Papa John's Pizza in Gravesham

Unbelievable how bad this place is and the staff have no clue also are extremely rude !! Look at the picture of my all the trimmings pizza

Best pizza we'd had in a while! Toppings were nice and crispy and it was full of flavour

Very bad experience. We have ordered extra large pizza and it was very bad in taste, there was nothing much except tomato sauce and tomatoes

Warning! Read the reviews before ordering...i didn't. Having ordered from Papa John's Dartford for years i've never been disappointed, what an opposite experience I've had now. Having moved to the area I've tried Dominos and no issues. I then found out there was a Papa John's. The delivery was so slow. The app saying it was delivered but, no pizza. After an extortionately long period we called to find out where it was. We were told it will only be another 6 minutes however, pointed out it had been out for delivery for 25 mins and will likely be cold. We were offered to have a fresh order if it was cold and of course it was when it arrived. Being so late we didn't bother as we had no idea when it might turn up. Now the Pizzas. Checked with a digital thermometer at 23 degrees c. 3 degrees warmer than the kitchen. The wheat free pizza they couldn't even be bothered to cut. Just a Frisbee with pepperoni on it. As a minimum a Pizza should be hot and cut surely. Then the tata tots. I can't say they were any worse but, they seemed to be shown the oven and thrown in a box. Obviously stone cold because of the agonising wait for them. So I couldn't tell if they were very undercooked or just sweated and went cold. My advice, the manager needs to go to the Dartford store or to Dominos to understand how to run the franchise. Go to Dominos, Gravesend East if you want your food hot and at a reasonable time.

Took a chance and ordered from papa johns as it’s reopened under new management! Food was lovely! Staff was friendly and helpful and delivery time was as expected! Will be ordering again as it’s back to its high standard on food and service! Thanks

The shop has been closed for over a month now. Don't think they are going to reopen.

Says open, but they are not, atlesst say your closed...

Called up to ask how long the food would be as it said it had been sent out for delivery 45 minutes ago. Was told to “just wait till it gets to you” shocking customer service!!

Several issues with this order!: 1. We ordered on 11/10/23 on the app at 14:00. The app said our order had been delivered to us at 14:39 but it had not been. I rang restaurant to ask where our food was and the man said it would be another 5/6 minutes. The order arrived at 14:55. The app is clearly inaccurate. 2. The female delivery driver handed over our food and said how much she liked the houses on our estate, she then asked how much our house cost and how many bedrooms we have…what the heck?! 3. We ordered the extra hot meat feast pizza which should have hot sauce drizzled on top to make it hot, but it had no hot sauce on so was not hot… 4. I rang the Papa Johns restaurant again to complain there was no hot sauce on our hot pizza and the man on the phone said he’d check with his manager then ring me back. Guess what, he never called back! Really dissatisfied with our experience yesterday.

We waited over an hour for the food to be delivered, I rang to ask where our order was twice to be told it was on its way and would be 5 minutes it finally arrived 1 hour and 25 minutes after ordering. The pizza was greasy, soggy and devoid of flavour. The sides which were supposed to be for 2 people were just about enough for 1 person and all stuck in the same box so tha gives you an idea of portion sizes. We had the cinnamon sticks and they were like cinnamon sprinkled cardboard. In all this was £40 that I might just have well thrown straight in the bin as that is where this order ended up!

We waited over an hour for the food to be delivered, I rang to ask where our order was twice to be told it was on its way and would be 5 minutes it finally arrived 1 hour and 25 minutes after ordering. The pizza was greasy and devoid of flavour. The sides which were supposed to be for 2 people were just about enough for 1 person and all stuck in the same box so tha gives you an idea of portion sizes. We had the cinnamon sticks and they were like cinnamon sprinkled cardboard. In all this was £40 that I might just have well thrown straight in the bin as that is where this order ended up!

We ordered the pizza in advance (2 hours before) for delivery at 7:30pm, the pizza was more than half an hour late, and excuse given by the delivery driver was because we didn't put the house number on order. Funny that though, as the number was clearly printed on Pizza box itself and also the order, so that was a blatant lie. When I called the place to complain the lady who answered the phone was very nonchalant and unapologetic. I felt due to the very poor service/ excuse provided it ruined the enjoyment of the meal further (which was already stone cold due to being late!) I therefore do not recommend the place and will be taking the business elsewhere.

I was here on vacation for a month visiting family and I ordered from here twice because I had no time to cook, long story short they will forget your food, and you would have to call them to remind them to deliver your food. The second time I ordered they forgot my toppings. So overall just disappointed I guess.

Food poisoning!!! Please be careful !

Tasty vegan options and good delivery sevice.

Delicious pizza delivered food quickly.

If I could rate a 0 I would . Order came 2 hours late, which at 11pm I called saying where is my order and a worker proceeded to scream over the phone and tell me it’s been delivered, then another guy answered n told me it will be with me soon & he’ll give me a call back after calling delivery driver- he didn’t and it came an hour after this. I called in 3 times to speak to a manger following on - no manager in store/ they lied saying I would get a call back everytime and just ended on me. I then went into store where the manager still wasn’t present & spoke to her over the phone where she said ‘ I cant do anything - you accepted the pizza’ well of course I am going to when I’ve waited 2 hours for it. In store we got ignored by 4 members of staff who were on phones / laughing about . And not very fluent English language to understand me. This customer service is outrageous and I’ve never felt so disappointed

A lots of toppings and cheese on the pizza I had ordered, very delicious one of the pizza brand in Gravesend town to have it. Enjoy 🍕🍕

The best pizza I've ever had! The crust is crunchy on the exterior yet chewy on the inside, the sauce is tasty, and the cheese is ooey and melted. The toppings are fresh and well cooked, and the overall experience is incredibly delicious.

Awful service. We were ordering some things and we had received a half of them. It was for the first time when I wA choosing PApa’s John.. And the last!!!

I ordered 4 pizzas which were very nice and delivered in a timely fashion. Thank you Papa Johns !

Absolutely ridiculous, not answering the phone a pizza takes more than 1 hour to be delivered, the staff is making excuses that they have problems with the system and did received the oder late when you check online it says its on its way to you but you wait like a dumb hoping will arrived warm for the kids to eat.

Consistently great pizza with a great variety of toppings. Fast delivery. Great pizza place.

Too much tomato sauce Staff not aware of online deals but happy to acknowledge

Ordered a pizza as I usually do....tracker shows it arrived...10 mins ago....called restaurant....they'll call the driver......30 mins later still no pizaa, shame as its usually good 7th April 23, again ordered a pizza, 1 hour later called as it hadn't arrived...guy said they'll make me a fresh one, 20 mins later a lukewarm pizza arrives! Last time I order from here, terrible service

papa john wont pay child support

I recently tried the vegan pizza at Papa John's Gravesend and was blown away by how delicious it was! As someone who follows a vegan diet, I'm always on the lookout for tasty plant-based options. The crust was perfectly crispy and had a great texture that held up well under the weight of the toppings. The tomato sauce was flavorful and had a nice balance of acidity and sweetness. But what really impressed me were the toppings - the restaurant used a variety of fresh veggies that were crisp, colorful and bursting with flavor. From the crunchy bell peppers to the juicy mushrooms and the fragrant basil, every bite was a treat for the taste buds

Papa John pizza is very tasty even there staff also very good and there Dilvery also come fast

Great pizza, delivered quickly, and at a very good price. Friendly staff. Would recommend everyone, also great vegan and vegetarian options.👍🍕

Best available options for vegan pizzas, sides and dessert. Enjoyed!

Bad experience, I placed the order for 2 pizzas and add 5 extra dips , but they didn’t send or the pizzas are cold. I told to replace it but they didn’t.

So delicious hot pizza, yummy .

So delicious pizza , and good delivery service .

Nice pizza excellent delivery time And taste so natural and fresh

2 hour delivery for pizza. Called multiple times to speak to a manager and was told the manager is too busy. Supervisor could not speak English well and kept stuttering "sorry" and that they would provide a "soft drink" for being 2 HOURS LATE. Worst customer service in Kent after multiple years of using this store. Will never use Papa Johns again.

Pizza was perfect, absolutely awesome taste. Very friendly delivery staff and food arrived in piping hot condition.

Nice pizza, friendly staff on phone, order delivery on time.

Not bad we had delivery driver couldn't find our door but at least food was piping hot

I Ordered 2 large pizzas described as being 13.5 Inches in diameter. Instead I received 2 medium pizzas in Large pizza boxes. It's 20% less pizza than paid for. I tried calling no answer. Customer service no reply.

Has anyone been having issues with Papa John's Pizza (36 Perry Street, Gravesend) service. I ordered Papa John'a pizza for collection from the Perry Street and was told to collet in 20 - 25 minutes, I got to tgw Perry street store exactly 25mins and was told to wait another 20mins. I expressed my disappointment and advised they should have informed me how long and not make mw leave what i waa doing to come wait here. I waited and after 20 mins, pizza was still not ready. A lady who odentified as the Manager came and i told her how disappinted i was with the service and she told me i was unnecessarily expressing satisfaction because another fellow who was there waiting too was't complaining. I wwnt into my car to wait and after exactly an hour i returned into the store to be informed my pozza had been givennto another customer. My daughter made another order, and was told to wait 30 mins. Aftwr 30 mins she was told someone else picked up the pizza. After the 2 separate failed orders for collection, I then ordered the pizza only and oaid for it online, after about 50 minutes the tracker says pizza is with you, enjoy... but I hadn't received any pozza, I called up Papa John and was told to call the driver, who I neither know not have his contact. Called severally and no response, when someone eventually answered the phone I was told the pizza was on the way to me. Pizza ordered online at 21.16 still not delivered at 22.35hrs. Has anyone had similar experience because I am making a big complaint to the Papa John's because if they cannot deliver a service, they might as well close. I have had children. It had dinner this late because of this appalling service.

Order food 18:20 now 19:55 still don’t have it and phone always busy or no answer never again

They were super nice and the food was amazing 😋 will DEFINITELY be coming back, thank you !!!

Absolutely amazing staff, very friendly! Pizza was of high standard, very fresh and delicious! Garlic sticks were delicious and crispy. Will 100% be returning!! 😍😍

Everything was wrong with our order and it took close to 2 hours to arrive. When calling for a refund they keep hanging up on us.

Phone conversations are always funny, It's weird because the lines good and clear. However I always seem to get the same person who can't understand what I'm saying. Tends to end one of two ways, She utters something incoherent before the phones disconnected, Or I get a random order. Ordering tends to be a Russian roulette, You ordered chicken?; Here's a rare fruit found in the depths of Mongolia. Idk, phone them if you want a laugh?

Usually my go to for pizza but the last 3-4 times I have ordered they always get the pizza wrong I get the BBQ chicken classic but with sweetcorn instead of onions and they have lately been ignoring it and shoving both on

I think I experienced some of the worst customer service here. Arrived to witness managers and staff shouting and arguing, paying no attention to order. Waited 15 mins, collected, nearly hit by the door as staff came flying out without checking, which was apparently amusing to two women working there. Got home, order wrong, called them and accused me of not saying ‘vegan’ clearly enough! I asked them to rectify, after some resistance was told I can collect. I said either refund or deliver. No apology from staff. Absolutely awful place and staff. Rude, unprofessional and no manners.

Good pizza at a decent price, order came pretty quickly, definitely coming back!

Rude phone staff. Called as pizza said it was delivered when it wasn't. Told me it was on the way before hanging up on me. Never again.

Rude and don’t keep there delivery time

Picked up my pizza, great service,smelt lovely on way home in car ,and it was lovely and fresh and tasty, not had a disappointing one yet ,great offer on £9.99 for a large or £11.99 to go xxl ,would defo recommend them 👌 will be back soon.thank you.

Paid £30 for ONE pizza and ONE side for delivery. Pizza never came and didn’t get our money back! THANKS

I don’t like leaving negative reviews but the difference between what I thought I ordered to what I received was unbelievable. First and foremost the pizza was acceptable although less than warm but once we microwaved it, it was nice, the same is to be said for the side order, however.. the cinnamon Rolls … if you want to pay £6 for lumps of tasteless dough … then by all means purchase these .. I barely had a drizzle of the icing and genuinely couldn’t taste any cinnamon. If my Dog was still alive she would of turned her nose up at these.. Sorry Lads .. but Mr Papa John would be angry and Embarrassed at the sorry attempt of his menu and I’m sure would consider taking away the franchise opportunity he has given you.

Part of my order was missing once it finally turned up, when I realised my order wasn’t all there I called the driver back over and he just looked at me got in the car and drive off! Even tho I called him a few times. Not happy with the service at all

This is the XXL Mexican, more crust than pizza. Replacement pizza was sent which took nearly another hour and in the mean time i got hungry and had a couple of slices. The store told the driver to return the pizza if i had eaten more than 2 slices. The store wanted me to return the whole pizza for what purpose is beyond me. The driver took the pizza back to the store as instructed and i was left with the remainder of disappointment not pizza. ruined the evening, thank you. Will no longer order from papa johns and will hop on the domino's bandwagon.

We have been very bad experience . The pizza was so bad not tasty at all.it was happened second time to us that's why we have to reviewed bad because we had guests at home it was very imbarecing to serve this kind of pizza to them . It was not roasted properly .

Very disappointed, the test wasn’t very bad but the dough was raw 😭😭😭 Was my first order with them and I believe that was the last to 😰😰😰😰😰

Ordered 2 pizzas, only 1 arrived. When we called the store (Gravesend) to rectify what should be a very simple issue, we were advised that no replacement pizza would be prepared or delivered as the only member of staff on duty was not authorized to do so. We asked for relevant contact details to take our issue further only to be told that there weren't any available. We then attempted to raise the issue on the main website only to find out that we may receive a response within 5 days, pretty poor service when we are talking about food that has been paid for from a franchise as big as Papa John's. We were firm fans of Papa John's but rest assured we will never buy from this company again.

Good food, fast, fresh and definitely improved now under new management

absolutely bad delivery service, driver said my drink wasn't available and didnt give me the other option til i realised i didnt have a drink and had to chase the driver, pizza isnt great, soggy wouldnt recommend and not ordering from here again!

Ok so order takeaway pizza at 18:43 and got my delivery at 20:32 pizza was cold and my wife hated it. During the waiting I phone twice. pizza cold and the large size is not that large very disappointed and after that at around 20h they realised they screwed up and send me a £5 pound voucher LoL never again Dominos or maybe start doing my own pizza

Waiting for order of 2 pizzas from last 90 minutes, worst service ever .

Great pizza quick service haven't tried the delivery but best to just collect

Never using again, ordered from them yesterday at 3pm, called them at 4pm to say my order is still not here even though i have a confirmation email. The guy i spoke to had no phone skills, he read me my correct order and just passed me to someone else who then said my order wasnt in the system. I told him that his colleague just read my order to me but he was adament that it wasnt on the system. No manager available to talk to. Never using papa johns again.

Better than many household pizza names. Best pizza prices in UK.

So good offer for collection: A large pizza for £10; delicious, can't beat the taste of Papa John's ☆☆☆☆☆😋🍕🍕

Papa John's is always my choice when it is time for Pizza. I keep going to store every week and ask for any deal. They have more deals but most of the time accept is buy one get one free deal which I feel is the best value deal.

Service was ok didn't have chicken poppers when I ordered online, Now for the pizzas, there were terrible, barley any toppings, not enough cheese, and they taste very hard as well, your better off going to aldi and buying a frozen pizza, no.joke, slap dash. They was the best pizza place in town at one point, they gone down hill avoid

ORDER HERE AT YOUR OWN RISK For me t began with firstly, being over charged on my order (voucher not applied because of app purchase) after being over charged I called the Gravesend branch and asked why this was, I was told this happens quite often and I will be refunded, I asked for a confirmation email and told they can’t do it, as a result I asked to speak to the manager as I would have preferred to cancel the order and re- order at no extra cost to me, after keeping me on hold for over 15 mins with no answer I gave up and called back only to be told the manager has been out in delivers, so I asked why put me through to them after giving up with these total and utter clowns, I just waited for my food. Upon arrival I discover they got my order wrong should I have expected anything else from this clown show.

I have ordered my food 1 hour 35 mins ago and have tried ringing 12 times ... no answer all I ordered was a solo deal and it still hasn’t come. Not happy and want a refund!

Delivery took longer than an hour. Brownie was burnt, pizza was chewy. Not great, won't order again.

Great pizza and very helpful staff. We arrived close to closing time with a big order and were welcomed and given a good discount. Great!

Really good quality pizza! Fluffy pizza dough and fresh ingredients. Highly recommend.

Great place, tasty fresh pizza and the staff are very accommodating

I ordered a pizza online at 3.25 pm and it didn't receive till 5 o'clock. Very bad delivery called so many times they said same on the way. I didn't recommend this pizza to anyone.

Was getting 1 or 2 pizzas a week till I got food poisoning which was a shame as been having papa John's since 2012 when I came back from USA where I had my 1st one

I always love PPJ. They do lots of offers. What I most like their pizzas is Tandoori Pizza, one of the tasty pizza only available in Papa Johns.

The best pizza in Gravesend for me just sometimes they make me wait to long but because they have a lot of order's.

Papa John's is the nuts. Shame my pizza was cold AF upon collection

Nice pizza, nice staff as well.

The place is rotten round the back no standards and they treat the neighbourhood like a carnage tip

Had a delivery tonight 27th Sept & was very disappointed with the wedges. Seems like they were just heated in a microwave, very soggy no crispness whatsoever. Tried to crisp them up under the grill for 10mins, didn't make much of a difference. Had two lots but threw at least a third away.

Had a few bad pizzas on the trot now gone back to ordering dominos shame as liked papa johns at one point

Never been here, why ask me to rate???

Good place for a pizza but it is a bit tricky to find.

Shockingly poor service - don't take responsibility for mucking up orders time and time again - run by a bunch of twits. Will AVOID going forward.

Good service but pizza not so so

Worst place I’ve ever ordered from. I ordered the food around 1pm I received the food at 2.45pm. Food was stone cold, bland and Boring. The only the good about this delivery was the the delivery driver saying “sorry”.

Last 3 orders have had atleast 2 items replaced without notification. Not particularly great service.

Nice and tasty pizzzzzaaaaaaaaaaaaa. what I love is Tandoori pizza.

Possibly best pizza in the area

Great place with friendly staff.

Ordered my pizza at 18.15 this evening...hadn't turned up by 20.00...eventually 21.00 they decide to send out a fresh one....then at 22.00 the driver phones up can't find my house ...now at 22.30 they're sending another fresh one ...only be 4 and half hours late

Was told 15 to 20 minutes for 3 pizza but waited 35 for us to collect them so we waited 15 extra minutes for our pizzas

Ordered online this evening. Whilst the delivery was very quick, the pizza was very poor in quality. The pizza base was very soggy and greasy, so much so that you couldn't hold a slice properly and even when you could half the toppings would slide off causing a big mess. A nice evening treat was turned into a greasy mess, which left us wondering if we'll ever order again and left us feeling queasy

Nice pizza, good service,, keep up guys✌✌✌

Pizza was great guys I enjoyed a lot hope to see you soon,😜😝😛😋 keep all good work and thumbs up for your hard work 👍🍕🍕

Service was fantastic, lady who I spoke to was very polite. Food arrived on time and very hot. Would definitely order from here again!

The old owner is back and quality has improved massively. Very happy. Thank you PPJs

Ordered the pizza at 10.35 pm, came by 11.10 pm. Hot pizza, no delays, Tastes like the usual well made papa John's margarita pizza. Happy customers,,