Cutter & Squidge in City of London, Westminster

Do not purchase. Their website crashed whilst trying to place an order for brownies for a sick friend, two orders ended up coming to myself and the recipient and they would not refund for their mistake, saying I should have noticed two order numbers (with one digit out when I was expecting only one) plus one went into my junk folder. Shoddy and basically spend £50 on 24 brownies, ridiculous

Went there today with family and the service was absolutely awful. The large woman with her tied short hair really should learn customer service skills and manners. She did not know how to resolve an issue that she caused and blamed my family member. The cake tasted stale, only had it on her recommendation and the tea and coffee was so watered down, should of just ordered tap water instead. Asked to speak with the manager but she said she's the store manager, got her name 'Eillyne' I will email her manager regarding this issue. Unsatisfactory service, smelt like cigarettes with a bad attitude. Very foul mouth. Will spread the word and make sure this place has no business with everyone we know.

So I'm not going to be nice but it really wasn't good. First thing, Harry Potter tea time no longer exists. We had a classic tea time. Already absolutely no one in the café at the start of the afternoon And the tea time was just bad Everything is prepared in advance the day before I imagine and stored in a fridge. Then taken out just before serving it at the table The bread for the small sandwiches was hard. There was a yellowish layer on top of the cream for the scones In short, we felt that the food had not yet warmed up to room temperature and therefore had no flavor. And the pastries are just sugar and not very fresh (stayed under the bell jars too long?)

Had that worst experience ever... went with my family and it was horrible, bloody slow service or what pluse the food wasn'tall that... sorry to say this but Eillyne is the worst manager. This place needs a better manager to manage it properly

I bought a Lemon Drizzle Birthday cake from Cutter & Squidge and it was so delicious and beautifully presented and delivered with care. Recommend and will use in the future. Thank you

This is one of those Instagram-friendly cafes serving pretty cakes and cute walls (although in my humble opinion they're a little outdated by now). We popped by for a quick pit stop while walking around the Soho area to have a couple slices of cakes, and left shortly after. Cakes were alright, but service was almost non-existent; almost borderline feeling like we were not welcome in the shop.

Don’t order a cake from Cutter & Squidge if you need it for a special occasion for delivery on a specific day. Despite paying for early delivery the cake didn’t arrive and still hasn’t 2 days on. This isn’t my first experience of this. One cake I ordered arrived in the evening after the event and the cakes for my sons 18th also never arrived. I thought it was a one off issue with delivery but clearly not! C&S need to review the delivery company they are using! Not good considering I ordered for special occasions and have been let down now 3 times so never again will I be ordering!

Ordered a cake for delivery to a birthday and paid extra for a specific slot. No delivery received - AT ALL. I was refunded, but wasted a whole day waiting on top of not having a cake at all for the party. No customer service warning us it might not arrive and we should therefore at least look elsewhere. Given the time sensitive nature of the business it was a complete failure.

Ordered the gingerbread cake. Absolutely amazing!

Cute little café with delicious tea and warm scones. Since I was having lunch I couldn't eat 2 scones. I wasn't allowed to take the other one warmed up

Delicious cake but highly unfriendly staff who kicked us out after 15min because « other people are waiting ». Would not recommend.

Ordered cake well in advance for nominated day between 8-8 within M25. Despite notifying them immediately that DHL was showing delayed delivery, they continued to reiterate it was likely only slightly delayed but would arrive by 8pm. It has not. I notified customer service I has ordered the cake a day earlier in anticipation of this type of hiccup and that it would be fine if it arrives by 4pm the following day, however they have not responded or provided an alternative. Cannot recommend.

Ordered a cake for a birthday with nominated day delivery (£10). It is supposed to arrive between 7am and 9pm. I called their support line at 6:30pm, who reassured me that it was on track for delivery. It's still not here. It is 9pm. We have no cake and guests over. Superb. UPDATE: Our issue was resolved promptly once the right people stepped in. The cake and brownies were delicious, shame about the delivery issues.

Don’t deliver the cakes on time.

I loved my visit. The food is superb with cake to die for! I couldn't eat all my afternoon tea so they kindly packed up the remainder for me to bring home. Next time I'm in Soho I know where I will be eating 😊😊

Very poor service.Will never order from them again. Ordered a birthday cake for yesterday as family coming around to celebrate my birthday. Got an email saying delivery was delayed until the next working day which meant that the cake is going to arrive the day after my birthday which is completely useless to me now. I phoned customer service to tell them that DHL have said the cake wasn't going to be delivered on said day and the man on the phone said that it was still scheduled to arrive by 8pm and fobbed me off and blatantly lied to me. I am not going to accept a cake that is a day old and God only knows in what condition it is after being with dhl for 2 days. Disgusting service from cutter and squidge and expect a full refund and compensation for ruining my birthday.

Cute place to relax between shopping. Just stopped for coffee but the cake looked fantastic. Friendly service

I ordered a passion fruit pistachio cake, vanilla short bread , popcorn and chocolate spoon for my sister’s birthday. She really liked it. And the delivery was on time .Thank you so much.

Worst scones I have had in my life. Undercooked and smelly. The Eton mess was also just ok. The teas here are nice, food was a disappointment. I have heard it’s a place to order cakes from, perhaps those are better than the stuff on their shelves.

A very nice café in the Soho district. The cakes were delicious, with huge portions. The coffee was good—not the best I’ve ever had, but definitely on the good side. The place is cozy and atmospheric, and the staff is friendly. I highly recommend it if you’re in the mood for a good slice of cake. PS. They also have vegan options!

Have ordered from Cutter & Squidge many times and recently ordered a wedding cake. The desserts are always delicious and there are great vegan & gluten free options as well.

Chocolate Squidge Cake is simply the best I've tried from here. It is a lovely cafe for a snack and evening tea and cake.

I’ve always ordered for delivery and although I had experienced some issues with their delivery company, their service and the quality of cakes is superb. Oana in particular was very attentive and kind. Would recommend and will order again in the future.

Ordered the berry sponge to sit in. The cake had a strong fishy flavour- it had gone off. The manager was happy to change it for another cake but did not offer a refund.

A decent sized slice of cake for London prices (£5.90 take away). The lovely woman behind the counter suggested the Chocolate Squidge Cake and to leave it an hour before eating. It was light, soft and (arguably) not too sweet (by chocolate cake terms!) however you could barely taste the other Carmel layers. No cupcakes here, only the slices when it comes to cake. The bakery was empty because it was early (no plug sockets for anyone thinking about setting up shop)

I ordered the Giant Birthday Biskie online for delivery and what a delicious cake it is! The cookie top and base are chewy. The salted caramel buttercream is sweet and the marshmallow in the middle is very soft and perfectly roasted. I ordered from Cutter & Squidge the day before so to receive the cake before midday the next day was nice. I will definitely be ordering from C & S in the future as I can already confirm that their cakes are of a high standard.

Fabulous mini cupcakes! Thank you! It’s our 3rd time ordering from you and you never disappoint! Everything is easy and the mini cupcakes are gorgeous! So perfect for bite size treats at an event and they taste delicious too! We also tried the brownies too last time and they were also Incredible!!

Best sponge cake in town. I have tried here so many times and I’m always in love with the cake. The sponge is always moist and not too sweet. Filing always has good texture and has fine balance

Cosy cafe which was surprisingly uncrowded on a Sunday afternoon - great spot for a quieter catch up with a friend. Unfortunately, the scones were pretty hard despite being heated up, and the jam and clotted cream came in pre-packaged pots. The lychee and peach tea was pretty yummy. Would probably be back just to have a tea or coffee next time if I'm in the area.

AVOID. I have ordered from these guys in the past and always some issue or another. Either a damaged cake, a wrong cake and on this occasion no cake. We waited all day to surprise my mum and nothing turned up. I contacted them the next day and they offered me a 50% VOUCHER. I understand things can go wrong but NOT all the bloody time. And if things do go wrong then at least offer a full refund. NEVER ORDERING FROM HERE AGAIN.

Wonderful cakes and a very good chocolate!

I ordered the chocolate squidge cake for a friend. Andrew was a big help while I was placing the order since it was online and I was in India. My friend loved the cake! The delivery was perfect too. Thank you Andrew for all the assistance you provided.

I was delivered a Cutter and Squidge cake for my birthday from family. It was a passionfruit & pistachio cake. Packing and delivery was actually clean, the cake maintained its presentation following its journey. Cake looked beautiful. But the cake it self... If your target is to get diabetes, this is a great choice! The little toppings on the cake? Glazed. The cream on top of the cake? It's basically just pure sugar. The cake sponge? Soaked in a sugar pot for 10 days. The filler cream? Need I say more... Did anyone actually check how much sugar they added? One bite and I got a headache. You need to have a balance. You cant have over the top sweetness from the cream take over an over the top sweet sponge. The worst cake I've ever had, and i've had cakes at places like "The Sugar Factory".

For drinks, we ordered a latte and tea, and that was fine. For snacks, we ordered the strawberry biskie and the vegan chocolate caramel cake, and both were tasty. The place is aesthetically pleasing, and great for pictures/video.

Wish I had read the courier/delivery reviews first! Delivered damaged and brownies leaking from the package and in crumbs. Ordered from overseas for Birthday for special family member so very disappointed.

I booked afternoon tea mid September 2024 for 7 people and can I just say how amazing everything was from start to the finish. Customer service was friendly from the moment we all walked in and were shown to our table. The staff were so friendly (despite being so busy) they made sure we didn't have to wait too long for our order and when it arrived they made sure we received everything we ordered. I would highly recommend going to Cutter and Squidge for afternoon tea it's so fun and vibrant you won't forget how great food is!!!

What good is a Birthday Cake that delivered after a Birthday? Then to add insult, only a voucher is offered instead of a refund. Disappointed at the response and failure to refund. A loyal customer.

I love this place. Absolutely brilliant. Thank you

We won a home afternoon tea for two in a raffle and it was delicious. The scones, jam and cream were just as scones should be, the chocolate cake was really chocolatey with nice crunchy bits, the lemon cake was so full of fabulously different flavours and the tea, which we served in a proper tea-pot with our best china tea-cups, was so very tasty. All-in-all a fabulous treat for us. Thank you Cutter & Squidge!

The cakes look so delicious, but the names do not match the ingredients. I bought a cheesecake that is not a cheesecake. The cream contains 90% butter. Thanks to the staff for the refund. But unfortunately it affected my mood. I am very upset.

Service isn’t bad but for a £20 cake slice was an absolute disaster. Cake was dry and stale. One layer was inedible.

We have ordered the Hazelnut and Chocolate cake as a Birthday present. The cake arrived next day by lunch time. Would not change anything in a cake and would definitely recommend trying it. Delicious!!!

Absolute horrible service and even worse cake! They have absolute no empathy or treat customers in a respectful manner. They just seem to be blaming the customers rather than ever take ownership for their mess ups. The cake I ordered was so so dry and just inedible, when I reached out, I wasn’t given any way to fix it however I was told everything I must have done. Worse than a grocery store cake.

Visited 8/9/24 Abit too overpriced for the cakes. Sponge was too dense for the palates

Ordered Vegan Blueberry and Lemon Cheesecake, fresh and delicious, well decorated, packed and delivered on time !!!!

We had a lovely afternoon tea. One of the members our group had allergies and the service thought along very well and gave great options. We had a great time and would suggest this place to friends and family.

The cakes are stunning and taste wonderful. Each time I have had them delivered to my home, they have always been packed extremely well. Cutter & Squidge is now my go-to place for celebration cakes!

I have ordered a cake and other treats on 2 seperate occasions. I am all the way in New Zealand. Each and every time you have done an amazing job and I am so grateful you have provided such an exceptional service. It has been presented beautifully, delivered on time and apparently the cake and treats are so tasty. Thank you so much team for providing such an amazing service for 2 days I wanted to be there the most.

Cutter and Squidge offer not only delicious cakes but also exceptional customer service! I ordered a birthday cake from them, but unfortunately, the courier sent it to the wrong address. When I called Cutter & Squidge customer service (Andrew), they immediately sent a replacement cake without hesitation. I am completely satisfied with their service. I’m eagerly waiting for more cake options to be delivered outside of London because I would definitely recommend Cutter and Squidge to everyone I know!

I bought some brownies online and they were incredible! Everyone loved them! There was an issue with DHL not delivering on time, however Gaby was quickly on the case and was very kind with her gesture of a voucher for future. Wouldn't hesitate to recommend Cutter and Squidge xx

“Good deals London” sells us this Harry Potter-themed tea room... It's not the case! Wizard fans, move on! Appetizing cakes, but disgusting. There are better in my opinion.

What brilliant service from Andrew and the team at C&S!! Will definitely be ordering from them again. The guests raved about the cake and many went back for seconds. 🤭Thank you so much.

I came here for my birthday Service was really good Atmosphere was cozy But food wasn’t the best I ordered two afternoon tea. The carrot cake I ordered was good but my friend’s passion fruit cake wasn’t The biscuits and other sweets weren't tasty Scones were ok They have decent tea collection and it was good I ordered hibiscus Sandwiches were 6.5/10 The have candles if you want to celebrate your day I don’t recommend this place for afternoon tea 😅

Ordered online. Slight problem with delivery but Gaby assisted me and the cake arrived. Delicious cake and excellent customer service. A+++

I wanted to suprise a friend with some cookies, but used her old address. Costumer service (Oana) were very prompt and kind in helping correct this issue.

Fantastic service! I had an issue with my cake delivery and Oana was kind and really helped sort it out in a timely and efficient manner. The chocolate fudge caramel cake was delicious and I would definitely order from them again!

I can't recommend them enough. I ordered a gift from Cutter & Squidge, and my friends LOVED it. I also bought a few items for myself, and I made a mistake when submitting the order. Andrew was amazing and helped me solve it promptly. Thank you very much!

What a wonderful small business! I ordered some brownies as a birthday gift for someone, and when delivery was impossible (due to the whole housing estate being evacuated having found a WW2 bomb!) they promptly offered a replacement gift voucher for the full amount to enable me to order another box. Excellent customer service. Thank you. Wish more companies were like this. Special thanks to Oana for helping me so professionally.

I recently placed an order with Cutter & Squidge and was really impressed with their customer support! Oana, the customer support agent, was extremely helpful and quick to assist with changes to my order / delivery dates even though it was on short notice. I haven't tried the brownies yet, but the experience so far has been great, and I appreciate the excellent service. Looking forward to tasting the treats soon!

We ordered the Vegan (dairy free) Chocolate Fudge Cake. Arrived on time and looked great. Brilliant customer service from the team, especially Gaby who reallywent the extra mile. Cake enjoyed by all and will be ordering again.

I ordered a cake all the way from the United States for my boyfriend who lives in London, and Andrew made the experience flawless! While I had already chosen the cake, Andrew went out of his way to ensure every detail was perfect. His friendly and attentive service made everything so easy, even from across the ocean. My boyfriend absolutely loved the cake—he said it was the best he’s ever had, not too sweet, just perfect and delicious. Huge thanks to Andrew and the Cutter & Squidge team for making his birthday so special!

I had such an amazing experience ordering a cake on their website (from the Philippines!) and having it delivered to my friend as a gift. Ordered on Wednesday and was supposed to be delivered on Friday. Unfortunately, my friend didn't know that the parcel is a cake, so he diverted it to a collection point and got notified by DHL that it can only be collected on Monday. I then filled out Cutter & Squidge's contact form, and Gaby was so nice to assist me and make me experience their happiness guarantee. She told me that they will resend my order on the following day (Saturday) and that my friend will receive a fresh cake! Felt very happy and satisfied from feeling very anxious real quick! I had such an amazing experience that it made me want to visit their physical store when I get to visit London. Been ordering from them since 2022.

I ordered the special Hugo Spritz Gift set and candles for a birthday. Everyone who tasted the cake said it was delicious. It didn't quite look as expected and we had an issue with the courier but Gaby at Cutter & Squidge responded immediately and I will definitely keep ordering.

My friends got me a cake from here they brought me a lemon drizzle cake when I opened the box I was aesthetically pleased with the boxing and the colour of the box it's a nice orange then it had a little description on a card telling me what it tasted like then the cake it's self looked so beautiful I took my first bite out of the cake and it was exactly like the description it was zingy, zesty, citrusy creamy and soft it melted in my mouth

Cutter and Squidge have excellent customer service! I had an issue with my delivery as I had an appointment on the same day, but Andrew from customer services gave me a really speedy, helpful response. Within a few hours he had amended the date for me, with only a small charge to pay because I was changing to weekend delivery. Now all I have to do is await the yummy treats!

I ordered several birthday cakes online from Cutter & Squidge each time the cakes were tasty and delivered in good condition. I would particularly like to mention that they respond promptly and helpfully to additional requests, in my case I wanted to alter the gift note and they did it the way I wanted, in this regard I would like to thank Gaby. Their service was efficient and new customer and loyalty discount coupons were added.

Had delivery to home in the North West of England. All food delicious, the cakes were so light. Thank you to Oana for successfully fixing a wee problem we had. Would definitely order again

Amazing customer service from Gaby!

This is the second time of ordering a cake and I am exceptionally pleased with the excellent service and quality of the cakes, Gaby was particularly helpful when amending delivery details, would definitely recommend!!!!

Gaby was extremely quick and helpful when I needed to check I'd done something correctly on my order and it was a huge relief for me to know it was all going to be taken care of. It's a great business idea and I'm sure my friend will love it!! Thanks again!

Very helpful customer service by Gaby, who updated my delivery date request immediately when I contacted Cutter & Squidge asking for a delivery date change. Thank you so much Gaby!

I was craving chocolate cake, and Cutler & Squidge was the first place that came to my mind. It didn't disappoint me. I had a chocolate squidge cake and it tasted stunning. The buttercream and the ganache were smooth, sweet, and chocolatey, and the sponge layers were soft and dense but not overly sweet. I recommend this place and I'm looking forward to trying out more cakes in the future.

Passion fruit and pistachio cake was absolutely delicious & everyone loved it! There was an issue with the delivery however, the service was outstanding and Oana dealt with the service was in an efficient manner.

We had some brownies delivered to the Highlands of Scotland and after a wee hiccup with the delivery(not the fault of Cutter&Squidge) Oana dispatched a fresh batch to Scotland and saved my bacon. They were absolutely delicious and they were thoroughly enjoyed by all.

I recently placed an order with Cutter & Squidge from India for my boyfriend's birthday, who lives in Blackburn, and I am beyond satisfied with the experience. The cake was absolutely delicious and beautifully presented. It made the celebration even more special. I want to give a special mention to Andrew, who was incredibly supportive throughout the ordering process. His assistance made everything so much easier. The cake was delivered on time, exactly as promised. The service was impeccable, and the cake was truly a hit! I highly recommend Cutter & Squidge for their exceptional cakes and outstanding customer service. I will definitely be ordering from them again!

We had some brownies delivered to the Highlands of Scotland and after a wee hiccup with the delivery(not the fault of Cutter&Squidge) Oana dispatched a fresh batch to Scotland and saved my bacon. They were absolutely delicious and they were thoroughly enjoyed by all.

I’ve had the honour to visit the store and order online and both times have been great! Recently with the online order I needed to change the delivery date. I contacted the store via email and heard back quickly from Gaby. She was flexible with the date change and super friendly. I really appreciated it being I had ordered this from half way around the world for a delivery for my sister’s birthday who lives in London. Thank you!!!

Gaby was particularly helpful in ensuring my order arrived the following day (which was a Sunday)

Thanks a lot Oana for helping me with everything! :) I found this page online and I was delightful about the delicious things that you offer!!!

Such impeccable customer service for my wedding cake handled by Gaby!

I wouldn't recommend ordering online. I ordered this cake for my sons birthday, it arrived warm and looked like this when I opened it. Absolutely gutted. I was expecting way better as it was quite pricey. Let's hope it tastes better than it looks.

Gaby was very quick in her response and very helpful when I requested a VAT receipt. This is second time we have ordered a cake from Cutter & Squidge and we are not disapointed.

I discovered Cutter & Squidge a few years ago and have ordered from them on a number of occasions. The recipients of my orders have always been delighted with the baked goodies they received. However, for me, the ultimate test is how a company reacts when things go wrong and today I found out! Through no fault of Cutter & Squidge the delivery I scheduled for my friend's birthday was delivered to an unknown address. Luckily the courier company provided a photo of the rather distinctive front door they had delivered to, so my friend was eventually able to track down her brownies and prosecco. During the wait between delivery and discovery, I contacted both Cutter & Squidge and the courier company. Andrew at Cutter & Squidge was fabulous and couldn't have been more helpful... I definitely recommend them both for delicious cakes and for the quality of the customer service

What a beautiful cake shop! I am in love with all of their products. The costumer service is also great, shout out to Oana for helping me out with my order. I will definitely order again.

My friend sent me the vegan chocolate brownies for my birthday last week and they were so delicious I decided to return the gesture with sending him a box for his birthday. When I made the order, I put the wrong delivery address in. I emailed and Gaby responded within 10 minutes and changed the address for me. Efficient and responsive customer service and amazing cakes

Such a wonderful experience. Gaby was especially helpful with my requests. We managed to get the most delicious cake to a remote part of the UK in time for a birthday. Super happy! Was delicious. Thank you!

I ordered a beautiful Three Tier Decorated Naked Wedding Cake for my wedding. The cake is absolutely incredible, above and beyond my expectations. My guests loved each layer, it was perfectly flavoured!

The cake was nice and well balanced. Customer service was also very helpful, reached out for a change in address prior to delivery and Gaby was able to sort it out for my pretty quickly :)

I called from Switzerland on a Monday and got two cakes delivered to Guildford on the Tuesday - thanks to Oana. And the team who received the cakes said they were delicious. I'll go back to Cutter & Squidge every time now.

Ordered online and almost had a terrible experience, but Oana rescued it with 5-star customer service! Cake delivery for a family member's birthday didn't go out on the scheduled day (Saturday). Mailed the C&S team that night, got a response on Sunday morning with apologies and alternative arrangements. Greatly appreciate the initiative shown, and will definitely use them again for all our UK celebrations. P.S. - Beautiful, clean looking website with very professional preview images. Love the work that has gone into the webstore.

Ordered a red velvet cake for someone but the cake was dry, stale and with sickly sweet icing. The decoration on top of the cake was smashed and became disgusting wilted petals. Nothing about this cake was worth the £24. Additionally, DHL failed to deliver the cake due to an address issue, which mind you has never happened before when I use the same address but somehow this was also my fault. When I reached out to C&S, they told me that my address was incorrect and I need to contact DHL. They couldn’t even do that much for their clients. The cake came two days after the requested delivery when I didn’t need it anymore. All in all, not worth the money. The pictures look great online but in reality it’s just another Tesco cake. No actually, Tesco cakes and tastier and prettier looking.

Ordered some bits for a birthday, they were delayed via the courier. Gaby was very helpful via email, was offered a refund. Items arrived and were lovely, even after the delay. Thank you!

Love their brownies - sent them to friends a few times and they were delighted with them. Had an issue with an order recently, got in touch, and Oana sorted it out. A very lovely company allround.

I can’t comment yet on the food or atmosphere as I’ve not been but I can say I ordered an afternoon tea to be delivered as a surprise for an unwell aunt. She was taken into hospital so they kindly cancelled my order. I will be ordering again as soon as my aunt is out of hospital.

Ordered the salted caramel cake, which was delicious by all accounts. The aftercare from Oana regarding a minor manufacturing issue was handled with care and haste. Thank you again, Oana!

We unfortunately had a problem with dhl delivering but I cannot praise Andrew at cutter and squidge enough for their great customer service sorting out the problem, will look forward to ordering again

Amazing brownies and service. Gaby was super helpful.

I love using Cutter & Squidge for sending delicious gifts to friends and family. The website is really easy to use and whenever I’ve needed to contact customer support I’ve always had a good experience like a recently when I was helped by Oana. Thank you!

I placed an order online and in my haste put some of the information in incorrectly I contacted customer services. Within minutes I got a reply from Oana and immediately all the details were amended. I have used them several times and always had amazing service but this was exceptional. Thank you Oana. Neena

i ordered a birthday cake on thursday for saturday delivery and this is how it arrived. completely destroyed and unrecognizable. the box was not damaged on the top which leads me to believe that the plastic that was put on top of the cake by the bakery is what caused this. i wish i could have opted to have the cake delivered in a tin but oddly that is only an option for the 6 inch cakes which is absurd. my birthday party is tomorrow (sunday) and i called the bakery right away regarding this and of course they cannot get a new cake to me on time. completely unacceptable and disappointing.