Costa Coffee in Wakefield

Food arrived flat cold and the drink arrived with no straw, the cream and mixed with the coffee which shows it has been left too long

One drink completely spilt in the bag. For the amount you pay drinks should arrive without spillage fully.

Delivery never came. Order then stated delivered 2 hours later within the delivery window given, when it wasn’t delivered at all. It was still showing at restaurant 2 hours after closing time!

Had drinks delivered with no straws

Love the toast and different flavour coffee

Well layed out store. Staff were friendly and polite. Displays were well stocked and ample carparking spaces available. Overall what I expected, but a good experience.

I will give it 5 stars but in all honesty we just called in for a coffee. The cafe and toilets were nice and clean and the service we received was very good. Prices for coffee were reasonable. We would definitely call in again if we are out that way.

Really chilled visit to Costa again tonight. Staff are so helpful and friendly at this store.

It was busy today. But well worth the wait. The other half had a latte, and I had a cappuccino. We also had a toastie apiece. Good service as usual.

Drive through...medium latte only half full.Left and on my journey so not worth turning around. Paid for medium and really only got small .DISAPPOINTED

Putting a regular drink in a large cup isn't something I'd expect from Costa. It hadn't spilt it was just half full

Lovely little place, staff friendly

Toilets were not very clean. Just had a hot chocolate and left

Used drive through, and as usual I cannot fault the service I received. Staff are lovely and drink made to my liking.

Furniture, seats, absolutely filthy,

Coffee and deserts were great, slow service and lacks atmosphere.

Second time we have revieved a wrong drink. Ordered a Cappucino and an iced frappe. Recieved 2 cold drinks instead. C'mon!!

We went to Costa today to try the ice whipped latte white chocolate drinks. We were served by Laura who went above and beyond to amend the method to make my wife a decaf version of the drink. She was very happy and Laura was very police and cheerful. Thank you very much.

Service is always really slow. A lot can be done to avoid long queues. One of the managers (male) can also be quite rude. Other than that the other staff members are really nice and helpful.

Very expensive food for what it is.

Food was cold and coffee was like warm. Not good enough

Usually good however occasionally there are hairs in the drinks which can really put me off them

Why do you have items available when ordering and then these are unavailable at the time of delivery? It happens quite often to be honest, but I do appreciate the replacement with something similar. This time you have just left a message on the delivery bag asking ME to contact Just Eat for a refund. You should be going through this process not myself.

Love it here, my 2nd favourite after Starbucks. Personal choice

A really lovely visit for some much-needed caffeine. Nobody batted an eye as I fed the baby. Excellent service and nice atmosphere.

I visted costa over the weekend for a business meeting never in all the years iv been coming here iv never experienced such dreadful experience unfortunately will not be coming back here staff were rude and didn't care about customer service was stood at side of the coffee machine and 1 women (tanned) talking badly about mangerment calling him a liar and been Insubordination and staff rolling eyes due to this we asked for our drinks to be put in takeaways and we took our drinks and money elsewhere Due to owning my own business I understand how staff talk badly about mangerment but I don't find it professional talking badly about mangerment to customers I do feel like this needs to be addressed and she needs to be made aware of her actions as this not appropriate or acceptable behaviour and it can also ruin a business and there reputation.

Fast convenient and polite driver

Food cold and items missing. This keeps happening every time I order. I now have two children up set because they are missing they are missing items.

Missing food like always. Poor service. I always end up having to get a refund due to staff been unable to process an order correctly.

Loud and disrespectful can't believe the attitude of some staff 2 grown women talking badly about another staff member stating she can't be trusted the nasty comments they were saying was disgusting not only that one of the women smelt of cigs and the other nasty women just ignored you when spoken to I will be making a formal complaint about the service I received today as its not acceptable or the behaviour

Never in my life have I ever encountered such horrible service from 2 women so rude and disrespectful the way they walked around and talked about staff infront of customers is awful and degrading and came across as bullies I will be making a full complaint to costa about this outburst not only was it bad service but 1 of the women was signing sexual songs and chewing gum and stunk of fags when been served at the till normaly there a lovely bunch but today was horrendous hopefully next time will be a better service

Staff need to learn professional boundaries with male customers especially when they are with their partners! Trying to flirt with customers is not appropriate or appreciated

Great service. Especially the young lady that over hears your order and gets it ready before you get to the desk. Fantastic.

they are all completely lovely and never fail to make me smile, the understanding of my regular (long) order is amazing and they always make sure it is perfect!!

Ordered a caramel frappe, a toastie and a brownie. The toastie is pretty good and warm enough, but the frappe is poor, especially for £5. Could get a cheaper, better one from mcdonalds. Booked in advance to get here for 12pm, didn't arrive until nearly quarter past, but I think that's more on the driver than costa themselves to be fair, considering I'm pretty sure he didn't even get to costa for my order until after 12.

Always emjoy coming here, friendly and professional service

Never turned up but said its delivered

croissant was missing from order but I was charged for it

This has not been delivered but says that it has

A great place to relax with great food, drink and atmosphere

Tables need cleaning quicker. Pots mounted up on some tables.

The server could have done with being more customer friendly , and the way she took our order not the best Costa l have been to

Staff friendly food & drunk always tasty 😋

Everything was great, thank you

just as nice .a lot more people in today.

The sun was blinding the poor girls working there .. felt so sorry for them

Love ordering with costa always delivers on time &food & drinks are so lovely & fresh

Seems a large oversight for half of my order to be missing.

Food came clap cold, not great considering the cost

Toastie was very dry cold muffin was put in same bag as hot food

Nice clean good service can't praise them enough

Had coffee, it was costa what can you say!

This place can be quite hit/miss. Sometimes the service and atmosphere can be very pleasant and at other times it can be quite rushed and chaotic. On this occasion the Sticky Toffee Latte wasn't to the best presentation. There was plenty of staff around, but no one seemed to want to clear tables.

The servers are always really cheerful people. :)

A great coffee and served very quickly even though it seemed relatively busy.

Fantastic, order was spot on. Thank you

For whatever reason this branch of Costa really struggle to get orders right. About half of my recent orders were missing at least one item. Clearly no quality checks are being performed. Not a good branch or representative of Costa Coffee at all

I didn't have anything to eat this time!

Ordered 6 drinks to be delivered, 1 of them was wrong and 1 of them was missing.

Very warm inside. Not sure if that's a blessing or not. Had to go outside to cool down a couple of times.

Extremely slow. People in the queue actually left and walked out. The girl serving forgot to put our tray out ready and it had to be picked up by another worker as an outstanding order.

was a really good coffee if a little bit expensive compared to others I have had

My order never turned up never will we order again from here but was okay to take money through

I love a brew, and this place fits the bill. Good coffee on the whole and the staff are again on the whole good. Occasional issues with orders but they were busy. Even bought a 2 good to go bag(I'm tight) pop in and throw your wildest hot drink dreams a moist and tasty bone.

Nothing Negative staff excellent friendly and efficient.

Nice pleasant staff, friendly service. Good coffee ☕ and toasted teacake 😋 Free WiFi and free parking 🅿️ The store was busy at 09:00, but plenty of tables free. The dining area was nice and clean 🫧 Good drive thru access The toilets 🚻 were clean and tidy Exactly what you'd expect at a Costa coffee pit stop 🤩🎉❤️

Pretty consistent for Costa - you know what you’re going to get and the quality is always the same. Busy though - be prepared for a wait at busy times.

blueberry muffin not blueberry filling in the middle. Iced latte disappointing

It's a Costa, not much more to say really

I was served by Becky who where’s glasses she is very kind and always serves me with a smile she has great customer service and she is a credit to Costa

Staff complaining about other customers in the drive-thru. Was very quiet but staff still couldn't remember what I'd ordered... drink thrown at me through window and blanked me when I spoke to them. More bothered about other customers complaining. Drink was okay apart from the full coffee beans in the bottom of the cup...

We visited on a Wednesday am for a work meeting, the girl who served us was very warm and welcoming and the atmosphere was lovely. Very friendly, i would recommend.

Thank you very much for making ice tea with less ice, it was perfect 😊

Overall good. I only knocked it down one star as every time I go in it takes the staff ages to make one coffee, so if you’re behind someone you can be waiting ages.

Swift service, great coffee. Calm & restful.

Flat cold and took over half an hour to come

Won't be using again. Arrived without any form of takeaway lid, coffee had spilled into the bag.

Lovely coffee in Costa Glasshoughton castleford

The latte was cold and like a flat white

Delivered to wrong address, stopped driver to tell him what he'd done, he could not have cared less!

Great products just too slow getting your order

All empty tables were dirty and still had cups and plates on them, no staff clearing tables as they were all behind the counter serving, no fault of the staff, been a couple of times and had the same kind of experience, an seemed to be alot of small flies in the establishment

Chai latte was amazing, however cleanliness was really bad... no clear tables & food all over the floor. ☹ Around 2.30/3pm...

Delivery driver couldn’t speak any English so couldn’t ask him about my order and an item was missing from my order

Second time now had to return flat white as it was served too cool. Two different outlets but both said maybe problems with thermometers. Will have to request extra hot from now on. Funny though as never had a problem previously with temperature.

Went to costa in my Sunday best for a coffee before a birthday treat the cafe tables were dirty the chairs we had to clean before we sat down the tables are worn it needs a good clean we were not impressed had to check our clothes to make sure they were still clean will think twice before making another visit

Order late and wrong no caramel in coffee

Both frappes had no cream in as requested

Sent me a cookie instead of GF Brownie - I am gluten intolerant so this mixup cost me money

Jokers sent me a coffee that was not even a full size cup of coffee for 4£ odd what a joke

We were missing an item but the restaurant put in a note to apologise and told us to ask for a refund as what we ordered wasn’t available

Coffee spilt in bag, toasty packaging all open so very cold . Wouldn't bother ordering again.

Wrong items again, driver took them back with them and hasn’t been back with the right order. Absolutely abysmal.

Stated delivered and never received.

The order was wrong … then the bacon and egg bap was completely burnt how on earth they dare to send that out to someone is beyond me!

Wrong items delivered and app will not let me report it

My carmelcortado was made perfectly 🥰 💞 remembering the crunchy caramel bits which no one ever usually remembers , happy customer 😀

Unfortunately there was no foil on top of cup to prevent leakage , so ended up with half of cup x

Ordered 2 drinks and a toastie, one drink arrived. Fantastic

I go to this Costa usually to do some uni work and enjoy a nice coffee meanwhile. I don’t understand the bad reviews as every time I go the service is efficient and getting the jobs done they need. When you have 10 people with all different dietary requirements (therefore have to clean and use different equipments) it’s natural for the process of getting your coffee to be longer. And I feel like those kinds of people complain the most. Anyways, big shoutout to Joel who is always very welcoming and keeps on smiling.