Domino's Pizza - Thames Ditton in Elmbridge

Ordered a pepperoni passion a week ago today, the result was shocking I returned it complaining it didn’t have double pepperoni or double cheese and was told it did, the burnt patches were apparently cheese Upon eating it I realised I had been lied to, the burnt patches weren’t cheese and the pizza really did have very little pepperoni on it I requested a new pizza and was told it may not be any better than what I’d already been given. Disgusted I left the shop with my moody pizza, and declined the frustrating offer of a free drink Complained via twitter and was given a link to a form to complain, no response within a full calendar week, further compounding my frustration SOMEONE CUT THIS PIZZA AND THOUGHT, YEAH, THAT’LL DO…. Shocking pizza and shocking customer service.

Thanks to the team and the delivery person Rahul. The hot chicken tandoori pizza was great with lots of chicken toppings. Tried Korean BBQ for the first time.

Domino's is hands down the best pizza in the world, with unbeatable flavors, fast delivery, and top-notch service—definitely 5 stars!

Best six pounds I’ve ever spent

Fantastic service by shanel , advised on deals and got me and my mate the best deal in town.

Shanel had great customer service

shanel - great communication and very kind

Great service from shanel. Very kind and great communication

Pizzas ordered with classic crust arrived as thin crust which was badly baked and impossible to pick up. Poor quality and poor value for money

Fab service, lush food. Always good offers/deals

Great pizza options and deals, they helped me understand what I needed with my order, great service. It was a bit too loud tho

I ordered from here last week, considering I ordered it late the customer service was fantastic and super friendly! The food was cooked and delivered fast I can’t complain! Will definitely be ordering again!

Store manager Shanel helped me with my order and informed me off the deals available

I was served by a lovely lady named Shanel I have certain allergies and she helped me out big time to find a pizza not only one. that I liked but one I could actually eat! I do recommend and was such a help! Thank you!

get delivery from here. is good and food is always hot

I ordered from Domino’s Pizza for myself and a few friends and I was met with quality food and great delivery time, I had no issues with my order and the food was cooked to perfection. Highly recommended

didn’t coocked proprly Very poor quality , Please do quality check before sending out pizzas,

The last couple of times I’ve ordered from them, I’ve had issues with my food. With today’s order, I ordered a small create your own pizza with bbq sauce, extra cheese and extra bacon. The pizza had barely any cheese or bacon, and for some reason the bbq sauce was spicy? Which is the first time that has happened. This is the only Domino’s that delivers to my address, and it’s a shame because it used to be really good. Not sure what’s happened with the standard of food 😞

Fries? More like 'frights'! Disappointing quality.

Spent nearly £50. Both pizza were not cut all the way through and some slices were 2cm wide and some were a quarter of a pizza. My pizza had zero cheese. All I could see was the BBQ base. For the money there should be quality control on this and should not be allowing this to leave the store

Nice staff good pizza, not gonna waffle but haven’t had an issue in like 3 years always collecting, if there was an issue, they always solved it for us.

Staff very kind. Food was pretty good given it’s fast food

I have come here first end last time have order 2 pizza staff dont know about anny deal or offer not realy know about what the havin hot deal apart of this i come at home have look at my pizza it was in shock absolutly no topping on pizza i just empty thanks pay for nothing not recommendet

Always on time and not stingy on the toppings

Chanel honestly warmed my heart her service made my day after finding out my dog was squished this morning. Delectable! 🤭

🍕 I love Domino's because their pizzas are always delicious and delivered hot and fresh. The crust is perfectly crispy, and the toppings are generous. Plus, they have a great variety of flavors to choose from. Highly recommend! 😋👍 Also Chanel is super sweet and funny xx

Service was Lovley Shanel is so sweet xx

Yo! My bro Joe. I would go and not say no to you bro. I’m gonna swing so low to my bro. Btw he has a big toe.

Amidst a downpour, I entered Domino's Pizza in Thames Ditton, weary and hungry. Joe, with a calm demeanor, prepared a piping hot pizza. His unspoken kindness warmed my heart, reminding me that sometimes, simple acts of service convey profound emotions. Grateful, I left with pizza in hand, finding solace in unexpected places.

In the realm of dominoes, where tiles align, There's a worker named Joe, truly one of a kind. With skillful hands and a heart so kind, He crafts pizza perfection, a true mastermind. In the world of dough and cheesy delight, Joe shines like a culinary knight. His toppings are art, his sauce pure delight, Each bite a symphony, a culinary flight. From Margherita's grace to Meat Lover's zest, Joe's creations are the very best. With precision and care, he passes the test, Five stars for Joe, he's outshone the rest! His smile as warm as the oven's glow, Service so friendly, it makes your heart aglow. In the world of pizzas, he's the star of the show, A maestro of flavor, it's Joe, you know. So if you seek perfection in every slice, Visit Joe at Domino's, where everything's nice. A true pizza poet, his talent will entice, A five-star experience, oh, so very precise!

Joe, with eyes so deep and wise, In your presence, my heart truly flies. Your smile, a beacon in the darkest night, In your embrace, everything feels just right. Kindness and charm, like a soothing song, With you, my love, I forever belong. Through life's ups and downs, we'll explore, In your love, I've found what I adore. Together we'll journey, our love will bloom, In your arms, there's no sense of gloom. Joe, you set my heart aflame, In your love, I've found my eternal flame.

Title: Love at Thames Ditton Domino's In the enchanting town of Thames Ditton, nestled amidst quaint streets and cobblestone pathways, there existed a Domino's pizza restaurant that held a secret. It was a place where love blossomed amidst the aroma of freshly baked pizzas and the gentle hum of laughter. This is the story of two souls who discovered an unexpected connection within the walls of Thames Ditton Domino's. Rory, a free-spirited artist, found himself drawn to the creative ambiance of the restaurant. With his sketchbook in hand, he would often sit at a corner table, capturing the essence of the place on paper. Little did he know that his art would soon be infused with a touch of romance. One fateful evening, as dusk painted the sky with hues of pink and orange, Rory found himself sitting alone, seeking solace in the comforting familiarity of Thames Ditton Domino's. As he delicately sketched the interior, his eyes were suddenly captivated by a man behind the counter. His name was Joe, a charming and charismatic soul who possessed an easy confidence and a radiant smile. His passion for creating perfect pizzas mirrored Rory's passion for his art. Their eyes met, and in that moment, time seemed to stand still. Joe, unable to resist the pull of destiny, approached Rory's table. With a gentle smile, he struck up a conversation, drawing him into a world of laughter and shared dreams. Their connection was electric, as if their souls had known each other in a previous lifetime. As the weeks passed, Rory and Joe's friendship blossomed into a love that transcended the boundaries of their daily lives. They shared stories, secrets, and dreams under the soft glow of the Domino's sign. Their connection grew stronger with each pizza they shared, each slice becoming a symbol of their bond. On a moonlit night, Joe surprised Rory with a special pizza he had created just for him. Topped with his favorite ingredients, it bore a heart-shaped arrangement that mirrored the love that had flourished between them. With trembling hands, Joe offered him the pizza, silently expressing his love and devotion. Moved by his gesture, Rory's eyes glistened with tears of joy. He understood that love could be found in the simplest moments, like sharing a pizza at Thames Ditton Domino's. In that instant, they knew that their love story had found its perfect setting, encapsulated within the walls of the restaurant that had brought them together. With each passing day, their love grew deeper, nurtured by the ambiance of Thames Ditton Domino's. Their evenings were filled with laughter, stolen kisses, and the warmth of their love, which seemed to infuse every slice they savored. And so, in the heart of Thames Ditton Domino's, two souls discovered not only the joy of pizza but also the enchantment of true love. Their love story became a legend, whispered among the townspeople, reminding them that sometimes, the most extraordinary romances can be found in the most unexpected places. Forever etched in the annals of Thames Ditton Domino's, Rory and Joe's love story became a testament to the power of destiny, proving that love can be found even in the simplest of settings. And they lived happily ever after, their love forever entwined with the radiant spirit of Thames Ditton Domino's. The end.

As I entered the domino's I immediately felt the incredible atmosphere as the throbbing lights filled the dinner like a disco. But there was light brighter than that, Joe. Joe walked over with a look of grace and elligence rivleing the gods he was truly the epitome of a domino's pizza employee. He took my order with the grace of a gazelle and swiftly shifted to the kitchen. He made my pizza with the dexterity of a mechanic and handed me the delectable pie. As I took the first bite my mouth filled with the flavor of the greatest pizza I've ever tasted. I'll be honest I'm not usually the biggest fan of pizza but the young chef Joe cooked it with such dedication and joy that even I could agree that it was the single greatest dish I have ever tasted. Honestly I can't say the last time I had such an enjoyable and pleasant experience in my life. 10/10 would advise. (Give Joe a raise)

Joe is great. As i entered the store he flashed me a glistening smile. As i walked to counter he warmly greeted me and asked for my order very politely. Just as i finished my order quick as a flash he dashed to the kitchen and made my pizza with such speed that i fainted, as i came to my senses i was met with "thank god your okay i thought we lost you" i was then cradled in his loving arms untill i had the strength to get to my car and get home. I enthusiastically recommend this place as the customer support is unmatched. The food is alright.

I went to this dominoes after a long day at work, as I entered a man named joe asked about my day “it was alright” I said shocked “got fired but worse things happen” you can imagine my surprise when he came around the counter and gave me a long heart felt hug. It was very much needed. Not only had I been fired but my girlfriend had left me when I informed her. This warm embrace was exactly what I needed to keep me together for the coming weeks when I was job hunting, I highly recommend this dominoes to anyone in the area as the customer support realy is unmatched. The food is also nice

There was a guy named Joe, therefore the exquisiteness of this elegant establishment may not be be escalated into words. For The Joe.

I had an amazing experience with this domino’s as the young man called joe gave me the most excellent service I could ever have , his mere smile and friendly attitude were exactly what I needed after breaking up with my boyfriend

Boy named joe was very nice he was very polite when taking my order. Honestly one of the best pizzas I have every had he did a very good job. The atmosphere was one of the best I have seen as when I entered I was greeted very warmly by staff. Furthermore I thought that it was very fast service and very well run.

Ordered a pizza it was cold and horrible I had been waiting for more then 20 minutes when I phoned the store a guy named josh was rude and starting swearing I couldn’t believe the service I was receiving

Pizza is good when they get it right, but they rarely do. When making changes to your order it is checked and then Qaulity checked but it's like they don't read the order. I'd say one in 5 or 6 is correct which is very frustrating.

Been ordering from this branch of domino’s for 7 years now always polite an friendly staff always spot on an listen quick delivery always piping hot josh always there to rectify an problems 10/10

Wow! Very lovbely pizzas from this establishment. I think they keep the dough out which makes it prove making yummy flavours in my mouth!! Josh the manager is very lovely man who has bery nice staff in the shop. Very clean and nice. I like this shop I will return very cheep and powerful

Horrid attitude from cashier despite my continued politeness in response. Behaviour as such tarnishes the Domino’s brand. In short: Cashier tries to charge additional £11 for not wanting extra cheese! For Dominoes customer service: Me: Asked for a small margarita under a £5.99, duel topping, pizza deal. Cashier: You can’t have a margarita as two toppings must be applied. Me: Please hold additional toppings, but happy with just cheese and tomato. Cashier: Over and over, with a nasty attitude…I can’t have a margarita under the £5.99 deal. Me: I ignore the attitude and kill her with kindness. I explain the pizza is for a four year old, he doesn’t like toppings other than cheese and tomato. Extra cheese (qualifies as duel topping) would be too much for him. Cashier (giving me genuine death stares): Rudely snaps “that’s £16.99 then. Me: Asks for the £5.99 version, and just cheese and tomato. I apologise for my lack of understanding why I can’t have a margarita for the deal price and hold the additional cheese. Cashier: Barks aggressively at me “how many times do I need to explain this to you?”. I think to myself—lady, stick your extra cheese…on the side, in a tub, give it to a mouse, who frick’n cares. I’m asking for less than the deal is offering. Me: “I take it you’ve had a bad day?”. Cashier: Turns to the manager, points at me and says “deal with THIS!”. Me to me: Just wait for my next request lady. “This” would like pineapple on my pizza. The cashier had an awful attitude and a horrid personality. Retail is not for this member of staff.

Ordered online. I arrived at the shop 20 minutes later once it said "ready to collect" on the website. On arriving i was told it hasnt even been put in the oven yet. It was not busy and there were no other customers. No apology either.

Wasnt the best dominos i have had and found one staff member quite rude

Ordered on line and delivered. It was delivered quite quickly and was nice and hot. Ordered four different pizzas and the order was correct. We often order from here and haven't had any issues at all. Recommended

The Manager josh is a total legend, great pizza shop!

The worst experience ever the girl who manages with the red hair and the glasses is so rude after she sends us stone cold pizzas then hangs up the phone saying I was screaming at her because I called to say the pizzas we're Stone cold she finally said she will send some more out after she spits on it. I have the recorded phone call to prove it. DISGUSTING!!!!

Constantly late and going to wrong house, when I had a problem ordering a pizza for a child who doesn’t eat cheese for a party rather than offering a gesture of good will they still charged me. I never complain because I feel the drivers are not paid enough and yet the manager thinks treating loyal customers like this is good for business. Last time I’ll order from Thames ditton dominoes. Well done guys!

I ordered my food and I got a their dessert pizza and it came but it was just the base. There was no chocolate on it at all. Very disappointing they got my whole order right just not my dessert? Shows they take the time and the care for their customers

I've order the pizzas from Dominos in Thames Ditton I placed the order at 20:40 .After that I received a iMessage with the information that the driver is on the way. Unfortunately nobody delivered my food. I had to call to Dominos and asked what happened. I was informed that the driver couldn't find my flat and he came back to the store. For 3 hours nobody called me to inform me that.. I called again and they said me driver delivered to the wrong address!!

A really wild dominoes to collect from!! Seems busy and short staffed but they do what they can

last night after came back from hospital, we ordered some pizzas , arrived cols and burned, try to call , no one answered the phone!!!!!!!!!!!

We were in a hurry and we only had 10 mins to spare. The staff were very accommodating and they managed to get our two Pizzas ready for collection within the 10 mins we had requested. Would highly recommend.

every single time I order the delivery is late and have to contact multiple times to even receive what I ordered! gave benefit of the doubt, silly me. when contacting told multiple lies by staff about where my order is - over 2 hours late 😞

Paid extra for an extra topping, wasn’t on the pizza when it arrived.

Really poor service, ordered a pizza on the 16th it was incorrect when it arrived, I spoke with the manager Josh, who offered a free pizza next time we order. Rang today to claim it and was told we don’t have an account with them so there’s nothing on the system. I have proof of what I ordered and when I ordered it, but they seemed uninterested. Really disappointing. Won’t use Thames Ditton Dominos again.

Well priced if you collect, what can I say it's dominos not half bad pizza

Bit into my pizza only to chip a tooth on a stone or something just as hard.

Terrible, One of the worst Dominos that I ever had. Very disappointing experience.

Quick, easy, efficient, friendly staff, good pizza on collection. Given the circumstances on a Sunday and what's been going on very good service 👌

Amazing service. Efficient. Lovely staff.

Friendly staff and great customer service

Day: Sunday 05/06/22 time roughly around 8.30 2 pizzas... This is what they sent? Not the 1st time but many times which i always avoided but this is bit too much.. Please do quality check before sending out pizzas, poor drivers have to go through the grief because of the staffs laziness.

Ordered a pizza just now. Staff very friendly- delivery driver Harriet superb. Pizza excellent. Thank you

Kids loved it. Ordered online for collection to take for picnic by the river. Their app showed progress on our pizza. So went to collect it just on time. A young lad was friendly. Pizza was delicious.

I love dominos , but Annabel is extremely rude. I don’t like the way she treats staff. The last pizza i got had a hair in it. Maybe hers? Please review each pizza before sending it out. Thank you .

FOUND LONG BROWN HAIR IN PIZZA 🥴🤢🤮

Warm pizza and quick collection!

Poor customer service and Poor quality of food 😢 Totally disappointed This is what happens when store is occupied and run by teenagers trying to make money not food...

Very disappointing experience. Although they were very polite and tried their best to rectified the situation, but it was just too late to fix it due to the activity for what the order was made for was finished.

To be avoided at all costs! They have such scant regard for their customers that they will happily send out a pizza with a large portion missing. A disgrace, and the last time they will see my money!

Worst pizza delivery experience of my life. After waiting over an hour I called to find out where my delivery was, advised it was out for delivery I accepted the delay and continued waiting. Almost 3 hours after the order was placed and countless unanswered attempts to contact you I had to succumb to ordering my dinner elsewhere. If possible avoid. Disappointment almost guaranteed. 0 stars.

I would rate this at zero if I could . Waited more than an hour although the delivery period was 30 minutes as informed by email. When the pizza and nachos arrived the nacho order was incorrect and had jalapeño on it plus hardly any cheese and was burnt and inedible the pizza was cold. Absolutely appalling for £20 plus , if they were unable to deliver in the time frame they should block orders if they are too busy . Attempted to feedback and get another pizza nachos via phone no one answers I doubt there is even a landline in the building. Won’t be ordering again and will deter others from ordering because it’s a waste of money.

This is the worst Dominos I have ever used. They never answer the phone. Recently ordered a pizza and it was incorrectly ordered to Thames Ditton. I immediately call to correct but no one answered. I must have called 20 times. In the end I ordered at the correct store in Cobham and had to pay again. Worst service of any pizza company. They are a disgrace to the Dominos franchise. How are they allowed to get away with this?

Buy one get one free. Fantastic deal

Consistently sending her wrong order and not answering phone to correct it. Absolutely atrocious.

Worst delivery service ever. This branch takes orders online, takes money and do not deliver on time. They don’t even care to pick up phone. You are stuck once you have ordered.

As our nearest pizza delivery, we order from here about once a month. I don't think I've ever received my order 100% correct and I've given up calling to get a refund each time because they never answer the phone. Some mistakes are minor, like missing a topping I requested but others are a bit worse like using the wrong base or not delivering my drink or sauce. Would avoid this branch where possible.

Terrible! Just ordered a pizza and got the complete wrong one sent! Have tried to call 5 x times just for it ring out. Complained to head office now and so angry that I’m leaving this review. Outrageous and unacceptable to order a meat free pizza only for it to turn up with chicken on!!!

Worst Dominos I have ever used

Their pizza and cookies were very nice and it took no time to pick up.

Great and amazing service super quick with quality!!!!!👏🏼👏🏼👏🏼

Good pizza. Good offers and fast service. What's not to like

Just had our usual order of Texas bbq and veggie supreme, the veggie supreme only tasted of tomato purée, inedible. Called and spoke toDominos Thames Ditton, when I said our pizza was too strong with tomato purée the chap said “oh was that the veggie supreme?” I said yes and I told him it was inedible. He said there is nothing they can do and then hung up on me. After years of being happy with Dominos Thames Ditton this is really bad customer service. Maybe change in management? Wouldn’t rush back

Delivery drive must wear the mask but this store driver never see. Very disappoint - does not think about covid.

Quick, friendly service and decent pizzas.

Rude staff and cold late delivered by an hour pizzas

I love domino's but this branch is a joke. I recently moved to the area and our first order was an hour late and cold, second time was okay, third time my chicken poppers were uncooked and pink inside, domino's customer service generously offered a refund on the chicken poppers only. Would avoid, better off going to pizza hut.

Ordered loads from this store over the past few years. A few times now they've forgotten bits of the order. Each time they've dealt with it well and redelivered missing items. Ordered today and they missed some sides. The guy on the phone was extremely polite and apologetic, and arranged redelivery and even threw in a free gift to apologise. Very professional and we'll keep coming back because of it.

Very polite and very accommodating creating pizzas the way you ask for them. They come hot as well unlike other companies who send cold pizzas. Thanks guys and well done to you for giving us hot pizzas. Tip: if you order for children you might want to ask them to reduce the red tomato sauce to the pizza which makes it less strong in taste for kids. They can accommodate this and jelly has been superb in helping recently and my kids love them. Thx guys

Awful service. Order at 5pm and I have now an hour and half later not getting an answer! Telling me my order went out for delivery at 5.50pm??? Its not 6.30pm and still nothing and no answer on the phone! If it arrives I wont want it as it's been sitting with the delivery man for over half and hour! It's a 10 min drive!! Pizza hut it is then

Order a pizza from this branch, and 1H30 later the pizza arrived! This was a super fast delivery,! I couldn’t expect better, the only downside was that everything was cold! Well this was my last order from this branch.

Paid for a single Pizza and took over 2 hours to arrive cold, wouldn't answer calls, the worst service I've ever received from a branch.

Lazy staff, forgot some of our order and we called back and they didn't care or come back

0 stars!!! My husband ordered the pizza at 8pm- the pizza arrived at 9.50pm! It was cold! The delivery guy knocked at the door harshly and as I opened the door started shouting at me saying he has been ringing the flat 6 times (there was not a single ring), once i managed to speak finally my husband came out to ask him for his name and he started walking away swearing under his breath! We called the store and the manager didnt seem to care much (apologised but you could hear there was not much in it). The service we have recieved has been disguisting! Its not the first time we have ordered from this place- and not the first time the order took so long and arrived cold. But this is the first timr the delivery person has behaved in this manner.

Totally preposterous and I will not be using this branch ever again. We ordered the pizza at 5:30 Pm and requested for it to specifically be here at 7:00 Pm. It was 7:34 the pizza hasn’t arrived. I rang up, it took five calls for them pick up. Once someone answer the phone I received nothing but attitude. The excuse was we are busy, “what can we do”. He wasn’t sorry and was very nonchalant about the issue at hand . One would even say wasn’t taking his job seriously. That is totally unacceptable and due to his incompetence at customer service I will not be ordering from this branch again. We received our pizza 50 Minutes late and it was cold. Boycott the pizza shop !!! RUIN LAZY MAN

i ordered a pizza and waited half an hour for it and then found out apparently someone else had taken it! Will never order from this dominio’s ever again. They lied to me and said that I had gotten the wrong number and then my mum called them up and they told her it had been delivered, a disgrace for the domino’s community, you should be ashamed.

I ordered a margherita and it took an hour a full hour for them to deliver.....

The Dominos Thames Ditton team were FABULOUS when I had a bit of a pizza emergency. Thank you!