carpo piccadilly in City of London, Westminster

We've just had a quick dinner before a show. The food is fine, nothing exceptional, but honest and tasty.

Afternoon tea in the elegant café was very relaxing and delicious with great attention to detail.as well as attentive servers.

Superb little cafe amazing service from the staff

Perfect experience. Renault was brilliant

Afternoon tea on a Saturday early afternoon. A bustling and pleasant dining room that was almost full but didn't feel too crowded. The afternoon tea was very good. Sandwiches, scones with jam and cream then some dessert treats. Nice English breakfast tea in a small silver pot was good too. The only slightly negative was that when full they seemed understaffed leading to the staff interactions being slightly rushed and it felt as though they were all (3 we dealt with) a little brisk. While not entirely their own fault I had to mark the service down for this and hope that management see this and review things. I would definitely go again though and if you're inthe market for an afternoon tea you should too. Look out for voucher site offers too as they turn it from a good deal to a great deal.

We had an afternoon tea with prosecco which was a leaving gift from my work colleagues. The sandwiches were lovely and fresh, scones fluffy and gorgeous and some lovely cakes. The service was great and the whole experience was 5*. We couldn't eat it all so they put the cakes and scones that were left in a box for us to take away. Would definitely recommend if you want to treat yourselves or give as a gift.

Please do not eat here!!! The cake gave me food poisoning! I don’t think they are stored correctly or at a good temperature! The staff was very nice but the food isn’t good!

One of several visits over the years, as always the atmosphere, the food and staff was lovely. Thank you, Alex, for making us feel welcome!

Alex looked after me and my parents very well. It’s always a pleasure visiting this branch. Food is absolutely delicious. Everything’s done to perfection.

Had afternoon tea as part of an experience package, had good efficent friendly. The sandwiches could be smaller they are two large for an afternoon tea . And more cream is needed for the scones We came in 2021 and the service was awful so today was much better

Nice place, very good espresso coffee and not bad dessert either

Small café with a large selection of coffee and cakes. You can also eat Italian there.

Oh my gyat this Café is great!Our Server Alex was the Best😋

Cozy place with great food. The staff was very attentive and nice, our waiter Alex took care of all our needs. Definitely recommend to visit.

I had a great experience! Food was tasty and drink was even better!

At the entrance we were greeted by a slightly unpleasant man who told us that if we only drank coffee we couldn't enter. Incredible. We decided to go in and have something else with our coffee. Lemon Cheese Cake, Red velvet, tiramisu. Everything was very good But without a doubt the best thing has been the attention of the waiter Alex. He has been very kind, professional and pleasant.

Alex was so nice!! The food was good and the atmosphere wonderful!!

Service was ok but not astonishing

Alex was great server; he was hospitable and welcoming with great recommendations. Would recommend for any tourist group.

Alex was very helpful and professional. Thank you for serving us

Food was very good, Alex and Kajol served us very well, we are regulars here becoz of great service and food,

Alex the best guy from caffe Concerto

Alex was our very attentive server and also provided us with local information about where we were in London and places to go. Thx!

Everything was really great except it a took a long time

I had an amazing experience at Concerto! Tried Pistachio Honey Cake and Chocolate Gateau with Concerto Hot Chocolate and everything Turns out to be best. Talking About Ambience It’s Photogenic Location. Service was Also excellent. And Specially i was Really impressed with Server(Rijual) who Guided me to try Pistachio Cake… Which was Outstanding Among all. I would Definitely recommend this place. Thank You,

Cafe concerto is our go to spot for any celebratory occasions. The food and service is excellent and it never disappoints. The gentleman Alex was v.courteous and accommodating to our needs. My favourite is rose latte and Strawberry gauteaux.

Alex was very friendly. Thank you.

We stopped in to give the kids a rest stop and have a treat. Cakes/tarts etc are all generously portioned and are very tasty. Service was great, highly recommend!

Good service! Alex went above and beyond to make sure we were well taken care of.

It’s a very chic place, with a warm and caring atmosphere. Perfect for a drink with a typical English brunch. Our server Alex was very pleasant! I recommend the caffé concerto!

Wonderful place, really good food and drinks, the waiter named Alex who served us was very professional and friendly

really nice place and friendly staff, prices in line with London. Alex served us, really nice and kind, if I returned to London I would more than happy to go back ❤️

its was an amazing experience being served at this wonderful place in central london, big shout out to alex who was proactive n took very good care of us.

Very rich place, prices aligned with those of London. Very good service, very good desserts. Alex helped us and was very friendly!

Rejaul is very nice and professional he take us before closing ten minutes I will come back

The manager was not smiling at all and very harsh with a waitress. She was completely unprofessional and very rude. I was uncomfortable seeing this. The other two waitresses were also very harsh with her and talked meanly about her in front of me!! The waitress, I think, was a new hire. In any case, I won't come back again Bad atmosphere +++++++

Major kudos to Alex for making our visit here a wonderful experience. A great place for an after-dinner dessert.

Their pumpkin hot chocolate was breathtaking! Very good price, lovely and professional staff. Really overrated, my girlfriend and I were disappointed by chance by going to another one that Google had indicated to us. Very charming.

Rejaul was great with us! Perfect atmosphere!

I have not known a better cafeteria in the world! Better food, better atmosphere, better service. Excellent!!!!

Been to this branch many times. Took a friend for a birthday treat. Not exceptionally busy but very slow service. Table laying for our order was sloppy with no attention to detail. Hot pudding and coffees were lukewarm. I think the staff need the pictures of the cakes on their menu card more than the customers as they have trouble deciphering the cakes you ask for. They sent the wrong ones twice.Ordered a second round of hot drinks which after half an hour of waiting we gave up on and left. I felt it was a waste of money. Really disappointing and embarrassing when you bring guests with you and you don’t get the overall experience you was expecting.

Rejaul is so nice and kind, such a special element to the caffe!

The atmosphere is very nice for a cafe, very cute. Rejaul made the best experience even better.

Amazing service and the ambiance was lovely.

I was in the Picadilly area and needed to take break. I suspiciously eyed cafe concerto but went in any way. I was so pleasantly surprised. I ordered a rose coffee and it was beautiful and delicious. My server was also very sweet .it was a perfect respite from walking all day!! If in the area, I would definitely stop in again.

Excellent service in a very peace and calm environment if you get in early in the morning.

Such a lovely and cosy place after work to have a drink and chill out with your friends. Staff was very friendly and smiley, especially Emon, he served us very nicely. All over is perfect.

Good food and services. We are served by Emon, the best 👌

Rejaul has offered us an excellent experience and a fast service! He welcomed us kindly and answered our questions regarding the menu. The hole atmosphere here is really something to see. Thank you 😊

EXCELLENT SERVICE!🙂 would recommend and make sure to ask for my main man, alex

Very good care from Alex we received. I was unhappy with my drink at the beginning ,but Alex immediately came and sorted out for me. Thank you !

Excellent service from Alex... Cheerful Thank you to Mr. Alex for his kindness and good service

A nice and cozy place with a great breakfast selection.

I agree with another reviewer (Shauqee) and numerous others on similar issues this place has. The building is beautiful and the interior is nice. The presentation at the windows also looks good but that’s where the good ends. ANYTHING I needed I had to get up and ask the man cleaning the tables because our server (who’s also the manager) was too busy on the opposite side of the restaurant speaking to his friends who were also dining there. If I was allowed to wait on my family I would have. I say this in the nicest way possible but the server/manager needs to find another profession. The 12.5% gratuity is obligatory and that can explain his lack of attention which was horrible. He knew he was getting gratuity regardless of what he did. From the beginning you can see the problems brewing when after a while I asked the table cleaner where our server was. I had to go find him and call him to our take our order and his lack of service continued afterwards. We were a party of 7 and WE ALL FINISHED our desserts when AGAIN I walked across the whole restaurant to interrupt his conversation with his friends to ask him where my cousins crepes were. If he wasn’t busy engaging in socializing he would have noticed that after half hour of serving us one dish was still missing. Unacceptable! Not once did our server/manager check on us during our visit except at the beginning when he gave us our table. In fact it was the table cleaner who gave us our bill when I asked him to because his server/manager/boss was still speaking to his friends. I commended him for working hard and thanked him for being our help when his boss was useless. I’m speechless. This is beautiful restaurant that I can only recommend if the management was replaced. It clearly needs a change

Lovely elegant café with a beautiful selection of very delicious cakes. I took my friend here to shows off the London life for Sunday morning brunch. Despite being a chain the service is superb and attentive and ‘Alex’ took great care of us; the cakes ands croque Madame was a brilliant surprise- make sure you come here only when hungry, the portion sizes are generous!!

We were served by Alex ,good service. food was okay. Desserts were nice.

Alex is the best! He made us most comfortable!

The food is and drinks are so good, Alex was amazing!!

A fun, bustling restaurant with friendly staff, delicious salads and pastas, and decadent desserts.

Alex is a great guy he was super quick and problem solving. Thank you Alex

Nice place and kind service also food very good, nice tea experience thanks Alex for your kindness 🌷

Alex is the one the server us. He was really nice and everything that he did was really good nothing bad. Thank you Alex you where amazing

Alex the waiter served us very well. Very friendly and professional. Would reccomend

Lovely coffees. Alex was great server.

Staying at the Dilly and always pop along to Caffe Concerto for a great breakfast

Excellent service from Alex. Thank you

Had a fabulous full English breakfast with a decent white Americano. Service was good, especially Rejaul looking after us.

I was very curious to come and eat here but I was very disappointed. I gave two stars only for the girl who seated us. We were eating as soon as I turned to see if it was still raining outside, the waiter gave me the bill, he came to the table and I told him that I hadn't asked for the bill and he looked at me askance (my boyfriend still had to finish eating) . I strongly advise against the sticky floors and tables. I even risked throwing tea at myself because the cup was stuck. I ordered the English breakfast, the beans were canned ones from the supermarket and reheated, sausage tasted of nothing, overcooked eggs, bread not toasted at all, canned mushrooms (like the beans) and unseasoned, very salty bacon. My boyfriend got the avocado & salmon canapés completely unseasoned and the salmon full of capers. The bill was £40 for two people. Personally, I won't set foot there again and that's what I recommend to you. I feel sorry for the girl who works there who was really polite.

Come here for coffee and mocktail Nice place. Good service

The place was nice and the food was amazing, Alex from the stuff everything was perfect from the service to the food 💯💯

1 time not 2 as they say. Came for breakfast, we had 2 croissants, 2 hot chocolates and 2 juices, £33. I don't mind paying the price when the quality is there but this was clearly not the case. You pay for the setting, the food really wasn't great. I advise you not to go there

Lovely coffee, relaxed atmosphere. Alex was very friendly. Will return.

Alex was so nice! Great service :) and beautiful place 🫰🏻

Wonderful breakfast in a vibrant and sophisticated atmosphere. We had excellent and prompt service from our waiter Rejaul. Will definitely return.

Came for a family afternoon tea and we were made to feel incredibly welcome. We stayed for a very long time and there was no pressure to leave. Food was delicious!

Beautiful from the outside. The treats look lovely. When we were sat at a table we noticed after a few minutes there was an excessive amount of flies, we were sat next to a toilet that smelt like the gutter. There was a family sat next to us ( even tho the shop was nearly empty) The child and father was using electronic devices with loud music and games. We could not stand the smell and flies and noise. Didnt bother to order and i wouldnt go back . ( i have tried their desserts before in another of their stores, they are nice but seem factory made and so the textures can be dry or sticky.)

A pleasure to have breakfast at Caffe Concerto, very friendly waiters, thank you!

Rajain was very attentive with good service. Unfortunately I felt the chicken in my pasta was overcooked but the rest of my family were very happy with their meals.

Disgusting cake, prepared the day, the day according to the server but that was not the case, the cake was dry without any taste ever again I advise against! 🤮🤢

We went here cause we wanted to try a good english tea With a slice of beautiful cake we saw at the windows.. what a disapointement.. prices expensives, few days cake, dry wipped cream and the quality isn’t at the hight prices.. in France we say «  attrape couillon » 37€ for 2 slices of dry cake and 2 drinks.

Very disappointing place. No customer service. Very unfriendly staff. No warm welcome or interaction at all. Poor. Coffee was good (and hot). Scones were tasty. Hugely overpriced. They cheekily add service charge to the bill which was not deserved. No plans to ever revisit. A big shame.

Thank you Alex for your great customer service and attention to details.. 👍

Everything perfect, fantastic decoration, everything we ate (drank) was very good

Just want to say Alex made my experience at this branch invaluable. He went the extra mile with his customer service and can make anyone feel comfortable Thank you Alex

Elegante raffinato personale ospitale., qualità ottima e prezzi non esagerati posizione ottima . Da ripetere in altre occasioni

We had breakfast this morning when we saw the "economical" prices in the window, without knowing that not only were they going to charge us an extra 12.5% ​​for the service, but also that the prices were going to be inflated before applying that service, since that the prices in the window are for takeaway. Total: 38 euros for two lattes, a New York Roll and a tartlet (both sweet at least from the previous day, since they were not crispy).

Great service! Very good desserts 🧁

Our waiter Emon was helpful and service was excellent and the food was good

Emon was fantastic waiter, made excellent suggestions

I went yesterday I am shocked at the treatment I asked for a double espresso I got an espresso I asked for avocado salmon toast I had an egg avocado toast she didn't want to change more salmon. Surprising for a dish at 19 pounds

The cake is delicious and fragile to the point of beauty The coffee is normal

Fairly decent channel. The service is uneven depending on the establishment. Sanitary facilities are often inaccessible for people with disabilities. The prices are exaggerated for the quality offered.

we came here with my family and Little Baby and rejaul he was so nice with us and with our kids had a great experience with his service and very welcoming nicely presented drinks and food servings professionaly and food was so delicious and cake was so tasted rejaul desarve as a manager position thanks rejaul for Made my day

Rejaul is amazing person when we arrived it was allmost full resturent and he was alone running in the floor and i saw he is very cool minded handling everything and taking care of customers ome more things food quality is awsome and safron Milk cake Was delicious allmost they deserve 5★ rejaul best of luck for you i will come to see you again thanks to you made my night happy.

We had tea and cake here and loved it. The cakes were incredible. They looked beautiful and tasted as good as they looked! Staff were lovely and very attentive. We loved it so much when we saw another Cafe Concerto in Covent Garden we went to that one too and it was just a good. Excellent food and a lovely atmosphere.

Their breakfast is delicious and their prices are reasonable The restaurant is also located in Riyadh, Nakheel Mall And in Jeddah in the Mall of Arabia

The staff were amazing.I was disappointed with the cheesecake. There was nothing wrong with it. For me it was the taste. I know not to expect MY cheesecake, but it wasn’t for my palette. The whisky coffee on the other hand was fantastic.

Lol 19.30 for 3 subpar iced lattes that took way to long to arrive? Avoid and go to ole and steen the staff were so inattentive

rejaul is amazing guy make my day special i would like to recommend to visit this cafe and enjoy the food and Place

I had a wonderful experience, Rejaul who made sure that everything was perfect! 🤩❤️