Creams Cafe Camberley in Surrey Heath

Excellent service. Waffles were amazing. Despite a mistake in the order the staff quickly resolved the issue.

Waffle wasn’t cooked very stingy with the topping only good thing about it was the ice cream

STAY AWAY! The worst experience I’ve had in a restaurant ever. £60 down the drain, quality of food was terrible, ran out of batter, some food came after everyone else on the table had finished. No one would take responsibility. Ginger teen behind the counter should not be working in customer faced service, applauding attitude. Manager no better, didn’t seem to care. Sorry was for show. I advise anyone to support businesses which actually care about customers and traditional English values

Don’t mind it being late but both items arrived cold. The waffle tasted like it was made 3 hours ago. Waffle was dry and even the sauce was dry. You have lots to learn from Creams in Slough.

We came in earlier today and noticed a lot of seats were taped over, which honestly doesn't look good. Toilets are always filthy. We waited for quite a while (HALF AN HOUR WAIT) for 2 tap waters. I would have forgiven it if it was busy but there only 3 other tables aside from us. When I went to check at the bar for our drinks, the person at the till was extremely rude, and another employee, who had ended up up finally serving our drinks, was disrespectful as well. Not only that but I waited nearly 10 minutes for my food to arrive, AFTER my partner had gotten his. It also came to me cold. I have worked in the food industry for years, so I do have an idea on what good service looks like, however I was really disappointed, as I used to come here and never had service so appalling. I checked online and can see this seems to be a reoccurring problem. Please deal with this.

Absolutely appalling place! Expensive, terrible, low quality stuff and no caring or attention to detail whatsoever! At first we got another table's order - this was whisked away. Two of our party ordered a ferrero rocher based dessert - they came without ferrero rocher! We asked about this and were asked, "so you want ferrero rocher..?" a while later a small bowl turned up with two ferrero rocher in it and was plonked unceremoniously in the middle of the table. Another of our party wanted cheesecake. It turned up completely nude - no accompaniments, cream, sprinkles, decoration of any kind, just a small slice of what looked like a 99p supermarket cheesecake, on a plate, for £7. The cheesecake was frozen in the middle so we sent it back. A while later another bit of cheesecake turned up - still frozen in the middle. The whole place is miserable, old, tired, dirty, kids running around unchecked. Absolutely horrible place! No wonder you have to pay before they bring your order.

Not impressed! Vanilla cheesecake was frozen in the middle, a second one after a complaint was even colder. The cheesecake and lemon meringue came without any cream, ice cream or any decoration. It could have been made to look a lot more appetising especially for the price. We ordered 2 sundaes with Ferraro Roche’s and they were missing, after asking we were given four chocolates in a bowl! The knickerbocker glory was the only item that was very nice. A disappointing visit.

Took 3 hrs to arrive, too late to eat, food was wasted.

Been to this creams multiple times in person, always order the same thing. Ordered it online and it was AWFUL. I ordered two strawberry chocolate crepes. So dry with hardly any chocolate inside. Awful quality food. Waste of money. In store you also usually get soft vanilla ice cream with the crepe and none arrived.

Great experience, sticky toffee pudding was mint. Other review saying it’s bad is lying

Very efficient service and good quality food. There’s a good range of options to eat. Nice and friendly staff.

Always excellent quality of foods, tried new items today, it was really good. Good customer service as well...

Perfect place if you crave for dessert! Delicious waffles, we were served quickly enough, and price is more than reasonable - tbh I wasn’t expecting that waffle will be that big for that price!

Not as good as it used to be. Staff were polite but crepe wasn't very nice.

Great service from Mikayla & Esme! Thanks 😃

Terrible, terrible service. Had to wait ages for our order nearly 1 hour and we hadn't asked for anything fancy, just coffee, milkshake, 2 crepes and 3 × 2 scoop icecreams. Got coffee first, then after 30 mins one crepe which was cold. Table next to us had received nothing despite waiting longer and chasing order. Then another 20 mins later one more crepe. Chased for rest of order and said maximum 10 mins and said it was because they were very busy!! No they weren't they didn't look rushed or stressed. Just totally inefficient and disorganised. We saw other tables give up and leave. You need a proper Manager on duty to organise properly. Found the whole shop dark, gloomy and depressing. Why is the decor of an ice-cream shop like a nightclub. Also the toilets were disgusting.

I would give 0 stars if possible The food isn't bad but the service is so appaling i would never go there again. When we arrived the restaurant had maybe 2 or 3 other groups in it and yet somehow it took over 40 minutes for only some of our oder to arrive. This was only mine and my partners food, with no sign of our child's. When the waither went away we assumed it was to get the child's and all the drinks but this was not the case and when there was no sign of anyone coming back we had to go up and ask what was happening with the rest of the order. They apologised and told us it was just being made but it had clearly just been completely forgotten as we then had to wait almost another fifteen minutes for our child's and our drinks although they still managed to forget the drink for the child. During this our child who only a little over 2 was getting more and more restless and upset especially when his food had not arrived and showed no signs of coming. Never in my life have I had service so poor and with a complete lack of care or accountability taken about the situation. If they can't even manage to make and serve food and drinks in a reasonable time frame when there's only a couple of people in the place beforehand I hold no hope of ever getting anything if its even mildy busy. Avoid at all costs.

When we arrived one of the girls at the counter said ‘i’m not serving them’. I ordered 2 scoops of ice cream, it didn’t come for half an hour, I went up and asked where it was as the rest of my party had almost finished and they said ‘they forgot’ and when they brought it over they had brought over the wrong thing. The waffles were dry. We had ordered an Oreo waffle that came with only one Oreo on it, and a tiny bit of sauce.

Was Missing 1 item but did manage to get that refunded

Came here on Sunday 21st of July with my partner. The staff member sat us at a table for 2 but the place was near enough empty. I asked if we could have a booth and he said no they’re for bigger parties and I said what have you got a lot of reservations then and he said no I just gotta keep them open. Pretty ridiculous I could understand if the place was packed but it wasn’t. Won’t coming here again. FYI the interior is rubbish looks like a night club when it’s serving deserts. Head office should really look at that.

Unfortunately the delivery driver left the food at my back gate which is on the road. You cannot hear anyone knocking if they tried!! It could have been stolen. There are clear instructions for delivery on the app!!

Birthday party,, lovely ice cream and cookie dough. Everyone happy! Great after laser tag running around :D

Completely ruined our food with how late the food was! I contacted the restaurant after 40mins of ordering to chase the order. They told me the driver had collected it 30mins prior. Still, another 25mins for the food to arrive. The poor driver explained he had been given multiple orders to deliver. Over an hour is not acceptable, especially for a dessert order. I am not happy with this service as the food has been thrown away and unedible.

It was very soggy not very happy with it and I would like some of my money back because it was redicous

Was rally disappointed, check.menu for diabetics and they have nachos on the menu, get there to find that they actually don't do anything savoury at all.. to be told they don't have the space... so had a cup of tra while watching the rest Eat their ice creams..very disappointed. Service is very.very slow even eith four members of staff and only ten.people.in the restaurant.

The ice cream was great, but it took so long to arrive. 18 minutes for pouring 2 scoops into 2 cones. The audacity!

Food was cold and dry! The milkshake came with a small thin straw that you can’t drink a milkshake with. Waste of money

Awful place, waited over half an hour with no one in the restaurant for 1 crepe and 1 pudding! Slowest service ever received. The place smells of dirty fryers, greasy tables and not a clean place, it’s disgusting. Won’t be coming back!!

Customer service is some of the worst we have ever seen! The staff is rude and clearly don’t care we were asked to wait to be seated, there were tables free and each time we asked if we could sit down they kept asking us to wait! We waited for the foods for 20mins once seated, waffles were cold and soggy… When we mentioned it to the staff they said there was nothing they could do!!?!?? The place has gone downhill and we wont be coming back again!

We had our first visit to Creams in camberley 2 weeks ago, and were served by AJ. He made our experience there unforgettable with his friendliness, enthusiasm, personality and overall professionalism. We had such a laugh with him, and he has my dad in stitches. Because of his outstanding customer service, we are making our visits a weekly thing. Please pass on our appreciation to him. He is a valuable member of your team. Rachel

me and my friend ordered our food and would be told it would take 10-15 minutes which we were completely fine with. My friends ice cream then came after 5 minutes and was given a dirty spoon. After being told they were having troubles with the machine, the man said he would come back and let us know how long we would be waiting because we were on our lunch break and needed to get back. He then never came back and we waited 30 minutes for it, by then my friends ice cream was melted. We then politely asked for a refund because we were now late and also the food was so delayed and we were not informed properly, the man replied saying they could only refund it if they took the waffle back. He said when we next come back ‘it would be on them’ and we said could we just have the waffle off the bill today because we weren’t going to be coming back. His reponse was ‘i can’t because it will affect our sales’. We will not be returning.

estimated delivery time kept getting later and later. 8.10pm eta when first ordered. food didn't arrive until 9.28pm. waffles cold and ice cream was melted.

Did not recieve it was sent to wrong address yet had changed it

Good service by Sammy and Hannan!

Waffles came as pancakes pancakes came as waffles. Was estimated to be at ours for 7:20 and ended up arriving at 7;45

Hannan and sammy were brilliant with their service really enjoyed our time here and will definitely recommend for families for parties

I’m dairy free and ordered my own combination ice cream. I accidentally ordered the caramel instead of toffee sauce. Alex kindly came over and checked the order as he remembered me my allergy. Thank you for that!

Takes 10 minutes for a hot drink, the staff are always playing and talking with each other , they barly move out of the spot when they play with each other real shame on a place like this!! Then when it's been more that 10 minutes if I ask where is my drink I get moun at by the staff....

Shocked with how the crepe was drenched with too much lemon juice

First time at Creams Cafe Camberley, and had a brilliant tasty time. Started with their classic “Hot Waffles - Millionaires”, which includes Lotus Biscoff crumb and was amazing. Then tired their Fresh Crepes “Old School Classics - Creams-a-tells”, really lovely. My personal choice was their Warm, Gooey Cookie Dough menu, ordered the “O-RE-O Cookie Dough”, which tasted great. I had their green tea, highly recommend to balance the sweet goods. Also, the staff from the beginning till the end of my meal were very helpful in picking the menu. They really look after for newcomer like myself and offer their expert advice on choosing the food. Also they work really well, professional and efficiently. The manager is great always very welcoming and gave me their “Winter Warmers - Sticky Toffee Hot Skillet” as a complimentary meal to try out, which I took in their takeaway box. Overall, the vibe and atmosphere is really warm and feels like you’re at home. So come on down with your friends & family or couples to enjoy their tasty desserts food at Creams Cafe Camberley.

My order was tossed at the door, when I checked the order status it showed to be delivered, I opened my door to a complete mess! Both drinks spilled on the floor. Every dessert upside down. What a disgusting way to treat a customer, and their home!

Ordered the Oreo cookie dough which very tasty thanks to the recommendation of Joe and his colleague who were helpful in this pleasant dining experience

Thankyou service very friendly and profesional and prompt thanks again

I came in a couple weeks ago with some friends just to have some fun cream after a workout. The service was quick and my order was sorted well. Joe did our order and he was really polite and certainly a character.

Brilliant service! Super friendly and great food! Jo was a fantastic server

For an Amazing friendly loving staff and food experience . Team members Sofia and AJ hhave done amazing at welcoming us . Thank you cream cafe

Not only was the food stone cold, but the ice cream with it had melted. I actually had to go a find the driver that drove straight past here and decided to deliver the food 1.5 miles from here. Resulting in bothering a lady in another area and having to arrange with her to leave my place and come and collect it. Simple basic map reading skills needed and still can’t be achieved.

Waffles we had was really nice the milkshake was lotus and tasted like a vanilla milkshake so was a little disappointing could deffo do with some work as I have so much better for a lot less money. Abdul who served us was a very polite young man and his service was very good.

Hannan was very helpful and kind

Very nice place just that inside is a bit cold but lovely staff and food

Abdul asked for a review so we made a good one.

Very nice vibe. Lovely food. Staff make you feel welcome. I believe Tilly made our food. Got inhaled.

Esme was charming and very helpful. Kinda hard not to like someone who gives you ice cream to taste !

Food was in an awful state in the box like someone had just thrown it in and didn’t care. Order took nearly 2 hours when I ordered it said 45-55 minutes

Really good experience and the food is amazing

The waffles are soo nice came here with me and my mate loved it

there was an offer to get a free cookie dough if you spend over £20 which I did and then did not recieve the freebie. I also ordered an extra ice cream which didn't come and the delivery time was constantly being pushed back! portion sizes just get smaller and smaller. not happy!

Late.. aswell as forgetting my ice cream and straws for my milkshake?

Aj was really welcoming and friendly, amazing service and a very good salesman!!!

The atmosphere was poor from the start. Ordered at 20.54hrs for (x3 large oreo thick shakes + cream) takeout, with only one table sat at. 3 deliveroo drivers waiting. Was served immediately and told to take a seat. Staff working at the pace of a sloth (not that of a snail!). After 6 minutes approached the counter and was told immediately that i could not stand there, as this was a staff area. Queried how, when i was stood at the customer side of the counter right next to the ice cream section. And was told i needed to move immediately. Explained was waiting for my order. Staff walked away. Deliveroo driver came and stood next to me. Smiled and sarcastically told him apparently we can't stand here. He in turn retorts with obscenities. Staff intervene. He leaves. Still waiting, and told my order was being prepared. A new staff member prepares milk shakes rather than thick shakes. I advise that these aren't thick, and told to wait, as order not yet complete. Wait. He pours more liquid into the third cup and tries to add whipped cream. I advise i had ordered the thick shakes and these were excessively runny (consistency of a shop bought milkshake from the fridge section). Request a refund. Told no, this is my order. Call upon the shift leader/ manager and advise, he will give me a refund as i am now 26 minutes into waiting and being fobbed off with choco milk as a thick shake. Wait a further 5 minutes for the refund. This isn't the first shoddy experience here. Service is often slow, tables sticky, and often products sold out. Steer clear!

amazing yummy and really good service thank you for delicious waffle and ice crea

Waffle was undercooked and very floury in taste. Only a few bites were eaten as it was so bad. Ordered a separate Gelato order of 2 scoops, only 1 arrived. Overall, a waste of money and disappointing really.

Friendly staff and delicious deserts. Highly recommend!

Waited for an over an hour, tried calling the establishment 5 times but they never answered. Then to top it off, sent me my order completely wrong, with missing items.

We were served by AJ and he was exceptional with his level of attentiveness, his politeness and friendly attitude. We were a large party of 9 and the desserts were very well made and delicious. A very good team were operating on this day despite it being a Good Friday and busy service. Thank you guys

Fantastic friendly service. Made my birthday girl very happy, even got a candle to blow out! Great ice-cream and lovely coffee.

Staff were super friendly and made mummy laugh a lot. (From Miles)aged 9

Spilt milkshake and missing ice cream

Company states its open, address is a residential address not a shop, open on just eat but dont accept orders, wasted a huge amount of our time waiting for order to go through then saw other reviews saying the same thing. This is not how to run a Business,

Took an hour and a half to arrive from ordering which is a ridiculous amount of time!

Good food. Good service. Great treat for the kids and the Mrs.... Thanks Creams

Only a small part of the order arrived and courier said he would go back and get it but store is closed now so not much hope of it arriving now

But didn’t receive my sons donut

Food was cold (meant to be warm)

This is a really nice place to have dessert, especially the other day when I was greeted by one of your staff Georgia, she had great customer service and even recommended me one of your milkshakes, which was quite filling but amazing. Again, great hospitality.

WHERE IS IT? Delivered to wrong house thanks for wasting time

Long delivery times, and on top of that I was missing the most important part of my order

I had a terrible time at Creams. The staff were very impolite and disrespectful. They seemed more concerned with having fun than serving the customers. One of them, AJ or something like that, was very aggressive and looked like he wanted to fight with the customers. He was already in a conflict with some delivery drivers and was swearing at them. The place was dirty and unsanitary. It took ages for our order to be ready because the staff were busy arguing with the delivery drivers who were also waiting for a long time. I would not recommend this place at all. If you are looking for a way to spoil your day, go to Creams Camberley.

1/2 the order was missing, had to reorder and therefore paid a second delivery charge!

Ordered for delivery. items missing from the order. Called up to let them know and the guy didn’t even apologise, he just told me to come to the store and collect the missing items. Worst customer service.

Straw was missing and coke was flat

Crepe Was Stone Cold.. donut was loaded with clumps of sugar, just a plain donut with blue sauce. Only item they got Correct was the Milkshake! Not ordering again. :( this was a treat for my friend so I’m NOT happy.

I got 2 items. One I ordered and One I didn't, plus 2 items missing

The food was absolutely diabolical… wrong order and everything tasted like cardboard. Will not be ordering again.

Was missing a drink and the coke we got was flat

Fortunately I didn’t experience the bad service others had. The staff were super nice and friendly but not pushy at all! Dessert was standard, slightly disappointed the hot skillet sticky toffee pudding didnt come in the black hot skillet like the print ad tho

Absolutely amazing as always and the best treat ever ❤️❤️❤️🙌🏼🙌🏼🙌🏼

Filthy,I can't believe a restaurant with so many staff could be so dirty.All of the cabinets and mirrors have drinks and food and fingerprints all over them.So grubby everywhere inside.Slow service

We want in as treat for the children as it half term and was told it was 35 minutes wait as the had to do online orders as well I said it was fine but 40 mins in I got my order but the kids still waiting to the point we were there now over an hour and. I had to ask my kids Oder the the only get 3 orders out of 5 as they put 2 orders on 1 plate so 2 my kids didn’t get food and when I questioned them they said I got my orders I end up having argument with the manger and 2 over staff they said was my fault as I order wrong I was like no I followed ur instructions on ordering!! But the fact in the whole 2 hrs we were there 3 out of 5 kids got there pudding!! 2 upset children a long wait for food that was not worth it I walked out and the fact the lady behind me was also in the same position as me was unreal the fact they had 5 staff and made delivery priority was a joke and the toilets was not clean and only had 1 toilet working !! How they are still open for business is unreal

Still waiting after 40 mins for ice cream

soggy middle to waffle and thanks for the free spoon full of ice cream

Such a lovely time at creams yesterday. The staff were above and beyond helpful. Staff super friendly. Yummy puds and treats. 👌🏻

Yesterday whilst I was out with my husband, we witnessed what we presume was the manager shouting who then physically harmed a woman who was with her 2 children over a missing cake (the customers did not throw the first hit from what we saw). I have never been to creams, but after seeing staff attacking customers I will not be trying this place out. I am shocked and disappointed that anyone would try and lay their hands on someone.. Over an item!! Looking now at the reviews this seems to be an ongoing issue of missing orders and abusive staff. This place needs to be shout down by the authorities. They deserve 0 stars to be honest.

Bunch of misfits, staff need new career’s obviously aren’t happy, crack a smile

Preordered for a set time, but it was an hour late to arrive. Crepe and waffles were stone cold and ice cream was more soup than ice cream. Clearly doesn't travel well, so better to go and eat in.

Our crepes were over cooked and really crispy

The waffles were under cooked, cold and soggy. Such a shame as it was a Birthday treat.

Got food poisoning from a undercooked waffle, don’t order from here, it’s expensive and not good quality food

was missing my drink i ordered

Forgot an entire item from order