Ekte Nordic Kitchen in City of London, Westminster

Encantador restaurante, en un fabuloso edificio con una larga historia, fue el almacén, el embotellado y la distribución del puerto de Sandeman. Preciosa arquitectura de bodega. El gerente incluso nos dio un recorrido rápido y una lección de historia, excelente. El personal es amable y conocedor. Teníamos el menú fijo con una copa de champán y era de buena calidad y raciones razonables, buena relación calidad-precio y una gran variedad. Realmente me gustó todo el lugar.

Great little place to hide away and have a pleasant meal.

Cosy coffee shop on the ground floor. Very good macha latte.

What a nasty experience. We booked the Teppanyaki restaurant at The Colony Club weeks in advance for our anniversary. It was meant to be a special night. My partner made the booking through OpenTable, and I was sent a separate email to confirm attendance. I accepted the invite. I read the policy. Nowhere in that email was I told that I would need a physical ID. If it was, I would have brought it. I almost always do. But this was a special occasion. I carried a small purse and was intentional about what I brought. On the night, traffic was bad due to road closures. We spent nearly an hour trying to get there and attempted to call the restaurant multiple times. Their phone didn’t even connect. No ring, no message, just dead. We finally got through via live chat and explained we were delayed. About ten minutes before arrival, we were told we would need a physical ID to enter. My partner had his. I had a digital copy of my passport, but they refused to accept it. What followed was the most humiliating and unpleasant encounter I’ve ever had at a supposed luxury venue. We were met at the door by a bouncer, a Black man, whose attitude and tone were immediately dismissive. He didn’t care about what we had to say. We explained everything calmly. We were polite. We weren’t causing a scene. But he looked at us like we were nobodies and spoke to us as though we didn’t deserve to be there. He didn’t try to help. He didn’t care that we had travelled nearly an hour and made a reservation. He just shut us down cold. We asked to speak to someone else. He said no. His exact response was, “You’re not going in.” And that was that. Eventually, someone named Diego came out. For the first time, I felt heard. He explained the situation clearly, calmly, and with respect. He told us about the ID policy and why the venue requires it. At least he had the decency to treat us like human beings. My heart genuinely felt lighter speaking to him. But by then, it was too late. We were still denied entry. We asked for a refund. Refused. We asked to reschedule. Refused. We left hungry, embarrassed, and completely disappointed. A waste of time, effort, and money. This isn’t just about being denied entry. It’s about how we were spoken to. How we were dismissed. How there was no care, no warmth, and no accountability. The Colony Club needs to review the way their security staff treat people!! You cannot claim to be a luxury establishment and have staff who lack basic emotional intelligence and people skills.

What a fun place! Interesting decor, excellent food and service. Very close to the theater we attended afterwards.