Creams Cafe in Gravesham

Shocking experience. Really wasn't worth the money or the hour and forty minutes wait for the delivery

Was very late and was missing 2 icecreams

Foods freezing, meant to be a hot dessert, staff definitely forgot about the order going out or made it too early and left it sat to go cold

You kept changing the delivery time so it looked like it wasn’t late, however I waited 1 1/2 hours for soggy squashed waffles.

The Slush Puppies are usually great, but the one I got today had no flavour, basically water.

The best desserts in Gravesend🍧🍧🍧

Afaan is very helpful and friendly, and food was great. We had the black forest sundae and royale rocher waffle. Yum and thank you!

Customer service absolutely diabolical! Delivery driver turned up with complete wrong order which wasn’t his fault. Tried to telephone Creams but apparently they couldn’t hear me on the phone, how convenient! No wonder your star ratings are so low!!

The staff here are very friendly and helpful, the restaurant was nice and clean and our desserts came out quickly and even though a mistake was made it was rectified instantly with no hassle at all. I’d definitely recommend popping in if you fancy something sweet

The drinks were horrible all of them tasted very bitter.

Vegan waffle were good but overpriced. The lemon sorbet was good though

PROBLEM 1 - We ordered these milkshakes and then a domino’s. Domino’s turned up 15 mins after ordering. These turned up an hour and 10 mins after ordering. PROBLEM 2 - the milkshakes had clearly been made shortly after we ordered but were left aside for an hour till driver came. The biscuit was all on top and rock hard, which when we did finally break through to get to the bottom of the milkshake was just plain milkshake. I’ve had a few problems from this place now & will never order again.

order never arrived but it says delivered

We ordered Ice cream for my Epileptic sister And turn up two hours late Looks like slop I get In Contact by email And then they promised they will place the ice creams.And get them delivered in email And then later I tried calling them back to confirm this Person hangs the phone up on me then My dad's got in contact And told my dad they say they will never we place it But I think they forget emails.Leave paper trials And had stuff missing from mu older Rude staff And my sister , who hasn't long came out of hospital never got her ice cream We was a loyal customer until today.We will no longer be buying from this store.And don't worry , we will be spread in the words Oh, and I think they might be scam artists as they ask for my address.And everything to deliver it And then tell my dad.They're not going to deliver it , so why do they need all my information

Had delivery icecream was slop in cups and 2 hours late nearly £80.00 and not even complete when reported to their manager she was rude and lied over email and phone say they will replace and hours later say they wont . don't believe anything they say and avoid these scammers overpriced and not even all there .

Great food and quick service. We were a party of 10 and everyone enjoyed their food. We will definitely come back again.

Ordered a share plater, says any two hot drinks, at no point does it not say not including these hot drinks. Find that out st the till as after 15mins know one bothered to take our order, had to go back and forth to the table as everything we attempted to order was not as simple as your menu made it out to be, the guy who served us said he couldn't answer any of the questions as its his first day and he doesn't know, which was made very clear by how awful everything turned up absolute awful. Menu needs to be changed as this is just false advertising

Came on time and everything was visibly freshly made. Tasted lovely too!

Excellent, the ice cream was still frozen and the cookie dough still hot and the delivery driver was on a push bike too!!! Well done

thickshake was not thick very thin and slushy, the crepes came ruined and sloppily chucked inside but atleast they were warm but I ate them anyway because I cannot afford to waist it

I ordered a cookie crush waffle and a Oreo crepe, I received a waffle with chocolate sauce on it and my crepe only had white chocolate sauce. Both items were cold and it didn’t even come with the gelato. Terrible service.

Tried phoning Creams multiple times, no answer, delivery time changed more than 10 times, drove down to Creams and the staff were not helpful all they could tell me was that the driver left over 30 minutes ago, absolutely shocking customer service, worst experience with just eat I’ve ever had !

Food was very cold-not impressed

This is more to do with the moral compass of the owner. My 16 year old nephew was ‘charmed’ by the owner for a potential position providing he completed a satisfactory trial which consisted of 5 hours working in the disgusting Kitchen. After completing the ‘trial’ the owner informed him he would contact him shortly for a position. Several days passed - my nephew attempted contact but was ignored/ghosted by the owner. At the same time he was communicating with my nephews friend about a potential trial. This is so wrong. It’s clear from recent reviews this place has gone downhill - avoid at all cost.

Oreo sundae was great and interior design was giving galaxy vibes. Would definitely recommend

afaan is very nice cashier good food and waffle i like strawberry and ice cream🇵🇱🍓🍨☺️

I ordered nachos with extra guacamole - not only did my nachos to share arrive WITHOUT any guacamole but my daughters cookie dough arrived without any icecream! Try explaining that to a 12 year old. To make matters worse no one ever answers the phone. Once again, despite a few calls to them, NO answer. What a disappointment, we certainly won’t be ordering from here again.

Afaan and jyoti gave a brilliant service and served delicious food. Very friendly atmosphere.

Awful no atmosphere. Brought out all the orders one at a time, one of which was wrong and had to wait even longer. They brought out the correct desert, they didn't have any cutlery, and had to wait another 5 mins for the dishwasher to finish. Food was rubbish, really dry

V carefull this staff name afaan . Stupid this man

In the staff of creams there is new guy he's so rude and has name Afaan

I know this place food is good But there employees are vary bad Staff name younus vary bad 👎 service. V care ful this guys every one thanks

Ordered a create your own Cooke dough . White chocolate . Complete wrong order came and it came with a ferro rochee cookie dough however I have a terrible nut allergy so it’s a nightmare you don’t get what u paid for wouldn’t recommend

No straws for bubble tea and smoothie.arrived on time

Waffles were cold and missing whipped ice cream

Waffle seems to be under cooked, was very doughy inside and was falling apart

I haven't been here in a while but I was very disappointed today, the crockery was beaten up, the baby was served and the forks were just awful.

Milkshakes were good I think they need to be labelled which one is what as they were both chocolate one had chocolate fudge brownie and the other had chocolate chip gelato

I haven’t had anything from Creams for some time. I thought I’d treat myself and was sadly disappointed. The waffle was stone cold, there was no ice cream with it, so it was very sickly. Definitely not worth the £13 it cost to have it delivered.

brilliant food lovely as always will definitely be ordering again!

Amazing food great options on the deal

Turned up cold and not warm throigh

The timing kept changing. It was delivered in the time of the updated time however, the timings kept changing and should have been here earlier than it arrived according to the original time given

Waffle was cold. Chocolate hadnt even melted

food was good, nice portion size and tasty, but it took over an hour to arrive and this wasn't the fault of the driver, the restaurant didn't start prepping the order until 45mins after the order was placed.

Second time we have ordered from here and order messed up again. First time we was given a vanilla milkshake instead of biscoff milkshake and then this time I ordered large and was given medium. When I asked for extra money back we paid for large when it was medium we was told that every business has different cup sizes. We have had large from there before so I know for a fact they do bigger cups. Very disappointed. Don’t recommend ordering

my cookie dough and waffle was cold and rock hard

ordered 9 milkshakes and got 0 straws with any of them!

I can not believe how minimal the amount of cookie dough you gave us both, barely any cookie dough from each flavour, plus the ice cream was missing from both of our desserts. Absolutely disappointing.

Really not happy as I was very excited for this milkshake and the man decided to hang around outside the flat not actually finding the flat and then he gives up finding it and tell us to contact Just Eat so I find this very unfair as the man didn’t deliver our food and said that he delivered it

Portion sizes are extremely small compared with the price. Delivery time was awful and the food looked like it had been used as a football by the time it arrived

When making my order it stated 25-40 minutes but it’s took 1hour and 20 minutes and when it arrived my cookie dough was incorrect and cold, and the waffle was cold. The delivery driver was rude and didn’t care that my food was late. This is awful service for just eat. I would recommend not ordering from through this app! The delivery man was awful

didn’t get the food only the milkshake

The cake was absolutely destroyed in the packaging , the store used a cookie dough box for a cake slice delivery

I’ve contacted multiple times now. I’m so u happy with these overly priced order. It came cold to the point i had to reheat it in the microwave. Not only did it come cold, there such small portions it’s a joke, and is so poorly presented it’s worth feels like it should be cheap as anything. I’m so disappointed with this service aswell coming from just eat itself. I’ve struggled on how to get customer service as i do demand a refund as this is not acceptable at all.

Extra pot of soft ice cream what I paid extra for wasn’t in there again

Disappointing, No wafer and no gelato with either of the items, phone rang out, no response. How can you mess up on a waffle and a pot of ice cream ? There is no excuse for that. You’ve got a good shop you should sort it out or you will lose good customers.

Took just over an hour from ordering to redo two desserts!

When ordering it said 20-30 minutes Meanwhile an hour and 10 minutes later …….

So unbelievably rude. Standing there for 5 minutes with only 2 uber drivers in front of me and no one else in the restaurant. Basically a completely empty restaurant apart from them and one lady in front of me. Not even welcomed or anything just rudely stared at by the man working there, like I’ve got something on my face and then completely ignored for 5 minutes. 2 men working behind the counter as well. Awful young untrained gormless hopeless waste of space no future staff. No welcome, nothing. Completely rude staff. I just left out of frustration. Learn how to treat your customers better. I’m not spending my money these people. Learn how to train the staff better. They look completely clueless. Customer service absolutely atrocious. Why would I choose to spend money with your company now? Made me feel completely unwelcome and that’s just made it my mission to never spend money with you again.

Food was good but you used to get 2 pots of ice cream with each waffle one chocolate one vanilla but only got a chocolate one this time apart from that delivery and waffles was good

Nice. charging a quid for some soft serve is greedy though

Friendly staff and great milkshakes

Wait so long for order to arrive, when it finally gets here I see the order isn’t complete, I have not received items I’ve paid for. Very disappointed!

The deively driver made me come outside my gate instead of coming in the garden to knock on my door why he was walking down the other side of the car park

Ordered it says delivered but never recieved my order

Don’t get the cookie dough, I little girl could make it better then what I received, basically got milk chocolate in a tub

Half the order was missing components, not at all representative of the advertised item. Very poor value

My food was so cold it felt like I took it out the fridge disgusting

You have send me wrong waffle.

Milkshake melted horrible staff

No taste of lemon in a lemon desert, and no toffee sauce in the other desert, you just lost a customer 😩

Placed the order at 5.20pm and received my order at 7.40… the pancakes were cold and dry, couldn’t even cut it… when I called them their answer was my driver is not there, they also hang up on me multiple times. I’ll never order from them anymore

The kinder bueno white milkshake just tasted like chocolate chunks and milk horrible horrible never getting again

Food was late and completely cold really disappointed no update from the driver

I ordered the milk tea with the tabioca pearls it was really hard it’s normally soft and chewy I didn’t like it

ordered crepes with choc and strawberry and got no more than 4 slices of strawberry. fuming

Milkshake is a small when ordered a large / cookie dough was cold and sloppy

I'm missing a glass of juice, I want money for it

Delivery of food. Delivery come nice and fresh and food tasted good, have ordered a few times from here and always been good.

The food was underdone. Supposed to be fluffy but tastes like rubber. Not happy with my order

Shocking, very late, original estimated time was 9pm, didn’t even start preparing the food until 9.25pm then turned up stone cold and dry

Delivery driver sat outside instead of calling like instructed then decided to when handing over food complain at me for not coming outside even tho the instructions was to call when outside so I don’t appreciate that from the driver

my order fell out the bag outside my 🏠

Considering I bought two identical products, you missed ingredients off of one of them which is pretty ridiculous. It’s expensive as it is and rare to have a treat but to order something and then not get what you paid for is really frustrating as you are left feeling disappointed.

I did order Mint Chocolate Chip Gelato but I didn't get that.

Pancakes was cold and ice creams was melted

I never usually have problems but ice cream had melted. The nachos sauce and waffles was really cold.

Food arrived cold and ordered a strawberry slush but got a blue one instead

Why is my cookie dough in a takeaway pack

Even though its desert where it was so late it was stone cold waffles

The driver said he had delivered our order and we never received it

Delivery took ages, then the driver turned up and told me he delivered my order to someone else, and it was too late to go back so I didn’t get my order at all. Mistakes happen though!

Very nice and flavourful waffles

Cookie dough waffle with no cookie dough topping and a banana and strawberry crepe with no strawberries.. embarrassing

Poor service came cold not what I wanted

He never delivered the food! Waited a hour and the man did not even ring the buzzer just marked as delivered and left I am not impressed

Food was cold, driver could not find us when no one else had had an issue? There was no apology for the delay so will not order again

Creams sent me the wrong order and I haven’t been contacted since I expressed this issue

Who sends out a cold apple crumble??? Delivery was within the window (just) but considering they didn’t heat up any of the hot food, I wonder what took them so long to hand it to the delivery guy??