carpo piccadilly in City of London, Westminster

Amazing location and nice food!

Everything was perfect, thank you so much Rejaul for such a good service

Rejaul was an excellent choice waiter who attended to all our needs! He made this outing a wonderful experience!

This was a very good experience for me as a first timer to London. I now have been here 2x in less than 3 days. Service is fantastic. They are helpful without being overbearing. They also made me food off menu since I’m on a strict diet. Food, wow, it’s great. Tastes amazing and it’s very filling. Definitely worth the value. Regarding the atmosphere, it’s large but has a very cozy feel about it. I’ll be recommending this to anyone who visits London.

My husband and I enjoyed a fabulous High Tea on Friday April 18, we were impressed by the quality of service and the food. I had hoped to have high tea and Fortnum and Mason forgetting that it was a holiday weekend. You came recommended by them and I am grateful to have found this gem!

My girlfriend and I had a cup of tea each with a portion of scones. We were satisfied, and what's more, the waiter left us a free macaron upon payment

Excellent service from Alex... Cheerful Thank you to Mr. Alex for his kindness and good service

A very comfortable and friendly place to have a coffee or eat a delicious pastry. The decoration is classy and there is a good atmosphere. A recommended place if you ever pass by Piccadilly Circus

Excellent service and very good breakfast.

Amazing service, god personality, giving very positive energy for the place by Anmol k

We had a very good time and Wellington was very kind

Anmol k🥹🩷 is so kind. We had great great time

We had crepe french toast and some tea. The coffee was amazing . Anmol k was really nice to us. Will definitly visit again

Amazing place, staff was super helpful.

my experience was terrible especially due to the poor and rude service, I don't recommend this place to anyone. we drank tea and he didn't even have biscuits.

Good place, food and service. The employee Wellington was very kind and attentive, I appreciate his service.

The perfect place for breakfast! The dishes are plentiful and good. Fast and very professional service. In short… what more can I say! We will happily return without asking any questions.

Wellington is terrific, excelent service

I wanted to drink tea with a sweet, which was still good, but the manager was really rude and seemed to bother him about everything, even about paying!!!

Unfriendly and expensive. Never ever again.

SAQLAIN H - Was fantastic so hospitable and accommodate my family which was a large group

This is a personal favourite and a key reason I keep on returning. I genuinely believe it has the most diverse selection of dishes I’ve seen. I have visited Cafe Concerto multiple times and it just doesn’t disappoint. The staff were amazing and the atmosphere is always great irrespective of what branch one visits. My colleague went for the burger and enjoyed it and I was hugely surprised when I noticed they officially added French toast to their menu, I did recommend they include it sometime ago and they did. As a connoisseur I had to try it. It was far from my favourite but it did the job for the day. Overall, a great all round restaurant and highly recommend it.

We sat down outside for 5 mins, no service. I went inside and asked to be served outside...waited a further 5 mins and still no service. The cafe was not busy. So we left. Clearly they don't want my money so ok, I won't return.

We thank the services given from Rejavl.

Lovely breakfast and great service by Tasmina

Very good treatment from Wellington and the entire team. It is a place that you cannot miss to have a drink when you are in London.

I'm not usually one to leave bad reviews, but this place was a real letdown. If you're looking to enjoy a good coffee and a nice time out, I’d recommend going elsewhere. The coffee was the biggest disappointment. I ordered an iced latte, and to my surprise, it was made with evaporated milk—something that wasn’t mentioned anywhere on the menu. That’s a pretty important detail, and honestly, evaporated milk should never be used in coffee unless clearly stated. The drink itself was poorly mixed, full of bubbles, and went flat as soon as it hit the table. Half the glass was foam, yet they charged £6 for it. As a barista myself, I can say confidently that if the coffee isn't good, it shouldn't be on the menu. Service wasn’t much better. We waited a while for someone to take our order, and when they finally came over, it felt like we were disturbing their conversation. Not exactly welcoming. To top it off, the place didn't feel safe or well-kept. A broken air-con panel that was hanging above a table where a family with kids was eating. That alone was enough to make me uneasy. All in all, very disappointing – both in quality and experience.

Nice location for a chilled breakfast with family and friends.

Great customer service drom Dejawl

I tried to get in touch with caffe concerto for about a week to discuss gluten free options which are on their afternoon tea menu. Despite emailing/calling etc nobody called Me. I brought my own food which was fine in the end but I couldn’t partake in the full experience. I was shocked to see at the end that my friends were given a laminated qr code to scan. If they gave 5% reviews then they would get 5% off. Therefore I would be mindful of reviews of caffe concerto.

Very good breakfast, well stocked, the floral tea is amazing and the pastries... excellent. Very nice waitress but the manager a little less

We had lunch in this restaurant/cafe, the quantities were very good, the meal was excellent and the staff were very welcoming and kind. Go there with your eyes closed!

We did afternoon tea and it was absolutely lovely. Worth the price and very very tasty. The cream tea was my favorite. Warm scones♡ we sat outside and with the beautyfull sun out today it was even better. Yes the road and sidewalk was busy but it is piccadilly and you cant expect it to be quiet. All in all very lovely

Wonderful dinner, I have had a great experience! Sergio very kind and present all the time ❤️❤️

Okay-ish breakfast. Not amazing; the coffee was great, though.

We visited this place with high expectations because it seemed nice, and we were looking forward to a quick afternoon tea. Unfortunately, our experience was ruined by the manager’s treatment. He was noticeably more welcoming to the other guests but treated us poorly, and we couldn’t shake the feeling that it was because we were the only brown couple there. It was hard to ignore how different his hospitality was towards us. To make matters worse, the cake I ordered was poorly presented, with crumbs and icing all over the edges (I’ve attached a photo). While the drinks were decent, the negative experience, especially the manager’s rude and racist attitude towards us, completely overshadowed it. We had to wait too long to be attended to, and I was genuinely hurt by how we were treated by the front manager. I have attached the receipt here as well. It’s disheartening to experience this kind of behavior in 2025. I would not recommend this place to anyone.

Caffè Concerto is a chain of restaurants that offers modern British and Italian dishes, as well as celebration cakes. Caffè Concerto is an Italian-inspired restaurant with beautiful interiors and excellent service. It is located opposite the Ritz Hotel and close to the exclusive Fortnum & Mason department store. I highly recommend it to anyone who wants to try the best desserts in town. The menu also offers a wide selection of Italian dishes made with seasonal ingredients. Today, my friend and I were shopping at Fortnum & Mason to find a birthday present for a friend. We met for lunch at Caffè Concerto and ordered our favorite Italian dishes. I ordered a king prawn pizza. I have to say, the pizza was one of the best I've ever eaten and was probably made by an Italian chef. After lunch, we picked up the cake and went to a friend's party. The cake was delicious—sweet custard and vanilla cream, aromatic fruits, and white chocolate that melts in your mouth. It was a really interesting combination, and I have to say, all my friends at the party really enjoyed it.

We have had breakfast every day during our vacation, it has been great. The service very good. Thank you for your kindness. We will return

Together with my daughter we ate here twice last month. Both times we chose a delicious pizza and a delicious pasta dish. As a drink the beautiful and tasty rose lemonade. What a beautiful and clean place in a nice location with very friendly staff. When we are in London again we will definitely come back here. Thank you for the hospitality and the delicious macarons.

Big thank you to Wellington and Rahul (apologies I am unsure how the name is written) for a lovely service and assistance when I went for dinner with my friends last Monday. I will surely be back!

So delicious breakfast choises. You wont regret. And get the seat and make many many pics:)

My first visit. Great breakfast. Friendly service. Nice to sit there and I will come definitely again. Thanks so much 🥰

Graceful and elegant atmosphere. Aesthetically beautiful desserts. We took a millefeuille for three. Good, but expensive. Maybe £8 too much, but we're still in London. Recommended place!!

I had a hot chocolate with whipped cream: very good and reasonably priced (5.5) On the other hand, the black forest was deplorable...for 9.85 it's just a shame. Especially since the price displayed in the window is misleading because 3 pounds lower than on the menu once inside. I didn't want to look for another place but I know I won't come back. I do not recommend this cafe.

One of the attendants in particular was terrible! He answered questions without even looking at the customer's face. He responded rudely. When it was time to pay the bill, we talked about splitting the bill, and he charged everything to my card. He didn't even apologize for it. I asked him where the bathroom was 3 times, and he didn't answer. Until I had to speak louder, and he just answered, "over there." We will never go back! The others were nice.

The food and ambience were excellent and I can recommend having a window seat to watch the outside world go by. The service from both Georgina and Anamol was terrific too, attentive and discrete and very helpful throughout our lunch. Thank you to them both for making it a great experience.

Excellent experience, we especially thank Rejaul!!

Super comfortable environment. Special thanks to Rejaul for the welcome

Friendly and comfortable environment. Congratulations to Rejaul for the welcome

Magnificent environment and professionalism from Rejaul Egregia

Great place to have afternoon tea in London! Welligton is to be congratulated, he served us very well.

Tog en cappuccino vid ett bord inomhus. Några få bord och sittplatser med massa choklad och nötter som de säljer i affären! Lyxchoklad. Bra service gott kaffe! 👍

Gran lugar, gran Freddo espresso! Servicio perfecto y ubicación perfecta - sin duda volveré a visitar cuando esté en Londres.

Tried to dine in, ordered food and drinks. Drinks turned up promptly, but after 30 minutes still hadn't even had our starter turn up! A table of 4 that turned up after us had already been served and there were less the 10 people in the restaurant including the staff. Awful experience.

We had a very good Italian coffee. The waitress Renata super kind

we just wanted to drink something. But it was mandatory to eat something. We went inside anyway. We wanted a smoothie, but that was too early they said. 10 minutes later the next people came in. They were only allowed to drink something and also got a smoothie.

Magnificent places service and taste to meet you

When I was there many times I meet lovely people....good service and testy food.....big portion and very good price.....but what made me very happy was a boy,Rejaul name I think,and a girl,Raj name......very good service; Very clean staf and place....thank you soooo much for my time spent there....thank you 🙏

Great atmosphere and the food was excellent. Loved it

Really enjoyed afternoon tea here, busy/vibrant atmosphere, good food and service.

This cafe surpassed our expectations. We had thought it is a nice-looking cafe with good cakes yet average food, but wanted to try as we were all hungry and tired.. The food is of excellent quality. We ordered four cheese gnocchi, prawn risotto, courgette soup and risotto balls and thoroughly enjoyed them all..

Everything was perfect and great and the service was 10/10 from Sergio.

We stopped in here because the cakes in the window looked amazing and it was my birthday. We ordered a cake each and I have a cocktail. The cake was very underwhelming and the cherries in it lacked flavour. The cocktail tasted like juice, no undertone of alcohol. For the quality, it was very overpriced. Wouldn’t recommend

ndescribable atmosphere! The pizza was incredible and the service was top notch. We will definitely come back!

I just arrived in London and it's the first place I've been to. Very good food (mushroom pizza) and very friendly waiters. The boss too, very nice. They have invited us to a glass of proseco. Highly recommended.

Friendly Sergio, who served us an excellent tea in a beautiful setting.

Highly recommended. A very nice place. Tiffane is very friendly and helpful. Thank you

Rejaul was nice and helpful, great experience

Amazing experience and lovely Albanian waiter ♥️♥️🍝🍝

Wow to the selection of gorgeous stunning confectionaries, something for everyone. And as for delicious! Come try and you will love it Daniel served us. What a lovely friendly smiling man. Love ya Daniel

Rejaul is awesome and very friendly helpful it was an amazing experience in cafe concerto picadilly we will come back again thanks rejaul

Today we had dinner at Piccadilly, we really had excellent experience and we really enjoyed over there…Rajaul gave us excellent service he made our day.. thank you so much.

Don't go there there are much better, the breakfast was really bad for the price and the service really bad and what's more the water was not clean!! Go somewhere else

We are visited here today for with family. They provide very nice service cakes are delicious. Rejaul and rajwinder both aa very nice with customers.

Nice place and nice people manager Renault is awsame and funny guy thanks make my family happy

Me and my friend visited today for coffe. That is very tasty also behavior of staff with customers is very good. Mrs raj she is very nice and makes great coffee

Racial discrimination is quite serious The clerk didn't greet us when we walked in. He waited for us to tell him how many people there were before he picked up the menu and took us to our table. The ordering and checkout for other tables were handled by someone who looked like a manager, and we were served the entire meal by someone who looked like a manager. We were greeted by a waiter, so when ordering, we had to wait for him to finish delivering the meal and to pay the bill. The manager-like person ignored us the whole time. In addition, there was no smile when taking the table or ordering the food. When I saw that the service charge was 13.5%, I almost laughed out loud. What the hell service is worth such a high charge? Asians recommend avoiding this restaurant, they only cater to British people🙃 Then the food is not terrible, but the price is not proportional to the quality of the food. I think the price of the food is only worth 2/3 or less of their price... I really don't understand when I walked into this restaurant. My head was caught by the store door, why didn’t I run away before being seated🥹

They tried to put a sandwich on the cream menu for 1 person, they changed it with a bad face and put 2 repeated cakes, it's not worth going

We ordered two iced coffees and paid €15 for them. We had to pay the service charge of 13% while we only had a drink. The staff was not friendly, the toilets were not clean. Not recommended

Esta es una tienda muy agradable con una pequeña área para bebidas. El café era excelente pero caro para el tamaño de la taza. Preciosa selección de chocolates y frutos secos.

Surprised to see such rating … I enjoyed my time here , and I Loved their Caesar salad with king prawns!! Amazing service too and it’s so nice to seat outside and people watch 😊 great views over Piccadilly street and iconic buses

Loved this place, perhaps a little pricey but nice for a treat. The waitress was amazing very busy and smiling. Cheese cake - wonderful and Black Forest gateau amazing. Coffee was really good too but guy behind the bar was polar opposite to waitress, never smiled or gave you the impression he was happy you were spending money in the shop! Great for press show snacks

Lovely spot, excellent breakfast and really fantastic service.

Nice place, quick and friendly service

Very welcoming, easy to find and great atmosphere. Plenty of choice and easygoing place, made us feel special and we enjoyed a quick bite to eat in a relaxed atmosphere. Service is swift, cappuccino was hot, green tea tasty and the garden breakfast plenty full and tasty, chicken escalope was tasty and flavourful. If it’s just a coffee and cakes that you’re wanting then this is the place to head too! The choice is amazing. Well worth visiting if you’re in central London or stopping close by In Mayfair. Highly recommended and special shout out to Rachid for being a great waiter and host! Well done all 👏👏👏

Lovely food, friendly staff highly recommend

Good vegan and vegitarian options are available. Overall good breakfast options are available with nice atmosphere.

I had breakfast here yesterday morning, I got a cappuccino to take away. Cappuccino is coffee with milk, without milk foam, whipped by steam. It was poured from a large ceramic cup into the paper cup, at least it was nice and hot. For take away there is no space to place your coffee/cappuccino, there are no napkins or where to throw waste. insufficient take away service. 3.2 pounds I paid.

Brilliant afternoon tea, amazing cakes. A lovely way to spend an afternoon. Thank you

Food and service excellent value ❤️

Café Concerto Piccadilly is one of my favorite spots in the city, especially when the weather is nice outside! The elegant decor, delicious pastries, and cozy atmosphere make it the perfect place to relax and enjoy the city’s charm!! I’ll always be back!

The food was lovely and came very quickly but the guy that served us was rude and abrupt.

Very good chocolate thanks rejaul

That’s perfect, Rashid is so nice!

Georgiana was very kind and helpful. It was a wonderfully pleasant experience

I really liked the food and service. My French toast and hot chocolate was perfectly balanced—rich and satisfying without being overly sweet or too intense with chocolate. I would recommend this spot but the atmosphere is usually busy. Not a cosy one.

Had the afternoon tea and it was highly disappointing. It should be 1/3rd the price to reflect the quality. The clotted cream was droopy and didn’t tasted good. The tea was diluted and tasted cheap. The scones, had a very mushy soft/uncooked disintegrating texture. I’ve had better scones at the supermarket. Highly disappointing experience for the price, should’ve gone to fortnum & masons for less the price and 10x better quality. They also charged a “tip” fee for something terrible.

Stepped in at the end hour for a quick chai before heading home. The manager was very kind to serve me even though they were wrapping up for the day. The service was quick and prompt. I ordered a chai latte to go and it was really refreshing.

Review says it all but our recent visit was incredibly disappointing. The service was extremely rude staff (Hafiz) appearing uninterested and unhelpful. The coffee itself was super quality and was expected named standard caffe. I left feeling frustrated just because of this particular staff behaviour and definitely will not be returning for the same reason. Although the managerial staff was so polite afterwards by offering a guilty cake but I it was too late by then !!

Very bad experience here today. We waited for over 50 minutes for a simple order, the server forgot to put our order in...and then realized it 20 minutes after we sat down. Offered us free water and coffee. We just left after asking twice where the food was. Extremely disappointing experience. Many other customers were having the same experience today. Never again will we come here.