Creams Cafe in Canterbury

An enjoyable place for a mad dessert but the fabric on the blue sofa by the window is absolutely filthy. I cannot believe no-one in charge has made an effort to replcae it!

I just been there and I tried to order some stuff and I asked a lady who was serving about the products the vegan ones, and another lady just stepped into the conversation with a very arrogant attitude and speaking to me with superiority and also random she feel the need to tell me that she is the manager that was quite the moment I decided to take away . The other people that work there were quite nice but this lady's attitude and how she spek to clients is juts ridiculously and not good for the business with a person like her in front line . The date I had this experience is 15 December 4.30 PM. Also her name is Angela so avoid this "manger" to interact and maybe the business owner will enroll her in some courses regarding treat clients 😉

The serving guy initially said we could taste three different spoons per person then when we decided on one and wanted to try other 3 he said you can only taste 2 per person after discussing with someone lady inside. It was a bit rude of them to do that as we had already ordered one and wanted to try and decide the second one. Would think twice before coming here.

Got the wrong order driver had already left couldn’t catch him but still enjoyed the food was also a bit cold

Milkshake wasn’t even frozen it was watery

My first time going to this place and I ordered pistachios fondant melt. Ridiculously, I waited for 45 mins and the order still not served. The cafe was only less than half full at that time. Very unpleasant experience, definitely not going again.

Popped in, first time trying creams and was greeted with amazing customer service. Nice day out with the family!! A special Thank you to sully:)

disgraceful portion sizes, appalling value for money, standard corporate rip-off, use local if possible, these people do not deserve your money.

Their ice creams are super nice and they’re always open till late!

My order was not delivered to me and the resturant was not helpful at all! They said its not their problem and to contact just eat!! I will definitely not be ordering from just eat or creams again!! Terrible service!

The courier was on our road but couldn’t find front door after a couple of messages back and forth and me giving thou rough instructions he’s decided to put the order through as delivered when we haven’t had a single item delivered

Really very nice place the desserts are really good the waiter who took our order really very nice

Ordered the chocolate and strawberry waffle it was delivered with next to no chocolate and a few strawberry’s

This food was not delivered!!!!! Now it suddenly says it was!!! I was out of pocket and had no food. I would like a refund please. I have a screenshot onto show the time and my delivery still being delivered.

I had an awful experience at this dessert place. One of the staff members (a blonde big lady) was extremely rude, acting like she was above everyone. I’ve never encountered such unprofessional behavior at a restaurant before, and it really ruined the whole experience. Please take a moment to read other reviews as well—I’m clearly not the only one who has faced this issue. Many people have pointed out the same rude attitude. Not sure if this woman is the manager or just a regular staff member, but either way, it’s unacceptable. Won’t be coming back!

Half the order was missing. What did arrive was melted. EVERYTIME we use just eat there is a problem and I’m forced to complain.

Driver was friendly and polite. food was great

The delivery driver was amazing but the my forgot my ice cream and when I called they said there’s nothing they can do

The waffles tasted weird. And really dry and just weird tbh.

Driver was incredibly rude, telling me to hurry up when calling me. Never bring him back to my house again

Lovely way to end an evening out

Milkshake was warm and watery and ice cream was mostly melted. 😒

Had waffles there with a friend and they tasted amazing! I had the banana and strawberry covered waffle with biscoff syrup, milk chocolate syrup and toffee syrup. Also topped the waffle off with some ice cream, 10/10 combination! Service was pretty quick, and very polite. Would definitely recommend.

Extremely exhausted and overworked staff and doesn’t have any manner to talk! The lady chef (a bit chubbier) is super rude. Absolutely hate the place now.

They have some amazing selections of ice creams and sorbet

Review for ice cream only Many flavours, too many slightly artificial flavours. The chocolate sorbet was very crumbly and not very creamy. The cone (to be paid additionally) is good

I had nachos and it came dry. I didn't enjoy it one bit.

Food was cold and missing iteams

Awful coffee and worst ice cream

Good was great and great service from the driver.

Nice place for dessert or snack. Efficient service and great ambience. Highly recommended.

ordered a milkshake thinking it was freshly made but it was a bottle of yazzoo didn’t state this when ordered . Need to be more specific about what the product is

It was cold when delivered ice cream was a bit melted but it was good

I visited this creams at Canterbury with a group of friends; THE MOST DISAPPOINTING EXPERIENCE EVER. I ordered a Vegan Cookie Dough Bake dish. IT WAS BEYOND HORRIBLE, tasted like overcooked oats. After taking 2 bites of it I gave my feedback and told the staff that I was not happy with it. The staff brings the manager and she responds with "Well it's vegan, what do you expect" and that I would not get a refund for my order. My question is, Should vegan food not taste good? Should it not be as close as the non vegan options? NEVER COMING BACK TO THIS BRANCH. WORST MANAGER.

Order didn’t come wasn’t deliver to my address must of been delivered to some one else’s as says delivered

You haven’t delivered my food it’s says it’s delivered when it’s not and I haven’t received a message saying your here we are number 28£ can you bring my order again or refund me

Food stolen, just disappeared off map and claimed delivered

The Apple Skillet is absolutely delicious! Toasted doughnut makes for a crispy outside and fluffy inside. The cinnamon and toffee sauce pairs really well with ice cream and apple. Highly recommend!

Awful service, ruined whole experience

Creams Canterbury is a dessert lover's paradise, known for its delicious waffles, great coffee, and the standout Hot and Cold Volcano Sundae. The sundae is a must-try, offering a delightful mix of warm and cold elements. With friendly service and a variety of indulgent treats, it's a must-visit for anyone with a sweet tooth.😋😋😋

Raspberry sorbet was inedible: bland, acidic, artificial. We couldn’t eat it (it was disgusting) and asked the waiter to bin it. We weren’t offered a refund or any alternatives. Not worth of being called “Gelato”

The staff was really rude.. specially the two old ladies .

So good but dont go there too much or u will get fat

Didn't receive any delivery at all...

The only Creams I ever saw with such immaculate steampunk design! Food was delicious for reasonable prices and service was absolutely outstanding. I really don't understand the previous reviews, we were served by Aris, who's been very knowledgeable and kind. We will definitely be back to try more gelato flavours.

Enjoy the steam-punk atmosphere of the cafe and their “Winter Spice” specials. Really friendly staff.

The pancakes with strawberries or those with cherries are good and the welcome is pleasant

The Strawberry french crepe was delicious and the black cherry hot pocket was amazing! Overall a great treat in a very cool atmosphere!

Food has gone cold. Crepe is hard to cut or chew now due to it gone cold. 😕 😞

Miam miam, the best food to become diabetic 🤭🤭

Great food and service as always :))

I recently visited Creams restaurant and loved it. The atmosphere was fun and welcoming. The desserts were delicious and looked great. The staff were friendly and made sure we had a good time. Creams is a perfect spot for a sweet treat. Highly recommended!

Creams Cafe has become my go-to spot for both studying and working. The staff here are incredibly friendly and accommodating, always ensuring that I have everything I need. A special shout out to Aris and Sam, who consistently go above and beyond to make sure I'm comfortable and have everything I need. The atmosphere at Creams Cafe is fantastic, creating the perfect environment for productivity and relaxation. Whether you're here to enjoy a meal or get some work done, the ambiance is just right. And of course, the desserts are great! My to go order is milk chocolate cookie dough and an extra hot latte which has always been delicious and well-prepared. I come here frequently, and it's always a pleasant experience. Highly recommend!

Came in for an ice cream today, amazing customer service from Aris, attentive and always smiling :) coconut ice cream was unreal

I have not received my order have phoned the restaurant and have been told to contact just eat

It was quick and efficient thanks Aris

i was served by aris and given very fast and polite customer service, will definitely be back again he tailoured to our needs very well thank you aris

Very good service with great hospitality and excellent food. Big respect to Aris such a sweet guy with the brightest smile.

Aris was very nice! Great service

It is always a pleasure to eat here. The service is great and the staff are always so welcoming and friendly especially Daniela. I cannot speak highly enough of her a great asset to The Team!

Went there on the bank holiday Monday, was super busy. But Aris who served me was lovely and dealt with everything smoothly. Food was delicious!!!! Definitely would recommend

Nice place, Great and fast services. Staff so kind.

We didn’t mind that there was no table service, although 4 tables were being served. But we were not told it would be a minimum of half an hour wait for a crepe and a waffle. As a pregnant woman, standing in a hot cafe for over half an hour where you can’t even go to the loo because the toilet seat is COVERED in urine is literally despicable. The woman at the front was ridiculously rude telling Deliveroo riders to go cry to their mums and saying “do you think you’re funny?”. Goes without saying but we won’t be going back.

I was so excited to come to creams with my friends because we were feeling peckish, until our day was absolutely ruined by the attitude of one of the workers. I believe her name was Daniela. In front of us was a couple Uber drivers and her attitude towards them was horrid. She ignored the fact we were there and despite us arriving an hour before close she wasn’t very welcoming and insisted it was takeaway only and a 20 minute wait. We agreed but couldn’t help notice her customer service was very unfriendly and she’s an extremely argumentative person. Bad hospitality, train your workers to be better.

The staff is so so so rude, the place is nice as well as the coffee Not recommended tbh as the service is really bad since we went in

What has happened to creams? We were asked if we wanted table service when we went in, and when we went to order we needed to ask the main desk to send someone to our table to take are order. Meaning we still had to go up to the desk, but couldn't order from the desk as we had table service. The same happened when paying, meaning we could have just left and not paid. And we might aswell have, as they apparently "misinterpreted" our order which effectively doubled the price. (We ordered a cookie dough and asked for the optional ice cream for +0.50p, but when it came to paying they charged us for a scoop of ice cream separately. On top of that it included a "discretionary" service charge which we were not informed about by any menu or employee but only found out about after paying) Tldr: So in the end, the service was awful, we were ripped off, and they took a tip for all this without our knowing. Worst dining experience of my life.

We had previously visited Creams Cafe in Canterbury on Mother's Day and we had ordered vegan crepes which were amazing. Sadly, on a return visit on Bank Holiday 6/5/24, when we ordered the same vegan crepes, the waiter told us there was no such thing on the menu. After showing him the menu and ordering the deserts we wanted, he returned to tell us it was impossible to cook the vegan crepes because they apparently kept "breaking up." The batter had obviously not been made correctly. Very disappointed.

Terrible service super expensive ice cream taste like it's been frozen several times with icicles inside staff on there phones no engagement no hello couldn't care for customers don't waste money here looks nice inside but poor products.

Store manager should learn some manners and should respect the customers , he can't say that it's busy and treat customers with disrespect. Ice creams are good .

This cafe shop scammed me, saying my card transaction was not completed and made me paid the same food twice. Absolutely scam , don’t go.

I'll give this place a miss if I can. The guy there was a bit arrogant.

Delicious tastes and cosy atmosphere!

The staff there is very unnecessarily rude. We went there for after lunch dessert, and the girl on the till spoke in a very rude way to us and the service we received was very slow and i do not recommend anyone to go here. There are other nice dessert places in canterbury, save yourself the hassle.

A pitiful excuse for an ice cream place. They only sell chocolate gelato and not ice cream ! We were told it was table service and we waited ages before us and everybody else decided to go up and order at the counter where two people were chatting and looking on their phones. Worn out old menus, dirty tables, really disgusting toilets with no soap or toilet paper !

Ice cream was incredibly average. Ok if you wanna wait 20 mins for ice cream.

Delivery came rlly quick and amazing packaging. Love the Oreo waffle and lotus milkshake😍

Overall, it is just okay. The waffle and cookie dough were not bad but not great. The toppings on the waffles were not as generous as the pictures and they are understaffed. It was somehow a self service restaurant

Very delicious. Friendly staff.

Slowest service, they don’t know how to serve customers and it’s super hot inside. The food on display looks miserable

this is not a waffle, this is the driest waffle we ever had. Not worth 11 pounds at all. Should have more sauce or something it is so dry.

amazing desserts but the staff was so rude. we had to wait over 20 minutes to order even though we were calling the waitress the whole time. the staff is just chatting all the time and not caring about the clients. we also waited a long time to pay: a waitress told us to wait for her to come back at the table, 30 minutes passed and no one came, we called another waitress and she just sent us to pay at the counter in a really rude way. no smiles, just rude attitude the WHOLE time. never coming back.

Didn’t get the whole order, food was also cold. Overall not a good order exstemly unhappy usally I have no problems.

The service was very nice and the atmosphere was great too!

Nice dinner dessert at Creams today with my partner. Enjoyed a hot chocolate fudge cake which was gooey and rich. My partner enjoyed a strawberry chocolate indulgence crepe which she said was delightful. Our waitress was very friendly too. Overall a lovely experience.

The tapioca tasted vile, they were hard and mushy, not happy!

The staff were unhelpful and not interested to serve or help. Service was slow and we almost walked out. The presentation of the icecream was slovenly. The top scoop fell off within a minute of leaving the store. Never going back.

Didn’t receive ice cream plus hardly any sauce

Food come cold bags was soaked through from rain water

I had a great time here with my friend. I had an Apple hot pocket, it tasted like a dream. 👌🏻

So far, the best ice cream and desserts I've tried in Canterbury. Really cosy and great atmosphere. Staff were friendly and very helpful. Highly recommend!

Good waffle ( not as crisp as dine in), good quantity of chocolate sauce and nice strawberries.

Food and service is the best and polite professional manager sorted out our party😁

We ordered three desserts and expected them to arrive together, not surprisingly. The first dessert arrived, after 15 minutes (after first dessert finished) I asked a member of staff where the other two were. I was astonished to be told that I should be more patient as there were only 4 staff available and there were hundreds of customers, I counted all of about 35 to 40 max. further more the screen decides who gets what and when and there is nothing they can do about it. It was lost on the staff that they should be delivered broadly at the same time. What I didn’t bargain for was to be given a bit of a roasting because of their ineptitude. Wake up and smell coffee folks. Just before leaving, I went to the loo to find a lot of liquid on the loo floor, I wasn’t prepared to test what the liquid was, nor would you if you are reading this review. Additionally the loo seat was in pieces. All in all pretty dreadful service in a VERY shabby state.

Had opted for the thickshake on purpose to make sure it arrives colder/thicker. The milkshake was halfway melted unfortunately.

The ice cream was good and decor was cool but I had a weird exchange with the server. He had me repeat my order several times and said he couldn’t understand what I saying, yet I was speaking clearly with a north american accent and my order was just a scoop of gelato. He was pretty loud and seemed to have an attitude. Maybe something against tourists? Whatever the reason, it was a confusing and embarrassing exchange - please train your staff better.

I begrudge you adding a tip to the bill for a service charge when this is the second time I've been here and no one has asked if our food is okay or asked if we would like another drink etc. Food simply delivered, left and no service. Both times I've had to approach the till to pay. However the desserts are lovely.

Recently Creams have been sending incorrect orders. Sometimes they miss items, sometimes they send wrong items. Today they labelled the ordered item incorrect. The delivery driver double checked and the one Creams marked for me was not mine. Delivery driver kindly allowed me to check from another order which he was delivering, which was actually mine. This is becoming a cmon thing with Creams. Last time they missed my icecream. You wait an hour, only to get wrong order... their solution is refund, but really, does that refund help feed the hungerat the time? They need to improve their service.

Request a refund didn’t get the right order

It was one of the few cafes in the area that stays open until 9pm. However, when we went at 18.00 for coffee and dessert, most of the sweets had run out. We got crepes but unfortunately they were served to us cold, meaning they were not cooked at the time of order but were ready. The positive is the comfortable space with convenient canapés

Super lecker dort! Wenn ihr mal in Canterbury seit es gibt hier leckere Scones und Tee! Wenn ihr mal in Canterbury seit und unbedingt hingehen!