Creams Cafe in Epsom and Ewell

I ordered my food and spent just about 2 hours waiting for the food to be prepared, with no access to call just eat or ability to cancel order. Food eventually arrived and was stone cold making it inedible. Very disappointing in the poor service from all areas.

It was late by 2 hours, icecream was liquid, hot cookie dough was cold and they didn’t think to just give a fresh pot of icecream when they finally found someone to delivery my food, awfully disappointed.

Delivery driver was so polite, lovely customer service was great, however delivery time was way off and food is so cold, would like a full refund

Great customer service by staff member called Afzaal and his colleague.

Second time I coming here, and they looked lost… 3 times I told them what I want and they still didn’t understand!!! Waiting is long and is not busy, just one Uber . Not happy !!!

A lovely place with lovely people

Lovely service from Ramsha! The kids loved the COOKIEDOUGH & PANCAKES!

Staff are nice,kind and give you an amazing experience.

Very good service and the tiramisu hot wrap was delicious.0

Highly recommend! So nice service by Remsha ! Will come back for sure !

Lovely staff! Great food and reasonable pricing for the size!

They sent over the wrong food and it was all cold anyways. The delivery driver was waiting at creams for over 40 minutes . I called the store asking when my food was going to be sent out . Awful experience . Wasted money on items that I didn't want.

Ordered at 8pm, didn’t arrive til 9.25 freezing cold! Won’t be ordering again

Really good gelatos, friendly and attentive staff!

The food was great. And great service

It was super delicious! Mine was a takeout order so I was pretty happy with the quick service

Welcoming and great selection of Deserts

Worse experience ever. I can understand its Saturday night. But it was a joke from Just eat and creams. One hour 35 mins to deliver a simple order.

I love it every now and then but today it a Worse experience ever. I can understand its Saturday night. But it was a joke from Just eat and creams. One hour 35 mins to deliver a simple order. Just eat just don’t have an option to help. And Creams said they can’t do anything. So no communication between supplier and provider. What a waste of money

Great ice cream served with a lovely smile

very good food and customer service

Amazing i loved the ice cream and it arrived very quick

Friendly service and a nice treat

Fun day with friends, price was good and the desserts was also good

lurrrvv the crepes with nutella and biscoff

Lovely creamy experience at Creams! 😄

Love the cookies and waffles with all the flavours they have to offer!

Very delicious and lots of choice

lovely people at the psc fair!! great offers and discounts avaible

Wonderful service at the uca fair today. Lovely staff and good vibes all around

A really nice experience to go to

I love the atmosphere in there and the staff have been very lovely to me and my friends.

Good customer service with Maya

The waiter/cashier is nice and friendly. The dessert is also good.

Although we live in Morden we always travel to Epsom to creams. The food is always excellent, the staff are very friendly and polite. I would recommend coming for great service and a lovely indulgent experience . Ramsha was particularly wonderful, going above and beyond and singing happy birthday to my Son… it was so thoughtful and made the experience even better! On another occasion both Maya and Ruksana were delightful. It was extremely busy , due to our order being served late they made us a plate of cheesy nachos and could not apologise enough! Very kind , thoughtful and polite. We will always visit here for our birthday celebrations xx

The best coffee in Epsom and definitely the best Dessert Shop in Epsom. Top class service. We are so happy to have come here and we'll visit again soon. Thank you to the lovely lady Ramsha.

The waffles are delicious. Vegan options are available .

Really nice, and the waitress was really lovely! One of the nicest I've had for a while

We love coming here after having dinner out, great variety and staff are always so friendly! They're great to order from Uber eats also.

Great experience, delicious ice cream, very nice staff and clean cafe! We felt very welcome. My little girl loves ice cream and she very much approved of the chocolate ice cream here.

We enjoy every time coming here. Highly recommended 👍

The Gelato was excellent 👌 !The cone was crispy to the very end and the Gelato was very soft!Will definitely come back,amazing service,too!

Amazing service and very accommodating staff. Ramsha in particular was lovely.

We popped in during our visit to Epsom and the staff who greeted us 2as exceptionally lovely and friendly and talked us through the menu. We ordered Hot Gelato's and a Milk shake and they were absolutely delicious. We would reccomend popping in fir a lovely drink, their choice of ice creams and treats looked amazing also.

A nice place for a dessert! Good choice of treats, with a nice and welcoming service.

Great desserts and super friendly service

Great dessert choices. If they would add more dark chocolate varieties, I would not be able to stop myself from visiting more often.

Excellent service… smiling staff. Loved it

It was really good, atmosphere was amazing and nice desserts.

Lovely food, quick service and friendly staff.

Delicious ice cream and milkshakes. Friendly staff and very clean, fun environment

Really nice place and very good staff working there.

Really lovely, friendly staff :)

Good music, amazing service, will come back.

Good music, good atmosphere, really nice staff and would definelty come back

very nice and the ice cream was really good

Food was delicious and staff was lovely and welcoming. Atmosphere was great - lively music!

Staff were so lovely and kind :)

Staff were very polite, place was clean and welcoming and the icecream was delicious it was also great value for money too so win win all round.

I had a great waffle it was so nice and I came here with my friend!!

Beautiful, colourful decor, lovely people, and amazing ice cream!

Lovely service very friendly and fast 😊

Very good sweets and service :) thanks

Lovely staff and delicious sweet treats!

The food was exquisite. The service was very quick and everyone was very polite. 😀

Absolutely amazing waffles, great service and tea clean and tidy place. Family friendly, will be returning

Great service and great desserts thank yoi

Nice and clean, had a warm welcome and great service. Thank you.

Great place to take your daughter.

Wonderful service. Polite and attentive. We had milkshake, fruit kebab, slush and ice cream and everything was top quality. Fruit was completely fresh and the girl serving us couldn't have been any more helpful

As always, outstanding service and waffle.

Delicious 😋 Sunday. Great coffee 💕 helpful and friendly staff 💖

Friendly staff, lovely food and well presented. Clean modern decor

Very friendly environment and the staff are very nice

The staff here is very good specially the manager ( Ramsha ) she manages everything very well, she handles the customers who dine in very well and take away as well. The company should give her promotion. Multi talented people get very less.

Nice friendly service and yummy ice creams.

Lovely place, helpful staff and made up a gluten free sundae for my step daughter despite it not being on the menu.

The best place in epsom, hands down, I don’t let my friends go anywhere else

Would definitely recommend to try it out everything was great , cosy and fun atmosphere , fast and great service and food was delicious !!

Second time coming here. Toilets are always filthy and disgusting and there is only one toilet for the whole restaurant. This time the staff said I wasn’t allowed to use the bathroom until AFTER I had paid even though I had been seated and was going to order, they were also very rude about it. I think it’s pretty standard to want to use the bathroom before ordering. But anyway. Food is alright. Restaurant is dirty. Bathroom is filthy with no toilet roll

Me and my family/friends came here for dessert and it was very enjoyable and the service was 10/10. Thanks- Luise & Nikki Mustre

Very nice desserts and nice staff

Having recently moved to Epsom, we discovered Creams and were so happy to have done so! Amazing ice cream concoctions, waffle delights and all over variations to pick. The service is always excellent and done with a smile. We will keep coming back until we have tried everything!

Loved the delivery and the dessert. The bubble tea was too watery but other than that it’s great and yummy!

the driver must of knocked the bag...red slush puppie over everything...blue bubble gum ice cream lid wasn't on properly leaked everywhere 😑

Sara was a great server. She should get a promotion. Best food in all of Epsom. Would recommend. Ash was okay too. He can have a pay rise, as long as it’s less than Sara

Great staff very helpful and polite

Night craving.. Creams Rocher Gelato with Chocolate dipped Cone.❤️

Excellent coffee and hot chocolate for the grown ups, and plenty for kids to choose from.

5 small bites for £10 and they are hard as nails and black !! cannot eat them !! No ice cream either that I paid for . Discussing food !!! I want to leave a photo but no where to leave one on here !! I want my money back from creams.

Needs more chocolate sauce on the waffles also don’t get why you need a code for the toilets only two staff working customers Service could be better

Staff member was lovely and friendly perfect service

Didn’t arrive I saw the driver drive off without delivering

Everything great including prices, ease and speed of service and flavour of ice creams. Only thing to change is the colour of the interior. Such a dark dingy place for something so cheerful.

Food was great! Staff were friendly and food arrived quickly

Very lovely staff and deserts. Thank you

My teenaged daughter & my partner both wanted to visit this cafe for dessert yesterday after having had lunch nearby. I’m not a dessert fan but the sundaes were delicious. Highly recommended if you have a sweet tooth (and they deliver too)!

Really fast and friendly service. The new menu is so tasty!

food was stone cold but tasted nice and loved the 2 main desserts for discount price deal

Very nice food and customer service