Creams Cafe in Gravesham

It was over 3 hours from when I ordered. This simply isn’t good enough and ruined our enjoyment of the food as we no longer wanted it and it went to waste. Paid £40 for the privilege. Not impressed

Ordered 2 nachos, one small and one to share. With added cheese sauce. Asked to leave out the salsa on the small nachos as they were for the kids. We received 2 SMALL nachos. Single cheese sauce and no salsa for the sharing one. Spent double the amount but were sent half the order basically. Terrible. Will not be ordering again as they didn’t even read the order to prepare it properly.

Very unhappy with the brownie tasted stale and the custard portion! I can’t believe they want £1.50 for a tiny ice cream tub half filled with custard!

The driver took over two hours to deliver a bottle of water and a slushie. By the time he arrived I had left the whole town.

The time kept updating from 19:45 to 19:56 & the milkshakes are watery. The quality of the milkshakes has been nothing but milk. Very poor quality.

Brought the complete wrong order tonne

Food was wrong not what I ordered

it's not difficult to put a straw in a bag then again it's creams not much brain power behind them tills

Time kept changing, took ages for it to be delivered. Was as dry as anything. I paid for extra sauce but it didnt seem i had any. wanted to give it another go but i wont be ordering again

Ordered 3 hours ago and only just turned up

Waited ages for this. Didn’t show up until 11:15. Absolute joke and waist of time. Turned up cold as well. Won’t be ordering again.

over 1 hour late from time stated...not happy

My food was cold and well over an hour late.

You sent me the wrong order I want a refund please

Ever smelled a cookie dough delivered in the plastic box when u suddenly open it. Smell like ess h i t

Food was over 1 hour late and came soggy without everything ordered.

Very bad service, they made me pay 1.50 for whipped cream and nothing was in it when it came to me, when I phoned to tell them they said I was lying, I would not recommend, not worth the money.

A review for Hirina They weren’t able to give me what I wanted due to stock but she was really helpful and actually seemed concerned to ensure I found something else on the menu that I wanted. Great service from her

Time keept going up and food was cold

My milkshake has no strawberry in it at all

Forgot my cookie dough but delivered the ice cream on side

Great service and food - thank you Afan and Irena!

I ordered the food at 10 and it didn’t arrive till gone 11pm, therefore the food was cold and melted and not even an ice cream at this point, the app wasn’t giving me updates either but just kept pushing the time back every 5 minutes

Th quality has certainly dropped. The chocolate sauce used tastes watered down.

Tried to order, kept keeping delayed and never turned up. Restaurant lied and said it was on the way, I spoke to the driver and he said he was still at the restaurant after they told me that. Don’t order from here. Useless

Quick delivery and delicious goods

portion size a lot small then expected

Friendly delivery driver and very polite

Sent me the wrong item had to get a refund but I actually would have preferred the item redelivered. Ordered mango lychee bubble tea and it came as an ice tea instead of the sorbet milkshake type

My order never arrived. Scammer please do not order from here

Ordered two items only got one. Delivery person was also rude. Where my item??????

When you order something then you expect to get the whole dessert Not half & substitutes. Considering the Lemon meringue cheesecake sundae is the only thing I order I know the ingredients by now. Even if they ran out of things I would have thought you would call to change it. Have put in for a refund so let’s see if I get it. Unhappy customer

delivery time kept changing when I recieved order the waffle was cold and the apple crumble and custard was cold I had to warm it up myself

Wrong item delivered a reg milkshake instead of large and totally the wrong flavour .. only ordered 3 items..

I ordered banana strawberry waffle which comes with ice cream as it shows on creams menu but I received my order and some items are missing guess what ice creams vanilla gelato and creams wafer. It was not baked properly.

always comes cold crepes and waffles be ware.

Shocking experience. Really wasn't worth the money or the hour and forty minutes wait for the delivery

Was very late and was missing 2 icecreams

Foods freezing, meant to be a hot dessert, staff definitely forgot about the order going out or made it too early and left it sat to go cold

You kept changing the delivery time so it looked like it wasn’t late, however I waited 1 1/2 hours for soggy squashed waffles.

The Slush Puppies are usually great, but the one I got today had no flavour, basically water.

The best desserts in Gravesend🍧🍧🍧

Afaan is very helpful and friendly, and food was great. We had the black forest sundae and royale rocher waffle. Yum and thank you!

Customer service absolutely diabolical! Delivery driver turned up with complete wrong order which wasn’t his fault. Tried to telephone Creams but apparently they couldn’t hear me on the phone, how convenient! No wonder your star ratings are so low!!

The staff here are very friendly and helpful, the restaurant was nice and clean and our desserts came out quickly and even though a mistake was made it was rectified instantly with no hassle at all. I’d definitely recommend popping in if you fancy something sweet

The drinks were horrible all of them tasted very bitter.

Vegan waffle were good but overpriced. The lemon sorbet was good though

PROBLEM 1 - We ordered these milkshakes and then a domino’s. Domino’s turned up 15 mins after ordering. These turned up an hour and 10 mins after ordering. PROBLEM 2 - the milkshakes had clearly been made shortly after we ordered but were left aside for an hour till driver came. The biscuit was all on top and rock hard, which when we did finally break through to get to the bottom of the milkshake was just plain milkshake. I’ve had a few problems from this place now & will never order again.

order never arrived but it says delivered

We ordered Ice cream for my Epileptic sister And turn up two hours late Looks like slop I get In Contact by email And then they promised they will place the ice creams.And get them delivered in email And then later I tried calling them back to confirm this Person hangs the phone up on me then My dad's got in contact And told my dad they say they will never we place it But I think they forget emails.Leave paper trials And had stuff missing from mu older Rude staff And my sister , who hasn't long came out of hospital never got her ice cream We was a loyal customer until today.We will no longer be buying from this store.And don't worry , we will be spread in the words Oh, and I think they might be scam artists as they ask for my address.And everything to deliver it And then tell my dad.They're not going to deliver it , so why do they need all my information

Had delivery icecream was slop in cups and 2 hours late nearly £80.00 and not even complete when reported to their manager she was rude and lied over email and phone say they will replace and hours later say they wont . don't believe anything they say and avoid these scammers overpriced and not even all there .

Great food and quick service. We were a party of 10 and everyone enjoyed their food. We will definitely come back again.

Ordered a share plater, says any two hot drinks, at no point does it not say not including these hot drinks. Find that out st the till as after 15mins know one bothered to take our order, had to go back and forth to the table as everything we attempted to order was not as simple as your menu made it out to be, the guy who served us said he couldn't answer any of the questions as its his first day and he doesn't know, which was made very clear by how awful everything turned up absolute awful. Menu needs to be changed as this is just false advertising

Came on time and everything was visibly freshly made. Tasted lovely too!

Excellent, the ice cream was still frozen and the cookie dough still hot and the delivery driver was on a push bike too!!! Well done

I ordered a cookie crush waffle and a Oreo crepe, I received a waffle with chocolate sauce on it and my crepe only had white chocolate sauce. Both items were cold and it didn’t even come with the gelato. Terrible service.

thickshake was not thick very thin and slushy, the crepes came ruined and sloppily chucked inside but atleast they were warm but I ate them anyway because I cannot afford to waist it

Tried phoning Creams multiple times, no answer, delivery time changed more than 10 times, drove down to Creams and the staff were not helpful all they could tell me was that the driver left over 30 minutes ago, absolutely shocking customer service, worst experience with just eat I’ve ever had !

Food was very cold-not impressed

This is more to do with the moral compass of the owner. My 16 year old nephew was ‘charmed’ by the owner for a potential position providing he completed a satisfactory trial which consisted of 5 hours working in the disgusting Kitchen. After completing the ‘trial’ the owner informed him he would contact him shortly for a position. Several days passed - my nephew attempted contact but was ignored/ghosted by the owner. At the same time he was communicating with my nephews friend about a potential trial. This is so wrong. It’s clear from recent reviews this place has gone downhill - avoid at all cost.

Oreo sundae was great and interior design was giving galaxy vibes. Would definitely recommend

afaan is very nice cashier good food and waffle i like strawberry and ice cream🇵🇱🍓🍨☺️

I ordered nachos with extra guacamole - not only did my nachos to share arrive WITHOUT any guacamole but my daughters cookie dough arrived without any icecream! Try explaining that to a 12 year old. To make matters worse no one ever answers the phone. Once again, despite a few calls to them, NO answer. What a disappointment, we certainly won’t be ordering from here again.

Afaan and jyoti gave a brilliant service and served delicious food. Very friendly atmosphere.

Awful no atmosphere. Brought out all the orders one at a time, one of which was wrong and had to wait even longer. They brought out the correct desert, they didn't have any cutlery, and had to wait another 5 mins for the dishwasher to finish. Food was rubbish, really dry

In the staff of creams there is new guy he's so rude and has name Afaan

V carefull this staff name afaan . Stupid this man

I know this place food is good But there employees are vary bad Staff name younus vary bad 👎 service. V care ful this guys every one thanks

Ordered a create your own Cooke dough . White chocolate . Complete wrong order came and it came with a ferro rochee cookie dough however I have a terrible nut allergy so it’s a nightmare you don’t get what u paid for wouldn’t recommend

No straws for bubble tea and smoothie.arrived on time

Waffles were cold and missing whipped ice cream

I haven't been here in a while but I was very disappointed today, the crockery was beaten up, the baby was served and the forks were just awful.

Waffle seems to be under cooked, was very doughy inside and was falling apart

Milkshakes were good I think they need to be labelled which one is what as they were both chocolate one had chocolate fudge brownie and the other had chocolate chip gelato

I haven’t had anything from Creams for some time. I thought I’d treat myself and was sadly disappointed. The waffle was stone cold, there was no ice cream with it, so it was very sickly. Definitely not worth the £13 it cost to have it delivered.

brilliant food lovely as always will definitely be ordering again!

Amazing food great options on the deal

Turned up cold and not warm throigh

Waffle was cold. Chocolate hadnt even melted

The timing kept changing. It was delivered in the time of the updated time however, the timings kept changing and should have been here earlier than it arrived according to the original time given

food was good, nice portion size and tasty, but it took over an hour to arrive and this wasn't the fault of the driver, the restaurant didn't start prepping the order until 45mins after the order was placed.

Second time we have ordered from here and order messed up again. First time we was given a vanilla milkshake instead of biscoff milkshake and then this time I ordered large and was given medium. When I asked for extra money back we paid for large when it was medium we was told that every business has different cup sizes. We have had large from there before so I know for a fact they do bigger cups. Very disappointed. Don’t recommend ordering

my cookie dough and waffle was cold and rock hard

ordered 9 milkshakes and got 0 straws with any of them!

I can not believe how minimal the amount of cookie dough you gave us both, barely any cookie dough from each flavour, plus the ice cream was missing from both of our desserts. Absolutely disappointing.

Really not happy as I was very excited for this milkshake and the man decided to hang around outside the flat not actually finding the flat and then he gives up finding it and tell us to contact Just Eat so I find this very unfair as the man didn’t deliver our food and said that he delivered it

Portion sizes are extremely small compared with the price. Delivery time was awful and the food looked like it had been used as a football by the time it arrived

When making my order it stated 25-40 minutes but it’s took 1hour and 20 minutes and when it arrived my cookie dough was incorrect and cold, and the waffle was cold. The delivery driver was rude and didn’t care that my food was late. This is awful service for just eat. I would recommend not ordering from through this app! The delivery man was awful

didn’t get the food only the milkshake

The cake was absolutely destroyed in the packaging , the store used a cookie dough box for a cake slice delivery

I’ve contacted multiple times now. I’m so u happy with these overly priced order. It came cold to the point i had to reheat it in the microwave. Not only did it come cold, there such small portions it’s a joke, and is so poorly presented it’s worth feels like it should be cheap as anything. I’m so disappointed with this service aswell coming from just eat itself. I’ve struggled on how to get customer service as i do demand a refund as this is not acceptable at all.

Extra pot of soft ice cream what I paid extra for wasn’t in there again

Disappointing, No wafer and no gelato with either of the items, phone rang out, no response. How can you mess up on a waffle and a pot of ice cream ? There is no excuse for that. You’ve got a good shop you should sort it out or you will lose good customers.

Took just over an hour from ordering to redo two desserts!

When ordering it said 20-30 minutes Meanwhile an hour and 10 minutes later …….

So unbelievably rude. Standing there for 5 minutes with only 2 uber drivers in front of me and no one else in the restaurant. Basically a completely empty restaurant apart from them and one lady in front of me. Not even welcomed or anything just rudely stared at by the man working there, like I’ve got something on my face and then completely ignored for 5 minutes. 2 men working behind the counter as well. Awful young untrained gormless hopeless waste of space no future staff. No welcome, nothing. Completely rude staff. I just left out of frustration. Learn how to treat your customers better. I’m not spending my money these people. Learn how to train the staff better. They look completely clueless. Customer service absolutely atrocious. Why would I choose to spend money with your company now? Made me feel completely unwelcome and that’s just made it my mission to never spend money with you again.

Food was good but you used to get 2 pots of ice cream with each waffle one chocolate one vanilla but only got a chocolate one this time apart from that delivery and waffles was good

Nice. charging a quid for some soft serve is greedy though

Friendly staff and great milkshakes

The deively driver made me come outside my gate instead of coming in the garden to knock on my door why he was walking down the other side of the car park