Costa Coffee - Roath in Cardiff

placed order at 3.45pm, received delivery 5.30pm and all the food was missing yet Ive still paid for it. Paid £30 for an order where we only got the drinks, and had to wait over 2 hours just for them. Never using Just Eat or Costa again.

I had a great experience during my visit. The barista was helpful and friendly, the food was great and as expected. Prices are high compared to other places, but that's Costa for you. I visited in the morning so it wasn't busy, a good quiet environment. Would visit again.

Nice place,very good coffee,professional service!!

Lovely customer service and quick to receive my drinks

Please stop using staples to seal the delivery bags, this is the second time I have cut my finger on them

The baristas are really friendly and the store is nice and clean too. It’s a good space for studying! Both the iced latte and the iced tea are good drink options, especially in the summer months. However, the store could do with a refurbish.

The team at Costa are very polite and they all work hard.

I come in here a lot and the staff is friendly and sometimes they bring your food over to you when they are not busy servicing customers

Coffee spilt everywhere so food was ruined, ended up with a quarter of a coffee, and they forgot items.

Missed some of the items I ordered

Customer service non existent not fit for purpose,

I paid for 2 drinks and only got 1 after waiting for almost over an hour. I tried to phone them however they weren’t accepting any calls and to top it off they didn’t give us the correct straws. Disgusting. This costa has never been good, delivery and in person. Should just close.

No no no. Staff are very rude and inattentive....a most unpleasant cafe. Can't recommend. Staff school children coming in. Noisy. Sitting at tables unclean and sticky. Not fair to Costa standards. Never again. They couldn't care less

Cup was split open at the bottom and hot chocolate came pouring out all over my kitchen and burnt my hand

This is actually the costa in link retail off Newport rd Cardiff but doesn’t seem to be on trip advisor. This is the 2nd time I’ve gone there and had lukewarm tea - I go there to meet a friend with a disability as he likes the accessibility from the car park but the tea is awful. Why can’t they boil the water?

Disgusted by the behaviour of the staff member Joe today. He was nothing but rude and seemed to have an attitude towards us from the start. He carelessly put our toasties in to be heated to which they fell apart as he was just so aggressive with them. Joe’s manor and attitude has really ruined our experience with this costa as we come here a lot and have always found it amazing. Will not be returning after today.

The boys are lovely here, but I’m sorry The lady with the name badge donna, really let’s the company down. How is she still employed here???

I was having quite a down day and the baristas behind the counter were really friendly, chatted with me about Christmas, has Christmas jumpers on and pretty much made my day. I wish every customer service experience was like this because we would all be better off. Thank you ☺️

Recently visited Albany branch. The brown haired lady I think her name is Donna was so rude to not only customers but also delivery driver. She would not let me scan my costa card. She shouted at an elderly woman. She shouted at the delivery driver for putting a delivery in the wrong place. She was abrupt rude short and deterred customers making them feel awkward. Shocked at this service. Not what I expect from such tan esteemed brand.

Was very disappointed by the customer service from the brown haired lady shouting at customers making them feel uncomfortable. Would not recommend visiting whilst she is employed there

I believe we were ‘served’ by Donna, using served as a very loose term. No greeting, awful attitude and very snappy. She yelled at the delivery driver, Uber pick up man and seemed rude to her colleague. Working in hospitality, I get we have off days, but honestly she completely ruined our afternoon. Truly feel bad for the poor guy who had to work alongside her.

Took over an hour to get a cold coffee which should’ve been warmer and a pre-made breakfast bun: do better costa

coffee was an hour and a half late

The staff are so rude in this store, especially the brown haired woman. She speaks to everyone with a very abrupt/rude tone as if she is being massively inconvenienced by people wanting coffee in a Costa. Tables are only clear and clean if you're willing to clear them yourself and ask for a cloth.. again this seems to massively annoy brown hair lady. I've had so many poor experiences in here that I've given up going here now

No extra marshmallows that I PAID FOR, no whipped cream, no extra shot of coffee on BOTH iced lattes!!!!!! Literally speechless

Been in here twice in the last couple of weeks. Today is the last time. Only person at the till & staff took several minutes make eye contact & seeve me. More than 10 tables with dirty cups on them. Tables without dirty crockery on then were dirty. Place generally shabby & unclean. Toilet I used smelled of urine & was very dirty. No wonder the place is always empty.

We visited Costa today whilst visiting our son in Cardiff. We were appalled! The staff were inept and one of them was abrupt and had a defensive attitude. The general appearance of the cafe was grubby; floors and tables unkept and dirty, nothing cleared or cleaned away. The toilets were disgusting, excrement down the outside and on the seat. I was cautious when washing my hands, as the whole sink area was unhygienic! I would add that there were only two staff working so it would have been difficult to find time to clean or tidy. However, this is not the standard that I would expect from Costa and will not be visiting again and would forewarn future customers - Yuk!!

I went in today at 11.30AM Thursday 21st September. Was served by a young lad who almost looked like he was being held hostage there. No eye contact and mumbling ‘what do you want?’ Terrible service, I was going to sit in but after having a service as such I decided to take my coffee else where. I get that everybody hates a 9-5 but have some enthusiasm in you! Quite tall browned haired! Refused to give me his name.

Today I bought hot white chocolate from this shop around 5.30 pm and unfortunately it was not a nice one. Also my order was Lemon Sponge cake slice but unfortunately I got a cup cake when I opened the package after reaching the home. Worst experience and I really felt like cheated. The man on the counter was not at all professional- not wishing the customer, not even saying a thank you and most importantly it’s really hard to get an I contact from him because he is always doing something while talking to the customers.

Awful service. Even the women didn’t tell me ‘Hi’. I usually always order a plant based milk cappuccino because I'm allergic to dairy milk. I am sure that in the cup that she warmed the milk there was dairy milk left from the previous order. After that coffee I had terrible stomach pain two days. Also the place was miserable. At least with such high prices I expected to get better service and a tidy place

Nice friendly effecient staff, good coffee,

The attitude in the woman serving was terrible. The coffee was sub standard. For these reasons will not be returning here. Staff could do with some customer service training!

Omg I just love the salted caramel frostino, great place great staff always clean and tidy oh and they do coffee which is nice 😋

Wonderful service and very pleasant atmosphere.

My food - the reason I placed an order at all - is missing. I'll wait for a refund, but in the meantime what am I supposed to eat?! I ordered food for a reason.

Food & drink arrived quickly was hot and packed well so nothing leaked

I was here 30th April and came here as my friend was running late and I needed a place to wait as I was feeling unwell. I bought a large latte but a member of staff ( Donna) recognised I was ill and brought me water and checked in on me. I recently was hospitalised for covid induced pneumonia and have since been struggling with breathing problems and low blood pressure. Donna thank you so much for your care and kindness .

Hot chocolate was tepid and sandwich was barely toasted and cold

Gutted, really looking forward to a cappuccino but received completely flat cup of milky coffee. Just pouted it down the sink what a waste.

It was lovely,great service,always nice friendly staff, nice coffee

The customer service was not too bad, but my main issue was the WC as in toilets facilities to use them we have to tap in some numbers bottom of receipt, i had to ask someone as i couldn't see them without my reading glasses, anyway the toilets were unhygienic, with urine on the seat, floor was not clean, i will most certainly not be going in costa again.

Disgusting weak coffee, very expensive £3.70

The place is poor in cleanliness

Excellent coffee, nice and rich, far superior to other coffee shops

Enjoyed the coffee with my family but disappointed that one of the barristars put out a load of cardboard waste on the street outside. As it was windy the cardboard was blown around. Not bin collecting day I pointed this out to the staff but they felt it was not their problem. Who's responsible for the environment?

Driver dropped drinks and refused to replace them

The mango bubble drink didn’t have any of the pearls in it-it was just like a mango smoothie-very disappointing and not as described on the menu

Very friendly and good staff !!

Really helpful stadd. Helped me to register Mt car for benefits. Thank you

Love the coffee and brown toast 😋

Lovey, friendly staff, great coffee and cakes

Great staff and quick service as always.

Not very clean table didn't look like it had been wiped

Cappuccino arrived completely flat, more like a latte. Panini wasn't piping hot really either. And, I'd ordered a caramel shortbread which wasn't there - I got something completely different instead. The delivery was fine but Costa's service was bad.

Nice atmosphere, friendly staff. Good Coffee

Perfect environment for a excellent coffee and a toast.

Love this place there everyday great coffee service good clean recommended to anyone

Great staff, very friendly and a nice cool, chilled atmosphere here. Get a seat by the window and watch the passers by. Coffees and snacks are gorgeous.

Brilliant coffee, Fantastic packaging

Brilliant packaging, amazing food and drink. Thank you

Love this place. Clean and comfy with staff always going the extra mile to chat and make you feel comfortable.

Actually read the order amount. Half my order amount isn't here

Awful service, bad attitude from the staff and manager. The woman put the croissant in the microwave and made it inedible, when my mother asked her what cakes were available the woman said "there are labels on them you can read" so blatantly rude there! No clue about providing customer service!!

Great coffee, staff were polite and helpful. Not cheap, but coffee was as expected and thoroughly enjoyed.

Came down from birmingham with my family. Lovely customer service. Drinks were amazing. Croissant and chocolat twist were OK. The only negative point is that they’re not cleaning the table quickly. We wanted to sit and we had to make our own place.( moving the dirty stuff from the previous customers)

Staff are lovely but the place is freezing 🥶. WiFi (just about) works in the front half of the store, but there is only 1 plug socket which is right at the back of the store!

Drinks arrived soaking wet and fell through the bag spilling everywhere. Not impressed. Drinks containers disintegrated. 15 mins of cleaning up and nothing salvagable

We ordered one coffee frostino and one one non coffee fristino - both arrived non coffee!

Being a bit of a Costa fan I visit many various outlets. On this occasion I have to highly commend this store and its staff led by Tom and assisted by James, Rob and Brian for their excellent customer service and interaction. They communicate with their customers as if they are friends rather than customers. As soon as I walked in today James instantly remembered what I had last time! There is no corporate type chat just good old down to earth genuine chat, oh and excellent coffee of course! Well done guys.

People with laptops occupy tables, and stay for long periods. Toilets were of poor hygiene.

Bloody awful. Staff had a terrible attitude towards customers. I won't come here again.

Best latte in Cardiff. Staff are always very welcoming and friendly. A great place to chill out and relax.

went there only to grab a coffee and a gift card as a christmas present. I know it is hard to talk with the masks on, but the barista did not seem to understand a single word. There was no 'hello' or 'thank you' said in the conversation from his side. He did not smile once, so I watched him how he is with his colleagues and he was happily chatting to them and laughing As soo ln as he turned back to me, his face froze and there was that grumpy-annoyed look he offers to the customers. Quite amusing to watch his personality changes, however, he could really use some customer service training. Never going back, no thanks.

I have photos of my delivery the coffees were half empty no foam and cold the cups were so wet struggled to get them out of the bag

Gotta have my costa coffee i mug in the morn keeps me going all day .. 😁😁😁 thanks costa ...

Lovely coffee, WiFi and calm environment. Great place to do some work while out and about

Sent completely the wrong drink again

Customer service absolutely perfect.

This has too be the BEST Coffee Shop in Cardiff. The lady who works there that looks like Michelle Keegan. She's a real gem.

Drinks are decent but are expensive

Items missing & very cold coffee

Driver was really polite and order arrived without being spilt or melted.

Driver was really friendly and really quick service.

Good coffee with friendly service

Love a good old Costa coffee, and who doesn't. I know you have your little coffee snobs when it comes to choosing Costa, Nero, Starbucks, simply who cares.. its coffee at the end of the day. Costa on Albany Road have some of the best services I've seen towards their customers to be honest.

All items ordered were delivered

Quality coffee and hot baristas. 🔥

The bacon rolls had hardly any bacon in them at all, very sad

Good service, good social distancing

1st time we've had am indoor Costa chill out, and the visit was worth waiting for. Friendly professional staff with a great atmosphere

10/10 would recommend this Costa Coffee store on Albany Road. The workers (including the lovely young female and male behind the counter and the store manager Thomas) dealt with an issue I had very professionally - I can only praise, commend and admire the way the way they had communicated with me today in the store. Collectively, they had provided me with a clear and coherent explanation for the issue, apologised and made me feel very valued as a customer. Phenomenal customer service, well done to the team working today on 09/06/2021 - extremely impressed and will be recommending this store to family, friends and other Cardiff University students in the area. Kind regards, Zara

I am still awaiting a full refund from Costa

Didn’t have the drinks we wanted and wasn’t worth the money

Coffee only half full. Where is the other half???

Tom's one of the nicest coffee representative I've met in time!! Love going back again and again for a little friendly banter and surprise coffee suggestions. Thanks for being yourself, Paps 😁

Order was missing the muffin. Coffees were nice.

My favorite costa is fforestfach on the tesco side it has an atmosphere that hugs you as you go in its not the modern ones that are everywhere .the staff are fantastic Callum even remembered my order after first lockdown I have a cappuccino in a glass.they are all fantastic and are like family.its my sanctuary in these horrible times now I dont meet my friends as I am ocd about this virus as I know people that have died.

Costa Coffee Albany Road Cardiff. Probably the best staff in any Costa anywhere. A great, friendly lot!

Excellent latte and friends enjoyed their hot chocolate.

Super super staff lovely coffee at ALBANY rd Cardiff. A pleasure to be served by delightful people.