Custom House in Dumfries & Galloway

We haven’t been to the Custom House for a very long time we decided to take the grandkids with us and we were not disappointed at all everyone enjoyed the food we definitely will be back the place was spotless and Charlotte is a asset to your team polite and very knowledgable and very friendly

Can’t believe the positive reviews on this page. I guess everyone’s standards are different. The place was absolutely filthy, dirty tissues all over floor, tv at table was absolutely covered in dirt and toilets absolutely bogging with sticky floors. Had to clean toilet before use as it was disgusting. We ordered the nachos to start, these were at least edible! Kids burgers arrived dripping of fat and falling apart. The kids couldn’t eat them and we were refunded for the burger only and not the kids meal. Not great at dinner time with 2 hungry children. The adults had steak pie, one was burnt to a crisp. I had a veggie burger which was probably the only thing that was as it should be. Although due to the place being so dirty, I couldn’t eat the veggie burger as it really put me off.

Excellent service quality went above and beyond!!! Cuisine was outstanding compliments to the chef. I will be back defo

Long time Since been in .. well 5/07 but just for a birthday drink . Today that was Mon 28/08 we went into dine . To be honest it wasn’t our first choice as we had thought of another place to eat but at £17.95 for fish and chips and peas there we decided “ don’t think so as we knew The Custom House would let us eat drink and be happy at a lesser cost . So we saved money paying only £12.49 , steak and ale pie £10.29. A bottle of Chardonnay and a pint of draft cola . £38… ish. Yes the portions do seem to have shrunk a little as have many places but that suited me fine . Couldn’t grumble . Did what it said on the tin. As you will see not our first visit here either . Thanks guys .. home and no washing up 👍👍💋

Absolutely spot on service. If I could give more than 5 stars I would! Danny and his better half (the boss) Charlotte, were so attentive. Superb customer service, food was hot and fresh. Condiments offered. Table service even when Charlotte is pregnant with her 5th boy! Danny was hilarious and our 2 boys (11 and 7) absolutely loved him, apparently he's funnier than Dad. Kept the boys happy and encouraged them to finish their dinner! Returning tomorrow while we're visiting Stranraer!!

Having eaten here when visiting over the past 10 years, the food was not good. Ordered sharing tachos. It was stone cold & the cheese was set solid so we couldn't share. It was a very expensive bag of tachos. The macaroni cheese was no better. Although it was hot it was dry pasta with a very small amount of sauce not enough to cover pasta. We knew why there was only us & 1 other couple in there as before it had been very busy. If we go back & there aren't many in then we won't be eating there.

Me and a couple friends were visiting the town and unsure where to go, we were welcomed in with a smile and great service. Our server was Aaron and he was very helpful and approachable- we brought my dog and she felt quite anxious at first, Aaron brought us water for her to help her settle. During our visit we were approached by drunk men and were instantly uncomfortable as he was raising his voice at us and threatening us (we are young girls and weren’t sure what to do in this situation) The girl behind the bar Danni was very kind and was happy to help out, she made sure the men left the premises before we did. The manager of the pub, Ross, walked us to the taxi office to make sure we weren’t followed by the drunken men and was very helpful. The staff are a credit to the pub and I couldn’t recommend them enough.

We were a group of six wishing to have a meal and drinks. Firstly we weren’t engaged by anyone and eventually sat down at a table. The place wasn’t busy. After five minutes I went to the bar and stood for a few minutes whilst three waiting staff played on their phones. After a while I managed to get attention and was given a menu and told to come back to the bar to order food and drinks. By this time we’d been there 10-15 minutes. Don’t really know why they employ staff. We left. Our other group went through the same poor service but after complaining they persevered and stayed.

Absolutely fantastic meal at Custom house this evening with my family food was excellent gin was fantastic all round 5 ⭐️

Good food, good prices and friendly atmosphere. A sign of a good place to eat are the locals dining there.

Good service- even brought our dog a bowl of water without being asked! Fish and chips were hot and delicious- the best ever we have had in a pub.

Called in a couple of times at the Easter weekend . Staff were super friendly, drinks were a good price and the place had a good atmosphere.

Visiting family in Stranraer we stumbled upon Custom house and we were not disappointed… the staff were very friendly and welcoming! A kid friendly environment and the food was lovely, plenty to choose and a wee tv in the booth to keep the men happy. We will be back when visiting again.

The very handsome Ross served me, my family and my friend, he was very welcoming and got our order spot on. Food was delicious and very well priced and the place was spotlessly clean. Will definitely return again.

Food was usual pub menu/standard. Prices as would be expected. Service was good especially given the barman appeared to be the only one working to maximum capacity. He was serving drinks and waiting tables whilst the kitchen staff (short man in chefs gear) appeared to be complaining to the point of presenting as aggressive. The bartender/server was exceptionally professional despite these challenges

Always the go-to place when I’m in Stranraer, staff go above and beyond every time! Special shout out to our waitress Danielle, such a lovely young lass!

Yet again had a great team that looked after us while we stayed in Stranraer over the New Year period. At the Custom House. Lovely atmosphere and they put on a nice New Year’s Eve event. Will be back there when we are next up.

Friendly well mannered staff, Great food and service Would highly recommend for anyone visiting the area.

Amazing food, definitely worth the visit. Our server was a young lad called Aaron, very attentive, helpful and polite. Made us feel welcome the second we walked through the door.

Visited the pub with some friends for lunch and a long overdue catch up, food was well worth the money and they had a fabulous selection of gins and cocktails! We were served by Dani who went above and beyond to make sure we had...

Headed to stranraer for a day away and decided to stop into the Custom House for a bite to eat before heading home, Quality pub grub and briliant service from our host Danielle who made us feel very welcome. Would recommend.

Had a great experience in custom house. Good food and a relaxing atmosphere. Staff are a credit to Custom House, especially Aaron ho served us. Great food , great value for money and great service!

Excellent food and amazing service by Aaron who single- handedly seemed to keep all the customers happy with his gentle and efficient manner. Food was delicious too.

The place was really clean and the food came out quickly and tasted great. Chef Tom makes an amazing burger and our host Dani who was really friendly made us feel really welcomed.

We came in off the Stena line from Belfast needing to find food and a place to be before our train ride. Dani made us feel welcomed and fed us well!

Excellent food excellent customer service 10 outa 10. Reasonable prices. I will definitely be back again

Visited for dinner, starter was tastless, main course came with a skin on the mash which were edged with grey, not sure if they'd been microwaved. Shame as the staff were friendly and attentive. Needs a new chef!

Had been few days back just for drink and liked the atmosphere, decided to go back and have some food and wasn’t disappointed. Had Nachos to share between 3 for starter and have to say one of the best we have had. We had hunters...

Came here to meet a friend for coffee and ended up staying for lunch as the atmosphere was so friendly. We were served by Danielle who couldn't have been more helpful. We really appreciated her kind attention. Was great to find somewhere vegan friendly too....

Staff extremely friendly and helpful and out meals were amazing Staff went out of their way to make us welcome great place for families 🙂

Well I came back with my friends since my last meal was excellent this time I had a beautiful waitress called Danielle serve me and my friends she was very polite and recommended the best meals for us , also recommended the customs houses new...

Lovely clean and tidy pub with good atmosphere, staff are very friendly and attentive, decent range of vegetarian friendly food and well stocked bar, would recommend to anyone looking for food or drinks in the area !

Noisy, kids running around, screaming and football being shouted at me. How can one enjoy a meal and digest it in a sensible way. Not that the food was of an amazing standard. For somewhere which is number 2 on tripadvisor in Stranraer , I...

Visiting family in Stranraer , table had been booked. First impressions- appeared busy many people around bar area with drinks watching football on TV Waited a few minutes for barman who showed us to our booth- menus on the table After about 15 mins of...

visited on a friday afternoon after arriving in Stranraer. Place is in a good location, and has a reasonable menu, but a lot of fried food. Price wise very good and good service

3 different meals ordered all t Three were disgusting at extortionate priced. Was told has bad reputation with Locals , says it all.

Popped in for Sunday lunch none left, kids burgers were ok but macaroni cheese was tasteless stodgy did not enjoy. Over priced for what is was. Was expecting more by the reviews.

Right on the quay with plenty of parking adjacent. Clean with efficient service and the portions were a decent size. Typical chain pub grub - although they were out of eggs when I visited - the menu also includes burgers. I had the haggis fritters...

Only popped in for a few pints with friends but the atmosphere was so good and staff that friendly we ended up all getting food which was absolutely 10/10 we had fish and katsu curry , Ended up staying for hours! The waitress I think...

Nipped in here for a drink after it was recommended by a lady working at the Castle of St. John. It wasn't anything amazing, certainly not the cleanest pub I've drank in, but there was a decent selection of gin & a couple of cider...

Excellent food, particularly the fish and chips, all served by a very pleasant young waiter. We always visit each time we're in Stranraer and have never been disappointed

Me and my family went it for tea looking for a nice meal when we walked in there was 3 drugged people near us they filmed me and my family saying look at the state then one of the waiters the gay one it seemed...

Good food, good prices but dated and had a sticky and dated feel about it. The menu was sticky and I had to ask for the table to be cleaned. It is what it is - a pub in a dock area of town that...

Our come to place for a bite to eat and a drink whenever we visit Stranraer. Although it looked like they were understaffed, both of the lovely girls working there today made it a pleasant experience. Will definitely be back on next visit.

Diabolical staffing shortage where waitress left running around on own and no-one available to do refunds. Slow service and multiple items out of stock and not available and missing from meals e.g. onion rings as aside not available and missing from burger. We had to...

Ordered food for a family of 4 - very polite service and no issues. Kids menu had starters of carrot and cucumber sticks. They came half way through the kids dinner - a plate of cucumber sticks. When asked about the cucumber the reply was...

Such a shame used to be ok but we won’t be giving this another chance nothing is ever as it says on the menu ordered 2 traditional breakfasts what could possibly go wrong no Lorne sausage no mushrooms no potatoes scone think we just got...

called teusday lunch .two diffeent meals asked for.theydidnt have settled for haddock and chips . discuting very thi batter very dark brown.i dont know what fish it was .absolutely tastles and my fishincludsb a 6inch peice of plastic tha looked lie apiece of sting. iclomplained...

Went into the custom house for dinner. That was the most disgusting dinner I have had in my life. Would not have given it to my dogs. Steak pie was microwaved and tasteless. Chips and peas were cold. Hunters chicken was as tough as a...

Journey over two days made more enjoyable by a good meal at a fair price in a friendly, jovial atmosphere with much laughter, thanks to Daniel. The food seemed to have been cooked to order but the wait was not too long - and worth...

Pretty run down pub but we were desperately running out of choices at the 11th hour on a Saturday night when we made the stupid mistake of booking an overnight stopover in Stranraer to explore the nearby surrounding areas.... (Stranraer excluded) as it turns out.....

Went on the fly. Didn’t have Sunday menu but normal menu was good. Food hot and fresh and even did a special sausage and mash for Monty the dog! Provided water for him in a dog bowl too. We sat outside as the weather was...

Passing through. En route to Ireland. Most food places shut! Pub grub ok. Service Awful. Staff friendly. Establishment clean.

Stopped in for lunch and wine. Credit to kitchen staff for lovely meal and great service as usual from Jarad and Charlotte.

Amazing food and atmosphere within this restaurant, served by a polite local lad called Jarad who was well mannered and made us feel welcome, will definitely be back.

Today we went for a lovely lunch and also had a child with me, lunch can be stressful with children but once we got to the till my little boy was over the moon to see our all star littlest Chicken taking his order, what...

good food and great service and served by a friendly and polite waiter jarad. will definitely be back again made feel welcome.

Me, my partner and our baby came for lunch as I am off work for the day. My partner ordered the Chicken Curry, and I ordered Fish and Chips. Our drinks came quickly but we waited over half an hour for our food to come....

If you're looking for a warm friendly welcome and great food look no further. We popped in for lunch on 16/04/22. Husband had speciality hunters chicken, I had macaroni cheese. Best hunters chicken he had ever had and we were both caterers before retirement. If...

We visited for a meal, unfortunately there wasn’t much available on the menu. However Charlotte (I think her name was? Girl with bright coloured hair!) went above and beyond to make sure we still had a lovely meal! She did seem a little run off...

Myself and my girlfriend were in for dinner last night. We both got the mixed grill and oh my goodness, what great value for money it is. Really tasty and a good selection of meat on the plate. Drinks are reasonably priced and the staff...

I am disgusted with the staff in here, we came today for a meal with our dogs and 2 members of staff said the only place we can sit is on the wooden floor, a choice of 2 tables, when we were in yesterday and...

Thought I would give this another chance. Yesterday fantastic staff and were able to sit anywhere with our dogs. Today, different rude staff who ‘told’ us we had to sit in a specific place with our dogs. Customer service is dreadful with these two female...

We came here last night. The food was great although we did have to wait almost an hour even though I wouldn’t have said it was busy enough to excuse that long a wait. With that being said the two workers that were on, I...

Went in with my friends yesterday. Could not fault the place one bit! We were told when ordering there was a wee wait but didn't mind because we were watching the football anyway. The Sunday dinner was perfect. Will definitely be back soon.

Outstanding service was made to feel extremely welcome and comfortable by our waiter called Aaron he was very friendly and bubbly the food also tasted great would highly recommend

Was here for the 2nd time!! Food was so nice and filling!! Staff are so accomodating and very pleasent nothing is a hassle or to much trouble!! Defo be back for a 3rd vist. 😊

Decided to have a midweek meal out and chose Custom House in Stranraer. We were served by a lovely girl called Debbie, could not do enough for us.....she is an asset to the custom house and we will definitely be back

The food and the service were excellent, the pub was clean and friendly - great for our family lunch.

Had a meal with some friends. Food was amazing, great value for money with the 2 for £12.49 deal. The staff went above and beyond for us, can’t wait until our next visit!!

Great pub il be back - as Arnold says! The layout it very open and welcoming , the beer is also top z

Great service brilliant new manager good atmosphere I love the selection of gins that they have, we will be back

Had a lovely burger here with my son! He loved it and so did I! Super friendly staff and nice warm welcoming pub .

Was a little reluctant to go in today, as over the last couple of months the food has been of a very low standard, that bad that I didn't eat it, and refused to pay, I don't know what went wrong with the place, as...

Was in Stranraer for my mothers birthday and me and my partner decided to take her here for dinner and I have to say it was absolutely fantastic ! The food was great and at reasonable prices and the whole atmosphere of the place was...

Came for the pub quiz and an evening meal. Lovely atmosphere, good fun and great price meals for all of the family. Staff friendly and very helpful.

Another visit for an early lunch as was cold and needed a wine and a munch. Great reception from all the staff and browsed the menu. Now for me… given a choice I am a nightmare saying or think I will have a sandwich …...

Went to the custom house in stranraer for a meal with my wife after booking the table for 6pm. Got there to be told that they only had burgers or salad. What a disappointment that was. Ended up in a pizza shop across the road...

We dined here one night in June as we had received a recommendation from one of the other guests staying at the B & B we had booked into for a short stay. We arrived just before 6.00 pm and were pleasantly pleased to see...

My husband and I went in for food. Place was quiet on a Saturday night. Lady who served us was friendly. We had macaroni and chips,the chips were luke warm. Prices were ok. I wouldn't rush back

Friendly staff Wide menu choice No need to book Good hot food Even brought a bowl of water for our dog

Not asked to complete track and trace. Menu poor, meal arrived before drinks had to ask for drinks, then after meal arrived ask for knife and forks. Meal just warm. Fishery grease could not finish. Not busy still people been turn away at 2.15pm as...

Enter the building taken to track and trace and left standing like it was bothersome to have to deal with a customer. Eventually seated 20 mins for drinks order and a menu 45 mins for starters and over an hour for mains food sub par...

This place can be a hit or miss , this time definitely a miss , slow service,dirty tables food just ok unfortunately saw an elderly couple get turned away as they could not use the tracer “app” disgusting behaviour

We booked a table for 7pm online. When we arrived we were told that there was only 2 waitresses and one chef so food may be delayed. We were sat down on a dirty table with a label saying "I have been cleaned" on it....

1st visit, Sunday around 6pm, busy time over, About 40% of tables in use Ordered drinks.2 couples came in 20 mins later and were seated beside us Their drinks arrived within minutes, I shouted on the waitress we’d been 25 mins waiting Another 10 mins...

Very busy as short staffed & took a while to be served, food brought, drinks etc....but that aside Danny was excellent at keeping the five star review due to his cheeky chappy personality, a credit to the establishment. Food lovely & the brunch burger was...

This was our third and last visit, on our first and second visit they missed some items of our order but the food was not to bad. This time I had to wait 1 hour and 20 minutes for our meal and it was the...

Don’t bother Waitress on duty today. Not covid friendly at all. We sat down with a toddler and 2 dogs , she asked us to check into track and trace which my husband said he would once his wife had come back from taking our...

Upon arrival we were told there was a 45 minute wait for food which was fair enough so we ordered a sharing platter then some mains to follow. After waiting for an hour and twenty minutes, we said to a waitress about the time and...

Arrived to have some lunch with friend and our 2 children was greeted by lovely waitresses and seated quite quick, we had a look at menus picked what we wanted for ourselves and children and same waitress took our order which was easy as just...

The food wasn’t bad to be honest but the experience ruined the food. Table for 9 booked for 6.15. Arrived early and was seated straight away. We had checked everything online we knew what we wanted. Placed the order half of the things were “out...

Popped in by chance Mon EVE16/8. Staff were outstanding, Lindsay could not do enough to ensure our visit was perfect. Visited again Tuesday evening, again Lindsay and her team were exceptional Food on both occasions was very good, no complaints at all, so returned Wednesday...

This was a very unfortunate pub. As we were getting the ferry crossing sadly very few restaurants were open, this was one of the few that was. We didn’t expect much as it’s a chain but it failed to meet our already low expectation. The...

Having going into the restaurant, there was a 45 minute wait, for a meal, i thought well good sign, very popular, how wrong was i. My wife, ordered hunter chicken, well overcooked, i myself ordered a mushroom pie, a large bottom and top pastry, with...

We had a great time with family here for a meal and drinks There were 10 of us.Erin our server went out of her way to make our evening a special one. We hadn't seen our family for two years The food all came together...

I didn't eat here, just stopped for a few pints whilst staying nearby. The Custom House has the best location in Stranraer, with plenty of outdoor seating with some views of the Loch. The staff were all really friendly, as were the other customers. There's...

First time at the custom house since last year. Staff very helpful and friendly but flying around trying to serve everyone, as so short staffed. Main courses lovely, plenty of options for vegetarians which makes a nice change. However there did seem to be quite...

Were told 45 min wait for food,it was just over that,unfortunately what we wanted was no longer available but what we did manage to order was good

I frequented Custom house a lot two years ago when I was staying in stranraer and I couldn’t have faulted it. However after both of my recent visits after returning to the area have been a horror show I will not be returning. The first...