Based on 1.458 opinions finded in 2 websites
Based on 1.458 opinions finded in 2 websites
Nº 1550 in 4016 in Birmingham
Nº 166 of 345 Other cuisines in Birmingham
Opinions
Tried the Turkish Kunafeh which was extremely sweet and ruined the flavour of Kunafeh.Also ordered ice cream which had a crumbly texture, although the pistachio ice cream tasted great! Left the dessert and ice cream and walked out. Not too impressed with the desserts at this place overall. Over priced for the quality of desserts you get, not good value for the money I spent here.
Yasser Abbasi . 2024-11-02
MORE AT Google
There dessert never miss the sweet spot.
Jace Ace . 2024-11-02
MORE AT Google
Kitch decor and great atmosphere. The Adani and Arabic tea were authentic and simply excellent. The desserts and ice cream looked great unfortunately we stopped before dinner so we had to be good. Certainly a place to return to.
Nagham Naddour . 2024-10-27
MORE AT Google
Ordered on uber eats. Delivery took almost 1 hr 4 2 items- cookie dough and red velvet cheesecake. This was really expensive and The cheesecake is not at all a cheesecake with no biscuit base and only the driest sponge on Earth. It was so dry that I struggled to swallow it without a hot beverage. The cookie dough was nice but the pistachio ice cream would have been amazing if not for the additional peanut butter added which makes it really bitter. Overall, will not be ordering from here again.
Mahdiyyah Hussain . 2024-10-25
MORE AT Google
Another update for this place. Today food came with hair attached. Absolutely disgusting. Have been going to this place from before it was trendy (Muntz St then Cov Rd). They have always been impeccable when it came to quality & service but unfortunately it seems like they have let them selves down. Ordered a blueberry loco shake which was amazing, a snickers & roasted peanut butter shake which just hit the spot & finally a red velvet cheese cake. The cheesecake was OK until you got to the biscuit base, it tasted weird (biscuit had gone off). Bought it to the attention of the waiter who apologised & took it away saying he would sort it out. 10/15 pass & nothing. Not wanting to make a scene I thought I'd make my way downstairs & ask what was happening. Approached same waiter again who told me that they were sorry & would look into it & then just walked off. No offer of a replacement or even a refund, not the best way to treat paying customers. Seems like fame & fortune may have got to their heads a little. Not happy at all.
Hafeez Maheen . 2024-09-22
MORE AT Google
Lacking menu options The tea here is not good at all, it was lacking just good flavour overall The fact that I had to pay for that tea was shocking I know 5 year olds who can make better tea Was disappointed with my order Disappointing
Mikhail . 2024-09-21
MORE AT Google
3 stars for price i just think its so over priced, just ice cream is expensive even for 1 scoop.
msafaa1 . 2024-09-03
MORE AT Google
Not like it used to be stupidly over priced quiet ridiculous, the royal was to rich and over powering with the chocolate definitely got somthing wrong also sneaky with charging me 50p on top for a little bit of cream on my milk shake Sorry guys you've lost it standards have dropped.
James Alan . 2024-08-18
MORE AT Google
Everything was great apart from Ferrero milkshake.
Tasaver “TazTraveller” Azim . 2024-08-17
MORE AT Google
I recently got the most bristle dry rock brittle concert cake custard, which was extremely devastating and really cold when it arrived home for delivery. Once again, do not take people on if they are not fit for work and don't know how to do their jobs properly. Elements Dessert is an outstanding place for freshly made desserts. The list goes on.
Shaheena Begum . 2024-08-15
MORE AT Google
Really loved milkshakes are incredibly nice young lad called Abdul kader provided excellent customer service deserves a raise
Isa . 2024-08-14
MORE AT Google
Best ice cream I've ever tasted, even in Germany. The service is a bit slow or there are not enough staff on some days.
Alexandra Hellendahl . 2024-08-08
MORE AT Google
Now really a good coffee with quality products! Unfortunately the service is lacking! With so much quality, you should have good and enough staff! It can't be that you need 10 minutes to order and then have to get the things from upstairs to downstairs yourself! Otherwise really worth the money!!!
E. “Oldschool” T. . 2024-08-08
MORE AT Google
One of the best dessert places to eat. In house made ice cream, cakes and cookie dough. Nice rustic interior layout really relaxed cafe to eat and hang out with two floors of seating available.
Mohammed Ahmed . 2024-08-04
MORE AT Google
Always a great experience here! so unique and desserts are filing. I always get the waffle cookie with the mocha icecream and it’s been amazing everytime!
Kay Nessa . 2024-08-03
MORE AT Google
Excellent food and service. The sandwiches were an unexpected delight, the flavours working together to provide a unique and welcome experience. The desserts were wholesome and satisfying, with fluffy cakes and warm custard. The Mojito was intensely refreshing. Additional seating is available upstairs so medium-large groups can also be accommodated. Highly recommend.
Anas Rana . 2024-07-30
MORE AT Google
The tea was lovely and the pizookie was very filling to say the least.
فهيمة . 2024-07-23
MORE AT Google
Desserts are great but on the more expensive side.
Shakeel Rashid . 2024-07-22
MORE AT Google
Just wow! Tasty dessert for sure! I was very surprised how good it was compared to all the other dessert places I have been too. I'd happily come back again!
H . 2024-07-07
MORE AT Google
Okay place but I do love the biscoff milkshake though even though I don't generally like lotus biscoff much. Their pistachio ice cream is nice and the mocha one and few others.
S . 2024-06-01
MORE AT Google
I had adeni spiced milky tea served in glass tea pot freshly made can't complain nicely done fresh better than chai shop ones down the road nice eating area
Rob Miah . 2024-05-30
MORE AT Google
Love this place best deserts around and a huge selection which I always struggle to choose from
Scott J M Thomson . 2024-05-29
MORE AT Google
Fast service, friendly service cosy atmosphere and very very delicious creamy home Made ice cream. Prices are great too which means a visit doesn’t break the bank. Win win all round
Anisa Khanum . 2024-05-16
MORE AT Google
Hands down the best dessert shop in Birmingham! They have an amazing range of heavenly desserts and drinks, there's something for everyone. Until next time! 10/10 always a great experience with Eis Cafe!
Dorota Raszka . 2024-04-27
MORE AT Google
Without a shadow of doubt, the best dessert shop in Birmingham. Freshly brewed coffee, a great range of desserts and a friendly atmosphere.
Ibrahim Hoque . 2024-04-27
MORE AT Google
It is a shame for me to write this review, but this is the second time I have paid a visit to the store and the staff were extremely dismissive and unprofessional. They were talking about how they found an expired product. The product had been expired from the 18 of April so if any of you have had food poisoning you now know why. Prior to this I came in with my brothers to order a milkshake and the guy with a beard said out LOUD give them their drink so they can leave. Basic customer service isn’t a difficult concept to fathom tbh, but given the location the behaviour fits. Reading these reviews it seems like this is a common thing.
Halima Bibi . 2024-04-19
MORE AT Google
Apparently it’s the best in Birmingham, so far it tasted quite good so I will give it a 4 star One downside is the bits are too small in the milkshake
Hishaam Shamaun . 2024-04-14
MORE AT Google
Eis Café on Coventry Road in Birmingham is a popular spot known for its unique offerings that blend classic café fare with Middle Eastern and Mediterranean twists. It's particularly famous for its elaborate desserts and specialty drinks, including a variety of milkshakes, mocktails, and gourmet coffees. The café is often highlighted for its vibrant and trendy atmosphere, making it a favorite hangout for both young people and families. Besides beverages, Eis Café serves a selection of desserts that are both visually impressive and delicious, like their waffles, crepes, and ice creams which often feature rich toppings and inventive flavor combinations. This café is a great choice for anyone looking to enjoy a leisurely afternoon with friends or family, indulging in sweet treats and eye-catching drinks in a lively, contemporary setting.
Dr Mahmoud Elmarzouky . 2024-04-13
MORE AT Google
Absolutely fantastic place for coffee and a slice to chat with family and friends. A lovely selection of speciality coffees and teas, the ice creams are superb, everything about Eid Cafe is brilliant. My favourite place to go 5 stars for service, food and ambience.
maryam powell . 2024-04-10
MORE AT Google
There is lots of variety in cakes and ice cream so the range is huge. But the quality of the cakes is just average but turn over time is slow and workforce makes constant errors. They overpower all the cakes with too much sauce so removes the taste of the cakes themselves. Very busy place and spaces are limited.
Paul C . 2024-03-31
MORE AT TripAdvisor
I’ve been to this place upwards of 12 times according to google maps, and I live 100 miles away.
S . 2024-03-29
MORE AT Google
10/10 would gain diabetes agaib
Mystery Man . 2024-03-17
MORE AT Google
I remember when this place first opened up and it was a novel concept, not many cafes of this calibre back then which bought the punters in in droves. Nowadays you can find a dessert place on almost every street corner but I have to concede that this is by far the best. Great lighting lending to a cosy atmosphere. Decor is appealing. Seats are comfortable. Food and drink options plentiful and all prepared to a high standard. Service is second to none and I'm grateful for it's existence. My kids love the cookie dough and bespoke ice cream choices. Infact, so extensive, they can never make up their minds as to what flavour ice cream to pair with their desserts. Lol. My only caveat is that parking on Coventry road is an absolute nightmare. Once upon a time, I spent most of my student days in small heath so I was accustomed to the organised chaos. Now, it just gives me anxiety. Lol. Still brave the anguish to enjoy coffee and desserts with the wife and kids. Definitely worth a visit if not ten.
Abdul Mazid . 2024-03-11
MORE AT Google
FANTASTIC!!! Quality on point, lovely staff. Can not fault this place. Fair play guys.
Sam Kazi . 2024-03-10
MORE AT Google
Disgusting service, I will not be visiting again. Waited 50 min for two scoop of ice cream asked twice when will it be served. I was told it was a complicated order and I have to wait. What a joke of a place. They’ll probably reply with not being aware of such event taking place. There were also stains on the booth that got onto my jeans. Terrible
Shadow1609 . 2024-03-06
MORE AT Google
I don't know if it's under new management? or they have new staff put in place?!But this has been the 2nd time we had our milkshake orders taste revolting .The shakes were watered down,no flavours,bland.I asked for a ferreo MS,Not a fkeck of it in there.very disappointed & money wasted ,as I loved getting my shakes from here.In the past it was worth my money & drive up from Great Barr for a treat!!but Never again. Disappointed customer. :(
Shamsa Mir . 2024-03-05
MORE AT Google
Don’t trust the reviews they’ve let their success(!) get to their head. Appalling customer service, really really awful. It’s like they’re paying you, not the other way round. And the desserts have gone downhill too they’ve forgotten how to make them. If you really really wanna go, go to the ladypool road one.
Annie Jee . 2024-03-04
MORE AT Google
Ladypool Road, Birmingham. Just wanted to share my experience as it was my first time here. I was quite disappointed with the service. I ordered a spiced tea, but it tasted more like pure milk and wasn't warm enough. When I asked for help, no one came to assist me, and I had to wait for a long time. The manager didn't even show up after I requested to speak with them. It's a shame because the ambiance was lovely, but the lack of attention and assistance really affected my overall experience. Hopefully, they can improve their customer service in the future.
Saira B . 2024-03-04
MORE AT TripAdvisor
Oje of the best desserts amd icecreams in birmingham. Their pizzokie is amazing
Saadia Farooq . 2024-02-20
MORE AT Google
I love coming here as you have the best desserts but I don’t understand why you as a business are still selling drinks like coke Fanta sprite etc especially when the stuff which is going on in Gaza/ Palestine I think it’s a shame and it’s the least that can be done to stand up for the genocide which is happening in Palestine. There so many alternatives which can be purchased other than coke etc
Aftab Afsar . 2024-02-19
MORE AT Google
Great spot for some dessert in a pinch
Adeel Ahmed . 2024-02-14
MORE AT Google
Great service given. Reasonably priced. Wide variety of food hot or cold
Abrar Din Hussain . 2024-02-10
MORE AT Google
I have this place for years now, and nothing comes close to this place.
Momin Shah . 2024-01-28
MORE AT Google
Extremely disappointed by the arrogance in their response to a customer's concern about serving items on the boycott list. Surprisingly poor character and ethics.
- V . 2024-01-21
MORE AT Google
Overall it’s a nice place Asked whether if they have a coffee flavour milkshake. And not a frappe.. He looked confused and basically said it don’t exist . Settled with ferrero rocher #chocoberry
Go IMMY . 2024-01-20
MORE AT Google
Excellent desserts. Great atmosphere. Lovely staff. Great service. And just to pint out, they do take card payments.
Mohammed-Khaled Ahsan . 2024-01-14
MORE AT Google
Great place, really enjoyed all the deserts. Particularly enjoyed the pistachio cookie. Latte was very good. Would definitely recommend, lovely place, service was great.
Robina Farooq . 2024-01-13
MORE AT Google
Many thanks to brother Yusuf for the service. Desserts were so amazing. Had the Red Velvet cake along with a Loftus Biscoff cake aswell. Really hit the spot and it was such a comfortable environment.
Jamshid Khan . 2024-01-08
MORE AT Google
Update* - the owner has replied a load of tosh. On the phone at the time to the owner; he was like if you want problems ill come down xyz. Giving it 10 and still didn't come. Shame on you. You might be able to lie on Google reviews, but there will be nowhere to run when you have to answer on the day of qiyamah. Not only are you serving Haram, you're also a munafiq. Also note there has been other people who have encountered the same issue as me- what you going to say next? It's a coincidence? Have some shame, some haya and stop feeding haram to unseeming customers. **HARAM ALERT- THE MARSHMELLOWS/SMORES HERE SERVED HAVE PORK GELATINE** Happy to put money before faith. Wow! For all the wrong reasons. Ice cream looks all fancy, but tastes of nothing, raspberry ripple cake ice cream, actually tastes of nothing ok it tastes like milky cardboard. Not for me. Shame used to be nice before, don't know what's happened, unicorn ice-cream and some other brownie ice-cream didn't taste of much either. Cakes were quite nice, but ice-cream definitely 👎
Asif Riaz . 2024-01-08
MORE AT Google
First time at this place and wow, can see this being one of the staple cafes a go to now. This place is just lovely. Everything from the decor, to the buzz and the friendliness of the staff. Everything we tried was amazing too! We got the Adeni tea which was super refreshing and warming on a cold Friday night, and we ordered the s’mores pizzookie (pizza cookie) which was amaaaaazing. Ooey gooey chocolate marshmellowy goodness. Thy also have a selection of ice creams, and honestly I wanna go back again tomorrow that’s how good it was! My only complaint was that the table was dirty when we sat down, so maybe facilities management can be a little more attentive to this in the future. But otherwise 10/10!
Noorhan Wilkinson . 2024-01-06
MORE AT Google
A really lively local place, parking is hard work, but the little foot patrol is worth it, place gets busy so be patient, desserts are decent.
Mo Afzal . 2023-12-27
MORE AT Google
atmosphere great however food is tasteless 👎🏾 karak chai tastes like warm milk
Hawa Abdi . 2023-12-23
MORE AT Google
Wanted to place an order and found out the marshmallows used in the desserts contain GELATINE. NOT THE HALAL BRANDS! BEWARE! EDIT TO OWNER: I can assure you your marshmallows are definitely NOT homemade, nor are they HALAL/VEGETARIAN. I was clearly shown the PACKET bought and used in your store by the worker which were AMERICAN STYLE PORK GELATINE MARSHMALLOWS!!! Do not lie and try to mislead your customers into consuming food products which are against their religious beliefs!! You should be ashamed of yourselves and I will be reporting you to the Food Standards Agency! DO NOT SUPPORT THIS BUSINESS!!!!
xmariax . 2023-11-28
MORE AT Google
I have been to this cafe many times before and have had a pleasant experience, generally, service has always been quite slow. However, today I visited this cafe I ordered 1 cookie dough and 1 waffle-cookie dough. The cookie dough was perfect, however the waffle was over done with the edges and middle parts of the waffle being hard and able to be cracked like crackers. I went downstairs to complain and was met with a dismissive attitude and then tell me 'this I what it's like' but the times I had been here before no waffle is like this. They agreed to make me another one after a snarky comment in Arabic was made. They took another 30 minutes to make the waffle and we finally had to go downstairs to complain again. I was met with dismissiveness and so much attitude I was shocked I then took the waffle to go. The waffle was thrown into the box and the ice cream wasn't included. They have amazing food but terrible service.
khadijah javed . 2023-11-26
MORE AT Google
In the past six months Eis cafe on Coventry Road has sent us the wrong order with incorrect items on 4 occasions, I give up now. Shame as the desserts are lovely but they cannot seem to get staff to understand orders taken via Uber Eats
AmelUmmNaila seven . 2023-11-22
MORE AT Google
Easily the best dessert place in Birmingham. Never disappoints. 10/10
Koksal Baba . 2023-11-16
MORE AT Google
I would rate the food good but not amazing and the service is quite medium I asked for extra plates for my kids to share their desert but I was refused the request. I was not impressed by the response. The place is not baby or toddler friendly as they don't have high chairs and is more likely to couples or friends day out. The place is more for dating or friends gathering moments i wouldn't say families with kids and babies.
Chana Abderrahman . 2023-11-14
MORE AT Google
Best desserts in Birmingham if you ask me!
Shazaib M . 2023-11-13
MORE AT Google
Really tasty and freshly made deserts and a wide range of tea.
Shahid Lone . 2023-11-13
MORE AT Google
Just do it and eat it if u throw in bin . U will regret it 😡 I'ma snitch 😈😈 Best shop ever.
Getaway52020073614 . 2023-11-05
MORE AT TripAdvisor
Best dessert shop in Birmingham if you want concrete & custard.
Duane - Eddy Shakes . 2023-10-24
MORE AT Google
If you are in Birmingham then this place is a must visit… everything here is just delicious
bismaya biswajit . 2023-10-04
MORE AT Google
Good place for desserts. Service could be improved. You need to wait a long time to place an order. Otherwise staff is friendly.
Abdul Bari Syed . 2023-10-02
MORE AT Google
Poor customer service, I ordered a protein drink that tasted 🤮 they refused to re make it with less protein even after I told them it’s got a horrible taste and it is hurting my stomach‼️ Any other cafe would make the drink again or give a discount / refund. I can’t see myself visiting again at all .. note: I always drink protein drinks so I know what I’m talking about.
Nawaal S . 2023-09-16
MORE AT Google
jazakumu Llahu khayran brothers!!!
Amir still in England (Dagestani) . 2023-09-07
MORE AT Google
Taste amazing rest could be a bit better.
Benyamin Chaudhry . 2023-08-28
MORE AT Google
very bad service and every time more charges not good i recommend for people not going
Akam Sdiq . 2023-08-27
MORE AT Google
Deserts are nice, but the tables are always sticky and the manager/owner very rude these days, maybe because they are established and busy now they don’t care but remember brothers Allah swt can change success into failure at any given time please stop being arrogant
SR . 2023-08-20
MORE AT Google
Very chilled and calm vibe. We enjoyed our 6 Mojitos - made we care and fantastic flavours 🍹🥤🧉🧊
Ayesha Poonia . 2023-08-11
MORE AT Google
Don't have a massive sweet tooth but greatly enjoyed my experience here. Very friendly staff. Can tell the dessert here is of a good quality unlike many dessert shops. Plenty of booth seating upstairs, however, didn't see any signs for seating... had to follow the curiosity. Upstairs there is free room temperature and cold water dispenser. Not massively busy, great for friends, couples or families Not from Birmingham, so can't compare to other dessert shops in Birmingham, but definitely would visit again if I were to come again.
Syed Ilias Ali . 2023-08-11
MORE AT Google
If you actually care about improving your product you'll take the following advice on board (which you weren’t willing to do when I spoke to you over the phone today :/ not even an apology…). Which genius thought it would be smart to place a box of mobile food, inside a bag vertically? It should be flat inside the bag. Regardless of whether you handed it to the delivery driver with the bag not upright, you should have enough sense to know the driver will likely hold the bag from the top where its been folded AND THEREFORE, RUIN OUR FOOD. TRAIN YOUR STAFF TO PACKAGE FOOD CORRECTLY AND BUY BOXES THAT ACTUALLY SLOT INTO THE BAG SO THEY'RE FLAT. SIMPLE.
Zara . 2023-08-07
MORE AT Google
Food is great and a bit over the top, but that’s their gimmick. Any of the milkshakes are great. I also had a brownie which was lovely. The decor is nice, something different for Coventry road. I recommend it.
Isaac . 2023-08-04
MORE AT Google
This is a delivery review. I've just ordered from Eis Cafe and they havent sealed the hot drink properly. This is a fairly costly drink and it's spilled all over the delivery persons bag. They sealed the cap with crossing tape but nothing around the entire rim which is necessary to prevent spill. They've also transferred hot desserts onto paper that dissolves into the food. Better delivery containers and protocols will help
Mumit M . 2023-07-31
MORE AT Google
Nice food and presentation Allaahumma Baarik. The place is somewhat comfortable (upstairs seating). However, it would be much better for there to be privacy screens for sisters. It really does limit the experience without this and just being in the open. Suprised this is the case considering the owner is apparently Salafi, Allaahu a'lam. Also prices are a bit high considering what it is. Milkshakes are given in a plastic cup even when you dine in which is slightly odd. If these things were improved then that would be great, Inshaa'Allaah.
Leila . 2023-07-16
MORE AT Google
Nice little cafe. Really enjoyed my visit and would certainly be visiting more frequently
King AAA . 2023-07-11
MORE AT Google
Love their mini pancakes. Friendly service - thanks!
AThousandSplendidSuns KH . 2023-07-07
MORE AT Google
Ein deutsches Eiscafé auf der Covetryroad? Wie cool ist das denn bitte?! Sehr leckerer Süßspeisen in coolen Ambiente von super netten Leuten. Junge Leute sind manchmal etwas eigen, vor allem, wenn es nur Männer sind, aber hier passt alles, denn die Jungs sind sehr respektvoll und gut organisiert. Kleiner Verbesserungs Vorschlag meinerseits. Lasst das Backpapier bei den Gusseisenpfannen weg, denn das hat zweierlei Vorteile: 1. Die Cookies werden unten lecker knusprig. 2. Fotos sehen schöner aus und das macht ja heutzutage die halbe Miete bei Essen.😃
S. . 2023-07-03
MORE AT Google
أحببت هذه الكافيه كثيرا، نظيفة ومرتبة والموظفين لبقين في معاملتهم ووجههم بشوش ولكن الشيئ الوحيد الذي ما أحببته انه لا يوجد انترنت
Nano Eglantine . 2023-06-30
MORE AT Google
Girl at the till didn’t know what she was doing. Didn’t give half my order and didn’t give refund. Manager wasn’t good and food quality was bad!
Unknown Dil . 2023-06-29
MORE AT Google
Food is very nice there is nothing wrong the service is pretty good I mean lady is way better than CoventryAtmosphere is good also
Hakmimi Fan 1 Amrbat . 2023-06-29
MORE AT Google
The worst customer experience I’ve ever received from a food establishment. I bought 5 desserts, two were stale and after explaining this to the waiter. He advised will speak to manager not just advise he will change it. He then brings the same dessert back a few min and advised they forgot to heat it up. I then advised I wasn’t happy with the same stale cake which he’d already touched the first time. Then they took it back and covered it in sauce to try and hide the fact it was the same cake. This is totally unacceptable! Poor service and food. The doughnut holes were also stale. The foods just too inconsistent as came a couple of weeks before and those were fine. This establishment really lacks any kind of professionalism, hygiene and quality. Avoid coming here as maybe they will start to appreciate their customers more and look at not re-serving stale food which staff have had their hands on.
Millies Treats . 2023-06-26
MORE AT Google
If you looking for desert come here lol
Foad Tazik . 2023-06-23
MORE AT Google
I've been to this place a few times over the years but never really sat down or had anything except a mint tea or coffee. However, my family and I were all craving a cool and refreshing beverage in the hot weather so we decided to pop in after a 'loooong' day of Eid shopping. Where do I begin? We were all greeted with salams and smiles, and then were asked whether we would like to sit-in or take-away. Once we made our intentions clear we were ushered to our table. The server kindly took the required time to help me in pick the right deserts, milkshakes and mojitos even though they were quite busy. The items were prepared in good time and served at our table in the upstairs seating area. The deserts looked great and the portions were hearty, and most importantly, they all tasted fabulous - Alhamdulillah. The whole place looked immaculate and felt trendy, with the ambiance being very family focused and welcoming. This place is a gem, the staff are brilliant, Masha'Allah - this the best place in Birmingham to get desert or a coffee by a country mile! ⭐️⭐️⭐️⭐️⭐️
Masum Hussain . 2023-06-18
MORE AT Google
Bad experience. The products are very expensive, the tables are very dirty. The tea that is served is for 3 people minimum but it does not tell you so you take several and you come out with a salty bill. Avoid.
Abdelkader Guellout . 2023-06-16
MORE AT Google
Nice desserts. Service is slow if you sit upstairs
F Khan . 2023-06-11
MORE AT Google
Nice place to go and hang out, however, have to be honest in my review. Was looking forward to eating a waffle after a long time, as they are my favourite dessert. We had to wait over 40 minutes! just for our 1 dessert and drinks. The waffle was nasty (literally), it was hard and horrible. I've had so many waffles over the years and this was by far the least nicest one I've ever had, wouldn't recommend at all. My cousin who was with me ordered a vanilla coffee, he instead got a regular coffee and cold. When mine came later, it was hot. I asked for only half the shots of coffee as I don't drink too much coffee and prefer decaf, but they don't do decaf so asked for half the shots, but they didn't put half the shots, it was full shots and very strong, I got 3 people to taste it incase I was wrong and they agreed. The turmeric tea was nice and the hot chocolate. But overly priced for low quality food. Heard so much about it so thought I'd give it a try, but ended up being disappointed.
Aliyah . 2023-06-01
MORE AT Google
The best coffee shop ever , specially the dessert were amazing including the s’mores pizookie amazing.
Bousouab Allal . 2023-05-25
MORE AT Google
+100% PORK+ *🐷🐖* I happened to see a worker carrying a pack of mega marshmallows...(the like you see in ASDA) Which contain 100% Pork Gelatine having checked nyself multiple times. Not very halal for a place that is registered as 100% Halal Considering the fact I had ordered a smores cookie dough. I asked quite simply to see the packet of the mega marshmallows that were used on the Smores. Bare in mind I had fully witnessed a worker carry the packet directly past me. I got ignored for around 10 minutes. Until I stood up and asked to see if anyone was coming to show me the packet. At which stage a few young fellows proceeded to tell me a make believe story, of how they were not obliged to infact show me packets as it could mean me stealing trade secrets. I explained that I am not a dessert shop extraordinaire. I voiced my concerns regarding the Marshmallow packet, I believe they were using which contained PORK gelatine. Thus showing me the packet would ease my fears and surely make me look silly. However they were persistent that they could not show any packaging. I even asked them to cut away the ingredients section so I could eat my dessert in peace. Rather than show me they decided to fob me off as if it were government legislation that they were not allowed to show ingredients of anything. I have never been spoken too so condescendingly and was made to feel an idiot when i was told that the owner/hierarchy had them under strict instructions to not show any ingredients. Which in fact could be a health and safety issue itself. I was given 1001 wallahi's. And told "there is not what you are looking for in the marshmallows." I was told time after time. (I.e. pork) When I asked for the owner to attend given he had the made up rules of trade secrets in place.... He threatened "there will be problems if I have to come down". Not very God-fearing of you brother considering you tried feeding me PORK Gelatine. Fed up. I requested a full refund and left my uneaten and PORK filled dessert. I was fuming and wanted to confirm what ingredients were used So: After a quick phonecall to EIS Cafe Ladypool Road. A very kind and honest person. Confirmed that they ARE indeed the HARAM Mega Marshmallows that are used (American colours and stripes and easy to spot) and do infact contain 100% PORK Gelatine. Had they been honest and admitted their fault and not used them again. That would have been an easy resolution which wouldn't have led to this review being posted. A few other things to add: -Very Average ice cream, standards have dropped quite drastically. -Workers have 0 customer service skills and pretend to be empathetic yet lie to your face. -Make sure your dessert doesn't contain Pork ✅️🐖🐷
R H . 2023-05-20
MORE AT Google
First time I have come there and probably the last time. Obviously the gaffer needs to save a max of money as only 2 employees work behind the counter. Feel very sad for them how they struggle as far as possible to work their best despite customers overcrowding and unbearable heat. So orders are automatically served late, waiting over 30 minutes for getting 3 milkshakes is totally shameful. Also, tables are overly sticky because of lack of cleaning. Really shame on the manager/owner, this shop deserves to be boycotted till they upgrade it.
brendon boyd . 2023-05-14
MORE AT Google
Wonderful choice of desserts , good place to visit with family. At times, it's busy.
Venkat Krishna . 2023-05-13
MORE AT Google
enjoyed the desserts...milkshakes..staff nice.. would return
Hamzie . 2023-05-06
MORE AT Google
Best desserts in Birmingham! Never had a bad experience over the years of visiting.
jjay hussain . 2023-04-29
MORE AT Google
Nice retro vibe to the place,seating available downstairs and upstairs. Friendly and polite staff.
akhtar . 2023-04-29
MORE AT Google
Eis cafe is a popular dessert shop you can find everything you like. Very professional and they opened they second shop in Lady pool road Birmingham which is more spacious. Friendly staff,quick service there is room for family aswell. I had once a free coffee. Worthy to try.
Share it! . 2023-04-17
MORE AT Google
Great little place to visit for a desert and maybe some tea or coffee.
Sohail Gustasab . 2023-04-15
MORE AT Google
Not good customer service everything came cold. Stingiest waiter I've ever seen 🤮.
Mohammad Helal . 2023-04-13
MORE AT Google
Given this place a 3.7 This place has some good food items. Cakes are nice , Ice cream and milkshakes are pretty good too including the cookies. Reason for 3.7. .... it can get busy and the staff can't manage this adequately and food does not arrive in timely manner. So you have to keep on top of it and ask if you think you've gone over the time given. Also for me it's needs to be priced better. I will say its one to visit and try
Aa Bb . 2023-04-12
MORE AT Google
I’m not really a dessert person but passed through here and the options look great, everything was super sweet and gave us all a sugar rush! If dessert is your thing, worth a try. They have an upstairs for extra seating.
Momin Mahmood . 2023-04-07
MORE AT Google
MashaAllah TabarakAllah. May Allah increase your Rizq in this beautiful business. InshaAllah ta’aala. I am a food concept/ branding creator and I visit Eis cafe quite frequently just to have a ‘thick’ biscouff milkshake nothing more. All I do is slowly sip and admire all the creative touches they have added to this original Birmingham cafe/dessert place. Whether we are talking about the individual desserts they present, the coffee from quarter horse (perhaps best roastery in brum) or the outlay of the cafe and design, everything is very well perfected. The branding and the quality of products they produce are above and beyond. I would say any new dessert shop in Birmingham or even across UK needs to use Eis cafe as its base of design and delivery and then they will be successful. What an example you have set for so long now in Birmingham nothing comes near it. Absolute pleasure to visit this place always will return great vibe ,great ambiance and branding of the new store in lady road defines all that. Alhamdullilah 👍🏽
Ethereal UK . 2023-04-06
MORE AT Google
Good place for a lads hangout. (Theirs an upstairs lounge)
Hassan Ahmed . 2023-03-30
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in West Midlands
6056 Opinions
One of the city’s best hidden treasures and jewels in the crown in the heart of Birmingham.. A glorious spacious and pretty. venue. Staff are very accommodating, attentive and welcoming. Good choices of world lagers and cocktails. I haven’t tried the food yet but will do as it looks and smells amazing from what I saw of it.. I look forward to visiting you again in the very near future. Thank you for your hospitality .
5144 Opinions
Sharon was the best hostess! She was so helpful and an absolute pleasure to be served by. Couldn’t big her up enough ❤️
1132 Opinions
This is my 4th time coming to this restaurant (The Garden Room) in 2 months. Usually everything is average: Food & Service but this time the food was below average & service was simply poor. I raised issue with 3 members of staff and nothing was done other than to make funny faces at me as if I were an idiot for raising the issue, it was both rude and showed how poorly they had been trained in giving good service. Below average dining experience unfortunately this won't improve without honest feedback reviews like this one. Food both taste and how it looks is below Wetherspoons quality, the thing that makes this place popular is the atmosphere and nice restaurants vibes but that is it. 1st Issue Raised: Watery Mushy Peas. I asked why the mushy peas looked so watery, I tried to give them a stir and it was more water than peas. I raised this with the server who gave me a confused look as if these were normal mushy peas. I eat out 2 times a week and have done for 3 years and I've never seen mushy peas in a pot of water. I googled what mushy peas looked like and asked another server if they thought they looked normal... They looked at me as if I were an imbecile which frustrated me so I showed them the Google pictures of mushy peas and only at this point did they see what was wrong. Then they blamed how the mushy peas came to the restaurant and walked off. I was left with the vibes of they couldn't be bothered to sort it out. I then raised it again with a 3rd member of staff and they laughed it off. Frankly the attitude of this place needs some sort adjustments. I quickly paid for my share and left. 2nd issue: why ask if you want ice and then ignore the answer? If you bother to ask if someone wants ice or not at least follow through on their answer. Shows again how little they care about good service. I am sorely disappointed in this place and wouldn't recommend it for any food, only hot chocolates which fortunately are hard to mess up. I don't like to give low star reviews but there's no way a place can get better without honesty. The Garden Room needs to work on training their staff better in service, ensuring there's quality assurance in the kitchen for food going out and improving the quality of the food being prepared. The time I visited before this I booked in advance (they got the name wrong despite spelling it over the phone)... The Sunday dinner was frankly just not good. The dessert however was tasty.
1265 Opinions
Horrible costumer service. I was waiting to be seated for over 10minutes behind the “wait to be seated” sign when there was barely anyone at the restaurant. The staff kept passing by and ignoring me every time I spoke to them. I love Damascena but would not recommend the Harborne branch. Go to the city center or the one in Hagley Road, avoid this one as they seem to not care about customers anyways.