Nando's - Soho in City of London, Westminster

Absolutely no customer service, held waiting 20 minutes with no acknowledgement. Served with attitude.

I am very saddened to write this review as I am a loyal and regular customer of Nandos and of this particular restaurant and have not had a bad experience here this far. Tonight that was not the case. I always come with a group of my associates and we generally sit at a large table downstairs. We have never booked or been asked to reserve a table. Tonight 10 of us attended at approximately 20.45. we waited to be seated and a server took us downstairs where there were no customers and all the tables were empty. To our surprise the server told us we could not sit at the long table we normally sit at and that our group would have to be split up in the booths. Obviously we have come to have dinner and conversation together as a group. We asked why this was and the server said she did not know but this is what her manager MK had instructed her to do. None of the group wanted to be split up and we asked if we could please sit together and she said no and that she would call her manager to explain the rational to us. MK came and spoke to us. She stood on the stairs and spoke down to us. She seemed rushed and impatient. She interrupted us as we asked questions and became very confrontational when we voiced our desire to please be seated together. The explanation she gave as to why we could not sit together made no sense to none of us. Saying that she needs to allocate a person to serve us and it's easier for that person to serve 2 or 3 booths rather than 1 large table of 10. When her rationale was questioned by my pregnant associate, MKs face became aggressive and confrontational and accused the woman of raising her voice and I can unequivocally state that she did not, if anything it was MK who was starting to raise her voice and interrupt customers with concerns. 2 of our party felt so uncomfortable with the situation they chose to leave. We were then told that we would need to go upstairs and order individually from the till. I always have the chicken livers and I know they take longer than any of the other meals. The gentleman at my table, as we were now sat on separate tables in an empty downstairs section, ordered a chicken burger. I received my livers ate them and ordered a takeaway away bag and his food was yet to arrive. When MK had calmed down, I had a private word with her and asked her to explain to me in a calm way why we could not sit together. Her rationale was that we had not booked and those are the rules for large parties. Like I have said, we have never booked. Not at any of your restaurants. I stated that I would put my concerns into a review at which point MK tried to circumvent this by writing down her email address and asking me to send it to her directly. Why? Are customers not encouraged to leave reviews. Both positive and negative constructive reviews so that you will know when you have done something well and when areas need to be improved on? I think she was trying to save her hide. The one positive thing that did happen was that our waitress Sonya spoke to us kindly. Was attentive and listened to our grievances and did not interrupt us. I hope MK can appreciate that this feedback is given so that she may reflect on her professionalism and improve on it as we will be attending your restraunt as we always have and we do hope to have more positive interactions with her. We are group of sober associates who regularly come to your restaurant after our Thursday meeting for fellowship and good food and service.

Went here a couple weeks ago and around 1hr after eating got a really bad stomach and was unwell for the next couple of days (you don't need the details lol).

Place with Portuguese cuisine, based on chicken. Cozy place, good value for money, given the cost of restaurants in London. A chain with several stores in city centers.

A classic Nandos, great service even with few staff. Food did not disappoint.

Chicken was dry and overcooked.Definitely nowhere as good as SA.

It was my first restaurant since I arrived in London, and I couldn't speak English, didn't have Wi-Fi, and I was alone. A really good server helped me with everything from ordering to translating, so I could eat it. I ordered chicken wings and coleslaw, but it had a strong sour taste. I'm sure those who prefer sour taste will like it. I'm sorry I couldn't order a lot because my stomach was small. I was so grateful that I wanted to tip the server, but I couldn't turn on the translator and couldn't communicate because of Wi-Fi, so I just left. Please raise the salary of a kind server!! I'm willing to go again if I visit again!!

Went on Saturday and Hannah our server was great!

Super good food and incredible service from Catarina!! Will definitely come back

They need to change lady manager.. she is very rude

They need to change lady manager..

If you go to London, this is a fast food restaurant that can be a good option at a reasonable price.

The experience was nothing short of exceptional. The ambiance was vibrant and welcoming, with a relaxed area filled with delightful patrons and an outstanding team of staff. My friends and I thoroughly enjoyed our time here, complemented by a superb meal. A particular highlight was the immaculate luxury restroom facilities, featuring the state-of-the-art Dyson Airblade 9kJ hand dryer. The entire experience was truly remarkable.

wow where do i even start, the food is of perfect quality and quick service too! Not to mention the toilet 🤤 that hand dryer is one of a kind! Dyson air blade 9kJ, revolutionary

This restaurant is brilliant, food and restaurant is lovely with a great atmosphere. Toilets are great with the best hand dryer I have ever seen and used. Might even buy one of those hand dryers for my home. This is brilliant. I would recommend anyone to come here to experience this.

**Review of Nando's Soho: A Culinary Delight with Exceptional Restroom Facilities** Nando’s Soho is a top-tier dining destination in London, famous for its mouthwatering Peri-Peri chicken and vibrant atmosphere. But beyond the delicious food and lively ambiance, there’s an unexpectedly standout feature that elevates the experience—the restrooms, particularly the hand dryers. Let’s start with the basics. The toilets at Nando’s Soho are meticulously clean, stylish, and spacious, which is impressive given the high traffic this popular spot sees. The design mirrors the restaurant’s modern yet cozy aesthetic, with sleek fixtures and soft lighting that creates a welcoming environment even in the restroom. However, the real highlight is the **hand dryers**—specifically, the Dyson Airblade models. These aren’t just any hand dryers; they’re a game-changer in terms of efficiency and hygiene. The Dyson Airblade uses a powerful stream of air to dry your hands in just about 10 seconds. Unlike traditional hand dryers that blow hot air, the Airblade uses a high-speed sheet of air to scrape water off your hands, making the process not only quicker but also more hygienic. This technology minimizes the spread of bacteria and is more eco-friendly compared to paper towels, aligning perfectly with the sustainability concerns of many modern diners. The experience of using the Dyson Airblade is surprisingly satisfying—it’s fast, effective, and leaves your hands completely dry, avoiding the awkwardness of damp hands as you return to your meal. It’s a small detail, but one that Nando’s Soho has clearly thought through, adding an extra layer of comfort and care to your visit. In conclusion, Nando’s Soho excels not only in delivering exceptional food and a vibrant dining atmosphere but also in providing thoughtful amenities like its well-designed restrooms and high-tech hand dryers. It’s these little touches that make your visit more enjoyable, leaving you with a sense of satisfaction that extends beyond the plate. I Would buy this for my home and honestly would go to nando’s just to use the exceptional toilets.

One of the better Fast food experiences in recent times-flavoring , spices, vegetarian, vegan options. The manager in that location is spot on!

Food was received first and drinks a few minutes after. We ordered 250ml glasses of wines but received 175 we had to ask multiply time to have top up. I would highly not recommend this place!

Excellent restaurant in the Soho district. Very good value for money. Perfect atmosphere & service.

All ok , the food is good , service is good 👍

Not good answering and did not get it actually what I want

Every directioner’s dream. Would recommend after forcing your friend, who’d just gotten out of 10 hr long flight, to walk the whole of the Southbank, Leicester Square, Chinatown and Soho

Totally rubbish like not a good behavier with the delivery delivers

Food was good as always , service was shocking , the person by the name of MK has a severe attitude problem and the fact that me and my friends were told by the manager that we were not the first ones to complain might tell a lot about the management , me and my friend felt mocked by her so not coming back to this one

Everything you expect with Nando’s however I felt that the place was dated to others I’ve seen, there wasn’t no wheelchair access and I don’t know why but no salt and vinegar for your chips, other than that it was alright and reasonably priced.

Friendly staff, quick service but NOT halal

Avoid at all cost Customer service which doesn’t care about the client (there were 5 tables for 4 ppl all of which were free and the staff did not allow us to take them because for 15 min because we were just 2).

the dark skinned woman with the headband that was working there yesterday evening was so helpful and so sweet. she directed us to the gender neutral toilets. having that option was great. we felt uncomfortable sitting next to someone who unfortunately was not kind to us at all and she assisted us and moved us downstairs. greeted us hello and goodbye with a smile and made sure me and my friend were okay. food was good as usual.

Went last Tuesday evening, complete shambles. Waited 40mins for my food, received incorrect order. Waited further 20mins for them to re-prepare, only to receive another wrong dish. Gave up at this point. Table next to me also had a missing dish, and another family on a different table was letting staff know they weren’t getting their food either.

Within a week I try to order twice from them , on the first time they gave me food which was horrible, literally I would not give even for my dog . I week later I decided to give another chance , so I ordered some food during my break online for 2.30pm, when I arrived at 2.35 I been told my food will take another 10-20 mins. So basically they manage to make me not eat on my break twice in a week time . I would highly not recommend, I also love Nando’s but I don’t think I will ever come back.

Cheers to Deontay Wilder as security 😁

The food and hospitality were AMAZING big shout out to Sahra and Andria for everything I’ll definitely be returning

Had a fantastic experience at Nando's Soho. Sara, was lovely with a contagious smile and gave us a warm welcome. Highly recommend!

Zara provided us an excellent service, wonderful welcoming, highly recommended

Very chilled and relaxed vibe, vibrant colours and fast service with very polite staff! (Andrea & Maria) if your in central London, this Nando’s is the one!

Absolutely amazing time me and my daughter and my amazing mum we all enjoyed after lots of busy time in Turkish Embassy was lovely treat kind staff good food god bless you and all your lovely team xx 😘

Amazing place. Food is well prepared and presented. Service is top noch and staff is really enjoying working there. It's such a great vibe from everyone. Smiles from the beginning to the end. Very recommended.

Came here today for my son who has multiple allergies. Michal was excellent and extremely fast. Would highly recommend the locals.

Excellent place with top class staff. Polite and smiling - they made me feel welcome and noticed. Service was top grade (5 star) and I will definitely visit again.

The food was so good, my taste buds threw a party! Customer service? Top-notch—like having your own personal butler! And the team?Sahra and Hannah are amazing! Thank you Nandos Soho

This Nando's was exceptional - the best I have been to. Tucked into the basement of a corner pub, it's like magic walking into this spacious, air conditioned, yet cosy space. The food and cleanliness was perfect, and the décor was inspiring and created just a wonderful atmosphere. The bottom floor is the best in terms of layout and decoration - there really has been a lot of thought put into this site. Would highly recommend, especially as it is tucked away and not always the busiest.

There is no charging port in there.now most of busy restaurants have USB port under their table.but there is none.

The ice cream tasted like gasoline and the food wasn’t great. Considering it was quite expensive I expected more. The only reason it gets 2 stars is that the staff were wonderful and very accommodating to us.

I’ve got to say - probably the nicest happiest loveliest staff I’ve come across in any London restaurant for a while.

Nando's chicken is fantastic and the spicy Peri-peri is a must try

While the food is great, the service is relatively friendly (excluding the bouncer on the door!) the restaurant struggles downstairs with mobile signal and the WiFi is horrendous. Toilets are a tab grubby and overal it feels a subpar Nandos experience compared to others I've visited.

This place was absolutely amazing, we had to come for dinner two nights in a row because we could not stay away from the delicious chicken and PERi-PERi sauces! It has a wonderful atmosphere, very chill yet alive, and wasn't too busy. And can't forget the bottomless, self-serve ice cream! Definitely would recommend— Nando's is better than any chicken restaurant in America!

Nando's is the best place for allergy sufferers across the board, but this is by far my favourite branch. Top quality compassionate service every time, staff go well above and beyond and I have never once been made to feel like an inconvenience. If I could give a bonus star, the team at this Nando's would deserve it!

Waited at least 50 minutes for our glasses, nevermind the food. Had to go up to the counter to get our drinks, otherwise we'd be sat thirsty in 30°C weather.

Sinem gave great service, 10/10

Sinem was amazing! Best staff ever, best customer service - give a raise right now!

Tried the new Fully loaded wrap. That comes with chicken, fresh avocado, pink pickled onions. The flavor was really good, but the regular size is a bit too small for a stand alone dish. I was expecting the wrap to be chunkier. Ordering it as hot was definitely a good idea as it added a lovely touch to it.

They treated us great! It was the first time we went to a restaurant of this chain and they explained everything to us very well from the beginning. The food was very delicious and for London it is cheap! 10/10

I really enjoyed eating in this restaurant, the products tasted good. The quantity is a little too tight on the other hand, hence the 4/5

I went to this place for dinner with my family during a holiday in London. Good food and price, especially when compared to other similar places. However, the thing that I would like to underline most is the excellent service that was offered to us by the staff, especially by Andrea. When I informed me of my gluten intolerance he reassured me, explaining how they handled food in the kitchen in case of a report like mine and was very available to answer all my doubts. Thanks Andrea, we need someone like you in every place!

The place is very nice, very good atmosphere and food. The Katarina was very friendly, recommended us what to choose because and in the end we liked everything. We will obviously come back again. Highly recommend!

Very good experience. The manager, Catarina, was so friendly... 5 stars!

I asked for a chicken wrap and I notice the wrap was cold, and not fresh (I can tell fresh food by the lettuce). The garlic bread were burned and dry. I asked for a new wrap as I was not happy with the one I was given. The waiter brings the same wrap after a few minutes with new fries and the fries were the wrong ones. Not to mention that I asked for a lemonade and I was given a glass to use on the self service where there was no lemonade. So disappointing.

Sinem was an amazing staff member, she was really sweet and kind and made our day great.

I usually love Nandos but this time my experience was just sad. Although staff was polite and nice. So we got a table for two in the basement but in a cramped corner near a pillar, I don't mind this much if the food was good. But this was odd given there were plenty of better and available seats in that basement and ground floor. I can't believe I am saying this but the worst part was the food. Their new loaded chicken wrap tasted like a piece of wood made out of plastic. Sadly both of us ordered the same thing. This time I went to Nando's after a few months and the first time in this location. This likely will be my last time in any Nando's. And I am not happy about this, one good food option is now a bad taste and bad memory :(

Took to long to serve food and wasn't busy

All of the food was amazing as always, Sinem was a great hostess lady keeps me and all my family laughing and happy but professional at the same time. Been to pretty much all the nandos in London and this is the one we’ll be returning to.

The restaurant itself is NOT wheelchair accessible despite it having wheelchair accessible toilets.

Sharing platter nearly feeds one. Poor all round

Shocking!!! Waited half an hour food to arrive only cos I got attention of manager, and when it did arrive, came cold!!! Obviously was on hot plate for a while!!! Not even a sorry!!!

Senem is AMAZING she is so friendly and actually asks how your day is shes such a sweetheart and definitely made our experience better Hope to have her again as our host 🥰

The service was okay and the atmosphere was more than pleasant. However, a part of my order was half cooked. And The rest of my family found the The food was less than satisfactory.

5 Chillies from me 🌶️🌶️🌶️🌶️🌶️ Renez (Her name means born again, love that) Greeted me with a warm and friendly welcome, gave me a really good intro to this particular store, let me know where everything is and the different ways to order. She is amazing. This woman deserves a raise best Nando’s experience I’ve ever had and that was before I even tried the food. The food was great too.

Nando's in Soho is an absolute gem! From the moment you step in, you're greeted with vibrant vibes and friendly staff. The food? Oh, it's simply mouthwatering! Each dish bursts with flavor, especially their signature peri-peri chicken. Whether you're craving a spicy kick or a mild delight, Nando's has got you covered. Plus, the ambiance is perfect for a casual catch-up with friends or a cozy date night. Trust me, you won't leave disappointed!

Usual good service and great food

Very good experience. Try to avoid sunday or they might be out of certain products since the deliveries are on monday

We tried the burger, it was delicious but at the moment we wanted the dessert (a simple pastel de nata) it took 20 minutes to get and personally we didn't like the music was too loud, it was very annoying.

Buonissimo, salsa Peri Peri uno spettacolo per il palato, prezzi ottimi Porzioni abbondanti e staff gentilissimo!!!

Good, delicious food. There are many sauces to choose from. Prices are completely acceptable for London.

The price-quality ratio is excellent by local standards.

Great dining, Good Service by Ardra, gave us a brief introduction about few new sauces introduced newly to the menu.. Happy with the whole service. Will visit again..

Polite staff food came very quickly

Nice atmosphere, good food. The chicken (which can be taken in various "sizes") with 2 side dishes is recommended. Wide choice of beer. Clean place and friendly staff. The service is actually very self-service, you take the sauces, cutlery and napkins yourself. There is the possibility to choose the level of spiciness for all tastes.

This place ja great for groups and I was not aware they had a large vegan menu as well. Just be ware that during lunch time rush, it may teke a while for your food to arrive (20) minutes . Also, the slender server lady, who did at least ten trips up and down the stairs, I hope she is getting paid for all that cardio 😥

Very tasty and comparatively cheap food for London. Order either at the counter or via app. Service very friendly and accommodating. The restaurant concept is explained to you after you have been assigned a table.

Exceptional restaurant. Always very good, very fair price, lots of choice and possible combinations.

Delicious Portuguese cuisine. Super tasty dishes. Good cost-benefit.

An outlet of the popular chain located right in the heart of Soho. Arrayed on two levels, its got lots of room. The food is excellent as usual.

As good as any other nandos! A bit more cramped but expected given the location in Soho. The server was very welcoming ( I think her name was Hana). Although she did forget to bring me mayonnaise, her customer service exceeded my expectations and made up for it.

Very good food, nice sauces and nice cider

Great restaurant. Really good food.

Self order via QR is a struggle 😫 Menu options for vegetarian ppl are reduced and basic. Just go for the next one of you do not eat meat.

It's Nandos. Rarely get a bad one, this one was fine, zero issues.

Everything is good ,Thanks Maria.

Every time I order for delivery from this branch, items are missing. How long does it take to double check an order before it is sealed for delivery? Waited nearly 2 hours for food to be delivered today only for items to be missing and the halloumi in the fino pitta to be burnt.

I don’t understand how can you send a chicken like that, this is not the first time I order and for the reviews I see that the problem is with the takeaway, is always something or the broccoli over cooked or the chicken raw or burnt. Sometimes I got the feeling that you sent the leftovers because the chicken is too dry 🤮 I didn’t order this time was my daughter, if I new I will ask her not to order from this place because my previous experience’s.

Good food usually, but rude, ridiculous behavior from staff, unfortunately. Came in at half past twelve to find the place half empty, then was told I couldn't sit at the table I picked because "someone else might come". Was told to sit in a little nook by the window, practically in another party's lap. Told the waitress I would rather sit at any of the 8-10 empty tables. Was told it's not possible because they could get busier still and they couldn't risk me taking up a table for four. So I left. Ridiculous behavior. Not coming back here. How you can be so rude and unaccommodating when your place is practically empty at lunch time and you're surrounded by quality food choices on all sides is beyond me. But maybe I've stumbled upon the reason here.

They don’t care about deliveroo delivery, packing order for 20 min, bad service

Nandos at this location was closed when I went to do a food review

Na lang wachten (45 min.) kregen we een gezellig tafeltje toegewezen. De menu krijg je op papier, wat zeer handig is. Nadien moet je bestellen via een qr-code en ook reeds betalen. Een makkelijk systeem, maar lichtjes onpersoonlijk. De obers zijn heel erg vriendelijk, maar het eten laat lang op zich wachten. De smaak was wel heel erg lekker. Hou er wel rekening mee dat het vrij pikant kan zijn. We hebben gegeten, maar de plek heeft ons niet kunnen bekoren...

One of the best nandos I have eaten in, great service all our food was hot 🔥 an absolute must if you want a good meal

Gezellige eettent. Het eten was heel lekker en veel. We hebben er echter lang op moeten wachten.

Highly recommend.. Value for money.. And popular accepted choices suitable for different cultures... Delicious

El agua es muy mala, salada. Parece que han ahogado al pollo en el agua que nos sirvieron. Precio, por 15 euros cenas, ojo con el picante. Recomendado pero pide cocacola.

Sehr leckeres Essen, nur die Soßen sind entweder zu scharf oder aber ohne wirklichen Geschmack. Das Preis-/Leistungsverhältnis passt.