eat the bird in Taunton Deane

Used to be great, but our last experience was an absolute parody of a terrible restaurant. We ordered for delivery. An hour and a half after we placed the order, we start wondering what's going on and try to phone the restaurant multiple times. No answer. No call back. Two hours after the order was placed, we get a text from the driver saying he's arrived... but somewhere else. After getting dressed to meet him in this location away from our house, we finally sit down to eat. The food is stone cold and dried to the point that it's unpalatable. Literally unpalatable - as in too dry to even chew properly. I'd initially assumed that the reason it was late was because there was a delay in the kitchen. I didn't for a moment think that any restaurant would prepare a meal upon receiving an order and then let it sit around on a counter for two hours before sending a driver out to deliver it. That's absolutely disgusting and unacceptable. I don't know why they think they can get away with something like this as if it's a perfectly normal way of running a business that sells food. The cherry on top is that they never answered the phone when we wanted to ask about how this happened, so they can hear it all through this review instead. UPDATE: Regarding the response from Gordon below, I appreciate the assurances that everything that went wrong was actually the fault of the third party takeaway service and that none of this would have happened if we'd ordered directly through the restaurant's website. There's just one tiny problem. We DID order directly through the restaurant's website. :^)

Always great service, friendly staff decent atmosphere. The food is consistently awesome!! The beer is nice too!

Delicious food. The chicktator was especially tasty!

I recently gave this establishment a 3* review....the taste was great but I didn't think it was good value for money due to only finding 3 cubes of chicken....I had the chicken Louisiana... However.. I have since had the same and it was perfect...really was what I had come to expect from Eat The Bird Taunton.... But I left it too late to leave a positive review on Deliveroo....also I received an email from them wanting to correct this....which I thought was lovely but not necessary as the the dud order was a one off. ⭐⭐⭐⭐⭐

I am sick and tired of giving this restaurant the benefit of the doubt. Two years ago, I loved this place. This has gone downhill so quickly and the food as of this evening was awful. Focus back on producing good, quality food. I would recommend somewhere else

My first time and definitely not my last!

Really good service on a friday lunchtime when it was fairly quiet. Good vegan options. My only criticism would be that the vegan chickless-tator burger was really wet from so much mayo and juices from the kimchi. The burger bun got really soaked and fell apart. Tasted great though!!

Eat the bird has always delivered and this time was no different, the staff were extremely helpful with anything that me and my partner needed and the food was stellar.

Food worth making a very long trip for and a fantastic vibe to the place. I will take any excuse to stop here as I cross the country. I would give the service six stars if I could.

Every time I come here the staff are friendly and very helpful, the food is always delicious and the staff make sure they get you all you need and more, quickly and efficiently.

Great food as always - Wings Wednesday is a real treat and great value 😀😀

Great place for Chicken Burgers. I love a Proper Filth!

Absolutely brilliant, can't complain (frickles are a amazing 😋😋)

waiter was incredible, didnt get his name unfortunately but incredible customer service. Thank you for the birthday shot!

Great staff, great food, lovely spacious tables wold definitely recommend ❤️

Food was really good but waited for 45mins for food

Not gonna lie, Best burgers and wings I ever had!

We came to Eat The Bird (Taunton) for dinner, and to be honest had a rubbish experience. We’ve been a few times before, and often there is a lot of us, and the food / service has been good. Unfortunately, 50mins + after ordering, the 2 of us still had not had our order, and although it was around 7pm, the restaurant was not too busy to justify that kind of wait. We didn’t complain, but the waitress did come over and apologise and offer us a complimentary drink which we thought was nice of her. The food still did not come for a good while after this, so we wonder whether it got forgotten about? And I feel like the waitresses should have communicated better, because at one point my partner and I genuinely contemplated leaving it seemed to be so long. Despite this, we were actually quite patient, and we both said hopefully when the food comes out it’ll be worth it. It was not. The chips were hot which were nice, both our chicken burgers were cold, I also ordered extra cheese on mine, however it was clearly not added - which was really annoying because we waited so much longer than necessary, alongside the fact other customers before us seemed to be getting their food. Anyway, the waitress told me she put it though the till, no doubt she did - but I’m confident it was not added to the burger, and then had to show her the inside, as I couldn’t be bothered to debate over this? However, she did agree it did not look like extra cheese was added, so she took it off the bill too. After a long day, then a long wait on food which was to be honest, was not to the standards we expected after visiting so many times before, we felt really frustrated with how much we paid for this meal (please see picture). I don’t think we will be coming back, it’s quite a journey for us anyway as we live 40 mins away, so it was really disappointing to have this experience. Only positive from this was the waitress who mainly served us, she was pleasant and understanding, and we did explain we never usually complain, so for us to speak up and say how bad our experience was should say a lot. Again really frustrated with the price of this meal as it was just such a letdown. If you’re hungry I don’t recommend going here

The Doble dip would be my death row meal.

Eat the Bird came highly recommended by our friends and we’re definitely coming back! Service was warm and friendly, and the food was top notch! We were made to feel really welcome by Emilia and Bertie’s drink recommendations were spot on! Thanks guys for a lovely meal!

Loved the food really nice, cost me £21 for burger, fries and a pint. Little bit expensive but would go again and would recommend

Kai, top server in the Taunton branch foods always lovely and a wonderful atmosphere

We were served by Kai, who's service was exceptional. He made the experience a great one, and the food was matched. Will be returning!

A quick and tasty lunch. 2 tenders chips, a sauce and a soft drink. I could bathe in the buffalo sauce. Yummy!

Nice fried chicken sandwiches and side dishes. The food is well cooked and tasty and the portions are decent. Good value for money.

Kai was great, give that man a pay rise, super friendly and accommodating. No ask was too big. Best food in Taunton. 110% recommend.

Food was excellent tasted very fresh.Service from kai was excellent he was very enthusiastic and caterd to our request with no complaint.

Service and food were great. Kai was our server. We had the jalapeño specials and they were amazing

Incredible food, so filling, money well spent Lovely waiter Kai very enthusiastic made the experience very enjoyable!

Wow you won't even answer the phone ....my order was supposed to be with me in 30 mins 2.5hrs later it turns up cold no way of cancelling the order you ripping off gits not happy at all ..you used to be very good now your awfully terrible £42wasted 😕 😞edit I got refunded but this should never have happened

Delicious food, great vibe, but what really stood out on our visit today was our server, Kai. Friendliest service we have received in a long time. Thank you so much!

Greta food as always! Kai was a great server, super friendly! Highly recommend⭐️

Great food and service and friendly George

Jake was super helpful. Good food,banging playlist.

Lovely attentive staff, quick service and good quality food

Emilia is amazing!! Looked after us so well

Very friendly service from Pippa

great environment served by gordan food was amazing

We had a great meal for my girlfriend’s birthday. She’s gluten free and the staff were very accommodating to us. Tilly was our server and a bloke behind the bar was nice too. Will definitely be back

Delicious food served very quickly. We had a happy relaxed evening and Tilly was a lovely waiter. She took good care of us.

Great food great service by Sami and Gordy 💥

Amazing fried chicken. Super crispy burger and the fried pickles were a really positive suprise. Big shout out to Sami and Gordon who looked after us, although all the staff were great. Recommend!

Really friendly welcoming service from Sami and Gordon! Amazing crispy chicken with loads of flavour and the home made lemonade was so good!

Friendly staff Great food Great value Thank you Kai for your friendly service

As always eat bird was lovely, banging food and friendly staff (prefer the Cardiff one though)

Sam was our server, everyone was amazing! The guy who brought out food out (didn’t get his name) was hilarious! Cocktails are some of the best in a restaurant in town

We got served quickly and the food was great.

Great food, service was great. Sammy was very good!

Sammie went over and beyond for us

Great food and service. My mums first visit and she thoroughly enjoyed it. Special thanks to George for his attentive service and dealing with our very specific request.

Horrible wings. Salt could almost cut my liver. Part of my order was also missing which the restaurant didn’t account for

Food was was wonderful, service with as smile! Go on George !

Tilly was nice polite and pretty. Great food and a great experience

The burgers slap, atmosphere is chilled with some good tunes, our server was Tilly who was sound.

Burgers mad tenders and wings on point get at them

really quickly served, lovely servers, great ketchup

Kai (the absolute unit) sorted us out proper with some delicious vegan grub 👌

Fantastic meal out. Staff were brilliant. Kai was the best waiter ever! 😊

Great wings as always, awesome service from Sally!

Amelia was very kind! Service quick and food exceptional as always! ❤️

Love this place. Great food and friendly staff. If your gluten free plenty of options. 1 of the best places to eat out or grab it as a takeaway.

Amazing food and even better service from Kai and Gord. They were attentive, polite, helpful and friendly. Been here a bunch of times and it's always great!

Kai and Gord were brilliant as always. Excellent customer service, excellent food!

Food was absolutely brilliant, but the service was outstanding. Went as a group of 17 with a few amendments to the menu required for fussier diners and nothing was too much trouble. Would definitely recommend

Thank you to the team for a great meal!

Kai and gord are amazing at service

Really welcoming staff. Food was great, keenly priced with quick service and a wide variety of options. My dining companions and I had a good spread and walked away very satisfied. Shoutout to our server George who was helpful and polite.

Alex, the manager, is always great and always very attentive. We had the Wing Wednesday deal and tried the Chinese BBQ, Buffalo & Garlic Parmesan wings. All of which were very tasty and good portions. The boneless wings are also very good to try.

Awesome service again and again !! Love the food, the service and the atmosphere/ music. ;)

Korean fried chicken burger was just sooo awesome

Korean fried chicken burger was just sooo awesome

Excellent food. Great service by Kai. Highly recommended!

Excellent food. Great service by Kai. Highly recommended!

Emilia - the best waitress in Taunton

Lush food and even better waiting staff, Emilia was fab! ☺️

Matt served us and was lovely, very bubbly and attentive! ☺️

Great Food at eat the bird. Gordan was helpful and made our time enjoyable. Worth a visit

Matt was super helpful and friendly and the food and drinks were amazing!

Matt was lovely very energetic and kind! food was amazing will come back soon

Tilly; top job! Professional, attentive, well mannered, a recent recruit credit to ETB Taunton. Gordon; as ever the consumate professional, excellent service. Good people, good food, makes for a better than good place, coupled with "location, location, location", the perfect place.

Took Kai’s advice on what to have and they nailed it

Kai sent me here! Great food great service

Great food and Kai was super friendly and attentive

If you like chicken this is the place for you. Wings to die for!! Tilly, our waitress was great.

Kai was incredibly polite and helpful, the food was great and the music was banging,

Kai was awesome, all round sound guy!

Paid £52.00 for food and delivery. No Chicken wings arrived. Rang the store and was told the chef says the wings were in the order. I advised the wings were not and was told to try and make a claim via Uber. Not really helpful at all and basically told I was lying..... Thank you Not - Eat Only half The Bird......

Brilliant attender Jake. Lovely food

The food was amazing!! Thank you Kai for being the best person ever! I'll definitely be back soon and not so late that I keep you after closing (sorry)

Kai was absolutely the best person ever and made sure we were all happy with our food. Will definitely be back again and will make sure I’m not there after 9pm as I did feel bad for making him stay later than closing time

Great service from Emilia, really enjoyed the food. :)

Emilia was the best waitress ever

Our first time eating here and it was great. Amazing service - the waiters were so friendly and helpful - even going as far as to scramble together the special burger I’d ordered despite the fact they’d technically sold out. Incredible food, honestly can’t fault this place. Only reason I gave 4 stars for atmosphere and not 5 was because it’s a Sunday so was naturally fairly quiet!

Matt was fantastic, gordon was alright i guess and kai was there

When you don’t want to cook but still want something scrumptious 😋 That’s where Eat the Bird scores big time for us!

All of the staff I spoke to were genuinely lovely and so welcoming, the food is the best in town, and the outside seating is near the river which is beautiful.

I had a lovely time here. Alex had brilliant customer service and made me feel very welcome, the food was delicious too. Highly recommend!

Fantastic as always, love you lots

Great visit to ETB as usual. Alex was a fantastic host.

Enjoyed our dinner, standard fries could of been hotter but we're lovely, our sever Alex was great and postive was lovely seeing him train a new staff member.