Creams Cafe Ipswich in Ipswich

a wet muddy puddle had more taste then my ice cream. i requested a refund but the manager was so rude and when i walked out he told me to go F myself.

We came here after visiting Cozy Club which was amazing!!! We thought it would be a nice to pop across the way for our dessert, however the experience was terrible I can’t believe they can charge the prices they do for disgusting terrible quality food !!! First dessert was cold and when mine was eventually brought over it was cold as well !!! Will never go to this restaurant again very disappointed.

This place is amazing!! Good service and excellent hand made waffles, pancakes, cookies... Definitely if you go, you will get out like as a happy Buddha!!🤣😂

This place is amazing!! Good service and excellent hand made waffles, pancakes, cookies... Definitely if you go, you will get out like as a happy Buddha!!🤣😂

Waffle was cold and undercooked. No kinder bueno on it. No I’ve cream. Went to the store in Ipswich but they had closed half hour early. Now Deliveroo are offering a refund of £1.60!

Waffle was cold and undercooked. No kinder bueno on it. No I’ve cream. Went to the store in Ipswich but they had closed half hour early. Now Deliveroo are offering a refund of £1.60!

Never one to complain when it comes to food but felt that I had to. We waited over 20 minutes for our drinks one being a white hot chocolate which basically tasted like hot water! We then waited an extra 15-20 minutes only to be served the wrong order, then when our crepes arrived they were rock solid and tasted disgusting. Service was poor and unprofessional, telling us how the crepe machine is awful, take crepes off the menu then? Asked for a refund this was accepted but staff lacked training and I really hope that I receive our refunds as we nearly got charged again! What happened? I went to this place once before a couple of years ago and it was great? I’m worried about the food storage and how it’s prepped you might make someone seriously sick as you are selling stale food! Will not be returning.

Our initial choices were "Not Available"! We ordered alternatives. We were not told that each meal would be delivered individually. (That is to say one at a time with a pause of at least five (5) minutes between each so that the first person had finished before the third was served! The Hot chocolate was at best tepid and it was necessary to twice ask for the final drink which was a Tea! After waiting for over one hour for the last of eight (8) meals (which arrived cold) we were told they only have two waffle makers and only two staff members to serve. Needless to say we will not be returning!

It took so long to get our food barely any people there the staff are really dull and boring they seem depressed and basically it took ages l dont like this place

Firstly their Freezer was broken, so couldn't serve half the stuff on the menu. Secondly our food wasn't delivered together so some people in our group was finished before the rest of the food. Same with our shakes. When our food came out not everyone had ice cream, as the Mr Whippy machine then broke as well. We where then offered some extra ice cream when our food was half way finished. Unfortunately we won't be returning. A very disappointing experience.

The waffles are amazing. The food hygiene is good and the facilities are clean. Service is good. Definitely recommend.

Slow. Took nearly half an hour to get a few simple ice cream cones. Taste not worth it at all. Each cone came separately at random intervals too.

Absolutely awful service would never go back

Very disappointing. Waited 20 minutes for the first of our desserts despite there only being 4 other people in the place. In that time they came over twice to confirm our order because I guess they forgot. Then the desserts came out separately with at least another ten minutes in-between each. Items missing from two of the three desserts. Extortionate prices. Desserts were either cold (waffle/crepe), bland or too sickly. All the staff were young and were clearly disorganised or disinterested, or both. I've never said this about an establishment before, but I shall never be returning.

Nota happy visit. The ice creams came on their own and I had to wait s further 10 minutes for my crepe. Hubby went to ask were it was to be told there was a problem with the crepe machine. Perhaps staff could have told us this.. when it finally arrived the crepe was very thin and crispy like a tortilla wrap after it is cooked. Also never got the Ferrero rocher as advertised. No will keep away from creams and go to Kappa instead sorry

Not a happy visit. The ice creams came on their own and I had to wait a further 10 minutes for my crepe. Hubby went to ask were it was to be told there was a problem with the crepe machine. Perhaps staff could have told us this.. when it finally arrived the crepe was very thin and crispy like a tortilla wrap after it is cooked. Also never got the Ferrero rocher as advertised. we will keep away from creams and go to Kappa instead sorry but your service was so slow and not consistent despite there only being another couple of groups in.

We were greeted by a lovely chap “L” he explained we would have a wait and sat us at our table, considering there was only 4 other families it seemed a long wait, however it became very clear the wait was due to the numerous deliveroo, just eat ect orders ect, there was an apology from “L” for the 45 ( advised 30) minute wait, yet there was apology after apology for the drivers. It would have also been nice to have been asked if the pudding was OK and on leaving saying Goodbye to myself and other customers. I also later realised I was over charged. We have visited numerous times and this experience has left me and my family not returning. Work on prioritising in store customers as much as delivery drivers because for me and i’m sure many others positive customer service brings back customers, that and not being overcharged!

We visited yesterday for a family ice cream, not only did it take 15 minutes to order our ice cream it then took a further 15 minutes to get 1 of our 2 desserts, after another 15 minutes I asked where our second dessert was, I was given a blank look and showed them our receipt, to which he then had to go and investigate, finally after this we got out order! Try telling a 2 year old that his ice cream is still coming when we already have one on the table. Considering the restaurant only had 4 families, the staff were slow and only able to do one ice cream at a time! The toilets are disgusting with no loo roll in any of them. Definitely will not be going back anytime soon

Very clean - lovely staff who were so friendly explaining the menu etc & recommending what to have, clear they love the food themselves which is nice! Waffles really lovely with lots of choice!

A group of 3 of us came here for the first time just over a week ago at about 5:30pm, it wasn’t busy there was one other table occupied. As we entered we were told that they weren’t serving hot drinks, hot deserts or ice cream sundaes. I asked if I could have the ice cream as a sundae instead of the whippy ice cream machine which I was told no which wasn’t a problem. I went for a milk shake which when it was brought out, it was completely watery and didn’t taste like anything. When I complained and requested a refund we were told “the machine isn’t working properly that’s why it isn’t thick, you should have been told that” which we weren’t. It became completely uncomfortable when the lady starting snapping at the young man who served us. The two stars are for the waffles because they were pretty good. But overall it was a bit of a disaster which is sad because it had so much potential.

Expensive, small, mediocre portions Update: In response to my review, Creams decided to say my portion was not small. I expect for £12 worth of cookie dough to have more than a small plate, also the photos on the menu of cookie dough don't look anything like what was provided. Changed my review to 1 star.

The worst place ever. Really poor service

Absolutely amazing... If you're ordering for two people you could get away with one waffle they're so big! Luckily they allow you to take some home in a box! Also the high chairs for little ones are comfy "at home" style ones so my little girl was having a blast with her kids waffle! 💜

visited yesterday for a treat, 3 children 2 adults. Food was not delivered together so some people were half way through before others even got thiers, items were forgotten and we had to remind staff. Ice cream was nice, pancake was nice, waffle tasted like scrambled egg. 1 staff member was nice the rest were uninterested, not the greatest experience

45mins + for the order to arrive at the table. They did say when we arrived they were short staffed however even with that in mind it felt like an age to wait. Food was great when it did arrive, just felt sorry for the staff having to give refunds to unhappy customers who couldn't accept the waiting. Creams management - support your branch and staff and get some more staff in!

Nice selection of desserts. Portions are large.

Great deserts. Freindly staff. Coffie could be better. Waffles are the best

Just abysmal when ordering out. They have NEVER got an order right. Better in house but they just can't cope with deliveroo orders.

Place appears understaffed to deal with demand. Leaves you waiting a long time for orders which arrive at vastly different times from the rest of your table. Staff come across rude and untrained to deal with the amount of orders.

There must have been 20 tables and the waiter couldn't find a clear one. Only two or three occupied, the rest covered in dirty plates and glasses. Beind the counter was equally messy. Shame.

Super slow… wait 20 mins just to get an ice cream. Staff are clueless

Went here this evening, waited 50 minutes for our order to come, 1 apple crumble and a crepe and a smoothie. Smoothie took 35 mins to come even though orders after us received theirs before us. Apple crumble was pretty bog standard given it was microwaved so couldn’t really fault that but unfortunately the red velvet crepe came out freezing cold, asked for it to be remade only for it to come cold again- disappointing. Poor staff are clearly unhappy, very understaffed, place was full of dirty tables full of dirty plates. Not impressed that no one offered any kind of resolution for the crepe not only being cold but also the time it took to receive it cold twice! Wasn’t even that busy in there. See screenshot taken of my nationwide notification when I received food. Really disappointing. Don’t think we will be back. Edit** I feel for the staff, they are so lovely and I really felt awful having to ask them to remake the crepe but it really was cold and not pleasant.

Rude staff that made the atmosphere uncomfortable and hostile! The blonde lady serving us was rude and condescending due to the fact we were ordering vegan food. We asked if Creams had non-dairy milk and was told bluntly “we just have milk… semi-skimmed”. The demand for plant-based food is rising, as a business it does you no favours to discriminate consumers based on their dietary preferences. I would advise that your staff have appropriate training on how to interact with customers appropriately.

I ordered a waffle and paid extra for ice cream to come on it. My waffle came…. No ice cream…. I queried it and the guy went to check… came back and told me that nope I hadn’t paid for the extra ice cream. I asked for a copy of the receipt as had paid over £16 for a waffle and ice cream…. He went away and then came back to advise I had paid for it but they thought I wanted it separately. Fast forward 20 minutes I’d finished my waffle and husband still didn’t have his ice cream. He had to go and ask - when it was brought over no apology but just to be told they are made from different parts of the kitchen so a wait is to be expected. Food was fine - some kind of kids party going on with kids running round everywhere Lots of young staff who don’t really know what they are doing

I ordered a waffle and paid extra for ice cream to come on it. My waffle came…. No ice cream…. I queried it and the guy went to check… came back and told me that nope I hadn’t paid for the extra ice cream. I asked for a copy of the receipt as had paid over £16 for a waffle and ice cream…. He went away and then came back to advise I had paid for it but they thought I wanted it separately. Fast forward 20 minutes I’d finished my waffle and husband still didn’t have his ice cream. He had to go and ask - when it was brought over no apology but just to be told they are made from different parts of the kitchen so a wait is to be delivered expected. Never got the receipt I asked for. Food was fine - some kind of kids party going on with kids running round everywhere Lots of young staff who don’t really know what they are doing

Waited for the best part of 50 mins on a quiet Sunday early evening - roughly 4 tables only with about 5 staff to 'serve' them - only to be served the one hot desert we had ordered (the others were 3 x 2 scoops of gelato which still hadn't arrived by then!) couldn't be served with ice cream. Nobody thought to tell us that an ice cream parlour didn't have ice cream. No apologies, no offer of alternative e.g. gelato - just told that I could have squirty cream or nothing. It would be difficult to run this place more inefficiently. Manageress not interested in our feedback - just argued that it was busy with one member of staff per table. Although not sure what most of them do apart from stand and watch the one person who seemed to be making the deserts. Went to Kaspa's instead - served in 10 mins and very good.

Honestly so good we normally order from Kaspas, tried creams because sick of expensive kaspas taking ages to arrive to. Pleasantly surprised how good the deals were! When arrived the ice cream was the perfect temperature to eat my waffle was pillow soft and had a good crisp to it topped with sweetest strawberries and chocolate. Other half had 3 cookie dough and finished within couples minutes. Will be ordering more now!

Terrible service, staff rude took 15 minutes between our first meal to our last there were 8 of us for grandsons birthday . Ice cream never did turn up. You can see why they take your money first🤬

Nice food, rubbish service. Our server found it difficult to understand our order and then deleted one of the items.

Too slow . 20 mins wait for 2 coffees . Not even busy day

On arrival we were seated quickly, but noticed our table was sticky and had ring marks on. The menus we had looked really cheap and tacky. The laminate peeling off, and they were covered in chocolate and sticky finger prints. Some menus had parcel tape on them, which we found indicated that some items were out of stock after trying to order something from a menu without parcel tape on. There were tables at the back of the restaurant with dirty plates and cutlery for the duration of our visit. Mirrors and windows are all very grubby and look like they've not been cleaned in a while. Rips in the benches. Everything is grubby and sticky. I went to use a bathroom, however one was out of order, another was locked and the the third one was being used by a just eat/ deliveroo driver, who thought it was appropriate to use the toilet with the door wide open in a "family friendly" restaurant. I walked straight out, but the state of the bathrooms should have stopped me from returning once the man had left. We only ordered a cheesecake and a slushie, the slushie took 15 minutes to arrive and the cheesecake 25 minutes and was warm and sour. It was served with unpolished cutlery with lipstick on. The straws provided were too thin for use with a slushie so I had to ask for a spoon. The delivery drivers are very off putting, they seemed to be harassing the staff and delaying the orders for the people dining in. Me and my partner both work in hospitality and while we can't fault the staff for being polite, they just looked miserable and deflated. There were just too many things that ruined our visit and we won't be returning.

Orderd three waffles took over 30 minutes to come out staff were apologetic but not much use . Freak shake was nice but not easy to eat could do with a spoon. Edit: only just had chance to update this review but the staff actually gave us some free scoops of ice-cream to apologise so I've bumped to three stars. Tldr food is nice but place appears understaffed I would consider this place if you don't mind waiting .

Was served by 2 very polite ladies, I had time to kill in Ipswich so popped in. I had the strawberry waffle. It was amazing. Only comment I would say is lower the ac down a bit. Well priced. Definitely retuning

I came into creams, hungry for an ice cream but I was appalled at the disgusting service I received. Staff did not look happy to serve me, I was waiting for over 25 minutes for my food, the table was literally dirty when I sat down and the toilets were not cleaned. Did they use Colgate for the mint ice cream because I was literally chewing the ice cream. I complained, as a paying customer should and the manager was snarky, did not acknowledge my query and told me I was wrong. I’m going to be actively informing my colleagues and peers about the service I received, you’re lucky this is the furthest action I’m ready to take right now.

Had a bad experience. Visited a few days ago and the atmosphere was hostile. The manager was really rude to the staff members who seemed scared. The waffles were slightly overcooked but decided not to mention as I was worried I would get the poor employees in trouble. Been there before and enjoyed the desserts, but now the whole experience reached another level of terrible. Felt bad to see the place go downhill.

We were advised no savoury menu when at the counter ordering. Whilst not the end of the world, it would have been useful to have been advised prior to being seated. We ordered a cookie dough waffle, slushy drink and Ice cream sundae. The slushy had an unusual taste (not sure on the flavour). Then the sundae was then brought over but no waffle. It was a good five minutes before the waffle arrived. Both were disappointing, the waffle not very warm with the cookie dough having an odd texture. The service was next to none. Taken to a table, order at counter and when the food was brought over left on the table, no question on who the food was for or whether we needed anything else. We left the majority of what we ordered and won’t be returning

The worse serve ever ,we order 3 ice cream desert and wait 45 min for that nightmare, and only kids working there,zero organisation there

Never coming here again it was my first and my last. The Service is bad 3 year old could have done better.

Not the best service waited quite awhile for our food to come. And also waited a while to be seated. We had to be refunded and cancel our order because it was taking too long. We also noticed that it was quite unhygienic over the counter and it could of been better!

I always like to come to Creams after a long day at uni or work. The staff members are always friendly and they already know me and my group, so always know we will have the usual mouthwatering milk cookie dough 🤤 I love the...

Absolutely awful, ordered for delivery and it never arrived and after waiting 2hours I received a notification that it had been cancelled. Been reading through recent reviews and it seems that's been the case for other people too so will definitely not be ordering with them again. Very disappointed as I was really looking forward to it as I know the desserts are great from eating at the restaurant previously but clearly delivery is their downfall which is a shame.

Waited for 10 minutes at the waiting area, was not busy, staff were not remotely interested in serving us, I had to ask then got grumpily seated and given menus without any information on ordering. Another 20 minutes of silence and watching other customers being...

as an ex employee of this particular job i feel for the staff due to the awful management, however, i was not acknowledged for at least 10 mins despite the restaurant not being busy..

I ordered dessert from them a number of times over lockdown with no issues. Tonight I ordered again, a buy one get one free offer for us both. One turned up. I called them, thinking I would give them a chance to correct it as...

Love the naughty desserts here. Great choice and value.

Totally appalling ordered and waited an hour and a half before they cancelled the order, what a waste of time just order kaspas people far better

Incredibly unreliable with delivery and availability. The food is great but they really don't seem to want to sell it to me. Edit to respond to creams reply: I agree, I should be able to order within those times, but your store keep either taking your online presence offline and stop taking orders without warning, or refusing to accept my order when I do manage to place it . Its absolutely shambolic.

Rude staff, unhelpful. When waiting to place order the staff member just said ‘yeah’. Awful customer service won’t be returning!!

Food was cold and tasted appalling. The manager was unapologetic and couldn't care less. The food came with 10 minute intervals and when we sent a plate back, we had to remind then to remake it! I'd recommend Kaspas

Awful experience and awful customer service. Came there Saturday afternoon with 3 children. Entry was blocked with a barrier, but no staff was there and no signs. Waited for about 5 minutes and then asked a girl on a till if anyone is going to show us the table. Been told they are 4 on a shift and we need to wait as they operate at full capacity. After another 10 minutes of waiting I went to check myself if there are any free tables and counted 8, which is 2/3 of the total number of tables. Spoke to the same girl who just repeated that they are just 4 on a shift. I asked to call a manager, who wasn't helpful at all, just told she will clean a table for us but we need to wait for another 5 minutes at least. At this point we just left. Covid is not an excuse for letting 3 little children to wait standing in doors for 20 minutes while 2/3 of tables are free but dirty. No help from manager, she didn't look interested at all. Horrible experience which won't be forgotten.

Scan the QR code on your table to order and the waitress will bring your amazing creation directly to your table. They do EO2HOut. Incredible sundaes and the giant cookies are to die for.

First time ordering, they kept the money and we had to order at the counter paying in cash, therefore paid twice. The waffles were dry and tasteless, with way too much chocolate sauce and barely any toppings....

Decent portion sizes, unlike their competitors.

Creams is such a rip off, the price is way to high for the amount you're getting,, I do not recommend this as the waiters are extremely grumpy and never smile. I ordered a cookie dough and it was the smallest amount if burnt cookie...

Excellent service and brilliantly set up for safe dining

Just to make it clear from the start, we always visit between 12 and 18:00ish because of our preference and timetables. We had never had too wait too long and always had a great service. The manager is really friendly and so are all the...

Told to wait for waffles and pancakes 1/2 hour as takeaway deliveries are being served 1st before customers actually in the restaurant. Ordered an apple crumble and then told they will not sell it as it's too expensive to buy in from supplier so forced to order an ice-cream instead, when it came out it had nuts in even though we picked an item without nuts, the manager added to the order NUT ALLERGY, so the staff were aware. I have an allergy to nuts!!! This is terrible. We all ate our ice cream before our daughter had even been given her toffee pudding and complained, the manager argued with us saying he told us it was a half hour wait but he only said it was for waffles and pancakes. The service was extremely bad, the attitude from the staff was rude and I will never go there again.

Told to wait for waffles and pancakes 1/2 hour as takeaway deliveries are being served 1st before customers actually in the restaurant. Ordered an apple crumble and then told they will not sell it as it's too expensive to buy in from supplier so forced...

Great place to go if ur got a sweet tooth lots to choose from nice seating area. Will visit again.

Lots to choose from. perhaps too much. Service is pleasant but way too slow

Love the marathon shake!! Could be a little thicker but nice staff nice clean place, wait wasn’t too long. High recommend

Pre dinner desert, wide choice of deserts. I enjoyed a pancake with maple syrup and strawberries. Expensive for one item but was very nice.

Great dessert restaurant. Would be 5 stars if we didn't have to remind the girl that was serving that we ordered drinks twice

Lovely place but just for 2 children's drinks it took 10 minutes for us to get them

Very nice, good service would recommend

Went with some friends, ordered the tirimisu waffles. They were yummy but took over 25 mins once ordered. The woman who served us seemed confused and stressed. Whilst I was ordering she rushed off to talk to another staff member without saying anything to me......

Great service friendly staff. Helpful with my dietary needs Been here regularly and seen some improvements over the last few months

My partner and i went here on a date night and i have to say that it was not at all what i had hoped for. The ice cream was more of a flavoured puddle than a proper dessert. If you like your frozen treats...

Not sure if he was a new starter or manager as he wasn't in uniform and clearly had no idea what he was doing. Seemed like he was on some kind of power trip over his very young employees. Horrible to see and hear disgusting...

Went here today with friends. Had high hopes but wouldn't bother going back again. The worst thing was that my daughter fell off the step up to our table that wasn't clearly visible in the dim lighting and sprained her ankle. The experience wasn't really...

Absolutely love it in here every time I visit, I can't stay away!!! Yazmin is particularly good (and very flirtatious 😳)

Staff seemed confused as to what we were ordering although we ordered off the menu. Kids enjoyed their deserts but my apple pie was very bitter with cold custurd. I didn't bother complaining as the waiter was quite rude so we just left

Great choices and good service. Food was delicious

Wide variety on menu and utterly delicious.

Nice desserts but not very clean

Had a lovely apple crumble and custard. My favourite.

Friendly staff, good menu choices and vegan options too.

Salted caramel ice cream delicious. Not so sure about the pistachio. Good milkshakes

Nice range of ice creams. The sundaes were a bit dull but most people ordered the waffles.

Overpriced. Tables went uncleared for a LONG time.

I took my little boy this week before the cinema, shared a waffle which was really lush! All arrived in great time and with a friendly smile from our server Aiden! Will be back.

My experience at this desert parlour was rather extraordinary ,the customer service was excellent and preparation of my beverage was carried out in a organised manor.i happened to notice the individual who served me was Aiden ,he was very polite and informing , I can see that the staff here at this shop are well trained.

i always come to my local creams in the ipswich buttermarket and not once have i had a bad experience. we get sat down by the lovely staff within 5 minutes of waiting even if the restaurant is busy. the tables are very clean and there’s such a happy , positive atmosphere around you when you first get sat down. the menu is amazing and i never find it hard to find something i fancy. the choices of desserts are endless; from waffles, crepes, gelato, cookie dough, milkshakes etc, as well as having savers menus, vegan and kids options as well. they are all presented as shown/described in the menu. the staff as so polite and always make my experience even better. you know that the desserts are fresh and handmade there as you can even see the staff making them behind the desserts. i recommend to anyone who lives in / visiting the ipswich area to go to creams and give it a 100% truthful 5-stars

Complete rip off ice cream. One tiny scoop of ice cream the size of a golf ball with waffle cone for £3.10!!! Need I say more!!

Thoroughly enjoyed my experience here, good food and especially good service and help from Aiden!

Great service and great tasting desserts, was served by a boy called Aiden, he was really friendly and helped give suggestions as to what I should get

Fun atmosphere and friendly staff. Excellent service by Sofia who welcomed us with a smile and made some excellent recommendations from the menu. I look forward to the next visit.

My experience at creams was amazing. Fantastic food, my server, Maisie I think, was brilliant. She was extremely friendly, helpful with allergen requests and was just great to talk to. 12 out 10, have recommended to friends.

Maisie, our server was the nicest person I could of been served by. She was quick to bring the food out and was able to break down all of the added extras, smaller sides etc. quite easily. Fantastic service, will definitely come back soon.

The food was amazing as well as the lovely staff. I was served by Aiden and he was really helpful. Thankyou