Creams cafe in Cardiff

Fabulous! That's the one word that perfectly sums up this place. Every time I find myself near Queen Street, I simply can't resist stopping by. It's a must-try spot for anyone in the area. Why? Well, first off, they have an extensive menu that includes desserts, donuts, ice cream, and shakes—something to satisfy every craving. Plus, they even have vegan options available, catering to a wider range of dietary preferences. So, whether you're looking to indulge in a sweet treat or simply chill and relax, this place has got you covered. Trust me, you'll love every delicious bite. Make sure to add it to your list of must-visit spots—you won't regret it!

We went for a vegan waffle for my son who is dairy free and he said it was delicious ! What more can you ask for. The servers were very friendly

Ordered for a late night munch after a long shift at work, I ordered strawberry and banana waffle and got white chocolate bueno.. which I can’t even eat! This is sickening. I expected better from this place

Paid for two waffles tonight and one came with a long black hair in the box! Very disappointed! Have a photo as proof but for the sake of the shop and your gut I will not post unless have to.

Would definitely recommend! Had strawberry indulgence crepe. Delicious. The staff were friendly and the layout of the place was groovy.

Tried creams for the first time, had a chocolate lovers waffle and a slush, they were both very lovely especially the waffle with the hot chocolate cake, I would highly recommend especially if you have a sweet tooth

I recently purchased “salted caramel” and “chocolate fudge brownie” ice cream this weekend from creams and I am so happy with my decision. The quality is outstanding, and it has exceeded my expectations in every way. The staff were amazing and very helpful and I couldn't be happier with the results.

Really fantastic customer service, friendly staff and even informed me about the student discount available for me without me asking. Lovely atmosphere, nice decorations and music and as always the food was fantastic. Super generous with the toppings and nice and warm, lots of selection to choose from, a must visit desert place.

One of the best outlets in the city centre for Chocolatey stuffs.. All things chocolatey are mouthwatering … Waffles, Donots, cookies, Thick shakes and my personal favourite.. hot chocolate. They have quite a lot of combo dishes in their menu too, and it’s very affordable! This place is very accessible in the city centre, and has huge seating capacity. The ambience is also amazing and well decorated. Another thing that makes this place stand out is their staff. They are so friendly and amazing. A regular customer! ⭐️⭐️⭐️⭐️⭐️ food ⭐️⭐️⭐️⭐️⭐️ ambience ⭐️⭐️⭐️⭐️⭐️ service ⭐️⭐️⭐️⭐️⭐️ value for money Verdict: Regular customer, a must try place for chocolate lovers

The food was amazing, service was great. Prices are a little steep however for some of the items it is worth it.

Service was really great. The staff was really attentive and friendly. Shout out to Randika. Our drinks were made perfectly too.

We absolutely love this dessert place, fantastic waffles. Always great service. Amazing menu, varied and great value for money. Would highly recommend.

Friendly team. At first we thought it was rather expensive but, when you see the portion size, it's not bad value. We would have shared had we of known the portion size. Amazing choice and all wonderful food. Highly recommended. COME HUNGRY!!!

Great puddings. Waffles 100% all the way.

Oh my god! This place was such a suprise. Before going to see a show we went for food in nandos and fancied a cheeky dessert so we went on the look for kaspas. It was quite a walk away so when we saw creams we thought we would go in for a look rather than walk the extra 10 min. The staff were absolutely lovely! So friendly and couldn't help enough. The tables were spotless! The vibe was so funky! But the food!!! Oh my god. I was hooked! So much nicer than kaspas with so much more choice. The portion sizes were colossal. 20/10.. it's like crack! You just want to go back for more! would highly recommend!!!

Absolutely loved it! Couldn't fault them, the place looked clean and tidy, service was excellent and the men serving us were very friendly and polite, our order was very quick and packaged perfectly for us to take away. My only suggestion for improvement is maybe offer a smaller waffle option as I could only get through half of it lol. Would definitely come here again!

Good place to have desserts from. Worth the price. Waffles taste so fresh and probably the best so far I have eaten in Cardiff.quantity is worth price.

Good food and the decorations are nice. The menu seemed a bit too big. At least this place is not so pretentious like the other deserts place next to them.

Great place to nab a quick bite. Good service and quick food delivery.

i always feel like a kid in a candy shop when i visit creams, and i love it! the waffles are so fresh and taste amazing. there are also loads of other choices like ice cream sundaes and milkshakes. the vibe is fun too, especially when you come with a group.

Got a waffle with chocolate and ice cream. Waffle was slightly undercooked. Ice cream was a mini scoop. It was not worth the very high price I paid.

Workers were nice and filled the cup to the top and were very welcoming

Decided to pop in to have a crepe with a friend around 20:30, sat down expecting someone to come over with menus,but, I was wrong. Went up to the counter and stood there for about 10 minutes and was completely blanked! Finally someone acknowledged me but was rude. After a 40 minute wait we finally got our crepes! It seems to be a priority for the deliveroo orders rather than customers who enters the store. Will not be returning in the future.

Decent experience. Hot chocolate was ok and the staff didn't seem too interested in taking our order.

I just made an order via Ubereats and part of that order was a large oreo thick shake with whipped cream but unfortunately I received a 3 scoops shake with oreo and no whipped cream. It was a lot thinner than the thick shake and I am a frequent customer. Dissapointing but I will give it another chance because they are usually very good.

Great service and polite staff! Hot chocolate and white hot chocolate where great.

If you're looking for a place for waffles, this is the one without a doubt. I seriously struggled to eat all of it lol. They're so filling, alot of toppings added as well. 100% would recommend for any newcomers

Excellent service on a bank holiday Monday just the treat the family needed. Sundae’s and cookie dough to die for. It’s location means that it was quiet for the time of day we went which was around 4pm

Was really disappointed in the waffle I got delivered today as I have had many good experiences with them. This has happened twice now where my order has like no sauce on there and may as well me a dry waffle. Was not happy especially when you have to pay the price. Won’t be ordering from these guys again.

My friends and I always go here for desserts. I lost my debit card one evening and one of the salespersons, Natasha kept my missing debit card safely! Staff here are friendly and very sweet! Must recommend place for sweets :))

Food was of OK quality. Nothing to write home about. However, what forced me to write a review was the service. Or lack of. 40 minute wait for some scoops of ice cream? Nothing ordered needed cooking/heating. The place wasn’t busy, one other table of two. By the time the ice cream arrived (one scoop for my toddler, a sundae for me and a cheesecake for my partner) my child was bored. I was bored. We were all bored. Could understand if it was busy in there. Could literally hear the two members of staff just chatting. There was a man in a suit and laptop in there, seemed like a member of head office or a supplier or something. Seemed more interested in chatting to him. It’s not exactly cheap, especially for something you could turn out at home. But, you pay for the service, ambiance etc. and we got nada. Won’t be back and wouldn’t recommend to anyone I know.

Big up to the staff at this branch!! Especially Tasha she has amazing customer service and just makes you feel right at home. Waffles are banging and there ice cream is to die for especially Bueno and Oreo!! You have to try for yourselves!!!

Great food, and amazing service. The kind folks here go above and beyond to make sure you have a great time. Highly recommend. Special shout out to Tash for being awesome 😊

Ordered my favourite product with my boyfriend!! Was content with the delivery time and the presentation! Sooo yummy and would defo recommend the deserts and drinks! So tasty!! And fair pricing!

The cake was absolutely delicious but I also ordered a hot chocolate, waited over 20mins before I went back into the shop and asked where my hot chocolate was? I was apologised to and told I would get it soon then 10 mins later the young man came out to me and advised me the machine was broken and gave me my money back !!!!!!!!

We wanted a coffee so I came inside to check this new place. The first thing the girl who spoke to me said was "do you have a face-covering" so I said that I am exempt and I can't wear it. I noticed it made her uncomfortable and that was strange. It seemed to me like she had a problem with the fact that I can't wear one. Anyway I asked her what coffee's they do and its my first time here. I was looking at the menu, and after 5 seconds the girl said "I suggest you wear an exemption card because some people are strict about it" I said that I have exemption card on my phone if she wanna see it but she refused. In a meantime another girl that works there didn't have mask and exemption card either. I don't think its her job to suggest anything apart from coffee or ice cream to me, especially when it comes to my health condition. Maybe I just don't want other people to see that I have problem with my health. The law also clearly says that exemption cards are not necessary. My first time and last there. We also left without the coffee sad and disappointed how ignorant some people are.

We saw a buy one get one free offer on ubereats and thought we'd give it a go for the first time. We bought cookie dough and honestly never been so disappointed. If I wanted to eat raw, poor quality cookie dough I would've gone out to a supermarket and got some! Very small portion too and overly covered with chocolate syrup to hide the bland taste from the actual cookie. I can't bare to think what the rest of their food is like.

My boyfriend and I popped to Creams for emergency cookie dough at about 10pm this evening. The lovely lady working there, Jenna, said that she had had to close early due to other staff not turning up. I think she could see the devastation on my face and said that she’d stay open late to make us the cookie dough we had our hearts set on. She was such a lovely woman and made a banging vegan cookie dough! I would definitely go back after such amazing and kind service! Thank you Jenna!!

Lovely, friendly staff even though it was packed with screaming kids in half term - I feel their pain from working in a cafe. Ordered two icecream sundaes and wanted to change one scoop to another flavour which they said was fine. The icecream is lovely, definitely not somewhere to go after a meal as they are sooo big! Would recommend

お店の外観から内装の造り、置いてあるオブジェまでモダンな雰囲気で統一されてます。紫の椅子なんかはUKらしい色合い。どれも たっぷりサイズの甘系。ワッフルはチョコボールがかかったものとかフルーツが載せられたものと、色合いがどれも可愛らしいです。

Nice clean comfortable place for coffee n ice cream/shakes Wonderful staff Seating is good Price mid range

On Sunday evening, we found that a number of eateries were either closed for the day, or closed early. Following dinner a couple of blocks away, we were glad to see Creams was still open. Conveniently located and still open in the evening with an ample selection of gelatos. We had mint and chip, Arabica coffee, hazelnut and oreo. All good. So many choices.

We ordered a sticky toffee cookie dough and kinder bueno waffle. Both very tasty but a bit sickly for my taste. Loved the texture of the warm waffle but I think I'll order something more fruity next time. This place also takes 241 on taste card during the week so is a bargain.

Great ice cream but people were being put off by almost deafening rap music via radio over then speaker system...it was so loud it was impossible to have a conversation with my friend and we spent a tidy sum....as soon as we finished our ice cream deserts we left quickly with thumping headaches! We will not be back until they turn down the volume as it is nice to have a bit of peace while enjoying an ice cream. Because of the loud music I know a few people have stopped going there...my advice to the owner is TURN THE VOLUME DOWN ..otherwise you'll go bust!

Lezzetleri Harika fakat porsiyonlar aşırı büyük, bir Türk olarak ufak porsiyon çok çeşit alabilmeyi tercih ederdim :)

Literally all the good features of kaspas, e.g very nice waffles, sundaes, etc. Can get waffle on sundae, say what? Big tea cup, free water. Delicious. And unlike kaspas, the sofas are lacking in holes and duct tape, you can actually fit in the chairs. Distinct lack of angry abusive children too which was refreshing. All in all, 10/10, would waffle again.

After placing our order at the counter and being told they had no New York cheesecake and that their coffee machine was out of order as the three remaining family members were still looking forward to having their treat we were told there would be a 10 minute wait we agreed and sat down to wait for the order. However we found several people were paid after us but received their order before us one of which was wrong we continued to wait a further 10 minutes for our order. You guessed it it was wrong, the place is not packed and there is skeleton staff on ....not totally acceptable on a bank holiday to be fair.....we then waited another 10 minutes for the remainder of our order which made all family members quite upset. SHALL NOT BE RETURNING to this establishment 😫

My childrens's cousins had recommended Creams to us (although not the Cardiff one) so we went as an Easter holiday treat. Very slow service, had to give order 4 times and was spoken to rudely on the 4th repetition by the member of staff despite the problem seeming to be her inability to work the till. It took so long with multiple deletions and repetitions that we actually ordered one less than we had planned as we couldn't face any more effort.

Service was amazing from start to finish. Osane was very friendly and accommodating! Our desserts arrived fast and were lovely. Definitely recommend.

The menu is huge with a selection of cakes, freakshakes, sundaes, waffles/crepes, drinks and gelato. You also have the choice to create your own waffle/crepe by selecting from the range of toppings/sauces. Would definitely recommend if in the area and need to grab something quick to satisfy your sweet tooth.

Came here with a friend on the 26th of Feb, around 3pm and the staff were honestly so rude. Practically slammed our desserts on the table, didn’t say one word or even make eye contact. Desserts came 10 mins apart. Even though the desserts were decent, will probably never come here again.

As always, reliable and varied choice of gelato. Great quality too - served by lovely staff. The place was spotless and in great repair with some good tunes playing in the background. Recommend heading over here!

We went for a desert cuz we use to go in reading one so we went here too, not much of selection as in reading but we had a nice pie and ice cream. Could be better but was ok.

I searched best ice cream in Cardiff and creams cafe came up, so made my way as I had a craving for ice cream, I was not disappointed at all. Please visit it’s great

I’ve been here twice and both times I’ve come we were the only customers sat inside. Quite strange considering it’s in a very central location. Anyway we had coffee and ice cream both times and to be honest it was nice. The place itself is really nice.

I know a thing or two about ice creams believe me. This averaged just above the threshold to return sometime again !!! Their strawberry ice cream and malteresers ice cream were divine, however the bubblegum flavours were sadly lacking. Reasonably priced.

Unfortunately we had already been to the bay for an ice cream before coming here, so my wife and I just had a drink. This didn’t stop two of our kids indulging in crepes etc. Everything looked fantastic and the venue was real quirky and inviting. The knickerbockers looked amazing and a proper challenge too. Coffee was also great. The kids enjoyed jumping in to the ornamental car too. Have no doubt we’ll be back again, without having already had an ice cream earlier next time!

Best place to be slam some cookie dough down you! Slug and lettuce crew in here ripping! Tonto was on point

Good desserts, amazing service will definitely recommend, staff are really helpful, loads of ice cream choices aswell 🎉🍦🍦🍦

Great ice creams and desserts, friendly staff and really nice place! Great place for families to enjoy

Have been here more times than is good for me but it's so delicious! I'd love to try everything on the menu one day as everything I've tried has been incredible. My friends on snapchat are probably fed up of my dessert snaps...

Popped in after a gig and was just the kind of thing we needed. Food was really good and atmosphere was really nice.

Such a good desert place to go too, definitely would give it a 10/10, as there is so many deserts to choose from.

Such a nice place to go to for dessert, amazing atmosphere and so many deserts to choose from. Definitely recommend!!

Really good and friendly service. Very stylish and open cafe with great food. Would definitely come back

Great manager, he was very helpful and welcoming. Food was quick and very scumscious. Great experience had by all, would recommend

Too many choices that will make you feel like your in heaven, amazing place and staff are really friendly and well trained, will definitely recommend this place!!

We thought we would give this place ago for a change, Definitely not worth it. The service is so poor it unbelievable (The staff and management need more training).

We were a family of five. Our score is 5/5. For those who have the passion of sweeties, ice cream, waffle, hot melted cookies and much more... that is the place. Must be there... exceptional in its category...

perfect place for a date! beautiful interior, lovely food, friendly staff. great expirience :D I suggest bubble pop and clasic soda float combo oh my...

Brilliant range of ice creams (superb flavours), crepes (delicious too) & freaky milk shakes if a tad expensive. I shake, 1 crepe dish & 1 sundae just over £17 & that was with a 'sale' discount but boy they were delicious. Well worth a visit.

The food Is made to a high standard and Is presented impressively. Prices are on the high end but definitely worth it. Only fault would be staff could have been more smiley and interactive.

Took a little bunch of excited 7 yr olds for birthday ice cream. Staff really made us all feel welcome, helped us order, let us blow out candles / sing & even brought over jugs of squash! Kids had a brilliant time playing in the car too. Perfect end to birthday party. The ice cream was lush too. Thanks everyone at CREAMS

I had the sticky toffee pudding with vanilla ice cream and it definitely killed my craving for sugar. The presentation and selection of their desserts are fantastic. They have a lot of gelato flavours as well. The ambiance is thrilling and exciting with the feel of the future. I would recommend this place to anyone.

My favorite Gelato place.they have more items on the menu but I was looking for a simple dessert after supper.Enjoy!

Me and a friend came here on a week night and we really enjoyed our desserts. I tried one of their bubble waffle sundaes, which was amazing!

We went our for dinner and didn't fancy any of the desserts on the menu but had a sweet tooth that needed to be sated. There are a few similar places around Cardiff but we were not disappointed in Creams. We ordered the Choc fudge waffles with Ice cream to share (which was just as well as they were huge!). The waffles were light and fluffy, the chocolate cake warm and gooey, topped off with fudge pieces, fudge sauce and ice cream - delicious!!!

Sat and waited 10 minutes here in the table wait area and no employee acknowledged us what so ever. They walked past, past again, and again and again oh and again. Didn't even look at us. So we left and went to kaspas instead where we were greeted straight away. My advice. If you want to be made feel welcome DONT go here

We had dinner and felt like we needed a stroll so set off in search of ice cream. It is a little too focussed on large and nasty sundaes and waffles but the ice cream itself is lovely. Tasting is great as so many flavours I needed to be sure! Would go back again if the need to late night ice cream occurred

When we went they had run out of waffles. The service was poor. Sundaes took 30mins to arrive at our table amd for some there were a lot of flies hovering around.

We visited Creams late one Saturday night. It wasn’t busy at all, which surprised us however it provided a very peaceful atmosphere and allowed for a quick service. We were shown to a private booth. The décor was very “American” which lent to the style of the café perfectly. We enjoyed a giant Oreo waffle, which was very yummy. I suggest sharing it, as it was huge, and it got very sickly after a while. The menu was extensive, with loads of other things on offer. Highly recommend a visit – make sure you have left room!

Popped in here after concert and don't know where to start.

I've been several times and always had their gelato ice cream only. Love all the flavours. For some reason though every time I've gone, there were literally just like 1 other table and 2 staff members. Guessing they are very quite, surprising though as the desserts are nice and the decor

The interior of this cafe is dark and not welcoming at all! The music was turned up so loud that it was hard to hear yourself talk and the waitress was miserable and didn't smile!! Saying that though the peanut butter milkshake tasted great and my coconut ice cream was equally as nice! I wouldn't visit again though based on the dark unwelcoming decor!!!

Creams offers a virtual cornucopia of tasty gelato. The variety is excellent and the quality is very good. The prices are reasonable considering its proximity to the major tourist attractions including Cardiff Castle which is 150 meters away.

Friends and I popped in here, delicious waffles and ice cream. The milkshakes were great too! Good vibes and friendly staff. Delicious treats, give it a go!

Stop off on a Sunday morning treat. The restaurant and loos were spotless. One waitress was on her own but she was so friendly and we were not in a rush so didn't mind a little wait. It was worth it for the lush sundaes we ordered. Naughty but oh so nice!

Having attended a Military Drumhead Service at City Hall a visit to Creams was a great. Early mid morning so no crowds. Wonderful selection of desserts. Very polite staff and the cafe and toilets were immaculate. Would return.

Extremely nice food! Always quiet because of the Kaspas a few shops down but the quality is amazing. Decent Portions . Will deffo continue going

Me and my friend came here on a Sunday night. It wasn't busy and we ordered a coffee and a sundae each. Both the food and the icecreams came after a bit of a long wait. My friend's coffee was forgotten about and we had to ask a waitress for it.

Very good and tasty pancake. It was nice and fresh with loads of Nutella.

Took a party of 14 girls, all 12 years old, to Creams. Excellent service, nothing was too much trouble. All puddings were devoured. All presented well and highly rated by the girls. Good prices too.

Went to see England play Wales and wanted to get away from the crowds. Went in for a coffee, well presented, good value and the staff were fantastic. We then stayed for a waffle for supper. Lovely and fresh, well prepared. All round good place and open late.

We popped in for dessert and we were seated quickly.

I went to creams for a dessert and a coffee and was highly disappointed. The service was poor and the staff did not seem organised at all. We waited quite a while after ordering and the desserts were given to us one at a time with a long wait in between which was not appreciated. Our coffees eventually came after another wait even though they were all ordered together. Not a good experience at all.

My girlfriend and I visited here after a lovely meal at 'The Meating Place’ and we we're very disappointed with our whole experience. We ordered creat your own “freshly cooked” waffles which seemed to have been just warmed up again and came not even  5 minutes after ordering. At the same time we ordered a hot chocolate and fruit tea which took 20 minutes to arrive, at which point we had both finished our waffles and I'd started to write this review. The staff were very unfriendly and blunt, mumbling the few words they would say to you. There was no control of other customers with screaming and shouting children running around the place climbing over furniture. Definitely won't be visiting again.

Don't accept Scottish bank notes. My hard earned cash was accepted everywhere I went in Cardiff except here. Ice cream was poor not a patch on the traditional home made ice cream I can purchase locally.

Poor service but amazing food. Unfortunately the poor timings of the food service meant that not all of the party had their desserts at the same time. There was such long gaps between the food arriving there was no choice but to start eating without them due to food temperature. This left some awkward moments and the staff didn't seem to care of the timings. The food it's self was amazing though 5* and the decor of the place was lovely too with large booths.

Went here today. 3 waffles ordered 1 was burnt there was lots Nutella but we could still taste the burnt, the other 2 ok. It wasn't that busy there wasn't any toilet roll or hand soap in the women's toilet not great especially when you've got children. The man who served us was very nice. I don't think we will go back :(

Very nice Ice cream . Topped off with friendly staff and amazing decor . Like a stylish nightclub but with ice cream. Huge selection