Dunelm Pausa Coffee Shop and Cafe Hull in Kingston upon Hull, City of

Very disappointed at the limited amount of fabric by the metre and the choice of ready made curtains with tape tops.

In/out the wife got what she wanted

Terrible! Couldn't find any staff, mum and I were lost in the bedding area looking for a Valence sheet which we couldn't find. We went to Boyes on Holderness Road and got everything we needed from there.

Great bargains myself and daughter both bought bedding that was reduced.

Lots of goods to take home... Good stuff

Went to look for bedside cabinets didn't find any suitable

Great range of products. I'll be back.

Staff are very helpful and store has a massive choice of everything.

So much choice of great quality products, good click and collect.

Great value. Got 2 cushion covers in exact colour I wanted

Good selection and service by obliging staff. Good car park

Actually not always as expensive as expected, especially with offers and sales now students are setting up. Good place to pop into and have a look, even if to just get ideas for what you want!

Don't mind a look round every now & then, sells everything you'd need for tge home.

Brilliant place to shop i would say its better than IKEA

Visited a few times and have what your looking for most times. Not really high end products but well within most folks price range.

Live this shop. Bought bedding and a large door mat.

Good stock and reasonable prices

If you're after soft furnishings, curtains or lamps, this is the place to go. The cafe is fab too, kids eat free so that's a lovely bonus.

As always such a pleasure to shope here. Store is bright and well organised with reasonable priced goods.

Some nice things for the home here. Also got a nice cafe

Fantastic just love this place so much see and a nice little cafe.

It's my favourite place to shop. Staff are always so nice here.

Been in today for a few things got 2 rolls of wallpaper that was reduced but then charged full price and also scanned a item twice which my purchase should have came to £50 and ended up paying £80. Really not happy it's not the first time this has happened on sale items. Please always check ure receipt stupidly I got Mine sent through email and have not received it yet.

The rug I bought had to be returned due to it being used and defective. No problems in exchange though which was positive.

No outdoor clocks in stock, staff recommend buying online so I will, but not from Dunelm

ya it's OK like all the staff good

Excellent rang of products but you have to play” hunt the assistant” if you need help. Very helpful when you do manage to find one though.

Soup was tepid. Had to take it back to reheated. The lady that served us at the counter was very nice and very apologetic. But the lady that brought our food was a misery she banged the food on the table without speaking and stormed off

Stop going to Dunhelm a few years ago, thought they got a bit expensive. Shopping there again, prices seem to be competitive and a good range

Place has been redecorated recently,nice atmosphere and great service.

First time visiting Pausa Cafe, very reasonable prices, good choices, will definitely call in again.!

Shopping at the Hull store today, we was getting two bedside cabinets of the shelf and was approached by a lovely chap who asked us if we would like a trolley. Very good customer service from the guy who I went back to ask him name! He was called Shaun and a credit to Dunhelm

Nice clean cafe. Good Americano coffee. However, at 12.00pm lunchtime...no tuna mayo and cucumber sandwiches available even though advertised on their lunch board menu. ...

Great place for quality products in fabric

Good selection not a lot of staff seem interested

Always first place I look for homely ideas. Always plenty of choice and good prices. Cafe lovely food at great price with great service.

Absolutely love this shop !! Always spend a fortune , but nice to buy beautiful things , great staff easy returns, just bought pink microwave & toaster look fantastic ,

Nicely set out store with a good choice of items .

A large store with a wide range of products and easy parking.

Typical retail park store. Some isles are a bit narrow so it is difficult to pass other people. Some items are missing price tags.

Love this shop. Staff always welcome great selection of products reasonbly priced..

Click and collect item l ordered was soon in store ready to collect and the collection was faultless, had a look around the store while I was there it was as usual full of everything you could possibly want for your home at really good prices

I bought some curtains, but got the wrong size, I was able to swap them, the staff were really helpful

Generally a good shopping experience

My wife forces me to take her here 3/4 times a year, I hate the place.

The nice guy at front got my click and collect to be ready for when I’d finished browsing.

Aisles crowded making it difficult for people with mobility problems.

I wish this shop was bigger love walking round the different areas from bedding kitchen ware and some high quality furniture

was looking for floating shelves and the range of stock was limited

Always low prices to giving your home that uplift it may need or if your looking to swish things up in the bedroom these will have what your looking for.

One of my favourite shops also great coffee in there cafe

Very good quality household appliances. Very good customer care.

Staff were unfriendly, rude, completely disinterested. Made us feel like he was doing us a favour ringing up our purchases. Worst service I've had in years.

Helpful and knowledgeable young man understood what I wanted, and within five minutes I had found what I was looking for - very long drop winter curtains. They are not kept in stock, but he ordered them for me, after showing me a shorter curtain so I could see and feel the fabric. No pressure to buy a more expensive one. Perfect service. Well done, Dunelm.

Always manage to find what I want they have such a good choice, the staff are always happy to help

Display model of radiator is cheaper than boxed model. Attempted to ask staff member if this was because it had no box to be told it wasn't for sale, despite being labelled. Shouldn't have items labelled if they're not for sale

Great customer service couldn’t find what I was looking for a member of staff went into the warehouse and said there were out of stock he was very professional and I would definitely be shopping there again thank you

Click and collect order. Items were not bagged up or wrapped had to struggle to the car with arm fulls of product. No designated order collection point sadly had to que for best part of 30mins before being served. Standing in line with everybody else on a busy Sunday.. Delivery order next time

Excellent items and quality stuff for price definitely recommend it

I was looking for some Teddy, Lily coloured double bedding. I asked Tommy who went in the back to have a look, he returned saying he couldn't find any. A lady called Emma scanned the shelf label and it stated there were two sets in stock. Emma went off and came back around 15 minutes later having found exactly what I wanted. These two cheerful people are the epitomy of great customer service. Thank you both for your help.

Lack of staff with customers waiting to ask questions and no one around at all. Had to wait while approval obtained to buy a potato peeler as young man serving was under 18. Everything had to be put through 3 times as he experienced a problem with the till! Although very apologetic the amount of time it took to pay was ridiculous . Will shop elsewhere in future unless they get their act together

Nice items if you are looking for home furnishings. Would recommend a look.

Good range of stock to choose from, but rather overpriced compared to similar stores, and staff were slow at serving. When I finally got served, the assistant was abrupt and unfriendly which put me off from shopping there again.

Staff friendly. Found what I was looking for after a while. Had to look for floor staff but reasonable happy 😊

Got lots of lovely stuff for the home, & bedrooms. Definitely worth a look in here.

Great place for house hold goods to buy.

Good store, the prices are not low , but the goods are of good quality , there is a large selection,it took my wife almost two hours to look and choose what we were looking for.I personally liked the store in Beverley better

Has wht u need jst the prices are over priced but its Convenient When you dirt one art of amazon

Great place for fabrics and bedding and so much more

Plenty of lovely products from curtains, pillows bedding. Very nice cafe

Love the extra large rugs from here

Bit pricy but cafe was great and service was really good

me and my wife we’re just taking a lovely stroll to the toilet, when we opened the door of the cubicle and there was this monstrous noise to follow it which made my pregnant wife collapse face first onto the floor where a woman had bled and it smeared all over her face.

What great value for money,nice fruit scone,butter ,jam,and clotted cream,pot of tea £3.50 coming back very soon

Found just what I wanted at the size I needed

Great for all things interiors great friendly and helpful staff nice to stop off for a coffee in the cafe

Ok don’t pass over your email, very poor during lock down for e-sales

Nice tidy cafe towards the rear of the store. Coffee ( served very hot , a refreshing change from other venues) and cakes excellent . Very friendly staff , Laura & Bella .

Not the best selection of curtains but very well set out and some beautiful items Covid friendly and friendly staff

The staff were rude and ill mannered at checkout

Thought the outside of the building looked unkempt . Staff pleasant but understaffed especially the café. Got what we needed.

Went for wipeable table cloth type material. Cheap and loads of patterns. Only negative is you cannot find staff when you need them and the shelves r too rammed full of stock which makes it hard moving around thw store with a pram or wheelchair

Always liked Dunelm but I've had to order online this time as they only had one of the curtains I needed and I needed two. None of the curtains I liked had more than one pack available to buy. Now having to wait up to two weeks for delivery.

Love this store , always well stocked Click and collect is a fast service and friendly helpful staff

Clean, shelves well stocked and plenty to choose from. Staff very helpful.

Absolutely disgusting looking store from the outside!!!! The whole building looks like it has been derelict for 50 years, the sign is absolutely filthy the whole facia is dropping to pieces and black with grime and much. VILE.

Lots of lovely stuff. But not enough materials

Good place to buy kitchen stuff. Very under staffed though. Good luck finding someone to help you!

Small cramped overstuffed Not the best advert for the brand

I found affordable prices in this store.

Bit busy with the sale being on and quite a few not bothering with masks or social distancing

I went in for a throw and got several items for the price of what I exoected to pay for the throw which was brilliant for Dumhelm cos they are not usually that reasonable!

Fab shop for home items and accessories.

Everyone was very helpful from the host on the entrance to the people on the shop floor. Found everything I wanted and much more.

Not much room to get around store, narrow aisles, expensive,

Best shop in the area for bedding and household goods. Well worth a visit.

Excellent range of products, would definitely recommend

Click and collect is AMAZING! No need to walk behind my wife through every single isle! She orders and pays for online, and I just go and collect! So flippen easy!

Mostly we come away with what we went for and more besides!

Good layout, good isle width for wheelchair. Nice products