Cross Keys in Redcar and Cleveland

I had a 60th birthday meal here with 28 people, it was lovely, staff were great ,we stayed overnight ,room was great 👍we will definitely come again, gorgeous food, amazing staff, a little jewel, my friends come often, now I know why, thanks for such lovely memories

Food delicious as always, first time coming for breakfast though and would highly recommend

Had a large family meal with about 28 inc small children. We were given a separate area which suited us fine.From start to finish the staff couldn't have been any more attentive and helpful. All starters,mains and dessert delivery ran very smoothly and we had no complaints about the food. A good selection of beers are on offer. We stayed over and the room and bed were very clean and comfortable.Would gladly stay again.Thanks to all staff involved in our evening and stay

Went here for our Xmas meal service was great food was beautiful had beef cheeks my friend had ham hock absolutely fabulous 10 out of 10 to the chef lovely place breakfast was fantastic too

Stayed here while staying away for work, great little place! Room was nice and simple, bed was comfy, spare pillows. Restaurant side was good, reasonable price, nice food! The only fault is the shower, that was pretty naff! Comes out like a dripping tap!

Me and my family was staying close by for a little holiday weekend and we decided to pop in for breakfast, unfortunately it wasn't nice experience at all . I've ordered farmers breakfast, I don't think I ever seen breakfast presented more poorly than this one but to my disappointment not only it looked very poorly it tasted even worse, cold and not nice at all. Didn't eat any ! service wasn't any better not only stood by the bar for about 10 minutes while listening staff gossiping at the back btw we was the only ones in the pub and they did see us coming I've asked them for breakfast menus no one bothered to ask if our food was ok ☹️ , shame because pub is stunning and beautifully decorated for Xmas

First impression very good value for money. Had a lunch with the wife to suss out the place as just moved to the area. Will go back to eat as the Xmas menu looks a very good offer and value for money. The reception rooms are vast but cosy and very well presented. We did not stay in a room but the online gallery does show the hallmark of its former life as a Premier Inn. Thankfully, Chef & Brewer have invested in the public areas and have made it very appealing.

Very nice little place to stay. The rooms are decent. The prices for food and drink are extremely high for the quality that was served. On one of the nights I had the rump steak served with about 7 chips. The steak was a very poor cheap cut with more gristle than meat on it. I ended up eating elsewhere on my third night. Breakfast was OK for my 3 mornings. Only bad point was bacon that had been reheated and served.

Stayed here for two nights, the staff were very friendly and helpful. The bar and restaurant area was lovely and cosy. And the cooked breakfast was top notch!

We had a small get together with friends and family on the night before our wedding. We were roughly 15 people. I rang up a few days prior to book a table or space to accommodate our group. The lady answering the call was anything but helpful, she stated that they won’t be able to accommodate us because they will be to busy on the Sunday night. So basically turned our booking down. We all decided just to turn up on the night and risk is as the location suited all attending. Don’t get me wrong it’s a nice pub and beautifully decorated etc. The MAIN thing about this establishment is the poor service!! We were made to feel like we were an absolute nuisance from when we arrived till we left. They clearly make too much money and I along with everyone felt the same. It seemed like we gave them a headache spending our money there and we all together did spend a lot. It’s a real shame as it’s right on our doorstep, but we will never return.

We arrived today at about 1pm with our two dogs. We were greeted and pointed to the dog area. The dog friendly area is very small which wasn’t a problem as there was a table free. We were ordered at the bar and then the knocking and banging from building work started and was on and off during our time there. It would have been nice if someone had informed us that this was going on before we ordered and got settled for what was to be a leisurely lunch. The meals came after a reasonable wait, husbands steak pie huge and tasty, however I ordered the fishcake. It was on a bed of wilted rocket that was supposed to be the seasonal salad, the fishcake had all broken up it had been fried so much and the poached egg was virtually hard. I asked the waitress if that was it and she said she had checked with the chef and it was, but she didn’t want to serve it. I obviously sent it back and made a different order which was pleasant but we both ended up eating lunch at different times. No one came over to check on the second meal or to apologise. The pub was very quiet and there were numerous staff dotting about. Very poor customer service. Surely it would have been better to gain a happy customer on site rather than a poor review on Facebook. We left very disappointed. The only really exceptional thing was the dogs 4oz rump steak.

Quietly hidden away. Lovely atmosphere. And the best chicken tenders I've ever had at a pub. They do it properly. Thanks to Paul, steph Sharon and Tonya, steve and Dave who were amazing

We stopped here Friday-Monday as it was ideally located for our weekend of running and race recce for an up coming race (Hardmoors Roseberry Marathon) - there's a great view of the hill from the carpark. The hotel itself looks ok but our room could of done with a lick of paint and a few more electric sockets for charging your phones and other electrical appliances we all travel with nowadays. There is a very decent 40" tv which you can cast to from your phone easily which means we got to watch the footy over the weekend which is a big plus in my view, as we love to relax after a run on the moors. We did have several Dinners here which were all tasty although our Sunday lunch was lukewarm which was slightly disappointing. Breakfast was very good and you got plenty especially with the full English 😋. The dining area had a lovely roaring fire on the Friday when we arrived and had our 1st meal but was off the rest of the weekend, so we felt a chill every time we visited for food, but we just made sure we had a jumper on - so not a big problem. Staff were all very helpful and friendly - the stand out for this hotel! No problem stopping here again

We came to The Cross Keys while on a family trip to Guisborough. The chefs, Ste and Mark, made an amazing steak and ale pie. The dessert was delicious and the service was fantastic! Ellie and Tonya took great care of us through out the whole night. We would definitely eat here again.

Came to the crosskeys for a family meal. We were sat by the fire up the top. Our drinks order was taken promptly our food order was taken. Some of us had starters. Came out with in about 10 minutes. Our mains came out about 20 minutes after the starters. We all enjoyed our meals. I had the cod and chips, delicious by the way. My partner had the mixed grill and stake was cooked perfectly. We were asked if we would like desserts but we were to full. Our young waitress was very attentive and nothing was to much trouble. We will definitely book another family meal to the crosskeys.

Another trip to the cross keys this time just for a coffee and a pastry/muffin. the white chocolate and lemon muffins wow lovely to say the least will be back here again for our monthly visits

Frequent visitor and always excellent service and friendly staff happy to help Highly recommended

Last night went to The Cross Keys for our monthly visit. All the team were excellent, especially Lucy. She was very cooperative and overall did a great job as a waitress. We all had a very nice time and the meals prepared by Dave were beautiful. This is why I keep visiting.

Normally come for dinner or tea. Decided to try brunch wow we weren't disappointed had a farmers breakfast sounds like a strange concoction but it works and also had a full English one of the best I've tried.will deffo be back for brunch again 😊

Today 29th October myself and my wife visited the restaurant where my wife had creamy mushroom followed by the signature burger. I had belly pork bites followed by the mixed grill. The food was excellent, hot and very tasty. I have always had my steaks well done but Gemma (chef) cooked it medium rare and wow what a fantastic taste it was. I'm smitten now. Gemma you have switched me to medium rare from now on. Gemma you are a credit to the Cross keys & to yourself. Well done also to Leanne for making our visit a wonderful experience.

Food ok but only just. Used to be better. What happened?

Lesley was friendly, polite and very professional I would highly recommend her at front of house for service

Very lovely customer service and lovely food too

We only went to the pub, not the hotel, so can't really comment, but the pub is lovely and the service is very good. We only had a sandwich and a cup of tea, the young barman was very friendly and helpful. Great place to stop off on the way to Scarborough.

Whilst holidaying at Runswick Bay we decided on a trip to Butterfly World and spotted The Cross Keys on the way there, so on the way back we decided to pop in for a meal, which I'm glad we did. We were greeted and seated with pleasant ease & banter. After checking the menus, I chose the wild mixed grill consisting of a venison stake, a duck leg, and a wild boar sausage, homemade coleslaw, fried egg, & what I would call potato wedges, but are labelled as chips. The meal was excellent 👍 regards to the chef & kitchen staff. Mum had a lamb shank shepherd's pie, which surprised as it was a complete lamb shank complete with bone topped with mash & cheese. She devoured the whole plate full, which is the best recommendation going, since she growing older her appetite has lessened, so for her to finish means the food was superb 💕 We were looked after by Jimmy, who was brilliant and expertly handled my sister, who's humour is as dry as the Sahara and can seem spiteful & bitter at time. He took her in his stride and helped to make our visit pleasurable & memorable. Jimmy your a star 🌟 The only downside was their location, which is in a great location off a major road, but could be sign posted better as it's slightly hidden away. We originally drove past it, but it was well worth the loop back. Also note the entrance is to the rear of the building, with parking to the rear as well as the side. We did notice a couple of cars drive into the emptier side car park and decide not to stay as the car park was nearly empty. Don't make that mistake. Park and go in. You won't be disappointed.

Great no nonsense hotel pub. Staff who served us were really friendly and helpful.

Had a family meal at the crosskeys for my nanas 92nd birthday. It was a great night the staff were very friendly, especially lucy. The Sunday launches fantastic. We will definitely book again

I visited on a particularly busy Friday night, the atmosphere was great and the food was amazing (I would recommend the smothered chicken). The service was excellent, despite how busy it was and our waitress Ellie was very attentive and polite and gave us recommendations for things to do in the area as we are staying nearby for a couple of days. Overall an excellent evening and we will be visiting again soon!

Food was good, hotel room was very poor, stains down the walls, worn out carpets, damaged and aged bathroom units and bathroom full of black mould around all the seals and tiles 🤢 was only staying for 2 nights or would of been checking out and moving to another hotel ended up showering at the gym

This was a last minute internet booking as we’d just got off a plane and needed somewhere local and convenient for a birthday meal. We enjoyed our meal, especially the salted caramel tart which was delicious! And we must commend the lads on their impeccable service - very attentive.

7pm on a Saturday night the place was empty We had a booked table waited a long time to receive menus and even longer for our drinks order The food took at least half an hour to come and when it did most was over cooked the fish batter looked like the scraps from the bottom of the vat and fish was so dry it was sent back Mushroom pie with four chewy pieces of mushroom in it , with seasonal veg and oven baked chips. well the chips may have been oven baked but that's what you do with mc cains frozen chips! the veg was defiantly frozen veg too broccoli carrots and peas It gets worse as I found a large peice of cling film in my food with "throw out by Tuesday" written on it so 2 of us didn't eat a meal . They removed all our meals from the bill which was a nice gesture but I still won't be eating here again as I have never had a decent meal here in the last 10 years

Rooms were ok but needed a little tlc (bathroom especially). Service was good although we did wait over an hour for dinner one night. Located in the middle of nowhere which was fine for us.

Food mediocre and didnt receive the full order, no table check and supervisor was not pleasant, wouldnt go back

The chef Dave did really well with our food tonight really tasty, we had steaks ! We come here a lot. The food is very good and staff are friendly. Of course we will be back again.

Amazing food. Came last weekend. Was pleasantly surprised. The place has changed so much since we were last here. Very bright and airy. Tastefully decorated. The food was fabulous. I had slow cooked pork belly. Best I've ever had. The staff are friendly and polite. Will definitely be back soon.

Came for a meal last weekend. It was beautiful. Best pork I've had ever. Staff very attentive and polite. The place has changed dramatically from last time we visited. So light and airy, modern yet tastefully decorated. Will definitely be back.

Excellent meal and service I would definitely recommend 🤩 Especially Ellie and Chef Dave 👏 We will definitely be returning Cross Keys has a lovely atmosphere and is decorated beautifully

Enjoyed a delightful meal and really appreciated the friendly welcome and hospitality being looked after by Lauren. Also compliments to the chef Sue?? for an excellent meal. We have driven past the Cross Keys countless times over many years on our visits to the Yorkshire coast and are delighted that we finally paid you a visit. We will definitely return in the near future. Thank you for capping off a wonderful day.

My husband and I came for dinner, we had garlic mushrooms and the fish and chips the things we were disappointed in was the large mushrooms seemed very slimy really need small mushrooms and the chips which were frozen chips you used to make the chips yourself and they were lovely. I think people are looking for home made food I could stay at home and eat conveniant food

This is a place I have stayed before, and I have a very experience. 👍 very comfortable, and the staff are friendly. I will be visiting again.

Absolute fantastic service both waiter and waitress were fantastic couldn't do enough terrific fast service with a smile food was great thankyou

Popped in for lunch with my sons today. First time I've been in years but will definitely be back! Lots of choice for lunch. Settled for a steak sandwich, which cooked just as I asked. Really great service from Emma, very helpful and welcoming

Came tonight with friends, (staying in Wyke lodges) opposite. Booked a table easily on the phone, turned up, shown to our table. Wonderful service by all, especially Evie. We all ordered different things from the menu. I ordered Duo of chicken, absolutely beautiful. Ate everything & ordered the chocolate fondant for dessert. Oh my days, delightful. Will definitely visit again. 4 very happy campers 😁 thank you.

Friendly, proffesional staff and lovely setting

Just returned from a nice weekend stay at Cross Keys. Excellent service and very friendly welcome. Really nice breakfasts would happily return next time we visit the area

Came across this place completely by chance this evening, dropped in for dinner and found the most charming ‘pub’. Great food, cosy decor and lovely outside area. Best of all - really friendly and great service from a super team!! I’ll be back again really soon!! HIGHLY RECOMMEND!

Went for tea last nice, the food was delicious and the service by Paul & Jimmy was great 👍

Wonderful food with wonderful service from Emma and Sharon. We’ll definitely be back!

Been for Sunday dinner was lovely and great portions good service from Steph Paul and Tonya and well done to the kitchen team

Nice pub/hotel abit out of the way but also nice and quiet. Steph paul and tom were all amazing!

We stayed for 4 nights at the Cross Keys Hotel. The staff were really friendly & helpful and the hotel itself was lovely but we were disappointed with the room as water stains on the outside walls apparently due to a leak & the bathroom was in bad need of a revamp. The toilet wouldn’t flush properly but the manager Anthony quickly organised the repair. Must say thought Anthony & assistant manager were excellent regarding any problems. The food was good & selection also. Jim & Julie

Had a lovely lunch today - 5 th August - very well looked after by Anthony / pleasant and courtesy and really good service

Emma was excellent with our orders tonight 1st class

Called in a few times for a coffee recently. Gorgeous coffee. The last time we came we had a light bite lunch cheese toasties. Not sure where the light bite bit was but they were lovely the best toasty ever. All the staff are really helpful and friendly but it was Emma who gave us all the info about the light bite lunches. So helpful and nothing was too much trouble.

Lovely food and friendly staff, although we ordered off a set menu and the system charged us at normal price, we did get a refund though.

Food was ok. They turned more people away than were actually dining..dont think they had enough staff in kitchen. I do think they have just reopend like...Paul our waiter was marvellous and probably one of the reason we will go back...

The Cross Keys (Upsall) is a great pub & hotel. Excellent service, drinks & food (Lunch), friendly & polite staff. Always a fabulous atmosphere, attentive staff, handy facilities, dog friendly, and beer garden to rest after eating and enjoy the countryside views.

Great meal at The Cross Keys. Great service from Georgia! Amazing recommendations from her! And Ste the chef cooked up a storm! I will be back!

Friendly, welcoming, flexible. Always greeted with a smile.

Had Saturday lunch in the beer garden which the dog enjoyed as well. Steak and Ale Pie, the wife had a signature burger which were both enjoyable. Will return.

Great stay! Staff were very friendly and helpful, was served by Anthony and Lucy for breakfast who were both very polite. Food and service was great! Would stay again.

Great pub, excellent food choices in the restaurant. Rooms large and spacious nice touch with coffee bags and fresh milk container to fill in the restaurant. Great staff, really helpful and cheerful. Top beer tip, Thank you!! Easy to get to. Nice beer garden. Would recommend Bx

Won't be eating here again. Food very disappointing. Ordered a mixed grill which at £20 you would expect to be half decent. Not so! 1 sausage, 1 large piece of gammon, 1 tiny piece of steak and a piece of chicken breast that could have come from a budgie. Along with chips, half a tomato and a fried egg - definitely not worth the money. When I pointed out the size of the chicken to the waitress I was told 'that's the size they're coming in!'. In that case maybe change supplier?? And also the attitude. I was brought another piece of chicken albeit reluctantly. Hardly surprising the place was empty. With many excellent eateries around you need to up your game Cross Keys or you too will end up a drive through coffee shop.

Just a lovely lunch, in pleasant surroundings, served by attractive staff.

The Cross Keys very kindly play host to the Guisborough Silent Book Club every Tuesday night. The management were very encouraging from the start and found the perfect spot for us to gather. The staff have been friendly every week, it is a lovely cosy place for us to meet and we enjoy every minute of it. Can't thank them enough for letting us spend our Tuesday evenings here.

Breakfast on Wednesday morning 12/06/25. Excellent quality breakfast and great service from Sharon. Would definitely recommend. Another visit for breakfast on 18/07/24. Again, an excellent quality breakfast, great value for money and very attentive service again from Sharon. Will definitely be visiting again *****

Lovely food today at the Cross Keys

Another delicious breakfast, excellent quality and great value for money. Served very attentively by Sharon. Would definitely recommend *****

The food was lovely and we had the best service from Emma who made sure everything was sorted for us! Will definetly recommend and come again.

Went here for lunch on Sunday 14th, on the recommendation of a local. He did not let us down :) Lovely atmosphere, excellent service. Best steak and ale pie I've had in a long time, and the apple tart was perfect.

Lovely meal this evening Food good and tasty Service good given plenty of time to choose and not rushed at all ( thank you Emma )

Lovely meal for Betty's wedding anniversary (50th) Tonya & Leanne were a great team and looked after us all. Would recommend this venue

Another great gluten free meal, and fantastic service from Emma.

We don't visit as often as we like due to commitments. We visited for lunch with a friend who hadn't visited. The food is always consistent and lovely. You are very reasonably priced and a warm welcome is always well received. We would like to complement the chef Gemma and front of house Tonya and and Emma. Be proud that you work above and beyond for Greene King, you deserve such recognition. Pam and Brian

! DO NOT BRING YOUR CHILD HERE ! My 3 year old was caught running around by one of the staff, instead of coming to me THE PARENT and address that he was running about she took it upon herself to YELL at him “NO RUNNING IN THE RESTAURANT ”instead. My child has complex needs aswell so when he came back to the table he was crying and in shock. I do not think that that person who I now know is called STEPHANIE should be shouting at my child or any child for the matter. Completely appalling and I would advise people to NEVER GO HERE IF YOU HAVE YOUNGER CHILDREN !!!!!!! I will not be returning to this restaurant ever again, it’s the 2nd time it’s happened, it’s happened with my child and my friends child at Christmas.

Stayed here for a wedding, staff were excellent, very helpful & friendly even letting us check into our room 3 hours early which saved us so much hassle later on. Room was nice and spacious with everything we needed and very comfy beds. Enjoyed a lovely breakfast in the morning which was piping hot, also having access to the continental menu, fruit juices, etc. Special mention to Tonya for checking us in & looking after us at breakfast. Would definitely stay here again.

Lovely pub great atmosphere staff fantastic! Drink snd food are great!!! that’s where the good stops😂, the tv is tiny for the size of the pub and not ideally placed(brick pillars in the way)Rooms basic with no plug sockets next to beds(it’s 2024 surely hotels know the requirement of charging outlets!!!) Shower was absolutely abysmal!!! Pressure couldn’t even project water away from the holder! Rooms on the roadside can be noisy being on the dual carriageway. There is double glazed and an extra window but still noisy.

Went for tea with hubby and sister in law as we are staying at campsite over the road. Staff were lovely and very helpful. Food was good. Would definitely go again. Took the pooch aswel in a separate little space. Water bowls and water for dogs. Very good

First time here had trio of meat Sunday lunch excellent food service quick will definitely come again

A long time since we'd been in the " keys" it was always a popular pub/restaurant so it was a shock to see it almost empty. The beers were excellent, the menu had been decimated from what they once were which is actually a good thing...far too many, on more than one occasion I ordered something which they didn't have. The meals were tasty and there was a decent amount. However on picking up the tab it became apparent not just this place but a lot of others that the prices have rocketed, which may have been the reason it was empty. I appreciate the cost of living explosion but being in the middle of nowhere the place needs to attract the punters in whether that's via drink or food. Just revisited after receiving an email for a BOGOF deal from the owners. It was excellent, unfortunately they have changed the beer supplier, still nice but not as good. This is exactly what was , I hope the initiative worked for them. Will be going back for sure!!

I booked for Fathers day and the menu looked nice. The staff were very friendly and helpful. The meal was very disappointing A slice & 1/2 of beef that was chewy, a Yorkshire pudding that was beyond stale, tasteless gravy, 4 pale roast potatoes a wet handful of cabbage and a sliced carrot. A square cold stuffing. It was £24!! No mash!! The meal sadly did not reach the description Description- Sunday roasts All our meat roasts are served with garlic & rosemary duck fat roast potatoes, herb-roasted carrots, seasonal greens, a Yorkshire pudding, sausage meat stuffing and gravy The trifle was not very nice, custard was hard and the cream was weird. Jelly bottom that was it. I’m don’t normally complain but £56 for 2 dinners, dessert and 2 lagers was too expensive for the meal I received I paid that in Leeds last week and the Sunday dinner was outstanding!! I didn’t say anything to the staff as my Dad was with me on his Fathers Day. I won’t be booking in for a Sunday dinner anytime soon

An old favourite been 30 years, felt like been back

Did not stay but did was lovely and service to notch. Staff very professional and polite

Exceptional quality hotel with great food and drinks, high prices but worth every penny.

Fantastic gluten free options 👌

Visited for family birthday. We were looked after by Luke who couldn't have been anymore helpful. All our requests were met by Luke in a friendly and professional manner. The only criticism would be the garlic bread which used to be lovely, now different type and not nice at all. However we all enjoyed the meals and to have a lovely server in Luke made all the difference. He is a credit to the place. Thank you.

My wife & I have been visiting the Cross Keys for At least 40 years,Anthony & his team are probably the best management team that it has ever had.Service & food always excellent, keep up the good work. John Daniels

My friends and I have been meeting up at The Cross Keys for coffee every Monday for the last couple of years now, so as you might guess, it has become our preferred place. It’s relaxed, comfortable and has excellent staff and is well managed.

Great manager, great staff great service. Very friendly and efficient. Very comfortable and friendly atmosphere. The coffee was fresh and served with a smile. Very welcoming staff.

Lovely large dinning room good atmosphere clean tidy and great food the mixed grill is amazing and great value for money, staff very polite friendly and helpful will definitely return thanks clive A+++++++

Not been for food here for a long time. Called in for evening meal. Pleasantly surprised. Food was very nice. Decent selection of alternative specials on the day. We had a thyme chicken dish off the specials and a steak and ale pie followed by sundaes 🍨. As a bonus staff were very friendly and attentive! Will definitely be returning.

Didn't stay here but had a Sunday dinner with my partner. I had the beef sirloin roast. It was very disappointing, not even 2 full slices of beef, 1 Yorkshire pudding, a cube of stuffing, small bit of veg and 4 frozen roast potatoes. When paying £16 for a Sunday roast, you would expect it all to be fresh. Theres so many places that do a better Sunday roast cheaper than here. Don't waste your money here, go elsewhere. Definitely won't be back and wouldn't recommend to anyone.

My husband and I stayed at The Cross Keys for one night using a virgin experience voucher. After reading some of the past reviews we were pleasantly surprised with the hotel. Yes there are some repair/maintenance works needed in the rooms but they were clean and comfortable and we really enjoyed the stay. The meal in the pub in the evening was spot on, really good food and great service. We had a decent night’s sleep and it was very quiet. We felt this hotel was good value and thoroughly enjoyed our stay.

Reception area was clean. Slow to respond to the bell push. Room was clean and warm. Beds comfy. Loved the coffee bags. Shame about the mould on the bathroom ceiling and one small patch on the bedroom ceiling.

Lauren was amazing! From the minute we entered, nothing was too much trouble for her. She was so kind, welcoming and attentive! Good food, atmosphere and service.

Lovely tasty hot food , had a lovely lunch . Restaurant was spotless and so were the toilets. Staff were attentive and even the manager popped over for a friendly natter.

Been for another visit to the cross keys today and yet again I can't fault the place lovely food and lovely service as always from anth and Leanne will be back again

We’ve eaten here many times over the years during the week and have enjoyed quality food at a reasonable price with good service. Sunday’s experience was shocking. Two small pieces of gristly beef. Leathery Yorkshire pudding. Overcooked, undersized portion of limp mixed vegetables. Four bland small roast potatoes. All served cold. At a cost of £15.79.

Excellent as always, we will definetly be back again soon. The food is always delicious and the staff are superb, can't fault it.

We enjoyed a lovely breakfast at the Cross Keys and found the staff to be friendly and helpful. Would highly recommend :)