Eastway in City of London, Westminster

Just spent a few days in London and it was always a great start of the day being checked in by a friendly smiling person which made sure we felt home at the east way brasserie. Thx Aishat for being a super host.-) have a great day and see you soon.

Aishat is amazing and her service is top notch

The food was nice. Good atmosphere for breakfast. And the service was very friendly especially thank you Ali for your hospitality.

Excellent service from the team, without a doubt I loved the breakfast and especially the treatment of Raquel, who was very nice to us.

Had amazing espresso martinis at Eastway Brasserie !!!! Aishat, Aziza, Joe and Carlton were excellent !!!!! Fantastic customer Service and beautiful cocktails made with great care and attention, highly recommended!!!!

I just popped in to get some tea to go, and my friend and I ended up taking a number of stylish and unusual photos in the lobby. While I was waiting for tea, I chatted with a waitress named Raquel, she was very friendly and gave some tips on what to see in London!

Had a relaxing and tranquil afternoon tea here on a warm and sunny day in September, literally just around the corner from the hustle and bustle of Liverpool Street Station. Where we were seated, the atmosphere was kind of like a lounge in an old historical home, with high ceilings, comfy chairs, a couple of other groups of customers chatting away and some quiet background music playing. Nice glass of Prosecco to get things started. Food was excellent, as you’d expect for an Andaz restaurant, and the hot beverages were all-you-can-drink. Staff were attentive and welcoming at all times - special thanks to Joe, Aziza and Aishat. Overall, the experience was excellent. (Just need to keep an eye on the calories for a bit now!)

Very good food in a more than cozy atmosphere. The service is first class. We would like to thank Kawsa and his team, especially Joe and Aziza, for the extremely friendly and courteous service. We enjoyed the stay very much.

Afternoon tea: Aishat eye contact straight away even though she was dealing with other customers, asked us our preference of seating, offered us alternatives to sparkling wine (which was included in our afternoon tea offer) she explained everything regarding food which was sandwiches scones and tasty sweet dessert, bite size but perfect, Aishat was discreetly helpful and very attentive, also or was my Birthday treat Happy Birthday little dessert with candle and 3 lovely singing staff, will defo be back.

Very good food in a more than cozy atmosphere. The service is first class. We would like to thank Kawsa and his team, especially Joe and Aziza, for the extremely friendly and courteous service. We enjoyed the stay very much.

Sehr gutes Essen in einer mehr als gemütlichen Atmosphäre. Der Service ist erstklassig. Wir danken Kawsa und seinem Team, allem voran Joe und Aziza, für den überaus freundlichen und zuvorkommenden Service. Wir haben den Aufenthalt sehr genossen.

I had a wonderful afternoon tea at Andaz. They were very accommodating as I don’t drink Prosecco or wine, allowing me to choose a mocktail instead, which was a delightful touch! The selection of desserts was lovely, the sandwiches were tasty, and the warm, fresh scones were perfect. Highly recommend!

I had a wonderful afternoon tea at Andaz. They were very accommodating as I don’t drink Prosecco or wine, allowing me to choose a mocktail instead, which was a delightful touch! The selection of desserts was lovely, the sandwiches were tasty, and the warm, fresh scones were perfect. Highly recommend!

It’s a great place for breakfast. Customer service was very helpful and friendly. Specially thanks to Ali for the hospitality and support . Moreover we love the food as well.

As a guest of the Andaz hotel I often have breakfast here and the staff is really the highlight - they are extra friendly and welcoming, which sets you up for a good start in the day. Particularly Raquel, who remembers my room number and order after the first day and Aishat :)

A special applause to Raquel for the welcome who was very kind and professional.

Raquel, the lady at the front desk was warmingly helpful! The place is smart and breakfast is tasty

Without a doubt this is my go to place for a lovely afternoon tea. I have been to this place in 2022, 2023, and 2024 and the service has always been the same; excellent! The staff members are super lovely and accommodating and they do their best to make your experience special. My friend and I visited them just today and she was as pleased as I was! All staff members were very friendly especially the lovely Joe and Azizeh! She was lovely enough to provide my friend with a non-alcoholic beverage instead of a glass of Prosecco as she didn’t drink! It is very rare to find a place with good service and food and it’s even more rare to find consistency and this place has both! I can’t wait to go back again! 🤍

Great service.and Aziza makes THE BEST Espresso Martini!

Wonderful breakfast spread very friendly staff that has been dealing with me during my morning rush including Raquel who is so kind and great at her job!

Great breakfast for guests at Andaz! Had breakfast here almost everyday during an extended stay as a globalist. Service was attentive and quick; the buffet options were very reasonable as well. Sometimes they run out of items towards the end but they always come around to tell everybody before ~11am for the last round. I especially appreciated Raquel who always greeted me with a warm smile!

Amazing , good services , helpful , raqual was so helpful and good with the children , night lighting and drinks were tasteful

Food was well prepared and tasty Joe was a great server!

Das Frühstück war wirklich toll und es war alles frisch und super lecker. Auch die Angestellten sind sehr freundlich und vor allem Raquel hat uns immer freundlich und zuvorkommend empfangen. Und wenn Sie ein paar Minuten übrig hatte, hat sie sich immer mit unserer Tochter in der Spielecke beschäftigt. Einfach ein ganz toller Service! Raquel war einfach wunderbar!

We had lunch. Customer service was very friendly specially thanks to Ali for your hospitality. The food was very delicious. The atmosphere was very nice and clean.

Great service and overall very pleasant experience

Had an amazing experience!! Specially the service by Raquel was so good.

An absolutely stunning place to stay at the Andaz. Service is second to none. Thank you Raquel for being so delightful and a pleasure to meet at breakfast each day. You couldn't do enough for us 😊

Lovely breakfast and great service by Raquel. The kids table with make your own waffles and pancakes was great too!

We had an amazing afternoon tea experience, with exemplary service from Raquel throughout. Thank you!

A hidden gem in front of your eyes! Lovely food and great value. Will be back!

Rachel was so kind and helpful from the start. A little kids corner to keep them busy - and kids utensils! Great find!

We were a group of 6 friends we hadn’t booked but were welcomed in and given a lovely table by the window The menu was varied and we all enjoyed different starters and main courses - imaginative dishes which were very tasty and well presented Good range of wines and drinks including mockttails We weren’t rushed and enjoyed a relaxed long lunch with desserts and coffees to follow Very impressed we will certainly be coming back

Big shout out to Raquel, wonderful customer service for Breakfast this morning. I’ll be back.

The best waiter ever, Sumon was so polite and generous. The food wad great and the atmosphere was so peacefull. We thank you so much.

Took my family here after a long day in London and I cannot praise the service enough. The waiters were genuinely some of the nicest and most attentive ones I’ve had in London. They are a credit to this place. As a veggie I’ve had better food in town but it was still very good and my family of meat eaters said the food was delicious. if you want the best service and good food you need to come here. I didn’t catch the names of the staff but we visited on the 10th July between 6-9 and I would like the management to know the staff were perfect. Looking forward to the next time

Beautiful spot on a rainy Sunday we were welcomed in and had the bottomless brunch !! The aranchini was so delicious as was everything else. Service excellent, everything excellent x highly recommend

The staff seemed to have issues in dealing with my reservation. We were seated and left for ages before order taken then three different people came and did so. Seemed a bit chaotic. Food average. Not offered any more drinks until we completely finished everything and we're getting ready to leave. Disappointing.

We were staying at the Andaz, so this was a convenient location for breakfast. The first day we waited an excessive period to receive french toast and a cheese omelette— turns out our food was given to another table. The buffet selection was good so we came back for a second day and Karim’s excellent service more than made up for the previous day’s mistakes.

Came for a hearty breakfast. The service is remarkable; I was looking to charge my devices with a wonky universal charger, they tried their best to help (didn't work, but I appreciate the care). Went there a little before noon and the menu didn't have eggs, but they were nice enough to whip up scrambled eggs in the kitchen. Overall a good experience made great because of the service.

Slow and rude service. Our burgers took 30 minutes to come to the table on a relatively quiet evening. The chicken burger was slightly pink. I raised a concern about my food to the staff and they were condescending and waved it off. The restaurant is in a beautiful building, it's a shame the food and service doesn't match.

Oh no such a shame Been here once before and i recall the food was lovely Arrived here for a quick-ish tipple before heading into a train from Liverpool Street station. Unfortunately despite many staff around it took well over 10 minutes for 2 drinks to arrive. Needless to say we left before the drinks arrived. I then remembered that I had been here a few years back- lovely food and great ambience but very slow service (but plenty of staff around) and my party of 3 left after our brunch to continue our drinks elsewhere. To the manager- Please please please hire staff that can respond to patrons fairly quickly. You’re in a prime location right by a major train station. One cocktail and one bottled beer should not be too long to arrive at a table. Many places seem to have less staff than you but you appear to have a fair few staff milling around so please kindly train them so that they can respond more quickly to your guests.

Great food and a chill environment. Burger was amazing.

This place is overpriced for the lack of quality and tasteless food! After sending back our original Linguini dish (soaked in oil!) we settled for a chicken burger which had no trace of seasoning, aesthetically looked good until you took a bite! Will not recommend and needless to say we will not be returning.

Breakfast review. Top notch buffet with an assortment of cold and hot options. Tasty smoked fish selection and even the ready-to-scoop scramble eggs are creamy. Good coffee.

Nice room. Short menu should be good. Almost empty but service was glacial and lacking professionalism . No side plates for bread, so forced to eat from table. Food service very slow and then taken to wrong table. Wrong cutlery. Then two spoons. Bread no butter. Slow wine. Mediocre Caesar salad poorly presented. Prawn linguine was very nice. Black rice with duck breast was undercooked and hard. Attention to detail and it could be okay but for the money, it’s not somewhere I’d recommend.

Decent place to go. Nice quick menu for a quick lunch option.

Service by the staff on the day was fantastic, but the afternoon tea was a little underwhelming. The sandwiches felt chilled, not freshly prepared, the scones, however, were very good. Cake selection OK.

Chose restaurant for convenience to all parties, near Liverpool St station. Overall, food was great. Service was eventually fine. Bit noisy, but there was another large party in flow at time. Ordering was a struggle, as waiter didn't speak or understand enough English to take order. Asked for sweet potato fries instead of normal chips. They brought both out for me to eat - and some other waitress butted in with a lecture on how they charge...blah, blah... Told her to charge what she had to and had to explain.... chips, blah blah!!! Too much hassle to order a simple meal. Not keen on revisiting. The dessert that melts before your eyes was fun though and tasty.

Arriving Monday evening for dinner it wasn’t busy at all so had full choice of tables. It’s a lovely space, expansive, bright and atmospheric. Perused the menu with many enticing choices but eventually decided on corn fed chicken breast & steamed sole. While waiting had a cocktail and a fruit juice mocktail. Dessert was a shared magnificent chocolate sphere that melted when hot chocolate was poured over it. With coffee and cappuccino. All were delicious. The woman looking after us was friendly and helpfully attentive. A grand evening’s dining.

Not a pleasant experience throughout, the starter (prawns) and main dish (Ribeye steak) came out at the same time and when I questioned this to the waiter he stated he had just started his shift and wasn’t given a handover by the previous waiter, the restaurant was not busy so i would have expected less or no mistakes at all. By the time I had finish the starter my ribeye got cold which made it less enjoyable. I have given this restaurant an “average rating” as I don’t want the poor service to let down the quality of the food and to be fair to the chefs and kitchen staff the food was delicious and the ribeye steak was nice and tasty, full of flavour and well presented, only downside was that my side dish didn’t arrive and again this is not the fault of the kitchen staff but more the front house. I wasn’t given a steak knife so I decided to use the table knife instead and when the manager came over to see if everything was okay he could clearly see I was struggling to cut my steak and I was still not offered a steak knife. I gave them the benefit of the doubt but as the evening continued the service didn’t improve. I was given a dirty dessert menu with food stains and some berry seeds stuck to it and when I brought this to the attention of the waiter he didn’t look surprise and gave no apology, he took the menu and gave it to the customer on the next table. I couldn’t believe my eyes. Overall experience was unsatisfactory and disappointing and won’t be returning.

Breakfast was great. Provided with a very substantial pot of tea every morning along with some excellent buffet options (hot and cold items, fruit, smoothies), also permitted to order one item such as waffles, pancakes, etc. Staff were very, very good and it was a pleasure to have breakfast in that restaurant during our hotel stay. High-tea (we were bumped from the 1901 Wine Lounge) was not fantastic. Tea was lacking and the pastries were just ok. Given the price-point, I can't be too unsatisfied with the quality, but it's not an experience I wish to repeat. Recommend for breakfast, would look elsewhere for other options.

Excellent shared meal in this brasserie that can even be called a restaurant! The setting is magnificent with a very appreciable view of the open kitchen. We loved the delicious dishes as well as the very warm and dynamic service. For dessert, I recommend the Black Forrest with its magical chocolate dome! A delight! A very beautiful revisit of the traditional black forest! I highly recommend ! THANKS !

I love the East way and have been here on numerous occasions. I love it so much. They do great water and coffee and also the food is amazing. The staff are amazing and helpful. Another must visit in Liverpool Street. An absolute must. P.s. i cant believe how quickly you replied. I wonder if you can help me. There was a girl who worked here who helped me with a greek salad. Do you know what she is doing now? Is she still working here? She really helped me. Also can i just say ritz carlton is awesome abd very wise. Also i love your gin and tonic. Im feeling much better coming here. Thank you. P.p.s I love how you put candles on the table. This place is great. Thank you so much for being here. I really appreciate this place and everybody who works here. You have really helped me tonight. Thank you. Looks like there’s an awesome party going on here which I am totally undressed for this place must be great for parties. Everybody in the restaurant is chatting and chilling. This place is great.

Worst experience. The coffee was so cold pancake uncooked and the price is too much. Don’t waste your money

We stopped in here for breakfast. It's a hotel so they have the normal breakfast buffet, which looked very good with a great selection. We opted for a-la-carte and I had the 3 egg omelette, you know when you are eating somewhere a little special when they ask you what fillings, the menu has about 6 options, you say "how many can I pick" they reply "as many as you want". Most places it would be one! My wife went for the full English breakfast with scrambled eggs and white toast, yes there is a toast selection, I chose sourdough. The omelette was perfectly cooked, and just what I was looking for today. The full English is a meal for two, it's huge! There is no skimping here. It's like a food challenged, that my wife failed just for clarity. The staff were lovely, the place has a lovely buzz going, not too loud but enough to be fun. Oh, yes coffee... I have vanilla latte, and the vanilla syrup arrived in a shot glass, the detail is fantastic, to not assume how much vanilla you want in your coffee! It's the little things surrounding great food that makes this 5 stars.

Wybraliśmy tę restaurację na kolację wigilijną. 🎄 I to była bardzo dobra decyzja ☺️ Mój wybór był trafiony 💯 procentach: smażone przegrzebki, stek z sosem pieprzowym oraz świąteczna rolada z pomarańczową galaretką. Największe wrażenie zrobiły na mnie przegrzebki 🔝🔝🔝 symfonii smaków i struktur. Stek midium był fajnie upieczony pozostając lekko różowy w środku ☺️ To było bardzo smaczne doświadczenie kulinarne i przemile spędzony czas. Tego dnia kuchnia pracowała tylko w składzie dwuosobowym, niemniej lokal trzymał wysoki poziom, a drobne braki na talerzu (na przykład karmelizowanej marchewki przy steku) nie były tak mocno zauważalne. Dania serwowano przepyszne i pięknie podane. Ukłony dla szefa kuchni. Dziękujemy ❤️

My son and I cmae here on Christmas day. The menu included three courses and a glass of wine or fizz. We knew we could not eat that much so skipped the starter. Our waiter went out of his way to speak with the manager who gave us another glass of wine instead. Over and above what we expected. I had the turkey and the portion was just right, as well as being very soft and delicious. My son had the steak and he said it was the best steak he had ever eaten. Dessert was great too. Service extremely good and all the staff were very friendly. Quite a find for Christmas day. Congrats to their team.

Service wasn’t great / wine very expensive and service charge high but food was good

Many items from the menu not available, unpleasant desert options, very over priced and service was peculiar. When i asked for some pepper and parmizan with my pasta. The waiter looked at me like I was from another planet. Not recommended 😕

We were warmly welcomed and provided with water and a nice table, but although the restaurant was almost empty, we had to look for waiting staff to take our orders. The food was well prepared,n although my risotto was rather thick. I think the prices were high for a very average lunch. In all, the Brasserie is a friendly place, and very convenient for Liverpool Station but the music was too loud, so I don’t think we will eat there again.

It was a great experience overall... service was good, food was nice and the wine was crisp and cold just as it should be. I would visit again - this time I was on a business lunch.

I don't recommend this place to anyone, the service was unbelievably awful, unprofessional and slow even though it was empty. the food was tasteless, my friend and I ordered mojito and espresso martini both drinks were not good. I will never ever waste my money and time again in this venue. please make yourself a favour and look for another restaurant.

This is a great setting in a good location, but it feels like a hotel restaurant (which it is) and it is no surprise that it was empty. I was entertaining a customer too, disappointing.

On arrival, front of house was absent/uninterested. Ten minutes before anybody came past (it wasn't very busy) and he got me a drink very quickly (thank you). The other server seemed unaware. possibly new. The concept of sharing a risotto (which was excellent) seemed a new thing to her. (It was the perfect size for sharing, as was the chicken Caesar Salad which we shared for a main course. This place, and that food, deserves a better environment and the charming waiter and waitress deserve better training. Shame. David

There was a new chef who made delicious and unusual dishes . The staff were friendly and attentive and it is very handy just around the corner from Liverpool St Station . An excellent find !

Really overpriced- soup of the day over £12! Very inattentive service despite being empty.

Superb three course meal, attentive, knowledgable and friendly service. Highlights of the meal were the tomato soup, like nothing we’ve tasted before, Caesar salad with crispy lettuce, light sauce and tasty anchovies with crispy bacon pieces, followed by a smoked haddock fish cake bursting with flavour and an amazing homemade vegan sausage cassoulet. Deserts were sublime, especially the chocolate fondant, words can’t describe how special it was, the cheesecake was excellent too. Big thanks to Ef and Carlton who were spot on and on the ball, very special thanks to the amazing chefs. Will most definitely revisit and strongly recommend anyone reading this tries it out.

Great night with friends, food first class and all plates returned, empty.

Enjoyed the food but unfortunately, the staff were not attentive and it proved difficult to catch anyone's eye.

Overpriced food for what it was, food was ok. Quite dark and loud inside.

The food was mouthwateringly delicious! The service was sadly very slow :( Beautiful surroundings and nice and quiet.

Arranged to have a leisurely lunch with my husband and two friends. Although we thought the food was a little expensive, the food quality warranted the cost. I had a salad Nicoise with fresh tuna. Others had burger and fries, the fishcake, and an alternative tuna dish. The menu provides the total calories per dish if you're looking for lower calorie options. We also had starters (try the avocado, quinoa and beetroot hummus), a bottle of wine and two beers, which cost us approximately £50 each. Located next to Liverpool Street station - ideal for a good meal before or after travelling with or without company. Good service. On this occasion, it was relatively quiet.

I had lunch with a friend today and once we have finished our main course, we were offered the bill straight away instead of anything else,before even our plates were cleared. We hoped to see deserts menu and found this very odd as we were in the restaurant for less than 1.30h , and the restaurant was not even half full of its capacity. Although we would have liked to have desserts and maybe a coffee, we paid the bill and went elsewhere for deserts and coffees. We didn’t want to make a fuss, however I have never found myself in a restaurant where they present you the bill without even asking for it, without even clearing your plates beforehand !!! Overall a bitter we left with a bitter taste . The food though was very good and tasted very fresh also . Drinks were also good and were served efficiently. But a big disappointment when it came down to service .

Lovely restaurant, service was very good as well as the food (tho could’ve been hotter) pricing was adequate for a london brasserie. However the restaurant was pretty much empty for a Friday which I’d consider quite a popular day in london so the ambience was poor which didn’t add to the overall experience.

Great location, service and food, with a very pleasant setting

Very nice venue. Food is great but wine a bit expensive (to be expected as its part of the hotel). It's a good place to catch-up with friends or partner.

I have always known this place for its convenience. Right on top of Liverpool St station. But the food has improved and now I enjoy it for the food quality also. Service is excellent!

Sehr leckeres Essen zu einem fairen Preis. Schönes Restaurant mit guter Lage direkt an der U Bahn Station. Habe den Angus Burger mit Süßkartoffeln und gemischtes Gemüse gegessen. Sehr aufmerksamer und freundlicher Service/ Personal. Durfte mein Handy währenddessen aufladen :-) Definitiv zu empfehlen! Preis Leistung passt.

Despite not opting out of Opentable cheques they refused to take them.

Not my best experience at the restaurant but it was not very busy and the overall performance reflected the quietness.

Food was lovely and a nice environment inside the restaurant with a relaxed yet quality feel. Service was bizarre, we felt like a genuine inconvenience for being there from the moment we said hello we have a reservation please, and service incredibly slow despite being fairly empty and seeing multiple waiting staff on shift. Service charge automatically added to bill, and no opportunity to have this removed despite poor service.

Food was very good. The service was slow and disorganised, in spite it was a weekday lunch in a business area. It took us a long time each time to draw attention of the staff in spite the restaurant wasn’t busy. We had to ask a few times for our order or reorder from different waiters.

Took a long time for food to come out, when it didn’t seem particularly busy. Good food and affordable prices but bit dark for during the day

Decent venue for office drinks/lunch

We stayed at Andaz and the breakfast here is very very good. Great quality food!

Had a really lunch. Staff were very friendly and helpful

Lovely food, fairly good service but the very loud live music was quite intrusive. I found it hard to hear my friends over our lunch. Please can you re-consider the volume of your background music, so that it doesn’t dominate so much? Thank you

On booking the table, saw that there were 2 menus to choose from, the Brunch and the À La Cart. The brunch menu was more like a breakfast menu with a couple of dishes that weren’t, so I thought I’d opt for the À La Cart. Upon arriving I asked for the À La Cart menu but was told the Brunch menu was all they had today. If I had known I would have made the reservation. They had live music which was great, but it was too loud, me and my friend had to draw our chairs together to have a conversation. The service wasn’t great either. It’s a nice place and could be really great, if they sort those few things out, which are important.

Service wxcellent as always but I ordered cooked breakfast, ingredient were somehow poor, it came luke warm and looked like they would put it on the plate from buffet. I expect something more for £24

Had our Christmas lunch there. Food was average and restaurant lacked character.

Staff is friendly, but the service is very slow & the waiters are slightly forgetful. We had to remind the waiters 3x that we had ordered beverages...they only brought them after 30 min. The venue was not full on a Friday (lunchtime) and I believe that it reflects the quality of the food & service. My salad arrived with a dressing (despite requesting the dressing on the side) & the food lacked character. That said - staff is very friendly (just not efficient).

We had a table booked for 1pm and to be honest the restaurant wasn't very busy but the service was poor, the staff under trained well enough and no customer experience or customer service. We waited ages for the food, then it didn't all come together. Overall poor and would struggle to go back again.

Service very good. Greek Salad excellent. Chicken dish - dry and overcooked. Table had not been wiped - had salt flakes scattered on it.

This is genuinely the best restaurant i have been too. Prices arent too bad. The burgers are so good and the cocktails too! Shame you have to pay for fries separately though. The staff are so kind a generous especially for my dog. Have been here a few times alone and they make me feel very comfortable. Will definitely be returning!

We just had breakfast it was the worst ever poach egg was cold under cook suppose to be 5 star the food defenatly one star never eat in this place again

I love this place. The food is always good and the things that makes it is the great customer service. My first review said something like it is a hidden gem- it remains a real gem. I will continue to return...

Good was delicious and staff were attentive. Would definitely go back again next time I am in the area

The brazzerie was empty. Only 3 covers. Prices and services for drinks was really overpriced. With only 3 covers food was quick and to be fare good value. Service was not good even though staff out numbered clients 3 to 1. High service charge not realy warranted.

The food, the service and prices are not worth it.