Costa Coffee in Canterbury

Close to the centre of Canterbury, freindly helpful staff.

Simply the best Costa. Everyone is so friendly and nothing is too much trouble. Always very clean. Have to say Charlotte is super friendly and efficient

The girl with black and pink hair was very rude and had an attitude.

Lovely courier - friendly and courteous

The worst place for a coffee, rude and grumpy manageres , i asked for a couple of coffes to drink in , she said ok . When i got them tbey were on take away so i said i ask to drink in and she said tudly we doing just take away . ..... I will never go to any Costa again.

Quick friendly staff, delightful experience.

I like to meet here with chums regularly. Parking outside is convenient, staff are friendly and plenty of choice as one would expect

I like to meet here with chums regularly. Parking outside is convenient, staff are friendly and plenty of choice as one would expect

Very Friendly a great Atmosphere 👍

Great selection of food and wonderful coffee

Take out coffee ordered inshore, young man who served me was friendly chatty and so pleasant an asset to his team 😀

Very busy, but pleasant, difficult to find a seat. Dirty tables, not cleared away. Very disorganised at the counter, you don't know which end to queue, perhaps a simple sign may help. "Queue this end"

Need a place to do some office work for 4 hours, and this was perfect fit over a large Latte. Well recommended.

White hot chocolate with oat milk is unbeatable

Have been to this branch quite a few times, but the older gentleman serving is always so rude, but in such a way that borders on gaslighting - you know the kind where you don't know if you're just being over-sensitive. But it happens every time. It's sarcastic, mocking and as if he has literally anything better to do than serve you. As a fellow hospitality manager, it is shocking that this is still tolerated.

Busy but really friendly staff!

Lovely staff all friendly fair prices and a Happy atmosphere

Sliw service, used to be my favourite coffee shop when I lived in Canterbury, went today as I was in the area, expensive, small portions for the price, poor staff, very rude and abrupt, slow service and don't even serve the drinks they're LITERALLY promoting

a good Costa. I always thought this was an odd location, but actually not too bad sitting outside

Coffee as always , fine. Two young people behind counter, as it was an hour till close, clearly tidying and starting the process of closing down. Could tell they didn't really want new customers or anyone making a mess or more work.

Amazing Staff, amazing customer service, cleanliness is great. Fabulous array of choice.

Can’t say no to a good hot chocolate

Went to your Marshwood store in Canterbury on Saturday for my usual Americano and I was shocked to see a male staff member (who I believe was referred to as Mark by another staff member) being rude to a young Asian female staff member in front of me and other customers. He was using a patronising tone while advising her how she wasn't doing her job properly. For anyone in management to humiliate their staff in such a public manner, only shows how incompetent he is at his own job and should consider another profession where he learned better communication skills and how his racial bias affects other people. The poor girl looked visibly embarrassed by the experience, surely a kinder and polite conversation “in private” would have been more appropriate. This a disgraceful way to treat your staff, Costa, please do better!

Disgusting customer service, not friendly at all and all so moody! Definitely not impressed. I had a pram and they did not help me bring my tray over and they were not busy there were only 2-3 customers including me. And 3 of them were making 1 coffee. Funny!

Great place to grab a coffee. Staff friendly.

One of the best Costa coffee about

Coffee ok - filthy outside seating area - not been swept in weeks

Excellent customer service and very good prices 👍🏻

A gentleman who serves in the counter discriminated us after we have asked some questions. He smiled at us unfriendly and we have no choice but leave. What a shame for such a great coffee shop but with impolite staff.

The hot chocolate was amazing and the service was very good to well earned 5 stars

Quick visit passing through Canterbury. Very clean store. Friendly staff and fab coffee. Free parking directly outside.

I have been to this Costa a couple times now and its great most of the time. Service is occasionally rude or slow, but the overall vibe of the place is good. Prices are what they are and the drinks are good, would recommend.

Advertise drinks that they no longer sell, Starbucks 100 times better

Very good coffee and all the food that arrived at the table was good, staff were however were not welcoming.

We ordered a nice lunch from Costa only for it to be ruined by there use of staples. We cut ourselves trying to open the bags as we were unaware they were sealed with metal staples, so please use paper tape or better yet do not seal the bags.

It’s strange. I have never had much of a problem at this store before, but I came in with my friend at around midday and an older man who looked to be the manager of the site (wasn’t in uniform) came across as very entitled and miserable as hell. We received no greeting as we approached the till, instead he huffed and puffed as if he really just didn’t want to be there and we were a major inconvenience, I handed him my toastie to heat up and he proceeded to throw it on the counter behind him aggressively, he then turned to his colleague and laughed as if it were funny that he was being so rude. I then ordered my coffee but I forgot to say what size I wanted and because I forgot to say what size I wanted he gave me the most patronising look rolled his eyes and shrugged his shoulders at me and said ‘size?!’ as if I were stupid. I paid for my things and said thank you to himself and his colleague, neither of which said anything back. The whole interaction felt very awkward and passive aggressive. Me and my friend felt very unwelcome. I am highly disappointed in this man’s customer service skills, especially if he is a manager, I have worked in customer service for pretty much my whole life and I understand that we are human and have bad days too, but I have never ever treated a customer the way he treated me and my friend. He either needs some more training in customer service, a long hard speaking to by a superior or he needs to move on to a job that doesn’t inconvenience him and make him so miserable. I’ve never had a problem with costa before and I will still go to other branches just maybe not this one, I don’t like to complain but this service was abysmal for somewhere that is meant to be warm and friendly, just overall very very unwelcoming.

Rather nice Costa, albeit in a rather isolated location. Awful seating mind you! The bench seats are so low its impossible to read a newspaper. Bear that in mind anyone under 6 foot tall. I really think Mr Goldex could do a lot better with this one !!!

Friendly staff, good cakes and coffee and just round the corner from work, perfect

Takes ages to get served... but a good coffee and comfy seating inside

It's nice but don't use it much its not cheap only had 2 sandwiches 1 water one coffee for a friend was just under £12 pounds that was to dear

High customer service and clean space. Good branch 👍🏼

Never found this costa to have much of an atmosphere when drinking in.Coffee quality is fine though and plenty of parking.

Had a lovely rainy day coffee date with my friend. The atmosphere was lovely and cosy and the large windows made enjoying the rain all the more lovely. The hazelnut cappuccino was perfect.

Great place to relax with a coffee

Lots of choice and the cold options while it's hot out is a great choice.

Excellent quality and service 👏 👌

Very clean and very friendly. They are disable friendly too.

Very sorry to say that there was dirty cups, plates and uneaten food left on the tables inside and outside We personally had to move a dirty tray to sit down The coffee and tea that we had were fine the housekeeping skills are disgusting

Really nice staff, good service.

One of the best Costa’s around. The staff here make it more than ‘just a Costa’. Very friendly!

I don't normally leave reviews but I feel that what happened today in Sturry Road Costa deserves some recognition. I won't go into the details but (I'm guessing) the manager noticed I was in tears whilst drinking my coffee (nothing to do with the coffee, the coffee was great lol) and subtly brought over a handful of napkins for me. The gesture was really appreciated and incredibly sweet and I think everyone should know how lovely all the staff at this branch are. I couldn't fault them x

They have vegan marshmallows for hot chocolate!

Drink was very nice, didn't have to wait more than more than 10 minutes to arrive, driver was friendly. :)

Fab staff and fab drinks. 5 star.x

My favourite Costa.. my favourite big chain coffee...

This Costa always runs out of oat milk. Might sound like a petty thing to mention but imagine every other time you try and get a milk coffee and they keep running out of milk.

Had a very nice flat white coffee, my better half had a chai spiced latte but they had no cinamon to put on the top.

Good service. Brilliant coffee.

Friendly staff and ease of parking

Always enjoy a Costa it's a nice clean place plenty of seating and pleasant staff

Have visited this Costa on several occasions. Each time I've had good coffee in a pleasant and clean café.

Well earned costa gingerbread latte after a bit of sales shopping. Plus the old faithful cheese n tomato toastie.

My sausage and Bacon panini had no sausage in it and all of our food was cold

just forget the other sausage bap

Coffee always Luke warm, to week or to strong.

Terry's orange hot chocolate really hit the spot today . Just what I needed

Great coffee served by friendly staff

Popped in for a take away. Quick and helpful.

Parking experience terrible, staff don't care about the problem just responding by "oh yeah he's new"

Got a parking fine for no reason whatsoever by an intimidating guy wearing a body cam. DO NOT GO HERE

Симпатично място, спечелихме с детския кът и книгите!

Mark is always smiling and friendly. The staff too are friendly and welcoming creating a warm atmosphere for customers during these difficult and challenging times. The macoroni box was tasty as well as the tuna melt panini. Will definitely pop in again.

Friendly staff. Know what they are doing

I went here today and the staff were so lovely. Really fast service and the friendly staff made me feel very welcome and kept the place super clean.

Good service, polite staff. Covid safe experience.

Amazing staff and amazing coffee as always

Food was burnt not satisfying. Couldn't even bite into food due too crunchness, and super tough meat. Bacon didn't even look like bacon it was that burnt. Ham and cheese toastie was more then toasted its came too me like a burnt toast.

It was really busy today due to an offer however the staff were really working hard and got through the orders. I had a hot chocolate rather than coffee and it was good. Smooth with a lovely spiced toffee. Had marshmallows and cream to add to it and was great.

What ever you do, don't go round the wrong way of the one way system ..there are no other customers but God forbid you don't follow the arrows. If I wanted to be told off I'd go back to school. Woman would make a good traffic warden 🙃

Staff are quick and get orders right

My belgian iced drink was damaged and leaking and the mango passion fruit drink did not come with a straw,

Favourite coffee place in Canterbury under lockdown. The coconut and vanilla is the best, the tomato and mozzarella panini are amazing.

Coffee was mediocre but I appreciate that they have stayed open during the pandemic so I bumped them up a star 🌟

Coffee is always bad quality, so much worse than Nero or local coffee houses. Food is expensive and terrible tbh. Staff are nice and plenty of parking

Rude and abrupt pandemic but we arent lepers. Sandwich was nice

Me and my partner love a good Costa and the staff there are excellent. They are very polite and they are all experts at the milk frother and I know from experience they are very difficult to get right.

One member of staff on counter and a long queue.

The service was slow ..waiting time half an hour for two hot chocolates

Excellent covid safety, staff were cleaning thoroughly and I felt very at ease knowing their procedures were in place will definitely go back, also black forest hot chocolate is to die for

I came into this coffee shop this morning and usually we are greeted by a really friendly woman. My experience this morning was very disappointing. Every time I spoke the lady cut me off, and when I did speak she made me repeat everything I said. I understand masks have the ability to muffle speech but I feel I was pretty clear every time. I work in a customer facing role with a mask on all the time and never have a problem being understood. I ordered the cinnamon cappuccino, when I got back to my table it had no cinnamon on it, I went back and was told it was optional. The picture shows the cinnamon on the cappuccino on the board and the website. I find it very strange to offer a cinnamon cappuccino and then not finish it with the cinnamon powder or at least be asked. The place inside looks lovely but there are coffee cups and lids over the floor outside. Overall, I found it unfriendly and abrasive.

Had skinny Latte but still very weak coffee but why should I pay for extra shot ? Staff helpful but one did not have mask over nose which is a no go in my book. Toilet was the best I've seen in a long time in a Costa and overall coffee shop was very clean and tidy 😍

Very poor management Rude and unfriendly Since previous management changed it have been bery poor and rude

Enjoyed Costa first time inside sitting for a year used my nhs app to sign in and felt safe.highly recommend.

Lucy, George & Dylan were amazing today, they saw that I had my NHS volunteer badge on & insisted that I have my delicious fruit berry smoothie for free! in addition they also gave me a rolo muffin. This really made my day, having got stuck in operation stack this morning! Thank you team x

Excellent staff doing a great job. Coffee fab as always

It's Costa what more is there to say

No que adequate seating outside. Limited inside.

Nice enough Costa cafe with friendly staff. My partner had the frapaccino (cold coffee) was pretty much undrinkable and not like the ones at other Costas. The mango smoothie was good though.

Friendly staff, and lots of free parking (for 2 hours) so a great place to meet for a business meeting. Could however improve the frequency of cleaning up and off the tables.

Friendly staff, A lovely girl can remember that I like large Americano, they now see me will directly say large Americano. I like to spend my free time there! Tommorrow I will going as well!