Domino's Pizza - London - Staines in Spelthorne

We ordered in store. Unfortunately, this is one of the Domino's with only Kitchen and no seating, so we just ate in a nearby park. The pizza was really good but the cookies were superb!

Pizzas are always hot, fresh and well made. I only ever collect and have never had an issue with any order.

Needed to feed 24 hungry 15 year olds in a hurry... Tasty pizza was ready to collect in 30 mins. Great service!

The pizza was amazing. What was not amazing was the way the manager spoke to this young lady who we were told was a new employee. So unnecessarily rude to her and despite this remained professional and she served us well. Not a nice manager at all!

Ordered a pizza and it arrived fairly quickly. One of the garlic sauces that I ordered was missing. I called up and let them know they sent someone to deliver the sauce. Although pizza was not as hot as I would like thank you for the effort to deliver the sauce it is really appreciated and the lady that delivered the sauces was very kind.

Joanne and alex was really good help would defo use again. Would defo recommend

I ordered two pizza yesterday after a long day a work me and my girlfriend was so tired couldn’t be bothered to cook and we ordered domino’s I was waiting nearly two hours the pizza to arrive and it was cold and hard I called domino’s and they told we are gone give you 25£ voucher I never heard anything about it not vaucher not even food I didn’t even eat my pizza such a waste off money and such a poor service i dont recommend to anyone till they will sort it out i hope the head office to see this review not happy at all

I ordered a large pizza. Delicious and good. I like it. I definitely recommend it to everyone who loves pizza.

I used their services today, horible. Never again. Took them 75min to deliver a wrap, ice-cream, wedges and chicken wings...all cold and the wrap soaking wet as it sat too long in car and the ice-cream was melted. Called them 8 times and a lady hang up the phone, you could hear someone answering and hanging the phone. 75min for discussing food that I had to chuck in the bin. On the boxes was my address and the delivery driver was calling another flat. Poor service, management and waste of money.

Ordered to Thorpe park with amazing service from Alesandra (I hope that’s spelt right) she got to us really quickly and is definitely one of the nicest and kindest people I’ve met

Really bad service. Just stuck on hold, was told my pizza was out for delivery when the tracker hadn’t even been updated. Nearly 1 hour 20 and I’m still waiting on my pizza to be delivered. They really need to fix up

Excellent service, 4 different pizzas ordered and all superb.

Bad customer service. Do not order ordered pizza at 8pm waited 2 hours for it and their excuses are there busy, well ofcourse you’ll be busy your a pizza shop if you dont want to be busy close up thats the whole point of business.

I had a good deal with tasty 😋 pizza 🍕 @ Herbies Staines... I'll surely recommend Herbies for a tasty pizza.

Very poor quality pizza and high in price , extremely poor customer service . Just avoid this place , actually I tried ashford Middlesex and Greenford branches was same poor quality food and extremely poor customer service.

Fabulous service. Lovely clean store. Handy for when staying in the Premier Inn at Staines next to Two Rivers. Parking on both sides of the road make it easy to collect.

Pizza was good but staff let it down. Although I'd pre-ordered they didn't check when I arrived

DISGRACE. left me and my family hungry for the night. This Matthew was meant to deliver our food and never turned up. Don't order from them if I were you!!!!

Not good area for pizza Delivery.

Not ordering again. Long delivery time and quality of food is questionable. Chicken Kickers are tough not fresh, potato wedges undercooked and pizza tastes like it’s being cooked in an unclean oven.

Hit and miss. They're ok if you want to collect but the delivery service is just appalling. If you order from here I recommend you avoid their delivery service. It's often slow and the food doesn't come hot. Every time I get it collected I have no issues and the pizza takes decent.

Absolute joke waited 2 hours to get my pizza

I wish if I did read reviews before I ordered my pizza!! The service was horrible and unprofessional. I ordered pizza since 6pm and it only arrived at 9:48pm I called them twice they told me the pizza was on the way but they lied because I'm 7min drive away. my children went to sleep hungry and when the pizza came my drink was missing and they have not given me a refund. Domino's Pizza, I want my refund for the drink I paid for and never received. Pizza Hut is the best place for anyone who need a decent and on time hot pizza.

Great help resolving on line voucher problem. Despite busy collections. Lawrence is an all-round helpful guy

They dont have enough drivers, pizza is still sitting at the store a whole hour after ordering. They literally operate on a delivery basis and cant do that very thing? If you want food within a reasonable time dont bother. By the time they do deliver you’ll end up with cold food. Just go to another competitor instead.

Our pizza got delivered 103 minutes after order and it was all cold cause our delivery was 3rd on the route as informed by the driver. When queried on store why so late, the reply was "we are short of staff" . I asked them why didn't they close the ordering portal if the order can't be deliver on time and the reply was "we don't have access to ordering portal" I queried why didn't they tell me in advance when I ordered, oh sorry was the reply. I asked them for refund and take the pizza back. And 30 minutes after my call no one came to pick up the order. What an incompetent service. My dinner experience is spoiled by Domino's.

Don’t order unless you don’t mind waiting over an hour, no apology and cold pizza!

Very bad service ordered two pizzas pay for them. Two hours later still haven’t arrived call the store told me to call back because they couldn’t find my order. Tried to call them back and they never bothered answering the phone

Always late, the must spend the majority of time ringing drivers. If you want a pizza under a hour forget it.

Very friendly, ordered for my child who couldn’t wait to get home for food and Dominos staines went above and beyond to get my order to me super quick and tasty. Thank you Staines Dominos.

Food was well late. Freezing cold. Absolute trash. Do not bother

Terrible staff don't want to explain anything about menu very rude facial expressions...I mean it makes feel like I went to beg not buying anything

Ordered a 2 pizza took and it took 2 hours to come. Not happy with service and I am not going to use them again

1 hour and 25 mins and order still not dispatched Phone just rings out no answer Avoid poor service

Bad place, asked to get buy 1 get 1 free and only gave one pizza and charging extra for the next. Never go here.

Tried many dominos in the UK and wish this was better. Service is great and staff are lovely but pizza is much better in other branches.

nice pizza as always, anywhere.

Shocking service. After 35 and the app saying the pizzas were delivered we phoned up, they said they were doing another delivery in our area and would be really soon. 30 minutes later and another phone call the pizzas turned up in a car. We refused delivery abs they didn't care less and said would take ten days to get our money back. Don't use this branch

The food was quick and very tasty. No bad things to say about it. All good

We waited well over an hour for a couple of pizzas

Upset me & my friends stomach, on the toilet all day🤢

Almost 2 hours we waited for our pizza. When we rang to ask where it was they said the driver was on his way. 45 mins later still no pizza. Where was he driving from? Timbuktu? It was only 10 mins away. No phone call to say it was running late. When the pizza finally arrived it looked liked it had been sat on by an elephant. Let me tell you, this elephant will never forget the poor service. At least it had kept it warm I suppose. They said they will send me vouchers as an applogy...Still waiting.

Expected delivery times and actual delivery times are WAY OUT! Plus the progress isn't REALITY. It's made up. PIZZA DELIVERED it shouts but it hasn't been. And it won't be for an indeterminate amount of time after. DO NOT USE DOMINO'S FOR DELIVERY. IT IS NOT THIS BRANCH. IT IS THE SYSTEM. IT IS TOTALLY SHONKY!

Really good Pizza, can tell quality has improved lately

Avoid this place !!!! All the time waiting time for delivery is more than an h plus last time they've messed up my order and when I called on 12.01.2022 at 8:34 one lady answer and she said that will resolve the issue and me and family waited for the right order to come and she did not care about that ... Nothing came in the end ... SHAME ON YOU !!!!!! SHAME !!!!

Domino's quality has declined over the years, pizzas are often uneven, burned or bubbled and not very tasty and sometimes late. Not worth the money anymore

Always late for delivery. And they use raw excuse that the tracker is not working.

How was domjnos Staines? The same as all dominos I have had, you get what you pay for, never the cheapest but always tastes bang on. Not many staff will work here long term but we're friendly and courteous, food as hot, what more can I say.

Took ages to arrive from about 2 miles away within Staines, but worst of all it was so cold!! My order was £30, all of it was literally colder than room temperature, I just don't get it Dominos - pease read this and fix such an easy problem to fix

Very very late...it supposed to be with me within 30-40 minutes...pass 1 hour ...I called and they're answered was : It will come madame! Is out for delivery. Horrible customer service.

Typical domino's pizza... great if arrives piping hot Lol!

Excellent service, great food and was delivered on time despite my order being very large!

We've had pizza from here about 6 times now, it's always really fast when you collect so we jump in the car and is super yum. A good dominoes

I would have given a 0 if possible. Order stated out for delivery after 20 minutes so came down to reception to wait. 20 minutes later rang the shop to be told they are busy and will be delivered ASAP refused to give any time. 15 minutes later rang again and asked if pizza would still be hot and edible as been cooked for over 30 minutes. Assured they would be hot etc and be delivered within 5 minutes. 5 minutes later received a call from the driver saying he will be with me in a few minutes! I don’t mind waiting for fresh hot food if I am informed of delivery times. The service from this branch is diabolical.

Awful food, much poorer than any other Domino's branch that I've tried. Very expensive and does not feature the offers that other local branches do.

the manager does not respect clients, he cannot find himself in a given situation, he cannot keep an eye on his employees

Order hours in advance is my only advice! The service is awful! Multiple occasions ive ordered and been left waiting ages and everytime i call im told the drivers just left!! Today is the final straw, Ordered at 9.30 and delivered at 10.50 and once again called the restaurant around quarter past to find out where the driver is and was told he left 10 minutes prior, he must of walked as I live a few miles from their shop and it took him nearly 45 minutes!

Absolutely terrible wait times even in non-peak for delivery. Ordered at 8:15pm, online tracker states delivered at 8:45pm although at 9:10pm still no pizza… Called the store and was assured it was now with the driver but no offer an apology or estimated time of arrival. In hindsight I probably should have read the previous similar reviews here… P.s driver was lovely when food finally arrived shame about the wait though! :)

Ideal location to collect for takeaway

Normally order Domino’s every week as our favourite take away treat but moving to Staines have been very disappointed. Driver was rude and refused to come into the building that I live in even though I was self isolating and not allowed to leave my flat. Told him that and he still refused to drop off at my door. Every other food delivery service brings things straight to our door don’t know what the problem is with Domino’s Staines.

Always use this branch. Fast and efficient delivery. Friendly staff.

(Ordered on a Sunday at 20:00) Took an hour to arrive, but it was worth the wait. Pizza came hot, tasted great and drinks were still very cold. Followed our special cooking instructions perfectly. Delivery driver was nice. Will order again, a bit earlier next time 😊

Worst branch i've been to . Terrible pizza and very very bad customer service

I LOVE Dominos. Dominos pizza is my heaven. I even worked for Dominos in my teens. I used to order a couple times a week... then I moved into Staines territory. Now I only order once every month or so, as I have to wait until I've forgotten how tedious it is. There are a couple of really good drivers, but unfortunately the majority are useless, and you end up paying a lot of money for pizzas that have spent an hour under a heat lamp or in a bag. They have to call you countless times, and I've even had them argue with me over where I live!? One told me my house didn't exist haha! The gent tonight phoned me twice when he was on my road, and both times I told him to drive to the very end (which I had also put on the instructions). He told me he was at the end... even though I could see his headlights a few houses away. I kept repeating this, and at one point pleaded for him to drive further up. He kept telling me he was at the end. So I went out. Stood at the end of my road. And waved. THEN he finally drove to the end... and he was laughing!? I had money in my pocket ready to tip. Needless to say I didn't bother. The dudes who actually read the instrutctons always get one... even a tenner one time just because I was so astonished my food came hot and hassle free... which should be standard, not an extra! If you want my advice go to the M&S garage and buy one of their fresh pizzas, heat it up yourself and BOOM... a hot tasty pizza and a quarter of the price and no stress. EDIT: Just looked through other reviews. Can see I'm not alone. Jesus guys sort yourself out. Pains me to see a brand I love get f**ked by poor hiring decisions.

Have ordered delivery several times and on each occasion has fallen way below normal Domino’s standards. Why order several time? Well I was giving it the benefit of the doubt but regrettably on each occasion spaced out over a few months appalling. The management of Staines unit awful. Not even responsive to complaint so on last occasion was more forcible and in the spirit of actually giving them feedback that might actually help them. After all it’s a heavy investment and no one wants to see businesses flounder. The manager was as usual absent but someone with a brain took the positive feedback and also refunded the money. One has not been back but let us hope they have implemented advice.

Don't bother. Just order From Herbies which is just a few ships over and much better.

I absolutley love this branch. The pizza are ice cold. The drinks are lovely and warm.. And the cheese has lots of hairs on them. My favourite type of food.

Waited over an hour. Pizzas where cold and dried up, chicken side was cold, plus the dip had broken and leaked out all over box.... £30 absolutely not again

Good service overall. A little bit quicker would been better and not as hot as expected. But overall pretty good. Thank you

I won't be ordering from here again. Ordered something for delivery on a weekday evening - not a time when they should have been especially busy. Waited over an hour when it said it would be 20-30 mins. The online pizza tracker thingy dinged to say it was delivered, yet nothing had arrived. I called up, and the guy basically just said "It's broken, wait a bit longer", and hung up the phone. The order did eventually arrive, and was correct, but was pretty cold. Looking through the other reviews, doesn't seem like I'm alone here. Everyone seems to complain about the tracker 'not working', and everything being late and cold (once you discount the obviously fake/paid for reviews.) My guess is they just set the tracker as 'delivered' manually so they hit their delivery targets, and then just deliver them whenever. Not a particularly good experience, and definitely will be avoiding this branch in the future.

They give an estimate time of delivery around 30/40 min and they never never delivery in time, the fastest time ( ordered few times ) is around 80/90 min e food is always cold. Disappointed. Edit. Food arrived at 9.00pm and I ordered 6.45pm.

App told me it had been delivered at 19.55 turned up an hour later and was freezing cold phones up 3 times to be told 5mins away everytime rejected the food as it was freezing cold and still waiting for new one to be delivered real bad service from domino's very very disappointed never shall I order from then again Herbies is the better option always on time and hot sorry domino's your off the list now.

Told 40minutes took 1 hour 15 mins arrived cold very disappointing

Had to send it back very poor pizza

We ordered our food at 7.30 at 9.55 our food was still not here. After speaking to the staff and the “manager” we was told number of times the food would be here soon. After 1hr 45 we got told the food the driver had was not going to be good enough so he’s making us new food and would be with us with In half and hour. It still won’t here. It’s the worse experience I have ever had with a pizza delivery. I should also add There are a few different guys working in there passing the phone to one another saying there managers and just telling you lies. I would avoid totally.

Don’t bother 1:30hr delivery cold when received. Lied to on the phone trust me don’t

Delivery took an hour and was cold. We live 400yds from the shop. We thought we'd give Dominos a try... Going back to Herbies, always quick, always piping hot.

Food was normal standard for a domino's, delivery 30 mins late and food cold, when phoned was told the website was inaccurate and the food wouldn't be cold

Very expensive for what it is steadyish standard of food I've had a few poor experiences with food arriving stone cold or burnt. I suggest going to a cheaper local place

Was very sceptical about ordering from this branch after the poor reviews. But honestly it was a good experience, the pizza came a little past time but nothing bad, and it tasted good. Driver seemed nice and patient whilst we checked our orders, think we got lucky as we ordered very late. Where mistakes do not usually happen. So in all, happy so far.

Late, cold pizza. Customer service is terrible and they have really rude staff.

I didn't know I could throw up so violently

Shame I can't give 0 stars. Ordered lunch for work today, the new assistant manager was very rude and didn't seem to know what he was doing, said domino's don't deliver to my address which was a 5 min drive away down one straight road, the order took over 1 hour to get to us, when I phoned for an eta the manager hung up on me. The order was wrong and I'm feeling very unwell after eating their food. Never had a problem with the Feltham branch but staines is just awful, will not be ordering from there again.

Took over an hour for delivery and arrived cold,still awaiting refund

Lunchtime deals are to expensive now

Its very nice pizza and order come with in time and if it could they give you compensation

Lied that the Pizza had been delivered via the tracker but hadn't been. WARNING this is not a reliable Domino's!!!!

Takeaway ? Don’t bother. Waited over an hour on a pre delivery only to be told each time it was out for delivery, after calling a 4 th time with being told lies by 2 members of staff incl the manager. Just excuse after excuse and still no pizza’s , disgraceful customer service!!!

Tracker lied. Pizza cold. Cookies nice and pizza okay. You need extra management help.

Pizza was cold had to reheat in the microwave called Staines Dominos All I got was sorry sir we are busy Never again will I order pizza or anything else for that matter

After placing order we received the pizza after 1hr 30 min ..it was cold .......I don’t recommend them

Food over a hour and a half late but the app said delivered clearly cleared it for some reason when I called them they are rude and the driver does not deliver to a second floor flat

Ordered a pizza for collection last night, veg pizza was disgusting they covered it in pepper to hide the fact the vegetables were spoiled. Won't be ordering from here again.

Very worst pizzas... Came as burnt.. Never had a pizza like this.. Would never recommend Dominos to anyone here after.

Like many reviews here they just take ages. The tracker says it’s been delivered. I can only presume they do this so their stats do not look as bad but it happens time and time again. More fool me for ordering. I won’t be doing it again from here.

Dominos ..... the food was nice don’t get me wrong and the quality to a prestige level, they made a mistake with the order but they did correct the wrong on their behalf.You got to remember they have hundreds of orders a day. I spoke to the shift manager who handled the complaint in the best manner possible and good customer service towards myself.Dont let the complaints fool everyone.

Like all the other reviews they take absolutely ages! And lie about where the pizza is currently at. The app tells you it’s been delivered even though it hasn’t and that was an hour ago!

very poor pizza and even worse customer service. we bought a pizza 2 weeks ago and it was awful, mainly because it was literally swimming in sauce and had very little cheese. called up and complained, the woman on the phone said, the best we can do is 50% off your next pizza and we've made a note on the system of this. we called up just now to order a pizza and surprise surprise..... no note on the system, computer says no.......nothing we can do.... Thanks for mugging us off dominos.... definitely not eating your pizzas again......

Too expansive Compare to Ashford branch

Last and final time i order from Dominos Staines... It's only Pizza, but some how.. They manage to screw it up twice now!.. During Christmas we ordered from Dominos Staines and they took over 2 hours to deliver.. Kept putting me on hold! After getting through to someone they said "Driver is outside" "Oh it will be with you shortly"... all these stupid excuses to just fob me off.. You just know when your being lied too.. Second time was today we placed an order and are side orders were missing.. Managed to catch the driver before he left. After an hour, we got are sides.. But we didn't care at this point.. It's like getting your mains before your starters.. Just sucks.. I know mistakes can be made. But it's not complicating!! They're either under staffed or just completely incompetent of taking a simple order and delivering it. It's a service at the end of the day. If they can't deliver on that service, then they'll soon go out of business. If dominos is your only option and you want to make sure your order is correct or onetime!.. Go and collect it yourself.... Because there useless!!