are very good. The burrito is just ok. The chicken wings are average in taste. All foods are prepared fresh. So beware its really hot.

Short tempered and unprofessional staff member with near 0 customer service skills

Spent £50 on a big order, most of it was great but on the nachos the cheese sauce was a solid texture, looked nothing like the photo when ordering, I politely asked if I could have just that refunded and since it’s £5.50 for a fairly small portion I thought it was reasonable. The man working said it’s obvious that the food won’t look anything like the photo when ordering and said there’s no chance I could have a refund. Would’ve given 5 stars if the employee was fair and gave a refund.

The person who was making my meal stopped because a child handed her some keys he’d found in the men’s toilets. She took the keys and proceeded to grab a lid for my meal without changing her gloves. When I asked her to give me a different lid for the meal before she put it on, she looked me up and down and said “oh my god” and scoffed. When I explained to her that the child had found them in the toilets and she should change her gloves she just ignored me and proceeded to make other peoples orders.

Heaven for burrito lovers! Quick easy and delicious food

Since visiting this restaurant on 6th of April, my family and I haven’t stopped talking about it, and how much we want to go back. Unfortunately, we’re over 50 miles away, but if not would visit every week! This place really neesd to open up more branches - especially in Oakwood, North London! They'd smash it! The vege burrito was SPECTACULAR. If I was able to, I’d have eaten 5 vege burritos. And not only was the food spectacular, the service from the staff was spectacular too. They were friendly, jovial, polite, and knew what was in the food. Service like this is very rare. A very very very happy bunch of customers 😄

Such a tasty Burito bowl. My only complain was that there wasn't little amount of meat. But all various ingredients tastes extremely tasty

El Mexicana has been a favourite of ours but disappeared from our local area. It was a pleasant surprise to find this one tucked away in a service station. They have gone self-service, which we didn't like. I prefer choosing the previous way. However, I guess this expedites things if there are lots of people ordering. They've done away with the edible bowl, which was another favourite of ours. The menu has new items such as fried chicken and alcoholic beverages. Overall, the flavours are still there, even if some of the choices have been removed.

Excellent food, fresh ingredients and made to order very quickly! Ordering was made easy with the virtual tablets and allergens were clearly labelled. Affordable compared to other options at the service station.

We randomly found this place in the EXTRA service area and we ended up eating the best burritto to date! Really well mixed and rolled as well. We eat from other places for years (Tortilla, Mission Burritto etc) and while Tortilla is hitting rock bottom with quality and customer service and Mission Burritto is always a pleasure, El Mexicana was surprisingly good. Will keep an eye out for them from now on!

Food was to be expected, very good, nothing to complain about. Tasted fresh, very well presented and tasty. It won’t ever be the finest quality gourmet, but you don’t stop at a service station for that. The server was great, very friendly and polite, made the experience really. I wish I had asked his name, I was there approximately 10pm on the 21st of April 2024.

First time at this place and I wasn't disappointed, good selection and choices, easy to use touch screen ordering, no queing and plenty of seating, NICE Mexican food, very filling, a good alterative to a burger.

Yummy Mexican food at affordable prices available at cobham services

Staff was very helpful and polite.

Always food served with high quality and standards. Staff absolutely lovely even sometimes just 1 on duty but helpful and caring. Definitely I will return and try the churros. Well done Mexican a in Cobham🙏🤗

Very long time waiting … people looks like lost… people waiting and they’re doing something else inside the balcony.

Aaron and Angyee were fantastic! Very friendly and respectful both !

Churro dough stinks. Disgusting.

The fact they made a spelling/grammar mistake in the name of their business tells you all you need to know about this place. Avoid! Go to Tortilla if you want a decent burrito (cheaper too).

I had the best burrito ever (hot, well cooked, and succulent) at the Cobham branch of El Mexicana (on the M25). The burrito was made by Rodrigo (full beard, wife, and kids), however the tacos were not as nice. Which was surprising. The service was fantastic. Ed (mustache white chinos) was particularly helpful and disarmingly chatty - happy to give me an incredible amount of information regarding the El.Mexicana franchise including the fact that the end of day takings are not automated by a computer but manually by Ed. We were having a nice chat disparaging Chipotle, until we were interrupted by his flustered manager - Callan (Alan with a C), who started to get angry when a Starbucks employee came in. Other than that, guac only cost 80p extra. So that's good too. NB: I have deducted one star for atmosphere as it is situated near the toilets. And in Cobham. And on the M25.

Only ordered two Oreo milkshakes. Took about 20 minutes. The guy making them seemed to be in slow motion. He filled one cup, and when the second cup only filled 2/3 with the remaining liquid from the mixer, he poured some of the full cup into the more empty one to even them out. So neither were full. He then gave them to me and when I asked if he could at least add cream, he sauntered off, had a problem with the cream canister, then came back to say 'sorry, no cream'. The milkshake itself was fine, but for £5 each, I expect a full cup and for it to at least vaguely look like the advert, with cream and Oreo topping. The photo I've added was BEFORE I took a sip. The little blob of white in the cup to the right was the effort to add cream.

Bad costumer service and bad value of money !!! I'm writing today here that others to don't pass the same experience . I buy today 2 large burritos, one with beef and one with chicken , after waiting 20 min i receive my beef burritos but i could not find any beef inside only the taste of it. When i tried to approach the lady which was my server she said to me that if i feel the taste of beef i more that enough . After it was very rude with me and bad attitude , i tried to request a refund but she said that she will not the refund , in the mind time one of her colleague tied to approach and deal the problem very professional but was send from there by the lady in charge. At the end after my insistence she call the manger lying that i was a customer which i ate half of burrito ( you can see clear from the photo that is not true ). Lack of management and definitely needed customer service training .

Really enjoyed the food! Spent a fair bit more than the alternatives but it was worth every penny, good portions, nice food, great service.

Disgusting! Ordered 2 different burritos and they didn't sign them! When I came up to find out they just unfolded and started poking around in it, the appetite was at zero.

Value for money is absolutely shocking paid 12.30 for an "xxl la beast" burrito it was absolutely tiny and near enough all rice, I wouldn't go again and would advise going to a better food vendor

£9 for a wrap containing mostly rice and a few other ingredients, none of which have any flavour. Go to Leon, this place deserves no business.

Really appreciated with customer help Special thanks to Alan! Good job mate!

That coffee come broke at the bottom not even started drinking coffee. Not even had a 1 sip started running through the bottom of cup mess up my truck gladly quickly sticked coffee outside then cup bottom fell of !!!!! Not safe !!!! Lucky didn’t burns myself. Left with no coffee and £3 basically in the bin. Shouldn’t bother. Place not busy and staff seemed like both are fed up of their job miserable. I asked at the beginning to advise which burrito would be with chicken waitress said I have to look at the menus .. then I see there is nobody there so asked again maybe she could advise something. She said I have to order from screen and she didn’t offer her help to use it . It was frustrating. Othe guy next to me felt to same ordering on screen and staff just standing with blank faces. Thanks for nothing!!!! I wish I went to Mc Donald to get coffee at least had a coffee now. Please see photos white dot on the floor is cup’s bottom .

The food wasn't bad but it's expensive for what you get. There are only two screens to order.

Gave me the wrong burrito and fries. I ordered a mild burrito and got a mega spicy one which contained jalapeños which I didn't order. Confirmed that it was my order when I said the fries were wrong. Got two cups of coffee, bottom fell out of one coffee cup spilling hot coffee on me and the car. Other cup of coffee was bitter and only half full. 0/10 will never go again

We ordered 2 Burritos and 2 lots of churros and 2 hot chocolate drinks. There were only 2 people in front of us so the restaurant was not busy. However we waited nearly 30 min for our food order and watched them making our burritos first and then they made the churros which got placed on the counter and was left for at least 15 mins whilst they made other customers orders. I had to go upto one of the staff and ask them to start making the drinks or our food would be cold. The eventually made the drinks which took another 10 mins. By the time we sat down to eat all the food was cold. The only thing that remained hot was the drinks. I went back to the counter and complained about the food being cold. He then said “ when we make the food it is hot” I said “yes I expect it is hot after you have made it, but as it was sat on the counter for almost 30 mins it’s going to be cold isn’t it” he nosed and said “would you like me to make it again? “ I said “no thank you, we are in a rush to get somewhere and now have no time to spare waiting another 30 mins for you to make another cold food order” We left hungry and disappointed with no offer of a refund. The bill came to £31.00 which was also over priced and a complete waste of time and money.

Daylight robbery. £18 for the honour.

Don't go if you're in a hurry. Took over 20 minutes to get a burrito and a quesadilla and it wasn't even busy. Beans in the burrito were also like bullets. Plenty of better options in the food hall.

Smothered my beef burrito in barbecue sauce despite that not being asked for or selected.. service was so slow I couldn't be bothered to get them to make another one. Won't be stopping by for an El Mexicana burrito any time soon!

Good burrito, quick service. Only issue there was a bit of plastic in my burrito. I usually don’t mind as mistakes happen but it was too big not to mention it!

Yesterday I was in El Mexicana Cobham for the first time and it was the most great experience I had. The food was made quick by the manager Ricardo who is fast to explain to me who to do the burrito and what he was put in and why in that order explain to me a bit of this company I didn't know previously. Even this is a fast food place with people like this who made a small brand that looks much more attractive than others well done guys and with a captain like Ricardo your boat is safe.

I had my first ever burrito here and the guys were super quick and friendly and the food was perfect 👍

Had the naked burrito, really delicious and fresh, great customisation options. Churros made right in front of me and were perfect

Really enjoy stopping at Cobham and having loaded nachos but definitely prefer the old menu. Nacho cheese is way worse than melted cheese for me. And all other options worse than before. Spoke with the excellent staff and they thought cheese could be ordered but couldn't see and said options and menu being refined as new. For me change back to the old menu.

My first experience....WOW the food was fresh, handmade and the customer service was great dispite it being so busy. Loved it. Thank you Sunny

DONT ORDER FROM HERE READ THE OTHER REVIEWS I WISH WE HAD!!! How dam stupid, worst place ever!! Ordered two breakfast iterms. Two lady’s moving slower than I have ever seen anyone work. Looked at the receipts about 4 times made one. Then after 10 mintues waiting called me over and said “we don’t have anything left” “ would you like cheese in it!!! What the actual FU@@ I ordered a breakfast wrap!!!! I said no I’ll have a refund please…. They Huffed!!! Really why are they huffing. Dam rude!!!! Offering a cheese wrap after I paid for sausage bacon egg ect. I am so angry never will I use this company Again!!! No apologies no smile and really did not care!!! And before this is passed off!!! I am not rude or stupid I’m a c.o.o of my own food company

Three times I’ve come here to order food and been told to order from kiosk. Lazy staff. Luckily there is a Leon opposite so now I just go there instead. You can order from staff and kiosk at Leon.

Food was terrible. Dry, over cooked and gave me an upset stomach.

Terrible! Such a disappointment! Food was bland- general service was nonexistent, food just dumped on the counter bit for anyone to grab. Milkshake cost £5 has the same taste and consistency as the as a glass of milk from home. Burritos were soggy and flavourless. Wedges were a worse version of mccoys own. £33 for two burritos with sides, milkshake and some churros. Worse £33 spent. Better to travel 20 minutes ans go to Taco Bell in guildford- even then probably cheaper and taste better

Chilli Burrito with pico di gallo con picante salsa better than taco bell Manager and staff were well mannered, muy bueno para mi

I really had a great experience at El Mexicana Cobham. Staff very friendly and fast serving. Our food was delicious and fresh. Definitely a place to return in the future. Thank you.

Amazing Food fresh and delicious, staff very friendly I advise the best 😊 Normally I don't write reviews but this place it's really good It was my first time visiting and my first impression was the best 👌 Service and timing it's absolutely perfect. Also Manager Ricardo is a very caring and hardworking person 100% we will return!!! I'm sure we'll be back more often. I wish you all the best

Food was awful, half a sausage and staff using there hands to move the food, started with tongs and stopped. Terrible will never eat at one if these restaurants again , get some staff who care

The staff were amazing but the manager Sally was disgusting in her manner and appearance. We ordered breakfast from the Cobham services at 11am on 16.7.22. She was rude to both me and those she is supposed to be in charge of. She stormed off and left them to sort our order issues. My two stars are for the others you employ. But Sally, couldn't wear a hair net and her clothes were as filthy as her mannerisms. I'm shocked that this is the kind of person El Mexicano employ. To the rest of the staff, particularly the female who served us, thank you for your polite demeanor and pleasant attitude and good luck.

Staff muito simpático. O serviço é realmente agradável, a comida é boa e rápida.

Good service & yummy churros this place is a great find and I’ll definitely be back for a frozen margarita! The staff were super friendly & fast even though it was the end of their shift.

Staff are friendly and efficient. Food is good. And price is reasonable

Got an awful food poisoning from their food, avoid this place!!! Had a vegetarian burrito, it tasted OK but next day I was sick all day and had a fever. Doesn't even deserve the one start.

Ordered large box of mex tex mild bbq wings(only flavour they had) got 4 wings for £4.60 was slightly burnt and had basically no flavour, chicken was edible

It's good, but not great, Better than any other restaurants on cobham.

Service was a little slow however the quality of the food was great. We thoroughly enjoyed our burritos and was more than enough food for us! Will definitely come again - thank you!

Fast and efficient service, great food, friendly staff and tasty food.

Really good food. Easy to order. Satisfying to eat.

I visit el Mexicana last week was a excelent surprise the only place in Cobham with real food healthy well presented and with a fast and amazing service. I will be back.

Very friendly service. Excellent food. Definitely going back. Especially for the churros.

Normally I guide myself for the reviews of one place before go to there, but in this case and after read the last reviews, I decided finally try. That people surprised me. I known as well about the direction changes but it was late because I known after go there😂😂😂. Everyone deserves a second chance, that in this case is the first because is true that the place is the same, but the people is new 🤷. I recommend to the people try for themselves and not just for the reviews as me before. In one future after this experience I will do it as well.

I must to say that after read the reviews i not thought about go to this place. But after talk with one neighbor about restaurants, he recommended to me this one. I said to him about the reviews are not so good and he told me that those reviews were with the previous direction. Now they change the direction and the system. Ok... let's give one opportunity I said to myself. And I don't know how that was before, but now i was happy with the staff and with the service that I received. All tidy, clean and in appearance organised. I recommend give one opportunity to the new direction. One restaurant is not the place, is the direction. Well done guys 👍

The food is awesome, I really liked the burritos and the churros. Also the customer service is really good, they treat you with care and are really nice. I really enjoyed my time there.

Last week I had the best salad box ever . Service was quick and efficient always with a smile. Thanks guys. Top up with fantastic Churrosbas dessert simple and amazing ...

Great ambiance, really good service and delicious food. A Mexican friend confirmed the authenticity of the food that’s made here and churros were also very good. must try!

They go down every single step. Staff and manager arguing in front of customers and you just assisting to the show. Order was ready 20 minutes later after they finished the show. I wish I could give zero stars...

Ordered 2 burritos and chips which took a very long time to be made. Food tasted okay but was cold, also both fell apart as were poorly wrapped up.

The wait was too long for a very small order.

O quiosque é novo, mas a comida é velha,.cheira mal. A fiscalização sanitária devia ir lá com frequência.

Whenever I'm passing the services, I make a point to stop, to have a naked burrito. .. My guilty pleasure 😉 the service is always super friendly even if they do mess up a thing or two on the order sometimes

Just pop in for my burrito at 3pm and the place still closed. They go down the drain. 1 star still to good.

I was rather excited at the prospect of having Mexican... Service was terrible first they didnt accept amex then did then didnt, i had to ask for a bag 3 times. As fore the food, since when is a quesadilla folded like a crepe and served in a cone? in a flimsy non toasted quesadilla. The amount of cheese on the 'quesa'dilla made it more a no'quesa'dilla. It tasted bland, how anyone can make mexican bland, is beyond me.

Went on 14 June at 6.30 pm, staff is friendly but food was terrible!! Rice look old, meat was extra dry and it tasted like nothing! I don't think they didn't even use salt. I ordered a large burrito for £7,30 and it was the tiniest burrito I ever seen! not worth going there. I don't know if it was related to the time I went but they should keep their food fresh at any time anyway.

Consistently good food over the years👌

Burrito was stone cold and lacking flavour. To have sweetcorn or guacamole in the burrito (a very normal filling) it cost 60-80p extra each, I would think this should have been included in the price. Would not go back!

The nachos chips are stale and chewy. These are not fresh ingredients. And the meat is cold (like fridge cold) they don't keep it warm. They are also stingy with food. For instance the worker put a small dollop of sour cream on my large nachos, I asked for more and he said 60p extra LOL! Therefore, they are quite overpriced for the quality and quantity you get. For instance, my large nachos with chicken was between £8 and £8.50. Finally, staff are sometimes rude, other times not paying attention and incompetent. Can't roll a burrito properly to save their life. There's a chain called "Tortilla" which is way better and cheaper.

I know it's a services but it's almost like they're trying to be stingy with the filling, 6.30 for a burrito as thin as a matchstick. Sort it out, why would anyone come back for a tiny burrito. It costs 10x less to retain a customer as it does to keep an existing one.

Food was fantastic and great service.

Have been there after long journey for a quick food and honestly the food was amazing, freshly cooked. Very friendly staff and 5 star customer service.

Hi I hawe a werry good service from El mexicana. Carlos sérv my a food was werry good and tasty and hím always smail and helpful thank you. :)

Good service,very kind,very polite, clean area.Very good customer care.

Today.. Old Meat, rice.. Staff Lazy.. Never again..

I had tacos with chargrill chicken. There is a great selection and the system is really simple to follow. The tacos were really tasty and they were happy to accommodate my choices. I also had the churros (sugary doughnuts) which tasted amazing - nice and crispy on the outside and soft on the inside, sprinkled in sugar and with a dip, they were amazing and worth the £1.50 for 3 of them - next time I'll get the larger option. Cobham services is generally packed so it does help to speak up when you are ordering. They did bring my food to the table as well and there are cleaners going round which were helpful. Overall I would come back here again and try more of the food as it was very nice.

Disgusting place. unhealthy. unclean. needs to be shut down. unprofessional manager or owner whoever the guy that was running the place tonight. Stopped by this placr last Sunday evening Feb 2nd on my way from London to Brussels Belgium for busibess meetings. bought a Burrito take away. almost swallowed a big piece of metal that was inside it while eating it. it was life threatening. on my way back to London tonight Feb 7th, I made sure to stop by, showed the guy running the place what I found in the burrito. the guy had an attitude, disrespectfull, unprofessional, in denial. This place needs to be shut down. health and hygiene services should investigate it!

Really nice burritos but staff could be friendlier.

Quite nice burito 😁 good place to stop.

Terrible service and bad attitudes amongst staff. I went to your store today at 10am and asked the only member of your staff working if he could clarify what foods had dairy in it (due to my intolerances) and he told me that my questions were stupid and pointless. He attempted to belittle me and make me feel stupid and small. I don't think he would have spoken to a man like this. I think there needs to be some SERIOUS customer service training. What a terrible experience

The burrito had such a small quantity of filling, not the generous portions that other chain restaurants give. The burrito was hot with the jalapeno peppers and the medium salsa sauce.

Great food. Portions a bit small.

Really rude man just served me a burrito and it was not tasty at all. The ingredients seemed old and guacamole was brown showing its age. Not recommended to eat here at all it is not even a burrito.

Just had an amazing large burito served by two lovlee ladies. The food was awesome and ladies explained me what's what. Will buy again.

Absolutely disgusting rude obnoxious staff in this kiosk. Would not bother going here again. Whoever owns this or runs this kiosk needs to seriously invest in some training.

Fast, tasty & easy food. I visited after 9pm when I could understand if the staff could be a bit tired, however I was met with a friendly, warm greeting, good chat and great tasting food. This place is one of the best options at Cobham services and isn't your run of the mill McDonalds or Greggs. I'd definitely recommend stopping by and I didn't see any of the bad service other reviews have mentioned.

This place needs to be shut down to save people from its terrible service. The staff do not know what they are doing and have terrible manners. I guess you can keep the one star for the food which was alright.