Domino's Pizza in Wycombe

Poor, really poor - couldn’t recommend. Ordered various pizzas and dough balls to be delivered. When it turned up, one item was missing from the order (twisted dough balls with spicy sausage). I tried to make a complaint via the app, which was not possible so ended up calling the store directly. They were pretty good, asking what the problem was, and telling me they would send the missing item, but when they did, the missing item was wrong (twisted dough balls, rather then twisted dough balls with spicy sausage), so it was all kind of pointless. They tried, but failed dismally - and there is no way to get money back for the missing order via the app.

I was staying in the nearby Premier Inn, and wanted a pizza delivered to eat while I was in the middle of an online chat; I'd already established that they were happy to receive the pizza at reception and for me to come down to get it. The first glitch was with Domino's online app, which didn't offer the Premier Inn as a delivery option for its postcode. "OK", I thought, "I'll order by phone instead"; that didn't work either - when I finally got a pickup on my call (3rd attempt) I was brusquely told they were busy, weren't taking phone orders and I should use the app. Explaining the app wouldn't let me order for where I was made no difference; they still wouldn't take an order over the phone. (Finally tried a phone order at the Cressex Dominos, which told me I was in the Central area so could only order from there. At this point I gave up.)

We ordered from Domino’s thinking it was a reputable company, our order was delivered late and was completely wrong, we spoke to them on the phone they put the phone down and then kept declining our calls, totally ruined the evening, our pizza want even cut!!!

Just the most appalling service I have ever experienced. After the first time I was waiting over two hours I thought I would give them a second chance, more fool me. Three hours we were waiting for cold pizza and continually lied to when calling the manager as to how much longer we were to wait. I was refunded as it was so terrible but in truth by the time it arrived it was too late to eat. I will never use Dominos again.

took 2 hours to arrive had to chase it up twice then cold,chewy and dry by arrival, go somewhere else, maybe a different dominos.

Appalling service. 2 hours for delivery and I had to chase them. When the food came it was only mildly warm. No apology, just fobbed off with “manager” saying it was a busy Friday.

Both pizzas nasty soggy bases on two different types and freezing cold worst I have ever had. Don't bother.

The delivery was much faster than normal , trouble is the pizza was so bland and tepid, i couldn’t finish. All the ingredients were pretty tasteless, the pepperoni was not much different to the ham or the ground beef.😟

I didn't order a pizza and I've never ordered from Dominos as I can't stand their pizzas! I didn't answer the door but the delivery driver left a rather abusive note in my letter box. This was most inappropriate and totally unnecessary. I wrote a total of 6 letters to complain (1 to the branch, 2 to the franchisee and 3 to head office, including the Chief Executive) and not one was answered. Their customer service is clearly non-existent, they clearly don't care and, judging by the consistent very poor reviews, I am at a loss as to why this company continues to do business.

Absolutely ridiculous how does this brand keep its customers. Poor service at the High Wycombe, Castle Street branch. Waiting almost 1.5 hours and pizza still delayed at time of writing and advised another 20 min. Kids starving, my mistake as local Pizza shop is so much more reliable. Never again! If you want to ruin your families evening then order from here!

It seems i am not the only one. The order was sitting in quality control for ages according to the app and then the app tells me its delivered.. obviously to make the bean counters think they are efficient. So the pizzas still had not arrived . I called the shop and told them it had been so long it was likely to be tepid and wet, at this point they lied and told me the food had just left and it would be ten minutes 30secs later the doorbell rings.. and i get my soggy tepid pizza. I complained on the app but that has never worked before.. This is the worse pizza place i have used, someone in head office should take their franchise away!!

Ordered over the phone, told 20 mins to collect, we walked out after waiting for an hour. Shambolic service, utter confusion, they couldn't even locate our order or those of others who had arrived before us. Domino's - if you read this, you need to replace your management!!!

We've been regular delivery customers of this Domino's for years, but the quality and service has dropped so dramatically this year that we've decided to stop using them. Burnt pizzas and late deliveries seem to be par for the course now. Sparse toppings (Pepperoni Passion, for example, no longer even has the number of pepperoni slices you'd expect on a regular pepperoni pizza), so it's futile to order the specialty pizzas. I've worked for pizzerias myself, so I know it isn't hard to throw enough toppings on a pizza, or to avoid burning most of them. So disappointing!

worst dominos worldwide do not order form this branch.. unless of course you want to wait 2 hrs for wrong cold food.

Waited an hour for a delivery, online status said it had been delivered. Branch couldn’t find our order, then they did and told us it would be another 20 minutes. Poor apology and only received a partial refund when asked. Will drive to the other branch and collect in future.

We ordered pizza’s on line for a colleagues birthday and 5 mins before the advised delivery time we were advised they would not be ready for two more hours!! This is definitely not acceptable and incredibly disappointed in Dominos. Will not recommend this place to anyone.

The last couple of times they arrived late after app had said they arrived so were soggy and cold . This time distinct absence of enough cheese and tomato base so flavour was not up to what they used to be.. reduce the main ingredients and it it no longer a pizza!!

Awful service I'd go elsewhere takes ages to deliver. Expect to wait over an hour for delivery. On the website it said 21mins delivery actual time 95 minutes!

Took over an hour to delivery one pizza, no courtesy call to say why it was so late. Rang them after an hour to ask why it hadn’t arrived and was told the driver “left a few minutes ago” Just order from Pizza Hut.

A nice, simple pizza is something which everybody needs from time to time. Dominos is a safe option for a pizza because you know you will always get a nice pizza!

Phoned & ordered a pizza for delivery at 18.30...no pizza at 19.30..called told 5mins away...Waited...no pizza called again told still 5mins away ...spoke to a supervisor at 20.10 told again on its way when I said how long had waited they checked and discovered order had not been placed and told me I had not placed an order!!! Rubbish service .INCOMPETENT

Just don’t understand how this Dominos branch on Castle Street in High Wycombe could fail on every level. Dominos Head office seriously need to intervene as it’s letting the brand down badly. I stopped eating from Dominos since.

Ordered BBQ base pizza which they advertise online and on multiple occasions they have sent out tomato base ...

No cheese on my veggie thin and crispy pizza. NOT thin and crispy just soggy. Just about warm. Trying Pizza Hut next time.

Made about 12 phone calls and they kept putting the phone down. Delivery didn't turn up and they gave some rubbish about not being able to find the house, yet they had the phone number and never called. What a load of rubbish...!!!!

Please don't order Dominos pizza at high wycombe as they are always very late. If you are lucky then 1 hr delivery.

It's good for a pizza at a resonable price. The only problem I have is the staff are a bit too layer back. I like them and they are all very nice. But they all look a bit like there not of using on there jobs. I ordered a pizza for pickup at 5:00pm I arrived at 5:00pm on the dot and then stood there for twenty minutes waiting for my food.

No puedo creer que el tiempo de espera y el horrible servicio al cliente de esta tienda. No hay palabras! Este es el robo como sí, pedir comida y no fue entregado! No entiendo por qué este establecimiento está todavía permitido ser abierto y recibir a medida que deberían y se comunicará a los servicios de consumo.

... yes we had to wait four hours for our pizza and then they forgot one of the pizzas! This is by far the worst dominos I have ever used... if you can, travel to a different one.

They stole £20 from me. I never received my order and I have been attempting to get them to refund me for almost a month unsuccessfully.

Went to collect and had my card declined twice. Went home,called bank and they said they had not even recieved a payment request. Called branch who offered to deliver but would only charge me a collection price. Not even an apology. There were 4 staff standing behind the counter who didn't notice they were using a faulty payment machine. Even by takeaway staff standards this bunch are bad for the brand. Useless. Then instead of baking a fresh one they sent me the original one 1 hour later. This was the last time.

No me gustó ... Una hora y 40 minutos de entrega, un niño ya está dormida. dijeron que no usar el servicio de el rastreador ya que esto no funciona. Se llama tienda me dijeron que "estamos muy ocupados esta noche!" y corte de dos...

Will not use them again. Ordered £30 of pizza over phone and was told delivery would be within 1 hour, which I agreed although I thought this excessive....rang to chase around 1hour 10 minutes, only to be told 'we're very busy' (it was 3pm!) when I asked how long it would finally be I was told around another 20 minutes..I cancelled and drove to Pizza Hut and collected within 15 minutes!

I will not order food from Domino's High Wycombe again. For the second time in a year, the delivery time is excessive. The last time was 1hr 40min. The notification on the app/email order confirmation is almost certainly using a typical times to notify customers that there order is out for delivery after 20 mins...when quite clearly it's not.

Me and my friends at our flat were hungry. We decided that we all deserved ourselves a treat for dinner and decided that we were going to order Dominoes. We used the Dominoes app on my phone which has never given us any issues before. Because we were doing a BOGOF deal we ordered our pizzas in 2 separate transactions meaning the offer would apply to both. We ordered both lots of pizza within the space of 2 minutes of eachother. No problems. 45 minutes later the buzzer goes it is the pizza being delivered. No problems. But we noticed that it was only the one order that was given. We asked the driver where the second order was too and explained to him that we ordered through the app literally within 2 minutes of eachother. He turned around and said that he was going back to the shop to collect these pizzas now and bring them back. We all thought this was weird. Surely you would bring both orders with you if you knew that they were going to the same place. So off he popped back to the shop. 25 minutes had passed and there was still no sign of this pizza man and the pizza he had told us he had gone to collect.. So we rang the store. Upon answering the phone the Dominoes worker because aggressive over the phone saying that the pizza was sent out 30 minutes ago and that we should have received it by now. Obviously we argued back because we knew we hadn't received anything from them. He then put us on hold for 5 minutes whilst he was checking the system. After we eventually were taken off hold he confirmed our address to us about 6 times before saying that it had just left the shop and it will be here shortly. He lied. Another 20 minutes passed and we rang again explaining what this man had just said to us on the phone that it had left the store and it was on its way to us. Again another lie was told, He said that the pizza was delivered again. This angered us. We started to say that we were not going to order with them again and that they have lost customers through this. He then tried to sweeten us up by offering us a free pizza to apologise. This still wasn't good enough. he wasn't accepting the fact that we no longer wanted to order with them. He said the pizza is on it's way to you and hung up. When the pizza eventually arrived the driver was feeling so guilty. He told us that they phoned him from home and asked him to make this delivery, clearly so he was unaware as to the issue. We told him that we were not going to pay for the pizza because it had taken over an hour for it to arrive to us and he said that he was going to ring his manager. He did. The manager said we have to pay for the pizza because we have ordered it. At this point I said we are not paying full price for this pizza, you made us wait an hour for this pizza when we were told it would be delivered 4 times and it wasn't. I said we can refuse to have this pizza and what's it going to do? Be thrown in the bin, so it is more of a better idea to give us half price or you lose money and pizza. He agreed. We haven't ordered from them since.

Ordered online and prepaid over an hour before we needed delivery. Watched the progress of the order online. Then a complete farce phoning the store several times chasing the order and the drive phoning us. But he spoke no English so him phoning us was pointless. An hour later Dominions calls us to say driver cannot find our address so we had to go find the driver. Zero apology from driver or management. Just cold pizza an hour late. No problems from other branches but I'll never use the central High Wycombe branch.

Delivered 1 hour late and was cold when it arrived. No apology offered by either driver or main branch. It was supposed to be a celebratory pizza treat but it certainly was not that. Shocking service, cold food, Driver put the phone down on me twice and did not appear to know any English. Called main branch and got a response that the food was on its way. Waited and then called again, no answer several times. In the end my colleague went to the branch where someone finally assisted by translating the drivers location. All in all a terrible experience, rubbish food and we won't be using again. Considering it was close to a £100 order you would have thought they'd have tried at least a little!!

I was waiting for my bus which was soon due and was thirsty so, I nipped over to Dominos, managed to get a coke promptly and didn't miss my bus; result!

Couldn't decide what to eat so thought go here, it is a Domino's so how different can it be.Well it is different to the ones I have used before.service is very very slow.The screen was telling me my pizza was ready but the staff saying it isn't.So it does prove not all things are the same

I have ordered a few times from here and the delivery always takes ages even on a week night. I once waited 3 hours! I called several times during the wait and was told it was on its way every time. Ended up cancelling it. Good pizza though

Dominos never fails to do amazing pizzas! However I once got stuffed crust from here and the cheese tasted vial, I don't think they make pizza the same here as they do at your local dominos for some reason the food tastes odd.

Its so bad... i dont know how a well known chain can get away with being run this badly. In the last year I've had to deal with forgotten orders, ignorant staff and really bad service. They ignore you for ages while you're waiting to order. They don't ask for money but just hold out their hand and don't even look at you. The ordering system isn't correct and alerts you to collect when it's not even been started. Each time I wish to give them the benefit of the doubt but i wont be ordering again.

i havent had a pizza from there in months so i cant comment on how the pizza may be, however the customer service is crap. I was put on hold three times and when they do answer they claim i am giving them a wrong address when i was giving them the correct full address several times. Not happy at all with the customer service so i wont be visiting the domoes in wycombe high street or calling them again.

I order a small pizza wedges and cookies,I was given a time of 30mins after 30mins I rang to see what's taking so long I was advised it will be 5-7mins driver is on the way i was waiting 20mins for my food still no luck I tried ringing the store no answer it was terrible I called at 2.27am it's now 3.20 I still have no food I've already paid by card I'm ringing to cancel but there's no answer.the service is terrible I spoke to sham who was a manager saying bro it's late I have 1driver bro then I receive a call from the driver asking me to come out to collect my pizza as it's so late he dosnt want to knock on the wrong door don't order after 10 unless you want to wait for a hour

Rede de pizzaria que encontramos até no Brasil tem uma pizza mais simples e com bom preço. Quando vc quer economizar na viagem é uma ótima pedida e tem serviço de delivery.

As you would expect... I usually collect, as I live outside the delivery area, but good value and fast! What more could you want from a take-away pizza chain?

There's not really much to say about Domino's - most people know what the pizza's are like, sides etc. The 3 chain Pizza takeaways across the world - Domino's, Pizza Hut and Papa Johns - are all pretty good to be honest, we use all three, but Domino's does tend to be our go to pizza joint. The main thing that keeps us going back to Domino's is probably the deals, they always have something on where you can save money. This isn't always true of the others. But we've never had a problem with this Domino's branch in High Wycombe, the drivers are always friendly and the food always delicious.

I've eaten many a pizza from this branch. Service is consistently prompt, staff are polite and friendly - and always looking to get you the best deal, the shop is clean, and you can see the staff preparing the pizza which is always good as you get a feel for how clean the kitchen is. Prices are still expensive even with deals, but this is a general problem with mass market pizza takeaways. Either way, recommended.

You invent pizzas that are specials on a near monthly basis. At the time of ordering you had this hot pizza with mustard drizzled all over it. Loved it so I ordered it again but when it arrived it only had 1 topping and a drip or two of the beloved secret ingredient. You offered me a free pizza but when redeemed after a lot of hassle another time the mustard was missing again. Still Papa Jons is always there for days like these when you feel like slipping up.

We often use Domino's for delivery, always get prompt service, drivers are polite and pizza's always hot and delicious! Garlic and Herb dip is compulsory!