DUO London in Camden

AVOID AVOID AVOID. This is an absolute scam. Myself and my friends paid £40 for our tickets, rocked up only to see the shutters down along with an eviction notice attached to the front door. If you buy a ticket and turn up you won’t be enjoying brunch, it literally doesn’t even exist.

Booked a Halloween Party here. The event was cancelled/moved to South London with no offer of a refund. I contacted Duo, to get my money back, but no luck so far. I am now reporting the bar to Camden's Trading Standards for selling tickets to a fake event/event not as described.

Don’t book here- they will take your money but it’s actually closed!

Booked bottomless cocktails for a friends birthday, £90 was taken from my friends account for this booking and when we turned up for it Duo was closed. They do not answer the phone if you call, nor have they responded to any emails or social media messages. The same thing has happened to others as people have commented on Duo’s recent instagram post about their experiences. Luckily my friends bank refunded us when she raised a dispute but that doesn’t account for the money wasted on travel to the venue so we are still out of pocket. If they are temporarily closed then they need to stop accepting bookings and posting on social media as though they are still open, it is misleading and unfair.

Disappointing, mis sold and shockingly bad experience!! 7 of us had booked in for the Supper Brunch on Saturday. Paid £60.00 each as advertised for a 2 course meal, 90 minutes of multiple bottomless cocktails/wine/beer and live entertainment/club entry after. We received an email a few days before stating the brunch had been moved to sister venue Huckster in Paddington, due to a major leak. On the email we were promised the exact same brunch as if it was to be at Duo Camden. To start things off regarding the change of location - what if this was not feasible for your customers? There was no offer of a full refund if this was not suitable? Firstly, when we arrived to Huckster we were informed the brunch would instead be 3 hours of the same cocktail, Porn Star Martini, and that the venue could not accommodate our usual brunch. This is not what was advertised and what we had paid for. After complaining to the staff and asking for a refund or alternative, all we got in response was “we can’t do anything, you need to take it up with Duo via email. We’re doing them a favour”. Terrible TERRIBLE customer service. I can also confirm the Pornstar Martini’s were practically jugs of juice, containing literally no alcohol. Secondly, we were seated directly under a speaker which was deafeningly loud, even the waiters couldn’t hear us speak. Our table was also extremely close to the pool table, where I take it random people were coming into the venue to play. Our friends were bashed over the head multiple times by these people playing pool. Despite asking to move, we were told by staff they yet again, “could not accommodate our request”.they didn’t even move the pool table. Seemed like everyone booked for the brunch was slotted amongst the other Huckster customers walking in. Thirdly, there was ZERO live entertainment. From having other friends attend the Duo brunch, we heard this was one of the best parts and it’s stated as included in the ticket. There was no communication of no entertainment from staff, and so there was literally no form of an atmosphere bar booming music above our heads and being boxed in by a pool table. Fourth, a member of our party is Vegan. A chicken burger was brought to the table which we had to send back, as it seems his dietary requirements were not translated to Huckster. They then brought over the Vegan burger, which contained Mayonnaise. Yet again, we sent this back. Finally, when the correct burger was brought over, WE had to confirm the sauce and sides were all vegan and contained no by products. This should have been clarified by the waiters. I cannot stress enough how insulting this is and how belittling to your customers. This also meant that my friend did not receive his food until 8:15pm, almost 30 mins after we had all received our mains. Separately, another disappointing part of the meal, the majority of us had ordered Buttermilk Chicken burgers as mains. It seems minuscule in comparison to the above but it’s another thing that added to the whole show. When the “buttermilk” chicken burgers arrived, we were informed the only available option was the chicken thigh sliders make-shifted into burgers. Literally chicken thighs placed into a brioche bun. This was again NOT WHAT WE PAID FOR? The fact we were not informed of this until the food physically arrived is honestly another disappointment. I cannot believe the lack of effort for something central to the brunch. I heavily understand the reason for change of venue and that Huckster has a different set up to Duo. However, as we were informed of the change of location prior to the event, this gave Duo and Huckster more than enough time to ensure they were prepared for the same brunch as advertised and AS CONFIRMED in the email sent out to customers. We did take it upon ourselves to check the bottomless brunches available on the regular at Huckster, and there was a brunch including a 3 course meal for the same value/alcohol options. I mentioned this to the staff as an alternative when we were inside Huckster, but they yet again “could not accommodate our request”. Funny that as this is the usual Huckster brunch?? Had they run out of puddings as well as alcohol?? Overall this was an utterly disappointing experience lacking atmosphere, hospitality and any kind of regard for the customer. I cannot describe this better than a complete shamble on behalf of Duo Camden. It was insulting and to be honest an embarrassment for the staff at Huckster. They had absolutely no idea what was going on, it was chaos. We paid a lot of money expecting a pleasant service and it was most certainly not as advertised. If I could give this minus 5 stars I would. Daylight robbery do not bother!! Duo- I have sent an email to your team and I would appreciate a follow up response.

We had a fantastic time at Duo for a Birthday brunch celebration. Easy to find the location and walking distance from Camden tube station. The DJ was truly magnificent, he was able to read the room well, played amazing music and knew how to get everyone hyped. We hardly sat down to eat our meals because he created such a vibe we just just wanted to dance! He definitely makes the place pop. The venue decor and design is really fun & cool. Great for taking photos. Food was ok, took a little while to come out but came eventually. Cocktail presentation was fantastic and good value. Overall we had a fantastic time!

A nice spot for people and crowds who like to dance. The vibe is good. On the night my friends went, it wasn't very busy, so plenty of space to move and seats to gather 😁 What made the night was a good DJ that was into his music (amapiano, throwback, hip hop n rnb) and read the room well, staff being friendly and fellow party goers having a cool attitude. There's a cloakroom, a little outdoor area to smoke in and the toilets were clean. Definitely a spot I'd go back to. Entry was free that night too.

The staff brung the food very fast, it was delicious and the atmosphere was amazing.

Fabiana was soooo good honestly made my friends birthday wonderful went above and beyond to be sure we had what we need. We will only come back because of you

Fabiane was soo lovely and I would definitely visit this place again :)

Such good vibes!! Amazing drinks service and food! Fabienna is so lovely xxxx

Amazing!! Great vibesss and service!

Best bottomless brunch! Service amazing!

Amazing service! Get the Zombie, and thank me later 🥳

Amazing service by Fabiane! Highly recommend 100%

Great drinks and vibes. Fabine was amazing with the service!

Brilliant vibe, staff was so plesent and welcoming, can't wait to come back x

Fabiane she was so lovely full of energy & she was ready to get our drinks such a happy Soul, the decoration is so nice inside will be coming back asap!

We do love the place, the food and drinks was amazing 👏 definitely I will be back somehow. Thanks Duo london

The servers here are so friendly and attentive, music is bang on and the cocktails are amazing!! Would deffo recommend!

Kira the bartender gave excellent customer service really nice crowd and atmosphere

Really enjoyed the bottomless, great music and cocktails!

Fabiane was lovely and very friendly and welcoming, she made our evening. Great service 👍

Lovely staff & cocktails. Was a little apprehensive about ordering food but took a chance & glad I did. Tried the truffle fries, chicken sliders and chicken skewers and they were all great.

Staff were lovely and very attentive.

Amazing drinks. Great birthday surprise. Loved it

Incredible service and amazing staff especially Fabiane

Had a great time at Duo for my friend's birthday! The music was great and the staff were all lovely!

Had birthday drinks for a friend at duo, the staff were so friendly and great DJ

Fabiane was absolutely amazing! Such a good vibe! Star of the show. Food was bad.

Great place . Great atmosphere & food would highly recommend . Atmosphere and music was amazing . Best place to go with your girlfriends

been coming for years always good vibe! best place to start and finish 🙌🏽🙌🏽

Fabiane was a fantastic host. Thoroughly enjoyed my time at Duo London!

Amazing service, amazing cocktails

Fabianne especially was so welcoming and so friendly. I really enjoyed my experience !

It was amazing I’ve had such a good time. The drinks were amazing staff was great such a good night!!!

Best bar in Camden! Drinks were amazing and I couldn't rate the DJ more!!! Definitely the place to be on a Saturday night!

Service is exceptional waitress was full of smiles

Our waitress made sure we always had a full drink! Pancakes were exceptional and the atmosphere was electric ⚡️

Amazing service from all bar staff , drinks were unbelievable, good music , good vibes , would defo recommend and will be returning again 😁

Amazing venue, drinks are so nice!!!! Staff are fantastic as well, highly recommend!

Had am amazing time , the dj was rad and the service was amazing !

Amazing service , good music and good vibes , would defo recommend , for sure coming back here !

Great spot for brunch 🤗 Great music and brilliant service !!

Stumbled across this bar on my birthday and the vibe is so cute! Happy hour is SO worth it. Worth a visit if your near.

Beautiful venue with lovely cocktails at a really reasonable price! Will definitely come again.

Amazing prices for happy hour! Drinks were amazing and staff were super friendly!

Fabiane and Kira and Adrian and Lorenzo are the best to attend you. If you want a good night and hospitality then this is the place to come!

Amazing place to go out with friend x

Thanks to Fabiane it was a lovely evening she made us feel so welcome and at home and we would return because of her.

I loved everything. Defo will be back

Excellent experience we went for a friends bdays. A strongly recommended.

grate place to celebrate birthday!!! lovet

Absolutely Amazing, I paid Bottomless with 2 Courses. Food, Drinks & Music such an amazing vibes.

Very lively restaurant atmosphere , great food great dj

Excellent service and nice food. Will definitely be back 😁

Amazing vibes, Music, Food & Drinks.

Had a great time! Great amtomsphere will come again

Amazing place, all the staff are amazing. Samia was lovely

Great atmosphere, music is 10/10 and the drinks are amazing!

Duo is littttt! The music is banging and the DJ knows how to mix the tunes! Atmosphere is party vibes and the drinks taste so good! We had a great evening there!

Great music and staff was amazing

The best experience for my birthday ❤️

Fabiene was an amazing hostess!!! Fantastic food, highly recommend

Brilliant hen do tonight. Brilliant service

Fabiane has been absolutely incredible! She has looked after our hen group so well and made us feel so welcome! Thank you!!!!!

Fabiane is amazing and so kind. Such great energy and was attentive to us!💖

great service, lovely hosts and great drinks all round! Would come here again for sure

The drinks here were amazing and the service was also great. I would definitely recommend coming here!

Food and drinks were ascetically pleasing and a great treat to have in this hot weather, would definitely recommend to anyone who’s looking for a girly day out 10/10

The starters and mains we’re delicious! The servers were so lovely and attentive during our bottomless brunch and made sure we weren’t waiting on our drinks. 10/10!!

Great night. Service was unreal

Amazing place! Always wanted to come here and it didn’t disappoint

Good Vibes, Good Drinks and the best bar staff!!

I would highly recommend this place, it was great

great atmosphere and experience!! me and my friends came here and the waiter was really nice, 10/10 reccomend!!

Great drinks! Service is great ❤️

This place is great! I love the drinks they’re so creative, the staff are super friendly and welcoming. I will 100% be back again! Love love love

The place is super cosy and the staff is amazing! Would recommend everyone to come here if you are visiting London!

Duo is incredible value for money! We did the bottomless roasty on Sunday! The cocktail selection is fun and they’re generous with them. The service is incredible. The staff were very attentive and kept the drinks flowing.

Such a great vibe to have a cocktail with your friends and lovely staff

Pretty atmosphere, friendly attentive staff and delicious cocktails, would recommend👍🏼

Great place, atmosphere and staff!! So beautifully decorated and all round a great vibe…drinks are reasonably priced and great to go with family/friends!!

Service was amazing. Staff were so friendly and welcoming. Vibes were immaculate.

Lovely staff, great atmosphere and reasonable priced drinks!! Beautiful decorated and lush vibe all round!

The best bottomless brunch !!! Great music, great vibes! Staff very friendly and always keeping our drinks topped up 🥂

Amazing atmosphere ,friendly helpful staff . Perfect day or night out for you and friends ! 100% recommend . Music on point

Wonderful service and cocktails are perfect to sit outside with !! Also amazing selection for cocktails with happy hour deals all the time !! Will definitely be returning 🥰

An amazing place! Incredible cocktails and lovely staff. Can’t recommend enough!

Really pretty bar lots of pink and flowers and amazing cocktails. If you like a pink drink with candy floss come here. 🩷

Great service! Brilliant cocktails!! Definitely recommend!

Great location, friendly staff, good atmosphere.

Great location, amazing atmosphere, lovely staff, 100% recommend!!

Great place on central London, tables available and great happy hour timings!

Amazing bar, lovely outside area and great cocktails. The staff are also lovely

This place is a vibe! 2 for 1 specialty cocktails for happy hour- the aesthetics are on point complete with instagram moments from front to back. Their server Fabiane brought us in from the street and did not disappoint! If you’re in Camden- do yourself a favor and stop in!! :)

Excellent service and drinks were nice

Amazing vibe very good drinks and nice food I couldn’t stop eating.

Great place to come with friends

Second time here and I’m coming here againn!! Good service