Based on 414 opinions finded in 2 websites
Based on 414 opinions finded in 2 websites
Opinions
What a marvellous dinner we had today Sunday carvery was absolutely 10/10 service was second to none went out of there way definitely be a regular
Companion582297 . 2024-10-13
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I’ve visited this place a couple of times over the last few months now and becoming a favourite within the family. We always find the food and service very good and consistently so. Please keep up the good work.
Tyrone717170 . 2024-09-28
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Beautiful breakfast very friendly staff lovely selection excellent value for money would recommend a visit very nice
Mandy H . 2024-08-25
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Lovely birthday treat - I received a code via email from Stonehouse offering me a free main meal for my birthday provided I bought another one. I googled and The Prince William came up as the nearest to my daughter's in Castleford, so we decided to visit for lunch and we are so pleased we did. We received a very cheery welcome from the young lad behind the bar and quickly served our drinks and given tickets for the carvery £8.49 each but only paid for 1. With drinks on top our bill came to £16. The choice of meats was gammon, roast beef or turkey and all were very tempting. I went for the roast beef and got 3 generous slices and my husband turkey and beef. The veggies were peas, green beans, 2 different coloured carrots, cauliflower cheese, plain mash, sweet potato and butternut squash (never had this before so yummy and lovely and smooth mash) and delicous crispy roasties. Mustn't forget the Yorkshire puds and there were pigs in blankets if you wanted to pay a little extra. Oh and I popped a little of the stuffing on my plate too. You could then choose from gravy, mint sauce, cranberry sauce, horseradish sauce and apple sauce just behind. We were so full we decided against a pudding but there was a great choice on the menu. Thank you for the lovely food and such lovely staff (the guy who welcomed us, the young lady who cleared our plates and the young chef who served us our meat. We hope to visit again.
Ruth B . 2024-08-20
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Excellent breakfast buffet. Range of options for different dietary requirements , food was tasty and the staff where friendly. Would recommend to eat here for sure as it was a good price (£6.99 adults all you can eat), well worth it.
Sarah L . 2024-08-18
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Hired out the function room at the Prince William for my daughter’s 2nd birthday party. Cheryl, the person in charge of the function room, was a pleasure to work with from start to finish. Nothing was too much trouble for her, and she really went the extra mile to ensure we all left happy. The room was spacious and pretty much a blank canvas for me to decorate as a jungle theme safari, and also fit in a bouncy castle and seating for my guests. The buffet we ordered was great, I particularly loved the roast potatoes, and all the food was gone by the end of the party and was well liked by the guests. The value of the place was great. I hosted the party for a really good price, and for such good quality. We will definitely be hosting other events there. The staff were all excellent, in particular Cheryl, Katie and Caitlen. Thank you for having us.
Kim G . 2024-08-17
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Cannot praise the staff highly enough; having driven for hours and finding nearby hotel’s restaurant was closed Huge thanks to Cheryl for getting a fantastic meal sorted at last minute, when a lot of people would have said “sorry, just too late” - exceptional customer service Great attitude from all staff - heard positive comments from other customers as well
Jon E . 2024-07-25
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We decide to walk down one Saturday evening about 4:30pm. Liked the look of the menu and prices seemed very reasonable. Particularly liked the options for young kids and babies, as we had a n 18 month with us. We ordered a homemade pizza, vegan chicken burger, baby bowl and side of roast potatoes. There was a 40 min wait before food was brought (we got the baby bowl straight away thinking the food would be quicker) When it finally came, pizza was only just warm. Vegan burger had no salsa on as described and was quite dry. They also forgot the roast potatoes. There was not many staff to ask, and the lady behind the bar seemed a little disgruntled I had to ask for the potatoes and salsa sending out. When the potatoes came, there were dry, burned round the edges and was obvious they’d been stood for hours. Really disappointing experience.
Piano_Dan . 2024-06-30
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Very good pub restaurant in between Castleford and Normanton.Good food and nice atmosphere.Carvery is a good price and delicious.More expensive at weekends than on a week day. Bus stop is near by so have a drink and don't worry about driving
Paula S . 2024-03-01
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Loved it, super friendly service. Staff went above and beyond.Thank you Nat and Lewis plus the kitchen staff the food is gorgeous 😍
Lisa G . 2024-02-23
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Visited here with my family for a birthday dinner. Couldn't fault a single thing, everything we asked for was done to an exceptional standard. Lewis in particular went above and beyond once her found out it was my daughters birthday. The food was delicious and all reasonably priced. I don't have one complaint Thanks again guys. We will be back x
M3809HQlaurenh . 2024-02-23
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First time coming here and was giving some great recommendations by Lewis on what you offer, 100% worth it!! Will definitely be coming back again!!
Sarah H . 2024-02-19
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1st time visiting and will definitely be back, staff and management very attentive to our needs, food was hot and tasty and the children loved it 😋 heard bad things before but the new management are definitely doing something right
Dawn P . 2024-02-18
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Great atmosphere, the Easter egg collection is amazing to give back to the community, well done team Prince William!!!
sarahcW6781IL . 2024-02-17
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Had a great carvery here yesterday night. Me and my friends all left very happy Lewis the manager was fantastic and welcoming. Can't wait to go back!
Alex B . 2024-02-17
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Love coming here after my long trips back home! Lewis’s was fab as usual and even sorted a little treat out this time round for my pooch! See you next month no doubt!
501JuliaS . 2024-02-17
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Absolutely amazing service from Tom & Jacob unfortunately didn't get the other chaps name but perfect service from the second we got in to the moment we left. Food was very tasty & hot 🔥 been going to the prince william for a fair few years and it's definitely getting better. Well done chaps! We will definitely be back!
emilyrL8996ZB . 2024-02-05
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Had a great carvery here yesterday night. Lewis the manager was fantastic and welcoming. Can't wait to go back!
Alex B . 2024-01-11
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Lovely food & amazing staff, everyone was so lovely & helpful during our family meal! Nothing was too much trouble during our lunch here last week
939ker . 2024-01-11
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Passing through for our long trip back to London! Was feeling pretty hungry and tired after 3 hours driving and this sorted us right out! Special mention to Lewis for sorting us a little take away box for the rest of our journey! Break of fresh air
501JuliaS . 2024-01-11
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Came here with a bunch of mates, and ordered drinks and food. Staff really friendly and welcoming. Extra thanks to the manager that dealt with some of our awkward orders Lewis. Food was immense cheap yet high quality. Happy that it's open 7 days a week as well. Massive cheers.
Aineel D . 2024-01-11
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Great food and great service, Lewis I think the fellas name was was very welcoming. Will definitely return when I'm in the area again!
Joseph S . 2024-01-10
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What a difference, new management seem like they care, team are amazing. Lady with long blond hair such a character and gave us the best welcome, such a bundle of joy
sarahcW6781IL . 2024-01-10
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Really great food and good atmosphere as well. Would recommend to anybody that is nearby that wants a good evening.
Liam T . 2024-01-10
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I have eaten here many times and never had a bad meal. Friendly staff, nice atmosphere and lovely food. Would recommend to anyone.
Q6656DVdavef . 2024-01-09
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A boxing party of 10 family members, who were greatly impressed with the food quality, and the service from the members of staff. The quality of the carvery was the best most of us have ever experienced, and fully recommend you make a visit.
Janet W . 2023-12-26
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Great kids pizza making party for our daughter! Staff could not be more helpful. Loads of special requests met with excellent customer service. Cheryl is awesome and the rest of the team too. Thank you for everything.
Rebecca H . 2023-12-08
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Had an excellent visit to the Prince William to celebrate my son's birthday. The staff were pleasant, cheerful and welcoming. My recent visit to a Stonehouse establishment in Wolverhampton,was a complete contrast, but that aside, this visit was a total pleasure. The meat portions were...
richyp1947 . 2023-12-01
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I’ve never been to prison but I can guess the food is probably better there. A very poor showing on the carvery, the beef was fatty and over cooked, the veg selection was poor and over cooked they had Turkey on show but wasn’t available...
jben8 . 2023-10-28
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Lovely food, use to come before the the closure and it has improved massively! The staff was lovely and very well trained.
Jack T . 2023-10-13
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Went on a Monday afternoon and had the burger deal. There was only us and 4 other people in the whole place after 45 mins no sign of our food so I went in to hear the girl say..will you ask him how long the...
JC92L . 2023-08-22
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Always service with a smile - great staff Cheryl, Melissa and Callum all worked tirelessly to ensure that all customers were served and happy. Not our first visit, and every time the staff always go out of their way to ensure that the service is...
NorthStar339347 . 2023-08-15
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We went as a booked family of 7. When we got there, no table was ready and there were piles of dirty plates everywhere. There was one lady behind the bar and she was run ragged. She tried so hard to help but apparently 7...
Tracey J . 2023-08-15
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Cheryl served us and she was lovely! Very friendly and polite:) loved the food & the drinks too. Will be coming back.
564lren . 2023-08-15
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I came to prince William last week I came for dinner. There was a lady called Cheryl she greet us and looked after us very well .I watched her and she was not only brilliant with us but with all the other customers.will came again.
Olga E . 2023-08-13
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We came here after visiting diggerland. The carvery was lovely, the meat very tender, the staff were very welcoming, a lovely place to eat & reasonably priced too
Caroline B . 2023-08-13
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Decided to call on way home from airport. Al you can et buffet. Wre not big eaters but left still hungry. Beans tomatoes eggs and hash browns were cold. Had to wait 10 minutes for bacon and sausage to be cooked which by this time...
P774GPstevenp . 2023-07-05
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We went on Saturday intending to have a carvery and a drink each for a party of four, having ordered just before 3pm we were not told of any issues, just given our carvery ticket and told we can go up when ready. Our order...
Lewis A . 2023-06-26
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This as to be the most friendliest caring staff ever. When ever we bring the guys from reflections we are made so welcome. The staff and service today as always was 10*********. They went all out for us again. First time visit for guy who had been homeless and not eaten and was allowed as much food as he could eat. We absolutely love this place. Never had issue. Todays food was fab. Best mash roasts thick gravy. Beef melted in our mouths. Your all amazing. We give enough credit to you all . Thank you millions ❤️
Sightsee25977564987 . 2023-05-25
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Arrived 4:30 Not very busy. Nice welcome. Went to carvery - bit of a queue as several of the serving dishes were empty and people waiting for refills. Went to sit down to wait for carvery to be restocked. Carvery was mediocre. Then ordered dessert - warm cookie dough with ice cream and marshmallows. Waited 20 mins - checked with waitress - came back from kitchen to say the dessert had been prepared but no one had brought it out so another was being prepared. Dessert finally arrived - disappointingly small for 4.79 (more like a child’s serving) - no marshmallow and no ice cream just squirty cream. We won’t be returning.
swilton71 . 2023-05-14
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Visited with family including children so a large group. Service was slow despite the place being very quiet and the food when it arrived was not very hot. We ordered desserts and one arrived at the table, as it was a hot dessert the person began to eat and had finished before any of the others arrived. Went to the bar to ask about the delay and was told the tickets had been thrown away so we had to tell them again what had been ordered. When they did arrive some came with custard when ice-cream had been ordered so had to be taken back and replaced with the correct order. Over all not a good experience.
JD032 . 2023-04-23
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First visit here since covid, still good value tasty food and service with a smile from the staff, Tim behind the bar is spot on, so was the lady with the wig on! (Sorry!…didn’t get your name!) Keep up the good work, we all enjoyed our tea.
Gav_atar72 . 2023-04-19
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This was supposed to of been booked in for 25 of us . When arrived person who supposed to book it in didn’t. But the chefs and waitresses deserved a medal . They all rallied in could not of done more for us. . The couldn’t of been more helpful if they tried. I’d give these chefs a ten star rating for hospitality . We visit several times a year . This as by far been the best. Thank you to each and everyone of you for everything you all did 10* rating for all the kindness shown to us all . You did us all proud thank you. We will back again with all the guys. Bless you all x
Sightsee25977564987 . 2023-04-13
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Had the carvery. Turkey very dry all vegetables cold or lukewarm at best. Veg all looked as if they had been there all day and gravy full of lumps.
Cleethorpes456 . 2023-04-12
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think it says a lot when a carvery is practically empty on a Sunday! Now we know why, cutlery on the floor aswell as food that hadn’t been cleaned up around our table, when we got to the carvery there were hardly anything there, in...
Emma C . 2023-04-09
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This is the worst breakfast I have ever eaten got to the place at nine as it was opening the food was cold and look as if it had been cooked a hour or more before being put out I would not recommend anyone to...
Allan B . 2023-04-02
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I’ve given this one star - but only because they issued us a full refund without question. We’d booked a table for the Sunday carvery for four adults and a toddler (also a baby). When we arrived, the waitress who greeted us appeared to have...
LizziTall . 2023-03-26
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I notice that the Management read and respond to these reviews, and I must stress that our bad experience was less to do with the Bar and Waiting staff on the evening who were doing their best, and more to do with a lack of...
YorkshirePRM . 2023-03-25
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Our food was excellent. The roast potatoes were delicious. Service from sarah was very good. We will definatly be coming back soon thank you
amy-lee1233 . 2023-03-21
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Great food & service - carvery for a reasonable price and super tasty! Will be back again with family.
477shaniaj . 2023-03-02
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went today for a pre birthday meal with family ,wait for the meats mad you have to spend ages in the queue ,even think some folk asked for a refund as they had been waiting 35 mins for Beef and it still wasn't ready ,I...
Carol C . 2023-02-05
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No stars. Not even 1. They sell food they cannot deliver, they try and pass food off as your order. The carvery is frozen food not fresh. The only thing they can do is do is give you a full refund after leaving your hot...
blairey_12 . 2023-01-28
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First time we've visited since it's been a Stonehouse. Pretty quiet for a Sat night, so unsure why we waited so long for food and 2nd round of drinks we ordered on the app. Food tasty enough when it came. The staff were very nice...
1013emmab . 2023-01-21
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Best friendliest place ever. The staff are amazing. The young lady manageress is amazing and chefs are so friendly . We take guys from reflections recovery house. And welcome is amazing. Cannot fault the staff. 10 star plus for us . Well done snd thank...
Sightsee25977564987 . 2023-01-14
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We visited today for birthday lunch. I assume it was the landlady that greeted us very warmly and fruendly. Good was exceptional / well cooked and presented in plates. Also many thanks for my birthday fizz. We will be back
Cleethorpes456 . 2023-01-11
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We called in for tea last Tuesday only had the carvery on offer we had turkey because that’s all they had ready it’s was plenty full and help your self to veg lovely landlady new to the pub,the food was good lovely clean restaurant part...
PapaPump1 . 2023-01-09
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Excellent venue for a small social event in their function room. The room itself is overdue a lick of paint and a tidy up, but the pizzas were excellent and Cheryl and Sarah looked after us very well. Would highly recommend for a small meeting/...
238philc . 2023-01-08
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I went to social night in a private room. The pizzas were great! And the bar staff Cheryl and Sarah were lovely
Graymjade . 2023-01-07
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Booked a table on the website for lunch on NYE, had a reservation confirmation email. Then realised on the day that the website is showing that the restaurant is closed all day on NYE. Very disappointed that you haven’t updated your own booking system to...
lilys833 . 2022-12-31
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William Stonehouse Pizza & Carvery Castleford Disgusting on every level. 872763770 Christmas day 25th 2022... well... banded for life today from Prince William for confronting staff regarding no beef left, no yorkshire puddings, no gammon or pigs in blankets & omg the worst sloppy mash...
Road14188704679 . 2022-12-29
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The staff here work so very hard, and to witness a person abuse them is very upsetting especially on a day that everyone just want to enjoy. The staff at this establishment worked their own Christmas to bring a great day and experience to others...
Pubgrubmuncher . 2022-12-26
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What made today was the staff. As soon as we walked in, they made a fuss of my little boy (the cute 4 year old in the sparkly glasses) and we were all just so relaxed and looked after. Great carvery as well. Special shout...
Judebrown18 . 2022-12-25
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We visited this restaurant because we had a Groupon deal. It has its own carpark, and looks nice from outside. After checking that it was the spicy type, I ordered a Calzone meatfeast. The waitress told me she would ask the chef to add extra...
MikeyJReview . 2022-11-30
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So, my nearly 5 year old requested pizza and ice cream for her birthday treat. Picked stonehouse, what a disappointment. Waited nearly an hour for food to arrive, then all that turned up was the salad and chicken bits... No pizza for the kids or...
vicky4476 . 2022-11-11
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Thank you to Cheryl for her hospitality service. She so pleasant helpful. Good service from her and would recommend this place. We always drop in when I’m area. So friendly helpful. Never had issues. Thank you Cheryl. See you soon. 5 stars for us all...
Cath Ken H . 2022-10-07
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Me my sister and my dad whos 83 came to this place a few days ago for the first time for my Dads 83rd birthday to be greeted with no staff behind the bar. A chef who was very tall man with a ginger beard...
alicejJ5344MT . 2022-09-07
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No atmosphere at all. No music playing, TVs no sound. All you can hear is the staff chatting about their day to day life dramas. Carvery food is below standard. Roast potatoes hard/solid. Small portion of meat. You pay extra for pigs in blankets, you...
reviewer1302 . 2022-08-27
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Called in here on the way home from a day out elsewhere, we were not disappointed, the place wasn’t packed and there was a few technical issues and a few things were unavailable that we initially ordered however the staff were apologetic and helpful in...
Sarah N . 2022-08-20
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Fab night, lovely food, staff really made the night. Thanks to Cam and Shelley at the bar and to everyone that came
claireu506 . 2022-07-10
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We visited at 1 pm on Saturday. The pub was very quiet. There was a sign on the door saying no food after 2 pm There were no pizzas, no fish. For a Carvery and pizza restaurant over 50% of the menu was unavailable. We...
Julie G . 2022-07-02
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Visited on a Saturday evening at 7.30 whilst staying at a nearby budget hotel as this was the only option close by. On entering there was a notice informing that the carvery was unavailable due to staff shortage, we understand these things are sometimes unavoidable...
anthonymW2673CH . 2022-06-06
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We visited and as a large family we were all very happy. Good selection of fresh vegetables, meat perfect and was served at the bar by a lovely young girl called Ellie. Was very friendly and helpful nothing was too much trouble for my fussy...
kayleighf762 . 2022-04-19
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I booked a table for 22 for my daughters birthday meal. Although you could see they were a little short on staff, we cannot complain about the service. It did take a little longer than usual for our meals but there were 20 main meals...
307paulat . 2022-04-09
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Come out for a 21st birthday meal, no meat at all for the carvery or for any other meals, basically just had vegetarian selections. Ice cream machine wasn’t working which meant there was no choice for the set menu for most main meals and deserts.
Ls9321 . 2022-03-09
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Myself snd a friend visited here yesterday evening. I have never been so appalled at the attitude of your staff , 2 in particular. A lady turned up for a car very which was booked online . At this point I must your booking system...
G417VPkarenm . 2022-03-09
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The food was warm, the service wasn’t much better, I asked for GF gravy. By the time it arrived I had nearly eaten up. I suppose it depends what time of day it is, they seemed short staff & I was with a party (...
Jeantarot . 2022-03-07
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Went to Prince William today and ordered two 3 course meals waited 35 mins for starter then my carvery was awful raw cauliflower and sprouts the gravy dish was empty my wife had to wait another 15 mins extra for her beef wellington which was...
Rcket . 2022-02-25
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Everything was expected decent food for a fair price in a comfortable surrounding. Not exceptional but everything was good especially for the price paid. Have used many times before and will visit many more times.
Alan R . 2022-02-23
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Booked a table for Sunday hoping that as it always appears to be busy that the food would be good. sadly when we went to collect our Carvery the food was cold and just no taste to it, assumed that as the food was only...
WesternViking . 2022-02-21
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First visit and definitely last,tried to order starters but everything we ordered was not available,so we decided to order 2 burgers after a long wait burgers arrived cold and salad missing from burgers service was slow and staff looked like they just couldn't be bothered...
Paulroyston1979 . 2022-02-01
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Very clean and friendly. Always a warm welcome Good food and a good selection all this and great service.
trev0r1950 . 2022-02-01
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been here before for boxing day and this time is the last. It was not covid safe at all...the service was awful, we had to ask for the starters plates and the carvery plates to be removed from the table. The carvery itself was bland...
auragirl . 2021-12-27
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Lauryn was terribly rude and ruined my grandaughters birthday celebrations. Chris the duty manager was polite but no help. We often went as a family but Lauryn has made us not want to return. We dont want her angry nasty attirtude again. She had glitter...
Sandra G . 2021-12-25
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Took 3 elderly ladies for a Christmas dinner. Every meal was cold. We asked if the meals could be warmed up which we were told "you can have more veg but it will be out of the same pot" I thought this was a very...
karen a . 2021-12-18
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Really disappointed with the meal on this visit. Items were missing from the carvery menu and it wasn't presented too good either. A few of the condiment sauces were empty too. By the time the sauces were replaced the rest of the meal had cooled...
Lemaniewash . 2021-12-14
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Been loads of times before and enjoyed the carvery on occasions even though service is very slow. I asked for what I normally would get to be told you've never had that here!! I'm the chef, I explained quite clearly this is normally where I...
V2046HOsharonv . 2021-12-13
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We’d booked table for ten for birthday get together and asked if we could have a table so we were all together. Pleasingly, they put us in the conference suite and whilst we rattled around in a big room, it was great because we could...
Jonofromcas . 2021-12-07
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Regular customers to this pub. All the staff give u a very friendly welcome and serve delicious food. Today I was served by Amy Highly recommend Well done everyone Xxxxxxx
helenhT8691IT . 2021-11-07
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First time visiting today. Pub looked very clean and toilet were too. We ordered 2 carvery one small and one regular and 1 pint of strong bow and 1 pint of lime and soda. Got told don’t do pints of lime and soda. Price for...
Debra P . 2021-10-23
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On impulse we called here Sunday evening having not booked a table , we was greeted by friendly helpful staff …. Yes no problem table for two Having ordered up at the bar from a helpful member of staff we took the standard Carvery option...
castle1_10 . 2021-09-19
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No option for meat free carvery , the main carvery which my friend had was very bland and certain stuff not available
Mark H . 2021-09-06
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This is the 2nd time we have visited and we will definitely be coming back.The staff are very friendly and the guy on the carvery is a lovely young man.Food was good and hot too.Very good value for the money.
deere56 . 2021-08-06
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We visited on a Thursday lunch time and it was nice and quiet, order fish and chips and a carvary when the fish and chips came my nana cut in to the fish to see that it was under cooked and the batter was soggy...
Disneyfreak1994 . 2021-07-24
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Lewis you ROCK!! Best Pizza we have ever had honestly. We will certainly be back 👍. Shelly and her colleagues were so helpful and customer focused it was a pleasure to eat here. To the manager, congratulations on hiring and training staff to such a...
anjon50 . 2021-06-26
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The most delicious pizza dough EVER. Thank you Lewis, we had hummus and breadsticks for starters which blew us away, and the pizzas were amazing. We've eaten a lot of pizzas in our time( we're in our 50's) but this was hands down the best...
Cath B . 2021-06-26
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I had a very bad experience, management was rude. I won’t be going back, didn’t feel comfortable or welcome.
Buckley6719 . 2021-05-31
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Popped in on Wednesday for some food and drinks, felt really looked after by the staff despite it being very busy. Guy on the door was very helpful 😊
ellvherd . 2021-05-28
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I can't knock the staff at all, they were really nice, but the food was a big let down. We had burgers, and they were very poor. Literally a 1 inch piece of bacon on my double bacon burger, no visible bbq sauce or cheese,...
287beverleyh . 2020-10-28
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Came in at lunch time to try pizza as I have heard good things. OMG! They knock it out park. Got bbq chicken was on point. Heard someone shout chef name was Darren. So keep up good work DARREN!
Ashley0230 . 2020-10-20
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First post Covid trip out with the kids so we were a little apprehensive but were surprised with how pleasant our visit was. Plenty of care taken to socially distance with plenty of space between tables. Tom, our attendant was just that. Attentive and polite...
Michael H . 2020-08-27
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