Domino's Pizza in York

I called into the store as my voucher £5 pizza didn't work online. I was told that as they were so busy it was online orders only. It did not say this on the Internet, nor in the shop, they waited until I got to the till. He wouldnt even look at the voucher let alone do anything with it, and then had the cheek to say to me my voucher was for students only, whilst looking me up and down in front of a full room of other students (I'm a mature student doing a post grad) I explained I was a student and had my Identification. It ruined our night as we all ended up eating at different times. We never ended up getting the £5 pizza

Where to start. Ordered food simple order fries, chicken bits and 1 pizza. Arrived in time but that's where it all went wrong. Chips were hard and under cooked. The chicken bits just warm. The pizza Luke warm at best. Rang the store who point blanked refused this was possible. Actually said we were lying. Offered absolutely nothing in sense of customer service. Told me to goto head office customer service if want to complain. Most they can do was 50% refund. Staff rude, unhelpful and zero customer service. So it got even worse. Reported it and the 1st reply got was the food was delivered case closed. Had to repoen the case to then be told the same rubbish of how it impossible that any food can be undercooked or cool etc This went back and forth for ages. They said should of taken a picture. How does a picture show temperature?? Or raw chips 😳🤣. They also confirmed the store CAN NOtT process any refunds. So another lie.... funny the calls are not recorded but lucky for me my calls are recorded. So did a charge back with my bank got full refund for the entire order. Will NEVER use this store or any dominos again. If you lucky to get a hot correct order you will be fine but God help anyone who has a issue. Like my final message said you ask the consumer for impossible evidence knowing this let's you get out taking any responsibility for the complaint or to try keep the customer happy

Trying to game corporate by lying about delivery / tracker times. They pretend it's the app but it's obvious, why lie about it...

I ordered on the Domino’s app and was told delivery would be in 13-19 minutes. I was tracking the driver and then after being in one place on the map for 15 minutes (10 minutes away from my house) the tracking closed down and it said my pizza had been delivered. 30 minutes later and still no pizza! I tried calling- no answer. Eventually I got in my car and drove there. They were unapologetic. They made my pizzas and I took them with me. When I got home my daughter showed me that the original pizzas had just shown up - an hour late! What a waste of time! Communication that the delivery was running late would have saved them and me a lot of hassle.

Refused to answer the phone even though I rang for half an hour. Was tracking my driver and when the driver arrived to the store it just changed to delivered, the driver wasn’t even near where I lived. So now I am without food late in the evening and when I finally get a hold of cooperate they tell me they can’t do anything as the franchise has 5 days to respond. Truth be told we loved dominoes and our old dominoes from we used to live was amazing and this is an absolute tarnish and embarrassment to the company. Will most likely never order from this dominoes or any dominoes from the York area ever again. Absolutely appalling customer service and feel absolutely scammed as dominoes is no cheap treat. Would give 0 stars if I could.

Ordered at 10:00 when they closed at 11 did not deliver the food even though they said they did and hung up the phone when trying to call them

Ordered a pizza and it took ages, got at automated apology email for a free pizza. Ordered our free pizza a while later and 70 minutes later it was marked as delivered yet I didn't receive it. I tried calling the store 4 times and no one answers. Never had a problem with a domino's until using this one, awful representation of the brand.

Ordered food at 7:50 and got an alert it was out for delivery at 9:15. went out to where i had asked to be delivered. and food never arrived.have tried calling 9 times and have had no answer.

Horrific service, waited over an hour for two pizzas that never showed up, got marked as delivered, and nobody answered the phone. Took our money? and met with rude response from the other stores in york when i asked how to get in contact with them other than by phoning. shocking!!

Made order for a single pizza to be delivered, 2 and a half hours later had enough and went down to see if I could just collect. It was busy and took me a good 10-15 minutes to get anyone’s attention. Guy checked on my order and said it was already on route. Fair enough, at least I’d have my pizza soon. Waited.. waited.. . I didn’t bother to order from elsewhere or make something myself as I was told it was on the way. Never came. So frustrating!! I’ve been a regular, but after this I won’t bother again.

Didn't receive my order. First time using this service, pretty unsatisfied. Want my money back

I don’t like to leave negative feedback but I would avoid this store, go a bit further and buy from one that can be bothered to produce what you’ve paid for. Numerous times we’ve got from here and it always takes forever and a day, (which isn’t a problem if the food isn’t awful when it arrives) like tonight, an hour wait for cold raw pizzas with toppings that had just been thrown at them (given the tracker said it was on the ‘quality check’ for a good half an hour - seemed a bit of a piss take really). Tried to ring them and they don’t answer the phone. At £29 for two pizzas, is it really too much to expect them to be cooked through and arrive warm?

Ordered a takeaway well over an hour before closing. Took my money out of my bank account. Told me on the app my pizza was being cooked and got sent out for delivery as well as arriving. Called them and they said it’s my fault because they are closed now.. even though I ordered it hours before. I tried to explain this but they ended the phone call on me. Turns out driver was close however we received it 2 hours after ordering. Delivery driver very apologetic and wasn’t the issue. In store workers not helpful and were very rude over the phone

Placed an order almost 2.30 hrs ago, never came called them at least 12 times they said it’s coming coming it never did, then told us it’s delivered which it was not and later on the phone they were rude, no shame at all cut the phone a few times. Is this what Domino’s calls their customer service.

Worst service the they marked order delivered without delivery called store they said its busy so they cant do any thing

had to wait for ages but stephen was a fantastic driver, super funny and made sure we got our stuff okay. he made it worth it!!

Good example of a Domino's Pizza takeaway. Friendly helpful staff. Well made pizzas.

Always so friendly and accommodating at this branch. Food is always really good and never had an issue with my order. 🙂

Great customer service and delivery from Rajesh

It's a Domino's. The staff are friendly and professional. The pizza was delicious. Sorry no photo, I ate it,!

Absolutely disgusted went in to order my pizza only to be told they don’t accept cash. Cash IS A LEGAL TENDER and should not be refused. I don’t use online banking or card payments due to 18k been stole from my account I am so disgusted that a big chain like this would refuse someone service due to not paying by card. Sort your act out it’s not like I was trying to pay with buttons CASH IS LEGAL TENDER you are discriminating against those whose don’t and will not use cards

tell me why the pizza arrived after an HOUR, was frozen cold and looks like someone sat on it. For reference- this was meant to be a half and half veggie supreme and pepperoni

Stopped in whilst waiting for a bus. Super friendly kind staff, very nice dough balls. Thank you.

Has this store run out of the crème egg cookies?

Always on-time and excellent service

The staff here are always really friendly and welcoming. Pizza is always cooked fresh and kept warm. Cold drinks are also always really cold which is great. Much better than doing to a supermarket where they aren't always chilled.

Simple small ham and pineapple cooked to perfection and very tasty

Noticeably Great customer service

Easy to order off the app. Food arrived quickly and perfect temperature.

Every time I order with extra toppings, something is missing. Usually the sauce, but still... they have to improve their "quality checkup" before sending it to customers. There is an extra charge for additional toppings, and literally, every time something is missing...

Exactly what I'd hope for from a Domino's franchise. Friendly staff and fast service.

Staff were not very forthcoming in explaining the collection deals or describing the toppings in their Festive Pizza

The pizzas were lovely, the salad bar was fresh and the restaurant was exceptionally clean

super convenient and great offers

Great pizza, plenty of topping, made very quickly 10/10

Went to try the new milkshakes and I had to review here immediately. We ordered the chocolate but it was vile. Tasted like anything and everything but chocolate. Top notes of artificial vanilla and bottom notes of stale coffee, also like coconut blended with wood shavings. It made me feel sick. I feel so sad about it. Pizza was fresh, hot and tasty as usual. I'm sometimes weary about Dominoes because they can take the same pizza (cheese and tomato) and sometimes it will be burnt to a crisp and others it's just fine. Where is the consistency?

Great pizza all ways is and did not wait long.

Poor service! I wait 1 hour and 15 minutes then put my status DELIVERED! Nobody come and my kids crying hungry... Not recommend! Stay away from it.

Terrible. Don't bother. Ordered and waited over 90 minutes for food, they claimed they called to deliver but there was no call to my phone as I had it right near me, then refused to come back and redeliver because "the pizza was cold". We are left hungry and disappointed. Absolute waste of time.

Don't order, We ordered £44 worth of pizza, never turned up after 1 hour of wait, failed to inform me that the driver had gone back with the food, waited a further 20 mins for them to call me back to tell me it was cold and they're heat it up and send it out to me, obviously didn't want reheated food that would lead to food poisoning but thanks for the offer

After a four half flight to Leeds Bradford airport from canaries the pizza was marvellous

Consistent Domino's Pizza with a nice gluten free option. Love the vouchers in the app to get the best deal.

Decent price for my need. Coop had just closed itself for no reason. Don't trust co-op. Dominos helped me out so much

I love pizza. You could say I'm a real "pizza loving gal" (I'm not real though, I'm a fraud!) However However When I went to this "dolmini" pizza place, they have no way of sorting out the names. I have a very common name (Sam) and almost took home another person's pizza (also called Sam, which is my name. In case you're confused, it's a common name). Very upsetting! I had to tell them I got the wrong one! Sad!

Disgusted. Hull Road York delivered our deal order. Was an hour from when ordered and was supposed to be delivered within 30 mins. All the food was stone cold so cant feed to our daughter it and their solution was to send another order but would take another 35 mins meaning 9.20pm delivery. Their excuse for stone cold food was they were busy. The manager Adam was not even man enough to speak to me and apologise or sort the problem properly. Not worthy of the name dominos. Disgusting service!!!!!

It's not very good but if you're looking for fast food type pizza then I guess it's the place for you

Absolutely awful experience, don’t tell me it’s out for delivery if it isnt, would not recommend at all.

such moody people work there, been twice and both experiences were trash don’t even get a smile or a hello and they sighed when serving me

Awful. Ordered a lot of pizzas for a child's birthday party which took an hour and a half to be delivered and arrived cold and late. Tried to complain but the complaint was never responded to. Won't use again.

Ordered from here on 25th November and was left very disappointed. Placed order via the app which gave me the wrong updates. Stated my food was out for delivery an hour and 10 after I’d ordered it, when I called the restaurant to see where my food was the cashier said it hadn’t even left the building at that point. She said she would send the driver with it now and it still took another 25 minutes to come when I live 5- 10 minutes away. When the driver got here he passed me what I thought was my food, brought it in and put in on the kitchen side to look at the pizza and realise it wasn’t mine! I called the driver back and he advised they’d put the wrong orders in the wrong bags. He got the other food back from me which had been in my house where I have pets and proceeded to deliver it to the right customers!! When I actually got my food it was stale and cold. Would not recommend ordering from here. Poor service and when I’ve tried to complain via the app, it states somebody will get back to me in 5 working days, I am still waiting…

It so kind and it tasted so good

We often order from here. They have got our order wrong once which is good. They usually deliver really quickly. We all know that domino's is overpriced for what it is but it gets you back.

Great if you want dishonest service and an overpriced obesity starter pack

I go here every day lol or acomb one very good

I always order through the Domino app and love it! The pizzas are always delivered fast and they're warm 🙂

Dominos understood the assignment. Ive had dominos at around 10 different stores around yorkshire, Pizzas are "expensive" but they know that so thats why they ALWAYS have deals on which averages out to 50% off most of the time. The service has been great and exactly the same across all the dominos ive been to and this one is no different. Pizzas are done within 15 mins every time from fresh. They are easily one of the best pizza makers and clever businesses around.

Quick preparation, reasonable collection price, friendly staff

Been waiting nearly 90 minutes for 2 pizzas,rang twice,1st time told on its way,now told they are short of drivers,will go back to Pizza Hut

Consistently late - waits of over 90 minutes and they call to ask for you to just collect. Don't get delivery here

Ordered pizzas today stone cold asked for double pepperoni and there is no way it was double, the person who cut the pizzas needs glasses as all different sizes and not cut right across the pizza, not happy at all had one slice and chucked the rest in the bin......

Passionate and knowledgeable staff with access to many aircrafts makes the visit worthwhile.

Good quality / value price with dominos discount coupon. Delivery was quite fast, I have tried almost whole menu during pizza day and I'd recommend Cheeseburger pizza

Been waiting for my order for 2 hours and nothing still. It was 25 freakin pounds.

One pizza missing from delivery, pizzas undercooked. Not dominos quality at all. Very disappointed

Very average indeed. Girl behind counter tried to say that one offer was better than the other but was the same 2 Pizzas for £2 extra! Not much in the way of toppings either. Go to Pizza 🍕 Hut ...

Did not deliver. Do not use. Waited 2 1/2 hours was told it was on the way lots of times. Eventually went to the shop and told it had been delivered. Beyond useless will never use again

My partner is a REAL Key Worker (NHS Dentist) who decided to reward her team with Pizza for lunch after a brutal morning. I popped in to place an order but they would only take app orders. Tried the app but could not complete the order for reasons unknown. Pop up said something like "Having trouble? Call us and place your order." Did that - app orders only. All because of Covid. Domino's - get a grip!

It been ages since I ate in this place I passed this place on Saturday 26th 2021 so I guess they still do great pizza’s.

What should I say? Good pizzas, friendly customer service, 🙆🏻‍♂️

Awful management. Ordered online paid online and went to collect.got to the shop they told me i hadn’t ordered. Then it took 4 members of staff to figure out the manager has given my pizza to one of the drivers to deliver to another customer. Then i had to wait outside in the rain as i wasnt allowed to wait inside due to covid. Was not give a apology or any sympathy just my pizza that they messed around with. Incompetent staff!!!!

food took over 2 hours to arrive... but the staff on the phone was friendly and apologetic..

One of the pizzas we ordered was veggie instead of meat. Called up and a new pizza was delivered within about 10 minutes - and they threw in a free large dip - great customer service and quality food as always :)

One of the worst places to go if you don't like pizza.

Really good service, thank you Olive. My partner made an error and accidentally omitted cheese from their pizza. I called them and asked is there was anything they could do. They fixed it and sent one with cheese. Amazing thanks!

Great pizza & quick delivery service.

Ordered at 6.40pm and the Pizzas were due for delivery at 7.15pm. Called at 7.20 and was advised that the order would be here by 8pm at the latest. Called the store on numerous occasions but they didn’t answer the phone! Eventually got through at 8.30pm and was told its another 90 minutes for delivery or I could cancel! Disgraceful!

Was told my order would be ready in 30 minutes then when I got there it wasn't they had to remake another pizza so I was there for another 20 minutes

Ordered online all delivered on time and to the high standards I expect from Dominos. Delivery driver v friendly. Food piping hot and delicious as ever. Keep going doing the great work

Tasty pizza's and chicken wings 👍

I went for the 2 for 1 deal when collected, very poor quality, with very little topping, almost no tomato base so very dry, it looked like the topping for 1 pizza had been shared out on to 2 , I shall not rush back.

You pay for the pizza that you want, but th y give you the pizza that they want. Unprofessionals.

Stay far away if you live within 1 square mile of anyone else. Lazy driver will give away your pizza to anyone who even goes anywhere near the car simply to finish their shift. Will never ask for a name and when questioned the driver will refuse to answer as will the store. Beyond atrocious service, absolutely criminal and unlawful behaviour at the expense of others.

Fast friendly service, and classic domino's food! Everything you'd expect for a domino's.

Pizza arrived undercooked and delivery was slow

Just had a very speedy and prompt delivery by the wonderful Simon. He had no issue finding my tricky address and I was greeted with a lovely smile. Definitely would recommend!

Fast and good buy one get second one free offer

Fantastic as always. Never had a bad pizza.

Placed order at 19.00 on Friday 7th December for 19.30 for Delivery. Order arrived ten mins after placing order to my house which I was not there. Then was told by there manager that I was a liar and I had made the mistake while placing and asked for it ASAP. My Email from Domino's proved different and even when I showed him it in store he still called me a liar...

Very tasty pizza! Great quality and smells awesome!

Absolutely terrible service. Once we placed an order which should have been over £100 without the discount voucher we used, it came without the sides we ordered and two of the pizzas burnt. When we rang to explain the disappointment with the order they agreed to send the side which was missing and two pizzas including an extra margarita for our trouble. This order then arrived yet again wrong, so again we rang and received a rude service on the other end of the phone despite it been completely their fault,will not be ordering from here again.

Excellent service, super quick!

Best place in York to have a pizza out, clean and friendly environment!

Ordered 6 pizzas in advance for a team meeting at the Garage Tyre and Autocare. Pizzas arrived on time, hot with a friendly driver who even took a team photo for us! Delicious pizza and good price on Tuesday offer. Many thanks

Good quality, good service, fast delivery and good staff.

The best pizza place in Yorkshire.

Quick service, not alot of places to park

Fantastic lunch deal personal pizza with 2 toppings £1.99p

As a new customer I was very disappointed with the service. They 'forgot' to put my full order through and when I complained about it the person at the till sniggered and laughed. When I got home my pizza was cold. I will not be going there again 👎

Food is always great however always strugfle to contact using store phone number. Heard colleages aggressively shouting at one other whilst on the phone making orders. Have had orders delivered incorrectly and had difficulty obtaining either the products or refund.

Absolutely rubbish. Rude incompetent staff!!