Creams Cafe Bromley in Bromley

Was greeted by a friendly and helpful lady upon entry. I only ordered a milkshake to take away but was served promptly. The restaurant was virtually empty so no issues at all

One of the staff has unlocked the toilet door with a key and walked straight into the toilet whilst my partner was using it! Total invasion of privacy, and when confronted they lied and denied it. How can you possibly sit and eat in a place that doesn't respect privacy? Abysmal behaviour, and the fact they tried to justify their actions afterwards makes it even worse.

I give them 1 star because I have to, but they don't even deserve that. I went to the bathroom, and the waitress let me in with the master key, which I already thought was odd because she didn't even knock to check if someone was already in before she opened. 2 minutes after I went in and LOCKED the door, one of the waiters unlocked it with the master key and opened the door. He didn't even knock to check if someone was inside. He quickly closed the door again. I later went outside and I saw a waitress and an old lady (70-80 years old) waiting to go inside, and complained about the HUGE invasion of privacy. He lied with a nonsense excuse that someone tried to get in (I'm assuming the old lady waiting to go inside) so he locked it, which was a complete lie, as it doesn't make any sense that he would have then proceeded to completely unlock and open the door. Also, am I supposed to believe than an 80 year old lady is going to try and Houdini lock pick the door, given that you need a master key to get in?

Customer service was excellent!

We arrived early this morning, the gentleman was still turning on the light but he was brilliant. Brilliant service and so helpful. Thank you :)

Amazing place. Great ambience. Super tasty ice cream 🍨 staffs are great. Great customer service

food cold and missing vanilla ice cream for cookie dough

Delivered a cookie dough that was stone cold & 3 milkshakes without any straws complete shambles

Just taken a party of 9 tweens for my daughter's birthday. The staff were all very friendly and efficient and the food was fantastic. We all loved it! Thank you 🙏

The luxury hot chocolate was an absolute let down…fail to see anything luxurious about it sadly. Waffles were ok in all fairness. Paying the bill before your food even comes out is not standard for dine in and don’t even get to see the bill where a 10% service charge is added on so you can’t even see!!! Will not be returning.

Status sat on “courier or at the resturant” for over 45mins my order arrived at 22 last midnight.

bit annoyed that my food was ice cold...delivery driver delivered it in an m&s 10p bag so it had no chance!

My delivery time went up by at least 5-10 minutes and my waffle is stone cold, I put I was unhappy with my order and they credited me £3 something when I paid £10 for the waffle and another £3 for service and delivery, I am very unhappy about this

No cup holder just chucked in the bag to leak on everything so half my thick shake gone, no straw staff must be high

1 hour 35 minutes from point of order. Hot part of order was cold, ice cream had melted. Tried to cancel after 1 hour "order being prepared" point but was advised if I do all money would be taken and not refunded by help desk. Poor service, will not be ordering again, advise to give this place a miss.

Very fast delivery food all came perfect

We really enjoyed our stay at creams, the service was excellent and very polite, the food and drink was absolutely fabulous! Definitely be coming again soon.

Very good customer service and tasty food. Would go again !!!

Friendly staff and good atmosphere. Hot chocolate and my waffle was really good. Perfect for a cozy treat. Definitely worth a try!

Absolutely terrible never again am I ordering from here again,Don’t recommend it.

Overpriced. Got the red velvet cake all all I could taste was caramel, did not enjoy and the portion was small. Just a thing slice, not worth £7. My grandkids had the waffles which they were happy with.

The food was so good, and the service was amazing. I recommend coming here it’s so good.

Great desserts, atmosphere and service :)

milk shakes, ice cream completely melted!!!

Nice dessert in Bromley ! Festive mood

I recently visited this cafe on vacation. Its so good must recommended ♥️♥️

Very tasty food and great service

Neetu was extremely polite and helpful, I felt welcomed from the moment I walked through the door. Delicious sundae and bubble tea, with some background music - good way to spend the day off.

Great service the food was so good.

Tried the seasonal banoffee hot pocket; good fuel before Xmas shopping!

lovely food, bustling atmosphere, catchy music and service was 10/10. i and my friend were served by shubam, he was absolutely lovely and very helpful when accommodating my allergy. thanks so much!

Shubam was very polite and patient with me and my friend as we are very indecisive and awkward.

Nice Ambient and staff named aravind went above and beyond to provide exceptional service

Had a good evening with our friends and food was perfect, delivered very quickly and server was really attentive

my ice cream came wrong . wrong flavours

Ice cream had completely melted and the hot cookie dough was stone cold. Order had obviously just sat there for a while. Extremely disappointed.

Really helpful staff, did not wait too long for food and all was prepared and cooked well, accommodating our children's needs (daughter has ASD and needs food not touching etc) with extra plates and bowls for the fruit etc. A lovely after school treat, thank you!

Quiet when we visited at lunchtime, but great food (ice cream, crepe and coffee) and friendly, efficient service.

Friendly staff, fresh yummy waffles.

I did have a milkshake missing, but has now been resolved

Amazing service. Very polite and friendly staff

Amazing waffle deal! Two waffles for £10 Mon-Thurs until 7pm. Perfectly cooked and delicious toppings. Friendly service. Highly recommend!

Ordered a waffle to eat in and it arrived stone cold. How can I be in the restaurant and the food arrives cold? If your ordering for delivery from here you have no hope on it arriving warm. It was so cold that my ice cream and chocolate hasn't melted which shows it was sitting on the side for a while before being plated up. They were also very stingy with the sauce, they always give the smallest drizzle which makes the waffle soo dry and cant even taste the chocolate. It was so dry I couldn't even taste the sauce. And for the price I paid! Absolutely not worth it. Honestly don't waste your money.

Wanted to eat in and got there at midnight. States open until 1am but it wasn’t open at 12. Went to Croydon instead as open until 3am.

Really expensive for what you get and the ice cream wasn’t very nice, the local ice cream van is better! Cake and waffles really sickly. Shame because I LOVE ice cream. I wouldn’t recommend. Nice atmosphere but that’s about it.

Always provide amazing service. Avind has always served me.

Staff are really friendly and very welcoming. They always make sure I’m happy with my food and service.

Great desserts, but the staff was disappointing. The customer service was notably haughty, which dampened the overall experience. While I might consider ordering online from another branch, I definitely won't be returning to this location.

Best in Bromley. Good Service and Food.

Awful absolutely awful service can’t believe how down hill creams has gone

Banoffee Ice cream was the best ever

Soooo tasty!!! 😋😋 Very friendly staff. I had the red velvet cake and a luxury hot chocolate - very good!

Ordered gelato ice cream eat in. When it come to making the payment they tried to charge me extra discretionary eat in service which is on there menu. They didn't ask me! I questioned it and stated I didn't want to pay it as it is discretionary. So they took it off, but what if I didn't question it? They just add it to the bill. Even though they should ask you whether you want to pay the discretionary service charge before payment but this wasn't the case. Apart from that the service was good and so was the gelato.

Nice waffle and ice cream. Good service.

Friendly staffs, yummy desserts, good atmosphere. Overall good experience. Always recommend.

I ordered a sundae and waffle. My boyfriend and I wanted to change the flavour from chocolate to pistachio. They didn’t let us, seriously? The chocolate sauce on the sundae was dreadful, and the ice cream was very average, not worth £10. The waffle came uncooked 😬 They made a new one very disappointed, considering we paid £21 for two items

I recently visited Sweet Delights Dessert Creams Café and was impressed by both the delicious desserts and the exceptional service. The cozy ambiance was inviting, and the staff greeted me with warm smiles. I tried the chocolate volcano sundae with vanilla ice cream, and it was divine—rich, gooey, and perfectly complemented by the creamy ice cream. The service was outstanding; the staff were attentive and helpful, making sure every customer felt special. Creams Bromley is a must-visit for dessert lovers. I can’t wait to return!

Place was horrible order milkshake but there was no ice cream just milk, service was terrible no one inside and took a long time to take order

Kids love. Good portions and friendly staff, even when it gets busy it’s still very good.

Paid for kinder white and kinder milk bars and only received half of each.. £15 🤦🏼‍♀️🤦🏼‍♀️

Never received my food but app said it was delivered. Driver delivered to the wrong address. Rider clearly shown on my cctv driving straight past me standing outside my house waiting for him. Restaurant wouldn’t help me, gave me customer care number. They wouldn’t re order. Never ordering from you guys again

I absolutely love the food and drinks from this place, but sadly, the delivery service and Uber Eats drivers have let me down too many times. I feel like both the cafe staff and the drivers share the blame for this. I've ordered two large Slush Puppy's on three separate occasions, and every single time they've spilled and tipped over in the Uber Eats motorbike, leaving me without drinks and needing to request a refund each time. I always provide photo evidence as proof. Either the Uber Eats driver has to cancel it, or I have to take a photo and request a refund. I understand that I live quite a distance from the cafe, so there's a lot of driving involved. But you'd expect the staff to use cardboard cup holders or something similar at the very least. Instead, they put the drinks loose in a thin paper bag, making it highly likely they'll spill in the Uber Eats bike's large box. It's just not packaged securely enough, and this is evident as they always spill and tip over by the time they reach my house. I've given them multiple chances by ordering again, but the same thing keeps happening. I'm losing hope in ordering from this place. That said, the one time I did get to enjoy the Slush Puppy's before all these issues, they tasted amazing. They have the best Slush Puppy's by far, which is why I'm so disappointed that the last three times I've tried to order them, they've spilled and I've been left without my drinks. I don't think I'll order from here again for a long time, which is a real shame. Until they start using cardboard cup holders or stronger bags, I won't be a customer anymore.

Not been delivered, where is it.

I had a Caramel Frape and was very good. The place is mostly empty, but the sweets are good and the staff is friendly. I just needed the frape with a bit more of caramel in the mix to be perfect. Do come in here and try their sweets. I will try the ice cream next time I visit! When that happens, I will also update my critic. PS: they have a big schedule, and are open even at midnight! Edit: the "heavy" milkshakes are delicious!

The quality of the gelato at Creams Italino is exceptional. Made fresh daily with high-quality ingredients, the gelato is creamy, rich, and bursting with flavor. A special mention must go to Keerthana, one of the staff members, who made our visit particularly memorable. Her genuine warmth and attentiveness added a personal touch that elevated our entire experience. She was knowledgeable about the menu and offered excellent recommendations, ensuring we sampled the creams best offerings.

Amazing food at Bromley, definitely recommend.

Amazing place and amazing service

It’s a nice and cool place to have ice cream

Very nice ice cream would recommend. Cool decor

Amazing love it I would come right now and get their amazing ice team a deserts

Great customer service here at Bromley, really appreciate it

We came with my daughter for the waffles, was Friday and very busy, but staff was working very quickly, we didn’t wait our food even 10min. Very happy with everything

Amazing service and I love the desserts

amazing service and i love the deserts

Great service, staff are really nice too!

Good staff and delicious ice creams

Happy to try the ice cream here and the staff is nice

The shop is clean, staff are really nice and welcoming.

Great food and customer service

Great Experience and Nice place.

I have just had a scoop of their nutty ice cream and it was brilliant! Definitely recommend their ice cream. The Bromley Creams also offers nice tables to sit in which can be tricky in Bromley. Definitely coming back.

They dont label the gelatos so you dont know what your eating!!!

I’ve been here before and I had their mango sorbet it was lovely and refreshing and tasted so yummy.

I am a regular customer, and I always buy a thick Oreo milkshake.

I love going here the dessert R amazing

Lovely service by Shubam and delicious ice creams

Waited one hour and a half for melted Ice-cream and cold waffle i want a refund very unacceptable

very unpleasant staff spoke their language while people were queuing and waiting to order, it didn't even feel like you were in London

The food was cold and the nachos was really poor it came with no cheese and tiny portion. No food was sent back as I called 3 times.

Milkshake missing. Seems like most of it is in bag

Sorry but I had a bad experience, ice creams tasted chemical, just like a washing up liquid! Staff was just unpleasant!

Really slow service waited over half an hour for drinks and a doughnut. Nachos ordered arrived 40 mins nachos not toasted with squeeze cheese

Dined in with my family of 5. Service was good and food came quickly. However when it came to paying the bill, they charged us full price for some of the items ordered even though a promotional offer was on display for the waffles, the staff member confirmed that this offer was still valid (Mon-Thurs), today being a Wednesday. I’m not a fussy customer, as the kids wanted to go out for dessert but When I asked for the breakdown of the bill, they replied that this offer was not valid on festive days (Eid) - which was not in the t’s & c’s, but no one had bothered to tell me this before, which is bad business practice in my opinion. Morale of the story for myself and everyone is check the bill and what you’re paying for before you pay for it because They’ll quickly take your money without you being fully informed. In future I will be supporting other family run and high street vendors that are just as good for a fraction of the price.

The order was being prepared for 35minutes. Which took it past delivery time! Arrived ten minutes late, absolutely freezing cold & tough. For £45 plus service charge, WAS NOT WORTH IT!!!

I WAS CHARGED £9.95 CANCELLING MY ORDER TO MINUTES AFTER ORDERING IT DISGRACEFUL AND THE FOOD WAS HORRIBLE TOOK 1 HOUR TO COME

very polite delivery driver,Thank you

all the ice cream melted and the milkshake spilt

ordered the Easter Sundaes. didn't receive as described. mini eggs were substituted for peanut M+Ms with no warning or contact. no milk chocolate egg pieces. and the half a creme egg is a mini version not the normal size shown in the photo 😕

I'm sorry but we got there for 6 40pm, sat us down at a table right next to another couple as they said other tables were reserved. Then they finally moved us when found out they wasn't. Charged us full price on Wednesday 20th March which was my birthday but it actually was 2 for 1, didn't realise till 7 05pm then said they couldn't refund us for the deal even though we ordered 6 50pm. But the poor rating comes from finding a hair in my waffle, ok they did make another one but they brought my wife's latte just before the waffles which was ordered 10 minutes before which we had to remind them about. Somebody might of had a better experience but that was mine 😳

Waffle was stone cold when it came and food was late as the driver went the wrong way