Cooplands Secret Garden Cafe in Kingston upon Hull, City of

Absolutely fabulous Cafe, i really love all the staff in the Secret Garden Cafe in Hull!! They are amazing and always make me feel welcome and treat me with unconditional love and respect and affection 😍😍😍😍😍😍😍😍😍

The staff were very well mannered and the food was very nice indeed.

Friendly staff good choice of food and drink

Not the place it used to be. Waiting ages for our food, chicken panini ( it came in two slices of bread 🤷🏻‍♂️). Mushrooms on toast, pic attached, was a joke. The only plus was the coffee was nice. We won't be returning.

Waited over an hour for a sausage and mushroom roll and bacon, brie and onion panini, got a cheese, onion, bacon toastie instead. Picture shows my coleslaw yum

Just found this place today and will most definitely be coming back and bringing the family😊

Nice cafe to go and have a drink and something to eat good price and choice of food and drink

Staff so helpful . Toilets clean I have a walker and staff so helpful

Went in this lunch time. Jacket potato inedible after a 35 minute wait. I was only offered a refund no other meal. Have had to go to work with no lunch. Will not visit again.

Enjoyed coffee &cake on a cold windy day

I fink that this cafe is terrible. Not so long ago my mate’s dad got locked in the bathroom here overnight and was abused badly. I came the other day and I ate a brekfast and a member of staff came over and asked me if I had received the disabled discount because my eye is a bit wonky. This is not nice

Cheap and cheerful, you can't go wrong for the price and the caramel shortbread square was so nice.

Wow great little find and very unexpected. Decent portion sizes, super friendly and helpful staff. Definitely a great stopping point if your wanting a breakfast to set you up for the day.

Always go here when in Hull as food is absolutely lovely

Had a nice cooked breakfast along with a coffee , nice place to relax between shopping , staff very friendly and welcoming

Great place to meet your friends.Staff fantastic and extremely friendly very good Home made soup with warm bread excellent, great choice of hot meals also coffee and cakes, overall 5*

Waited 15 - 20 mins for toasted tea cake which was stone cold when arrived! Not even that busy but still took this long to arrive. Also no gluten free alternative for granddaughter!

Waited 45-50 min for 2 sandwiches, food was nice when it arrived but an awfully big wait for something so small. People constantly having to ask for an update on their food. Wasn’t even busy! Maybe 15-20 people maximum and possibly 10 of those have had to ask where their food is. Don’t think I will be returning.

Tuna was smelly and tasted like blue cheese, member of staff said it was fished fresh from the hornsea sewers ! Also it was served from a can.

Patience required at the till even when there is no queue. No experienced staff to be seen to speed things up or teach juniors. Staff get flummoxed very easily. Although nearly empty when we visited we had to quote a table no.!?? on ordering. Which is a ball ache. Saw orders going to wrong table. Reminds me of a works cafeteria run by 4th graders on work experience week. Good food though.

The breakfast quality is shocking, that’s cheap and nasty I cannot describe how bad it is. The egg was swimming in lard, the sausages I wouldn’t feed to a dog they were that cheap and the bacon was probably the cheapest you could possibly buy. Infact the only think we ate was the toast. The company that has taken it over should be ashamed of themselves, charging premium prices for cakes and buns that have been bought from a catering company and defrosted. It’s a 0 out of 10 for me

I went to this place this morning and how disgusting everything was we got a cooked breakfast and a cheese sandwich with 2 cans of coke it took them 1 hour and 15 minutes to get even get to us every thing was cold and the bacon wasn’t even fully cooked and then when my partner went up to get another drink they gave him attitude there was a couple that was sat near us and they came in not long after us and they was telling us that they just ordered sandwiches and they was waiting the same time as us they need to sort things out !!!

Visited with my family for lunch, food was absolutely rubbish, the food is also very expensive I ordered a mushroom omelette which was about 2 inches thick with a pile of tinned mushrooms thrown on the side. It was very unappetising. One of my party had scrambled egg which wasn't mixed properly and was just a mess of white and yellow on their plate. The place is run by teenagers who don't have a clue about customer service. We waited 50 minutes for our food even though the place wasn't busy, one young girl spent most of her time leaning against the counter doing nothing. We definitely won't return and I certainly wouldn't recommend this place to anyone until they retrain or get better staff.

Great for a pit stop and a bite to eat. Never disappoints and always a cracking brew.

Great value salmon salad. Loads of red salmon, nice coleslaw.great coffee

We waited 1 hour for ham sandwich and jacket potato (unreasonable). Our friends waited 1 hour 5 mins for salad and ham sandwich (unreasonable) won’t be returning haven’t got the time to waste

It's a lovely place food is great it's mine and grand daughters favourite place

Went for breakfast as we often do, bacon was rock hard couldn't even cut it, blackpuddibg the same, sausage disgusting. Child's sandwich dried up ham curling at the corners, asked one of the staff if they would eat the ham he replied no. Put in a complaint didn't want a replacement or money back, just wanted them to know you can't serve up food of this quality and expect customers to eat it. Place was empty no wonder won't be going back their.

Just an average cafe ... that offers value for money .. when my wife and I visited this cafe it was not too busy , but nevertheless we waited a good 35mins before our food arrived .. I choose the all day breakfast with the additional black pudding - which when it arrived was that overcooked /baked or whatever way they prepared it , it was so dry and hard I couldn't get my knife to cut into it let alone eat it .. so our experience was not the best .. would we go back ? " I very much doubt it "

Very clean, friendly, helpful staff .Good cuppa .

Great old school cafe in the centre of Hull, reminds me of pickadish

What's not to like about this place, fabulous.

A decent fair priced cafe, plenty of seating, pretty good food & service.

I knew the eggs weren’t cooked right it’s made me violently sick for nearly a week I’d avoid at all costs

lovely male staff served us really well with food and drink had really nice cheese and ham toastie my fella had food as well with salad plentiful well done and really nive cuppa tea and coffee served quick. Great atmosphere nice to have good food and i come here every time i come to hull its clean tidy place great staff and great value good clean safe place and enjoyable place to come with partner or friend. Its a really nice cafe

Used to love secret garden when cooplands had it, gone downhill now, went in today, tables full of pots and food waiting to be cleared away, all left on show, 2 members of staff doing nothing, could have cleared tables ready for customers calling in. If tables are not cleared, it is not very welcoming . Didn't fancy ordering food among all the mess. Could do better.

The toilets aren't the best quality there was a bottle of bleach on the floor

Great food great venue. Cant beat the best breakfast Bacon Eggs Sausages and Tomatoes.

Nice food, very slow service but overall not bad.

I have never been served by such a slow miserable youg girl in all my life. If she doesn’t like her job she should leave and give it to someone more cheerful it’s a wonder she. Doesn’t turn the milk sour won’t be back if she is serving

Used to use this cafe frequently when owned by cooplands. My recent visit first time since new owners...not very good I'm afraid. The cafe was particularly busy, didn't have a table number and was told if I don't have a number they cannot take my order. This can be tricky when on my own. Got a table number and then waited over 30mins for breakfast. I had to remind them in the end and they stated they had lost my ticket. A lady waiting next to me had been waiting 45mins for 3 hot sandwiches. The tea cups were not clean, they were stained. I asked if I could have a coffee cup instead as they looked cleaner...was told no, 'the tea cups are coming out the dishwasher looking like they are stained.Thats how it is.' This really put me off. The breakfast was OK but toast only cooked on one side. I was very disappointed by this experience and unsure whether to give it another try. The cafe used to run like clock work but not this time round im afraid .

Excellent quality food of decent sized portions, making very good value. Staff are friendly and the combination of being very clean and no blaring back ground music, made my visit all the better. Will be visiting again soon.

Breakfast and service was excellent. Would of liked hash browns with breakfast but not a problem. Would of also liked a variety of sausage choices. But otherwise everything was amazing. Will be back again and again. Its a must try so get yourself there.

Nice comfortable place but is a bit pricey for tea/ coffee. 2 large coffees and not that large come in at more than £5

Enjoyed the food, was very busy so had a little wait but will certainly visit again.

Really nice cafe, awful awful coffee.

Great views but the full English breakfast was cooked poorly - ie the fried egg was overdone - and overpriced. Not going again.

Love visiting with my assistant dog first place we visit when we visit hull.

Quite good experience, traditional english cafe vibe. Great staff. Variety of products (while limited) was of good quality and quick service.

Breakfast very nice at an affordable price, staff friendly and very helpful.

Nice cafe to visit in the middle of town. Very clean and the food very good

Great food and service. We are never hurried and able to sit without hinderance. All good beautifully cooked Staff always polite and friendly.

My second visit to Hull's Secret Garden. There was a long queue at the counter but it soon went down. The wait was about 20 minutes which was fair enough given the busyness! The all day breakfast was tasty, but the sausages tasted almost like vegetarian sausage. Not worth complaining about but there we are. Odd sausages! The ham and cheese toastie was nice and not too filling for a lunch. Service was good, the staff were hassled but friendly. There is a lift for disabled access. The toilets were clean.

Great place for Breakfast in the centre of Hull.

Food was lovely but the staff were a bit unfriendly as it was late afternoon

We had full English breakfast it was nice , staff were friendly service was good

It's a nice place, but expensive for what you get. The food is good, I had the all day breakfast and no complaints. The tea is in a pot, like this.

Nice staff, great service but really disappointed with the food.

Situated in the old BBC Radio Humberside studios, this cafe serves Cooplands food so get your food favourites here! Service a little slow but the pepperoni and cheese melts really did melt in your mouth.

I normally go to cooplands for my lunch, the food is always really nice and the people there are lovely :)

Visiting the city centre quite early we popped in for a coffee and toasted teacake then realised that as it was a Monday the Eat in to Help out offer applied so decided to have a full breakfast. It was lovely, fried egg with sausage, 2 slices of bacon, tomatoes and toast and included a free coffee all for less than a fiver. The food was well prepared and everything was hot and the service was very good. We will be back.

Nice cafe with good views outside, had 2 cook breakfast with coffee (only small cup) included before 11am for around a tenner. Good value and tasty. Would have marked 5 but a lot of tables needed clearing and it was around 10am on a Friday and not packed. Toilets nice and clean too. Will definitely go back.

I had seen this on TA and wondered where it was in the city centre. I was in Hull shopping (a rare occasion) when I suddenly spotted the sign, curiosity overcame me and I decided to investigate!The entrance on the ground floor (street level) is just that. There is a lift or stairs to go upstairs to the spacious and airy restaurant. I was quite surprised at the size of the cafe which occupies a corner plot on the first floor of the building overlooking the streets on 2 sides. The big windows make the cafe light and welcoming. You queue up with a tray and collect sandwiches and cakes (Couplands bakery so they should be good) etc from the chiller or order meals and drinks at the counter. I just had a pot of tea and a cheese scone on this occasion.I found a window table to watch the world go by on the street down below. There are 2 levels with a couple of steps to watch out for, especially if carrying a loaded tray. My scone was a little heavy but tasty nonetheless and definitely ‘hit the spot.’ Lots of people were having lunches brought to their tables, quiches, salads, jacket potatoes etc and they all looked inviting. I noticed the soup and bread roll on the menu and feel that I must re-visit and give it a try. They do breakfasts too. There was also a children’s menu so I may visit next time I have the grandchildren.It was certainly a busy place at lunch time which is a good advert in itself, a lot of customers of a ‘certain age’ who looked like ‘regulars.’ I thought the prices looked good value for money. My scone and tea were less than £4.I will definitely be back!

I have only been here once, we had a pot of tea for 2 (Yorkshire Tea Bag) along with a maid of honor bun, as usual, all their bakery items are first class, they also do a various range of hot and cold sandwiches, and meals,

A jacket potato with beans...came more like mashed potato, drowned in bean juice so was all soggy, and about three pieces of lettuce, one slice of cucumber and one tomato for the salad. They were busy but no excuse for such poor quality! Won’t be returning

We visited here with my elderly aunt and uncle who visit the cafe a few times a week. The staff were all friendly in greeting us all. Que looked long but went down within minutes. We ordered the new paninis, tea cake, homemade soup and the quiche salad.All arrived together and were delicious!We went on to have the cream cake deal with a tea or coffee, again these were amazing. The staff are pleasant and nothing is too much trouble for them.Cafe is lovely and bright and we cant wait to visit again during December.

Lots of seats nice staff very helpful lovely milky coffee Toilets available Offers available tea bread and coffee Cake and coffee

We've used this cafe on numerous occasions it's always been a nice experience, the staff are helpful, friendly and polite. The food is always nice, varied and tasty. I have one of the cards that you get stamped then when it's full you get a free hot drink :) The cafe itself is a great size, nicely decorated and the facilities are always clean, the only thing I would say is they could do with more toilets there's only 2.

i love the prawn salad from cooplands there is always just enough sometimes i have a prawn salad sandwich and i dont eat butter or margarine but they are always more than happy to make me a fresh one great service

I have been to this eatery a few times while I have been visiting the area and find it very cheery and welcoming. The menu is fairly good and the food is also good, nothing fancy but good homemade food. The prices are very reasonable and there are always plenty of places to sit.

While shopping in hull wanted a drink of tea, found this place by accident and went in up the stairs(there is a lift ) and was so surprised how clean, bright and friendly everyone was. Placed an order of egg on toast and toasted tea bread for the rest of us and if you go before 11am they have offers on the food but all under £5 so well worth it. The tea bread was lovely and they do decaf tea thank you. All the cakes looked lovely too, but will indulge next time we visit. Staff were lovely too. Would recommend to go and try.

Just stopped off for a quick bite before continuing shopping and was very impressed, the wife had egg on toast said it was great, I had the homemade soup carrot and coriander again great even the bread cake was tasty which makes a change from the normal bland ones. The daughter got a Yorkshire pudding filled with beef casserole which went down a treat even our granddaughter enjoyed it. Definitely going back next time we visit.

Had to is it Hull on business, so dropped in he Secret Garden Cafe, hadn't planned to eat out. Fallen in for a cuppa and a warm up, saw the food on offer and decided to indulge ourselves. All the food on the menu was under £5!! We ordered our food and was very impressed, so basic but so very enjoyable, call in if you're in the area you won't be disappointed.

Nice little place to grab a bite to eat. All the staff on shift were lovely and helpful. Will definitely return

Walking around Hull we wanted something light to eat for lunch at a reasonable price and noticed this café positioned above a Sainsbury shop so we went up the stairs and found a large café that was just what we required. There is a good choice of food and none alcoholic drinks freshly made .

On a stay over in Hull with some friends. Had an early wonder around town and stumbled across this place. Wandered upstairs and was pleasantly surprised to find a lovely spacious cafe area. Found a table and ordered a couple of breakfasts from the counter.

1st of all the Staff where friendly and the café itself was very clean (as where the toilets).

I always go once a month with a friend & we always have an excellent lunch at very good value. The food is plain but very well cooked and always smiley service.

We use this Cafe frequently when shopping. We always find the food to be good with a range of hot dishes, soups, pies,salads, sandwiches etc and a choice of gateaux, tea cakes, scones, cakes and pastries as sold in Coopland's Bakery. A Breakfast Menu in also available throughout the day. We find the staff to be pleasant and very helpful and the premises scrupulously clean (including the toilets). I am a wheelchair user and access is very easy, from the lift to plenty of tables on the one level.

Good English cuisine cafés are becoming a bit of a rarity around the UK, so it was nice to stumble upon this one, it is located on the 2nd floor of a large building so easy to miss and just a small entrance, upstairs however is very large, clean and fresh looking, traditional style self service counter for all your cakes, snacks, drinks, sandwiches with payment, hot drinks and meal orders at the end of the counter.

I visited when visiting hull to see family and I was surprised that this was the only place we could actually get some food after 4pm as everywhere else was closing or only serving drinks. Lovely traditional food. The place was very clean and the staff were friendly. The menu was slightly limited though and could benefit from more hot items

We came for a breakfast and were bitterly disappointed. I enquired as to whether the breakfast could come without egg and tomatoes and whether an additional sausage would be possible and was told that they can only add extra beans to replace the egg and tomatoes. I reluctantly accepted and when the food came, there wasn't many more beans at all in comparison to my partners breakfast. The food wasn't as hot as I would have expected a fresh breakfast to have been. I would be hesitant to return; I might just grab a bacon bun from the main Cooplands store in future.

Just a quick review of this cafe - owned by the good value Cooplands bakery, the Secret Garden Cafe is just across the road from Hull Paragon railway station and a very short walk up Jameson Street, you go up some stairs to it, or use the lift, it opens at 8.30am and does an ace, good value breakfast and a good hot cuppa, lots of Cooplands cakes to tempt you too, the ladies are very friendly and chatty, the cafe is very clean with lots of window seats to watch some Hull street life! ( p.s.) Close to the pretty Victorian Paragon Arcade - worth a look!

The prices are too expensive for what you get, the cups for some of the drink are the sort you’d get at a birthday party. The place smells of a care home and the table wobbles. Not so great

Love this place it's always busy and the staff are friendly and it's nice and clean. The food is fab I love the cheese and tomato quiche

A Lift downstairs takes you up...great for prams or disabled..upstairs loads of tables, so clean, reasonably priced, afternoon offer cake with coffee as well

At £4 including pot of tea and toast the full English is good value. Very clean throughout, with an attractive well laid out display counter, full of Skeltons bakery products. Very highly recommended.

Whilst the place is tidy and the staff pleasant, it is not great value for money and the lunch time food is at best OK. Bacon sandwich had a re heated bacon slice which looked lonely inside the toast! Soup was fine. Plenty of places where i think i could have got better fpr the money.

Love this place......always very busy but staff are spot on every time very obliging. Reasonable prices and a fab cuppa too.

Had a breakfast beautifully cooked excellent value. Kind thoughtful polite staff. Spotlessly clean cafe & toilets. Cakes and sandwiches looked amazing. Well worth a visit

I have used this cafe quite a few times. Sometimes for coffee and sometimes for lunch. Every visit has been enjoyable. If we have lunch we like the toasted sandwiches or the melts. Both are delicious and hot when they arrive at your table. The service is very good.

Saturday lunchtime and it was so busy but staff were smiling, helpful and going out of their way for customers. The wait at the self-service till was a little long, but it wasn't due to any incompetence, just down to high numbers.

went in for breakfast before going to pub and football , breakfast was around 4 quid , usual cheap end products . was warm and hot , but after eating this , i actually bought slice of cake as i was feeling Hungary , not a breakfast for Hungary man in my opinion. they had a nice looking section of sandwiches with a cake for near enough four quid i noticed . never tried so cannot comment on taste .

visit this morning for brackfast beans was cold and the sausages you couldnt eat them very hard look that they have been reheat.

Food was average, nothing much to it. Paid for tea, toasted teacake, ham and cheese toastie and green tea... before 11am which a tea and a toasted teacake was an offer before 11am at £2.75. We were charged for them separately and did nothing to rectify the problem.

My mum and I doing some retail shopping in hull city centre so we popped into secret garden restaurant, we have used the same one in Beverley so wondered what this one would be like ??? . It was great for quick lunch and coffee, pleasant surroundings ,clean,food reasonably priced and very nice. It is upstairs but there is a lift.

Sunday afternoon late lunch, I had a jacket potato with beans and cheese and my mum had the all day breakfast. Both portions were big and freshly cooked. The side salad with mine was lovely. Great prices, great service and staff were happy and smiley. Will definitely call here again!

When we arrived the place was fairly busy but tidy, the staff were working hard and mostly had smiles all around.

Had a beef sandwich & slice of custard - plain but fresh. Quick service & very clean facilities.

Nice clean place, friendly staff, food nicely cooked and hot. Had a cooked breakfast, did not have long to wait, also visited at lunchtime. Good choice of meals, they have a nice display cabinet, with sandwiches and cakes. Hope to visit again soon.