Dark Horse Espresso in Solihull

He estado viniendo aquí desde que se inauguró y cada vez es peor. El personal sigue siendo muy bueno y amable, pero los estándares se han deslizado. Solo consigo café para llevar aquí y siempre ha sido un buen café. Pero han reducido el número de disparos. Los cafés con leche están en tres tamaños: regular, grande y x - grande. Siempre solían ser dos tomas en regular, tres en grande y cuatro en xl. Ahora ponen dos en todo. Siempre han servido pasteles decentes, pero la mayoría de las veces ahora es como el armario de la señora Hubbard. Hoy he comprado un bollo de canela. Estaba viciado. Yo diría que uno, posiblemente dos días después de su mejor fecha anterior. Era duro y no comestible y se fue a la papelera. Qué pena. Siempre fue una gran cafetería.

El bollo de canela estaba bien. Capuchino no tenía Sabor. Necesitaba una inyección extra. Lástima porque es una cafetería muy bien equipada

Como local solía venir aquí para tomar una taza y para reunirme con amigos, pero mi experiencia más reciente aquí fue muy decepcionante. Un miembro del personal me hizo esperar unos minutos para reconocerme en el mostrador mientras ella continuaba haciendo una bebida para otro cliente. Una vez que le di mi orden, estaba sucia y descortés. Luego trajo las bebidas, después de haber olvidado la mitad de la orden (que era difícil ya que solo pedimos 4 artículos) y luego casi nos tira la taza de té en la mesa una vez que estaba listo. Luego, toda una hora antes de la hora de cierre, nos pidieron que pasáramos de la parte trasera del local a la delantera (¿presumiblemente para que el personal pudiera empezar a blanquear el piso y salir de casa a tiempo o temprano? ) y luego ella salió por la parte trasera, se puso el abrigo y se fue. Sus habilidades de servicio al cliente son muy deficientes y no volveré. Lamentablemente, como permeable a esto he encontrado el personal muy amable.

Went to this fantastic cafe on Saturday around 10am expecting it to be full and having to wait, what a surprise we were able to get a table, ordered within minutes had a Tomoto and Mozerella ciabatta, which was delicious ,the Coffees were amazing, stopped there for about 2 hours, delicious cakes bought 4 for some Family and Friends for a treat, Had a further cappuccino and latte, The staff were attentive, had a few giggles with the staff, think it is important that they are happy and even offered to buy them a drink as they were busy!!!! There was a young lad who laughed at my jokes brought over our food, a young lady called Elise who was great fun brought over our drinks which were full to the top I could not stop laughing as I would not have been able to do carry these it was a full cup, not half measure as you do at some places great value, did not have to ask for cutlery or napkins. Had a great morning left full, bought some cakes for friends and Family. There were some amazing drinks and unusual beverages to cover all ranges of tastes, great food, great value for money and generous portions. Finally thank you to the lady as I was leaving who I had not thanked previously. Well done Elise who dealt with tact and decorum with rather an unusual request from a customer!. continued success and a great find. It was on our list of Coffee Shops to try, we were recommended by a group of friends who had visited this little gem In March. Well done .

The so called manager is an embarrassment, needs training in her customer service skills and management the way she pushes around her own staff

I tried the dark horse for the first time after my broadband internet was offline at home. They were extremely welcoming and even helped me get set up with a glass of water and coffee. I stayed and had breakfast and a hot jacket potato for lunch. It was delicious! I have been back several times over the past few weeks to work and the staff are nothing but helpful and friendly. Safe to say I have found a second home to work in.

What a horrible experience for lunch. Poor quality & awful customer service. Staff clearly have zero enthusiasm. Melted chicken panini arrived with some of it hanging over the plate & spread over the napkin which made it useless. Small things but totally lacking attention to detail & not cheap either. Take a leaf from the staff & don’t bother.