Based on 532 opinions finded in 1 websites
Based on 532 opinions finded in 1 websites
Nº 184 in 882 in Kingston upon Hull, City of
Nº 4 of 30 American in Kingston upon Hull, City of
Opinions
It was over priced greasy Terrible taste and the toilet and place was dirty I also got milkshake mint flaver horrible it tasted like tothpaist and mouth wash and my friend also got mint and hers has no taste
Molly D . 2024-09-23
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Been a few times when in Hull. This was probably the most disappointing. Food was great, always has been and the service was ok. What did let it down was the cleanliness of the place. Door for customers was closed, and upon opening was immediately hit by how hot it was inside as well as how loud the music was. There were flies everywhere. Woman behind counter who was great, shouted for a customer order. Only 2 other guys in there who were sat in corner and they couldn’t hear her shouts, so I had to tell them their food was ready. Place still didn’t think it necessary to turn volume down. As mentioned food was great, and didn’t have to wait long at all. But what was disappointing was hearing the chef’s constant cursing and bad mouthing which I thought was very unprofessional. Will be visiting again but things need to change.
Tomh123 . 2024-07-24
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Went to Trinity Market, Hull last week and ordered a smoked chicken burger. We shared it as a snack as not sure if we would like it/manage it. As senior citizens dithering over order we were politely helped with friendly chat and explanations. Oh it was so good, wished we hadn't waited so long to buy one, great to have taste buds awakened after boring bog-standard UK burgers - everything down to the pickle blended and fresh and excellently cooked and assembled. Only 4*'s to try and keep prices down but do understand quality content cost more. Can't wait to try the brisket beef burgers and whilst not sharing next time we will order two different ones 'for sampling purposes'. Move over Hull Patties there's a new welcome taste on the block.
John C . 2024-04-16
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Absolute rip off 2 bog standard burgers and cheesy chips was a staggering £37.50 🫣🫣 wasn’t nothing to write home about I found a black hair in my burger and the salad was black and slimy absolutely rank a waste of money nothing spectacular which I’d expect for that sort of money
Freddie S . 2024-02-26
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Best burgers I’ve had in a long time. Big portions, good prices, the buns are top tier and the menu is super big. Me and my boys inhaled everything, food didn’t last more than 5 minutes 😂 Honestly, 10/10
César C . 2024-02-25
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The burgers are the best in hull always have positive thoughts never had a complaint about it my family love it and great customer service
Finley L . 2024-02-18
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the food was really lovely. the burger was full of flavour and the chips were cooked perfectly i would definitely recommend
Curiosity31191049041 . 2024-02-04
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The food here is nice and the burger was lovely, for the price though was 10 pound with a can of coke it was over priced for the portion size. I was still hungry afterwards so had to buy some chicken from asdas . I've been more full of a normal burger from burgerking . If they had realistic prices for the people of Hull I would use it regular but as it stands the food is over priced in my opinion. Nearly an hour wage for 1 burger come on .
I620YRcolinh . 2023-08-14
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The man driving the ford range with advertising dope burger, Need to learn to drive, as sitting on the bumper of the car in front when stopped with a family in it, need to go and get his eyes test. So he can see the front of the vehicle, Hope this review is helpful
roberttE94FE . 2023-07-25
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Ordered several burgers. 2 were missing from the order, no effort by restaurant to make amends. Told were closing, Very poor service
A3943ORandyd . 2022-11-29
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Won’t order again which is a shame because the food is good. Delivery driver didn’t return my money ..
sophk808 . 2022-10-12
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I ordered chicken strips and a vanilla milkshake The chicken strips were dry flavourless and tasted like they were made days ago. The batter was chewy rather than crispy. For £7.50 for 6 I was expecting something pretty special. The milkshake actually tasted pretty good but £4.50 for a pre made milkshake lined up in the fridge that was no bigger than 400ml is a massive rip-off I should have gone to McDonald’s Definitely won’t be going back
James T . 2022-10-04
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We have always sang dope’s praises, even after it got a bit expensive, it was worth it, until tonight, less than average burger, and lord knows what the beef brisket fries were try to be
CharleneH1985 . 2022-10-02
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First visit tonight to the dope burger on cleavland Street, there was a bit of a wait which was fine, the girl on the till was very smiley. Now the important bit, this was our first visit to any of the dope burger takeaways and we were excited to at last be trying the food as we had heard so much about it. For 3 prions of fries, and 3 burger (one of which was a veggie burger) the bill came to £45 now the burgers were tasty but nothing I've not had before at other burger places and the chips were so over cooked that most of them were left. I fail to see how they won the best burger takeaway on the BBC if tonight's good was there usual standard. I'm afraid I will not be trying them afghan.
815lesliep . 2022-10-01
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Ordered 2 Cheeseburgers and 2 fries with seasoning salt . Chips were over salty and the burgers where raw inside , 1 piece of lettuce , 1 tomato, 1 gherkin and hardly no onion . Having never been before we didn’t know you had to ask for the burger well done . Called them and explained so they cooked 2 more and the staff was very polite but will not go back again as it’s over priced and below average at best .
SaraR2758 . 2022-09-19
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The best burger I’ve had for a long long time. I’ll definitely be back for seconds yes you pay a little bit extra but you get what you pay for top quality succulent beef burger great kids chicken nuggets. Slight hiccup on the order but quickly sorted.
Jim D . 2022-08-28
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We enjoyed our 1st burger 6 months ago even though its not the cheapest we gave them another go. This time. Burnt burger for £8,50. Staff only interested in talking between themselves and no customer service. Had better food in my back garden on a bbq. Maybe there s a lesson. Wont be here long. Nobody in the shop. Maybe employ a chef and some decent staff.
stryker2001 . 2022-08-06
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We had heard fantastic things about Dope Burgers so, when visiting family in the area, really wanted to try it. 3 items from our relatively small order were missing, the food was luke warm on arrival and the menu states “vegan” and when you receive the order are told that parts were missing because they aren’t vegan! When we called for a refund for our missing items (totally about £7), we were told that we couldn’t refund unless we were there in person but they’d do money off the next order - a note left by the till saying that we can have money off. Very poor customer service and not even food to write home about. Don’t fancy returning for our “voucher”, although based on their inability to correctly fill a simple order, I doubt they’ll find the post it note allowing us a discount… a classic case of a business that had found their niche and expanded far more quickly than they can manage.
E9600ZZmelissag . 2022-06-03
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My husband and his work colleagues went here for their Christmas night out and since then my husband has wanted to take me there too - we finally got to go here yesterday and I got to say I have never had a burger like what I had here ! I had the dope cheese burger and upgraded to the rainbow bagel I have never seen this before and I must admit I was not ready for the tastiness of this - I definitely recommend getting to any dope burger you can and try these amazing burgers - I will most definitely be going back
Leanne-marie P . 2022-02-22
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For the price you pay you expect something special, but all I got was a greasy tasteless burger. First time visiting and definitely the last, I suspect the standards have dropped massively, now they’ve got the name out. It was that bad, Burger King beats the food I had.
Joeh20164 . 2022-02-21
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Wow where do I start. Placed an order. Came out cold and soggy and burnt if thats possible. specifically asked for no raw onions and got raw onions. Rang to complain no answer ever. Rang the other store and said she would pass the info on and nothing. Not even an apology or to try and rectify. Then emailed and got an email quite quick saying they would sort and when I seen it and replied again no answer to sort. I've sent several emails and messages. It's more the principle to me than the money. I have never dealt with such poor customer service ever and meal went in the bin. I've tried to reach out to sort but have had to resort to this as believe others should be made aware. Never again......
jellyhead682 . 2021-11-14
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We give five star the food and the manners of the staff was very good and it was really cosy and warm to eat in
danielpT3038XH . 2021-11-07
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Burger was raw, straight in the bin! So expensive and it’s raw!!!!! Not medium 100 percent raw!!!! Not impressed
C2006USkatel . 2021-09-15
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I’m a big fan of Dope Burger, but tonight they were well below par. Ordered my favourite Chilli Beef and Cheese Burger with fries. All good, apart from the fact there was no chilli beef!
Justin M . 2021-08-30
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Gravity in hull is worse place going like day Robbie as the prices are to expensive when u have to paid £2:50 for socks not worth £40 pounds for 2 pounds would not return again
DANK85669 . 2021-08-12
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Ordered the vegan chicken burger, cajun fries, vegan Bbq chicken and cheese fries. Firstly burgers are my thing, I just love them and the Mrs wanted to get burger king but I thought dope burger would be a good shout. Unfortunately I wish I never...
315leons . 2021-06-19
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The only one thing i could encourage anyone to do is never get it delivered to your house. Chance its been sat in a delivery bag for the past hour and will turn up luke warm and soggy as out. Nice food fresh off the...
jacobg962 . 2021-05-27
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I can literally buy a decent quality steak for the price they charge. That being said, the burgers are different and worth a delve into.... Although I wouldnt go again. The price of the extras really get me, £3 for a small portion of frozen...
frayb2021 . 2021-04-21
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Came late, cold and asked for a refund, poor excuses , traffic and lengthy refund policy. Not worth the £30, AVOID!
537dawns . 2021-04-01
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The food here is over all good here, it’s not your average burger joint! But the staff were not very welcoming in the slightest, no manners and sniggering and laughing behind our backs after repeating looking at us! At first I presumed I was maybe...
Bobbieutton1610 . 2021-02-14
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Today was the 1st time me and my wife has had dope burger and after hearing about of off friends we were looking forward to it, it turned up within a decent time but as soon as i opened the burger it was all down...
Amandaayres . 2021-01-10
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Not the same business once was when first opened getting too greedy, prices up and up delivery ends up with a cold burger that costs you £8 or more and give them feedback online via Facebook and comments just get deleted ,delivery £3 to deliver...
lukejhull . 2020-11-14
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I never feel like I have got value for money from this place! And I never feel like the food is quality.
GeorgiaDrew92 . 2020-08-19
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Usually go to dope burger witham and it’s amazing. However went to the Beverley road one today and It is not the same quality. First of all the bag snapped Straight away as all heavy food was stuffed into it. Secondly the burger was burnt...
Charlm1694 . 2020-05-23
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Words cannot describe how disgusting the food was. Inedible. Don't advertise food you can't cook. One bite - in the bin. Highly reccomend Sainsburys chicken nuggets.
Sesemeseed . 2020-05-07
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burgers was a right mess, didnt sell the fries I order anymore... asked about them on the phone said no so asked about them when I went in he said they looked like tuna so dont sell them anymore woman on the phone said shed...
294shauniew . 2020-03-28
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Probably the most costly take away burgers in Hull but also possibly the best ? Therefore not expensive for what u get ! Tiny premises in difficult location if u r in a car but well worth the effort to get there. Choice of different...
Kingpaul100 . 2020-02-28
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Came here for birthday lunch and the food was totally gorgeous. Loved ordering on the tablet in front of us. The earl grey and lemon kombucha was just amazing
Marshmangle . 2019-11-30
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Food was so nice. Miles better the mcdonalds/burger king. Staff was lovely as well. Proper recommend the beverley road branch. 10 out 10 everyone :-)
jdbluebell . 2019-10-07
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I've often driven past this little burger shop on anlaby road and been tempted to stop and try it. However, parking can be a bit of a pain. Obviously that's not the shops fault.When I did finally visit, I was quite impressed. The shop, tiny though it is, looks very clean, the staff on duty were polite, chatty and pleasant but unfortunately due to its size, when theres more than one customer, you'll probably end up waiting outside. Glad it wasnt raining for my visit!There is a decent selection of burgers on offer but I was surprised to see all the toppings available for the fries. Bacon cheese and maple syrup anyone? Well, actually yes. Me. They were very nice I must say.The burgers themselves seem to be cooked the american way, steamed on a hot plate. This results in a very nice but rather juicy burger. Depending on what toppings you add, this can become a bit of a problem, unless you like that sort of thing. Luckily, I do. This did present a bit of a problem though. The burgers after cooking are wrapped in paper for you and unfortunately my paper kind of dissolved into the burger. Despite extensive surgery on my part, I still ended up eating some of it. Mayne next time I'll ask for it to be wrapped in tin foil only.Price wise its maybe a touch on the expensive side. Burgers start from £6 and some of the options for the fries can be a bit expensive. I spent £13 on burger and chips, but aside from the paper, it was very nice and I would probably order from here again.
475justj . 2019-09-18
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Can't deny it's a good burger but £7...... really......just no! I'm all for a business making profit but this is just a step too far, the sum of this burgers parts do not equal its price. If money isn't an issue then tuck in, otherwise value is to be had elsewhere.
Hogletboglet . 2019-09-12
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Great place to goto food was fantastic and a good price aswell will go again as it was a clean and tidy place. Very easy to fine on goggle maps
Darrenather . 2019-08-29
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So me and my workmate got sent up to Hull for work for the night and when leaving the next day I had absolutely zero nice things to say about the place untill we ate here, it was the highlight of our road trip we are not easy to please when it comes to burgers although dope burgers impressed us very much, brilliant food. nice quirky resfruant. friendly staff 10/10
Ashley S . 2019-08-15
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By far the best burger ever :) well worth a visit from North :) will be back again soon. Super tasty
Heidi L . 2019-07-21
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This place has done really well from being a Zero rating to what it is now. Burger was lovely, in fact, I ate far too much, but we won't go into that, as that would be tmi!! Will be going back (and eating less) :)
Rebekkah-Jade . 2019-07-16
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Dont let the somewhat ' alternative' premises put you off. The burgers are just FAB ! Best burgers I have ever had ! The black and blue takes me to burger heaven !! Only take away available as premises are tiny. Quality fresh produce. Cooked to perfection. Engaging, happy staff.
Kingpaul100 . 2019-05-18
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Excellent food and great service! All ingredients are fresh and tastes Great! Would Highly recommend Dope Burger! 🍔
Radford_91 . 2019-04-20
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My children and I often stop for a juicy lucy dope burger on our way out of Hull. (Beverley Road Dope burger) We like a great burger and this is by far our favourite place. We are more than happy to pay a little more for the quality meat at Dope Burger.
DarlingM677 . 2019-04-17
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Excellent burgers. ' terrible' premises! - whilst kitchen prep and cooking area is spotlessly clean, the premises are rather 'alternative ' - dont let this put you off. Take away or delivery service only. Tiny premises at top end of Anlaby Road. The black and blue burger was full of flavour. Sweet potatoe fries were crisp and fresh. Polite and efficient service. Top quality burgers.
Kingpaul100 . 2019-03-28
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Dope burger serve really brilliant food all day long at competitive prices I would highly recommend eating here 4/5
Tom C . 2019-03-23
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Every time I go, it's the same high standard, good service, always friendly, and good music to listen to whilst you wait
David C . 2019-03-20
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Ordered a hot dog with 'raclette' cheese which came as a congealed and cold lump in a bun. Sweet potato fries must have been made when we first ordered an hour ago as they were colder than Mr freeze's dick.
Ziggyplayedguitar16 . 2019-02-24
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Proper America style burgers. Full of salad and topping. Sweet potato fries. Often long queue resulting in a long wait. Definitely worth the wait just wish they were in nicer locations.
skibunnyEastYorks . 2019-02-18
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My 1st time having a dope burger. It is a most for anyone who has not tryed them. I will be coming to try the rest of the menu.
Benbraith . 2019-02-17
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I’ve eaten many a burger but this place is unreal. Fresh meat patties which are tender and juicy and the flavours are so rich and tasty. I recommend the ‘Juicy Lucy’ with its cheese stuffed patty and candied bacon for a sweet & succulent treat. Hands down the best burger!
. 2019-02-03
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Excellent and unique burger no place like it fries are of a very highly standard as well would recommend.
. 2019-01-25
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Anytime I came here the service and taste were amazing! I am a fan of burgers meals and I can safely say i ate best burgers here!
. 2019-01-15
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It was ok it wasn't very special the me in the burger itself not sure don't know what else to say I personally would go back but whatever floats everybody's boat don't want to slug it off just cause it wasn't my kind of thing
. 2019-01-15
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They are okay. Nothing amazing. Bit too greasy and stodgy. No balance to the burger, the fillings just sort of blend together and become one taste.
. 2019-01-13
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The clue is in the name, the burgers are dope, and the service is fast and polite. My go to burger joint
. 2019-01-13
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Really tasty burgers and fries , amazing brownie aswell! Perfect for a treat night 👌👌👌 really good size portions and good value for money!
harrietsmith99964 . 2018-12-18
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Really good thick shakes and good portions. Would 100% recommend. The bbq and cheese chips are insane too
Miss-Mary123 . 2018-12-15
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Amazing burgers, cheesey chips and fab service too! Best burger ever! Staff made us feel super welcome and went out of their way to suit what we wanted 😁 recommend the juicy Lucy! 🍔
Shanieshields . 2018-12-12
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What an awful experience. The burger I ordered from here was just absolutely dripping with grease. It ran all down my arms and was an absolute nightmare to eat. The sweet potato fries I ordered were like rubber and I certainly would not visit here again! They also use a very interesting tac tic in order to ensure reviews are always positive! Management, you should be ashamed of yourselves.
Sarahalison381 . 2018-12-02
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Doesnt look particularly attractive externally or internally but noted that kitchen area was spotlessly clean. Staff helpful and friendly. Good selection of burgers and toppings. Hot dogs too but these can never pass my lips! Burgers are made from quality beef pate and my favourite is the blue and black burger- black treacle and blue cheese! Wonderful flavours. Prices top end for a take away- no seating available, BUT it is a quality product. Good lunch time deal with heavily discounted skin on fries and drink with any any burger.- available 12-5.
Kingpaul100 . 2018-11-27
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I was hungover and fancied junk food so smoke dope burger it was, and it was delicious bit pricey for a burger but never the less nice.
Kevin H . 2018-11-25
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Drank 3 pints, then went for a Smoked Dope. The smell of the bacon is primeval! And though it was a barrel loaf of calories, absolutely nil fat on bacon. One of those basic hole in the wall places that you might shy from without someone saying it’s good. It’s very good
R4713ABdavidb . 2018-11-14
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Best burger in town by a long shot, maybe even nationally! If you’re going to visit Hull, this place is a must! (Cooked by Lee on holderness road)
JohnGreen2 . 2018-10-28
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Tonight me and my boyfriend ordered dope from the beverley road shop as we often do because it's usually the best burger around. The burger was alright however it was put together very poorly. The sweet potato fries which we got two of were a joke. There was a handful each, you would get more in a happy meal. They were also undercooked and soggy which was extremely disappointing. I was also still hungry afterwards which never usually happens...not ideal when you're spending 30 quid on a meal for two. On top of that they've upped the sauce price from 50p to £1.50. This is an absolute joke. If you're gonna up the prices up the quality or at least keep it consistent...
Paul R . 2018-10-22
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Had the Olde Amsterdam burger and every component was delicious and tasted really fresh. Burger was a good size and I found it to be good value. Would definitely recommend.
MichelleNom . 2018-10-21
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Visited on a Sunday afternoon after being recommended by a friend, Well worth the visit! Lots of choice and the unicorn burger was great!
Daniellalshaw . 2018-10-21
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Recommend by a friend to try and not disappointed best burger I have had in a long while well worth the 30 mile drive from where I live *****
Danny S . 2018-10-21
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Visited here to get a bite to eat after watching a show before travelling home.... really glad we did.
U234FOlisac . 2018-10-14
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Highly recommended!! the burger was great, although the girl who served us didn't seem very knowledgeable about the products on offer, it all worked out well in the end.. What a little gem of a place!!
Vicky M . 2018-10-10
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I travelled down from newcastle for this. Worth it, amazing food at cheap prices without any compromises on flavour. Can't recommend it enough
lawrajameson . 2018-10-07
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Always amazing. Always the highlight of a trip to Hull. The unicorn bagel burger is mind blowing. Can't recommend Dope Burger enough.
Daniel S . 2018-10-07
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Went and tried a dope burger on Friday after hearing such good reports. I must say I was very impressed as this was easily the best cheese burger I’ve tried outside the states. Only slight drawback is the price of small extras such as dope sauce costing the consumer extra when I think it should in my eyes be an optional extra.
Dinosaurian . 2018-10-02
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I've been to dope burger lots of timea and always really enjoyed it! Never left half fed thanks guys:)
Edward O . 2018-09-30
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Week in week out the best burgers ans fries in the country! Especially the Halloumi, Chorizo and jalepeno fries!
Mike R . 2018-09-28
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Always visit here great service from Kenny as always. Fast and friendly. Always welcoming. Great tasting burger, good deals. Would highly recommend.
OJNesfield . 2018-09-25
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If I’d have realised they were on here I would have written this sooner. Been coming here since they opened their first little shop, you just will not find a better burger fix anywhere else and you will not convince me otherwise. Both myself and my husband love this place! Amazing burgers, cheesy sweet potato fries are a winner too and add a bit of pulled pork if your feeling extra piggy! Haha staff are always chatty and friendly. You cannot visit Hull without coming here! 1000000% recommend :)
Charlotte J . 2018-09-21
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I’m definitely a food lover and dope burger was the best I’ve ever had ! Such nice service aswell, top notch ! Can’t fault at all , definitely be visiting again.
Crystal-Jade W . 2018-09-19
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I love dope burger! However I’m glad I don live locally because I would be here daily! Great staff. Amazing burgers what more do you want 😁 🍔🖤
Meggggyyyy . 2018-09-19
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Love getting dope on my college breaks but the eat in is deffo my favourite place to go, the staff are lovely and the wall art is sick
DopeBrownies . 2018-09-18
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Best burgers in hull, good service always on time, good quality food, always well presented, a great asset to hull.
Rob P . 2018-09-14
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Best in Hull!!!! Will definitely be back for more. All the lads on site love it!! Try the garlic creme pulled pork!
Karl19768 . 2018-09-13
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This place is dope. Come here for the best burgers in Hull. Eat here virtually ever time I'm in the city
Phil C . 2018-09-12
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Dope burger has the best burgers in hull, and potentially the best burgers Ive had, and my brother has taken me to some pretty burger places in London, so I know what I'm talking about! Best thing about them though, is that they are still reasonably priced
David C . 2018-09-12
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The veggie chickpea burger is amazing - so much taste behind a veggie burger option & have convinced many a carnivorous friend to opt for this. Top notch establishment & delivery is a massive bonus! 🌞
LandE25 . 2018-09-11
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Me and my fiancé are never left disappointed when we come here ,veggie burgers are spot on and would definitely recommend the milkshakes 👅🤤🤤
Helenronnie . 2018-09-07
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One of the best burgers I've ever had, great food, quick and friendly service. Definitely worth going to if your looking for somewhere to eat!!!
Jordon W . 2018-09-05
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I ordered the smoke dope burger and it was fantastically delicious! Great value for money and love the garlic aioli too absolutely to die for. Every time I come to hull I always go to dope burger!
TrailBlazer811633 . 2018-09-01
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Came with my good friend for lunch last week, and was happy with the portion sizes and the quality of the food!
Liberty H . 2018-08-29
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Never fails to disappoint! Great food! Fantastic service!Plus the unicorn bagels are just simply Amazing!
Louise R . 2018-08-27
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Amazing burgers made fresh to order. Piglet burger nothing else like it. Equivalent to a big Sunday lunch. And obviously brownie is a bonus.
simswilliams . 2018-08-26
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Having been a fan of the original Dope Burger from the Anlaby Road outlet, I've not had the chance to visit for a while but as I am now nearer the Beverley Road shop, I popped in there for tea after finishing work last Thursday. I went for my favourite, the black and blue. The order was taken and £7.50 was asked for. I questioned this as the wall and paper menus had it down for £7.00. The response was a rather surprised "oh, does it still say £7.00 on the wall?" I was offered the 50p back but declined as, despite the price now being £2 more than the initial price a few years ago, I know Dope Burger has a reputation for providing a lot of support for the local homeless and generally give a tip anyway. How I wished I'd taken that 50p after all. The burger was everything it never used to be; smaller - noticeably so, not half as tasty or juicy, very little dressing or black treacle, scant amount of salad which did not crunch (lettuce) or squish (tomato), blue cheese was not overly melted which indicates a burger that's not hot enough - despite being freshly cooked and I needed no serviettes to wipe my chops afterwards either! The black and blue has always been my favourite so I have plenty of past experience to compare it to so be assured, this is not just sour grapes because of the steady price hikes I have noted over the years. By the time I'd got half way home to Withernsea, I literally had a bad taste in my mouth and was hungry again.
Dave M . 2018-08-19
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Good food. Just needs better places to sit. Nice food. Good selection cooked quick. Good extras overall good
yogurt19892018 . 2018-08-17
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Not only was it a dope burger, it was dope service aswell !!!!! 100% would recommend to family, friends and other people who i speak with
hollettmark . 2018-08-17
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I love these burgers, there’s such a huge selection to choose from and they always taste amazing. The sweet potato fries are to die for as well! Deffo the best burger joint in hull.
Maddie S . 2018-08-16
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Great service, fast and delicious. Highly recommended really tasty food and all at a decent price. Delivery also available
jordanashton . 2018-08-11
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130 Opinions
I had chicken gyros and chips it was lovely! Quick delivery very impressed will definitely order again
2190 Opinions
Absolutely shocking customer service by Jess and her colleague. I had a free voucher for a steak, and was told they'd ran out and refused to offer any other meal as a substitute, or a free drinks, pudding or discount. A serious can't do attitude. I've never encountered such unwillingness to meet a customer half way.