Ali's Grill in Elmbridge

Had visited painshhill park on the 3/8/2024. After our visit. Me my nephew and his girlfriend wanted to get something to eat afterwards. So we walked down the high street to find somewhere. So we popped into Ali's Grill around 3.30pm .My nephew asked for a Chicken Shish and asked to upgrade to a meal deal ..Sorry no chicken. Not a good start so he said no. I asked for a dona kebab and chips. The chips were refried same as the kebab meat... Didn't even turn on the gas to heat the meat up...Piss poor portion. Ok it was only £8.50 but that's besides the point. All those that say it's the best kebab they've had must have no taste buds or it's the only kebab shop for miles.. Me personally thought it was the worst kebab I've ever had..Bland and dry at the edges. Sorry but where I live I have a choice of at least 20 kebab shops within a five mile radius and the quality is far superior this place..I give 85% of them 5 ⭐⭐⭐⭐⭐+ This place...Minus 5⭐⭐⭐⭐⭐...And not surprising it's only got a 3 ⭐⭐⭐Rating...

Not quite sure what I've done to annoy/offend the guy behind the counter. He didn't really seem like he wanted to be there but who knows...everyone has bad days. First off, I used to go here all the time and really enjoyed the food. Asked the guy if they were taking card payments now as they hadn't for a while and he seemed to get annoyed by that...unsure why? Ordered my food and it was like I was putting him out by asking. I then said "actually ill leave it" and the response was "even better we don't need your custom". Absolutely baffled by this to be honest. As somebody who works face to face with customers everyday that's no way to operate a business. At least start with a smile and appreciate the custom that's walked through the door. The whole point of offering a service like this is to be professional and get repeat custom. If that's not for you then probably don't open a shop where almost all of the job is face to face interactions Looking at the other reviews now it allmakes a lot of sense. Big shame as these lads used to be bang on.

I just wish there were no stars to give. Customer service is zero. Owner is rude.

The best kebab I’ve ever eaten.. the chicken Shish wrap was amazing. Fresh, tasty great portion and staff happy to serve as exactly how you like it . Brilliant

Owner is rude. These guys must have another business, and this business being just a facade. Owner argued with me for asking him what kind of sauce does he have!!! These guys are either in the wrong business OR in the COVER UP business.

Just had the worst chicken shish of my life. Nothing fresh about any of it. Chilli sauce straight of a bottle. Micky mouse kebab shop.

The guy with the glasses is really rude and lacks any customer service skills whatsoever! I think the the business and family would do much better if they kicked him out onto the streets! 🤣. But I can't lie I do love the food here and everyone else that has served me has been brilliant and are lovely genuine people it's a shame how one person can let there business and family reputation down so much, with there rudeness and poor service etiquette!

Went for some food and all i got was a 1000 year ban

Bans should be increased to 5000 years.

5 star review deserved for the 1,000 year ban hammer 😂🔨

I will be coming back here for at least the next 1000 years!

Amazing place great customer service!

Where do I begin? Imagine being there waiting for your takeaway lunch when a man in good spirits comes in and asks to the employees, "Where can I find a good burger around here?" Rather than being welcomed by the staff, they talk to him in a demeaning way and say things like. "We were talking the other day about people who ask stupid questions!. Man: It is just a joke. Staff: Oh, you are a comedian! Man: Relax, it was honestly just a joke. Staff: Get the F%*& out of here, go away, get out! Man: honestly, relax Staff just kept on going telling him to get out and this goes no for several minutes as I stand there with my young son while i want for his food. When the man behind the counter made eye contact with me to ask what my son wanted on his burger, I made the mistake of getting involved. Me: I do believe he is just trying to be friendly and meant no disrespect. Man: Why do you have to get involved? This is not your business Me: You are right, I should have not gotten involved. Man: Why do you get involved. Me: I already answered. I apologize I did. He threw away my son's food and told me to also get out. I ended up eating from Dominos next door. One thing is for sure. Never will I ever go back to Ali's Grill nor will my two boys who used to go there often. We all have bad days but this was unacceptable. I regret witnessing this. So much unnecessary hatred from one person to another.

This is one of those treasures who have the magic ingredients and don't mess it up keep trying to improve their offerings Their burgers are amazing and food is always prepared fresh in front of you. Very clean and always friendly.

Always great food! Whole family enjoy an “Ali’s” - a treat we look forward to especially in these financially tighter days. Meat is always spot on, salads are fresh and always makes food exactly to order. Delicious. Hubby loves the lamb here but I personally think the chicken is the best! As I suffer from word blindness, sadly I never know the right names for things! (My apologies for this) The food is always delicious. Top takeaway - highly recommend.

Best food in cobham, fast service, friendly staff, great shwarmas and burgers.

The kebabs and burgers are usually always very nice. The chips can be hit and miss, sometimes soggy / not crispy enough but acceptable. For the area the prices are OK. The service is usually pretty good, depends what person is in there. I wouldn't say I love this place but happy to eat it for a weekend takeaway if someone else in the family fancies it.

This is agreat place to eat I have food from the van for many years and used the shop often I can honestly say I would not eat ,burgers or kebab,s from any where else ,the staff are great on van and shop faimly ran faindy guys don't take my word give it a try you will not be disappointed, you go back for more

Excellent food Had the chicken shawarma..the best shawarma tasted till date. Full of flavour and very generous quantity. Very tasty Beef burger with cheese was awesome. All those branded McD and Burger kings are no where close to what they make. Very nice Ali's chicken tandoori is very nice Looking forward to the next visit. Will try something more.

Food is always great and the boys always take care good care of us. Always go there for a kabob or burger and chips.

Was around the area for work purpose and stopped by to grab some munch, noticed it was quite busy so it must explain that the business is doing somthing right, food was good, and the fact that they’re doing their best shows a lot, some of the reviews seem little too much, as I have got awful service from McDonald’s/KFC half of the time but I don’t bother posting reviews but we are quite harsh if we don’t get offered a free dip, lol Will surely be back if I’m in town Manny

As a local family we gave Ali Grills a go a few times. Each time we has been very dissatisfied. First time they forgot my son kebab and 7up which I had to drive back for. And found them very rude. We ordered again after a couple of months and yet again we were unsatisfied, The meat was hard and crunchy it seemed of been fried. The salad was definitely not fresh. I phoned up to complain also told them I will never order from them again. Now we use a local place called “Surrey Grill” and I have to say I have never had a problem with them and the food 10x nicer then Ali Grills.

Chicken shwarma wraps are excellent

Worst place EVER. Idiot went mad when i told him to serve me fresh not heated up food. If you like chewy chicken and most unpleasant atmosphere this is the place for you. I wouldn't go there again for sure.

Our family are big fans of Ali's Grill - we remember when it opened and have loved it for years. The food is yummy, there are plenty of fresh vegetables in the salad and the staff there are really friendly and respectful. They always make an effort to ensure we have the food we want and apologise if they have run out of something. I really recommend them. I also really recommend reading their responses to their negative reviews if you want a laugh - we wondered why there were any negative reviews because we've never had a bad experience with them, but reading their responses, it sounds like others haven't had a bad experience with Ali's Grill, but with their own attitude. Peace and love to you guys - you're the best!

I love Ali's Grill. I lived in New Zealand for 3.5 years and, on return to Cobham, one of the main things I was looking forward was an Ali's Grill Chicken Shawarma on chips with hummus and salad - it's da bomb.

Amazing food, and quality service. It’s refreshing to visit somewhere where the staff care so much about their food! Falafels are homemade and some of the best I’ve had! Keep up the good work!!

My Grandaughter loves this place

Nice food, if you like Kebabs etc

order through deliveroo - best in the buisness chricken shwarma is amazing

The meat was sliced off the skewer, then reheated in a frying pan, then covered in cold gloopy chili sauce. There was far too much chicken, making it impossible to eat by without it all falling out of the pitta bread. It tasted awful. Cash paymentss only !!! I wouldn't recommend this place.

Fully agree with the other terrible review on here regarding the man with the glasses! More than just bad customer service actually fully confrontational. I ordered from Deliveroo which they just marked as delivered even though it never left the shop, I gave them the benefit of the doubt and still to the shop instead. The picture became clearer regarding my Deliveroo order as they had already cleaned up (Im assuming they clean at the end, maybe not) and were leaving an hour earlier than they advertised so obviously couldn’t be bothered to make my order. When I arrived there instead of any kind of apology the guy with the glasses just laughed at me and said ‘it’s your problem’. With the blatant disregard for their customers I’m happy that I didn’t get any food from there as I can only assume the sod the customer attitude extends to their food too. I have to wait 10 days to get my money back and also got laughed so not a great experience. I won’t be going there and I definitely do not recommend it.

Open late when the other takeaways are close, thank you for staying open at that time and for the effort preparing the food, fully recommended

The food from here is great, but it keeps on arriving cold. We order through deliveroo and its so disappointing when it arrives cold. A 5* takeaway, if they can get the food to arrive hot.

Always good ...lots of choice...and falalfel with salad and hummus ...yummy food and always open and friendly...

They're OK. The chilli sauce could do with a recipe improvement. A few vegetarian options. They weren't answer g their phone today. Cash only which is crazy in 2021!

Fantastic food and great service from the guys who work.

One of the best kebab shops I have ever used. Their food is so tasty and always fresh - their chips are SO good - well everything is good. Great for a treat if you're looking for something a bit unhealthy but their salads and chicken kebabs are delicious if you're looking for something a bit healthier too. Definitely recommend!

Good prices! Fast service! Decent food

Great food, friendly staff, can't go wrong

Can not go wrong for the price, food is brilliant

Love Ali’s. Been buying my food from there for years. Brilliant food, staff and customers service. Would definitely recommend.

Delicious lamb shish served. And good customer service.

Found this gem while travelling, the best kebab we have had, not at all greasy and very fresh salad. All staff were so friendly. Next time we are in the area we will definatley be back!

Great food and fab friendly staff, what more do you need xXx

Good guys, come every day to eat the best chicken shawarma &chips nice staff and very tasty food 5 ☆

big man buss me free sauces and salad for free bruv. free. came here after a quick zoot wit the mandem. high ratings blud

I have been coming to these Guys for years and years and theyre still the best around. amazing food and top top service!! Highly recommend!!

Never had a kebab before, never been near a kebab van or a kebab shop, so Saturday night was a revelation for this OAP. Top hygiene rating. Lots of salad options, chicken shish, chicken tandoori, a very delicious and filling takeaway for £7 a head. Please try this place.

Possibly the worst shawarma I’ve ever had the misfortune of tasting, took off the spit, then re heated on the grill til it was inedible & covered in the grossest chilli sauce ever. Avoid.

Came here with a friend for a quick bite to eat after work. Huge selection of salads and other vegan & veggie options which is great for a kebab shop. I got a veggie wrap which was large and cost £5. The only thing it took a long time to make when there seemed to be stuff standing around not really doing anything but of course I could be wrong. Could also do with some napkins!

I was a regular here until I moved out of area. I have now returned back to the area and visited quite a few times. The worker with glasses was extremely rude each and every time. On my final visit he tried to argue with me about pricing whilst I was trying to point out an error as his colleague stated a lower price. He continued in a raised voice that all I have ever done is complain about the food which I have never done that I can buy a packet of cigarettes yet can’t spend a pound extra for a meal deal. Had this worker been polite and courteous I would have been more than willing to pay. The shop had men sitting and eating and this worker completely embarrassed me in my home town in front of them and told me not to return and to take the meal for free and to get out of his shop. I was so disgusted by the behaviour I threw the box over the counter. To belittle a woman who was a regular and local family members who were too I find it disgraceful. Instead of attempting to communicate and provide good customer service he would rather not have your custom.

Very clean and tidy kebab shop, Good selection of salad. Shish kebab was of good size and cooked well. Members of staff could do with some smile and interact more with costumers.

I don’t know how I’ve missed this spot. We had the best take away ever and we can’t wait to go back. Amazing service and even more amazing food. They included loads of salad with our order so it feels healthy as well.

You're starving and want something 'on the hoof' The Ali's Grill is the only destination. They prepare the best in/take out wrap and the place is spotless and the staff very accommodating. If you are not looking for fine dining but something to kill that starvation then just head over to Ali's Grill