Crown & Anchor Bar and Restaurant in Mansfield

Lovely staff but desperately needs a refurb and a good clean

Been fairly regular for the past 7 months, and never had an experience like today. My friend and I went in today around 4 o’clock, she ordered a salted caramel frappe no cream with coffee, the staff member « Amy » promptly forgot these requests, and had to be reminded as she was putting cream on (not sure if she did actually put coffee in), we both wrote it off until I was served, I am lactose intolerant, and asked for an oat latte with vanilla, at first she had the regular milk jug for steaming and I had to interject and then when pouring my coffee shot, she attempted to use a takeaway cup that had been face down in the water/coffee/milk mixture in the tray of the machine (as it had been taken apart for I assume cleaning 3 hours before closing), I then asked her not to use that cup as not only do I have allergy to milk it’s also really gross, the whole time they were being standoffish, and then when I got my drink there was no vanilla as she had forgot that too, although she apologized and corrected the error, it just felt really uncomfortable to ask for what I paid for to be made safely and properly, the rude demeanor took us both off guard, I have never had anything happen like this before but it’s just disappointing and below standards.

Family gathering, friendly attentive staff, food was served hot and well presented, and tasty, all at a reasonable price. Will visit again and recommend.

Love a good karaoke night at the Dragon 😊, great atmosphere, friendly bar staff. Great for watching all type of sports 😊

Tesco has a fabulous range of gluten free products, the Tesco cafe does not. One gluten free mince pie at Christmas, that’s it. Surely it is not difficult to provide an occasional gluten free cake / slice so couples or families can have similar treats with a tea or coffee. Always disappointing!