Creams Cafe in Canterbury

Really very nice place the desserts are really good the waiter who took our order really very nice

I had an awful experience at this dessert place. One of the staff members (a blonde big lady) was extremely rude, acting like she was above everyone. I’ve never encountered such unprofessional behavior at a restaurant before, and it really ruined the whole experience. Please take a moment to read other reviews as well—I’m clearly not the only one who has faced this issue. Many people have pointed out the same rude attitude. Not sure if this woman is the manager or just a regular staff member, but either way, it’s unacceptable. Won’t be coming back!

The delivery driver was amazing but the my forgot my ice cream and when I called they said there’s nothing they can do

The waffles tasted weird. And really dry and just weird tbh.

Driver was incredibly rude, telling me to hurry up when calling me. Never bring him back to my house again

Lovely way to end an evening out

Milkshake was warm and watery and ice cream was mostly melted. 😒

Extremely exhausted and overworked staff and doesn’t have any manner to talk! The lady chef (a bit chubbier) is super rude. Absolutely hate the place now.

Had waffles there with a friend and they tasted amazing! I had the banana and strawberry covered waffle with biscoff syrup, milk chocolate syrup and toffee syrup. Also topped the waffle off with some ice cream, 10/10 combination! Service was pretty quick, and very polite. Would definitely recommend.

Review for ice cream only Many flavours, too many slightly artificial flavours. The chocolate sorbet was very crumbly and not very creamy. The cone (to be paid additionally) is good

They have some amazing selections of ice creams and sorbet

I had nachos and it came dry. I didn't enjoy it one bit.

Food was cold and missing iteams

Good was great and great service from the driver.

Awful coffee and worst ice cream

Nice place for dessert or snack. Efficient service and great ambience. Highly recommended.

ordered a milkshake thinking it was freshly made but it was a bottle of yazzoo didn’t state this when ordered . Need to be more specific about what the product is

It was cold when delivered ice cream was a bit melted but it was good

I visited this creams at Canterbury with a group of friends; THE MOST DISAPPOINTING EXPERIENCE EVER. I ordered a Vegan Cookie Dough Bake dish. IT WAS BEYOND HORRIBLE, tasted like overcooked oats. After taking 2 bites of it I gave my feedback and told the staff that I was not happy with it. The staff brings the manager and she responds with "Well it's vegan, what do you expect" and that I would not get a refund for my order. My question is, Should vegan food not taste good? Should it not be as close as the non vegan options? NEVER COMING BACK TO THIS BRANCH. WORST MANAGER.

Order didn’t come wasn’t deliver to my address must of been delivered to some one else’s as says delivered

You haven’t delivered my food it’s says it’s delivered when it’s not and I haven’t received a message saying your here we are number 28£ can you bring my order again or refund me

Food stolen, just disappeared off map and claimed delivered

The Apple Skillet is absolutely delicious! Toasted doughnut makes for a crispy outside and fluffy inside. The cinnamon and toffee sauce pairs really well with ice cream and apple. Highly recommend!

Awful service, ruined whole experience

Creams Canterbury is a dessert lover's paradise, known for its delicious waffles, great coffee, and the standout Hot and Cold Volcano Sundae. The sundae is a must-try, offering a delightful mix of warm and cold elements. With friendly service and a variety of indulgent treats, it's a must-visit for anyone with a sweet tooth.😋😋😋

Raspberry sorbet was inedible: bland, acidic, artificial. We couldn’t eat it (it was disgusting) and asked the waiter to bin it. We weren’t offered a refund or any alternatives. Not worth of being called “Gelato”

The staff was really rude.. specially the two old ladies .

So good but dont go there too much or u will get fat

Didn't receive any delivery at all...

The only Creams I ever saw with such immaculate steampunk design! Food was delicious for reasonable prices and service was absolutely outstanding. I really don't understand the previous reviews, we were served by Aris, who's been very knowledgeable and kind. We will definitely be back to try more gelato flavours.

Enjoy the steam-punk atmosphere of the cafe and their “Winter Spice” specials. Really friendly staff.

The Strawberry french crepe was delicious and the black cherry hot pocket was amazing! Overall a great treat in a very cool atmosphere!

The pancakes with strawberries or those with cherries are good and the welcome is pleasant

Food has gone cold. Crepe is hard to cut or chew now due to it gone cold. 😕 😞

Great food and service as always :))

I recently visited Creams restaurant and loved it. The atmosphere was fun and welcoming. The desserts were delicious and looked great. The staff were friendly and made sure we had a good time. Creams is a perfect spot for a sweet treat. Highly recommended!

Miam miam, the best food to become diabetic 🤭🤭

Creams Cafe has become my go-to spot for both studying and working. The staff here are incredibly friendly and accommodating, always ensuring that I have everything I need. A special shout out to Aris and Sam, who consistently go above and beyond to make sure I'm comfortable and have everything I need. The atmosphere at Creams Cafe is fantastic, creating the perfect environment for productivity and relaxation. Whether you're here to enjoy a meal or get some work done, the ambiance is just right. And of course, the desserts are great! My to go order is milk chocolate cookie dough and an extra hot latte which has always been delicious and well-prepared. I come here frequently, and it's always a pleasant experience. Highly recommend!

Came in for an ice cream today, amazing customer service from Aris, attentive and always smiling :) coconut ice cream was unreal

I have not received my order have phoned the restaurant and have been told to contact just eat

Very good service with great hospitality and excellent food. Big respect to Aris such a sweet guy with the brightest smile.

It was quick and efficient thanks Aris

Aris was very nice! Great service

Nice place, Great and fast services. Staff so kind.

i was served by aris and given very fast and polite customer service, will definitely be back again he tailoured to our needs very well thank you aris

Went there on the bank holiday Monday, was super busy. But Aris who served me was lovely and dealt with everything smoothly. Food was delicious!!!! Definitely would recommend

It is always a pleasure to eat here. The service is great and the staff are always so welcoming and friendly especially Daniela. I cannot speak highly enough of her a great asset to The Team!

I was so excited to come to creams with my friends because we were feeling peckish, until our day was absolutely ruined by the attitude of one of the workers. I believe her name was Daniela. In front of us was a couple Uber drivers and her attitude towards them was horrid. She ignored the fact we were there and despite us arriving an hour before close she wasn’t very welcoming and insisted it was takeaway only and a 20 minute wait. We agreed but couldn’t help notice her customer service was very unfriendly and she’s an extremely argumentative person. Bad hospitality, train your workers to be better.

We didn’t mind that there was no table service, although 4 tables were being served. But we were not told it would be a minimum of half an hour wait for a crepe and a waffle. As a pregnant woman, standing in a hot cafe for over half an hour where you can’t even go to the loo because the toilet seat is COVERED in urine is literally despicable. The woman at the front was ridiculously rude telling Deliveroo riders to go cry to their mums and saying “do you think you’re funny?”. Goes without saying but we won’t be going back.

The staff is so so so rude, the place is nice as well as the coffee Not recommended tbh as the service is really bad since we went in

What has happened to creams? We were asked if we wanted table service when we went in, and when we went to order we needed to ask the main desk to send someone to our table to take are order. Meaning we still had to go up to the desk, but couldn't order from the desk as we had table service. The same happened when paying, meaning we could have just left and not paid. And we might aswell have, as they apparently "misinterpreted" our order which effectively doubled the price. (We ordered a cookie dough and asked for the optional ice cream for +0.50p, but when it came to paying they charged us for a scoop of ice cream separately. On top of that it included a "discretionary" service charge which we were not informed about by any menu or employee but only found out about after paying) Tldr: So in the end, the service was awful, we were ripped off, and they took a tip for all this without our knowing. Worst dining experience of my life.

We had previously visited Creams Cafe in Canterbury on Mother's Day and we had ordered vegan crepes which were amazing. Sadly, on a return visit on Bank Holiday 6/5/24, when we ordered the same vegan crepes, the waiter told us there was no such thing on the menu. After showing him the menu and ordering the deserts we wanted, he returned to tell us it was impossible to cook the vegan crepes because they apparently kept "breaking up." The batter had obviously not been made correctly. Very disappointed.

Terrible service super expensive ice cream taste like it's been frozen several times with icicles inside staff on there phones no engagement no hello couldn't care for customers don't waste money here looks nice inside but poor products.

Store manager should learn some manners and should respect the customers , he can't say that it's busy and treat customers with disrespect. Ice creams are good .

This cafe shop scammed me, saying my card transaction was not completed and made me paid the same food twice. Absolutely scam , don’t go.

I'll give this place a miss if I can. The guy there was a bit arrogant.

Delicious tastes and cosy atmosphere!

The staff there is very unnecessarily rude. We went there for after lunch dessert, and the girl on the till spoke in a very rude way to us and the service we received was very slow and i do not recommend anyone to go here. There are other nice dessert places in canterbury, save yourself the hassle.

A pitiful excuse for an ice cream place. They only sell chocolate gelato and not ice cream ! We were told it was table service and we waited ages before us and everybody else decided to go up and order at the counter where two people were chatting and looking on their phones. Worn out old menus, dirty tables, really disgusting toilets with no soap or toilet paper !

Ice cream was incredibly average. Ok if you wanna wait 20 mins for ice cream.

Overall, it is just okay. The waffle and cookie dough were not bad but not great. The toppings on the waffles were not as generous as the pictures and they are understaffed. It was somehow a self service restaurant

Slowest service, they don’t know how to serve customers and it’s super hot inside. The food on display looks miserable

Very delicious. Friendly staff.

Delivery came rlly quick and amazing packaging. Love the Oreo waffle and lotus milkshake😍

this is not a waffle, this is the driest waffle we ever had. Not worth 11 pounds at all. Should have more sauce or something it is so dry.

amazing desserts but the staff was so rude. we had to wait over 20 minutes to order even though we were calling the waitress the whole time. the staff is just chatting all the time and not caring about the clients. we also waited a long time to pay: a waitress told us to wait for her to come back at the table, 30 minutes passed and no one came, we called another waitress and she just sent us to pay at the counter in a really rude way. no smiles, just rude attitude the WHOLE time. never coming back.

Didn’t get the whole order, food was also cold. Overall not a good order exstemly unhappy usally I have no problems.

The service was very nice and the atmosphere was great too!

Nice dinner dessert at Creams today with my partner. Enjoyed a hot chocolate fudge cake which was gooey and rich. My partner enjoyed a strawberry chocolate indulgence crepe which she said was delightful. Our waitress was very friendly too. Overall a lovely experience.

The tapioca tasted vile, they were hard and mushy, not happy!

The staff were unhelpful and not interested to serve or help. Service was slow and we almost walked out. The presentation of the icecream was slovenly. The top scoop fell off within a minute of leaving the store. Never going back.

Didn’t receive ice cream plus hardly any sauce

Food come cold bags was soaked through from rain water

I had a great time here with my friend. I had an Apple hot pocket, it tasted like a dream. 👌🏻

So far, the best ice cream and desserts I've tried in Canterbury. Really cosy and great atmosphere. Staff were friendly and very helpful. Highly recommend!

Good waffle ( not as crisp as dine in), good quantity of chocolate sauce and nice strawberries.

Food and service is the best and polite professional manager sorted out our party😁

We ordered three desserts and expected them to arrive together, not surprisingly. The first dessert arrived, after 15 minutes (after first dessert finished) I asked a member of staff where the other two were. I was astonished to be told that I should be more patient as there were only 4 staff available and there were hundreds of customers, I counted all of about 35 to 40 max. further more the screen decides who gets what and when and there is nothing they can do about it. It was lost on the staff that they should be delivered broadly at the same time. What I didn’t bargain for was to be given a bit of a roasting because of their ineptitude. Wake up and smell coffee folks. Just before leaving, I went to the loo to find a lot of liquid on the loo floor, I wasn’t prepared to test what the liquid was, nor would you if you are reading this review. Additionally the loo seat was in pieces. All in all pretty dreadful service in a VERY shabby state.

Had opted for the thickshake on purpose to make sure it arrives colder/thicker. The milkshake was halfway melted unfortunately.

The ice cream was good and decor was cool but I had a weird exchange with the server. He had me repeat my order several times and said he couldn’t understand what I saying, yet I was speaking clearly with a north american accent and my order was just a scoop of gelato. He was pretty loud and seemed to have an attitude. Maybe something against tourists? Whatever the reason, it was a confusing and embarrassing exchange - please train your staff better.

I begrudge you adding a tip to the bill for a service charge when this is the second time I've been here and no one has asked if our food is okay or asked if we would like another drink etc. Food simply delivered, left and no service. Both times I've had to approach the till to pay. However the desserts are lovely.

Recently Creams have been sending incorrect orders. Sometimes they miss items, sometimes they send wrong items. Today they labelled the ordered item incorrect. The delivery driver double checked and the one Creams marked for me was not mine. Delivery driver kindly allowed me to check from another order which he was delivering, which was actually mine. This is becoming a cmon thing with Creams. Last time they missed my icecream. You wait an hour, only to get wrong order... their solution is refund, but really, does that refund help feed the hungerat the time? They need to improve their service.

Request a refund didn’t get the right order

It was one of the few cafes in the area that stays open until 9pm. However, when we went at 18.00 for coffee and dessert, most of the sweets had run out. We got crepes but unfortunately they were served to us cold, meaning they were not cooked at the time of order but were ready. The positive is the comfortable space with convenient canapés

Super lecker dort! Wenn ihr mal in Canterbury seit es gibt hier leckere Scones und Tee! Wenn ihr mal in Canterbury seit und unbedingt hingehen!

Went for a quick lunch with my family, the 2 workers were rushing peoples food as they just wanted to stand in the back or have a conversation in result of this my waffle was raw inside and my mother’s crepe was also undercooked. They also said for a plant based waffle it would take them 10 minutes to make which is ridiculous it does not take 10 minutes to make a batter. Coffee and hot chocolate was rubbish too they use burnt beans and burnt the milk whilst steaming it. Not sure I would come back.

It’s cold, it isn’t cooked properly it’s an absolute mess

We had 2 sundaes, and they were only have full. Hardly anything in them. The milkshake was as it usually is.

it came late and when we opened the bag the ice cream was split open all over the place :(

Wasn’t much toppings and was late

An hour late, and turned up freezing cold

Great funky place. The banana banoffee crepe was amazing.

Quite dry.. inadequate chocolate sauce. Can do better.

If coconut is your most favourite milkshake or ice cream to eat... Then this place is just for you.

Waffle wasn’t cooked properly was doughy inside inedible!! 💩

Very speedy, time did change from when it was originally set but only by 5 minutes! Will 100% be ordering again very good deals!

Lovely cafe. Quick service and very friendly staff. We had Ferrero Waffle and white chocolate/ raspberry cheesecake 🍰☕️

Très bon, l'ambiance steampunk est superbe. C'est juste un peu cher.

I am on a new development which wad explained on my order notes, with directions. The driver also had my phone number and did not call once to ask for help. I watched him drive around the area getting lost, when he arrived he didn't even buzz my flat so I had to go and get him. My milkshake had melted and my cookie dough is cold :(

Waffle was not cooked proply and ice cream was missing