Crown Bridgnorth in Shropshire

Stood at the bar for 15 minutes. Staff knew who was next but used the age old tactic of asking who was next. Obviously the nearest person obliged. Two inept members of staff for a pub this size, that amazingly still has custom is inadequate. Went somewhere better....... weren't difficult really.

The new menu had us really excited, but such a disappointment.Took over an hour for food to arrive, and we had to sit down and wait for 10mins while our cocktails were made. Appeared to be only two staff working, and after one told us our food order had only just gone up to the kitchen (after nearly an hour of waiting), they left and one guy was left on his own. When we were in there, there were only two other couples eating.Food was ok when it did arrive but nothing special. Cocktail was good when it did arrive. Overall I think it must be poorly managed and I wouldn't attempt to go back, especially when it's busy.

After reading the reviews we were sceptical about this place. For a weekend away we had a drink in every pub in Bridgnorth and The Crown was last on our list. We ended up staying most of the night as there was a live 3 price band playing who were excellent . (Dont know the bands name) The beer was very good and served with a smile from keen bar staff. A very good night was had by us and everyone else in the pub seemed to enjoy the night also.

Out and about car hunting with son no 4 so just looking for a light-bite to cheer us up. There is Pay & Display car parking to the rear and we entered through the nice beer garden which has plenty of seating. It is a huge place with nice décor. 2 of us ordered from the 2 for £7 menu (or £3.99 each). There is a good choice of mains and 3 choices of starters/desserts which can be added for £1 each. Just don't get too excited that you'll be 'stuffed' after. Son #4's face was a picture when his sausage and mash arrived on a kids plate with one ice-cream sized scoop of mash! My fish was just slightly larger than a fish finger but what else can you expect for £3.50? We found it quite amusing really. We had no problem with the service, it was quiet so that may have helped. The toilets are upstairs. Tip: Add the starter and dessert if you are hungry, or order from the 'proper' menu.

Fantastic new menu, which was pointed out by management. Well worth a visit for a pint and a great meal.

If you could give zero stars, I would. We waited 1 hour 15 minutes for our meals that came out ten minutes apart. Every single meal was wrong, the food was overlooked and cold. The manager was unhelpful, rude and offensive. He offered no explanation, refund or to replace our incorrect order. Absolutely disgusted.

It took 1 hour 10minutes to get our food, when it did come, it was cold and the wrong order. At one point there were 9/9 tables without food. They seemed to be short staffed and when we asked for the manager he pushed the blame onto someone else

couldn't even give this place a 1 bit trip advisor wont let me leave it blank. waited over an hour for food. when food finally arrived my club sandwich was all dried up, daughters burger burnt. management handled it very poorly. no explanation given for the wait and everyone else around me having same experience, some waiting longer. items missing from order. Gave up the will, left inedible food and left. would never ever recommend or go back

Do not waste your money. Bridgnorth is full of good eateries and this place is not one of them! Don't bother complaining, no one will take any notice. Food was cold and substandard

A large split level pub. Which was formerly Crown & Raven pubs.Both the men’s & ladies toilets are upstairs.7 ladies toilet, with nice animal pictures painted doors.At least 3 games machines in the pub.Various TV’s dotted around the pub.Lots of partitioned areas to sit down, odd leather seats about.Beer garden with 10 tables & flashy lights & artificial grass area with 5 tables. Car park is £1 per hour.New menu introduced 14 Sept 16.Garlic bread is awful, came out looking liked pie dough, very odd & unappealing.Food came minus condiments, when asked for pepper was brought a big bottle from the kitchen not in little pots like you expect.The background music sends you insane; it basically got louder & worsened as the night went on. It was pointless having the TV on has you couldn’t concentrate on anything you tried to watch.Music badly needs changing to be more relaxing & at a lower volume.How staff cope with that day after day is beyond me.There is a meeting room upstairs.A disabled toilet is downstairs.A pub I wouldn’t re-visit in a hurry.

Me and my partner went for lunch,after forty minutes wait I complained which was met with a very couldn't care less attitude and told we're busy it will be here shortly,after another fifteen minute wait I complained again,same attitude again, it eventually came nearly ten minutes later and with one dish short,the food was horrible and greasy,will never step foot in there again,total rubbish.

Lunch with probably the worst chilli ever, if I were you i would avoid the food, ok for a drink. The food has deteriorated from only a few months ago

I was there a few weeks ago, where my friends had ordered food. They had ordered only side dishes to eat whilst watching the football. When they purchased the food they were told it was only a 20 minute wait, after 40 minutes of waiting they were told it would be another hour. After waiting for an hour and a half they then told them that the food they had ordered wasn't available. It was obvious that they hadn't even looked at what we ordered until an hour after which is shocking! I had ordered a glass of prosecco which came completely flat. The whole place is a joke and I am shocked that they are still running. The owner has really driven the place into the ground which is ashame as it used to be a great place to go to.

Excellent location and extremely old pub full of character and fine selection of beers.Only down side is the food service. Waiting time extreamly long and food can be below what it can be but this is no fault of the staff as the problem is that they are 'UNDER STAFFED'.Bar staff are running around doing both bar, food, and cooking. I actually seen people walk away because the wait for drink alone as the staff were running around doing foodPotential is 5*, 4* because location, character of pub, drinks available and price is competitive.

Went in on spec knowing nothing about it. Lunchtime menu served until 5pm but we discovered cheap prices meant small portions. Items we chose from lunch menu were not available from main menu. Table and floor were dirty but when we pointed it out the young man was quick to clean the table and tried to improve the lighting as we were struggling to read menu. Food was ok but some items were barely warm whilst others were hot! Decided not to stay for pudding. Cheap and fairly cheerful. The tv was loud but we sat well away. Toilets were not great and could have done with checking more regularly- a broken lock amongst the usual problems. The young server was cheerful and helpful, an asset!

My partner and I visited the Crown for a meal on a weekend visit to Bridgenorth. The pub was clean, nice decor and bustling, but by no means rammed. However, the queue at the bar was extensive, clearly people had been waiting for a long time before us. When we ordered food, I was served by a lad who CLEARLY was on his first day, had no idea how to work the tills, or card machine, and when I asked the simple question did they sell crisps he replied with a lacklustre 'I don't think so?' With no effort to find out if any were available! Ordered a coffee which took almost half an hour to arrive and was given no apology for our wait. But, in all fairness to them the food when it arrived was lovely, looked really appealing, well cooked, would recommend the burgers and fish and chips! Would 100% return for the food and atmosphere, but some of the staff seriously need replacing.

A bunch of us met in the crown for drinks, I asked for a vodka lemonade and the manageress, did them separately, when telling her this she became quite aggressive and said well I've done them now. She eventually changed it but made us feel like we had put her out for doing her job. She either needs a lesson in customer service or sacking. Never again!

As a sports viewing pub, not too bad. as to the large red sugary wine dreadful. Undrinkable. Management declined to taste 'Can't drink on duty' [fair enough]. No replacement offer, and deffo no cash return. an hour later, after the match, there was a reluctant offer that we could sample taste from the two reds on offer. Politely [I hope] declined.And the bar was badly understaffed at a quiet time of day.

Had fond memories of this pub. Went on a Saturday. Poor food, poor service, long wait, inexperienced staff. One woman running around like a headless chicken trying to please all the unhappy customers.

We were looking for a nice pub in Bridgnorth for a decent lunch, as my wife's employers had offered to pick up the tab for her recent long hours. With that in mind, we wanted somewhere pleasant and ventured into the Crown, which is conveniently situated on the High Street.Like most pubs in Bridgnorth, it is a lot larger inside than its looks from the outside and is full of character. It is a light airy environment in there and there is lots of space between tables, so you don't feel hemmed in.The food is very reasonably priced and there is a good selection to suit most tastes, including vegetarian. Contrary to other reviews, we found the staff extremely friendly and helpful, with nothing too much trouble for them. The food itself was well cooked, well presented and with generous portions, so zero complaints there either.Great fayre at reasonable prices, friendly staff and a pleasant clean environment certainly ticked all the boxes for us. The real 'acid test' of a food review is "would we go back there again?" The answer to that is a very big yes.. :-)

Popped in to try the new menu, the wait was quite long and we weren't informed of it at any point. Happy to wait though as it was a Saturday lunch time, our food kept getting mixed up with another tables resulting in one of our burgers being quite cold and with the wrong bun on it which had gone soggy by the time we received it. Food was quite pleasant and the chicken wings were lovely.

Right in the centre of town with a lovely out door beer garden which is great when u have dogs. Limited menu but burgers are great but well done, but still retains the sweetness and juicy beef burgers.Nice selection if limited of real ales but well kept. Well recommend if in Bridgenorth :)

Just been to the crown for a meal the only thing I can say is amazing food with great staff it was brilliant and the manager a.m was fantastic ready made us feel welcome and like her own family this was my first time at crown we will differently be back keep up the great work and will hopefully see you again soon

Place is fine. Perfect pub grub. Have had problems in the past but they have sorted it out once Iv spoken to them about it. Decent prices. Very mediocre but the price reflects that :)

Popped in for a drink but wish we'd stayed put in the rain! The tables were filthy and covered in dirty glasses and the bar staff couldn't even get a latte right after three goes! If in Bridgnorth go anywhere but here!

Wasn't busy but for some reason we had to wait 40 minutes just for 2 coffees. Complained twice and on the third time when we went to get our money back before leaving the coffee arrived which wasn't worth the wait - not nice, too weak.I'm local and thought after the new revamp of the pub would try it out but sadly I will definitely not be going back.

Attended the pub for a spot of lunch and ordered three meals and drinks coming in about £27, when ordering the meals I confirmed twice with Alan that we wanted the sweet potato fries upgrade with both meals. When the meals came out only one had the sweet potato fries so I spoke to the waiter who took the meal after I explained we'd clarified with Alan about the fries. Waiter returned and told us the order didn't have the upgrade and we'd have to pay the extra 75p.Honestly I didn't care about the money but despite their mistake it seems like they do and asked if we wanted the upgrade. Wow.Two of the three finished the meal and despite the third still eating the waiter (nice guy to be fair) came and started clearing our table of plates.They weren't busy but felt strongly like they wanted the table.Pettiness over 75p fries and the feeling they wanted us to leave ruined the meal.The only positive was a lovely staff lady who brought out a bowl of water for our hot pet dog. Thank youAs I said, disappointed verging on annoyed

We really enjoyed our first visit. The staff were attentive and our food was excellent. I can recommend the Fish & Chips off the main menu. We will certainly come again soon.

Visited on Saturday.extremely busy but great atmosphere. I was with my husband and mother in law who was in a wheelchair and a lady came over and asked us if she could help,this was the manager.She sorted a table for us by disabled toilets and even took our order at the table to save us going to the bar.....food was lovely,great value,service excellent,said manager would not accept tip as said she was happy to help.....looking forward to Saturday for our next visit.

Visited on Sunday... Staff were friendly and efficient and a very short wait for food which I would expect for freshly cooked orders, didn't appear to be understaffed so if they were as other reviews state then they coped extremely well as we certainly didn't notice. Service was great, made to feel welcome the food was extremely good and prices very reasonable. Would definitely recommend and will be returning soon :)

Wow to refurb the place if bright and fresh. Great service very friendly and welcoming staff. Good selection of largers,ales,and spirits really nice food not a great selection but food was well presented and hot would definitely visit again and bring our family.

Arrived at the pub 12.30 not many people in who were ordering food, then told 40min wait on food, which we said was fine. 1hour and a half later, 4 trips to the staff asking for an update to be told your food is 10mins, its being plated and still waiting. On arrival of half of food order chips were warm and looked over cooked, straggly bits of bacon and under cooked hash browns. Back to the counter to ask where steak and gammon were to be told not sure, another 20min wait and again inedible. Staff seemed embarassed by what was served and i had to ask for a refund for the poor service. Big changes needed before we head back there, completely disapppointed as used to be regulars when previous owners were in post. One positive was the decor as it has been updated in parts and looks very modern and clean.

First time in since the refurb. Place looks nice, but the staff (one guy in particular) are not very efficient or capable. There was a long wait at the bar and we ordered our food and our server then passed us to someone else (guy i mentioned above) to complete order as she had to do something. A few minutes later he comes over to confirm something on the order (no salad on one). We were then given a box with sauces etc but only one set of cutlery. He then brings us the food 10 minutes later..both with salad. He didn't seem to bothered when we mentioned it and nearly took wrong one back. He did fix it albeit just scraping stuff off. The food wasn't worth the money either. 3 mini burgers with different toppings with fries for £8.99. The food arrived in these cheap looking baskets. Overall, the place looks better and it does now have a wider selection of ales but the service and food let it down.

Beautiful pub in a beautiful place but under poor management 1 hour 20 for burger and chips!!!! Come ooonnnnn Not even busy I expect better from a Marston's pub

I went into the Crown recently for a bite of lunch. The first thing that struck me was the new decor, and with it new bar areas, all of which were staffed. This means you can get a coffee or lunch, or a drink served really quickly. Then I found there was a new exciting menu, with plenty of options for different diets. We are a family that are difficult to cater for, as I only eat veg and fish, where as the rest of the family love their burgers and meat. I am happy to say there was something to suit everyone. The staff were really helpful discussing some of the menu choices, and service was really quick and polite. I have never been made to feel more welcome. After I noticed the new champagne bar, my husband and I decided to come back for an evening out. What a brilliant evening we had. The new manager AM and all her staff made sure we had a fabulous time. We even tried some of the cocktails, which were reasonably priced. I will definitely be visiting again.

Visited the Restaurant/Bar on a lovely afternoon. The afternoon soon turned bad as we he to wait almost an hour for food. Once we had got the food, most of the things were undercooked and had to be sent back. The eggs and hash browns were both undercooked. The staff did very little when we asked them to help out with our problem. Once the problem was solved, the food tastes very cheap and there hasn't been any effort put into at all.

Our first impression was a spacious airy pub, we had to queue for service as only one person serving although a few others were floating about. The food took a while to arrive and by the time staff returned with cutlery our food had cooled, luckily we started eating sides with our fingers.Also £2.45 for a cola? Really????We would not recommend this pub.

We visited Bridgnorth last Saturday 23.07.16 a lovely place and decided to eat at the Crown Inn. If I have any advice for this public house it would be to make sure when serving food that the Knives and forks etc where brought to the table before the food as we had to ask numerous times for these once our meal had come, hence it was cold when eventually one of our party got up and fetched it instead of waiting for the young lad to bring them. Meal wise not exceptional.

shocking service!!!! asked for ice get an eye roll off the bar man! said refurb looks great, he wasn't bothered about my feedback. SHOCKING

We called in for lunch on a warm Saturday and found a table in the rear garden.we ordered sandwiches and a cocktail for the wife.unfortunatly the one we wanted was not available but the owner offered us a more expensive one for the same price.she chose well,it was very nice.the sandwiches were excellent and the service was good.

We were looking for somewhere that was showing the England Rugby match that kicked off at 11am. After trying at least 5 other pubs we arrived at the Crown which was complete with Big Screen and numerous TVs around the pub. We did not eat there but I did see the LARGE breakfast been served at the table next to us, immense.The landlady remembered our round and also spotted when we were in need of a drink, great service.

My husband and I were in Bridgnorth for about a week in May. One afternoon my husband felt like having a cheeseburger, so we went to The Crown Inn. We were in England for over 2 weeks and this was the worse meal we had anywhere. I thought I was ordering shrimp, but instead it was fried shrimp on top of a hamburger. The meat was virtually inedible on both our burgers.

On arrival there appeared to be less than half a pub full of visitors, many of whom were already eating so I was bemused when staff informed me that there would be a 45 minute wait for food. I'd supplied my table number (which was on the corner if the table) but was told the number would be on the menu holder. There was no menu holder, I'd already had to source menus from other tables. Despite this I was told I'd need to go and find the number on the non existent menu holder. I explained a second time that the number was on the table and was finally able to order. I asked if I could have two portions of veg with the kids meal and was told I'd be charged- with a 45 minute wait and a hungry 5 year old in tow I thought this unreasonable as the kids portions are small enough to allow a little extra given the cost. Besides, as I've worked most of my adult life in catering serving the public I'd have been more than happy to accommodate. Thankfully, the shift manager came to assist and offered to help me carry our drinks back to the table. She obviously had far better people skills and seemed to know what she was doing, let's hope she continues to bring a positive influence as the waiting staff also left a lot to be desired. Tables need to be cleared promptly and condiment trays ought to be checked to ensure they have all the things required before they are left with customers.

Popped in for quick pint on a day out to Bridgnorth market , Nice big pub , polite staff and the ,meals looked good , and reasonably priced , Sat outside in beer garden , Steps upto the bar , so how do people wiv wheelchairs get on ? toilets are upstairs , again not ideal for disabled and people with walking difficulties .

Were to start. We came in to the crown to a great welcome from staff. We had the lunch time menu witch was £4.49. I had the NY BBQ melt and it was only £1 to add a dessert. Amazing. The lovely woman that served use. Witch we believe to be the new manager was lovely and nothing way a problem . What the place needs after last experience 1 year ago. Really busy and bubbly place plece. Can't wait to come back. Well done to the new manager. We will be back

Myself and I popped in for a bit of lunch after being dragged round shops. We went for the lunch time deal. I'm not one to write reviews but our food came super fast and was lovely. We were asked if our food was okay and would we Kindly write a review if the food was okay, normally I wouldn't, but then I read the reviews, I found nothing wrong with my service.. Dont judge a book by its cover

Visited Bridge North,for a day out,I have to say it's a wonderful town.But if your hungry,do not eat in this pub,it's vile.We ordered our food,a steak sandwich and a burger,the sandwich was ok.The burger was one a burnt sesame bun,it was meant to have bacon and Chorizo,the Chorizo was 2 cm cut in half,the burger was dry and bacon like plastic and a horrible sausage,served in a plastic basket,that looked like an up turned washing basket lid.Before leaving,we went to the loo,Wow what an experience,the carpet upstairs outside the gents is sticky and worn out,the stench is worse than a pig farm,the floor is covered in pee stains.The ladies were filthy,there is poo sprayed up the back of the loo's and a used pregnancy test kit on the sanitary bin,This is the worst pub/dining experience we have ever known

Have visited this pub on many occasions before and had no problems. Having said that, went there on 7th May, found that it was under new management. We have a dog so we sat outside.I went to the bar to order our food and to my horror there was a long queue, only two bar staff on, eventually after a 20 min wait in the queue got to be served to find there was a 45min wait for food well I decided to wait. The food came but very disappointed with it, not so much choice as there use to be. I think we will give this a miss next time. I was talking to family who had just arrived as we were leaving, they were told there was an hour and half wait, there was hardly anyone in the pub.

This is the second time we have visited this pub and had our money back. The pub is half empty and we were told there was a 45 minute wait for food. In addition it was cash only as the card machines weren't working. We waited a little over 45 mins to be given stone cold food again. When we sent the food back we were advised that the meals would have to be cooked again. Having done this last time and still been served cold food, we asked for a refund which we were given, other tables were having the same problems. If there is a staff problem surely it would better not to offer food than end up with unhappy customers who will not return?

Me and my wife popped in for lunch we werent from the area and the crown looked ideal. We were greeted by a lovely young man named Tom I believe who kindly advised us there was a wait on food, we werent in no rush so agreed to wait. Tom kept popping over and it was a surpise to hear he has only been there for 2 days, he was lovely and kept us updated. When the food did come it was worth the wait. If were local we would definately pop in again.

My partner, children, and myself popped in for some lunch today at about 13.30. after glancing at the menu we decided what we wanted and went to order at the bar. We were shocked to see only two members of staff running around trying.to tend the bar, take food orders and deliver food to tables already seated. My partner had been at the bar for around 15 mins before our order was taken. We were advised there would be a 20 minute wait for the food which we did not mind. After waiting for 30 minutes we were greeted by one of the two members of staff to be told there would be a further wait. ( There were only 7 people in the entire building ! )Anyway, we waited a further 20 mins and were finally served our ( late ) lunch. The waiter was very apologetic and offered us a free round of drinks, we went back to the bar to order said drinks and to place our desert order only to be told the kitchen would be closing immediately and we would not be able to order any deserts. We paid our bill in full and left rather disappointed.

Sun was shining so decided to have drink and something to eat, had the dog with us so thought the large well equipped beer garden would be perfect. So ordered some drinks then went to place meal order, unfortunately the kitchen was closed to unforeseen circumstances. So had to go elsewhere.Let's hope it will be back to normal service in the kitchen soon.

Was very hesitant after reading some of the reviews and I have to say it must be the change of manager as this pub isn't how people have described!!! I went with my 11yr old and she was made to feel very welcome, our food was lovely and we were really glad we stumbled upon it. We've been told it's being done up soon too so we will be back next time we are in the area. The manager was really cheerful and sweet and it was nice for staff to address my daughter directly rather than talk over her head.Would highly recommend!

Honest pub food - sensibly priced. Loved the live music and the family atmosphere. Dogs allowed. We will be back.

After walking around the town, we decided to stop at the crown for lunch.The pub is quite large inside and there are plenty of tables to choose from. We ordered food and drink, pint of marstons smooth (served in a old fashioned pint glass) which is a plus, latte and a Coke, food was fish and chips, gammon and chips, Philadelphia deli sandwich all for just over £26.Food was ok for lunch, nothing special but was just what you needed to fill the gap, and was cooked and presented well.Staff couldn't have been more welcoming and friendly they made sure we had everything we needed.

We ordered three meals at lunchtime this Tuesday they took 50 mins to arrive I foolishly thought that waiting so long it would be a bit special when it arrived...lol ...no....fish overdone, peas cold, gammon so tough it was inedible and a rock hard egg, I went to the bar and complained and was told that they had run out of the one meal I had ordered so she had to go and buy some !!.... why didn't they ask if we would like something different why we would want to wait 50 mins for three mini burgers is a complete mysteryMaking people wait too long for poor food is what this place is famous for don't waste time go elsewhere

I visited the crown a month or so ago and I have to say I was in 2nd thoughts to retry this pub. Previously the pub was run down and uncared for and the food was inedible, with rude staff. What a difference a new manager can make. She was extremely attentive to our needs the food was lovely and served in a well kept pub. She is just what this place needs. Well done to the hiring manager and well done to the new manager( unaware of her name). We will be back with friends and family next time

Went in for lunch. There were only three of us eating but it still took 30 min to arrive. I had ordered 'Philadelphia' - rare steak strips on brown bread with cheese and salad. Steak was over cooked and so cold the remaining fat had congealed. The bread had come straight from the 'fridge. Inedible! The Barman suggested that he may be able to get a sandwich but if a Chef can do this to a simple meal then I didn't want to find out what an annoyed Chef could do.

Always pop to the crown for lunchtime coffee , we only have half hour lunch so a quick cuppa is all we need, this week noticed new menu, an also there seemed a little bit more buz around the place . As if spring had hit the place , lovely atmosphere will be heading there again tomorrow this time ...day off so lunch will be in order .

I don't think I have ever been to a pub that employees staff like this one !Very rude , messy and stinking attitudes . Waited over 1hour for food even though there was only one other family eating at the time , when I asked the waitress on two occasions she just replied "there's a wait " with a attitude and shrugged her shoulders and walked off . When I finally went to the till to ask for a refund I got a half hearted "sorry" , I happen to get a look in the kitchen as he was sorting out my refund from the bar area and my god am I glad that food never arrived the level of cleanliness was stomach turning . Messaged there Facebook page later that day with a hope that maybe the owner or higher management would get back in touch after such a bad experience , the messages where read but never replied to .

went for food valentines day.No food. One bitter on. Went to the loo, it is all disgusting, wants closing down, and starting again. Does Bridgnorth no favours at all.

This pub is terrible ,food is cheap warmed up ready meals,no one replays to complaints ,service is shocking ,beware !!!!!!!!!

3 of us waited an hour and a half for wraps. Staff not bothered. Didn't even get a sorry for your delay. Whilst we were there one family got up and walked out as they were sick of waiting and another couple sent all their food back and left. Food is horrible. Tasteless and greasy. The place is in a good spot but the inside is vile. We were sat under a rotting ceiling. Walls are filthy. Toilets horrible. Don't go here.

Went to the Crown whilst on a weekend away with my wife. The pub is pleasant enough and the menu is good if you want a reasonably priced meal. The food is typical pub food and as will the majority of pubs who do food, it is frozen and cooked to order.The Crown has a large interior and can cater for many, however, it is not A La Carte but is good for a cheap filler and a couple of pints

After a horrid walk around the centre of town with the weather. We opted to dive in to a local pub on the high street.We get to the bar and its quiet busy but there was only one person serving. So we waited, we were told that there might be a delay on the food of up to 30 mins. But we still proceeded to order. The food arrived in 11 mins. I timed it on my phone. The food was tasty and hot and exactly what I paid for. The staff seemed understaffed but friendly. The only downfall is the pub looks tired.

The Crown Inn is situated in the lovely town of Bridgenorth and looks very nice and inviting from the outside. Once inside the pub is large and has some lovely character features. I've visited this pub three times recently and every time the tables have been dirty and sticky, the carpets clearly haven't been hoovered in some time and the whole place is dirty and very dusty. The toilets are situated upstairs and could do with a dam good clean as they were in a dirty state. Every time I have visited this pub It's not been very busy but you have to wait in a quee to be served and they are always under staffed when you ask why the delay to order a drink! I was told when I ordered food that it would be 30 minutes, after 40 minutes the food hadn't arrived so I queed at the bar and asked what the delay was only to be told that they are very busy (they weren't) and the food would be another 40 minutes!! I asked for a refund and to cancel my order and had to wait a further 10 minutes only for a Manager to ask what was wrong with the food to which I replied 'I don't know, It never came after 40 minutes and I've now been told it will be another 40 minutes' I was given a full refund for the food order. A couple sitting next to be had complained about the taste of a hot chocolate drink and also had a refund for food that didn't turn up. They apparently had been waiting over 1 hour for two mains!! This happened the last time I visited but the same problems when ordering food and the huge wait was present on bothy previous visits. It's a shame as the place is very nice and just needs managing correctly, if they don't have enough staff and they are not ready for business then they shouldn't be opening the doors to customers. The staff haven't got a clue what is going on. I came out went across the road to another pub and ordered the same food which arrived 6 minutes later! Yes 6 minutes! It's a real shame as this could be a good place to drink/eat if managed propley. DO NOT ORDER FOOD HERE UNLESS YOU HAVE AN HOUR TO SPARE WAITING IN A DIRTY PUB. I'm sorry to say that the Manager or acting Manager is responsible for the level of service at this pub and he/she should be removed.

The negative aspect about this restaurant was that it took an hour for our meals to arrive. We were pre-warned though when ordering and didn't have anywhere else to be, so we didn't mind the wait. (It gave us more time to have a few beverages!) The meals and drinks were reasonably priced and the place had a lovely relaxing atmosphere. Our meals were delicious and we all left feeling very full.

we wanted a quick bite to eat before going to the cinema, picking the Crown was the worst decision we have ever made, the place was busy when we arrived which we took has a good sign how wrong we were, after a very long wait we were served our burgers, the bun was so soggy with grease it fell apart, we discarded the bun & just ate the burger & chips I say ate but the burger was so chewy & chips burnt to a crisp we gave up. We left feeling sick & disgusted, our day out ruined, NEVER again to return.

Oh my god this place never seems to improve... Previous visits to this great Market Town we have found our selves in this food serving pub.. The staff in the past have been generally women who have no eye contact or interest in the customer what so ever... And alway seem to be negative and unhelpful .... When we visited on the 29th Dec for lunch I was surprised to see how quiet the place was empty tables everywhere. Altho the staff seemed to be all male... I got the impression that there had been a staff change.. I approached the bar man to get some drinks and tried to enter into some light chat... Commenting how quite the place was .. He muttered something under his breath, I asked him what he said and he answered with "it doesn't matter" I pushed for a better answer and he declined to offer a alternative response.. I got a round of drinks and gave him a £20 note he dropped my change into my hand from above and therefore several coins rolled across the bar floor.... Begrudgingly offered an apology ... We then enquired about food to be told 1hour wait... We drank up and left... Not to return again.. Appalling pub.

After seeing the A board outside advertising food we called in for lunch. We were told that they had finished serving food even though the menus and condiments were still out and that there would be a wait of 15 mins for hot drinks. We decided to have a drink and decide what to do. My husband was served a flat pint of lager, we decided not to bother complaining and to just use the facilities. By far the dirtiest toilets I have seen in a long time, there was used toilet roll all over the floor and none of the doors locked. Then upon reading the reviews I think we did have a lucky escape.

7 of us called in today , we were advised if a 50 minute wait for food which we agreed to as we thought the food would be fresh , the Chios were cold and over cooked , the burgers did not have the salad and the staff seemed unable to resolve matters. We were offered 1 replacement burger but we had ordered 4 . Also baby changing table is too high , only 1 toilet in the ladies had a lock . The whole visit was very disappointing . The crown needs a full revamp

Terrible service staff rude had to wait 15 min for a drinking chocolate no apology just a sharp comment why we had to wait which was a lie as young lad behind the bar had said something completely different would not go there again wouldn't recommend to any one

Everyone knows marstons is value for money!, but when it came to our Christmas meal on the 9/12/15 it was exceptional ! Not only did mark an staff go out of their way to make it perfect, one of our party members had a flat battery in their car when going home .......well Mr Jon gaff from behind the bar went out of his way to fetch jump leads his own car and got the battery charged for her to get home safe and sound ...........as far as I'm concerned that sort of help goes a long way so happy Christmas to all the staff at the crown Bridgnorth xx

Went in The Crown on Sunday 6th December 2015 with various members of the Family one of which was my 18 month old Grandaughter not only was the service very poor had to wait ages to get served food was a 45 minute wait, once the food arrived two of us had to wait for knives and forks in the end we had to get up and ask for some as none was brought over the food was very poor and did not enjoy but putting all of this to one side for the moment my grandaughter was sat in a highchair which was brought over to us she put her hand inside the seating area and pulled out a blue mouldy what looked like a chip but there was that much mould on it, it was hard to say for sure she had bluey green dust from the mould all over her hand i immediately got up took the chip off her and held her hand while her mom got the wetwipes after whiping her hands down and the table top i inspected the sides to see if there was any more it was covered in mould and me and my daughter-in-law had to wipe down with wet whipes if ever we had not of noticed her with this mouldy chip she might have put it in her mouth and i think this is a down right disgrace and i will not be going in there again.

Just got back from a lovely day out in Bridgnorth for the xmas market. Sadly our lunch in the crown left us feeling well.... rather disappointed. We expected it to be busy with the market on and we knew there would be a wait for food. I qued for 15 minutes for drinks initially with only 1 member of bar staff on. He advised there was a 30 minute delay on food. Returned to the table and told my girlfriend and within a minute we decided what to order and went to the bar. She was then told it was a 50 minute delay on food. Not impressed as we had just bought drinks but we proceeded with our order anyway. We ordered 1 normal brunch and 1 brunch with the go large option for an extra £2. When it was eventually brought to the table it had 1 extra egg and an extra sausage compared to the normal brunch what my partner had. Not as stated in the menu at all. All of it was Luke Warm or cold and the tomatoe wasn't even cooked. We asked the waitress if this was the correct meal she said it was, we said how disappointed we were and she simply walked off???? We even ordered bread and butter which was stale an dry. No table check was done. My girlfriend went to the bar to complain but waited that long she gave up waiting and returned to the table and we left. This was one seriously bad meal. How can u get such a simple meal so so wrong??? Will not be returning which is a shame as we have eaten here several times over the years.

Had an excellent meal in very pleasant surroundings. Very helpful staff and friendly atmosphere. Menu was topical pub fair, nicely presented and served as you asked. The meal was finished off with a lovely slice of hot apple pie and ice cream and a fantastic cup of coffee. This made for a nice afternoon brilliant.

We visited for lunch the pub was not very busy. We ordered our food at 12.53, it took 20 minutes for our coffees to arrive - not a good start. After waiting 40 minutes for our food I asked how long it would be was told 5 or 10 minutes but they didn't actually check with kitchen, we waited another 15 minutes still no food. My husband went to ask and he explained we had been waiting an hour the reply he received was "no you have been waiting 56 minutes!" The food came - my chips were just warm and the pie overcooked. My daughter had the steak sandwich - very tough meat! My husband had fish which was very nice. All the people in the pub were waiting a long time for food. We did have a check back and we said it was ok we didn't want to moan anymore. We will not be returning.

Party of 4 adults called in for Saturday lunch. Staff said might be slight delay (25mins) but no problem. Food arrived, hot and excellent value - less than £5 for 2 courses. Decent choices and good size portion too. Staff very friendly and helpful.Would definately call in again

Was here today with a friend and we had a late lunch. No problems with anything. Staff very welcoming and polite and food served promptly. Enjoyed the drinks too. Nice comfortable place and brilliant outdoor seating area. Had a meal here a couple of months ago also and that was good. Very often have coffee here with friends mid morning or mid afternoon and service always good. Plus we can all have a good chat and catch up without feeling that you have to rush.

Struggled to find anywhere for a spur of the moment roast Sunday lunch so opted for a simple pub meal.waited 40 plus minutes and not told a wait on food.there was only a few covers in and had to ask where food was.when it finally arrived baguette was hard as obviously over defrosted in micro,Marie rose sauce on prawns like water and chips cold.not a good experience and wont rush back

Well-the Crown has done it again! After the last review-see separately-we went in this morning (11:15) for a breakfast/brunch-as we had a wedding in Dudley at 1 pm! I ordered at 11:20-and the breakfast was served at 11:35-a bit of a wait in a pub that was barely occupied-these breakfast were so cold it was as if they had been plated awhile ago-and left on the kitchen table-these breakfast were sent back-at 11:50 I had to go to the bar-to ask for my money back-the duty manageress returned my money(as if this was not a new occurrence!) -as we came to leave the breakfasts arrived-and even these were tepid!! Sorry The Crown-you are not impressing me!

Call in occasionally, never any problem with the food which is always fine. Lovely friendly staff who work very hard in what can be an insanely stressful environment.

We are regular visitors to Bridgnorth on Saturdays and in the past have called in for a coffee and breakfast sandwich at around 10am and although the service is very slow and there often seems to be bickering among the staff, we liked it for the market day atmosphere.Recently we have been later arriving, choosing to have lunch instead of breakfast and before today we have twice been told that there would be a 45 minute wait for food although the pub was far from busy and we have left and gone elsewhere.Today, however, we visited at approximately 3.15pm and as the front half of the pub was literally empty and the only other people ,other than ourselves and an elderly couple having a drink,were a group of young men by the bar watching the football ,we thought we would be served quickly if we ordered food.However, my husband returned from the bar having been told, once again, that there would be a 45 minute wait.Needless to say we were disgusted, left and went to another pub,which was packed,but we ordered quickly and our meals were served within 15 minutes and they were cheaper and delicious.I really wonder if the manager of this pub wants any custom and after this experience I doubt if we will revisit in the future, as there are a number of good places to eat in the town that provide far better customer service.

As regular visitors to Bridgnorth we thought we would try The Crown Inn for lunch for a change. On first sight it was very nice. Nicely presented and surprisingly large, laid out on different levels. We ordered 2 simple lunches, a steak and onion bagette for myself and sausage and mash for my wife.... And that is where it all went wrong.It took 25 minutes to deliver the food. My wife's sausage and mash was clearly a child's portion, and they forgot to add the gravy. My steak bagette consisted of some sort of scrag end of meat and burnt onions on a very stodgy bagette. My wife asked for the gravy 3 times, every time she was told it was coming but in fact she had finished the meagre serving before it arrived. Yes, there were apologies and offers of free drinks or desserts, but so poor was the service we politely declined the offers and left the restaurant.The Crown looks like a nice busy place to go for a drink but I would never consider eating there again ...ever!

Went in with three friends today have been to the Crown before and always been very good. ordered our food was not told any delay waited 30 minutes and asked where it was to be told being plated up no apology. Had meal average, wasn't asked if it was okay and then had to chase for the dessert, lunch plate collected when dessert was bought. Not impressed at all, as also ruined our day as we had gone on the train and then did not have enough time to see the remainder of Bridgnorth. Will not visit again, very disappointed

Me and a group of friends went in to the crown in bridgnorth to watch a recent football match. We all ate food there and ordered together. Food took 50 minutes to arrive and was very average! My meal was first to arrive, the chicken was well overcooked and tepid at best. The other meals then continued to arrive but the quality didn't improve. A good place to watch the football but not for eating!

Very nice and amazingly big inside , wine £8 a bottle so can't be that bad , went outside as sunny but disgustingly dirty , a million cigarette butts littering the tables and. Floor , so came back inside and a different pub

Went in with partner Friday. As it was not busy we was not expecting the service received! Ordered food & after 45 minutes had to complain just to get starters! Asked for Mayo.... Which arrived 15 minutes after we had finished starters!!! Over an half hour past again & still no sign of mains We actually had the decency to tell them we was leaving after only receiving 1 course out of 3!! In all honesty they really couldn't give a stuff! They had been paid for 3 courses & only managed 1... No offer of a refund & no interest in failed service! Would NOT recommend this place. First & last visit. Plenty of other places to eat in the beautiful town

Went for lunch at the crown pub this afternoon, had the 3 corse meal deal for two people.I paid for my drinks and meal then detuned to my tabe .After waiting 30 min I approached the bar staff and asked about the starter because I was aware of my parking validity running out. The starters came 5 min later with no cutlery or mayo,after finally getting cutlery (that was dirty just from the dishwasher) we ate . Our main meal still hadn't arrived after us being in the crown for 1 hour so my partner and I decided to cancel the order and leave . I would not recommend you eat at the crown as the service is less than poor.

Our first visit to The Crown, and we were a) in awe of the simple pub grub food prices, b) more than happy with the staff/service, being pleasant/efficient. Crown not overly busy, on a warm summers day, where we could sit at the open windows, people watching. Upon todays thoroughly enjoyable lunchtime session would happily make a return visit. Thank you Guys.

We ate here one year ago while enjoying a family day out on the Severn Valley Railway, and were very happy with the food and service, so decided to go back again. However, today we were very let down by the quality of the food. We ordered two 'soup of the days', which were in fact barely warmed up tinned soup, and the other two meals we ordered also came with cold chips. Yuck!! Would not eat here again, or reccomend anyone else eating here.

Cheap average food, but, staff are very friendly. Basic food that caters for the masses in a large public house. Toilets are upstairs with a small beer garden at the rear.

Friendly staff and a large Public house. Food is average and does basically less as it says on the tin!. Toilets are upstairs with a small beer garden at the rear.

Chose to eat here as it looked very good from the outside.. Big mistake.. Service awful no hint of a welcome, no smile.. Waited 30 mins for meal, fish n chip meal ok but served on a cold plate, BLT was presented in stale white sliced bread totally different from menu which said served in bloomer bread, when asked why we had this the reply was sorry ran out of bread.... Standard practice is to go back and explain and offer something different.. No we were given nothing.. This place needs a staff training programme on hospitality. Do not go here , I will not..

Good bits ... Nice decor, cheap food!Bad bits... Didn't have what I ordered - been taken off the menu with no other option! 45 min wait - wasn't warned! Toilets upstairs were probably the worst I've been to in a long while!Won't be going back !

We both had the £3.50 lunch, My husband had gammon, chips, peas and egg, I had Hunter's chicken, chips and salad. The meals were small, but what do you expexct for £3.50? They both tasted ok, we got served quickly even though it was busy. The table was clean, but I had to tell a waitress that there was no toilet roll in ANY of the ladies toilets! Very annoyed about that! Still, £7 got us fed and it was enough for a lunchtime meal. We had coffees from the coffee bar in there, not bad, £3.50 for two decent sized cups.

We've visited this place a few times in the past, and while it's never been brilliant, it was always pretty acceptable. However, after today's visit, we won't be returning!Basically, we waited over an hour for two BLT sandwiches, (one with chips, one with salad), and a lasagne with garlic bread. We weren't given any indication beforehand of how long the food was going to take to arrive, but my mum spotted a sign on the coffee bar (no-where near where you order) saying food would take 40 minutes. However, it took a further 25 minutes on top of the 40 to turn up. There was no apology from the waitress.The food was dreadful! The bread on both sandwiches (white and brown) was as dry as a bone, and no butter or marg had been used, and there was just one solitary piece of bacon on each sandwich, which, by the time we'd removed the flabby, fatty rind, left just a tiny piece of meat. The salad had no dressing what-so-ever, and the lasagne was welded to the dish in a lump, after being microwaved to within an inch of its life!At no point were we asked if our food was okay, as I certainly would have told them!This place makes the Wetherspoon's over the road look like a Michelin star restaurant.Judging by other recent reviews this place hasn't got long left!

Visited this pub after fishing-food(mixed grill)was reasonably O.K.Pub was very quiet for a Wednesday night.Drink was fine.

Popped in on Saturday for a sandwich with my parents. We ordered 2 chip buttys, a bucket of chicken and curly fries and a steak baguette. We were told that it would be 40mins for food, which was fine. The tables were dirty but we just wiped them ourselves. It wasn't particularly busy. after 45 mins we asked at the bar how much longer it would be and were told ours would be the next out. We then saw two orders leave the kitchen which weren't ours. After an hour of waiting I went to ask again and saw our order. The waitress apologised as said that orders were cooked in order. We started to tuck into our food and it was cold. We tried to catch the eye of the waitress but she avoided us. We picked at our food and left. As we have a family member that works for Marston's we try and give them our custom, but never again. I don't think Marston's are interested in this pub anymore and I will be emailing their head office. The complete opposite experience to a Marton's we went to in Salisbury the week before.Shut this place down and turn it into something useful!

Really wish I'd checked in with trip advisor before we went to Bridgnorth as everything we encountered in this pub is already explained in previous reviews.Seemed nice on arrival, reasonably priced. I ordered the steak and pedigree ale pie and my girlfriend ordered a tuna melt with tortilla chips. We took our drinks and sat outside to relax and wait for our meal. After 45 minutes and after finishing our drinks I asked the waitress if she knew when we could expect our food. The waitress said she would go and chase up the kitchen. 15 minutes (now an hour in total) later I got up again to find our food and as I walked inside the waitress was coming out with our food. At this point I was happy to let the time slide as we were starving and just pleased to see the food. Once we started to tuck in it became clear the food was cold, the chips were cold and dry and chewy and i couldn't be sure if the veg was ornamental or not. The pie was dry and cold. My girlfriends tuna melt was cold and dry and their idea of tortillas was about 8 Doritos, no salas or any dressing.The staff at the bar were quick to refund us our money and looking at the other trip advisor reviews it seems to be all coming together as they seemed well used to complaints. What's shocking is they're obviously aware of their inadequacy as a restaurant but doing nothing to sort this out. The staff in the kitchen are obviously in the wrong job and the waitress needs a lesson in customer service and a good manager to shake up her attitude towards her role.We had to get a train back so we struggled to find time to eat anything substantial or really have a decent look around Bridgnorth, seriously tainted our day. Avoid this place.See attached image of my girlfriends horrible tuna melt.