Dunkin' in Doncaster

Visited this place on Sunday 1st September and was appalled by it. The seats were stained and filthy, the floor was filthy with crumbs from previous customers, greasy and sticky tables where they hadn't been wiped down properly, it was poorly lit, there were flies everywhere buzzing around while we were trying to enjoy coffee and the window were alive with flies. It was virtually empty which also speaks volumes. This place is filthy and very badly managed.

Doughnut choice very limited, coffee went in the bin. Flies sat on the Doughnuts in the cabinet. Came for 12, ended up at McDonald's.

visited here for a quick stop off on the way home and was lovely! great selection of doughnuts 🍩, staff were lovely and polite and we had 2 large coffees also. would come back here again as my missus absolutely loves Dunkin’ definitely better than krispy kreme in our opinion

We have been coming to Dunkin’s as it’s another family members choice of meet up place, but it’s been ok apart from the constant banging of the grounds from filters and the crushed ice machine for the iced drinks. As for the staff one guy whose middle aged is lovely always helpful and chatty, but there is one girl who constantly repeats what she hears while she’s at work and breaks the confidentiality and data protection protocols. I know this because some thing we had talked about and someone new in our group got reported to her relatives who then bombarded us with nasty texts staff should not be spreading private conversation not be telling tales or guessing who certain members of our party are . We always liked the drinks especially now they have decaf but don’t like the gossip factor So we have decided to go to Costa in future

The vanilla chai latte is amazing! I have it with almond milk and it is currently my favourite coffee! I used the drive through and the server was really friendly and told me all about the promotional offers and about the app.

ian the cleaner made our experience he greeted us with manners unlike the workers were very rude and ignored us for 10 minutes. ian reassured us we would be served soon he is the best staff members that was on shift that day.

The drinks are awful, went to get 3 lattes all had caramel in them, one of the employees could not stop talking to another customer. A short girl with blonde hair was running around trying to do drinks and serve whilst he was chatting away. This was ridiculous! I felt so sorry for this poor girl who looked like she was taking on drinks, drive through and in store tills. Dunkin should hire more competent staff members like her and less staff members than that man! Wont be coming back here hope this gets sorted out

Staff were gormless, looked like they had taken something. was waiting 15 mins for our drinks, then asked how long the drinks would take. 20 mins into the wait they arrived cold. We gave them back to heat up ans was told the steamer aint working. They then added kettle water and watered down our already watered down drinks. At least the doughnuts were good, just a shame about the doughnuts behind the counter.

I can honestly say that I work near Dunkin doughnuts every single day I come in and I get a chi latte or a raspberry iced tea. I came home today never in my life have I posted anything like what I had it was lumps of sugar like great and floating pieces of milk I call the store to explain and the manager Craig was the worst person I have ever seen in my life he was completely abrupt as a manager when I told him about the drink he told me me never to come into his store again now I don't know if he owns the store or what but to tell a customer who uses the store everyday not to come in ever again but when I got to the bottom of it it was in that made the latte do not use the store Dunkin doughnuts is great but the staff is horrendous especially Craig who told me he owns the store

Only only person serving including drive through. Ridiculous queue on. 25 minutes wait just to order and then 10 min wait for drinks

Arrived at half 7, to be told they only have 9 doughnuts in. And there's only 2 types of doughnut. They're supposed to be open till 11, staff in store all in back of store having a laugh, no front of house presence, store looked closed.

dunkin is just banging tonisha, melia, and bardley are mint staff very nice ppl off again just to see their beautiful faces

Total farce poor customer care and useless manager. I was given the wrong drink and when I went to return it for a replacement I was told I had to pay for it which I did ! ( because my grandchildren were upset) The manager was very rude and abrupt with no people skills at all, I think you should have a staff shake up to save this particular store.

Just a joke...waited with my kids forever for 3 donuts which will take 3 sec to be served. Slow and customer clueless staff behind the till

They will not accept my BAD review in caps. Do not buy the gift card. When you try and use it they tell you it can only be used during certain hours, but they cannot tell you when it will work. The card just doesn’t work. My Grandaughter tried to use it as it was one of her birthday gifts and had to pay cash for her donuts, and was left with a duff gift card. The cashier could see there was cash on it but still would not change it for her. So after waiting for a manager to answer my complaint we were eventually offered a refund, but instead of a refund, they took more money from our account. After going back in and out 3 times we got the money back…. 100+ miles wasted….What a hassle…. Not very good customer service and no uk complaints department…. Avoid at all costs. #musttryharder #epicfail

Nothing was carla’s fault!!!!!!, she’s a saint. It was our first family outing since lockdown. As soon as we stepped in the door we are met with barrage of sound coming from the managers mouth. Was not impressed with this and how drinks took 15mins to make with 2 others others in the store, i had to cover my dear child’s ears. so cheers manager sons crying, 1 star sack manager and give it to carla #freecarla

Coffee great, donuts great all over shadowed by how epically slow the service is 35mins a queue of 5 cars, to get to the window to pay to sit an not even be acknowledged for 7-8mins then another 5mins to hand me donuts 3mins later one coffee couple of mins later the other coffee. This store is in desperate need of a good solid manager to organise the workers, watching through the window they are all very busy but there was no coordination each stumbling over the others.

Says online it shuts at 11pm, every time I go on a night it’s shut way before that. And They never put sauce shots in iced drinks you always have to go round again. - Doncaster triangle

We went on valentines day, and yes.. there was a huge queue HOWEVER they got through it pretty quickly and apologised through the tanoy when ordering and at the window. They were positive and upbeat. I'm also glad to see, that they are following government guidelines with PPE We will be back again soon!

The customer service was amazing during this time and the food was even better we had a great time and will hope to come back soon

My first time visiting staff were rude clueless and over charged me! Waiting 20 mins for 2 drinks they forgot I ordered donuts. Had to ask for a refund spoke to 2 members of staff before the manger came out he was talking on the...

On entering the Doncaster store myself & husband were asked to apply face masks. We are both exempt. We answered that we are exempt but the young female answered that she can’t us if we don’t wear them. At this point my husband explained he...

Decided to try Dunkin Donuts, for the first time, last night 13/09/20 at approx. 21:55. On entering I was asked if I had a face mask. I answered no. You have to be wearing a face mask said the female staff member, who wasn't wearing...

Waited in a massive queue to be told no donuts!! Your called dunkin DONUTS!! Not Dunkin coffee!! How can you not have Donuts?

The store was clean and the store staff were friendly. This store has a good range of doughnuts and Coffee. The coffee was good taste same as the doughnut.

Worth the two hour drive! So we stopped off on a long road trip, these just don’t exist down south! The staff were always so friendly, the donuts were amazing, coffee is coffee (hard for anyone to really stand out for me) but yes, the...

Limited and disappointing selection of donuts, Crispy Creme are better. Person on till half asleep, place empty and smelt quite clinical. A small of freshly baked donuts and coffee would have been more appealing. Will stick with Crispy Creme in future

Second time here, first time I wasn't impressed the donut had cornflakes on top and they were stale. This time however the girl took my order wrong, after repeated corrections. Then when serving me my coffee sniveled and wiped her nose on her tshirt which...

Now the queues have settled down this is a fantastic little drive through. Coffee is great and their donuts to die for!

My office is near DD and Costa so its convenient, and to be honest the coffee is better than Costa and you can get a large latte (something you cannot get from Costa anymore) for a good price. Clean environment and the fella working behind...

We called in before going to cinema ordered a latte and hot chocolate and two do nuts we sat down ate the donuts and waited for our drinks they never came waited a bit longer still no drinks staff were more interested in cleaning bins...

18th Aug 2019 Went in to order some hot drinks and as I get in the person in front is talking to 1 staff member for a while longer than normal, then they take a selfie,among just messing around wasting more time, when I order...

I tried to leave a review on the google review page as I noticed there were some negative reviews on there. Don’t listen to these reviews Dunkin donuts is great and the staff are ever so friendly especially Keri and Jasmin! Would defiantly recommend as...

So I went here to kill time before a movie, they have free WiFi a selection of over 16 different donuts for you to choose from and various hot and cold drinks for tea and coffee lovers. You can buy a reusable cup and get...

Having visited this particular chain in the US many times I was a little bit excited that we now had one in Doncaster. As it was 24 degrees outside I was starting to feel like I was actually on holiday and was looking forward to...

Don't visit this unless you want a donut and a basic hot drink. No other hot food at all. This bears no resemblance to the US where you get breakfasts and all kinds of lovely hot snacks. This is a brand new large drive thru...

We popped in today for a treat. We ordered 3 drinks and a box of 6 doughnuts. In the order there were my fave, Boston Cream, however today they were Boston Apple... A total accident in preperation (we're all human), I took the box back...

We called in here after Nando’s one Friday night. Closing up shortly but still had a few doughnuts left. I had plain iced and they were light and not sickly or doughy as some others can be. I’m not one for all the toppings to...

Contrary to the other reviews on here I felt given the Uks current craze over doughnuts and the invasion of franchises from our transatlantic brothers I’d give it a try. Not having a clue what it was I was ordering I thought I’d go all...

Our table was dirty. The floor was dirty. Second visit. First time the donuts were stale, completely. Today the donuts were fresh but the first time they were horribly stale. Hygiene is appalling for a restaurant that sports a food hygiene rating of 5.

Doughnuts are the same as in the States - forgettable and a little unoriginal compared to KK. Coffee is good. Pricing is high for what is on offer. I was also disappointed to find they don’t accept AMEX. Especially given that Aldi do. The store...

after swimming treat...... just got the 2.. and both stale. Stateless!! won't go again can get a big bag for £1 at asda not stale and lots of filling!!

Having been to Dunkin Donuts in Florida we have been wanting to try here however the drive through and indoor queue have always been ridiculous...managed to go last night at 7pm and got straight through! Went for the 6 pack of variety donuts...couldn’t wait to...

Went specially to buy donuts for my little girl and little boy. Got a box of 12. Hugely disappointed as the donuts were stale and dry on the inside . I think we will stick with our Krispy Kreme !!

On the opening of this store we tried it box of 6 donuts snd drinks and enjoyed. Second visit box of six donuts of our choice and they gave us all the wrong flavours all in the bin not happy Third visit today 20 May...

After reading the bad reviews I was a bit wary about visiting but I'm glad I did. 10:30am on a Saturday, coffee was good enough to not have to get a Costa next door, donut was tasty and I recommend dunking in coffee if you're...

Horrible taste. Ice cubes floating in coffee. Not crushed ice. Untrained staff but was pleasant enough. I would definitely NOT recommend. My partner had hot white chocolate. Very watery. She again would not recommend

first thing... the donuts are lovely but..... this place was ridiculous. the girl serving was clueless. we had to repeat a simple order 4 times. the layout of the food and drink is wrong. no spoons to stir drinks. no sweeteners.

First visit they had run out of doughnuts and shut up!!! Second visit took 20 mins to get 3 doughnuts in drive through!!! The girl who was serving had no idea! She couldn’t tell me the flavours they had and apparently they don’t have a...

It was the first couple of days that the drive through opened but 40 minutes in the drive through queue seemed excessive but boy was it worth it. The coffee is marmite, I happen to love it, but the donuts are world renowned for good...