Efes Kebab House - Great Portland Street in City of London, Westminster

worst customer service the manager are rude and 0 hygiene the chiken was not even fully cooked.

Everytime, it takes way too long for my very simple orders to get put onto the table. I consistently wait 30-40 minutes for a burger and some wings. Very unacceptable

ash! good waiter, very attentive; fanta chicken was good but the mash needed a bit of cream.

I had a fantastic experience at Nando’s, and I want to give a special shoutout to Dili Raj. From the moment we walked in, Dili made us feel welcome with a warm smile and attentive service. He was knowledgeable about the menu, offering great recommendations and ensuring our orders were just right. Dili’s friendly demeanor and quick responses made our meal even more enjoyable. It’s clear he takes pride in his work and truly cares about the customers. I highly recommend visiting this Nando’s and hoping you get served by Dili Raj!

Typical Nandos with Nandos type food.

Great chicken for affordable prices. I only had the 1/4 chciken but would definitely go back to try something new.

Kelly was really helpful and welcoming!

It has been 20 minutes and I still don’t have my 2 fries and wrap. Slowest service ever

I am very disappointed with the way we were treated at this restaurant. We were a group of eight, and before trying to make a reservation, we were told it wasn’t possible. Then, when we came back 20' later, they told us there were too many reservations. (Wt..???) When we asked if we could at least be seated at separate tables, the person refused and spoke to us rudely. They made it clear that we didn’t belong there. Merci ...

The service I received was great and the waitress Aishah was really nice and super helpful. Her service was fantastic and very hospitable.

The food was great as in all Nando’s I have been to but I would say that the atmosphere and service were better than usual at this location!

Very rude stuff members especially Rodrigo and Francesco. Never going back again

Food was great but was served brown bits on avocado with my salad, food was also left on counter for almost 10 minutes while waiters had nothing to do and heard the food bell ring 3 times yet no one brought my food over. Had to actually go over there to grab my food as no one would bring it. There were only 3 tables in the venue when I ordered so it definitely wasn’t busy.

Stuff was attentive. Clean. Good atmosphere. Easy to order through the app. Excellent restaurant for kids.

The best Nando’s in the country with high industrial ceilings and tons of space. Excellent vegan option.

Very friendly staff, came here as the staff at Baker st were rude so decided to come here as a large group of 8. I don’t understand why they let moody people at the first point of contact (baker st). Here was complete opposite and very welcoming. Big and spacious with cool funky decor.

Shoutout to Ieva, Rammy, Kelly and Dom for their wonderful service.

Food and servise was really good. Juicy fresh chiken and nice atmosphere. 👍🏻

delicious food, possibility of "infinite" drinking. very nice service. thank you!

Often visit this nandos when our community group meets up. This means taking larger groups of people into the restaurant and they are always welcoming to us and manage to find somewhere to seat us. Orders come quickly and never had a problem. Nice and quiet and clean.

My god this was really good I got the loaded chicken pita wrap. So good! Staff was fear and food was fast. Best restaurant I’ve had in London.

Good customer service, I was served by Mabli was really nice and friendly.

Mexican atmosphere, delicious spicy food, friendly staff 👍👍👍

Good food with food allergies options.

In this restaurant one lady and one black guy behaviour very rudely and talking loudly

Good, simple food. Great for picky eaters. Good selection of sauces, specially hot type.

Best Nandos, quality food. Service from Ashraf is top. Highly recommend

Such an amazing service and food. Fresh tasty food but it comes really fast. My favorite restaurant chain!

Repackaging the whole chicken. Delicious.

I've not had brilliant experiences in this place recently, but this young man turned it around full stop. The food good as always, but what made my experience was one particular waiter (working on the 8th May 2024 at around 8pm) he served me with a big smile and went above and beyond to make sure I was comfortable, I am cursing myself for not remembering his name ( it began with H) please make sure he gets the recognition he deserves, he was way better than some of the other staff, including the manager. He should be the manager frankly. A true gentlemen with a warm smile and takes every step for his guests.

Excellent location, very friendly personnel. Decor needs some updating. Food is typical of Nando's.

Amazing chicken with tasty sauces 😊Health, taste, service… Definitely worth the price

Wasnt a busy place. Food was better than any other place.

Very delicious chicken burger with spicy punch. Chips were good but they were much better with the spice on it. I recommend if you like spicy food! And If you dont like spicy food you can just leave the spicy souce out.

Ordered food for 13 people to take away. Ordered 2 family platters as well as a whole chicken. The order was large so we had to wait 20 mins so the server told us we could go for a walk then come back. Overall efficient service, got what we paid for. Plenty of sauces, tissues, wooden cutlery with paper bags all provided.

I asked 10 times for a free lactose meal, and here I am dying because of a full lactose mashed potatoes I thought It was free. If you ask for allergies since costumers sit, pelease, make sure that kitchen does right his job.

The food was great but there was a luck in the service... dirty table for example.

I went because someone wrote there is juicy meat; that wasn't my experience. My better half and I never heard of Nando's but the teenage boys had. Things were ok but not my preference.

Friendly staff, great customer service and great food

Not been here myself. But the stories are wild. Especially the terrible treatment of customers who get deliveries and delivery drivers. Idiot manager thinks he's the god of nandos. Fire him

Listen nados management team Portland st it's really simple, if you're busy at the restaurant with customers, just turn the deliveroo machine off and don't make delivery drivers and wait there for 30 min with no response from the bell I've rang.

The staff here are rude to the delivery drivers, just treat them like they're one of your customers. They're working for your store technically. Anyways hope your HR teams looks at these reviews and makes a chance.

Absolutely abhorrent staff. I was eating in and they were bullying and abusing the delivery drivers picking up orders there. Will never ever go to a Nandos again on the back of this experience

Such a great experience. Nisha is very nice and hospitable!! Would surely come back again for great food and service!

All you can expect from a Portugesian Chicken food chain. Well cooked chicken full of flavor and perfectly sauced. We also tried the chips with Chicken and medium spiced sauce and it was delicious. With the Chicken we ordered garlic bread and spicy rice for sides and eating It all mixed remebered me my trip to mozambique, lovely. The staff of Portland Street is the BEST part, lovely and caring, ill love to go back someday.

Amazing food and great service! Thank you Rabeya for the great service!😊

The food and service were very good, we were served very friendly by Rabeya.

Had a fantastic time here yesterday. I had half an hour to eat and leave, and the whole team were super great about getting me my food with enough time. Thank you to Tyrese and the whole team for this!

Fast food place at a good price. We ordered several chicken pitas with potatoes and rice and they were quite good, although they abuse the spice a little in this place and it absorbs all the flavor of the food. The refill drink was not good. Price between 10-20 pounds per person. They do not charge a tip but they do require you to place the order with your mobile if you want to pay with a credit card. If you pay in cash they allow you to pay on the premises. You don't need to reserve, I recommend it.

They all are rude with delivery drivers Misbehaving all day with delivery drivers

Amazing service at Nandos from Mohammed and Tyrese today. Made us feel very welcome and it was just such a lovely atmosphere for a Friday night!

Excellent and speedy table service from Tyrese

Had an amazing afternoon and amazing service from the staff there ❤️

They don’t care about delivery, packing orders for 20 min, don’t come here

It was a bit of a shambles when we went, admittedly it was a large group of 10, but after 90 minutes only half of us had our food, and some orders arrived wrong despite ordering via the website. After another 15 mins, the one person who placed an order at the counter still had no food, so she chased it up to find out they were out of stock and hadn't cooked anything. She then agreed to have "whatever they have spare", so after 2 hours we had all finally managed to eat lunch. I've added an extra star back as the food was very nice, and the manager apologised and offered us all free cake. I'm not sure if the blame lies on the staff, the communication system between kitchen and servers, or simply Nando's for not hiring enough people (it did seem to be quite short staffed), but I wouldn't risk it again with a large group.

Always great customer service when I come to this branch of Nando’s.

Pleasant Nando's with the atmosphere as its biggest attribute. Food was ordered and served swiftly with quiet spaces and friendly staff. Peri chips and the butterfly chicken were perfect with the new Churrasco flavour alongside the garlic hot sauce.

Nando's chicken was tender,aromatic, moist, and tasty. The sauces were great and catered to people who like it mild, spicy, and not spicy. The sides were good, too. Love their chips!

I ordered a butterfly platter which is supposed to be 2 full chicken breasts. I couldn’t believe how tiny the chicken breasts were! Both of them together were smaller than my palm! Smaller than what 1 regular chicken breast is! Very disappointed. Have been to many Nando’s around the world and this was the worst experience so far.

Friendly staff and good food, especially the drinks with lovely iced tea and mango smoothie, very gentle atmosphere on top of this 8/10

This Nando’s is right next to my office and I love coming in here for lunch. The food is always fantastic and is served very quickly, and the restaurant layout is spacious and comfortable. Aishah helped me today and she was very kind and friendly. I ordered a sunset burger with peri chips and the burger was very juicy and flavorful. Overall this is a great Nando’s location!

Got order wrong and refused to change it. Manager is very impolite and was rude to my children. Bad experience

We stopped here for dinner after the recording last week on a Thursday evening and it was quiet and the service fast.

today was the first time i ever try nando’s and i was very excited, i went in and was greeted by a sweet woman and she placed us on our table and very sweet man served our food and it was going great and the service was spectacular and the food came very fast. However we came to order frozen yoghurt and the manager took my order her name was malve and she brought us the wrong thing and we expressed this to her and she was nothing but utterly rude and extremely unhelpful and when we came to order wings she told us that they closed in half an hour so she won’t make them anymore. This woman is the worst manager i have ever come across and was seriously nothing but rude and extremely disrespectful. I cannot believe this was the way we were treated in store today and am in utter shock and dissatisfaction.

Νόστιμο κοτόπουλο , μεγάλες μερίδες , και αρκετά καλές τιμές !

Went up to order additional food she told me sorry but we ran out and we are closing in 30 mins. Then I asked a colleague of hers and she told me it’s be cause we are closing in 20 mins and she told us to shut down the kitchen. I went to her and told her there is still 20 mins I want to order food. She starts raising her voice telling me don’t question my managerial skills. We do not have any food to serve now. So my kids decided to have soft served ice cream. They ordered she got them normal ice cream. I asked her why is not soft served. She said that this is what they ordered. Then I told her is the soft served ice cream working. She said yes, but you have to go order and pay again. Never going there again where customers are not appreciated and the lack of honesty from the manager. Two of her colleagues, I think an assistant manager and teller came to us to talk to us politely to calm us down after they saw what she did. Merve the manager was very rude… Change the manager…

Me and my family went to NANDOS we enjoyed it but we hen we went to go get dessert we asked for 2 bottomless soft serve ice cream and wings they said they can’t give us the wings because they stoped working and it was 30 minutes away from closing then they gave us Vinila ice cream and said we ordered it and declined a refund every one else from the workers were very nice but the manager marve was not honest and was very rude and was raising her voice which is unacceptable and not polite and very rude

Standard Nando fare. Nice and airy and clean. Everything was available and easy to get to. Lots of seating and staff were friendly. Nearest tube station is Great Portland Street. Warren Street station and Regents Park station are also nearby. It's about a 10-15 walk to Oxford Street... Or a 5 minute walk to Regents Park if you want to walk off some of the chicken

The first time eating at this nandos, the food was amazing as always, and the stuff was super friendly and welcoming into this restaurant.

Possibly one of the best nandos I've been to. Quiet atmosphere and very quick service

It really is just overpriced take away food.

Thank you to our waiter for their amazing and friendly service. Table 5 on from 12:30-1:30 on 22/11/23 Cam and Demi

My friend and I visited this Nando’s on a weeknight. The food was really tasty but the only unusual thing was that the garlic bread was very spicy. Despite that one issue, we found the restaurant and staff to be great and we’d definitely visit this Nando’s again.

Great staff great service and ofcourse great food. The only restaurant my child loves to to go too! If it's chips it's got to be Nando style chips! Nandos caters to allergies too so this is a brilliant place for my family.

Nandos is always a great spot. The sauces are my favorite part in the staff is always great and friendly. There are so many chicken options. It is awesome and the sides are a amazing too

Great service, food was cooked well.

Amazing food which arrived quickly and amazing staff! Really polite and made sure we were okay throughout our meals. Ledo the manager was particularly nice to us as well !

Super jedlo, skvelá a priateľská obsluha

The food was very tasty and the team was very cheerful and friendly!

They were nice! Speedy service and staff were really attentive. I had a nice comfortable lunch :)

Great fast, friendly service and the food was fantastic. Special mention to Tyrese our waiter. Very helpful and friendly. A credit to the company.

Been here a couple of times now when in this area. N the food , service and atmosphere was all good. Thank you for yummy 😋 food .

I have had the perfect Nando's experience. Food was so delicious, venue immaculate and staff extremely friendly and helpful; thank you espeically Ludo and Jailson who made my evening so perfect top marks 10/10

The chicken was really dry, I wasn't a fan.

Good restaurant, there are several in London. Reasonable prices and good food. The seasoning on the chicken was exceptional.

Lovely place. The atmosphere is great 👍🏾

Clean restaurant, not too crowded, helpful and friendly staff and quality of food was good!

A allround good dining experience.

Que rico el pollo hot, las patatas peri me encantaron Llegamos casi a la hora de cerrar pero aún así fueron amables y nos atendieron y nos dieron nuestro tiempo Gracias Instagram: carlosromandi sailing_anahata_

Food was excellent, service was great, really everything was good. But sheesh you price this like an upscale restaurant. I always feel like they're trying to be something much nicer and more exclusive than they really are. That's the main reason we only go here once a year or so.

Long wait to be seated while half of the restaurant was empty.

Thank you Fatim for a delightful and delicious experience. Food was amazing and service was even better!

Delicious meal at Nando’s tonight. Like other reviews, just wanna say how great Fatim was. So good and friendly and quick! 10/10

This is our personal favourite Nando’s in the uk. The restaurant is very stylish, spacious and in a great location. The staff are also very friendly especially Merve who greeted us, sat us down and took our order. She is an asset to Nando’s

Fantastic place and staff, very friendly and warm welcome. One of the staff name was Reneenyl. Thank you and will visit again.

I order at this Nando’s monthly, sometimes, weekly. They never disappoint- great food and flavours.

Great food and the attention Superb

Excellent atmosphere, food and service. 5* for Remi.

Ordered boneless chicken with peri salted chips and spicy rice. They were perfectly cooked. Bottomless coke was just like a cherry on the cake.

Arthur was brilliant super friendly and helpful. The whole team were great. Best Nando’s in London and we’ve been to almost all of them. The bathrooms are unique and creative.