The Ivy Soho Brasserie in City of London, Westminster

The food was cold we waited for ages although it was a nice place so Alr

I went to the restaurant to celebrate my birthday. Unfortunately the service we received was absolutely terrible. We arrived at the Ivy before 12 noon and the restaurant wasn’t full or very busy. After being seated we waited for ages for a member of staff to approach us and take our orders. We then waited for another extraordinary length of time for our food to arrive lukewarm. I noticed that the person bringing the dishes to the table was holding them in a tilted position towards the floor, with little or no concern about how they appeared on arrival to our table. Nobody came to ask how our food was and I had to summon someone to order deserts and hot drinks. The sugar arrived at our table about 20 minutes before the rest of the lukewarm order. My friend left her coffee as it was too cold to drink. My friend went on to pay the service charge which was included as she felt embarrassed not to and it was my birthday. This was the worst meal that I have had on my birthday. The service was terrible and we were not treated the same as other paying customers.

Not all the food is nice and those who work are hot and cold

generally really i like the Ivy. every time i across London. Visited the Ivy victoria branch it's super , but tonight i visit the soho branch and was disappointed. The atmosphere is 5 star. However tonight's service was lackluster. Worse, the food was below standard , to be honest the supervisor was so friendly and kind also he do discount for as because the food not good , and one more thing one of the staff the white man was so rude and he ignored me many times idk why he must have more courses and knowledge about kindness and customer service!

The worst dinning experience I have ever had so far in London!!! My friends came to visit me from New York. I guess Ivy was kind of to go British resturant for an occation like this. However, the whole dinning experience was embarrasing for me and terriable for my friends. I would never visit Ivy again. I booked the table for 6:15pm. The table was not ready at all after I arrived. I was asked to wait in the bar table until nearly 6:35pm. During this time, nobody really came to tell me anything about the table until I asked and I asked for 3 times "when can i get my table ready please?".....Everytime, the waitor just dissapperred with "I will check it for you" and never came back with any updates! Until the third time, I look very unhappy and the last waitass left and came back with a table ready for us....... Due to this unhappy waiting time, I forgot to take my handbag while moving from bar table to our dinning table (I only managed to find out while trying to pay at the end, which scared me as my keys and cars are in the bag). The whole ordering process is another sloooowest thing......Have to ask the waitro 3-4 times until he really came and take the order for dinner. The amazing thing is, everyone seems sooo busy in the restaurant but it just does not provide any efficient service. Food was just okey, nothing wrong but nothing amazing. In terms of service, no exaggeration, i have experienced 3 times of breaking glass around my dinning area from the waitors.....3 times glass breaking, can you image that, and one time was just beside me ?! What kind of dinning atmosphere withi all these?! After the whole terrible experience, my friend was not feeling well, due to his own health reason and has nothing to do with Ivy to be clear first. I paid the bill and ask him to wait for me while I went to Boots to get him some medicine. After around 15-20 mintues, I came back and saw him just sitting there looking sufferring and very unwell all by himself?! He does not have any high request and was happy not to be kicked out by the restuarant. But I was not only angy but also very disappointed by Ivy that why nobody came and checked with him during all these time? Even a cup of tea or just hot water would be able to help? We, at least I left with anger, unhappiness, and disappointment after all these. I would never came to Ivy any more.

If you come here, only hope to have Anais as your server. What an incredibly generous woman. Based on the caliber of the restaurant I would assume everyone is held to as high standards as Anais, but genuinely one of the best service experiences I have had. Best dining experience during my weeks in London. Thank you Ivy.

We came with a few friends for drinks after work on a Thursday evening. Despite being incredibly busy they made space for us and provided great service throughout. Jacob was incredibly accommodating and the manager Demetrio went above and beyond to ensure we were enjoying our time/experience. It is a lovely restaurant with great staff, I would highly recommend.

A bit too noisy for my liking, but nice place, good service, good food.

We had a wonderful time at the soho brasserie for dinner and drinks with friends, Jacob and Demetrio were incredibly attentive and did their utmost to make our experience great! Would highly recommend ⭐️⭐️⭐️⭐️⭐️

Staff were really good. The food is ok, had better. The staff tip is added to the bill.

I went with a large group of people and most seemed to like it, I did not not enjoy the experience myself. The food was too fussy for my liking. And most of the staff were rude.

Nice atmosphere ❤️ Dj 😃 our waiter was nice and chatty, food was good, but we all got wrong cooked meet. Medium was well done, Medium rare was Medium, rare was Medium rare. One staff member dropped one side dishes over me, from head down my back. Didn't apologize 😔

Fabulous service from Allan, and the food was divine. He was a good balance of friendly and professional, and made us feel very special. He also brought us a complimentary dessert when he found out it was our birthdays. Nice touch Ivy Soho.

Allan perfect waiter. Very polite and outstanding service. Thank you so much. Service with a smile keep it up 😃

I went for my friends birthday and Helio and Allan were extremely professional, attentive and all round lovely people. They really made our night special thank you so much!

Had the best birthday ever !!!! Such great food and service allan was so brilliant !! The best service ever :) made me feel like a princess on my birthday 🩷🩷

Helio was a great waiter, fantastic friendly service and made a birthday meal even more special

Very pleasurable experience, top top service. 100% recommend and will be coming back. Allan was a standout for sure!

The service was very bad. The employees didn't feel like working.

The epitome of elegance and civilization. I had the burger and the martini both made to perfection

We typically love coming here, tends to be 5 star service and food for very reasonable prices. This time though, the service was awful. Took them 20 minutes to take our food order, in which time the drinks were left on the bar (we could see them sat there!). My Christmas cocktail was awful, 50% whipped cream and they apparently had run out of the garnishes. We went up to complain & they happened to miraculously find the garnishes. I ordered the duck rendang. It tasted like a microwave meal you’d get from M&S. pleasant but not worth £25. I hope this was just a blip as we love it there normally

We opted for the festive set menu for £60pp. All the dishes were cooked nicely and presented well. The service was really efficient and friendly. The food isn’t anything groundbreaking but it all tastes good.

Nice food, poor service. Upon arrival we were told that there would be a short wait at the bar as our table was not ready yet, this would have been fine had the wait not been 20 minutes during which time nobody asked if we would like a drink and the staff were generally too busy to notice that you wanted to order one. Once sat down we felt rushed the whole meal as if they needed the table back shortly and our food came within 5 minutes of ordering it. The only part of our evening which didn’t feel rushed was when we wanted to pay the bill which we were left waiting about 20 minutes for after asking to pay it. It was a shame as our food was great and I have visited other Ivy locations which have been faultless.

Food was more salty than expected...

Went for the ivy breakfast, great value, sets you up for a day of exploring the city. Staff were very professional.

A group of us visited for a special birthday and had an amazing evening. The restaurant is in an ideal central location and was buzzing. The ambience and desire was great. Our server was Millie and she was excellent ! So helpful , nothing was too much trouble and she went out of her way to make our evening special. The food was good and reasonably priced for central London. Would definitely visit again .

A perfect experience from start to finish. Simple as that. Thank you.

Extremely arrogant staff. Not hospitable at all. We also only work with reservations. There were two people eating when we asked if there was a table. We were refused. I really can't recommend this.

Went today for my birthday celebration which I detailed on my booking. Lovely setting, pancakes delicious and had a nice table but was very busy this morning and felt rushed ordering food. Our tea didn't arrive and had to ask again. Staff were very courteous but busy. Shame would not book this Ivy again on a Saturday.

What a wonderful evening with family enjoying a delicious dinner, what made it even more special was our wonderful Malaika who took care of all our requirements with a five star service. She was absolutely fantastic, a huge thank you to her and the team!

Allan was very helpful and friendly. The shepherds pie and chicken Milanese were fantastic! Good atmosphere and quick service.

I enjoyed the food and the company. Good food.

Lovely food, we had a very attentive gentleman called Allan looking after us who made our night. 😊😊

Our server Allan has been amazing, very attentive all evening and friendly. Fantastic food as well!

Had a fabulous time at the event in the PDR tonight. Super attentive staff, especially Kayleigh . Food was great. Can’t wait to come back!

We enjoyed a pre theatre birthday lunch for our friend and what a great time we had! The place was packed with a great atmosphere! Service was fantastic and drinks were good. We enjoyed a set menu which is easier with a group, the Robata satay skewers started was heaven! Shepherds pie main was so delicious! Thank you for making our friends birthday super special with a giant profiterole and a candle! Highly recommend!

Birthday treat, and it was. Arrived at 1pm and was greeted and seated promptly. Ordered Bloody Mary's to begin and then Steak tartare and truffle tagliolini to start, chicken Milanese for main and blackened cod for my husband, frozen berries for my dessert and mandarin and white chocolate for his dessert. Fernando the server was a very attentive host, charming helpful and always on hand to assist, sweetly he also brought out the Chocolate bombe with a birthday card which was very kind despite us being so very well fed already. Delicious food great ambience (the live singer was a great touch) and the service as ever excellent. Can't wait for my next visit. One criticism the breadcrumbs on the Milanese were very oily, could have used a moment or two longer to drain that's all though...

Woawww...it exceeded my expectations..Great British cuisine, quality food, great service, great atmosphere and location... I wish I could give more stars... I recommend everything-:)

Had dinner and drinks here last week. Our meals were great and server Millie was wonderful. We will definitely be back!

Very good, with appropriate pricing for decent food and atmosphere

Beautiful restaurant, getting ready for all things Christmas. For me these chain of restaurants are overpriced. The food is overflavoured. Good portion sizes, just too expensive. £10.50 for a quatre filled flute of Prosecco, ridiculous! Even the alcohol free drinks are extortionate. For such a 'fancy' place they need to at least put a bin for hand drying tissues to be disposed of in the ladies bathroom. Used tissues are just left along the bathroom mirror shelf. Brings down the level of 'class' they try to give off here. First time trying an Ivy and my last time.

Attended sisters party today, had a private room, amazing staff, good food although the room was a little warm needed ac

Enjoyed a lovely lunch at Ivy Soho Brasserie, food was delicious! Will definitely be back

Sunday roast, beef and chicken were not the best quality, way overpriced for what you received.

Food and service fantastic as always! Allan looked after us for our meal and was incredible!

So I generally really like the Ivy. Been to several across London. Visited the Ivy Soho tonight and was disappointed. The atmosphere and location is 5 star. However tonight's service was lackluster. Worse, the food was below standard. It was well presented and creative, but the flavours just did not go together. The sauce overwhelmed the cod. The profiterole was stodgy. The mash was gooey. I asked for the truffle pasta but was told no, as it was only allowed if you ordered the Xmas set menu. Would have happily paid the normal price for a main! The vegetarian options were limited.

Very excited for our meal we arrived on time to be miserably greeted by the front desk staff, we were asked to wait (around 10 minutes) in a small lobby area were we were hit several times by the big door, the front desk staff didn't bat an eyelid. We then sat down to a very average meal. I had the salt and Peper squid which was over cooked and didn't have much flavour apart from the wasabi mayo it comes with. I then had the lobster linguine which I again was so excited for as I love lobster and have it all the time.. the lobster unfortunately was overcooked and rubbery, the sauce wasn't even seasoned well. It was very easy to eat, plain food at its best. I finished with the curry nougat which was just so overpowering with curry kursh I couldn't handle more then 3 mouthfuls, it would of been delicious otherwise. The meal overall was overpriced and bland but the service charge was well earned as the waiting staff were exceptional and made the meal. Thank you.

My business colleagues and I had a wonderful time at this restaurant. Our server, Alan, was extremely efficient and very attentive to anything we needed. We got great value for our money, too, as the food quality was excellent.

Nice services, great atmosphere Thank you Allan

The fish was really good. A bit loud inside for my taste.

Just came here for a date night and very nice vibe the aesthetic of the interior great for a romantic atmosphere. The on the Bone steak recommended by our server was 10/10 get this if you come Our server Allan was great and made the experience even better! Will be coming here again

We recently visited the Ivy Soho and had an amazing time, looked after by Allan. The steak on the bone was 10/10 will definitely be back!

Had a lovely lunch celebrating my friend’s birthday at The Ivy Soho! The staff were amazing and made it extra special by surprising my friend with a birthday dessert. Thank you so much for a wonderful afternoon, we’ll definitely be back 😊

Really disappointing meal. Poorly attentive service. No drinks order taken and the wait between courses was unbearable. The restaurant wasn’t even busy… avoid!

Check the bill before calculating. They give you orders that are not yours under the pretext of people before you at the table

Arab Brotherhood, check your bill before paying the account... because they provide orders

Lucas was so funny and charming he made my Night. Service was the best part of my experience at the ivy soho

Lucas amazing most amazing host, so funny and sweet, amazing guy. Give this guy a raise , maybe him the the manager

Really delicious zucchini fritti, chicken skewers and the shepherds pie was also. Fish and chips were very nice also. Great atmosphere.

I came for breakfast, I ordered poached eggs with avocado and I also ordered a latte.I didn't like their coffee as it had too much caffeine.Apart from that it's bad that they charge 5 pounds for water because many places give water for free

A discovery and very well received. The service at the top. A pleasant and modern setting. My very hearty, slightly spicy Peruvian chicken dish 🌶️. Very hearty. I recommend

Gorgeous deco, this is one of the restaurants that is perfect for a lunch or early dinner with friends, always good service and a nice variety of food.

We soooo enjoyed our night!! The staff were attentive and so friendly! My daughter and I were treated with warm arms, the food was amazing and special thanks and appreciation for Lucas who served us ghe whole night with such charisma and charm!! He was soooo friendly, fun and accommodating!! Absolutely brilliant time 💯🤗🤗😇

We had an amaaaaaaaazing time at Ivy because of lucas! He was such and amazing person, very attentive and charming! Honestly perfect evening

Had the best experience with my mother at this restaurant. From the waiter to the food to the surroundings. Everything was amazing. Thank you to Lucas, our waiter of our entire time. He accommodated us with more than we needed. Thank you to him and the ivy for making our experience once again amazing !!

Very nice brasserie in Soho. Very colorful decor that mixes styles. Lots of tables. Fast service. Traditional dishes. It's good. Delicious macaroni and cheese.

Visiting London for the weekend from Holland. Wonderful lunch with great service from Kayleigh. Thank you for making our trip so enjoyable.

Wonderful experience at this restaurant whit my wife. They reserved us a table on the corner for our special night. Special thanks to Kayleigh, super kindly service!

Lucas was fabulous and really made us feel special and looked after us so well! Food was great and overall and a fantastic night.

Would like to thank Bryan for his great service during our time here for cream and tea. He is hilarious and helpful in serving us with good food. Do visit here if you’re on holiday!

Very flat experience, food was OK but no interaction with the staff not a very friendly experience and to top it off it was both our birthdays.

We had an impromptu lunch which and were able to book a table in the morning for the day off. Service was unreal, Kayleigh (i hope i've spelt your name right), our host was really warm and welcoming and suggested some great drinks for the table. We had a guest who had a gluten allergy and was really well looked after flagging his allergies too. Food was great - the vegan cheeseburger was 10/10 as was the mac and cheese.

Service was friendly but could be more attentive for the price point, especially when they're charging 13.5% service charge. Food was mostly good, truffle tagliolini was overcooked but the sauce made up for it. Also some dishes had cooled down by the time they arrived at the table. Biggest issue was that they served us an unfinished dish. We were a bit confused by the blackened cod as it tasted like steamed fish covered in sauce but it wasn't terrible, so we assumed it was just a strange interpretation of "blackened". After our visit, I decided to look up photos of the dish and realised that our cod (and the banana leaf) didn't look like other pictures because it hadn't been blackened. Not every day you expect to question if the kitchen has finished cooking the £23+ dish you ordered. I've reached out via email about this but haven't had a response yet.

I was all set to say the experience was decent—right up until the very moment we left the restaurant. We finished our meal, paid the bill right away, and then lingered over a short chat (ten minutes, tops). One of us took a quick restroom break, and as we got ready to leave, with one person literally in the middle of putting on their coat, along comes a server (the supervisor, no less) to politely shoo us out. Classy, right? 1. There was a time limit? Hmm.. No one mentioned it. 2. And wouldn’t you know it—tables seated before us were still blissfully dining away. 3. The entrance was practically a ghost town—nobody in line (refer to p4). It’s a real mystery why we were on the “please-leave” list. Safe to say, that little moment of “hospitality” left us baffled, disappointed, and wondering if we were somehow special in all the wrong ways. FYI: Timeline—5:40 p.m. to sit, 6:00 p.m. for starters, 6:20 p.m. for mains, bill paid by 6:40—they somehow decided 7:00 was eviction hour.

We ate off a fixed menu which was by uk standards good value £19.17 for 2 courses to commemorate the year 1917 I think ?

Very classy and great food. Beware if you're a good eater, you'll need to add a first course 😉

Fives across the board. Excellent value, superb service, beautiful setting, great food. Will go back!

Very nice experience, the restaurant is very cozy and the dishes are worthy of the prices offered. Excellent service by Francesco.

Came in with friends the other night for dinner, great food and awesome drinks. Special thanks to Millie for her great service.

it was an amazing service and it was very good food. euan was very kind and caring he gave us all a selection of different types of food would reccomend and would definatly go again

Very nice meal at a reasonable price.

Finally have been to an Ivy and we were certainly not disappointed. Food, service and atmosphere is next level. Arrived a bit early for our table so were invited to sit at the bar for a drink. Bang on 1930 we were taken to our table and had a fabulous dinner. Highly recommended and many thanks to the front of house lady who was totally on it and Millie who looked after us during our meal.

Nice atmosphere! Than you Euan for your hospitality !

Terrible service, only 4 people sat at the bar which could facilitate 20-30 people. 3 members of staff behind the bar right infront of us. We were ready to buy a bottle of Veuve but never got served in 10-15 mins of sitting down with waiters 1 metre away and trying to subtly catch their attention. Staff too busy joking around and cutting limes to look up and be attentive. A shame as we are regular Ivy visitors but won’t be anymore.

Best waiter ever Millie is kind amazing and considerate , the best waiter we’ve ever had! Also gives great advise ☀️

Always a lovely experience at the Ivy in Soho. Great food, good portions and service all in a fantastic environment. The shepherd's pie, zuccini friti and aranchini are exceptional. Considering the location and environment, prices are very reasonable.

The treatment of the employees of 10, many speak Spanish. Great dishes, very well presented and very delicious. The service was very fast.

Millie was absolutely amazing and the greatest server we could have had! Definitely recommend coming here and having her serve you! Best waitress we’ve had!

The girl who served us for breakfast this morning was so rude - very disappointed and not how I wish to be spoken to as a paying customer, especially not on my birthday.

We popped in for drinks before going to dinner later . Lovely decor and ambience. Monday mid afternoon the venue still had a chilled but buzzy vibe. We sat at the bar and the service was faultless . I had 2 of the yummiest peach iced teas ( with Gin ) that I have ever had . Hubby had 2 old fashioned drinks . Olives and Almonds were great and we felt so comfortable we didn’t want to leave. Will be back for dinner soon.

Fantastic experience! Really recommend it! Special mention for Demetrio... top star service!!

A Memorable Evening at the Ivy Soho Brasserie. Our recent visit to the Ivy Soho Brasserie was nothing short of exceptional. The food and drinks were both delicious, and the ambiance was perfect for a special occasion. The live music added a delightful touch, creating a truly memorable dining experience. We were particularly impressed by the service provided by Demetrio. He was attentive, friendly, and went above and beyond to ensure our evening was enjoyable. His recommendations were spot on, and his warm demeanor made us feel right at home. If you're looking for a fantastic dining experience in London, we highly recommend the Ivy Soho Brasserie. Be sure to ask for Demetrio – he'll make your visit even more special.

I recently visited The Ivy soho brasserie, and it was a great experience. The atmosphere is stylish yet welcoming, making it perfect for any occasion. The menu offers a nice variety, and I particularly enjoyed the vegan curry which was delicious. The service was attentive, and the cocktail selection was impressive. Overall, I highly recommend The Ivy Soho for a lovely dining experience.

Amazing place, amazing service and food. Special thanks to Somil for taking care of us. Went there for my niece birthday and left a message for a little dessert and candle for a little surprise, he has made sure it was served. Definitely recommend and will go back. Thank you for a lovely evening.

A great dinner with a great atmosphere provided by DJ music. Great food and great service. Definitely worth a stop

would come back again any time even if just for it

Exceptional Service at The Ivy - Thanks to Somil! My wife and I recently celebrated her birthday at The Ivy, and our experience was made truly unforgettable thanks to Somil. From the moment we arrived, his attentiveness, professionalism, and genuine care for our experience were outstanding. Somil went above and beyond to make sure everything was perfect, from his thoughtful recommendations to the special birthday touches that made the night even more memorable. His exceptional service transformed our evening into something truly special. Thank you, Somil, for making this occasion one we’ll always remember. The Ivy is lucky to have you, and we look forward to returning for another incredible experience! Highly recommend!

Excellent food. The chicken kebabs were divine. Long wait for the food. But absolutely worth it.

Food and drinks were excellent, vibe of the restaurant was great but service was a bit slow.

Fabulous night out and great way to celebrate my anniversary with my partner.