Dovedale Restaurant at the Barcelo Buxton Palace Hotel in High Peak

I and my husband went for dinner .Restaurant section was empty . When I order my drink sprite waitress asked me pint or half and I realised that is not in the bottle so I wanted to change bottle of diet coke. After that strangely she was questioning that why I wanted bottle not the other option . Anyway then we ordered 2 starters , 2 mains and 1 puding. As a starter we both ordered the soup and it was ok. And the main course I had the fish which is disappointing. It was too tough , just boiled fish not even seasoned . It comes with raw onion ,some black olives, 1 bigh dried tomato and 1 egg. And again chef didn’t even put a pinch of salt in it. I finished the fish because I was so hungry and I didn’t want to waste it. Never come back again .

While the Hotel had an elegant entrance and staircase and was in a convenient position with clean rooms the dinner menu was a disappointing buffet and looked rather sad and dry and as there was only one other diner we left and went into town which was packed with fine restaurants and very busy. To be fair the breakfast was reasonable (except for awful coffee) and the staff were helpful although it all felt a bit Fawlty Towers!

We got to the restaurant for the pre-paid dinner at 1920 for a 1930 booking. Taken to table given menus then nothing. No one came near us for 20mins then we were asked what we wanted, including drinks. Then nothing, no drinks not even a piece of bread to go with the butter that was on the plate. Having watched other people being served before us we walked out after 40 mins waiting. Disgraceful service. The only plus was that it prompted us to find an excellent eatery in the town. We didn't even go down for breakfast we were that disgusted with the place. Lesson learned - read reviews before booking. Still shaking with annoyance! The one star was because I can't give NONE

In these strange times hotels are doing everything possible to keep customers/staff safe so having to book a breakfast slot and having it served at the table is no bad thing. Plenty of options on the breakfast choice sheet to choose from and the service from the staff was excellent under the present restrictions.

we had breakfast there. it was chaotic and disappointing. the service was behind large screens. and it was difficult to hear. i never saw anyone wiping tables between guests

The service merited a 1 star review, but the restaurant’s staff are clearly working their socks off hence an extra star! One of our starters was delivered to the wrong table and wasn’t corrected until we intervened to point out that was our starter! The food was standard - no fine dining here - but the wait between starter and main was pushing half an hour. 2 hours in and we still hadn’t been able to order dessert. Once we finally managed to order dessert, the strawberry cheesecake, it arrived within 2 minutes. What’s going on in this restaurant? Poorly trained and overworked staff?

Looked tremendous when they advertised this break when we got there it was no where near the advertisement It was dated the rooms needed brightening up the bath room was disgusting with mould in the corners and under the sink we had to pull a lever under the sink to release the water from it and we also paid extra for a larger room all in all not a good experience ☹️😡

Enjoyed all our meals here whilst staying at the hotel. Helpful staff & tasty foods. Thank you for value for money deals. We will return & recommend.

Not overly busy. Ordered meal and took over 1 hour between courses. When they did arrive the hot meals where not. Very poor service and value. Would not eat here. better places in town.

Staff with no manners or clue on customer service and the food wait time for soup is 45 minutes to an hour where you are greeted with puree' potato and leak. The mains were so bad we gave desert a miss. They even screw up breakfast in the morning. Trust me, if you stay at the hotel, bring breakfast bars and eat elsewhere.

This is a small restaurant in the very big Palace hotel. Service, food and setting are to be as expected from a big hotel. It is not the best hotel for dining out in Buxton but it is of a good standard.

This restaurant is a nice setting in a nice hotel. The palace has a few different bars/rooms that the public can use which makes it a good place for business meetings in buxton.

The Dovedale Restaurant is inside the Palace Hotel, Buxton and as such you would expect a high service. Sadly this is not the case. Nothing is terrible, its just that nothing is very good either. Service, food and drinks are all standard to sub standard.

We only stayed one night which was bought us for a gift,but you could not beat the hotel for value for money.We had a great sized room,Good choice of menu and the free wine was Pinot Grigot not some cheap bottle. Overall we enjoyed the stay very much and would go back again.

Dined here during a weekend break at the hotel. The dining room is a huge ballroom type room packed with rows of tables and a set of serving stations at one end. The arrangement was self service with portions of each course laid out motorway service style. Diners swooped on mass with anything which looked remotely appetising disappearing and the remainder left to stand indefinitely. A Carvery was included with mains but unfortunately the quality and variety of veg resembled School dinners. The whole experience was disappointing in a soulless atmosphere with very young and timid staff with very poor knowledge of food and wine.

Having sat down in the lounge area and waited for a member of staff to take our order my husband went in search of any staff. There was no friendly welcome, staff seemed disorganised and as with other reviewers my husband carried the coffees back himself for our group of 8. The biscuits were 'poured' onto a plate and of cheapest quality not as expected in a 4* hotel. Business must be lost by the lack of customer service. We went elsewhere for lunch. Not a place we will ever return to.

I visited this restaurant whilst staying at the Palace Hotel. In summary the food was awful and the service worse. Plenty of nice restaurants in the town nearby.

Comimos en el restaurante dovedale como parte de una oferta de hotel groupon. La comida era bastante buena, pero el entorno era bastante inusual. Fue un asunto de tipo asador de 3 platos, así que tuve que ayudar tú a un contador estilo buffet, aunque había un menú en la mesa para decir que estaba en oferta en vez de tener que recorrer buscando qué era lo que y engaños. Por desgracia, algunos de los elementos del menú no estaban en el buffet y había otras cosas no marcadas en el menú que estaban en la barra de buffet. Nos dijeron que nuestra camarera que el chef estaba a su disposición para ayudarle si no estábamos seguros de nada, pero los chefs inglés era tan limitadas que si no quieres sopa para empezar usted toma suerte. El principal campo de asados que puedes esperar, aunque sólo la carne de pechuga fue en realidad tallada de pedir otras opciones, preparados en bandejas. El restaurante de estilo café de más. Había cuatro opciones para el postre, nuestras opciones eran deliciosos y el vino incluido en el precio era sorprendentemente bueno. En general, no es la mejor experiencia que hemos tenido, pero restaurante, teniendo en cuenta el precio de la oferta que hicimos fue todavía buena relación calidad-precio.

Lovely cooked food evening meal and breakfast ,was a shame that one of the staff refilling the trays in the morning was slow and seemed not to care for the customers by blanking people.

Aunque me volvería a alojar en este hotel no comer en el restaurante nuevo. El personal era bueno, pero la comida era muy pobre y demasiado caro. Cenamos con un huésped a las 7 de la tarde y había menos de 6 mesas adoptadas. "asados" consistía en unos trozos de pechuga de pavo, bien cocinada, pero sirve tibio. Las verduras estaban casi cruda y no caliente. Los dulces eran una vergüenza. Los desayunos no mostrar la variedad y calidad que uno esperaría en un hotel de 2 estrellas, un hotel de 4 estrellas. Muy pobre.

Nuestro paquete incluía desayuno y cena. Para la cena. había suficiente variedad en el menú para evitar tener que elegir elementos con un cargo suplementario. El desayuno era bueno, pero la regla.

Fuimos para un almuerzo de domingo en familia. El menú es ahora todas estilo buffet. La mayoría de nosotros tenía la puerro y sopa de patatas para comenzar con lo que era fresco y muy bueno. Realmente disfruté el pescado en salsa provenzal. Las mejores...

Visitamos este restaurante dentro del Hotel Palace para comer el domingo y ha cambiado de dueño, y ahora es parte de la cadena de britannia. Nos habíamos comido aquí y nunca ha sido muy impresionado con la comida o el servicio, pero el nuevo propietario...

Although the food in this restaurant is buffet style it was varied and enjoyable. We ate there 3 days and found no real complaints. Wine prices favourable to other hotels. We ate around 7.30 each evening and found the food fine, although some later diners said it was dried up. When items were all gone they were replaced quickly and the staff were very helpful and cheerful, nothing was too much trouble

National Holidays have found a good one here. Excellent food, service and reasonably priced wines. The kitchens should be proud of the food they are sending out.

First of all, let me begin by saying that the chef and his kitchen staff put themselves out to prepare a very nice evening meal for me. (My diet is very limited.) For that I am extremely grateful and we had a lovely time.However, although the breakfast food was very nice, the service was below par. It is a big restaurant with many tables, but we had to wait to be seated as nobody was effectively clearing after previous people had finished.We were not the only ones that had to wait. I can criticise this as I have been a waitress and know how to quickly and discretely clear tables. Also, we had to flag down a waiter to ask for tea and coffee a good 10 minutes after we had sat down. So I can only suggest that the restaurant considers retraining their waiting staff and manager, or the best time to go to the restaurant would be at opening time.

We stayed at the Palace on 2 consecutive weekends !FIRST WEEKEND 10/10We had the dinner bed and breakfast deal and everything was exceptional , our waitress Juliet was marvellous , especially as she was under pressure , no waiting for any courses or drinks .Our Chicken cafe creme (?) main course was delicious , piping hot with fresh veg , Cheese ( plenty of it and varied )and biscuits was a lovely end to the meal ,Also a free bottle of house white went down a treat , it was a pleasure to eat in the beautifully decorated dining roomBreakfast was also Fab , lots of choice all piping hot and the restaurant again nice and clean , the staff were also great , no delay in getting fresh coffee etc SECOND WEEKEND 5/10We enjoyed ourselves so much we re booked for the following weekend Whilst our room again was excellent our dining experience wasn't ,It was slightly more busy than the previous week , but the difference in staff was very noticeable . At our evening meal we had Long waits for food and longer waits for drinks , we had to ask a couple of times for everything , so annoying , worse was to come at breakfast We got down at 10.10 , the restaurant was a quarter full , but not one single Clean table ! Not good . We waited whilst the waiter cleaned a table .The food was very scarce even though there was over 20 minutes until breakfast finished , There was 3 eggs on the hot plate so my wife and son had one each and there was one broken one left , I asked the waitress ( long black hair & make up ) were they're any more eggs coming out , she just pointed at the tray with the solitary broken egg on, I said no I would like a couple of eggs please , she didn't reply just walked away raising her eyes !!!!!re appearing with a tray full & put them down as she walked away I thanked her and asked any black pudding , she snapped back NO , she is definitely in the wrong job , I plucked up the courage to ask for beans as that tray was also empty , she didn't reply and went to the kitchen and brought some out , also the table were the coffee ( all empty ) was full of stains , not very inviting ,I wondered weather it was different management on in our 2nd weekend stay such was the difference .

We had dinner included as part of our package for a one night stay on a Friday night at the Palace Hotel in Buxton which is now part of the Britannia hotel chain. The menu choices and overall quality of food was average. The service was very poor. We, and other diners, had to ask for basic service ie, food order to be taken, wine to be brought over, rolls to be served, plates to be cleared and to chase up the next course. The waiting staff were all very charming and helpful when asked but it appeared that they were not managed well. They didn't even seem to know which food order should go to which table. The restaurant is in a beautiful grand room. Shame our experience was not so grand!

this hotel is now britannina hotels I stayed at hotel the restaurant was full sunday lunch also in the evenings.the menu change daily food and staff 1st class fb

Great value Sunday lunch3 course dinner for £9.95Carvery style lunch everything we had was cooked to perfectionLovely food in lovely surroundingHighly recommend the Sunday lunch to everyone I have spoken to since.Will be back

We really enjoyed our stay, the room was good - up graded to room in front of the hotel which had a lovely view. I had a great time using the swimming pool although it did get busy at times. Food was good Very pleasant stay and will be back

Enjoyed the quality of food this was excellent value for set evening meal . Service at this now Britannia hotel good Restaurant needs some TLC when you look up and around Hope new owners will attend to this as soon as possible

We stayed at the hotel whilst on a trip with Great Rail Journeys.(Palace Hotel Review). We had buffet breakfasts and dinners in the restaurant. The service improved during the stay and the staff tried very hard all the time. The food was good at both mealtimes with a varied menu at dinner.

A clean and warm environment , complimented by very good food with a good selection of well priced wines and a reasonably stocked bar. The staff were very attentive and professional . Would have liked a little more time between courses, however the food was well presented , tasty and hot.

Unfortunately they seemed short of staff, but we didn't mind waiting as it is a lovely place.The food is quite tasty but we decided to eat out at the Italian restaurant the second evening and so glad we did.

Booked here for special Mothers Day lunch. quite frankly the service was so poor it became funny. Arriving on time we were shown to our table, and told someone would be over to take a drinks order. We waited, no one came. It was not busy. I went to the bar, ordered drinks, they were poured out but I had to ferry them back to the table. Another waitress then appeared, after 20 minutes, she didn't know if they had a children's menu (despite it being advertised). She also could not take our order! We waited another 10 minutes, and having chased again at the bar finally someone took our order. The food was a carvery, again this was not as per the advertisement. Nonetheless, the meat was bland, the potatoes over cooked and the veg undercooked. A real shame, sorry! We left after two courses as we could not stand the length of time everything took.

Ignorant staff members one in particular foreign female ! Food arrived cold and tasteless ! Would never stay again !

An old style Victorian grand hotel. Very sophisticated and formal. We expected a superb meal especially after we saw the menu and the prices. Although the service was lovely the food was not at all up to par. Well presented, but tasteless and worst of all - cold! Very disappointing.

We stayed at the hotel for two nights and ate in the restaurant both times as part of our package. I can only describe the meals as good hotel food. It was good quality, average sized portions, reasonably presented. Nothing outstanding, but nothing to be unhappy with. If you like good traditional English style cooking with average to small sized portions (enough for most to enjoy three courses without feeling stuffed or hungry) then you should enjoy eating here in grand surrounding with friendly & attentive staff. Self service breakfast is also good.

We stayed for 2 nights and had our evening meal in the restaurant the first night . There was 12 of us and our waitress Leah ( I think ) was exceptional , she got everything spot on and there was no delays with any of our courses ! The food was exceptional ,tasty and decent portions and not a single member of our family had anything to complain about , a lovely meal in great surroundings ! Breakfast was lovely the next morning as well although the coffee machines coffees didn't taste " right " but overall top class !

I last went here for a Mother's Day lunch when I was very impressed with the food. We came for a family gathering last Sunday. It remains a great location to eat and the service remains 'strange', (we had to grab the wine menu off an empty table). Unfortunately the food has taken quite a tumble in quality.I had the roast pork as a main course. We noted that the amount of meat was far from generous, it felt like the pork joint had to last for the whole service. The food was all hot and well cooked (tho roast potatoes had been hanging round). What was disappointing for a carvery lunch was only two vegetables; carrots and peas. This was good news for the kids but we would have liked some cabbage, broccoli etc. The kids did moan at the lack of Yorkshire puddings.There is an air that the bare minimum is on offer, which is not appealing.

First of all the setting is very pleasant with the high ceilings and marble pillars. Its a very large restaurant and the tables are well spaced, so you do not intrude on other diners privacy. The menu is changed every day, and there is a good range of starters and main courses. We ate there on three occasions and the food was well presented, hot and tasty. We also tried three of the different wines and thought they were good value at around £20-£30 per bottle. Also we had a house champagne which was a Brut so it was quite dry for just under £50, again real good value. I think its well worth a visit, and the staff are eager to please.

We had a lovely evening meal and a fantastic breakfast - very helpful, friendly staff. It was part of a mini Spa break deal and really good value for money

On Saturday we were passing the hotel and saw Mother's Day lunch being advertised with a free gift for Mum (more of this later...). We booked a table.I do not know a better local destination for a celebration lunch. The restaurant is spacious and elegant and the hotel is in a prime location in Buxton.There was a three course meal on offer with a carvery-style main course. The price was approx. £16 per head and half price for children under twelve. I had prawn and salmon tian, (delicious), roast pork with crackling, (delicious), and sticky toffee pudding with clotted cream, (delicious).The service is best described a 'slow' which we didn't mind and 'mysterious' which was slightly more of a problem, (where are my drinks? why has no one taken the starter plates?). When we paid, my husband asked about the free gift advertised on the banner and the lady dealing with the bill seemed to know what he was talking about. We were offered free coffees for Mother's Day which we thought was very civil.It was only on leaving the hotel that we saw the banner again and discovered that it was advertising an event at the Dome next door! I can only say in my defence that it was in the same colour as all the Palace signage. Sorry, we weren't trying it on! What great customer service to offer us free coffees.We enjoyed said coffees in the conservatory looking at the great views. Best Mother's Day lunch!

My wife and I were on a deal which included a meal for 2 with wine. This made it overall good value. The menu was rather limited and the wine the house. We both had the chicken breast for mains and it was well cooked in a pepper sauce, the starters were unexceptional and I have forgotten them. My wife's fruit salad dessert was very good, though my cheese plate was rather bland but with a good variety of biscuits. I should warn afficionados of the apple that the bar staff have never heard of calvados (that fine digestif) and the range of brandy was 1.

Arrived for 2 night stay with my husband on a special 2 night deal.Hotel is lovely-beautiful!Had high expectations for 3 course dinner included in the deal.Was awful!Very limited menu which I am generally happy with,as you think with a small selection ,it will be done well but this was not the case.My choice of duck starter was not available so I chose salmon croquette which was pretty tasteless and uninspiring.My husband had tomato soup which was ok.We both had pressed shoulder of lamb which was very disappointing.My husband said the meat tasted like it was out of a tin!Desert was Bakewell tart which was dry and completely forgettable.The service was on the whole good.I love the hotel so we will come back to stay but we certainly won't be eating at Dovedale again.

me and my partner stayed at the hotel for a one night break on buy a gift. com staff superb food excellent rooms comfortable and warmwould recommend and go again

Ate here twice on our stay. Food is delicious and the service excellent. Beautiful surroundings based inside the Palace Hotel.

Breakfast in the Dovedale is a buffet and there is every thing that anyone could possibly want to get you through to lunch time, if not longer. Fruit, ham and cheeses and not forgetting the full English and your toast with a large selection of jams and also coffee machines to give you a selection of coffees. To top this all off, if you are not a morning person, the staff will cheer you right up.

Very average . Would not choose to eat there as food not great. Had Fish cakes on Saturday ,would have made good frisbee's. Veg was very underdone . None of our group thought meals were great.

Bottled beer on the pricey side at £4.50 for a bottle of Pedigree. We were impressed with the staff still letting us have our afternoon tea even though we only arrived back from a walk right on 5pm which was the closing time for it. Very nice it was too.

Called in for lunch.Very expensive for quality thats at the lower end of the market. Cold chips! Had to ask for condiments.No children's menu! £9 for a very basic tomato and mozzarello salad.

This is our fourth visit here and we always enjoy eating in this atmospheric decadent restaurant . The portions are not large but it's a case of quality not quantity. It costs around £25/30 for a three course meal The bottles of wine are steep at around £20-25 each but works out cheaper to get a bottle than seperate glassesThe service is always excellent however we did have to ask the staff to delay the third course as it did feel rushed The breakfast is buffet style and plentiful and piping hot although we often have breakfast in bed which us delivered hot and the choice is hugeWe will return again soon

First of all !! The staff from the cleaners to the the managers . All extremely polite and helpfull beyond there jobs.. The Hotel is old and clean but the decor is what you would expect . It's not modern .the carpets and bending extras are modern and very clean. We had dinner one night .. Excellent service and excellent food.. Breakfast same again . The whole experience here has been excellent.. Only downfall .. Our room 307 excellent large room fantastic views , but Internet doesent reach room..

Restaurant cold the night we went (hard to keep such a large room warm). My risotto fine but beef on tough side, and kids' chicken tikka massala inedible. Sticky toffee pudding needed more than squirt of fake cream. Waitress lovely though.

Nice setting in the front of the hotel. Service good and food delicious. The menu is posted outside which is helpful each evening.

Had a pamper day and service after was just what you wished for, really enjoyed our champagne and afternoon tea.

Quality of food averagee and quite expensive. However the service was good and the staff very attentive

We dined in the Dovedale Restaurant as part of our stay at the Palace Hotel, excellent set menu with lot's of choice we had 3 courses and brilliant service. Very relaxing start to our weekend break in lovely surroundings couldn't of asked for anything better, fantastic well done!!

The breakfast selection was very good. I would prefer fresh orange juice but this is hard to find anywhere under a 5 star these days. The set dinner menu was excellent each day - always at least one fish dish and two vegetarian and very good fresh vegetables with everything. Service a little haphazard but the hotel wasn't full and maybe slightly understaffed at this time of year. However, the surroundings were beautiful.We only ate breakfast and dinner in the hotel so cannot comment on lunches; neither did we try the a la carte menu as the set menu was so good.

I enjoyed the two evening meals I had in the restaurant, there were eight people in our party and nothing was too much trouble for the staff. Well done!!!

As the restaurants and bars down in the town had a power cut on the night we arrived , and none of them were able to open for business..we were glad we had booked a table at the hotel , even though one of the other guests suggested that they thought it was rather expensive. It turned out not to be at all expensive as they had a deal on which was 3 courses for approx. only £25 . All of the food was well presented and tasted delicious. We had a lovely bottle of wine and finished off with coffee . My husband is a very fussy eater and we would have been very hard pressed to find somewhere that suited him , but we both thoroughly enjoyed our evening. The staff at the Barcelo Buxton Palace are very nice and welcoming.

Nice spacious restaurant. 3 courses £25. Lots of choices (for vegetarians as well). Good service. We asked if they could alter one of the main courses to suit our tastes and they were happy to do so. We are quite fussy, and they were happy to oblige our requests.Ended evening in the lovely elegant bar area. But were disappointed that there was no ' Real Ale' served. Would have had a drink there before our meal if they had had some, but went to a pub in town first.

We stayed at the hotel and have done a review for that, but the food is wonderful and all the staff are friendly and nothing is too much trouble,and the prices are very reasonable,treat someone to Sunday lunch there, you won't be disappointed

Used the restaurant as part of a stay at the Palace Hotel. As others have commented the menu choice is not wide, but is sufficient to give a good variety of dishes. Also everything was nicely cooked and well presented, so presumably the restricted choice means better control of output from the kitchen. Could not fault the lamb I had the first night, nicely seared outside and running pink in the centre. The second night the baked salmon was very tender. The menu offered only a 3 course option, but if you have a smaller appetite ask, as we did, and a 2 course option can be provided. An acceptable wine list was on offer. The whole dining room has a pleasant feel, with tables not so close together like some restaurants where you can hear the heartbeat of surrounding diners. Staff offered a pleasant and helpful service.

we dined in the hotel dinner was 3 course plenty of choice and good service nice wine list and attentive service

plus excellent buffet breakfast lots of hot and cold choices

Dining experience lacks finesse, which is disappointing of such a landmark hotel in Buxton

The menu changes daily, however there is only a choice of approx. 6-7 meals for each course which could be a problem if you are a fussy eater. Both meals I had there were delicious though so less is definitely more as it is better to do fewer dishes well rather than lots poorly.

We stayed at the Palace Hotel and within our package were booked in for a 3 course meal. I can't fault the service. The menu had plenty of variety, the wine and the food were delicious and all of the staff were incredibly attentive. The restaurant was quite busy, yet we didn't have to wait for any part of our meal, and we felt well looked after. We were even given a complimentary drink as the waiter learnt in conversation that I was getting married in a few weeks time. I felt he went the extra mile, and made our experience even more enjoyable.The breakfast the following morning was a 'help yourself' affair, which we had no problem with at all. There have been a few negative reviews on this site about breakfast with people having to que etc, however, we went at the busiest time for our breakfast, and had no issues in the slightest. There was a good selection of food on offer. You can help yourself to a full English, Continental, fresh fruits, pastries or cereal. We had the full English which was lovely. I wouldn't hesitate to eat here again.

For lunch you have to sit on leather settees and your food is placed on low coffee talbes. Rather messy and awkward with elderly relatives. Nothing exciting on the menu but edible and well presented.

the whole hotel was spacious, friendly staff, v. comfortable, beautifully decorated. one of the best in the country-(we have stayed in many)We have already booked to go again!

As in my hotel review, although staff were nice and friendly it was a bit chaotic and we were misinformed about dishes on the menu and there were a lot of extra charges over an above set price, cheeseboard £4 extra even though instead of included sweet. Our wine arrives after we had finished our starter, Breakfast was the normal big hotel buffet.

When I opted for the Salade Nicoise I foolishly expected it to arrive with tuna, especially as this was one item on the starter list to have no additional qualification. What arrived was a salad garnish about 4cm diameter in the centre of the plate, total cost of ingredients about 30p. Equally, the cheese for which there was a £4 supplement offered 4 basic pieces of cheese that would struggle to cost more than a quid. Such a shame that fantastic front of house service, and evidently careful attention from the kitchen team was so marred by a management decision process that allows a menu design based on minimal ingredient cost. Short-sighted.