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4,25

Based on 2.286 opinions finded in 2 websites

4.3Ambience4.8Cuisine4.3Price4.8Service
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Nº 566 in 1137 in York

Nº 68 of 176 British in York

CUSTOMERS TALK ABOUT DISHES WITH..cheesebaconfishcherryquichesaladpotatoroundroastcookedpiesandwichsteakoldyorkcakecoffeemust

comment_iconOpinions

Great lunches and beautiful houseplants

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Kate Page . 2024-09-16

MORE AT Google

Best house plant selection in York area. Great for general outdoor and garden bits and pieces. Nice café / restaurant attached.

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Stephen Bastable . 2024-09-08

MORE AT Google

We regularly visit this garden centre and often find it convenient to stay for lunch. One of the meals is invariably Steak and Ale pie and chips. Some time ago I commented on Tripadvisor that the vegetables served with our meals at Deans were of a poor standard. The company responded that they recognised the issue and were working to resolve it. Well today the whole meal was disappointing. The vegetables were, as usual, served in a small bowl. The carrots appear to have stood for some time and were hard, dry and discoloured. The broccoli stems were so hard as to be inedible. Now we come to the pie crust. This appears to have been made by a builder. It proved impossible to cut through it and was clearly constructed from concrete. Very unpleasant. Having suggested previously that there would be improvements I regret to say that, from our experience, the company has failed. I have no doubt we will continue to patronise this restaurant but by commenting here for a second time we hope that the commitment to improve is realised.

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John J . 2024-09-05

MORE AT TripAdvisor

There were 10 of us for my grandaughters 13th birthday. The staff could not have been more friendly or obliging. The chefs and kitchen staff made us amazing food which everyone enjoyed! Can't recommend highly enough.

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205judyd . 2024-08-31

MORE AT TripAdvisor

Popped in on way home ordered drinks and two bacon sandwiches one being gluten free. Wasn’t the best gluten free bread I’ve had very dry and crumbled into bits on the first bite,wasn’t great could do with a rethink on a different make there’s loads of better options out there.

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Kimmy . 2024-08-30

MORE AT TripAdvisor

Lovely breakfast, but bacon a little dry, and my piece of black pudding was 1/3 the size of my brother's 😔

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Uncharted Earth . 2024-08-30

MORE AT Google

Called into Deans garden centre today ,with my little dog sat on a cushion in a trolly .its the only garden centre to refuse a little dog ,I got ask to leave that animals aren’t allowed .yet they sell pet food & dog clothing .the Range BQ B&M all let little dogs in, wots so special about Deans apart from being overpriced

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Linda Gray . 2024-08-28

MORE AT Google

Rather pleasant place! Me and my children decided to have a nibble to eat and a little spending trip! I must say after my breakfast, mini bothy breakfast as I’m watching my waist 😜, I was very ready to empty my wallets to this beauty of a garden centre. Not once in my life have a seen an egg like the egg I had on my breakfast! A double yolk! This on its own brightened my entire experience and my children were just as happy to see something as exciting as a double yolk egg! The small things this cafe like purchasing good eggs, make their Customers delighted! Would recommend 😊!

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Eve Smith . 2024-08-27

MORE AT Google

Change of ownership made a bad experience today. Prolonged wait time as they had to seat a table of 8 before a table of 3 or even 1; when there were LOTS of tables available. Just bad management. Then when seated - food didn’t arrive together and took 3 complaints to receive the full order. Just poor.

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Rob Houghton . 2024-08-25

MORE AT Google

We travel from Wakefield to this garden centre it is so good the food and service in the cafe is excellent with a top class menu of varied meals please don't ever change as a result of the takeover.

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Richard Coates . 2024-08-21

MORE AT Google

Good garden centre, lots of choice and friendly and helpful staff

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Mark Richardson . 2024-08-12

MORE AT Google

Excellent place to visit for indoor and outdoor plants with expert advice on hand if you need it

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David Binelli . 2024-08-04

MORE AT Google

HBH and friends lunch and spend. Garden Centre Cafe, The Bothy, very busy but minimal wait, staff very efficient at clearing tables. Order at the counter and food is brought out to your table. Very helpful regarding allergies, consulting the backroom chefs for clarity. My chicken goujons were just slightly overcooked for my taste, but did not change my enjoyment of the meal. Salad and hand cut chips, vegetables, homemade Steak and Ale pie with a large portion of gravy, all lovely. A gigantic vanilla slice for my friend to finish off his meal.

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Robina . 2024-08-03

MORE AT TripAdvisor

Good range of products and staff were helpful and friendly

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Captain Kirk . 2024-08-03

MORE AT Google

Interesting changes are taking place presumably under new ownership. However, the café, as always, is very pleasant - well designed, airy and quiet. The service is speedy and excellent and payment is easy. The coffee today was good but, unfortunately, the scones were over-baked and the sultanas were like bullets. The exit from the car park onto the main road seems hazardous. Maybe it's possible to cut back the hedges?

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MVC499 . 2024-08-02

MORE AT TripAdvisor

Good food.and good service. Enjoyed

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Sue Taylor . 2024-08-01

MORE AT Google

As good as a visit to some botanical gardens. Immaculate plants.

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Les Hammond . 2024-07-31

MORE AT Google

First time here they had a few issues with card machine and a fryer down, but will go back lovely food and realy lovely restaurant.

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jennie wood . 2024-07-21

MORE AT Google

In the midst of an exciting refurbishment! Hope the café is also upgraded...the coffee was not to my liking, sorry, but the scone was lovely

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Hennie Rabbit . 2024-07-16

MORE AT Google

My wife, daughter and myself visiting Dean's Garden Centre decided to have lunch at the onsite 'Bothy' restaurant. At the entrance to the restaurant there is a sign that clearly advises that customers should fund a table and then order. There was a queue when we went in but it was not clear what this queue was for so my wife daughter, following the instruction on the sign outside the restaurant, went to look for a table. My daughter who suffers from PTSD message me to say that having found a table they were approached by the manager who demanded to know who had given them the table. My wife and daughter found this engagement to be very rude and somewhat intimidating. My wife offered to mov but the manager told her to sit there. I was at this point still in the queue and it was only when someone ahead moved that I saw another sign advising customers to wait to be seated. So two signs that say the opposite of each other! When I joined them, after the same manager, pointing to my wife and daughter saying is "that them" and when I confirmed he replied "well they helped themselves to a table". My daughter particularly was still very upset and wanted to leave but we persuaded her to stay. The scampi ordered was ok but the three portions of chips was clearly overcooked and greasy. The omelette that I had was also partly overcooked. When I raised the issue with the Manager about the chips , his reply was " The chips are always darker than usual at this time of year because we have to use new season potatoes which have more starch in them. It is the same every summer I'm afraid"! Other reviews on Tripadvisor also complaining about the chips were posted in November so not sure how starch point makes sense? Not wanting to engage in a confrontation with the manager (at my daughter's request) we agreed to eat what we could. The meal was not the best and the customer service experienced was very poor. I would not recommend this establishment given the customer service and the overall service. The serving staff though were excellent.

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Geoff E . 2024-07-14

MORE AT TripAdvisor

Just want start this review by saying the garden centre and staff are lovely but the cafe experience was awful. At the front of the cafe is a sign saying to take a table, then check the menus get your table number and go up and order. Simple and logical. We couldn’t find a small table so settled for a bigger one hoping to move when another became free. The older gentleman working came over after about 5 minutes and asked us who had seated us, we explained we followed the instructions and he got very irate and said there was another sign saying wait to be served (which in fairness there was but we hadn’t seen this as it was near the tills and we had left someone else to go order whilst we grabbed a table, we saw it as we left though) we quickly apologised but he refused to accept our apology, loudly and very aggressively saying we had pushed in, stolen a table and there were lots of people waiting ahead of us. To be clear people were queuing to pay for food but no one was waiting to be seated as we just walked in and sat down, as did another party of 3 who sat down without anyone seating them (if someone had been I would obviously have realised the protocol at that point and asked for a table too) Again we apologised for not seeing the different instructions and said we’d happily move or go back and he demanded to know if we were going to order, we said someone else was queuing and he was even more irate about this demanding to know their position in the queue which we obviously didn’t know, to try and defuse the situation we made to get up and go join them in the queue and he waved his hand at us dismissively and said ‘no, you might as well stay now you’ve just taken the table’. Honestly it was really upsetting and embarrassing, I have PTSD and having an older man leaning over our table aggressively telling us off over and over left me close to tears, it may seem like a little thing to someone people but for me it was very triggering. The other person in our party had already ordered by this point or we would have left, he then came over and told us the man came over to him and asked if he was with the two ladies and he said yes and the man said he should join us as we’d just helped ourselves to a table. It just seems completely unnecessary to be so aggressive over a garden centre cafe seat, especially as it was a simple mistake we were more than happy to rectify. Then the food arrived and the omelette was so overcooked it looked like a pie and the chips were burnt and oily. The staff were lovely aside from this man but did seem quite flat and the atmosphere just felt absolutely dead. Not wanting another scene we quickly ate what we could and left. We would definitely visit the garden centre again but not the cafe. We didn’t let this incident ruin our visit and went and got some amazing flowers and plants for our garden, the staff were great and helped us organise a delivery. Such a shame this one person lets down the overall garden centre experience! We complained and did ask for a refund after and the older gentleman denied this whole experience happened (inferring we were lying) and said the chips weren't burnt but were darker due to the type of potatoes which is bizarre and clearly not true as they were clearly just….burnt. (Pictures of the sign we saw at the entrance, the omelette and the chips for reference)

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charlotte evans . 2024-07-14

MORE AT Google

Good variety of house and outdoor plants. Incredibly kind and helpful staff. Even had a member of staff help with an issue with my bike.

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DMHS . 2024-07-10

MORE AT Google

Nice garden centre, with a good selection of plants and equipment.

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Raymond Bryson . 2024-07-07

MORE AT Google

Well laid out, a great selection of plants and equipment

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Rb Rb . 2024-07-04

MORE AT Google

Loved the food Went for lunch Helpful staff for the friend I went with taking bags of grit to the car

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Jan Tetley . 2024-06-26

MORE AT Google

Amazing service and stock of plants. The food is amazing and the service an awesome bacon sandwich

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Tommy Smailes . 2024-06-25

MORE AT Google

Lovely place for coffee and catchup with friends, especially sitting outside in the sun.

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Helen Elliott . 2024-06-23

MORE AT Google

Great layout decent price and good quality products also recommend having a pot of tea/coffee too this something to eat all in all a good day out .

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James Macdonald . 2024-06-23

MORE AT Google

Disappointed !! Standards in the quality of food are definitely slipping. I’m truly reluctant to leave a negative review for the Bothy given that from staff comments, they are under a lot of pressure due to staff shortages and the introduction of new tills. The staff are wonderful - 5*s - , we’ve been coming for years, and have always been delighted with the menu, service and quality of both. The staff continue to smile through obviously difficult times and always happy to go the extra mile. However, money is money and to be fair, the Bothy isn’t the cheapest of places to eat. On the last 2 occasions (gave them benefit of doubt) the Chicken Goujons were “burnt”, overcooked and dry whilst the bacon in the Bacon Sandwich and Bothy Rarebit had been overcooked, obviously warmed up and were like pieces of cardboard. Needless to say on both occasions food was left, something our family just doesn’t do. We’ll definitely think twice before visiting again. Such a shame, the Dean’s family had certainly created a jewel in the crown but it’s not the same now.

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easterbunny53 . 2024-06-19

MORE AT TripAdvisor

A lovely garden centre with plenty of choice & variety. Very helpful staff & a great airy cafe too. The coffee & cake are delicious!

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Kim Adams . 2024-06-18

MORE AT Google

Although the title implies it has just a coffee shop, it is actually a very good cafe/restaurant situated in this lovely garden centre. On a short break in the area we decided to try the lunch, after previously just visiting the garden centre, which sells everything you could possibly need for you garden, including the most excellent healthy plants, tree and shrubs. The restaurant was very busy with people queuing for tables, however we were quickly found a seat. I chose from the Specials board salmon with hollandaise sauce, new potatoes and asparagus which was perfectly cooked, and my husband had the fish and chips which he enjoyed. The only disappointment is the wine they sell is non alcoholic such a shame as a nice glass of rose with the meal would have gone down a treat !!

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City1fan . 2024-06-18

MORE AT TripAdvisor

Excellent location with the best houseplant selection going. Reasonable prices and excellent staff. Great cafe too!

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Ellie Travis . 2024-06-17

MORE AT Google

First time we have been excellent food lovely service nothing overpriced will definitely be going back

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Lorraine Larkin . 2024-06-15

MORE AT Google

We had lunch in the restaurant at Deans Garden centre and it did not fail to disappoint. Plenty of choice on the menu. Certainly well worth a trip to eat out and also have a look around the well stocked Garden centre which has great selection of healthy plants and shrubs

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DJH . 2024-06-11

MORE AT Google

Busy with lunch but a nice place to visit.

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Graham Campion . 2024-06-10

MORE AT Google

My wife and I have been enjoying lunch at Deans Garden Centre Bothy for many years but unfortunately this is the first time in many years we feel we have to write this negative review as we want to remain loyal customers for many more years to come. It seems like since erarlier this year (2024) the standard has been slowly deteriorating. Staff are still always wonderful. Always very polite, helpful and doing their best during busy times. Finding enough staff to run such a busy place must be difficult, and the change to the tills system is not helping. Using this as an excuse is running a bit thin now ! We often order a cheese and ham toastie on brown bread. The new till system lists it on the receipt as just a cheese toastie and sometimes we have got just that - no record of the ham or brown request ! Not sure what instruction gets sent to the kitchen but mistakes are being made. The quality of the food has gone downhill. Our latest cheese and ham toastie was burnt on the underside and not very hot. The chips were horrible. They looked brown and cooked but were in fact raw and soggy inside. The wrong sort of potatoes are being used for making chips. We don't want to stop coming to Deans, but it is very disappointing to be served such poor quality food. Cutting corners is not the way retain your regular customers who will start to think about going somewhere else. We note also that in the garden centre - this years offerings of bedding plants is not as good and varied as in previous years. There are reduced types on offer and there is NO incentive to buy more quantiy - with anythink like previous 3 for £10 or similar offers. We have now bought our bedding plants elsewhere this year ! Bring back the "old family firm" approach and attitude - it is already being sadly missed.

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York History guy . 2024-06-08

MORE AT TripAdvisor

Very good food in the Cafe and a great selection of plants.

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Rod Lockwood . 2024-06-03

MORE AT Google

Well maintained plants etc and food was excellent too thanks dean's garden centre

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Steve Eastoe . 2024-05-25

MORE AT Google

Really popular cafe at the garden centre. The service was quick and food was hot! We sat outside in the sunshine which was like being on holiday! Love the range at the centre and feel inspired by the ideas!!

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Elisa Winstanley . 2024-05-20

MORE AT Google

Found everything we were looking for. Great garden centre with lots to offer. Great cafe too!

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Drew H . 2024-05-19

MORE AT Google

The best range of interesting houseplants of any garden centre I've been to!

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Thomas Anholm . 2024-05-17

MORE AT Google

Love Deans, been going for years even before it was extended. Came with my dear mum and dad who have sadly passed in the last year. So many lovely memories. Food lovely too.

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Gail S . 2024-05-13

MORE AT TripAdvisor

A selection of different products, from plants, seeds (for indoor and outdoor) plant care products, outdoor cooking and outdoor furniture and really nice cafe Etc. The staff are very helpful and knowledgeable.

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Andy L . 2024-05-08

MORE AT Google

I love to go to deans every week particularly for a cherry scone and a coffee before browsing the garden centre. Unfortunately of late I have to mention the cherry scones have almost become 'a scone,'. Lately there have been less and less cherries in them but todays really was the worst ever. If I added the chopped slithers together there might have been in total 'half a cherry'. Not good Deans at all. It’ll try another but if it’s the same it’ll be going back with words. It’s taken me all week to get around to this but again it has to be said… I really do love Deans garden centre, it’s a really nice place to visit for all out bird foods a plants throughout the season but most of all I make a special journey of 30 miles round trip to simply enjoy a cherry scone with a coffee in a nice relaxing cafe. I was informed the kitchen would hear about the serious lack of cherries in their cherry scones of late but sadly last Sunday… nothing had improved at all. When I cut into my latest purchase, the cherry scone I expect to discover at least one cherry but, it just doesn’t happen these days. On opening the sliced scone it is simply 'BLANK', not even a hint of a cherry. So on making an effort myself I feel so let down and all pleasure is gone. It may seem trivial to most but for me it is so disappointing not to get what was expected after I made an effort to go there. UPDATE 05 May 2024 After all of the above, I have since and only recently complained again about their RUBBISH cherry scones to the floor manager and some staff, all agreed they are not worthy of their name. They are so bad I would be surprised if there was even ONE cherry cut into about six even smaller pieces in the whole scone. I have pictures of this taken on the last two visits. They have become worse rather than better. I’ve a good mind to report them to Trade Descriptions. Today I crumbled the scone and left it to be collected, maybe they might wonder what it was too… ABSOLUTEY DISGRACEFUL.

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Dave The fab . 2024-05-05

MORE AT Google

Went for lunch. Good sized portions. Staff friendly

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Jan Wiseman . 2024-05-04

MORE AT Google

Came here for TeaTime Tuesday and the food was incredible and the staff were LOVELY. 100% recommend!

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Lola Harz . 2024-04-30

MORE AT Google

I come here a lot and the staff are lovely and the service is quick but today I tried the sausage and mash. The sausage and mash was good but the accompanying carrots peas and broccoli were over-cooked and mushy. That was disappointing.

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Suejelliott . 2024-04-29

MORE AT TripAdvisor

Been coming here for years and can only congratulate the staff on their commitment to cooking and serving their varied menu. A couple of occasions I have had a discreet word with them over something not quite to satisfaction. Both times the matter was dealt with professionally and efficiently. It definitely didn't put me off returning. The staff are always cheerful no matter how busy they are and serve you with a smile and go the extra mile. Prices have gone up a little but then so has everywhere else. I hope the group who have taken over will bear in mind the popularity of the Garden Centre and the Cafe if they consider any changes. To the Dean Family well done and thankyou for so many years of exemplary dedicated hard work.

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Excursion06330539506 . 2024-04-26

MORE AT TripAdvisor

Lovely place but quite expensive

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samantha parker . 2024-04-23

MORE AT Google

We went for Brunch at the Bothy. Wonderful service. Staff are really friendly, welcoming and polite. Food was absolutely great. I am vegan, except for a egg accidentally added to my Vegan Breakfast, it was great! My family really enjoyed their food also! Would definitely visit again and recommend.

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Olivia Parker . 2024-04-16

MORE AT Google

Well organised displays. Good selection of healthy plants. Plenty of other items too.

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Philip Runacres . 2024-04-15

MORE AT Google

Visited York and called in at Deans for lunch. Lunch excellent and all staff pleasant to speak to. Had a good afternoon. Nice garden centre to walk round

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David Elcock . 2024-04-13

MORE AT Google

Not as an extensive range as it used to have.

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Mattynipps . 2024-04-09

MORE AT Google

Good varity of plants and gifts

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Peter . 2024-04-06

MORE AT Google

Great cafe large portions good food. Plenty of choice in garden section. Recently bought out but standards still high.

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William Gedye . 2024-04-05

MORE AT Google

This place has got everything you need, but it's all top price.

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George Watmough . 2024-04-04

MORE AT Google

It wasn't as good as we were expecting, sadly. However, they did have a fantastic range of unusual mini house plants.

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Katy Newman . 2024-04-03

MORE AT Google

Recently moved to the area and today discovered this place. It is brilliant. We started off in the restaurant which was busy but the staff were amazing at getting tables cleared and cleaned quickly. Our food was delicious and I have never seen a better selection of cakes in any garden centre before and we plan to sample them on our next trip very soon. The plant selection is also great. We cant wait to return

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Margaret Newman . 2024-04-02

MORE AT Google

Lovely lunch. Lots of homemade food.

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Joanna Comelio . 2024-04-02

MORE AT Google

Lovely garden centre lots of variety of plants and lovely cafe/restaurant

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Claire Timbs . 2024-04-01

MORE AT Google

An outstanding garden centre, I’ve been going for years now and am sad to hear it is changing hands, but wish the retiring owners well. The variety and quality of plants is excellent. The Bothy restaurant is amazing with a great choice of homemade dishes - please don’t change a thing!

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Matt . 2024-03-03

MORE AT Google

Great garden centre loads of choice, well priced 👍🏻

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Brian Hern . 2024-03-02

MORE AT Google

I have just heard on the grape vine, that Deans Garden Centre has been sold to another Company, Very sad news as Deans must have been going for many years, possibly 80 to 90 years. All the staff are great, very knowledgeable and friendly. I hope the new owners keep it much the same, me and my wife use it at least twice a week and most Tuesday nights to get "triple points", which I redeem to buy plants and flowers and fertilizer.

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Alan Price . 2024-02-29

MORE AT Google

Excellent always a great experience

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Sue Craven . 2024-02-26

MORE AT Google

Good choice of plant's lovely staff to

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Shaun Swallow . 2024-02-24

MORE AT Google

We decided to go here to try out The Bothy café - as it had been described as kid friendly with a play area. However, the play area wasn't there. The café itself though is nice, and the garden centre has a large variety of plants and gifts.

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Christine Day . 2024-02-12

MORE AT Google

Same as any other garden centre

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David Cooper . 2024-02-12

MORE AT Google

What a lovely place, plants are laid out well and easy to see and find what you want, but the service is spot on, Anthony helped me with a few indoor plants and Tarrarium’s and the perfect advice for choice and care of the plants, even made a Tarrarium in the Glass I wanted, nothing was a chore and he really is a credit to a great garden centre.

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Dorian Wilmore . 2024-02-11

MORE AT Google

Decent garden centre with a very popular restaurant. My mother visits very regularly she thinks its the best in the area - on the outskirts of York. Plenty of free parking.. The restaurant had very decent food with a choice of portion sizes. Very popular with the 'grey pound'.

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martin ainger . 2024-02-03

MORE AT Google

I knew Deans Garden Centre is very popular locally and highly regarded, now I know why. I went for dinner on 2nd February. Very busy at 12 and there was a short queue to get in. Considering how busy it was, the service was excellent as the staff were rushing about yet were polite, helpful and attentive. The menu was very extensive with something to suit every taste. The food was to an excellent standard, portion sizes were generous, prices are on the cheap side of reasonable. This is at a time when many places are cutting quality and portion sizes. Personally I would prefer to have higher prices and maintain quality. Seemed well organised and managed, for example, food brought out on trolleys making the job of the waitress much easier. Very conveniently located close to York. The only drawback of this place seems to be the fact that it gets so busy. I am suprised it has not got a five star rating, it should have. This may just be because it is getting so much custom and you can't keep everyone happy.

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Paul W . 2024-02-02

MORE AT TripAdvisor

A relaxing coffee shop with, mercifully, no music. The coffee is nice and strong but unfortunately it gets cool very quickly. I think it's because the earthenware cups are very thick. We like the scones although sometimes they are over baked.

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MVC499 . 2024-01-24

MORE AT TripAdvisor

Lovely food and great service, a bit busy but we were seated within a couple of minutes.

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Glenn Woodward . 2024-01-23

MORE AT Google

Very nice cafe. Had a good lunch.

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Stuart Moss . 2024-01-21

MORE AT Google

Absolutely super cafe, delicious food and friendly staff. Well done 👏

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Denise Robinson . 2024-01-19

MORE AT Google

Fantastic food in the Bothy restaurant.

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Garry Taylor . 2024-01-13

MORE AT Google

Reading other reviews that "come here regularly" or are "loyal customers" then they leave a bad review after one meal, but never left a good one is really frustrating and I'm sure it is for all the hardworking staff at Dean's Garden Centre, both in the Coffee Shop and Garden Centre. We had a fantastic meal yesterday lunch time I had Fish and Chips and my wife had Ciabtta. Well after visiting many times we know how big the portions are, but wow the food is amazing. If we had a poor meal, we would have a quiet word with the manager, not write a poor review on here... Get a grip people and let's start praising small, family run businesses and support them, rather than try ruin their reputation by one poor meal out of the 50+ you've probably had...! Anyway I would recommend this place to all friends and family.

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Matt L . 2024-01-06

MORE AT TripAdvisor

Food was okay, nothing super special. The service was good.

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Peter Moorey . 2024-01-06

MORE AT Google

Only just got round to leaving a review after the festive period. We had the Christmas lunch and it was amazing. Great value for money. Not quite sure why others have complained, but guess people have different requirements when it comes to veg?! Maybe ask for things to be cooked a certain way if this is the case? We also purchased our Christmas decorations and Fresh Tree from here and it was perfect. Very few needles dropped and the assistance in choosing the right tree was fantastic. Thanks to everyone! We will definitely be returning and have already mentioned to friends and family about our visit to Dean's and they have all praised the service, friendly staff, value for money! It really is a great Garden Centre and Coffee Shop, although I would probably call it a restaurant with the range of food it serves!

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OneTwoThree1990 . 2024-01-06

MORE AT TripAdvisor

I'm so sad to have to write this negative review as myself and my friends have been loyal customers for many years and have enjoyed many enjoyable hours in the coffee shop, but sadly, over the last year/18 months things have slowly gone down hill. Staff are still wonderful. Always very polite, helpful and doing their best during busy times. I appreciate that finding enough staff to run such a busy place is difficult. It is the quality of the food that has gone downhill. Food coming out cold, toast soggy, recipes changed frequently, but this maybe a frequent change of kitchen staff cooking the meals? Porridge and berries yesterday were barely palatable and the last straw for us. All were sent back to be reheated and even then were lukewarm. Three strawberries cut up into tiny segments and 2 raspberries & a bowl of lukewarm porridge for £5.99 is a sad example of being way over priced. We don't want to stop coming to Deans, but if we have another disappointing visit next month it will make us do so I'm afraid. Cutting corners is not the way because your regular customers will continue to notice and leave for elsewhere. Sorry!

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Yorkresident1 . 2024-01-05

MORE AT TripAdvisor

Really good plants, they can be a bit on the expensive side but you get what you pay for I guess.

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Stephen Robinson . 2024-01-02

MORE AT Google

Good choice of well tended plants. Inside cafe. Gifts

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z fid . 2024-01-02

MORE AT Google

Poor quality food. First time didn’t meet our expectations.

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Chris Preece . 2023-12-29

MORE AT Google

Went to a relative's 60th birthday party, the room was decorated lovely and the food was excellent from hot food to all the cold food ie, meat's was very good.staff very friendly and the DJ Paul was fun from start to finish with his play list.

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Peter Winterburn . 2023-12-26

MORE AT Google

Called in to The Bothy at Deans Garden Centre in York today for a festive lunch. All four of us went for the Christmas Turkey and we weren't disappointed! The Turkey was beautiful and the homemade relish was perfect alongside. Lovely pigs in blankets too and really tasty fresh vegetables. The service was friendly and efficient so well done and Merry Christmas Deans!

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Max G . 2023-12-21

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Visited bothy restaurant at deans today, as we did the previous year,unfortunately from start to finish this visit for christmas lunch was a letdown, No expresso drinks today,just filter coffee. Ordered our xmas turkey lunches and pudding for afterwards with instruction to bring dessert after out main meal. Lunch arrived promptly , with selection of vegetables, cranberries were to follow had forgotten. Turkey nice and moist, pigs in blankets not cooked properly, stuffing flavourless and soggy vegetables ,roasties suspect frozen, cranberries over spiced, not a meal i expect from deans, asked server for dessert we waited and waited eventually arrived puddings with custard and brandy drops added, no ice cream , totally different meal to the year before , maybe the chefs should become gardeners and hang there aprons up, as they carn,t have tasted anything they sent out today, we complained to a server got an half hearted apology about food not been cooked properly and that it sometimes happens, yes and thats why food poisioning happens too and the majority of customers are of a certain age group and are more vunerable .They,ve been serving xmas lunch for a week or two, i think they definitely need more practice and to taste there food. ! Merry xmas.!!

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Dream33796667594 . 2023-12-13

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Very good shop. Lovely and friendly staff

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Monika T . 2023-12-11

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We often visit Dean’s Garden Centre, mainly for the fantastic restaurant, but also just for a wander around. My sister was over from Spain for a long weekend, and we promised her a Christmas lunch. Dean’s did not disappoint, the Christmas lunch menu was varied, with the traditional turkey lunch and vegetarian options. The food was delicious, as we would expect from Dean’s.

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Ian S . 2023-12-11

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Just bought our very first Christmas tree from here and it was a great experience. Matt was super helpful from the get-go, sawing away at our tree until it was perfect and walking it to our car for us. He was great! :) we also bought some beautiful baubles to start us off. They were discounted to £1 each so very reasonable. We’re thrilled! Definitely will be coming back here for our tree next year. Thanks Matt for your help!

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Elizabeth Doyle . 2023-12-02

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Had what I was looking for at a reasonable price friendly service and plenty of parking

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john barnes-tee . 2023-11-30

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Service was quick, lovely Christmas stock, food in the cafe was very good too

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Gabriella Giles . 2023-11-29

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I love the houseplants in Deans garden centre and the prices are very reasonable.

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nikki sokmen . 2023-11-28

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My friend and I visited the cafeteria at Deans Garden Centre on 22 November it was her birthday. We ordered fish and chips! I asked if we could have our hot drinks after the meal as we have done before. No we would have to reorder when we had eaten. The drinks were cold when the meals arrived. The fish was on top of the burnt chips if you could call them chips, tiny cubes burnt. My friend said, and I agree with her, everything looked as though the fish & chips had been cooked before and re-heated. We left most of the meal. When a waitress came to clear our crockery, we pointed out our experience she just said we should have told someone when we ordered. We were not expecting such a disgusting meal. I took photographs . I do not normally review dreadful experiences but this was not what we expected. We will vote with our feet and never return.

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Denise T . 2023-11-24

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Thank you Dean's, you were a saving grace after a disastrous non visit to castle Howard due to a power cut, your staff are friendly and helpful, your garden centre is layed out well and clean, the cafe is a restaurant as it very comfortable and the menu is varied and the food is lovely, good portion size and cooked well.

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Eve . 2023-11-22

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Plenty amazing indoor house plants!

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刘小潘 . 2023-11-15

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Top notch! - the Bothy Cafe is excellent, not had a bad meal yet, some great people work there too!

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Carl Leslie-Longfield . 2023-11-12

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Good value. Nice clean table and space for my mobility scooter. Nice soup and roll. Good portion. Blue badge parking, level entrance, disabled toilet. Only 1 till open and a queue so didn't buy anything. Maybe next time.

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Christine 2468 . 2023-11-08

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The bothy is very good,always worth a visit.

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Tony Baker . 2023-11-06

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Lovely place and despite it being busy in their cafe, they had plenty of seating. Food and service excellent 👌

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Maxine Clarke . 2023-10-26

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Personally I would always try to write something positive about what ever business I am reviewing ,if I can't find anything positive about a particular firm I probably wouldn't write anything. Whilst I've been on holiday in the north of England this week I've visited several garden Centres and what has impressed me the most is how you adapted your tearooms/restaurants to keep people safe and keep your businesses ticking over during Covid,I have to say your Restaurant was fantastic, your staff too were remarkable as they carried out their cleaning duties. York is a place we often visit so I'm sure to call in again.All the best from a very happy customer. REVISITED FEB.2022 Restaurant, brilliant as always,plant selection also wonderful.. 👍 Returned October 2023 Love to come back and visit this particular garden centre, mainly for the variety of indoor plants that you carry, it's certainly the best selection I've ever seen,I know some the plants are quite expensive but they are fantastic quality and for reason you have to pay a premium, always a pleasure to come back what you are doing even if it is a 200 mile trip.👌

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Clive Wheat . 2023-10-19

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Fantastic garden centre. Loved everything about it. Just had the turkey dinner, delicious, highly recommend it. The Christmas display is op and running, they have some beautiful baubles and lights... Definitely worth a visit.

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Susan Oldham . 2023-10-15

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